IndiGo Complaints & Reviews

DDear Sir/ Ma'am, 1. I booked an air ticket of IndiGo airlines online via their website on 13th October 2015 from Delhi to Pune for Indigo Flight number 6E 135 for 19th October departing from Delhi at 1025 hrs. I made the payment from online banking of SBI with the transaction reference number IG0AVJAVQ2. The booking was done on 13/10/2015 at 10:59:32. I have this knowledge by the confirmation message from the SBI. 2. However, I never received my online ticket from IndiGo. On 16th October I mailed IndiGo regarding the same. On getting no reply I asked a friend to call up at the IndiGo customer care. In the telephonic conversation IndiGo airlines accepted that the transaction had been made but due to some technical fault my ticket couldn't be generated. They promised that I would be refunded with the complete amount within four to five working days. 3. I insisted on getting the ticket done for the same price as it was three days since the time I had originally booked the ticket and the prices had gone up in three days. 4. I was told that it couldn't be done and that I would have to get a new ticket. Having no other option I relented. 5. On October 17th I received a mail from IndiGo asking me to produce the reference of the transaction made from my bank. This was after their customer service personnel had promised for a complete refund the previous day. 6. I replied to the mail exactly after six hours fifty minutes providing the asked information. 7. I did not hear from IndiGo for the next three days. On 21st October I received another mail from IndiGo accepting that the transaction was indeed made from my bank and that they have initiated the process to refund the complete amount. I was promised the same on 16th over the telephone. 8. It is 26th October now and I have neither heard from IndiGo nor received my money. I mailed them again on 24th enquiring the reason for the delay. On receiving no reply I called up the customer care and after hearing my grievance I was again promised that I shall receive my money within four to five working days. 9. My complaint is that after accepting that they hold my money without providing me the promised service on 16tOctober, why is it taking so long for IndiGo airlines to return it. 11. I am aggrieved by the sloppy service of IndiGo airlines in refunding the amount despite accepting their fault ten days back. This has caused mental stress and harassment as I had to change my travel plans and now I am forced to run from pillar to post to get my money back which is causing me further agony. 12. Thus, I request for quick redressal and damages for the harassment caused. Regards, Vivek Yadav.

To The Nodal Officer Customer Complaint, Indigo Airlines Sir, With reference to the above, we have the honour to bring to your kind notice the following sequences of happenings that took place on 25th October, 2015 at about 8 pm in the LGB International Airport, Guwahati, for your kind information and necessary legal action. That, we were coming from Goa to Guwahati by flight no. 6E 619 of Indigo Airlines with PNR 06JU JC with 9 nos of baggage bearing no. [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected], [protected] having EQ as 0141. That, after taking 8 baggage from the belt, we noticed that 1 baggage was missing. We immediately brought it to the notice of the staff of Indigo Airlines who were on duty at that time. After 20 minutes, we got back the missing baggage from one Mr. B. Chakravarty. By the time we got back our missing baggage, the Taxi stand was empty. The staff on duty took the responsibility of such misplacement and allowed to go Mr. B. Chakravarty. That, now being stranded, we demanded the Airlines staff to transport us to the city as there was no taxi in the Taxi stand and we missed the taxi service not because of our fault. That, at this point, who were hitherto responded positively and promptly, some of them, suddenly started behaving offensively, rudely and in an irresponsive manner. They were so callous and harsh that instead of showing sympathy, civility and politeness, they accused us of beating Mr. B. Chakravarty, taking photographs by us in Airport premises without permission. They terrorized us by alleging that we wanted to shoot Mr. B. Chakravarty. They threatened us to call Industrial Security Forces to throw us out of the Airport premises. They tried to divert the issue by any means. Eventually, we had to leave the airport when the staffs begun using abusive language putting the lights off. It was done without the assistance of the Indigo Airlines staff by way of managing taxi with the help of one local youth. In view of the above, we request your intervention for the following issues. 1. Does the staff of Indigo Airlines at LGB International Airport, Guwahati have the right to play up with the dignity of women who were put to distress, agony and wretchedness not because of our fault but because of someone else’s sheer, absolute and utter negligence? 2. Is it not violation of dignity of women which has been enshrined and guaranteed by the laws of the land? 3. Does the Airline authority has no role to perceive and oversee the accurate dispersal of baggage of the passangers in the airport? 4. What is the role of the Airlines authority in case of aggrieved women who were put to distress and danger in night due the act of the negligence of the staff of the Airlines as the staff allowed Mr. Chakravarty to go by saying that it was the gaffe and mistake of the Airlines ? 5. Are the acts, as stated above, being not considered as acts of criminal negligence of duties, indiscriminate behaviour to women against which women are protected under the provisions Indian constitution, mental torture and foul use of language punishable as per IPC? 6. Are the acts of Airline being not the violation of contract between the airline and us as per the provisions of Carriage by Air Act, 1972? As per the act, the airline is liable to pay compensation in case of delayed baggage and our ticket is an evidence of contract of carriage between the airline and us as per the said act. We request you to cause an enquire into the incident and take appropriate action and let us know about the action so taken. Yours faithfully Mrs. Debala Choudhury, Age 72 years Mrs.Namita Choudhury, Age 46 years Ms.Sabita Choudhury, Age 35 years Ms.Runjun Choudhury, Age 30 years Ms. Baibhavi Swarupa, Age 15 years Master Bhavartha Swarup, Age 11 years Borsajai, Beltola, Guwahati-781029 (Assam)

Due to flight delay missing the next flight but the airline did nothing even without arranging for flight, food n accomodation . how can the airline turn a deaf ear when pleading to arrange for the customer satisfaction. Will surely lodge a complaint to consumer forum

We booked flight to go to Imphal from Delhi. And we were not assisted properly and miss the flight but no one bother bother to help us to accommodate at the next flight rather try to charges us extra. And when inquire to customer care everyone say that they can't not help us. What is the use of keeping customer care for it. Booking was in Chingsiansang name on Sunday! 18/10/2015

I have booked a return ticket for Mum-Delhi-Mumbai on 9th October 2015 a cancelled on 19Oct 2015. as per their rules I expected rs 3000/ deduction, but they have deducted Rs 700 extra on two diff heads, this is too much deduction. I lost almost half the money though I cancelled it well in time. why so much deduction?????? please help leela singh

Dear Sir, I made an air ticket in INDIGO on 05.08.2015 for flying from Bhubaneswar to Benguluru on 10.08.2015 having Booking reference No. F4E2KV and Indigo flight No. 6E 265. But due to some reason i requested at Indigo counter at Bhubaneswar airport for cancellation of the ticket at about 2 hr 30 Min. before departure. They told me that you would get refund about 6 to 7 days. Now when i rechecked, i found that no refund was credited in my account. Now Indigo customer care told me that since i requested about 1 and half hour before departure you would not get any refund. In this regard, i request to kindly look into the matter and give me justice.

I had travelled on 14th Oct.2015 for Coimbtture(night journey...E363), the air-hostesses were even reluctant to offer even cup of water...it could see from their body language.

On 18th Oct. during morning flight for Mumbai, the air-hostesses even did not ask for water.( a person can carry only 100 ml water).

The cost saving is important, however, it is suggested that during night flight at small snack and during travelling it is to be ensured that sufficient water is available to travellers.

It is a pathetic to note that your air-hostess are thanking for the service(?), I really do not know which service they are offering during the journey.

regards,

Anant Digaskar

Booked flight from Hyderabad to Chennai 930 PM flight. I had reached the airport by 8:50. The check in counter staff had denied my boarding into flight saying i was late by 7 min and stated extar paperwork as reason they cannot board me into the flight . This kind of a silly reason and just asking a passenger to get out because he was late by 5 min and they cannot do their paper work is ridiculous. I have traveled in so many flights in and outside India and this is the worst experience we have ever had.

What is the compensation i get for this worst customer experience received?

I had a connecting flight from Bangalore to guwhati via Mumbai...which is usual for most of the flights travelling to guwhati. As this is just another 2 stop journey for me..I requested the lady in the security check in to transfer my luggage directly to guwhati which I usually do...and asked for both the boarding passes as both were indigo flights... but to my utter surprise the lady responded with a straight refusal to which I was taken aback... I was more surprised when I kept on asking the reason being the inability... but was unable to find a valid or even aareply as a matter of fact ..is it just a routine indigo behavior or just a bad day...or is it a lack of knowledge transfer to the fellow staffs?

This is sanket karkare here. This is the sequence of event that happened on 20th September 2015. 1) I had a 6.10 am flight from Hyderabad to Delhi. Due to heavy security, I reached to counter late and hence was not allowed to board the flight. The attachment for the same has been provided (attachment). 2) I decided to book the next available ticket on Indigo which was a 14:35 flight. However, since tickets of earlier time were available with another airline, I booked the same and I cancelled the 14:35 Indigo flight. 3) I was offered a cancellation receipt (attachment 3) and was promised a refund within 14 working days. When I wrote an email regarding the refund, the Indigo management straight away refused to provide the refund. Just to reiterate, the receipt for Rs. 5450 (attachment 3)has been attached above. I was shocked at the management response, even with me producing the receipt for the same. I have wasted far too much of my time chasing for refund. Please look into the matter. Thank You. Kind Regards, Sanket Karkare, +91 [protected]

Photo taken of the breakages at calcutta airport by attendig staff at hand delivery counter upon landing from Indigo flight no 6E395 from mumbai seat no 23E of WCHC Mrs. Subhra Mukherjee seq 183, pnr FFJYOE escorted by Mr promode kumar jalan seat 20B seq178 of same pnr.claim amount rs. 5000 to be remitted to Mrs.Subhra Mukherjee, W/O Mr. Kalyan Mukherjee, at flat 1C, block B, Aditya tower, 185 jessore road, kolkata 700055. mob no.[protected]. kindly settle earliest.

Dear Sir We had booked the tickets from Dubai Mumbai and back in July 2015 and while coming back I had booked meals by paying extra for my wife and 3.5 yrs son. Then we had to reschedule the tickets. I paid all the charges to rescheduling.. and the return was booked on 4th oct 2015 evening flight to Dubai. We did not carry meals for our kid thinking we have booked it in flight. WE were waiting and waiting for the meals and there was nothing coming along. my son was getting cranky out of hunger and it was difficult for us to manage.. even my wife had to take medicine after meals and we were waiting. We requested the air hostess about the meal and she was also confused as why the meals are not booked.. then I checked the ticket first ticket had meals prices mentioned and in reschedule ticket the price was not mentioned.. they had removed it convinently without even bothering to inform me that I have to rebook it .. and I don't know where the money is gone... Then we bought the meal and luckily there was something to eat.. We came home and wrote to indigo on the web chat they informed that when you reschedule the flight we cancel the meal adjust the money.. and this was completely not told to me. there was no information on the call about the rescheduling tickets would get the meals cancelled.. if we were told we would have paid extra and booked meals as this was the plan... I informed that I was not told.. so they said we shall check the call and incase you are not informed about the charges then we would register as complaint alternatively kindly write email to our complaint sell. I wrote an email explaining a situation saying kindly change the process.. for which I got an very unapologetic response that there is pop saying your meals are adjusted and so we cannot do anything.. They did not even bother to check my complaint. they did not even understood what I have asked.. and they were in hurry to close the complaint .. I had done the reschudling thru phone how can I read a pop up.. When I made further complain they called me and said we would give you a meal free . I felt soo bad that my effort was to inform them that kindly change the process and don't trouble other customers specially when one is carrying a baby they have to plan everything.. my efforts was completely wasted. so any one traveling with indigo please be careful and check your tickets as anything can change without any responsibility of the airline..

Dear Sir/Madam,
I have availed one sector for my ticket from Delhi to Varanasi dated 09 Sept, 15 and cancelled return sector from Varanasi to Delhi dtd 13th Sept, 15. In spite of my speaking to customer care my refund is not received till date.Please send the refund at the earliest and give me transaction details, date, amount of refund on my registered E mail id on which the ticket was sent..
regards
Ajay Kumar Rai
Tel [protected]
email- [protected]@yahoo.com

Very very bad experience we had a flight 6E 315 at 6.35 am on 9oct2015 .we all reached the gate at 6.15am because second security gate had too much rush. We requested the manager name Mr Arun who was there on that gate but he was sooo rude and just kept playing a game on his cellphone without paying any heed to our request for good 9 minutes. Further ur employees at gate number 20 was extermly rude with my wife for good 9 minutes we were juggled between the two gates. The funnier part was that their watch was four minutes ahead of Indian standard time. I have never faced this kind of insensitivity at the hands of customer interfacing employees. Certainly not what TATA stands for. All this has caused me great deal of mental stress and I had to shell out extra 9600 for booking the tkt in the next flight which was 5 hrs later! Hope u take note of this complaint t and compensate the stress and extra expenditure that we were forced to shell...)

Regards
Jaspreet Singh
[protected]

Sir, on 02 Oct I request Indigo Air lines for issue me a travel certificate in lieu of boarding pass which I have lost. My travel details is as follows. PNR no. LFPDGR Flight No. 6E 312 dated 26 Jul 2015 Name Shardha Sharma ticket was booked in under defence quota. On 02 Oct I talked to custmor care for issue me a travel certificate. He provide me a link through which I can make payment and get travel certificate. On 02 Oct at about 0900 am I make payment throughNet banking by State Bank Of India Bidar Karnataka of Rs. 200/- vide Transaction reference No. IGOATVCKZ8 dated 02 Oct 2015 AT 09:03:41 AM. On 03 Oct 2015 at around 0900 PM I talk to Indigo custmor care No. [protected] one lady talk to me I asked her when I get my travel certificate. I passed her all the information regarding travel. She told that you will not get travel certificate because you have made payment through net banking. you have to make payment either credit card or at airport payment counter. your payment will not be accepted. So your payment refund will get you back in 3-5 days. After 5 days again I talk to custmor care (Lady ) on 06 Oct 2015 at about 0900 pm they told that your payment will not be refund you will get travel certificate. I told her that now I do not want travel certificate, please refund my amount, and I told her, that day your agent told me that you will get refund. Now you are telling that I will not not get refund. Sir, my point is this once I will not get refund then why they have not issued me a travel certificate. Even they have not issued me payment acknowledgement and issuance of travel certificate.Now I told her that I do not want travel certificate please refund my amount. My mobile no. [protected], E mail ID [protected]@gmail.com

On 4th october 2015 i had to board indigo flight 6e-294(pnr no- n9hvtj) from mumbai to bhubaneswar, scheduled departure 16:45 from gate no.10. the duty personnel at the gate kept me waiting for about 45 minutes and finally denied boarding. despite request for help they did nothing, snatched my boarding pass even removed security tags, sent me out

Dear sir I had done the reservation for Indigo as under7:40 AM Date Departs From To Via Flight Dep Terminal Arrives 25Oct15 07:40 Pune Delhi 6E 304 09:50 25Oct15 12:20 Delhi Lucknow 6E 312 1 13:30 Booking Reference B88HYZ Status CONFIRMED Date of Booking * 14Sep15 14:32:50 (UTC) Payment Status Approved Despite the flights being their Indigo has revised the itinary for no satisfactory reason as follows FlightNumber From To Deparuture Date Arrival Date 6E- 406 Pune Delhi [protected] [protected]E- 406 Delhi Lucknow [protected] [protected]. These changed timings are not suitable as My son for whom I have booked the flight has to travel to Kanpur IIT the night journey is inconvenient. Earlier I had cancelled the eveninig flight paid the cancellation charges to change the itinerary to morning flight the cancellation details are as under booking Reference B6Y6KP Status CANCELLED Date of Booking 11Sep15 changed timings are not acceptable as morning flights to this route are still available .The company owes an explanation Regards Dissapointed custemor Col Ravindra Manerikar

Dear sir I had done the reservation for Indigo as under7:40 AM Date Departs From To Via Flight Dep Terminal Arrives 25Oct15 07:40 Pune Delhi 6E 304 09:50 25Oct15 12:20 Delhi Lucknow 6E 312 1 13:30 Booking Reference B88HYZ Status CONFIRMED Date of Booking * 14Sep15 14:32:50 (UTC) Payment Status Approved Despite the flights being their Indigo has revised the itinary for no satisfactory reason as follows FlightNumber From To Deparuture Date Arrival Date 6E- 406 Pune Delhi [protected] [protected] 6E- 406 Delhi Lucknow [protected] [protected]. These changed timings are not suitable as My son for whom I have booked the flight has to travel to Kanpur IIT the night journey is inconvenient. Earlier I had cancelled the eveninig flight paid the cancellation charges to change the itinerary to morning flight the cancellation details are as under booking Reference B6Y6KP Status CANCELLED Date of Booking 11Sep15 changed timings are not acceptable as morning flights to this route are still available .The company owes an explanation Regards Dissapointed custemor Col Ravindra Manerikar

I have booked indigo flight and fortunately I was not able to catch the flight because I got stuck in the traffic.indigo airlines didn't call me whether you are travelling or not instead they sent message wishing happy journey without collecting the boarding pass how they can sent a message like that.Is this the kind of service indigo is providing. Siyad Ahammed [protected]

Dear sir i was booked a ticket bagdogra to delhi on 29/09/15 at 11:16 hrs but ticket didn't book and sbi net banking transaction successful. net banking transaction reference no.IG0ATJNXZ4.I debited 2653 rs from my account.so that you send money back to my account. my account no.is [protected] branch sbi narnaul my contact no.[protected] Other contact no.[protected]