IndiGo Complaints & Reviews

On 16 July, i traveled from Nerobi to Bombay by Kenyan airlines, it reached with some delay at 17:00 to Bombay, i reached within 45 minutes from international to domestic, enen i reported counter of Indigo at International airport, but they send to me domestic, and i reach 17:45 at domestic airport, and my booked flight was at 19:00 hours PNR XF8HNH, from Bombay to Lucknow. but they have not given me the boarding, and i missed the flight, i feel that girl staff doing work as they are enjoying in Picnic, even from coming out from that terminal, i search one staff who will take me for exit pass, than i can come outside.

Hi, my flight timing was 8:30 but i reached airport at 8 o clock, however i allready informed many times in the customer services that i will be late 5 or 10 mintes due to non availbility of metro. No one entertained me at the counters and the behaviour was very rude, my ticket amount is 3675 Rs. please move it to next available flight.

Dear Sir, I am Akhilesh Jain, travelled with my team member Amit Verma from Goa to jaipur on 11th July 2015. We came from Goa to Mumbai by flight no. - Indigo, 6E-418 Then we catch the another connecting flight no. - Indigo, 6E-217, to reach Jaipur. During the process of Security check – CIA officer forget to put their seal on the tag of one bag. But he checked all our goods under the passing machine Then we went at Indigo flight counter and your officer checked our bags and he also ignored the same thing. We were also not aware about his ignorance. then we reached at flight via your arranged bus but before entering in flight, your another officer denied us to seat in flight due to this seal issue on one bag. We requested a lot but he did not allowed us to travel. Then We spent our full night at Mumbai Airport only. In that case, You have not arranged the another ticket even not reimbursed the amount of our old tickets. Due to emergency, i bought another ticket and travelled from Mumbai to jaipur. I hope you have understood the matter. Please find the attached ticket old ticket and new ticket. Please provide me the reimbursement of my new ticket on urgent basis. Indigo is a big name, hope they will understand and resolve the matter for satisfaction of their customer Warm-Regards Akhilesh Jain Speak- [protected]

Dear Sir, On 15th Jul 2015, I was travelling delhi to Mumbai 6E 167. When I got down in Mumbai, I notice that my luggage bag was damaged during transit. The stand near one wheel is missing & it was also reported at Mumbai Airport. The concern person was Miss Irien. Subsequently I also informed about this damage to your call center having ph no[protected]. This mail is being sent to you as per the direction for getting the compensation. Nature of damaged : The stand near one wheel was damaged due to rough handling by loader. As a result the bag of Rs. 16000/- has become non usable. It is a great loss to me, due to poor quality & negligence of service. You are requested to compensate the loss immediately. Please revert back. All relevant information attached here. R. K. Saha Philips India Limited Lighting Division 9th Floor; DLF-9B DLF Cyber City Sector-25; DLF Phase-3 Gurgaon 122002 Haryana (India) Mob : +91-[protected] Tel : +[protected] Email : rathindra.[protected]@philips.com

1. On 15 May I was booking ticket fm guwahati to delhi and back. While processing the payment, payment was declined. On same day in the evening i have booked a ticket from delhi to guwahati only for 09 aug 15 vide pnr GD7V7H and recd a confirmation message for the same. Print out of ticket is attached. On enquiring fm c/care i came to know that my ticket is cancelled and amt adjusted to flt from guwahati to delhi for 05 jul 15 which i have not booked. C/care says that i have rescheduled my journey from guwahati to delhi for 05 jul 15 which i have not. Pl. Enquire the matter and refund my amount

Respected sir, Myself an engineering studying student has booked my ticket in indigo airlines with Reference number is D59CXS.I here by want to file a complaint a file on the indigo airlines for the following reasons: I was on to the counter before 55 min of the departure and one of the staff requested me to take borading pass from an automatic control system and i didnt get in it, which has a waste of my time . I again went to the main counter which has a normal que and had a little bit of wasted time.Now finally, after showing my ticket in the counter, she checked for a couple of minutes, which also wasted my time and sent me to another counter.She finally said that you are not in time and the departure is closed but i saw the status of the flight isnt yet started boarding.I tried to explain how difficulty i came here and my problems but nobody bothered about that. They gave me an option of choosing next flight before 41 minutes of my departure which is shown in photo proof. I kindly request you to take action and punish the people for their neglegence and showing very careless in the early morning and get me my back the money which i spent in that travel. Waiting for your early response, Thanking you. Reagrds, Student.

Dear Sir, My wife was travelling from bagdogra to Mumbai with an infant.The PNR number is P3ECML.as per the indigo rules, she was carrying 15kg as checking luggage n 7 kg as hand luggage for herself n the baby each.The hand luggage was made in one bag so that she was carrying a baby.on the ticket counter she requested the staff to submit the hand baggage as well.The manager started arguing that she is over luggage by 10 kg n was forcing to pay.When I explained the manager about indigo rule, she asked my wife to carry both the hand baggage n the baby herself.The manger informed that they will not provide any assistance.she detained her for an hour n was continuously shouting at her.In the mean time if anything had happened to my kid, then who will be responsible.This is an inhumane behaviour from the indigo.Hatsoff indigo for providing such service.

My wife L.Flora and my daughter J.Margret Dheepa have travelled in 6E 602 flight on 9th July, 2015 from Delhi to Chennai. They have put three bags in luggage at the time of getting Boarding Pass, but two bags only reached Chennai While enquiring the third bag it was told that in the Boarding pass there are two slips only. So one bag must be lying in Delhi. they have assured to trace out the third bag. Next day that is on 19th July, they sent photographs of one or two bags through Whats App to confirm with us the third bag. But it was some other bags. From that day onwards my daughter is in contact with the staff till date but we could not get the bag. The bag is in light blue colour with toys printed on it. It is a medium size bag containing dresses of a child. As I am in Delhi, if they call me to search the bag, I would be tracing the bag in the air port. Or if the bag is traced, they may initimate me to collect the bag. It is the mistake of the staff who collected the bags at the time of issuing Boarding pass. I request to settle this issue. The PNR no. is KYYPQT Flight No. 6E 602 Del to Chennai Dep. 7.35AM. Dr.R.Joseph Asstt. Registrar General, West Block-I, Map Division, R K Puram, New Delhi

I paid the fee for rescheduling my flight as I missed the same on 3rd July, 2015 from Mumbai to BBSR. I did pay 1200 INR cash and 2127 INR through Card. First time the transaction was unsuccessful, followed by a successful one. But my account got Debited twice. When informed about the same to the airline person, she told that the amount will be refunded back to my card. But Still I didn't receive the amount. kindly look into this.

My airway bill number is[protected], I had paid premium charges of rs 2400 approx for a small packet, flight landed at 7.15 pm and its 9.25pm I am still waiting/standing at indigo cargo delivery counter for my small packet to come but still no satisfactory reply from executive, really annoyed with indigo services

I have booked a ticket online through Easemy trip.com . on 22nd June 2015 and subsequently on 29th june I have cancelled the ticket online. The details are as follows. Please confirm me the amount due to me as refund from the traveling agency. Booking Id BET [protected] PNR- 12BN6L Ticket No.- 12BN6L/1-Q5YWTV/1 Fare paid-INR 5449/- The response received from the travelling agy showing inaccurate amount.Perhaps they are showing the cancellation charge as refund amount. S Paul Chowdhury, Dy.Manager, National Insurance, Guwahati Regional Office, Guwahati(Assam)

The airport manager not allow the passenger on board even there is an 40 min time for the departure.And the tickets is booked just before 2 hours for the journey because of an emergency And even in that passenger one person was aged person and also was sick from this reason they got 5 min late for the check in time. This is the worst situation had faced by the passenger as well as worst job done by the airline. Thank you for your support and We will never book any tickets for Indgo From now.

Hello sir/mam, I am Shikha Singh taken flight of Indigo Airline on 8th of July from Kolkata to Delhi at 5.55.I reached the airport at 5.20 because of huge traffic jam, but the executive didn't supported at all and the lady who is handling customer grievances was misbehaved with me not taken any action on my situation and not even the airline has refunded my ticket fare saying that the you paid is lowest ticket fare which is not refundable and not even adjusted my same ticket with other ticket. I had to book fresh ticket of Air India. I am extremely disappointed with Indigo service.My 1st experience with Indigo was not at all appreciable.

Dear Sir, I have booked 1 ticket for my wife Mrs Chaya Goel through Make my trip.Com from Chandigarh to Mumbai on flight no 6E-483 of INDIGO Airlines under PNR No-RBGEWD for tavel date 19/06/2015, But due to flight delay of more than 2 hours at the fault of Indigo Airlines I got this ticket cancelled But INDIGO Airlines did not refund my full fare. Pl look into the matter & get the full fare refunded by INDIGIO AIRLINES. Thanks. Parveen Goel [protected] 544-B., C.Bazar AMBALA CANTT-133001 HR

This Complain for Airline Indigo Arbitrary HIGH Cancellation charge on 8th July 2015. I booked ticket with reference XF4TFH, for me, my wife and 3 year daughter for 11 July 2015 from Hyderabad to Kolkata. Today i.e on 8th July I cancelled it well before 48 hours & apart from high cancellation charge 2000 per passenger ( no airline has this much charge ), they further charge 200 each for cancellation processing fees i.e. total 600 more and then further charge 450 rs for refund charge ( this is again ridiculous ) as people do cancellation for refund only. Also taxes on that. So, total 7050 ruppes they charge for just 3 tickets cancellation well before 48 hours. I request to concerned authority to look into this all Cheating and loot done by Indigo for Cancellation price and making a common man travelling and planning a nightmare. I request, to have some kind of check so no other common man get looted by this. Airfare Charges 0 .00 Refund Processing Fee (RPF) INR 200 .00 Refund Processing Fee (RPF) INR 200 .00 Refund Processing Fee (RPF) INR 200 .00 INR 2, 000 .00 INR 2, 000 .00 INR 2, 000 .00 Convenience Fee (CCF) INR 450 .00 Total Fare 7050 INR

Hi, I booked return flight tickets from Delhi to Bangalore for the travel date of 16th March. The tickets were booked against Airline PNR G4R8GS on the name of my mother - Gita Prasad. I paid Rs 11, 682 towards the tickets. This ticket was refundable. Pls see attached the E ticket. On March 15th, I approached the airline to change the date of the flight. Asked them to change it from 16th March to 18th March. As per the policy (mentioned on the E ticket), a date change would have costed me Rs 3000 + Rs 250 (for make my trip). However, the airline charged me full fare as on that date. The fresh flight tickets costed me Rs 18, 421. I was made to pay INR 6939 ...the complete difference in flight tickets + some fee. I am raising this as a complaint ...asking for explanation as to why your airline has charged me full fare for a refundable ticket. This is unethical. I demand a credit of excess amount taken from me. Nupur ([protected])

Dear Sir, We have made the payment of Rs. 21630.00 against indigo TXN ID No. 5e5d9545f5e46d2c3e9ab22649ca for purchase of return ticket from kolkata to jaipur on.30.06.2015 but in spite of payment we have not received the ticket. on complain for the same we have been assured to get back the money with 7 days against your booking reference No. PY3FMG and K9E2QW. 7 days has already passed but still we have not received the payment. Kindly arrange to look into the matter and arrange to refund the payment for any further delay regards, Sailesh Khandelwal M - [protected]

Sir, I tried to book a ticket online. I had completed all the formalities. But at the time of payment some error comes and payment is deduct from my sbi account no [protected] on 03 Jul 15.reference no of Indigo is C3f6f8cd347b[protected] my bank transaction reference is IG0AGZEHC2. Plz solve the problem refund my payment to my account.

Hello, I am Sunil from Fujairah, UAE.My Booking Reference is B7K5PZ.I wanted to reschedule my flight.For that I called the your people in Dubai.Then they told me to talk to Fujairah person.When I called at 11.43 AM.And the person from other side said me that the authorised person will come at 12.And asked me to call at that time.Then I called at 12.14.He asked me to call me after 20 min. as he will open his laptop.When I called at 12.38 he is saying that he cannot say and need to get the information from head office.And did not give the time frame for giving the information and asked me to come to office rather giving the information over phone in a unprofessional way. Please let me know to whom I need to contact for the proper information. This is unacceptable for me getting these type of behaviour . I can be reached at +[protected]

FEEDBACK I have always chose to fly with indigo. But this was my worst experience ever. Th staff is incompetent and unhelpful. If this means business only, I would prefer choosing another flight. According to the consumer rights I am going to put up a complain. And just to inform, be prepared to receive continuous calls till I am satisfied. Kindly kick out overfilled-with-attitude staffs from Bengaluru airport.