IndiGo Complaints & Reviews

I was traveling today ie on 17th august 2015 by 6E 493 PNRI7L68Z between Delhi- Ranchi sector I had a pre booked Veg Meal on my ticket. Flight took off and after some time the service was started by the cabin crew. The crew were quiet busy in selling the snacks/meal to the passenger. Once the Airhostess Ms AMRIT reached the 17th row I requested her to serve me the meal on my pre booked meal as I am diabetic and my sugar level is going down. She answered that she will only serve row by row and will not be able to entertain my request. After Ms AMRIT refused I took glucose from my bag and went to rest After some time I woke up and found her in the last row serving the passengers. Ms AMRIT passed by my seat but did not served me the meal. Ms AMRIT later on came to me at 4.45 PM asking me for serving the meal I told her now what will I do with the meal when it was emergency you did not serve me and you did not even served me on row basis and now just to complete the formality and collect the coupon you want to serve me hence I don't want to eat now I also told her that I will complain about her behavior M

Date of the incident: 11th August 2015 Booking reference Number: G7T8HZ Description of the incident: i am a frequent flier in different flights, at least once in a month. But I had the feeling that INDIGO flights are better comparing to other flights like Indian Airlines ans spice jet. The control of the aircraft is felt as comfortable as far passengers are concerned. The complaint is related to the rough landing of the Aircraft No. 6E 467 From Mumbai to Patna and then to Ranchi. . When the flight was going to land in the patna airport, it was observed that the wings of the flight are not keeping a balanced position and the speed of the flight was not normally reduced as usual, when there will bw a normal landing. Passengers are found scared and I felt that it was a narrow escape from a crash landing. After a hault at Patna, the flight take off and due to the bad experience at Patna, before landing, I ran backward and occupied a seat in the backside . Again the same experience repeated in Ranchi. The flight was totally imbalanced and it was a " falling" to the runway, not a landing actually. I request you to please enquire the matter and take necessary action for reducing this type of fearful experienceto the passengere. on 13th August, I came back fro Ranchi through Delhi. But I found the hjourney is quite comfortable. i have a request that INDIGO should appoint matured and experienced Pilots who think about the security and comfort of the passengers.

I was travelled from Goa to Bangalore, Flight 6E499, PNR - B3STRI, I checked in a baggage and declared that there is Liquor in the bagage, also FRAGILE tag was put on the baggage, but when I received the bagage, the liquor bottle was smashed and liquor spilled all over my clothes. Inspite of proper package and fragile tag attached to it, the staffs have not taken care of the bag. A very bad experience. Pictures attached for your perusal and necessary action. Augustine [protected]

I travelled to Delhi from Bangalore by Indigo flight 6E 132 (PNR Y5J8GV) with return flight on 7 th Aug by Indigo 6E 131 Dep 2040 hrs On 7 th Aug I boarded GO Air flight at 1545 hrs from Srinagar for travel to Delhi. Unfortunately due to bad weather over Delhi the flight was diverted to Jaipur and after a delay of more than 4 hrs landed at Delhi at 2100 hrs I missed my connecting Indigo flight for travel to Bangalore I contacted Indigo call centre for validating the tkt for next days travel but they refused I kindly request that this matter be taken up for refund of the "Air fare for travel not made purely due to Air traffic regulations.

I am a bone fide customer of Indigo feel like to continue. Perhaps Indigo does not consider it, my recent travel with Indigo has put a big question mark to this relationship! I boarded from Delhi to Bagdogra on 19 June 2015 (6E 471, PNR no. M4E78F), while taking the boarding pass I asked the executive to put tie on the locks, she politely replied it is not available and should not be worried about it. After landing while collecting my languages. I could find the lock one of my language is not only broken but also missing. On contacting the Bagdogra Airport office they handover over a Feedback form and showed complete apathy stating that they have nothing to do with my problem as it was a mistake by Delhi office, only I should feel the Feedback they may reply on it but not ready to give any acknowledgement. My luggage was disturbed but nothing g was missing as it did not contained any value be or attractive item. Later I received an apology call, despite my anguish I digested it. On 27 June 2015 while returning back from Bagdogra (6E 472 PNR no. M4E78F) I was late my five minutes due to some unavoidable exigency. Despite my repeated request I was not allowed to check in. I could find there were three more passengers also had the same plight. One lady, when her request went in vain started crying, she was allowed by your staffs to board in. Your staffs were least bothered about the plight of other passengers rather ignored all plea. Most awesome and sarcastic part is staffs were talking in Nepali among themselves . I do understand little Nepai, another co-passenger standing beside me enquired, am a Bengalee also whether I had some arguments with the staffs few days back? He understands Nepaii well, the zest is, ”you troubled them, now it is their turn, .” Had I been a Napalee they might have allowed me as they allowed that Lady. I found myself in complete distress with my wife and little daughter, how make my travel back to Delhi. I left with no other choice than to purchase a fresh ticket by paying an extra amount of INR 35.277/-. I could realize, it was a complete revenge taking deliberate notion by your staff, because of following reason: • We are Bengalee • All three of our vacant seats might have been sold at eleventh hour by your staffs in very high price (they might have got good amount of incentives ) • I ought cancel my ticket, where Indigo is benefitted • I purchased fresh ticket on compulsion; again Indigo is benefitted (staff will get some incentive) There was no senior person or Manager (ex-officio) to give a rational or proper reply rather the apathy shown not only to me but also three more affected passengers are surprising. I am flying with Indigo more than eight years. I remember the occasion of my father’s demise I was allowed to board in just 30 minutes before. I have also observed two occurrence about your mock strictness: • 19 June 2015 our flight 6E 471 was delayed by 15 minutes due to no reason but adjustment of seats insides flight by your staffs • 28 June 2015 our flight 6E 472, I could find last person boarded just twenty minutes before the schedule I am an ex-service man I know the value of time, but there are occasions when it is not within your control. It was a big jolt for me not in terms of time and money but breach of trust. It was not understood why the discrimination, in terms of language community or may be due to other factors (??) of fringe benefit received by the staff ( Rajashree Pradhan & Amit Ghimiri) to allow the lady after the stipulated time, applicable of others not on her. If your staffs are strict to regulation they should have not allowed the lady. Perhaps Indigo has made a big customer based with selective customer, therefore it is no more at per service for all. I do not expect any rational of justified answer from you. Despite that I am writing this not as an alarm to validate the audacity towards customer. For heaven shake do not be hypocritical with sarcastic acumen. Regards Deba Prasad Datta Biswas

I booked bangalore - kochi - bangalore (September 23 nd 28) tickets in indigo through via.com, due to some conflicts on the journey dates i cancelled the tickets. In ticket it mentioned its refundable type. Now they are telling cancellation fees is higher than my fare and not even refunding the Taxes, Surcharge and Fees collected. What kind of law and policy in nation allows them to steal the money like this. i hope thousands of other passengers also have faced same issue. from where i can get a justice for this.

Hi, Just to bring to your notice, and rather an unfortunate thing with such a prestigious airline that they do not offer a seat specified for a pregnant woman. Been a frequent flyer and an ardent traveller across the globe I have always experienced that there are few seats reserved in any aircraft for pregnant woman and are allotted when mentioned to the staff, but as mentioned earlier Indigo decided not to offer that and rather make money of the helpless situation of a passenger. I have booked my flight for 6th Aug 2015 for travel from Mumbai to Bangalore via Indigo hence called the customer care requesting for an allotment of the seat, but was denied at point blank as I wasn't ready to pay Rs. 600 for the same. Wherein the return flight is booked on Jet Airways where they have with all politeness entertained the request at no cost (A+ customer service). Well I wish someone do read this from the management and take the necessary action for the same.

Greetings, This is to bring your notice that I was travelling from Kolkata to Mumbai dated 19/07/2015 morning 6:00AM .I was having only 01 Baggage weight 19 Kilo. I have not carried any hand baggage. Indigo ground staff harassed me to pay for 04 Kilos. As a frequent flyer we need not have to pay if we do not have any hand baggage. Morning I got harassed and I have to pay Rs, 1000/for extra baggage. I recommend not to travel Indigo because they were using unfair means to collect money from passengers.

To whom it may concern, Dear sir/ma'am, It's really sad to inform you that your airlines is well knowned and reputed but in reality I would rate 0 to your airlines. It's really rude of me to write this complaint because recently an incident from your indigo staffs have really disappointed me . So to begin with me and brother we are students here in Thailand and we took indigo flight from Guwahati-Kolkata -bangkok and the day of our flight we both brothers were checking in our baggage and suddenly our luggage got excess by 4 kgs and we had no hand luggage. So my brother requested them we were not carrying any hand luggage and we are students and don't carry much money but they were not trying cooperate with us not even once they were like we have to pay . But my brother was like how Can u do this with us am we are just students and we hardly carry a lot of money. So suddenly a staff comes and starts talking rudely and calls someone from his phone and start saying that there are two Guys here whose 4 kgs is excess and used the word 'badtameez larke' what does it really mean. Do we pay money to you all to get insulted this way. So when we reach Kolkata and we showed our payment receipt at the counter and the person in the counter starts asking me questions like why did you fight at the counter. I just want to know one thing that how a worker don't have moral ethics to talk to their customers. You say your airline is the leading in India but tell me one thing by which way do you think you people are winning people's loyalty. Then even at last I'm a student and I was carrying my cricket kit the supervisor is like I need to pay fees for it . Tell me one thing how can Any person stand all these torture from the staffs. I explained the staff that I'm not going for any tournament or any sports purpose. I'm just a normal student who comes home to summers and going back for my new semester. But they were not even interested. They were like 'sir I would have considered your request if you didn't have fought in Guwahati'. He was like it's showing in the computer that you people had fight. When I asked the staffs in Guwahati that we are not carrying any hand luggage then they were take out your stuffs and make it 7 kgs as hand luggage. Respected sir or ma'am do you really think you people are the number one in Airlines industry.i hope you all really take some action on it. Sincerely, Faraz.

I was my ticket indigo flight no from VISAKHAPATNAM to MUMBAI for 2 persons for 24 july 2015. i was making the booking on 23 july 2015.i paid through netbanking. my money has been deducted but PNR not generated. i have also talked to indigo customer care on 23 july 2015, but till now their is no refund. so when will i get my refund??

This complaint is regarding no refund given by the company infact booking tickets on 7th july, no pnr was generated . The amount to be refunded was 2749/- . Date of journey was 17th of july 9:30 am . After giving the costumer care details a crore times, they simply ask us to wait it has been a long time since we are waiting.. We contacted the same day regarding this problem . The care consecutive requested to wait for a week and if refund is not generated the company will look into this matter .. The complaint number given was :- xydg2t please take action regarding this problem

Dear Sir, I made an online booking for my son from Dubai to Koch i on 05th May 2015 to travel on 21/08/2015. But due to some reasons i had to cancel the ticket on 12th July 2015. While cancelling as informed i opted for a refund to my account. But till now i have not received the amount to the credit of my account. Booking Reference- BB5LKA- Passenger Chd Avaneesh Namboothiri. Appreciate an urgent action on the above.

On 18th July we family of 4 passengers booked tickets from Bengaluru to Mumbai with PNR. R59ZMV for 5.30 flight. We reached Airport at 4.30am and tried to contact check in counter to take us for boarding since we had already check in through web. But to my surprise the ground staff not in a mood to assist but forced us look for our way to reach boarding gate. While we are at crowded security check there was a call from your staff asking us to reach boarding gate but refused to assist us to take to boarding gate by clearing the security check by the time the security check is over it is 5.00AM and we started running here and there because there is no gate no. mentioned on the web chekin boarding card. By the time we reach the boarding gate it was 5.15AM still the aircraft is on the ground and your staff even not tried to take us to aircraft but cancelled the ticket and exit us. We were paid Rs.21, 048 for 4 tickets and took next flight. I demand to return the extra money charged for the next flight because the delay is not attributed to us but lack of attitude by your ground staff.

On 16 July, i traveled from Nerobi to Bombay by Kenyan airlines, it reached with some delay at 17:00 to Bombay, i reached within 45 minutes from international to domestic, enen i reported counter of Indigo at International airport, but they send to me domestic, and i reach 17:45 at domestic airport, and my booked flight was at 19:00 hours PNR XF8HNH, from Bombay to Lucknow. but they have not given me the boarding, and i missed the flight, i feel that girl staff doing work as they are enjoying in Picnic, even from coming out from that terminal, i search one staff who will take me for exit pass, than i can come outside.

Hi, my flight timing was 8:30 but i reached airport at 8 o clock, however i allready informed many times in the customer services that i will be late 5 or 10 mintes due to non availbility of metro. No one entertained me at the counters and the behaviour was very rude, my ticket amount is 3675 Rs. please move it to next available flight.

Dear Sir, I am Akhilesh Jain, travelled with my team member Amit Verma from Goa to jaipur on 11th July 2015. We came from Goa to Mumbai by flight no. - Indigo, 6E-418 Then we catch the another connecting flight no. - Indigo, 6E-217, to reach Jaipur. During the process of Security check – CIA officer forget to put their seal on the tag of one bag. But he checked all our goods under the passing machine Then we went at Indigo flight counter and your officer checked our bags and he also ignored the same thing. We were also not aware about his ignorance. then we reached at flight via your arranged bus but before entering in flight, your another officer denied us to seat in flight due to this seal issue on one bag. We requested a lot but he did not allowed us to travel. Then We spent our full night at Mumbai Airport only. In that case, You have not arranged the another ticket even not reimbursed the amount of our old tickets. Due to emergency, i bought another ticket and travelled from Mumbai to jaipur. I hope you have understood the matter. Please find the attached ticket old ticket and new ticket. Please provide me the reimbursement of my new ticket on urgent basis. Indigo is a big name, hope they will understand and resolve the matter for satisfaction of their customer Warm-Regards Akhilesh Jain Speak- [protected]

Dear Sir, On 15th Jul 2015, I was travelling delhi to Mumbai 6E 167. When I got down in Mumbai, I notice that my luggage bag was damaged during transit. The stand near one wheel is missing & it was also reported at Mumbai Airport. The concern person was Miss Irien. Subsequently I also informed about this damage to your call center having ph no[protected]. This mail is being sent to you as per the direction for getting the compensation. Nature of damaged : The stand near one wheel was damaged due to rough handling by loader. As a result the bag of Rs. 16000/- has become non usable. It is a great loss to me, due to poor quality & negligence of service. You are requested to compensate the loss immediately. Please revert back. All relevant information attached here. R. K. Saha Philips India Limited Lighting Division 9th Floor; DLF-9B DLF Cyber City Sector-25; DLF Phase-3 Gurgaon 122002 Haryana (India) Mob : +91-[protected] Tel : +[protected] Email : rathindra.[protected]@philips.com

1. On 15 May I was booking ticket fm guwahati to delhi and back. While processing the payment, payment was declined. On same day in the evening i have booked a ticket from delhi to guwahati only for 09 aug 15 vide pnr GD7V7H and recd a confirmation message for the same. Print out of ticket is attached. On enquiring fm c/care i came to know that my ticket is cancelled and amt adjusted to flt from guwahati to delhi for 05 jul 15 which i have not booked. C/care says that i have rescheduled my journey from guwahati to delhi for 05 jul 15 which i have not. Pl. Enquire the matter and refund my amount

Respected sir, Myself an engineering studying student has booked my ticket in indigo airlines with Reference number is D59CXS.I here by want to file a complaint a file on the indigo airlines for the following reasons: I was on to the counter before 55 min of the departure and one of the staff requested me to take borading pass from an automatic control system and i didnt get in it, which has a waste of my time . I again went to the main counter which has a normal que and had a little bit of wasted time.Now finally, after showing my ticket in the counter, she checked for a couple of minutes, which also wasted my time and sent me to another counter.She finally said that you are not in time and the departure is closed but i saw the status of the flight isnt yet started boarding.I tried to explain how difficulty i came here and my problems but nobody bothered about that. They gave me an option of choosing next flight before 41 minutes of my departure which is shown in photo proof. I kindly request you to take action and punish the people for their neglegence and showing very careless in the early morning and get me my back the money which i spent in that travel. Waiting for your early response, Thanking you. Reagrds, Student.

Dear Sir, My wife was travelling from bagdogra to Mumbai with an infant.The PNR number is P3ECML.as per the indigo rules, she was carrying 15kg as checking luggage n 7 kg as hand luggage for herself n the baby each.The hand luggage was made in one bag so that she was carrying a baby.on the ticket counter she requested the staff to submit the hand baggage as well.The manager started arguing that she is over luggage by 10 kg n was forcing to pay.When I explained the manager about indigo rule, she asked my wife to carry both the hand baggage n the baby herself.The manger informed that they will not provide any assistance.she detained her for an hour n was continuously shouting at her.In the mean time if anything had happened to my kid, then who will be responsible.This is an inhumane behaviour from the indigo.Hatsoff indigo for providing such service.