IndiGo Complaints & Reviews

The airport manager not allow the passenger on board even there is an 40 min time for the departure.And the tickets is booked just before 2 hours for the journey because of an emergency And even in that passenger one person was aged person and also was sick from this reason they got 5 min late for the check in time. This is the worst situation had faced by the passenger as well as worst job done by the airline. Thank you for your support and We will never book any tickets for Indgo From now.

Hello sir/mam, I am Shikha Singh taken flight of Indigo Airline on 8th of July from Kolkata to Delhi at 5.55.I reached the airport at 5.20 because of huge traffic jam, but the executive didn't supported at all and the lady who is handling customer grievances was misbehaved with me not taken any action on my situation and not even the airline has refunded my ticket fare saying that the you paid is lowest ticket fare which is not refundable and not even adjusted my same ticket with other ticket. I had to book fresh ticket of Air India. I am extremely disappointed with Indigo service.My 1st experience with Indigo was not at all appreciable.

Dear Sir, I have booked 1 ticket for my wife Mrs Chaya Goel through Make my trip.Com from Chandigarh to Mumbai on flight no 6E-483 of INDIGO Airlines under PNR No-RBGEWD for tavel date 19/06/2015, But due to flight delay of more than 2 hours at the fault of Indigo Airlines I got this ticket cancelled But INDIGO Airlines did not refund my full fare. Pl look into the matter & get the full fare refunded by INDIGIO AIRLINES. Thanks. Parveen Goel [protected] 544-B., C.Bazar AMBALA CANTT-133001 HR

This Complain for Airline Indigo Arbitrary HIGH Cancellation charge on 8th July 2015. I booked ticket with reference XF4TFH, for me, my wife and 3 year daughter for 11 July 2015 from Hyderabad to Kolkata. Today i.e on 8th July I cancelled it well before 48 hours & apart from high cancellation charge 2000 per passenger ( no airline has this much charge ), they further charge 200 each for cancellation processing fees i.e. total 600 more and then further charge 450 rs for refund charge ( this is again ridiculous ) as people do cancellation for refund only. Also taxes on that. So, total 7050 ruppes they charge for just 3 tickets cancellation well before 48 hours. I request to concerned authority to look into this all Cheating and loot done by Indigo for Cancellation price and making a common man travelling and planning a nightmare. I request, to have some kind of check so no other common man get looted by this. Airfare Charges 0 .00 Refund Processing Fee (RPF) INR 200 .00 Refund Processing Fee (RPF) INR 200 .00 Refund Processing Fee (RPF) INR 200 .00 INR 2, 000 .00 INR 2, 000 .00 INR 2, 000 .00 Convenience Fee (CCF) INR 450 .00 Total Fare 7050 INR

Hi, I booked return flight tickets from Delhi to Bangalore for the travel date of 16th March. The tickets were booked against Airline PNR G4R8GS on the name of my mother - Gita Prasad. I paid Rs 11, 682 towards the tickets. This ticket was refundable. Pls see attached the E ticket. On March 15th, I approached the airline to change the date of the flight. Asked them to change it from 16th March to 18th March. As per the policy (mentioned on the E ticket), a date change would have costed me Rs 3000 + Rs 250 (for make my trip). However, the airline charged me full fare as on that date. The fresh flight tickets costed me Rs 18, 421. I was made to pay INR 6939 ...the complete difference in flight tickets + some fee. I am raising this as a complaint ...asking for explanation as to why your airline has charged me full fare for a refundable ticket. This is unethical. I demand a credit of excess amount taken from me. Nupur ([protected])

Dear Sir, We have made the payment of Rs. 21630.00 against indigo TXN ID No. 5e5d9545f5e46d2c3e9ab22649ca for purchase of return ticket from kolkata to jaipur on.30.06.2015 but in spite of payment we have not received the ticket. on complain for the same we have been assured to get back the money with 7 days against your booking reference No. PY3FMG and K9E2QW. 7 days has already passed but still we have not received the payment. Kindly arrange to look into the matter and arrange to refund the payment for any further delay regards, Sailesh Khandelwal M - [protected]

Sir, I tried to book a ticket online. I had completed all the formalities. But at the time of payment some error comes and payment is deduct from my sbi account no [protected] on 03 Jul 15.reference no of Indigo is C3f6f8cd347b[protected] my bank transaction reference is IG0AGZEHC2. Plz solve the problem refund my payment to my account.

Hello, I am Sunil from Fujairah, UAE.My Booking Reference is B7K5PZ.I wanted to reschedule my flight.For that I called the your people in Dubai.Then they told me to talk to Fujairah person.When I called at 11.43 AM.And the person from other side said me that the authorised person will come at 12.And asked me to call at that time.Then I called at 12.14.He asked me to call me after 20 min. as he will open his laptop.When I called at 12.38 he is saying that he cannot say and need to get the information from head office.And did not give the time frame for giving the information and asked me to come to office rather giving the information over phone in a unprofessional way. Please let me know to whom I need to contact for the proper information. This is unacceptable for me getting these type of behaviour . I can be reached at +[protected]

FEEDBACK I have always chose to fly with indigo. But this was my worst experience ever. Th staff is incompetent and unhelpful. If this means business only, I would prefer choosing another flight. According to the consumer rights I am going to put up a complain. And just to inform, be prepared to receive continuous calls till I am satisfied. Kindly kick out overfilled-with-attitude staffs from Bengaluru airport.

this is with reference to my return journey from delhi to nagpur morning 05.45 am flight on 30.06.2015. that day i was not well. after security check and after around 15 minutes of bus drive, i came near the flight. till that time my condition worsended. i told the person collecting ticket near stairs to arrage for a wheel chair immediately. he flatly refused that wheel chair can be brought at this place. he told me that ""you should ask for wheelchair at the starting point only". my fife had also requested but in vain. i thought to return back by returning bus. but i tried with my best and crossed the ladder and entered the plane in more than 10 minutes. is this type of service u r providing then i will certainly thing 100 times before booking ur flight. one more thing, that day scanning of luggage were not done of any baggage and it was told to go directly to ticket counter. is this not a major security lapse?

while booking ticket from Guwahati to mumbai my payment is transfer, debited from my hdfc account but ticket is not genetated. i call to help line they suggest me to book it again . previous ticket refund is credited to your account with in 3 days. but still not recieved. My payment reference no.is - bf2cd5a6763c[protected]. date - 29/6/15 / flight 6E-433 Name- Nitin p salvi Nilesh desai

Dear sir's,
I am a frequent flyer of your air lines and will keep flying even though you fail to act on my grievances.
Please find attached the pir for 6e - 623 dt[protected] for breakage of checking luggage. I have lost the suitcase, important docs, damaged cloths but your organization failed to act on this. The only response i got is " as this bag is under warrenty, passenger will get it replaced from showroom". How ridiculous this response is from a reputed organization like indigo.
I am also a senior journalist working for a national tv channel. I am surprised and shocked by your procedure of handling damage compensation process.
I want a correct response with a copy of your sop on the customer readdressal.
It is more than 10 days and no response from your end, which is also alarming.

Hope you will act on my complaint and arrange for appropriate compensation.

Thanks,

Pakki kandal rao
[protected]

Sir My Flight from Delhi to Raipur today and i got boarding pass at 6: 30 My flight departure time is 7:30. When we sent on gate for departure at 7:17 the ground staff told that the gate closecd before 20 minute from departure and we are unable to caught the flight. We are only 2 minute late & we suffer a great loss.

I had travelled from Jaipur to Mumbai on 23rd June with my family with Go-indigo Airlines. My Airline PNR Number: F77JKM, Flight: Indigo 6E-695. I gave 3 bags at the Jaipur airport (Indigo) check-in point and when I collected my bags at Mumbai airport (from Indigo Counter No. 4), I couldn’t find my cell phone which was in one of my bags! I was totally convinced that the Indigo guys had stolen my phone. The main problem is I have lost all my personal data because of these rubbish indigo guys... Now they are not admitting that it's their fault. They even asked me why I had put my phone in the bag, and that I should open the pockets. They clearly denied responsibility for bags and the interesting thing is that the customer team was saying that “Check each and every pocket of your bag before to leaving airport”... bla bla... I am totally harassed by Indigo Team and they don't have fair policy and good customer support. I will advise my all friends and relatives not to select indigo as your first option. With this incident, Indigo has shown what a cheap/ Shameful / Disgraceful/Irresponsible/ Fake Security System they have..

Dear Sir, I boarded flight no 6E175 on 28.06.15 from Varanasi to Delhi vide PNR no- B1WY5L. We two passangers had total 48Kg luggage as mentioned in receipt no [protected]. Total Luggage weight permitted is Free Checked In Baggage Allowance=2*15 =30Kg Hand baggage allowance =2*7 =14 Kg ____________ 44 Kg So, I should have been charged for Rs.250*4Kg= Rs.1000 In lieu of Rs 1000 I was charged Rs.4500, I was forced to pay . I paid the amount in hope of your judicious approach towards passangers. My family is regular traveler of INDIGO. I hope, Iwill get refund of Rs.3500 which I deserves. R R Karn PNR NO- B1WY5L

Hi... I travelled Jaipur to Mumbai, dated on 23 June with my family with Go-indigo Airlines. I put my phone in my bag and submitted bag to Indigo checking team Jaipur and when I received my bag from Mumbai airport the phone was not in my bag. They theft my phone. and not admitted and not giving me any computation... They are not accepting that its their fault and not behaving like a professional company... It's very shameful for them. Thank You Goindigo For your / Cheap/ Shameful / Disgraceful/Irresponsible/ Fake/ Security System and Cheap Services! you guys theft my Phone from my checking bag... I will recommend to all my friends and relatives that don't select Goindigo any more... My Contact number: [protected]

A.Misbehaviour by Mr Vikas of Indigo airlines with army officers: 1. With lt Gen SK Patyal on 28 june 2015 while checking in for flight 6E 5th from jammu to delhi.spoke rudely and forced him to shift the que after the passenger had waited for a long time and about to approach the counter for no reasons. 2. Tried to harass Col Ajoy bakshi and Col Bhalla while checking in for flight no 6E 535 on 01-oct-2014 . 3. The written complaints of both the incidents have been submittrd but no response has been received fro the company. Contact Col SD, HQ 16 Corps, c/of 56 APO. pin 908516 Mob [protected]

My daugter Lehar Bagaria age 20 is returning from bangalore to kolkata by today's IndiGo 6E349 flight and the staff on floor named Sneha spoke rudely when my daughter insisted for a window seat. on top of that, while my daughter was boarding the flight, the crew specially asked Lehar for other details and harassed her. she is very disturbed with such a rude and unfirendly harrasement done to her.please help

I booked a ticket from Delhi to Kolkata for 1st July, 2015 ( Ref : X58I6F) on 1st June, 2015 by paying Rs 3297. On 23rd June, I tried to modify that ticket and reschedule to 13th July. The balance payment of Rs 3492 was debited from my account but the ticket was not modified. ( Please refer my transaction through netbanking of Allahabad Bank, Transaction no. 32567). On contacting Indigo customer care executive, I was told that the booking made on 1st June was a promotional offer and therefore it could not be modified. Then after some time I spoke to another customer care executive, who advised me to use debit card instead of netbanking. I tried but failed to modify the ticket. Then, again, I contacted your customer care executive, who said exactly what the first person said ( It could not be modified) and assured me that the amount debited would be refunded back within 3-5 days. So, far the refund has not been effected. Please ensure the refund of Rs 3492, which was debited from my account at the earliest.

I was assigned seat 25C Gate A5 on Indigo 6E 473 Mumbai to Bangalore on 25th June. I got the boarding pass at circa 6 pm for a 8.20 pm flight. At 7.20 pm I checked with Indigo staff who advised me to wait at A5 as printed on the boarding pass. I didnt realize they changed the gate to to A2 and missed the flight. I was ushered to the security for cancelation of my Boarading pass and asked to go to the counter in lobby. On checking there was a light flight 6E 415 at 9.20 pm and seat was allocated. But at a charge of Rs 3200 as reallocation charge. I requested for a waiver or even a lower charge. The lady at counter was extremely rigid. My argument is when flights get inordinately delayed there is no such compensation made to passengers. In earnest I request this charge to be waived off. Best regards Ananthnarayan Balkrishna +91 [protected]