IndiGo Complaints & Reviews

Dear Sir, I had done a group booking for 7 passengers for my daughter's marriage through travel agent for Indigo flt 6E523 from Pune to Kolkata on 09 Dec 15. The travel agent had booked 5 passengers including a minor child whose DOB is 17/3/12 under booking reference FFGU4B for Rs 35535/-. The travel agent had inadvertently used the alias name for the minor child as Kushi Chakravorty. At the check-in counter inspite of producing the birth certificate of the Child as Aradhya Chakravorty and the adhaar card of the Father and mother the same seat was reissued under booking reference LGNYUS and charged Rs 16, 507/-. This has caused us not only mental harassment but also charged Rs 16, 507/- extra for the same seat booked earlier. Request you to intervene in the matter and refund the excess amount of Rs 16507/- charged Regards Col AK Mukherjee [protected]

Dear sir / madam,


I am sorry to bring to your kind notice that today i.E 20 / Dec / 2015. My wife and my Infacnt Kid were coming from Delhi to stay with me in hyderabad. And i booked your flight no. 6e -765.


My wife and my Kid reached the Counters counters at 3. 18 am against the time to board at 5:10 am but they were denied to board the flight reason that my wife missed the kid's birth certificate.


Your ground staff was very rude; they harassed my wife and kid and also misbehaved at the airport. They forced her to stay at airport for 10 hours and also forced her to pay Rs 20, 340 extra to board the next flight.


This was a really terrible and horrifying experience for me and i caused a lot of stress and mental pressure on me as i am a patient of high blood pressure and sugar.


Thanking you


Mr.Vipul Agrawal

Dear Sir/ Madam, I had booked four ticket vide pnr no F2TGQL for the journey fro Bengalore to Varanasi & back on 22 Nov & 30 Nov respectively. During my onward journey on 22 Nov 15 i was bound to drop my daughter miss Pratigya journey because of her examination . While check in I requested to cancel her ticket but i was told to contact enquiry counter, there I got one ticket cancelled (onward + return) for my daughter Vide pnr no X2H1KR and i was told to contact customer care office on mobile No [protected] where i was told that a sum of Rs 2000/-(Rs 400/- for onward + Rs 1600/-for return journey) will be credited to my a/c whereas only Rs 1601/- was credited to my a/c. Again i approached twice to customer care No stated above but till today balance ammount of Rs 400 is not credited to my a/c. Request do need full at the earliest.

It was 26th September, 15 and a huge rush in the indigo check in counter. Me n my husband n mother in law were half n hour ahead of check in close time when we joined the queue. Our flight details: Indigo 6E219, departure time:7:15 am. Trip id : [protected], PNR : TY3UWW. But by the time we reached the check in counter only 4-5 mins were left. Since I was shifting to hometown for a long maternity break and had excess baggage we were asked to pay extra. It was only the time required to take the money out for payment for excess luggage that the gentleman in the counter said that check in has closed. We requested him a lot and he called up the concerned immediately twice but still we were denied check in just due to 1-2 mins delay. We had expected a minimum level of tolerance for such incidents where a passenger misses a flight only to complete the check in procedure. He could have stopped the next passenger to check in but we were at the counter before time and still denied the flight even though it was due to procedural delay. We are a regular indigo flier but this incident has left us aghast. We had to pay a change fee which was almost equivalent to book a new flight for three persons and shell out an unnecessary ₹16000/- . Initially I tried to forget the incident by taking the blame on us but on discussion with several people we learnt that airlines generally allow such cases. Hence I am writing this seeking a clarification from your end. Regards, Deblina. [protected], mail:[protected]@gmail.com

Employees of indigo airline Mr. Surendra and Chandan not issued boarding pass and abuse my wife after argument on the issue of luggage. Flight no 6E 237 jai-ccu[protected] .lastly forcibly stopped us to take flight even I was travelling with valid ticket.i was requested to just issue boarding pass but they harassed us. Kindly take necessary action and register my complaint.

Sir i have tried to book a round ticket in indigo flight from Hyderabad to Delhi and back. But the transction no IG0BCXFFP2 DATED 09 DEC 15 was unsuccessful and till now i have not got my money back.they are telling money will come in 3-4 working days but today 6 working day already passed.

I was travelling from Imphal to Guwahati on 11 December 2015 through your flight no. 6E 222. My luggage was measured as 19 kg for which your representative has charged Rs 1000/- from me vide receipt no. [protected] dated 11 December 2015. I had requested several times to waive off of the amount which has not been agreed by your representatives. In this connection, I wish to state that I have traveled many times with your airlines in the recent past without any baggage (except cabin baggage) and sometimes with minimal baggage. If you have any doubt in relation to my journey in your airlines, you can check your passenger history with my above email id (not mobile no. because I had also traveled with another mobile no. [protected]). On an average, if I had traveled 5 times in the recent times, i had not availed my entitlement of 75kg (5*15) worth Rs 18, 750/- (250*75). I had waived luggage worth Rs 18, 750/- to you but you failed to consider Rs 1000/-. If you really want better customer service and your airline is to be preferred first while travelling, you are requested to consider the above facts and return Rs 1000/- to me. If you fail to return my Rs 1000/-, I shall be forced to explore the alternatives. It is upto you now to choose your reputation as a good airline with better customer service or Rs 1000/- Name: Hatakishore Behera Email ID: Hatakishore.[protected]@nabard.org Mob No. [protected]

Hi, I am writing to let you know that i had a very bad experience with Indigo airlines today! I had my relatives visit me and i choose to book flight with Indigo keeping in mind the kind of good experience i had earlier . However, my expectation was all shattered today. I am not sure if writing to you would make a difference but i wanted to ensure that you are aware as how little things affect customer. I had a booking for today`s flight with PNR# UYS9VW for 2 passangers 1. Chandan Chetteri 2. Siddharth Rai It was the first time were travelling in flight so i booked them indigo flights. The flight was to depart was Bangalore to bagdogra. Due to weather condition the flight from kolkata was cancelled. I do understand that this was something that Indigo could not control but there was lot of things that could have been better. Firstly no proper communication was done! all that they knew was the flight was cancelled. It was a stopover to Kolkata so they knew no one and was totally new to the city. But no ground staff helped them. All that they kept saying was that no flight will take over. They asked as what next and the response was please find alternative way as even the next day flight was full. Now, if we do last minute booking, Indigo ensures that we pay a good amount but if it is last minute cancellation then Indigo does nothing to help the customer. I would have understood if they were boarding the flight from Kolkata itself but no..it was via flight. They had no where to go and had limited amount of money to even get to any hotels. In such scenario whom are we to seek for help! In fact without even seeking help, indigo should be concerned for the passengers and help them. I called customer care and they told me that they cannot do anything and to connect to ground staff. if no one is ready even to provide pointers whom do we reach out to? Lastly, i had to seek help from public forum so that they get some place to stay and take next day travel. Even when we requested to send them back to bangalore, they refused! Now, after so much of hassle and stress that we had to go through, i need to know what action is it that you are planning to take? And why is it that you will not refund me the entire journey fare? half journey was of no use to us. In fact this only make us more helpless as the city that you left us without help us total stranger. I do not know your policies but i would want proper response and entire fare refund form you. I hope that you understand what difficulties we had to go through because of one cancellation and all that i am asking is what i have given you. Regards, Dawa Lama

This happened on Sunday 13th Dec. On my flight from Delhi (6E805) to Bangalore . By Baggage was severely damaged . And it is purely case of mishandling or careless handling of the bag. If a hardtop suitcase can be damaged you can imagine ! Wrote to them on their SMS no reply written them a mail revert yet to come! For group booking and business their are Email IDs for complaints an online form !

Hello my name is saurabh I was traveling Mumbai to Lucknow flight number. 6e 154 Mumbai to delhi and 6e 444 Delhi to Lucknow . So someone theft My Sony Bluetooth somewhere so plz find my Bluetooth... Thanx

1. Flt no. E-45t, kolkata to via agartala ghy, time 13.55pm. 2. The concerned persons of indigo did not board me as i reached in the gate no. 23 around 1.47 pm but the attendant denied after calling to the concerned person. The approach was very and highly casual. 3. It clearly showed that the management wants money only and that s why the girl i.E., attendant approached me to get the ticket for the next flt as re-accommodation arrangement. Flt no. 6e-292, gate no. 19, time 16.25pm. 4. Question arises prima-facie that without announcing my name how they charged fare for another flight. This is a clearly a case of gross violation in providing services. Moreover, the man sit in in the counter wanted to know that there was an announcement made and wanted to proof for me. 5. You please see that the person who roams frequently do they have that much of time to produce the evidences..Really sorry to say that you people are running behind the money...I am sure that one day your business may go down, if these kind circumstances cripple further. You people know that negative information gallops the market easily at a very faster rate then the positive incidents. These are the backbone of our nature as human being. 6. I have lost two important business hours..And the behaviour was really disappointed. 7. This is the only time that i am lodging a complain rather i had faced lot of such situations due to mis-behaviour trather in-human behaviour. Incident occurred during 2010-11 when there was a delay due to bad weather etc. Person was punjabi with good health but stubborn behaviour. M also trying to discuss with higher authority freinds and relatives who are in a very big position... It is decided that such incident should be measured appropriately.. Regards,

I have tried booking a ticket in Indigo flight 6E-425 for 15th December. The amount of Rs.13328 has been deducted from the account but the ticket has not been booked.The transaction id is ET[protected] and has been paid by SBI master debit card on 13th December on 9:26 pm.The passenger name is OISHIK BANERJI. When I have called their help desk after listening to the complain they said it will take 10 working days to resolve the issue.Even after giving the transaction Id they are not sure of the transaction. Please help with a quick solution as I need t book the ticket for 15th December so that the deducted amount is refunded asap so as to make a new booking. My mail id is oishik.[protected]@tapmi.edu.in contact # [protected]

Sunday December 13, 2015 Client Name: Chandralekha Menon We booked a flight by mistake on Indigo (we wanted a 10.15pm flight, we booked a 10.15am flight by mistake). We realized our mistake immediately and called the airline to cancel the flight immediately to avoid incurring any cancellation charges. It is ridiculous that a mistake in booking a flight should cost so much. I have traveled around the world, and I have not seen such bad customer service anywhere. PNR :TY67SJ Desirable resolution: Cancel the ticket without any airline penalty.

It was 7.30 when we reached airport this super slow lady and extremely rude one took 25 mins to provide the on boarding passes to the passengers in front o[censored]s..the moment we reached the counter she said no to us..we requested a lot but she was so stubborn..we had to pay huge amount to take the next flight..iam a frequent flyer of indigo but this time it was pathetic..how u ppl make sure that ur staff is well trained n fast..we need an answer to this..gunjan sharma [protected]@yahoo.co.in

Hello sir, I need to cancel my flight from chennai to indore which has been scheduled on 19 dec 2015 because of bad weather condiotions in chennai. I have been already departed from chennai on 7th dec becuase of flood, on an urngent note. Can you please consider my genuine reason for cancelation and refund me back the whole flight amount ? PNR : R5C5GV please look into the matter and revert back soon.

FEEDBACK: PNR is A43WKI- 6E 502 09Dec. I had a pathetic experience in your flight. Food was cold and not upto standard and my new bag for 10000 is now torn which I took a month back. I want a replacement for my bag. You can see that tag are still there on bag and I have travelled 3 times with air india in the month of November and December but nothing of this sort has happened. This is the first and last time I have travelled with indigo. I will also urge with my company to not do any booking via indigo. Call me @ [protected] at the earliest.

Airlines: GoIndigo Passenger: Ayush Bagla Flight No.: 6E 169 From: Delhi, To: Mumbai PNR No. : X8BW7M Date of Travel: 06-Dec-15 Ticket Booked Through: MakeMyTrip I had done a web checkin for this flight, and hence had to report 30 minutes before flight departure as I just had hand luggage. I met with an accident on the way, still I reached 35 minutes before i.e. 3.25 PM at the security check. There were some issues at the security check because of which I reached 20 mintes before at the last gate from where we board the bus. My friend was also travelling on the same flight and he told me that he is still in the bus when they told me that the flight had departed. He had also informed them that I would be coming in 5 minutes. But they did not let me go, even though I had the boarding pass stamped by security and everything else. Then they told that they would adjust in some other flight and adjust the cost of this ticket. They asked for Rs. 8834 for the new flight while it was also available at the same rate online, which means that they did not adjust anything. I tried my best to ask for justice but all their staff were as negligent as they could be. Moreover, during my flight from Mumbai to Delhi (PNR O5875F, 4 Dec), the boarding gates opened 5 minutes after the departure time and people were allowed half an hour after departure time too. This is clearly a means to cheat customers and take extra money from them. Please look into the same and take necessary action.

Gentleman, It is indeed astonishing to observe such an irresponsible behaviour of the personnel of Indigo by my wife Vijay Lakshmi Pandey who boarded the VNS-HYD flight via Delhi on 9th Dec.2015. Her seat no.is 15D. Flt.did reach a bit late at Delhi i e by 7.30 p.m.thereafter the irony began.VNS passengers were made to wait for more than 3.00 hrs.without any information.My wife was literally confined for more than 3 hrs.without any food etc.When I reached Airport to receive her around 10 p.m.I got a call from some fellow passengers mobile that Flight is yet to take off.Needless to mentioned that her mobile battery got exhausted.Thereafter, I contacted one Director of Indigo Mr.Vipin Maula at his mobile [protected] to know the actual status, besides calling my other relatives and friends to know the actual status and I am thankful to the Director who reverted with info.that flight may take off at around 10.30 p.m. My relatives also calle me and informed that due to non availability of Pilot, flight could not take off.You were waiting for the flight to come from Mumbai to take this aircraft off.This is height of improper planning and negligence that too for the passengers of Mumbai, who were wrongful restraint for no fault of theirs and they were made to starve without food or water.courtesy demanded that they should have been treated properly with right information and by providing some food and water. This calls for proper explanation besides refunding the fare with a token compensation of Rs.5000. I hereby demand the same which must be paid within 10 days failing which I shall be compelled to knock the door of Consumer Grievance Redressal Forum for ends of Justice. Pl.act ASAP n refund the amount to avoid litigation. Regds... P.Nirmal Kumar [protected]

I booked flight from Mumbai to Bangalore on 10/12/2015. Flight time was showing as 8:25 PM departure. After booking, I got a call about delay. Is this a way to cheat a customer? Because still If I go at https://book.goindigo.in, I am able to see same flight with same time 8:25 PM, there is no delay mentioned. Customer Care person told that its because of IT issue. When I called customer care and told them about emergency to Reach Bangalore by the same time. They asked me to go with earlier flight. 7:00 PM but I have to bear cancellation charges and differences.

I had booked an indigo flight 6E275 of 03 Dec 15. My booking reference was WGS5SE on 08 Nov 15 for Rs: 8808 for myself, my husband and my infant child. A day before the date of travel, the Chennai airport was closed and it was informed when we called up customer care that we may either be refunded the amount or the flight will be provided on another day. But both o[censored]s belong to Defence forces and my husband had to reach Coimbatore to be able to go for relief operations in Chennai. So we requested Indigo to give us the ticket for the same destination on the same day via Mumbai . But the indigo staff denied to do this. After calling and chatting multiple times they provided us with only ticket till Mumbai and we had to pay Rs 8, 754 for onward journey from Mumbai to Coimbatore on the same day by indigo airline 6E363. My booking reference for the same is U6WT5C. I am feeling cheated as despite of travelling on the same day, using the same airline, tickets being available, the airline claiming in their website that they are providing tickets using alternative routes for passengers of flights cancelled by Indigo itself and booking my initial ticket sufficiently in advance, I had to suffer a financial loss of Rs 8, 754. I request you to intervene so that Indigo airline does not involve in unfair business practices like this in future and if possible refund this financial loss incurred to me due to unfair practice by the airline staff. Natural calamities and passenger despair should not be used by private carriers to make money like the way Indigo has shown in this instance. I hope my grievance will be addressed.