IndiGo Complaints & Reviews

WE HAVE CANCELLED THE RETURN TICKETS OF 3 PASSENGERS, NAMELY, SHANTANU NANDY, PRANITA NANDY, AYAN NANDY (REF NO XYTS5Q, SPLIT REF NO WBV3MQ) ON 28.5.15 (FLIGHT 6E 342) OVER PHONE. BUT TILL DATE WE HAVE NOT RECEIVED THE CANCELLATION FARE.

I was to fly on 01.06.2015. My flight timing was 4:45 P.M. for Bhubaneswar from Mumbai. On the same day I did web check in. Indigo airlines claims to be a hassle free trip through web check in, but it made me missed my flight. I reached counter at 3:55 P.M. and informed the staff about my flight. Instead of assisting me, he told me to go the last counter. And when I reached at the last counter the staff didn't let me board the flight. He was so rude. Kindly teach some etiquettes to your staff. Please refund my money. My PNR No. is M66M9P.

The bhubaneswar beanch of indigo is horrible where all lady staffs are there in ticket coubter.. they are really disgusting who dont know how to behave with female passengers but they are too sweet with male ones. They dobt listen to your provlems . Helping tgem to solve ia next thing. They are arrognt and foolish. They are not customer friendly.they are waste and i am disgusted with the experience

I have travelled from Indigo Flight from Ranchi to Pune via Delhi on 7th June from flights 6E 494 and 6E 105 (Z5RLFF). I had checked in one trolley bag (Light Brown Colour). I did not receive it on Pune when the flight landed on 5 pm.It contains expensive clothes, cash envelope of 10000 rupees and and electronic good.

To,
The Chief Executive,
INDIGO Airlines

Inconvenience and Harassment To PWD Passenger - FLT.6E-135 on 04 June15-AMD to Kol

I would like to bring to your knowledge that due to the negligence and inappropriate administration on your staff members as well as from management part my Pwd son Soutrik Samaddar was made to Board in a wrong flt.6E-237 instead of Flt.no.6E-135, Seat no.2C and he could not be traced till 3.45PM even after our repeated request to all the ground and crew members since around 3.15 PM onwards when we did not find him in his seat.The ground officer and Crew Members of 6E-237 was not perform his duty properly though my son was carrying Boarding Pass of Flt.6E-135 and they have not pay any attention to his request to board him in proper flight for such a long period of time( more than30-40 minutes).

The incident could have created a great mishap to my family and Incoviniences to PWD passanger.It is a negligence of duty and harrassment.
and
In view of the foregoing, I want to know modus-operanding behind the incident seek appropriate justice and actions immediately.

B.Samaddar
F/o, Soutrik Samaddar, Cerebral palsied PWD passanger
B-28, NABARD VIHAR, Nr. St. Xaviers' College Corner, Navarangpura, Ahmedabad-380006.

dear Sir/ma'am i was booking ticket from chandigarh to srinagar on 30 may 15. in first attempt money deducted but ticket not booked (same was confirmed by customer care representative). even after 05 days i have not received my money back in my account . Although in my second attempt i have booked the ticket. So i request you to look into this matter. Passanger details : RUPINDER KAUR [protected], [protected]

I and my mother travellend from Kolkata to Nagur On 30 th May but unfourtunately i lost my boarding pass plz issue a travelling certificate as soon as posssible Email id :- [protected]@gmail.com seat :- 20D and 20E Flight :- 6E404

Dear team, Today is thrid day and i have no confirmation on payment and ticket confirmation for my booking HEUE8R. The payment is cleared to Indigo by citibank credit card team. I have shared the reference number for the payment made with Ms. Nikita at customer care. She assured a resolution. But i have no update. Team pls understand, my Rs.88k is with you guys and still i have no confirmation. Treat this urgent. This is my thrid reminder. Regards Bharati

My account has been debited on unsuccessful transaction while booking my flight ticket.And booked another ticket successfully that also debited from my account @ Rs 5457
My personal information are given below:-

Mr. Rajkumar Babloo Singh
PNR LEIQ3E
6E523
02 jul ccu-imp
6E358
18jul imp-ccu

Hi We 3 in family travel on 2nd June from Mumbai to Delhi at 7:50 am flight. On checkin counter..attendent was very rude, she weight carry beg with check in beg. and as per weight 21 kg was allowed, but our weight was 30 kg...and 1 kg was extra in checkin beg. She told me to pay 2500, i said her...no body weight carry beg...and other's attendet were not doing same as she was doing. She did not listen to me and finally i hv to pay INR 2500 to her..because was getting late for boarding. I want to ask Indigo Airlines that why they behave like this to me, i told her we are going in a marriage but she did not listened to me. Very very rude. Indigo, this is very pathetic experience that i have with you and i will never fly with you in future. I never had any past experience with any other flight. Kindly refund my InR 2500. Thanks ASHRAF

I travelled by indigo flight 6E293 from kolkata to mumbai on 01 jun 15 with family, seats being 15 A to D. I reached the airport 2 hrs prior departure, ie at 0500. After baggage screening, I proceeded to the check in counter (portal d). The lady was arrogant and disappearing from counter at own convenience. After 1 hr duration, when I reached the counter, I was told that checkin would take place at portal b, with no prior intimation. Also...

I got my flight ticket booked from delhi to Pune on 1 st June and the money was deducted online via my SBI bank. But I m not sure whether my ticket is booked or not. I tried calling customer care and was on hold for more than 20 mins twice but no reply came as promised 6 mins waiting time. Service of indigo is pathetic and dismal. Even u can't pick up a call. I doubt whether u will help me on the subject matter...

I was traveling from Pune to Lucknow via New Delhi on 22nd april. I have checked in my luggage for Lucknow in Pune itself. At Delhi airport, I was waiting for connecting flight after security check and missed the connecting flight as there were no announcement and display screens are not working. I am not the only passenger there were 10-15 passengers, who missed the boarding on that evening due to same reason. When we realize that the flight was gone and talk to your ground staff for help, they talk very rudely. They told me you need to re-book another ticket, there is no option it’s your fault. After long discussion they were ready to re-accommodate on next day flight at the price of Rs. 2450. This sort of journey is mentally harassment to a customer who is paying more in flights for comfortable and fast journey. PNR no. R8JBTZ

Hi, Due to the negligence and irresponsibility of Indigo Airlines staff, we missed the flight from Hyderabad to Bengaluru. Our flight was at 4PM today (i.e., 30th May 2015, PNR is B9SWPD) and we reached the Hyderabad airport at 3PM itself. But when we asked for boarding pass showing the booking ticket printout, they told that there is no ticket with your names. After insisting the Indigo staff to check properly, they took around 15-20 minutes and then replied carelessly that your checkin timed out, so we can't give you the boarding pass, which is very ridiculous. We lost our ticket booking money. Now, we are booking another flight for tomorrow. This is very very very bad stuff from the Indigo Airlines. They are not treating their passengers properly. Please do the justice to us properly. Please refund our money back which was lost due to negligence of Indigo Airlines. I will escalate this issue further to Airport Authority of India as well. Waiting for your reply with proper resolution to this issue. Thank you. Regards Chandana

I blocked 3 tickets over telephone on dated 04.05.2015 for journey on dated 20.05.2015 from Mumbai to Patna flight no 6E 178 departure time 09:30am. At the time of blocking the seats for me, my husband and 03 years old child, the person attending the call has clearly conveyed the age of child. On the journey date I had been made surprised by boarding pass issuing staff that you have been allotted two seats at emergency exit middle of the flight where journey may not be allowed to a child. However, I have been assured some arrangement will be made and had been suggested to contact Indigo person at the time of final entry for flight. On that point again I had been made shocked when I had been told by a senior lady crew staff of indigo that you and your husband are allotted seats at emergency exit point and your 3 years old child at seat no 1B that was at least 12 rows far from our seats. When I objected who will care to my little child I have been simply told otherwise, you will not be allowed for journey. I am a frequent flyer especially by Indigo Airlines, but this was the first time I had seen quite unhuman, non-sensible, unprofessional face of indigo staff. They not only created big tension to me but also compelled to feel ashamed before my family. Thanks to wonderful team of indigo for arrangement of such type of memorable trip. Kindly, take necessary steps so that no such type of situation may arise before another indigo passengers in future.

On 25/05/2015 While booking a flight ticket from Delhi to Calicut, I made my Payment of Rs.5641 through ICICI internet banking.After completion of Payment procedure on-line web page re directed back to Indigo Website and it showed that" session Time out if you already made a payment your money will be credited back within 3-4 working days" But till now I didn't get my money back.My Bank confirmed that my money has been debited from my account.Payment reference number[protected].I request your attention and a favourable action Thank you

Good Morning! All, At the outset, I would like to thank Indigo for excellent services, I always preferred domestic travel with Indigo as your services are one of the best in India. In-addendum, I would like to share my today's experience with your Delhi Airport team. I normally do the web-check-in for my travel. Today, I tried for web check-in early in the morning and it was not working. However, it was my failure that I could not reach at Indigo counter on time and I was hardly 2 - 3 minutes delay for check-in. I reached @ 4:48 am (approx.) and my flight PNR number was Z5VC3S. I requested (Ms. Reena) to do a favor and she bluntly refused my request and she said “whatever, I told you that is final". I requested her to manage my booking to any other flight so that I could reach Bangalore @ 10:00 am or so, she refused to give me any kind of assistance and offered me other flight 10 hours ahead, it was not good option for me as my returning flight from BLR -DEL was in the evening @ 8:50 pm I could appreciate your team if it would helped me in more sincere way and assisted me in more positive way as I had the urgency to reach Bangalore . I would like to request you to compensate my monetary loss. I would be very thankful and looking forward a positive response.

Dear Sir, I am surprised to know that even after a lapse of two months of flight ticket cancellation, I am yet to receive the refund amount of Rs 11154. Details PNR No.: V7REFM Flight No.: 6E-491 From Bhubaneshwar to Banglore Date of flight: 4-4-2015 Date of booking: 5-3-2015 at 10:11pm (Received message attached) Date of payment: 6-3-2015 at 8:49pm (Received message attached) Amout paid: Rs 16254 Date of ticket cancellation:[protected]. Invoice generated indicating total cancellation charges of Rs 5100 including refund processing fee of Rs 600(Invoice attached). AMOUNT REFUNDABLE: Rs 11154. Please let me know immediately the status of my refund and the reason for such inordinate delay through SMS. Mobile No.: [protected](S.K.Didwania)

Sir/Maam, Good evening... 1. Regret ...please note that my special services / complementary meal (in-spite of the same was booked ) not provided during my onward journey to New Delhi on 21.05.2015 (Refer PNR No FD9NMX; FLIGHT NO 6E 246) from Kolkata. However this special services /complementary meal was provided during the return Journey...Request clarify. 2. It is also very interesting to note that, during my return journey(on 22.05.2015;flight No 6E 201), I requested the flight attendant / Hostesses to collect the book from my Seat, forgotten by me, just before getting in to the A/c bus towards terminal. Surprisingly, she replied that the book is already handed over to some one else with a request to hand it over to me. Reason for such decision by the attendant/ hostesses is not understood.However, kindly intervene and revert the Name / contact no of the Pearson to whom the book was handed over. In my opinion, a CCTV footage or any other security measure inside the flight might be helpful. 3. I'm confident that, you will take suitable measure in future to make our journey more comfortable, without such hassles. Arnab Saha. ( Mob No : [protected]) [protected]@rediffmail.com

Dear Sir, This is to inform you that I am Neena Saji booked a ticket for my Daughter (Sera Susan Saji) through my Citibank Credit Card on 21st April 2015 from Dubai to Bangalore for 5th June 2015 with Booking Reference Number W54HGV and the same has been calcelled it on 23rd April 2015. Since I have note received any confirmation from your side for the cancellation I have called 24th April to your indigo customer care and they had sent 2 mail confirming the cancellation. The mail which I received is given below. You customer care executive Informed me that I will get the credit within 7 to 10 working days in Citibank account. But when I got my credit card statement on 16th of May I did not find any credit for the cancellation in my account. On 16th I called your cutomer care and enquired about non receipt of my cancellation amount, they have informed me that there was some mistake happened from your end and due to that they have not credited the same. But your custmer care executive informed me that they are transferring the amount on 16th May 2016 itself Again I had called up to my bank today i.e. 22nd May 2015 and the banker informed me that till now it is not credited to my account. Hence I would like to inform you that I am going to lodge a complaint in The Consumer Court or give me compensation to cover up the late payment charges of Rs.700/- towards my credit card. Look into this amtter urgently and revert to me back immediately. Neena MAILS ATTACHED BELOW [protected]@goindigo.in To [protected]@yahoo.co.in Apr 24 INTERGLOBE AVIATION LTD.(INDIGO), Global Business Park, Gurgaon, Haryana, India. Bar Code Booking Reference W54HGV Status CANCELLED Date of Booking 21Apr15 IndiGo Passenger(s) 1 . Ms sera saji Price Summary Contact Information Total Credit AED 12, 117 . 0000 Address : 3rd Floor, Building no 8, Tower C, CyberCity Phone : [protected] Email : [protected]@yahoo.co.in Terms and Conditions If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount after a deduction of the refund processing fee will be credited to your credit/ debit card or bank account in 5 to 7 working days. If your booking was cancelled online on the IndiGo website and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call centre or through our Airport ticketing counters. If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit shell, valid for a year, will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call centre. If your booking was made by our Call Centre or Airport ticketing counters, a reservations credit shell for the balance amount will be created by default. In case you need a refund, please contact our Call Centre. Please be informed that a refund processing fee of INR 200.00 per passenger per sector will be charged for processing refunds to credit/debit cards, Net Banking accounts and for Mobile transactions. If your booking was made through a travel agent, please contact the travel agent for the refund. Kindly do not reply to this auto generated email; you can call our 24X7 call centre for enquiries. 3 Attachments Download all Untitled2 Download Untitled3 Download Untitled4 Download Reply, Reply all or Forward | More IndiGo Itinerary Travel [protected]@goindigo.in To [protected]@yahoo.co.in Apr 24 Visit IndiGoVisit IndiGo INTERGLOBE AVIATION LTD.(INDIGO), Global Business Park, Gurgaon, Haryana, India. IndiGo Passenger (s) 1 .MS sera susan saji IndiGo Flight(s) Date Departs From To Via Flight Dep Terminal Arrives Booking Refence Status Booking Date Payment Status W54HGV CANCELLED 21Apr15 Approved Price Summary Contact Information Airfare Charges 0 .00 AED 118 .00 Refund Processing Fee (RPF) AED 15 .00 Total Fare 133 . 00 Address : 3rd Floor, Building no 8, Tower C, CyberCity Phone : [protected] Email : [protected]@yahoo.co.in Terms and Conditions If your booking was cancelled online on the IndiGo website and you have opted for a refund, the balance amount after a deduction of the refund processing fee will be credited to your credit/ debit card or bank account in 5 to 7 working days. If your booking was cancelled online on the IndiGo website and you have opted for a reservations credit shell, you can use the available amount for future IndiGo bookings within one year by contacting our call centre or through our Airport ticketing counters. If your booking was made and cancelled using your IndiGo website log in account, then the reservations credit shell, valid for a year, will reflect in your registered log in account only. You can use this credit to make future reservations by logging in to your IndiGo account or by calling our 24X7 call centre. If your booking was made by our Call Centre or Airport ticketing counters, a reservations credit shell for the balance amount will be created by default. In case you need a refund, please contact our Call Centre. Please be informed that a refund processing fee of INR 200.00 per passenger per sector will be charged for processing refunds to credit/debit cards, Net Banking accounts and for Mobile transactions. If your booking was made through a travel agent, please contact the travel agent for the refund. Kindly do not reply to this auto generated email; you can call our 24X7 call centre for enquiries. Visit IndiGo Reply, Reply all or Forward | More 3 AttachmentsDownload all [protected].txtDownload [protected].txtDownload 55636816.txtDownload Reply, Reply all or Forward | More Neena Saji To customer.[protected]@goindigo.in Today at 4:05 PM Show original message 3 AttachmentsDownload all [protected].txtDownload [protected].txtDownload 70400133.txtDownload Reply, Reply all or Forward | More