IndiGo Complaints & Reviews

I was travelling to Muscat from Mumbai on 21st Nov.2015 and alotted seat 14 E.After completion of boarding i requested to sit on 12A.One of the crew said ok you can, . without informing me that you have to pay for it.Than suddenly a camando style hostess came to me, by the time i was almost sleeping and said this is paid seat, than my husband replied we have taken permission and nobody informed us.She replied she only sent me and told me to collect the amount.Than I preparing to go back to my seat, she was standing like a teacher punishing a child, I again requested her you go i will go back but the way she behaved was not suiting her profession.I thought are indigo trained few of their hostess as bouncers?after that incident she was on service even did not see and offer the services airlines provide, it seemed she become my personal enemy.I was so annoyed that i paid 2500rs.more in few hours difference while buying ticket why i cant pay few hundreds more if I want to use those seat?but where the courtsey?where the approch of an airlines personal?I felt so embrased with the behaviour and also insulted.I think she has no right to insult me like that...

We were travelling from bhubaneswar to Kolkota by flt. no 6E 557 and then from kolkota to Guwahati by flt. no 6E292 on 19/11/2015. Dep. time was 4.10 pm at kolkota. we were four persons with three hand bags of total 13 kg weight. one of the hand bag was 9 kg. The on duty young lady who issued boarding pass no 5ABCD did not allow as hand bag rather she argued very badly. she was very rude in her behaviour. Such type of rude behavior will harm your noble profession.

I Travelled on 22/11/2015 IndiGo Flight 6E517 Seat 4A Delhi to Ahmedabad, I was carrying a wooden Photo frame of Sai-baba which is not allowed to taken in Cabin and asked to put as Check-in Item, they marked it as Fragile, I requested them to take care as glass is there and frame also wooden but, on arrival I found Glass and frame both broken, I gone to attender at Ahmedabad and shown the lady the frame and glass broken which properly packed my me in multiple folds of news paper but she not responded and not even given any response. as my taxi was in wait I have to leave, as this photo is very much impotent to me and I am emotionally attached as doing daily pooja they put me in deep sadness.
I want a sorry and compensation

It was very pathetic experience. I was travelling today for a business trip from Pune to Hyderabad by flight 6E 497 dated 23th Nov, 2015 with Pnr M5J42S. I saw my bag falling while getting loaded on the air plane. When I collected my luggage on Hyderabad airport, it was damaged, the handle is damaged and the cloth of the bag is also torn which will eventually make it for no use. In addition, I also found that the seal of the bag was also not there. to complain for the issue, I politely went to the Indigo counter and met Mr. Kashi, he instead of helping me showed his total negligence and was very rude in giving his assistance. I told him to contact me to manager, he said he is only the manager and it was written security on his badge. I told that my seal was opened, he instead of agreeing said that it might be by mistake, for proof I said that my clothes are upside down which can only happen if somebody has opened it. His behaviour was very rude and he clearly said that nothing can be done on this issue, I am really sorry to travel with your flight and make sure that in future I don't. I am expecting at least a reimbursement for the damage that was done from your coveted airlines. Really very disappointed and sad.

Regards,
Saurabh Mangal

Request for ticket cancellation West Bengal Poultry Federation Nov 21 at 12:59 PM To [protected]@goindigo.in CC Bikas Sarkar Message body Dear Sir, We want to cancell the ticket as follows: Name of Passenger Flight No Date From To Booking Refference No Bikas Kr Sarkar 6E348 25Nov'15 Kolkata Hyderabad YBSHUT Bikas Kr Sarkar 6E539 26Nov'15 Hyderabad Kolkata YBSHUT I have mailed to [protected]@goindigo.in on 21st Nov & 22nd Nov/'15 till now I did not got any communication. Thanks & Regards S. Biswas For West Bengal Poultry Federation Kolkata Mob.No:[protected]

I was traveling from kolkata to mumbai on 29 octo 2015, but at the boarding pass counter, the staff engaged himself in resolving other customer's issue, and took a lot of time. Which causesd me to miss the flight, as the staff carelessly attended me late.

My daughter, who is a student, was to travel alone from Bhubaneswar to Kolkata on 01.11.2015 at 7.20. She joined the check in queue, after completing baggage x ray, before the reporting time 6.35 (45 minutes before scheduled flight time) but could not complete the process of baggage hand over before the reporting time due to the passenger before her taking more time. At that time no last minute announcement for that flight was made as is the practice by airlines. When she reached the counter it was informed that she had missed the flight. After some arguments on the counter it was written on her ticket that the reporting time was 6.43 where as at that time even the actual time was less than 6.43. It was informed that either she can go without check in baggage or she can be accommodated in the next flight. She agreed for the next flight and was directed to the booking counter. The flight, as per their website, left the airport 9 minutes before the scheduled time of 7.20. At the booking counter it was informed that she has to pay rebooking fee of Rs. 200/- but after a few minutes they demanded full fare of Rs.8600/-. She did not opt for that. They had offered to show CCTV footage to prove that she was not in the queue by the reporting time i.e.6.35. But did not to do that despite repeated requests. Some mails were exchanged and I requested to confirm the time, from CCTV footage, as to when she reached the queue. Many mails were exchanged but they have avoided that and asking me to check the same from airport authority, knowing very well that a customer would not be able to devote time to do that. It is learnt that they have 4 to 5 flights during that time of the day with just 5 minutes interval between each of them. The existing staffs are not being able to handle the pressure of Indigo’s quest to fly before time. But the same is achieved by not allowing passengers who report at the last moment but not late. K K Tarania

Sir/Madam, The complaint is regarding the repayment of the amount that was deducted during the booking of air ticket through netbanking. I have travelled in Indigo flight - 6E 242 on 22nd october 2015 from ahmedabad to mumbai. The PNR number is CFNWQR. when i have added the name of infant Mr. dhyan two times a total amount of 2000/- was deducted but the money was not accounted. Nearly 7 times i have called to the cutomer care number of indigo, and really i am fed up with their reply. every time they were telling that with in 48 hrs the amount will be credited. for today one month is over, and the amount was not credited yet. I am a frequent traveller in indigo and i am really sorry to tell that treatment to the customer is very bad. So i request you to take an appropriate action sothat the same should not be repeated to any other customers. expecting a positive reply with regards sanoop

We Mulabagal Gopalrao& Mulabagal Subhashini booked tickets from Hyderabad to Bangalore by flight no. 6E457 at 6-10a.m. on 14-11-15. we reached ticket counter at 5a.m. (1hour 10 minutes before scheduled departure). We had one check in baggage. After collecting the boarding pass(seat nos. 14A&14B), we passed through security and then proceeded to the gate. It was 6 a.m. then (10 minutes before scheduled departure). To our surprise the gate was just closed (Bus from the gate to the aircraft was still at the gate with some passengers). The staff incharge informed that the gate would be closed half an hour before scheduled departure.Our boarding passes were cancelled and we were left to our fate after letting us out from Security. Again we had to buy ticket fresh for the available flight 6E151 at 8-40 a.m. by paying current charge of Rs.9334/- for two tickets. We were informed at the counter that the earlier tickets are cancelled and no refund can be made since we have not reported at the gate half an hour before departure. The above has caused us a lot of hardship apart from the financial loss, though we arrived at airport and passed through all formalities well within time. Once we are given boarding pass we had to comply with the airport formalities like Security check etc. before boarding which is not in our hands. There was heavy rush at security and a big que at security on that day. Spicejet, air india and other air lines staff were making announcement at the security and moving their passengers through security out of turn in view of heavy rush, whereas no staff from Indigo was making such effort. This unwarranted deprival of our boarding the flight at 6a.m. before scheduled departure has resulted in extreme hardship and financial loss for the two o[censored]s who are senior citizens. We therefore request you to kindly look into this issue and resolve our grievance favourably compensating us suitably for the hardship we were subjected to for no fault of ours. Thanking you in anticipation, M.GopalRao

Hi, I have booked a one way ticket from Goa to Hyderabad for Saturday 28th November 2015 through my SBI debit card today (12:00 AM, Saturday 21/11/2015). I made the payment through my Maestro card, though my bank account have been debited for Rs 6200 INR. but i received an error saying the ticket have not been booked. I contacted customer care and re-booked my ticket through my other debit card, which is confirmed and i received the itinerary as well. Please suggest what needs to be done to get my money (Rs. 6200) to be refunded for the failed booking. As per customer care person, he said it will be credited into my account within 3-5 business days. Is there anything I need to follow up from my end or will be credited? Please advise, Thank you, M. A. Waseem

Dear Sir, I had booked tickets for Mumbai-Delhi sector dated 28 Nov 15 and Delhi-Mumbai sector dated 1 Dec 15. My PNR is TDLRYN. I had requested for cancellation of one passenger for one sector. But the customer executive Mr. Sandeep cancelled the full ticket. I called up Mr Sanjeev Ramdas, Executive Vice President Customer Service and Operations Control and asked him to look into the matter. As per his instruction Mr Mukul Jain from Customer Relation department called me and told that the ticket has been cancelled from our end. I had not cancelled any ticket but Indigo is putting the blame on us. He gave me the IP address from where the ticket was canceled but when checked that IP address was from Hyderabad and not from Pune. Indigo putting blame on customer for cancellation and now they are asking to book new tickets at higher fares. For mere some high amount from customers Indigo has adopted new policy of cancelling tickets from their end and then blame customers for the same. The customers who are in need of tickets book their tickets at higher fares. This kind of Malpractices are going in Indigo. Mitesh

My name is Shree Sule (PNR #VETZ7H) and I was traveling with my family through Indigo flight 6E-172 from Ahmedabad to Mumbai on 16th November 2015. I had two bags checked out which one bag was specifically marked "Fragile" (tag # 6E[protected]) The bags were unpacked immediately after reaching home and to our disbelief we found most of the valuable items within the bag marked as fragile broken (images are attached with this mail). [protected][protected] above is the mail sent to indigo customer service, to which they have replied they wont be able to help me out as i wasnt able to report it at the airport and thus they claim that the baggage was delivered in proper shape This wasnt possible as i had a family emergency and rush back home. Taking into consideration that as I had travelled on indigo a numerous time before, as a passenger I trust service provided and believe that my baggage would be handled with extra care in case of special mention. This treatment is unfair on passengers that they need to open up each and every bags at the airport to check their content's are in place or not.

Dear Sir,

I travelled from your flight Indigo 6E 151 on 18 November 2015. My PNR Detail is X9LBYZ.

This was the most pathetic experience I ever had in past by travelling in your airlines.

I checked in with two baggage at the time of boarding in Jaipur. When I reached Bangalore I got to know that only one Baggage of me came in the Flight. When I reported to baggage claim counter at Bangalore, they told me that due to some mistake of Jaipur airline staff, this happened and your baggage will come in the next flight which will land after 2 hours.

Then i received a call from jaipur indigo airline staff named Amit. He told me to not to raise the issue and did a lot of false promises for that like you wait at the airport for the next flight to reach and we will arrange a cab for you and many more.

Due to their mistakes i had to cancel all my plans and my whole day was screwed up. I paid the cancellation charges for the cab which was pre booked. I waited at the BLR Airport for two hour for my bag. And it was a very disappointing experience.

I am a frequent flyer of indigo i do not expect this kind of services from you. After experiencing this i will never wish to travel from this airlines. I also filled one feedback form at airport and no one reverted back for that negative feedback.

In end, i want compensation from indigo for the pain i suffered from your services and a serious action should be taken. If i will not get a response from this also. I will go to consumer court and sue indigo airlines for their so unprofessional behaviour and inconvenience caused to me.

With Regards,

Saurabh Nogaja
+91 - [protected]

I am akanksha I was there in the airport 50 mints prior to my flight and was there in busy in checkin I am very upset that they took time in checking and scanning my bags and then when I went too bag drop and for collecting my boarding pass I was told that I am late and was not given my boarding pass...the staff behaved very abnormal which was nt at all expected. No announcement or such was made. ...and a lady in counter named (kambai) and idigo consumer service provider said too accomodate in the same flight bt with 21000 rs it was really a depressing note . My journey was from guwhati too pune in flight 6E322. I just want my money back...and when we asked for a complaint box they were not giving soo and still we have filled a phamplet or soo

Respected Sir and Madam, I Dr Rohit paliwal am a regular and loyal customer have made plans to travel from delhi to mumbai on 29 th of november 2015 with INDIGO airlines ticket attached herewith with the booking reference number B3WP3V. As anyone in our country would i chose a ticket that was best priced and suited my budget.(which was apparently a discounted special offer ticket although there were other ticket at the same fare but at unsuitable timings to me) Now as i was visiting the city for a conference which, got postponed and now i wanted to change my booking for 1st december with indigo airlines with a similarly priced ticket. My initial tickets price was 6200 and the new ticket price was 6700 rs. Now to my surprise, the airlines is asking me it will only carry forward Rs 2000 from my previous ticket as it was a discounted ticket...and are asking me to pay 4700 rs extra. Now apart from the several phone calls i made to the authorities, which indeed were rude and offered me no help, i just want to ask the airlines a few BASIC ETHICAL questions?? 1.Will you not book the best rated ticket when its available???Is it not a basic service due to the loyal customers??????Or does it have to come a heavy PENALTY of loss of 70% of the FARE based on the mind numbing mathematical gimmicks you are imposing on your customers??? 2. How can the cancellation charges be 65-70 % of the ticket charges...no matter what the fair break up is...no matter what the policy is?? 3.Is it price customers have to pay discounted special offer ticket...??so are these tickets really discounted??? or is this another money making gimmick?? 4. Is this how you are serving your customers?? despite the fact that i requested a cancellation more than 25 days in advance of the departure?? 5. Is this how you make the customers feel cheated??? let down...helpless...agitated...because you make the law and there is no one above you... can you explain such heavy charges for change of flights??? The INDIAN railways never levies such charges on any of its tickets.. 6.even after talking to 5-6 customer care officials..the only response i got was..Rules are rules...policies are policies...Are these the policies that INDIGO stands for.. I am extremely let down.I will cancell my ticket ...suffer the loss of 4500 Rs over a 6200 rs ticket.. But i will never book with INDIGO again...And i will never recommend it to anyone... And i will never book discounted tickets again...Cause with the hidden cost...they come at a heavy price... with INDIGO being such a cheat, and unloyal airline.. Dr Rohit [protected]

HI Team, I would like to bring into your notice the THEFT that has taken place by breaking the lock from my Luggage bag after it has been submitted at secutiry checkin and collection of Boarding Pass.(at DELHI T1 D Airport) Theft was done from wallet kept in the luggage bag : Cash 18, 000/- (INR 8, 000 and GBP 100 Pounds) I was travelling from Indigo Flight Indigo Flight 6E 703 Date : 15th Nov 2015 Time : 2200 Hrs Airline PNR YEV86H Passenger Details : Hitesh Tak I was given the boarding pass and my bag was submitted from near the couter where the lady person (Name : BASANTI) was sitting how i know the lady name..?? Situation : I prefer middle seat, hence when I was collecting the boarding pass I had specifically asked for a middle seat so the Indigo person did a pen scratch and done a over writing and changed my seat, which during secutiry check the police man said me to get a stamp on it, so i had came back to ask for a stamp, which she then reprinted my boarding pass hence i saw the name on the badge on her dress so i remember the name I have provided all the details I had, I request you to please check the secutiry cameras and help me know where this theft has taken place, and to track in the video right from the point i had submitted my bag at the collection of the boarding pass to the point it was submitted to the airplace at Delhi. I would also be doing a FIR against YATRA/INDIGO for such a waste experience of mine and can you also help me guide or suggest how we have to take this case ahead and how can i recover my lost amount. Being at a lead position and a corporate employee, I am a frequent traveler and by company visa I had visited to United kingdom also last year, of which 100 pounds given by Accenture company to me were left with me to be used next time I visit which was kept in the wallet in the luggage bag. and, now that also got stolen so I have already escalated this to my Company Accenture HR and zonal/divison/India heads to BAN all the corporate flight bookings via INDIGO hence forth. Thanks and Regards Hitesh Tak Accenture Service Pvt Ltd. (Chennai Division) Perungalathur Chennai Phone : [protected]

I took a flight today morning - 16 Nov 2015 - Kolkata to Bangalore - 6E 379. When i received my checked-in baggage at Bangalore Airport - I found that my Suitcase (fabric suitcase) is tron on 2 corners and the lock is completely broken + the suitcase came up a bit wet. This is completely unacceptable - My suitcase is now completely useless - I still have the lock and the suitcase - the corners were ripped and the lock - strong metal lock is broken - it seems my suitcase was so badly pressurized/rubbed - on that it got ripped. I have the suitcase and the lock - so I have complete proof. What is Indigo willing to do about this? My suitcase is practically weakened - I cannot use it - it might tear off - in the next use. Please respond back ASAP - as this is a major issue in the way Indigo Handled my Baggage - I may have to put a Consumer Complaint if Indigo does not take a necessary step. After my complaint to the portal in IndiGo website - I got this reply: Dear Ms. Lodh, Thank you for writing to IndiGo! With reference to your mail, we regret for any inconvenience caused to you in this regard. Our endeavour has always been to deliver bag at the destination in good condition. We are therefore concerned to note your comments about the baggage services. However, as per our Conditions of Carriage, which is a binding agreement agreed upon at the time of making the reservation: Acceptance of Baggage by the Customers without complaint at the time of delivery, is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage. A customer who leaves the baggage delivery area without reporting a bag as missing or damaged to an IndiGo representative will be deemed to have received his/her bag correctly and in good condition. As there was no complaint raised on arrival, we are unable to initiate any formal considerations in this regard. Nevertheless, we have shared your mail as a strong feedback with the concerned airport teams for further review and to ensure baggage delivery as per the standard practices. We thank you for sharing your views with us, as it plays a critical role in enhancing quality of our customer service and achieve our goal to exceed customer expectations. Notwithstanding this experience, I hope that we shall be given another opportunity to showcase you a product and service that we are proud to offer. In case of any further assistance, please feel free to write to me. Once again we thank you for your mail, and taking time to communicate with us. Best Regards Tanushree Sengupta Customer Relations InterGlobe Aviation Limited("IndiGo") Level 5 Tower D Global Business Park M G Road Gurgaon Haryana 122002 India www.goindigo.in ========================================================== So IndiGo did not accept the fault at all. This is unacceptable as even after the damage caused by very shoddy baggage handling - there is no resolution - not even an acceptance of the issue. I request to look into the matter and let me know the steps taken for this.

I missed my fight on 14 nov from kolkata to Raipur due to boarding counter rush. My Pnr no was M7ZEPC. I need my money return.It was not m fault, i was standing on a line to get a boarding pass but there was a long line of passenger still waiting to get there boarding pass and i got late by 10 min. after that a lady came to me of indigo airlines and take me to an another counter of indigo. Then i showed my print copy to the counter person and suddenly she told me that boarding counter is closed. this all happened with me on that day and put me down very badly. Boarding counter was closed by only 10 min than why didn't they provide me my boarding pass. that was so annoying for me at that moment .

This is to bring to your notice that I have been a patron of the Go indigo airlines from years now and had been using the services regularly but to my surprise I had faced very reckless handling of my check-in baggage during my international travel from Nepal to India.

My travel details are as under:
Name: Amit Mathur
Date of travel: 16th Oct
Nepal (Kathmandu) – Delhi
Flight No: 6E 32, Seat no : 12 F

Baggage Tag No – E[protected]
Ref no : FBBWKQ


When I retrieved my baggage on my arrival at the New Delhi airport, the same was in damaged and worn out condition and my lock was also broken. It clearly had signs of mishandling although I had a fragile tag also on my baggage. I had immediately reported the matter to your staff attendants i.e. Mr. Varun Mishra, employee no 14735 & Ms. Priya Kaur, Employee no-9941.

I am enclosing the snaps of the bag for your references. The bag has been torn; stitching wearing off and there are marks all over clearly depicting mishandling and reflects that it was mishandled and dragged badly.

I was told that the same would be attended to and they had also taken the photographs of my damaged baggage. But to my utter surprise no response had been so far. I am enclosing the photographs of the bag in damaged condition for your reference. I understand that Indigo is a professionally managed organization and I expect a speedy action to my escalation.

Dear Sir,
My co brother, Mr. Ranjith and my sister in law, Mrs. Lakshmii Ranjith had a confirmed round trip ticket on Indigo Airlines, KOCHI-CHENNAI-KOCHI, being the trip. They were supposed to return to Kochi from Chennai on November 17, 2015, by the 06.20 am flight from Chennai. Detailed Ticket has been attached.Entire Chennai City had been thrown out of gear for the past 3 days due to torrential rains and most roads are flooded even now, as I write this communication. To our utter disbelief, when we landed at the Indigo counter at 05.34 am, my elderly and ailing relatives were denied boarding passes because they were late! Entire Government machinery is doing is best to put people out of misery caused by the rains..here is an Organisation which just because they came late by 10 minutes, due to roads being flooded, they were denied boarding passes and were offered new tickets at Rs 26000/- a pair! It is not as if Indigo Flights are always on time and so that on a special situation such as what we have in Chennai now, Indigo could not accommodate two elderly ailing bonafide passengers? Where is their sense of responsibility or propriety? They were forced to book an alternative flight for tomorrow paying an additional Rs 8800/-.This is unjust and I require your goodself to please intervene and ensure that they get a free passage at least.It is unbecoming of a good airline to treat passengers in such callous and irresponsible manner.