IndiGo Complaints & Reviews

My daughter Miss V. Chouhan

1. Suppose to travel from Guwahati to Jaipur by Indigo flight 6E208, while reaching Guwahati Airport

at around 10 A.M. on 18/01/2016, she came to know through your ground staff at counter that

flight is delayed by 4 P.M. so stay outside Airport till 2 P.M. accordingly she stayed outside of

airport.

2. She entered at 2 P.M. at Guwahati Airport for booking/getting boarding card. Your staff refused and tell her that you can not board in this flight as flight is already ready for departure. After lot of argument with Indigo staff, they agreed that it was their mistake about the wrong information given to my daughter. Even when I checked flight schedule their database was showing "Flight may be further delayed or cancelled" but flight was available at 2 P.M. at Guwahati Airport.

3. Later on your staff arrange to send her by another flight that is 6E571 to Delhi and 6E244 from Delhi to Jaipur. PNR No.Z6Q84S Ultimately she reached Jaipur at around 9-40 P.M. But I regret to write you that my daughter could not get her one big size suitcase carrying her cloths, winter cloths, shoes, one blanket some tea packets and lot of her educational and her personal essential goods which are very very necessary items. She is a college student staying in Jaipur Hostel and facing a lot of problem due to non availability of her suitcase. You are requested to kindly look into the matter and do the needful.

Kindly treat the matter as most urgent.

Yours faithfully,

D.S. Chouhan

General Manager, Tyroon Tea Estate

Jorhat, Assam - 785633, Mobile No. - [protected], [protected].

E-mail ID - [protected]@yahoo.co.in

To,
The indigo authority, date : 19/01/2016
I.G.I. Airport,
Delhi.

Sir, sub; fraud indigo vacancy

With due respect i am arup das son of sri rothin das resident of shivmandir, lalin pur under p.S. Matigara, dist. Darjeeling, w.B. Line to draw four kind attention to that i used to maintain a office namely “siddhi enterprise” situates at matigara with my alder brother
As a placement agency . During our work we met 1)aman banarjee (Bikash bharti, rahul obrai ) of delhi, 2) puja gupta and koushik gupta from 23/1, mohan lal street, w.No.12, kolkata-700004, 4) ajay arora fromdelhi, 5) anshul mishra from delhi, 6 ) satish bharti from delhi, 7 )taniya mandal whose cell numbers are aman banarjee = +91 [protected]/[protected] / [protected] / [protected], puja gupta = +91 [protected], ajay arora = +91 [protected], anshul mishra = +91 [protected], taniya mandal = +91 [protected]/ [protected] . The aforesaid persons maintained office a namely “atlantic aviation academy ” ( cargo ) at hari nagar, near deen dayal upadhyay hospital, new delhi, delhi 110064. And they provided us airlines vacancy for appointment of parsons with a hues amount of money. Accordingly we published the same and who came to us then we provided them money receipt and send the same to the aforesaid persons through their accounts being no 1) bikash bharti, axis bank, a/c no. [protected], 2)satesh bharti, axis bank, a/c no.[protected], 3)taniya mandal, sbi, a/c no. [protected],
4)biplab das, sbi, a/c no. [protected], 5)prasenjit das, sbi, a/c no.[protected], or in cash.
Till now they took as 59 lacks from the candidate throwing our office to provide job them after sending a vacancy paper of indigo airlines through email in favor of “siddhi enterprise” being email id. Info.[protected]@gmail.com. Recently i came to know those documents are fake one. In this way they called the candidates to delhi after taking interview for their training delhi airport t3 and retained them near about one month but all expanses were borne by the candidates. Most of the candidates are unable to complete the training because the aforesaid persons always harassed them so as to candidates are liable to fled from their. In this way the aforesaid persons cheated the hard money of the candidates. Being a aggrieved 6candidates lodged a written complaints.

Therefore in view of above you are requested to stop fraud vacancy & action all the aforesaid parsons and also recovery the hard money to the candidates and return the same to the candidates as par law.
Thanks & regards
Siddhi enterprise,
Siliguri, w.B.
Arup das
[protected]
Attachment: certificated for indigo & all parsons photos

Refs no bf19cb207d[protected]bc59a3b30 After successful payment no given pnr no Ref noCTX[protected] And your men speak to book another booking with new payment why?

Sir, This is to inform that the undersigned has booked your flight through make my trip.com from Patna to luchnow and back and with pnr nos. J7PFWP to depart for luchnow at 18:40 hrs on 18.1.16. However the flight was delayed by more than 1 hrs. Due to which the undersigned had to postpone his travel as time was essence for his travel... It is informed that the delay has now made my visit fruitless and under the circumstances I did not board the flight... U are requested to send proper reply to this complaint and inform the undersigned as to what action is proposed to be taken at your end... Thanking you, M.B.PATHAK Indigo flight 6E633 and 6E342 Date of journey 18/1/16 at 18:40 hrs. Pnr. J7PFWP. Con. [protected]

Dear Sir / Ma'am, I am zaky Ullah. My family was travel 16 jan. They are late only 10 min. as per indigo time whichis 45 min. but they have sufficient time off enter the passenger but they dont take and tell to the passenger you are late. i dont know how is it treat. because when i was travelling last 3 month ago i was arrive only 10 min. before when my light is take off but they accept me. so where are the rules that time. after all this my family was very streesed and we all are wait for next flight because they said we are adjust to another flight and reaccomodation in next flight but they take 27822 rs.extra for tickets and then they entered my family 10 min. before so where is the rules at this time. Please register my complain.

I took Indigo flight and my baggage and belongings were badly damaged. I filed a compliant with Indigo, but there has been any action. Then I sent my complaint to Mr. Ghosh, President of Indigo; and still there is no action! I request Consumer Complaints department of India to help the consumer. If you need any info then please let me know. I have sent "26" Reminders to the President of Indigo! Please help! Thanks Ramkrishna Sen

The flight was scheduled on 12/01/2016.but due to medical emergency i couldnt fly and journey was scheduled to 15/01/2016.Again as doctor's advice i was not able to fly on 15th january too.as i was on bed rest as i have discharged from icu, couldn't able to talk customer care for cancellation as my tounge got cut due to an accident.I have all the hospital papers to produce for your further requirement.As i need money urgent basis kindly consider my situation..And reply me ASAP., for which i will be remain grateful towards your company..My pnr no was-NGB9ME

I was travelling with indigo airlines [protected]@20:05 on Sun 17th Jan 2015 from New Delhi to Jaipur, PNR No. T5BBWY I stand in the long queue of indigo counter 1hrs before departure and when I show my Ticket PNR No. T5BBWY to ground manager they said Sir..you are late and they did not issue the boarding pass to me. They told me that boarding pass has been closed 45 min before and there is no other flight. My fault is that I have spent 30 min in the queue. I was requesting Indigo Manager that the travel was urgent for me but Manager was not courteous at all. I was very upset while leaving from the airport because I missed my friend wedding. Requesting for refund money.

Shame on indigo service!!! Be carefull with your booking on any indigo flight!!
Pnr d8nkjw and crn 540213-t0x2x3
Sharing my relative’s experience with indigo airline money making tactics and my experience with their customer care trying to get a solution to the same!!!
My relative had a two way ticket booked by indigo from dubai to kochi. His onwards travel was smooth however when he reached on 10th jan 2016 at kochi airport to go back to dubai, he was informed by the indigo staff that his tickets are cancelled!!! He was shocked to know that he will not be able to board the flight because someone has called the call center and cancelled all four of their tickets!!! Knowing that his kids cannot afford to miss more school days he tried his level best to explain that he has not called the call center for cancellation and he has not received any confirmation about cancellation on his registered number (Sms) or email till today! The staff was just not ready to accept any of his explanation and though they also did not have any proof with them for cancellation, he was told that to board the same flight he will have to pay additional rs. 25, 000 other than the two way ticket fare which he already paid in advance. They said, once you reach dubai you can raise a complaint and get the money back if you are not the one who cancelled the tickets.
Since then me and my relative have been following up with indigo customer care for a solution to this in the form of a refund or proof of cancellation from customer side. Below is the details of my experience with customer care.
1. Call to center on 11 jan which lasted for 56 minutes most of which went in just listening to the repeated music as my call being put on hold!! Kept repeating the scenario to mr. Gaurav who had no other reply than just saying anil chacko called and cancelled the tickets! No further explanations or proof! After having the patience of talking to him for 56 minutes he promised that there will be a call back from customer care with explanation within 6 hrs!
2. Waited for 24 hrs and still no response from indigo and called them back again to speak to another representative ms. Shonali. Again explain the whole scenario and fight for getting connected to a senior! 35 minutes of call and mr. Anubhav asked me to send an email to customer.[protected]@goindigo.In with details and he promised his team who is working 24/7 to support the customer will reply within 24 hrs with a solution and copy of the call record for cancellation. Also he said there will be contact number of even the senior manager of indigo for the customer to call in the automated reply email on which i can call if the problem is not resolved!! However, all i received for my email if just the crn number and there was no contact number for further steps!
3. Waited for 48 hrs for them to reply to my email with no success, called them again on 14th jan only to go through the same painful routine. And mr. Anubhav not available and mr. Shaukat put me on hold for continuous 28 minutes promising that he is transferring the line to his senior!!! As there was no end to the wait, i disconnected the call and called again and spoke to mr. Rajith who transferred me to mr. Ashutosh who at the end of another 35 minutes call agreed that he will personally follow up the case and will call me within 24 hrs and if i don’t get a reply email the only option for me is to write another email to [protected]@goindigo.In he confirmed that there is no other phone number of person whom i can get in touch with even if my issue is not resolved!! The only option is to wait till eternity for the reply on the email!!
I am totally disappointed and frustrated with the behavior from indigo. It has been more than 24 hrs after my call to mr. Ashutosh and till now there has been no call or email reply with a solution.
As the only party benefitting out of this whole scenario is indigo, i have my full doubt on them doing a foul play because of below reasons
- the number they said the call for cancellation came from is [protected] which is a up registered vodafone number and currently that comes as a suspended number! It is not a registered number for my relative on indigo system. For every call otherwise they have so many security questions but in this case, i wonder where all of their strict policy has gone!!
- they insist that the caller confirmed the pnr number, passenger details and date of travel over the call but still they are not ready to give audio recording of the call. If the caller has got all the details of the travel then it might be their system issue that people are easily able to access the secured data from them and it poses a big threat to the travelers. My uncle has not shared his info with anyone for sure.
- they say email confirmation is sent to anil chacko however the only email he got on 6th jan ( and till date) is a copy of his itinerary with the travel details from dubai to kochi on 23 dec. There is no email which says about cancellation or the cash balance if one way is cancelled. There was no sms alert as well though both of his registered numbers were active ( dubai and india)
- the delay in getting back to a customer even after making him pay extra money for the travel and not providing any of the proof and making the customer pay for longer calls to the customer care just by putting the call on hold for long 30 min or so!! (Guess indigo gets a share from the telephone company for longer calls!) or this might be a tactic for getting the caller irritated and disconnect the call so that they don’t have to find a solution to the issue!
- i believe, the role of proving that it is the customer who has made the call to cancel the ticket and they have done everything right to inform customer of cancellation of his ticket, is greatly indigo’s responsibility as we cannot prove something which we have not done!!!
I have the recordings of all the calls with the customer care and please help me with the next step to take with them. I do not want this to happen to anyone else in future and more over get the compensation for my uncle! Appreciate your help in spreading this message across and kindly get in touch with me if you know the legal proceedings further!!!

My wife (Pregnant ~ 3Months) along with her mother had to travel by 6E 288 which was bound to Visakhapatnam at 5:45AM. We reached airport and reported at the counter by 5:02AM. The arrogant lady denied boarding saying that the check-in is closed and you have been delayed by 2 minutes. We pleaded a lot asking to consider as she was pregnant and had to drive slowly. Ruthless uncorteous indigo staff denied and asked to pay 4500 for each passenger to board the same flight (late fees). Helpless and hopeless we came back. I would like to get a full refund of tickets. My details are [protected]@gmail.com and mobile number [protected]

Hi, my parents were travelling by flight 6E-433 PNR BBKMHA on Jan 9, 2016 from Bangalore to Bagdogra via Kolkata. Due to bad weather they were deboarded at Kolkata and offered a refund of the Kolkata-Bagdogra travel part. But Indigo official claim that they took the full flight which is utterly incorrect as I had to book them a train. Numerous calls to the call center has not yielded any result. It is not about the amount that am concerned but the unprofessional attitude with which Indigo officials are behaving.

I have just booked a ticket in Bangalore Mumbai sector for[protected] however, the date of journey got changed in the system to[protected]. Despite having seen the date of journey by THREE ADULTS dults, I am not able to comprehend how the date of journey got changed. An amount of Rs.3301/- got debited to my wife's bank account. However, while cancelling the booking I have got a mail SMS confirming the cancellation and there is no mention about the refund of money. The cancellation has been done solely due to erroneous attitude and only with the intent extract money from gullible customers like me. If Indigo has done this with good intention, you would had the courtesy to call me regretting your inability for good reasons what so ever. This matter is being viewed seriously and necessary action as deemed fit would be initiated against Indigo.

This is to place a complaint against your ground staff in chennai who were handling baggage for 6E272( PNRÂ G6GJTS & ECPVXN)today - 14th jan, 2016. We had checked in 4 check in baggages and while we were waiting, inside the aircraft, for take off, one of your ground staff came specifically to me and enquired on the number of baggages that we had checked in. And confirmed that the number tallied. On landing in kolkata, we figured out that one of the baggages were missing (cognizant marked grey and blue backpack-Pnr ECPVXN, tag no 6E [protected], Seq 0135). What surprises me is that this issue was identified, at chennai, Â when we were waiting for take off, the ground staff simply lied to us and gave wrong confirmation about the number tallying. We had an infant and my aged mom with us and we had to spend almost 1 hour in kolkata to find out the baggage and then registering a complaint. This is simply ridiculous. Firstly i need your team to identify the baggage and return the same to my address in kolkata as per the complaint made at kolkata airport. Secondly i need someone to call me and explain why we were misled by giving wrong information at chennai. If the issue was identified why were we not informed about the same there itself for us to be mentally prepared for this and avoid the harrassment at kolkata airport. Also the kolkata indigo team could have been informed of this for them also to be prepared for this. I am not sure how you claim to be the most efficient airlines with such process gaps. Abhinandan Mookherjee

I borrowed money from the wrong way to give it back to me. Time picked the plane, which is not the same, so why the extra money taken from me?

Indigo has cancelled flight without letting customer know about same. And when discussed with customer care they did not respond properly. Here is what I have written to their official mail id but haven't received reply yet- [protected][protected][protected][protected][protected][protected]-------- Hi Customer Care, Its really unpleasure writing you that this flight was cancelled without any intimation to anyone. Even I did not receive any email confirmation for same. When my mother 65 year old passenger ( who was travelling) reached airport, came to know about same and she has been asked silly questions like are you travelling for first time etc (on a taunting note)? Her flight was rescheduled without taking consent from her whereas I was on constant call with her. And your floor manager ( Shailesh misbehaved on phone and disconnected call) Finally I had to make a call to customer care and your representative was not answering properly and he was irritating and trying to avoid taking responsibility. In all this hustle bustle when I asked for customer executive personal details for later action he put my call on hold when I inquired for his personal details. Anyways I am expecting a reply from your end with 3 details in specifics a. Actions taken against Shailesh / Ahmed? b. Even if flight was reschedule and passenger is travelling I'll expect a refund for this travel as it has created a big mess and a lot of schedule changes. Please write to me at your earliest. Also please contact me on phone on below no to avoid any confusion XXXXXXXX ( hidden no here ). Thanks, Soman [protected][protected][protected][protected][protected][protected]-------- I am requesting a refund as well as re-schedule both for this flight and proper action against their personnel who misbehaved on floor and on call. As IndiGo keeps raising flight in last minute, I believe its genuine to ask for a refund as well as schedule ( as re-schedule offerred by them was worst, they rescheduled to 8 hours with hoping flight instead of 2 hours flight which I booked originally) Details of original booked flights - E-Ticket MakeMyTrip Booking ID -NF[protected] Booking Date -Thu, 12 Nov 2015 Itinerary and Reservation Details Indigo 6E-741 Departure Lucknow (LKO) Terminal LKO Tue, 12 Jan 2016 21:00 hrs Arrival Hyderabad (HYD) Tue, 12 Jan 2016 23:00 hrs Non-Stop Flight Duration:2hr 0m Passenger Name Type Airline PNR E-Ticket Number Shanti Dubey Adult UEMKSK UEMKSK MakeMyTrip Booking ID -NF[protected]

Passenger pnr number B38NKL Indigo airlines. This is to bring to notice about the discriminatory and unethical practices being followed by Indigo airlines. A passenger of Indigo gets a 2 kg extra baggage waiver in front of me and when my baggage was 3 kg extra i was charged. Are not the rules meant to be followed rather than being laxed depending on the customer looks. I'm not complaining about me being charged but complaining about why a discriminatory tariff policy that a 2 kg baggage been given waiver as according to the rules the baggage should have been charged. These unethical practices by the employees would put the company at stake in the long run. i would never prefer an Indigo's flight and would be asking people not to fly with Indigo. I look forward the issue is solved amicably and in an unfair manner. Thank you.

I’m writing in regards to a very distasteful experience I had as I was denied boarding my Indigo flight.(details are as above). My booking for route Mumbai-BLR-Mumbai cost me a total of Rs. 6295/-. On the 2nd leg of my journey (Blr to Mum, 5th Jan at 5.20am). I had done a web check one day prior to my flight. On the day of my travel (being aware that I would need to check in 45 mins prior to departure) i had reached the first counter by 4.40 this is after fighting huge traffic lead by heavy fog out side the entrance of the airport. After going to the first counter they informed me that I cant bored the flight after making several request the person at the counter informed me to go and speak to the duty manager on the counter number 26, At the counter number 26 (Time 4.44 am) i was told that i will need to rebook myself on the next available flight. Since i had to report back to office on the same day, I had no other option but to rebook my ticket on the next flight which was announced to depart at 6.10 am at an unbelievable extra charge of Rs. 6, 271 (PNR - KCJ9QA). Kindly note that the first flight instead of taking off at 5.20 took off at 5.14am (6 mins ahead of the scheduled departure time) as per indigo website. The flight in which I was rebooked was in fact delayed by 2 hr 5 mins. Request Indigo to answer the following questions 1) Why was I made to pay for the ticket for the next flight when I already had an existing ticket? 2) Why was I being penalised for the traffic jam at the entrance of the airport which is totally beyond my control 3) Why was I made to pay double the fare, which I paid for the original ticket​, Thee ground staff could have given options to bored the flight and they could have sent the checkin bag in the next flight.​ 4) Why has Indigo become such a money making company that fleecing the customers becomes a priority rather than empathising with the customer. 5) If Indigo says their 2nd flight was rightfully delayed due to fog conditions, why wasn't my reason of delay due of heavy traffic which was a result of the heavy fog at the entrance valid, both the reasons being beyond our control. Indigo has always been my preferred airline for travelling but this incident has left me with a very bitter taste.. This is the new way for the Budget airlines to make more money... Scam scheme..

Indigo Airlines Flight 6E 724 from Hyd to Delhi on 8/1/16 was scheduled to take off at 14:45 hrs. The flight got delayed but communication was sent only at 13:32 hrs when we had reached the airport. My brother Mr Dipak Choudhury who is a paralytic patient was made to sit on a wheelchair for 7 hours with no one bothering about his health. The departure time kept on changing to 19:20 to 20:35 to 21:05. The boarding gate also got changed without any announcement and numerous cries for help by my sister in law was not even heard by anyone. There were no announcement through the PA system about when the flight would finally take off. Is this the world class service that Indigo Airlines boast of? They are not even local class. They are a shame to Indian Aviation.

This incident happened on 23 Dec, 2015 on Indigo flight 6E183 From Delhi to Mumbai. I was carrying 2 bags and a hand bag (back pack). After checking in my Big bag which was 14 kg, i was moving to for the security check. Where suddenly this Indigo employee comes to me and ask my boarding pass and takes it away from me. For a instance i thought he is taking me in different Que so i followed him. He took me to another counter of Indigo. Then he said that i have to check in all the bags including my hand bag i argued with him and the representative at the counter but they were reluctant and were not ready to give back my boarding pass. With 10 minutes left for the flight to board these guys didn't let me have my boarding pass until i pay amount which was calculated according to them was right. I even told them that i asked the representative while checking in my big bag if i need to check other bags too which he said was not required. Indigo Airlines instructions clearly says that i can carry 1 big bag, 1 small bag and 1 hand bag. i don/t understand this unethical behavior of Indigo employees and how they can be allowed to threat the their passengers like this. I was treated like a person traveling without ticket in trains. I have never been humiliated like this ever before from any other airline. I want full refund and a written apology from Indigo for such treatment. This is extremely shameful.

Respected Sir, मैं IndiGo का एक Regular customer हूं। दिनांक 17 December 2015 को दिल्ली से अगरतल्ला की हवाई यात्रा शुरु करने के समय मेरे साथ एक ऐसी घटना हुई जिससे मुझे न केवल भारी असुविधा का सामना करना पड़ा बल्कि रुपए 16, 753-00 (रुपए सोलह हजार सात सौ तिरपन) का आर्थिक नुकसान भी उठाना पड़ा। महोदय, मैंने दिनांक 17 December 2015 को दिल्ली से अगरतल्ला जाने वाली IndiGo (Flight Number 6E 273) में यात्रा करने के लिए एक टिकट (PNR D8RPSJ) दिनांक 19 Oct 2015 को Defence Quota के अंतर्गत रू 3, 947-00 में बुक कराई थी। दिनांक 17 December 2015 को सुबह मैं दिल्ली एअरपोर्ट पर पहुंचा, अपना सामान जमा किया और बोर्डिंग पास ले लिया जिसमें मुझे सीट नम्बर 14C आवंटित की गई। इसके बाद जब मैं 16 नम्बर गेट पर पहुंचा तो मुझे बताया गया कि आपको अपना बैग खोलना है। मुझे IndiGo का एक कर्मचारी लगेज हॉल में ले गया। तब तक मुझे यह पता नहीं चला कि मामला क्या है। वहां मैंने अपना बैग खोला। सेविंग किट में फायर किए हुए राउण्ड में आगे का तांबे का मेटल, जिसे फौजी भाषा में ‘सिक्का’ कहा जाता है पाया गया (इसे कभी मैंने यह सोचकर रखा था कि सर्दीं के समय अगुंलियों में उखडने वाली चट(Skin) को नियंत्रित करने के लिए अंगूठी में जडवा लेंगे। जिसे आमतौर पर लोगों की अंगुली में देखा जा सकता है)। आपके ग्राउण्ड स्टॉफ (जिसमें एक महिला भी थी और जिसने स्वयं को Assistant Security Manager बताया था, नाम मालूम नहीं) जोर देता रहा कि यह बुलेट है। मैंने काफी बार बताया कि मैं Border Security Force (BSF) का एक ओहदेदार हूं, अपनी जिम्मेदारी समझता हूं, मेरे Identity Card की फोटो कॉपी रख लीजिए, मेरा पता नोट कर लीजिए, परन्तु मुझे Flight में जाने दीजिए नहीं तो मेरा बहुत नुकसान होगा। लेकिन उन्होंने मेरी एक नहीं सुनी, यहां तक कि वहां तैनात CISF के जवान के उन्हें समझाने के प्रयत्न कि यह बुलेट नहीं है के बावजूद भी तथा आपके एक Vigilance Rep के अनुरोध के बावजूद जिसमें उन्होंने उस महिला स्टॉफ से कहा कि वे मुझे Flight में जाने दें के बावजूद भी वे समझने को तैयार नहीं थी। मुझे और मेरे सामान को Off Load कर दिया गया। मुझे रूम नम्बर 51 (ऐसा ही कुछ नम्बर बताया था) में मुझे ले जाया गया। वहां से 10-15 मिनट के बाद एक कर्मचारी(नाम मालूम नहीं) मुझे पास के पुलिस स्टेशन लेकर गया। वहां पहुंचने पर उस कर्मचारी के उस तथाकथित बुलेटनुमा सिक्के को दिखाने के बाद ड्यूटी पर तैनात जवान और हवलदार ने बताया कि यह बुलेट नहीं है और जवान ने अपनी रायफल से बुलेट निकालकर दिखाई कि बुलेट कैसी होती है। इसके पश्चात् एक हवलदार, बिना समय गंवाए, मेरी फ्लाइट न छूट जाए, मुझे पुलिस स्टेशन इंचार्ज के पास लेकर गया और उन इंचार्ज ने आपके उस कर्मचारी को तुरंत कहा कि यह बुलेट नहीं है और कहा कि मुझे वह तुरन्त Flight में Accommodate करे। पुलिस स्टेशन के अन्दर 1(एक) मिनट का समय भी नहीं लगा। जब तक मेरी Flight 6E 273 उड़ान भर चुकी थी। आपका वह कर्मचारी मुझे Domestic Airport स्थित IndiGo के काउन्टर पर लेकर आया और पूछताछ की कि IndiGo की अगरतल्ला की अगली Flight कब है और पता करता रहा। उसने मुझे बताया कि 17 December 2015 की अगरतल्ला की कोई Flight नहीं है। मैंने कहा ठीक है, चलो कल -18 दिसम्बर 2015- की ही Flight में Accommodate कराओ। IndiGo Counter पर बैठे व्यक्ति ने बताया है कि 7 सीटें खाली हैं और मुझे रु.14, 753-00 (Difference Amount i.e. Rs.18, 700=00 – Rs.3, 947=00) जमा करने के लिए कहा। मैंने इसका खूब़ विरोध किया और आपके उस कर्मचारी को कहा कि मैं क्यूं करूं, IndiGo के Ground Staff की अनभिज्ञता के कारण Flight छूटी है। उस कर्मचारी ने फोन पर कई लोगों से बात की किन्तु सब व्यर्थ गया। अब सभी पल्ला झाड़ते से लग रहे थे। अंततः ड्यूटी के मद्देनजर तथा इस मसले पर बाद में कार्यवाही करने के लिए, मैंने 18 December 2015 की Flight Number 6E 273 की टिकट बनाने के लिए हाँ कह दी और Difference Amount के तौर पर रू.14, 753-00 का, मेरे एटीएम के जरिए, भुगतान कर दिया। जिसे आप इसी शिकायत के पृष्ठ7 पर देख सकते हैं। और यह सब कार्यवाही 18 December 2015 को सुबह 7 बजकर 33 मिनट और 05 सेकेण्ड पर पूरी हो चुकी हो चुकी थी। इससे आसानी से अनुमान लगाया जा सकता है कि डेढ़ घण्टे के अन्दर यह सब हो चुका था। यहाँ मेरा तथ्य यह है कि – (i) जब Ground Staff की सही तथ्यों की जानकारी ही नहीं थी तो उन्हें अन्य जानकारों की बात पर गौर कर विश्वास करना चाहिए था। (ii) उस तांबे के बुलेटनुमा (Ground Staff के अनुसार) सिक्के को अपने कब्जे में लेकर, मेरा पूरा हवाला, अता-पता (जो उन्होंने पहले ही पता कर लिया था) लेकर मुझे Flight में यात्रा कर लेने देनी चाहिए थी (क्योंकि उससे कहीं भी किसी भी प्रकार के नुकसान की संभावना थी ही नहीं) और आवश्यकता पड़ने पर मुझे कहीं भी हाजिर होने के निदेश दिए जा सकते थे। इससे मेरी ड्यूटी एवं आर्थिक नुकसान न होता। (iii) जब मुझे पुलिस स्टेशन से बिना समय गवांए वापस भेज दिया गया तो मुझे Next Flight में Accommodate कर भेजना चाहिए था। न कि पहले से बुक किए गए टिकट के Amount को Adjust कर नया टिकट लेने को मज़बूर करने दिया जाता। (iv) इस घटनाक्रम से मुझे Forcibly एअरपोर्ट से टैक्सी लेकर घर जाना पड़ा और वहां से अगली सुबह पुनः टैक्सी कर एअरपोर्ट आना पड़ा इसमें मानसिक परेशानी के अलावा रू.2000-00 अलग से खर्च करना पड़ा। इसके अलावा अगरतल्ला से आगे की यात्रा हेतु जो परिवहन सुविधा के लिए प्रबंध किए हुए थे उसका हर्जाना अलग से वहन करना पड़ा। (v) मतलब, मुझे दिल्ली से 18 December 2015 को हवाई यात्रा शुरु करने के लिए रु.16, 753-00 (रू 14, 753-00 टिकट की राशि और रु.2, 000-00 टैक्सी के लिए) अनावश्यक रूप से IndiGo के Ground Staff की अनभिज्ञता के कारण खर्च करने पड़े। (19 October 2015 को जारी किए गए टिकट, 17 December 2015 को जारी किए गए एवं Cancel किए गए Boarding Pass तथा जिस स्लिप के साथ टिकट काउण्टर पर ATM से भुगतान किया गया था की प्रतियां इसी शिकायत में नीचे दी गई हैं।) अतः आपसे विनम्र अनुरोध है कि उपरोक्त तथ्यों की जाँच करें और मुझे पूर्व में Defence Quota के तहत कराए गए टिकट पर यात्रा न करने देने अथवा इस टिकट के अंतर्गत अन्य फ्लाइट में Accommodate न करने के एवज् में मुझे हुए आर्थिक नुकसान रु.16, 753-00 (रू 14, 753-00 टिकट की राशि और रु.2, 000-00 टैक्सी के लिए) (रुपए सोलह हजार सात सौ तिरपन) की तत्काल भरपाई करने का कष्ट करें। मेरा SBI Account Number [protected] है। आपका बहुत आभार होगा। अन्यथा मुझे न्याय के लिए संबंधित माननीय न्यायालय की शरण में जाने के लिए मजबूर होना पड़ेगा। OMPAL SINGH YADAV Sole CUSTOMER of IndiGo   INTERGLOBE AVIATION LTD.(INDIGO), Global Business Park, Gurgaon, Haryana, India. IndiGo Passenger(s) 1 . Mr Opmal singh Yadav IndiGo Flight(s) Date Departs Check-In Closure From To Via Flight Dep Terminal Arrives 18Dec15 06:10 05:25 Delhi Agartala Kolkata 6E 273 1 09:45 Boarding gate closes 20/45 minutes prior to the scheduled time of departure for domestic/international sectors. Booking Reference D8RPSJ Status CONFIRMED Date of Booking * 19Oct15 13:37:28 (UTC) Payment Status Approved * Booking Date reflects in UTC (Coordinated Universal Time), all other timings mentioned are as per Local Time. Save time, Click here to check-in Price Summary Contact Information Airfare Charges INR 14, 299 .00 Booking Fee (BKF) INR 200 .00 Development Fee (DF) INR 115 .00 Passenger Service Fee (PSF) INR 149 .00 User Development Fee (UDF) INR 562 .00 Convenience Fee Net Banking (CCFD) INR 75 .00 Reaccom Fees (REAC) INR 950 .00 Change Fee (CHG) INR 2, 250 .00 Clear The Air (LCRD) INR 100 .00 Total Fare INR 18, 700 . 00 Address : 27 BN BSF, 82 MILES, NALKATA Phone : 91*[protected] Alt Phone : 91*[protected] Email : [protected]@yahoo.com Note: • Please treat this as a valid invoice for the purpose of service tax. • PSF/UDF/ADF are collected on behalf of the Airport Authority of India (AAI). • International : Tax on passenger transport is collected @ 14% (effective 1st June 2015) with an abatement of 60%. In case of a continuous journey, applicable service tax is collected on the whole journey, if the passenger embarks from India. • Domestic : Tax on passenger transport is collected @ 14% (effective 1st June 2015) with an abatement of 60%. On other services, service tax is collected @ 14% (effective 1st June 2015) with an abatement of 60% wherever applicable. • Airfare Charges include Base Fare, Fuel Charge, CUTE Charge and Agency Commission payable to travel agents (if applicable). • W.e.f 5th Nov 2015, on behalf of GMR Hyderabad International Airport Limited, we will be collecting a User Development Fee (UDF) of Rs 490/Rs 1938 per passenger for domestic/international departure ex- Hyderabad. In addition, the Passenger Service Fee (PSF) has been revised to Rs 228 per departing passenger. • Swachh Bharat Cess: W.e.f. 15th November 2015, the Swachh Bharat Cess @0.5% with an abatement of 60% (wherever applicable), is collected on passenger transport and other services (if any). Services Delhi - Agartala - - - - MR OPMAL SINGH YADAV Seat 6EFQT1