IndiGo Complaints & Reviews

A.Misbehaviour by Mr Vikas of Indigo airlines with army officers: 1. With lt Gen SK Patyal on 28 june 2015 while checking in for flight 6E 5th from jammu to delhi.spoke rudely and forced him to shift the que after the passenger had waited for a long time and about to approach the counter for no reasons. 2. Tried to harass Col Ajoy bakshi and Col Bhalla while checking in for flight no 6E 535 on 01-oct-2014 . 3. The written complaints of both the incidents have been submittrd but no response has been received fro the company. Contact Col SD, HQ 16 Corps, c/of 56 APO. pin 908516 Mob [protected]

My daugter Lehar Bagaria age 20 is returning from bangalore to kolkata by today's IndiGo 6E349 flight and the staff on floor named Sneha spoke rudely when my daughter insisted for a window seat. on top of that, while my daughter was boarding the flight, the crew specially asked Lehar for other details and harassed her. she is very disturbed with such a rude and unfirendly harrasement done to her.please help

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I booked a ticket from Delhi to Kolkata for 1st July, 2015 ( Ref : X58I6F) on 1st June, 2015 by paying Rs 3297. On 23rd June, I tried to modify that ticket and reschedule to 13th July. The balance payment of Rs 3492 was debited from my account but the ticket was not modified. ( Please refer my transaction through netbanking of Allahabad Bank, Transaction no. 32567). On contacting Indigo customer care executive, I was told that the booking made on 1st June was a promotional offer and therefore it could not be modified. Then after some time I spoke to another customer care executive, who advised me to use debit card instead of netbanking. I tried but failed to modify the ticket. Then, again, I contacted your customer care executive, who said exactly what the first person said ( It could not be modified) and assured me that the amount debited would be refunded back within 3-5 days. So, far the refund has not been effected. Please ensure the refund of Rs 3492, which was debited from my account at the earliest.

I was assigned seat 25C Gate A5 on Indigo 6E 473 Mumbai to Bangalore on 25th June. I got the boarding pass at circa 6 pm for a 8.20 pm flight. At 7.20 pm I checked with Indigo staff who advised me to wait at A5 as printed on the boarding pass. I didnt realize they changed the gate to to A2 and missed the flight. I was ushered to the security for cancelation of my Boarading pass and asked to go to the counter in lobby. On checking there was a light flight 6E 415 at 9.20 pm and seat was allocated. But at a charge of Rs 3200 as reallocation charge. I requested for a waiver or even a lower charge. The lady at counter was extremely rigid. My argument is when flights get inordinately delayed there is no such compensation made to passengers. In earnest I request this charge to be waived off. Best regards Ananthnarayan Balkrishna +91 [protected]

This is Dharmesh gala, regular traveller of your airlines. Today I had a flight from Hyderabad at 5.40 am, I reached airport before time but because your staff delayed to issue boarding pass, I reached at checking point 40 minutes prior. The guy at that point named- Mohammad Anisur dint allowed me to go in stating we have to come 45 mins prior. Due to your staffs mistakes I have to miss my flight. Now who is responsible for my loss Below is my trip details: Trip ID: [protected] 26 Jun 15, 05:40 IndiGo, 319 PNR: QG55KR Many times your airlines is delayed and then we have to wait there, can't you people allow people to go in who are missing there flight because of your staffs mistake. Hoping for appropriate response and a refund of this loss because of your staffs mistake. This was my last trip and experience with Indigo and would never suggest this airline to anyone. Dharmesh Gala [protected]@gmail.com [protected]

This is Dharmesh gala, regular traveller of your airlines. Today I had a flight from Hyderabad at 5.40 am, I reached airport before time but because your staff delayed to issue boarding pass, I reached at checking point 40 minutes prior. The guy at that point named- Mohammad Anisur dint allowed me to go in stating we have to come 45 mins prior. Due to your staffs mistakes I have to miss my flight. Now who is responsible for my loss Below is my trip details: Trip ID: [protected] 26 Jun 15, 05:40 IndiGo, 319 PNR: QG55KR Many times your airlines is delayed and then we have to wait there, can't you people allow people to go in who are missing there flight because of your staffs mistake. Hoping for appropriate response and any solution. Dharmesh Gala [protected]@gmail.com

Indigo 6E 364 Economy Coimbatore 22:25 Chennai 23:35 Last Friday(19/6/2015) Night i went to chennai by flight from Coimbatore. Indigo flight 10.25 PM departure from coimbatore but not arrival to coimbatore and also no proper intimation. i ask to concern staffs but they give no proper response. and also flight arrival at After 1.00 AM in this situation i went chennai means how to manage accommodation ? full and fully reponse by indigo. but they no response and guidance. very worst customer satisfaction.

I was travelling along with my friend Karan from Mumbai to Delhi from your airlines details- Indigo 6e-186. It was scheduled to depart at 17.35pm, I reached on time but due to the continuing line when we reached the counter desk they replied that the counter is closed. On several requests they did not allow us to check in. As I have to attend the meeting with a lawyer namely Mr.prashant Yadav in Gurgaon I went to the main indigo counter and requested the authorised person to take me in, but all in vain. Then I asked for the next flight details and the fair difference, then I even paid the penalty along with the fair difference and got my ticked rescheduled from your airlines via flight no- 6e-138 which was scheduled to depart at 18.40 pm and I further rescheduled my meeting. Later, after getting the boarding passes when we. Went to the boarding gate on the given time. The lady incharge I.e Ms. Shrada who represented herself to be the supervisor of the airlines and when there was no announcement or call to board the flight till 18.40pm I again went to the counter to ask about the status of the flight she replied the flight is on its way and will take an hour and you have to wait . They nor gave me a satisfactory reply nor any solution . To all this mess created by your staff and lack of services I again had to cancel my meeting. It is already 19.31 and the flight has not departed. I could have boarded some other flight. This mess has caused me a loss of 7964/- rs as penalty and and further my meeting got cancelled twice. my purpose of boarding the flight has already been done away and have suffered huge loss for the meeting. Kindly revert with a satisfactory reply Yours faithfully Rahul Dagar (Advocate)

This complaint is regarding the security staff ( Mr Shivaji & Mr Koshik) of Indigo airlines.I was travelling from Delhi to Bangkok on 06th June 2015 and there was a stoppage at Kolkata (having flight number 6E 273) and unfortunately i forgot my mobile in the flight which was going to Agartala. I immediately reported to the airport authorities and they informed me that they have found the mobile and will be handed over to me on return journey. On 12th June 2015 when i reached the Airport after long harassment Mr Koshik ( Senior Security Officer) told me that the staff member (who holds the lost/found goods) is not on the duty and taken the key of the locker with him, when he will come the mobile phone will be delivered to the Chandigarh/Delhi airport.I have made 100 phone calls to get my mobile back but it has not been delivered yet. Yesterday Mr Shivaji promised me to confirm the details of delivery but when no confirmation received then i called at [protected] and somebody told me that he is on leave every time i call at this number i receive answer " we will call you back", "Please call after 3 PM", "We will delivery mobile and give you details call tomorrow morning after 10 AM". I am continuously chasing for my mobile. Though it is not expensive mobile but it shows the cheap nature of the Kolkata security staff. I have all the recording of the persons i talked and i will now lodge a police complaint against the persons involved.

I had very bad experience with indigo at srinagar as due to airindia flight tyre burst our flight was cancelled suddenly at 14:00 hrs (BOOKING REFERENCE - Z6YC3C) from srinagar to vadodara via delhi. But at that time they told me that accommodation will be provided by them and if accommodation is not provided you have to submit bill on next day and we will reimburse you. But on same day after i called them, they arranged my flight from srinagar to vadodara on 16th june and when i asked from bill reimbursement of one night stay they rudely told such facility is not available with them.Also all hotel prices got doubled due to large rush of passengers, other companies flights were also cancelled but all passengers were provided with good accommodation with transport including airindia. i think now airindia quality is much more improving and private players are interested in only making money with no moral ethics. http://getpacking.goindigo.in/indigo.client/FAQ.html AND THIS IS WRITTER ON YOUR WEBSITE FOR CANCELLATION POLICY - PLEASE REMOVE THIS AND DON'T CHEAT US Please check this matter vaibhav gupta [protected]

Dear Sir, Pl go through my Booking referance No. M5ZYVV for your Flight No. 6E 205 ( destination to Kolkata ), which was left me in Delhi Airport at 9.55 AM on 29th April 2015, without calling my name even after I was having the Boarding Pass of the same Flight. This cost me, without any mistakes of mine by your esteem organisation for Rs. 5, 406/- towards charges for rebooking the ticket for the Flight No. 6E 201 ( at 11.55 A M ) for same Journey, I earnestly request you to refund the same immediately. Hopping a nice co-operation from you to resolve this issue . Thank & Regards Durga Narayan Pradhan Mobile No[protected] e-mail id : [protected]@sbt.co.in / durganarayan.[protected]@sbt.co.in 44, Park Street, Kolkata - 700 016

Dear Sir, I undersigned have been enjoying your esteem flight service for my official visit to Thuruvananthapuram, Cochin, Hyderabad, Delhi, Kolkata, since 2007 and also i am quite delightful your nice/co-operative services. But it was very shock and annoyed me, when your Flight bearing No. 6E 205 ( Way to Kolkata ) left/miss me in DELHI Air Port at 9.55 AM on 29th April 2015, even after I am having the Boarding Pass of the Same Flight and waiting/Sitting in front of the Gate No 18 ( Ground Floor ) . None of yours Staff members was call me or my name before closure your Boarding. After this missed, your Staff Members at gate are guide me to reschedule your same ticket by paying some extra charges for the Flight at 11.55 A M ( for Flight No. 6E-201 ) for the destination to Kolkata. I am very sorry and quite disappointing of your services render to me on that day ( 29th April 2015 ), which was give me a big lesson and a hefty cost of Rs. 5, 406/- even though without any mistakes from my side. In this circumstances, I earnestly request you to refund the amount of Rs. 5, 406/- which was charged to me for re booking the ticket for same Journey, immediately. In this connection, I am furnish herewith all the details for your ready referance and quick action. Booking Referance No - M5ZYVV Name : Durga Narayan Pradhan Mobole No[protected] e-mail ID - durganarayan.[protected]@sbt.co.in / [protected]@sbt.co.in Thanks & expecting your nice Co-operation to resolve this issue at the earliest. Thank & Regards Name : Durga Narayan Pradhan Mobole No[protected] e-mail ID - durganarayan.[protected]@sbt.co.in / [protected]@sbt.co.in .

iT IS OBSERVED THAT THE AIRLINE (goindigo) HAS BEEN ALLOTTING SEAT WHICH IS ALWAYS A MIDDLE SEAT IRRESPECTIVE OF SEQUENCE NUMBER AT ITE OWN AND ISSUING BOARDING PASS WITHOUT MY CONSENT AND WHENEVER REQUESTED AT AIRPORT THE GROUND STAFF NEVER COOPERATE RATHER ASK MONEY FOR ANY KIND OF CHANGE, TODAY IT IS FIFTH TIME YOU HAVE ISSUED A SEAT NO 14E AGAINST SEQUENCE NO 13 I KNOW AT AIRPORT I WILL BE ASKED COUGH UP MONEY FOR A CHANGE. PLS NOTE YOU CAN NOT ISSUE BOARDING WITHOUT MY CONSENT ELSE I SHALL NEVER FLY WITH YOUR AIRLINE LET ME QUIT ONCE FOR ALL. YOU PEOPLE ARE BASICALLY THIEF AND CHEAT. S K GUPTA

I booked following ticket to fly to mumbai for treatment of my mother to mumbai. Date Time From To Flight No. Terminal Airline PNR No 12JUN 06:00 KOLKATA MUMBAI 6E318 INDIGO K7D2GM It cost Rs-15117/- I missed that flight as I had not given any booking pass as I reported 30 mins not 45 mins prior departure. That day following events taken place which are as follows Scene 1:At 0515 hrs:I rushed to the counter for boarding pass and informed them that I had 3 baggages and three hand baggages..Madam who was at that ticket counter asked my to screened my bags first which I forgotten, but she never told me that I would have missed boarding pass if not done immediatley or she could have given me boarding pass. At 0525 hrs:When I went to get boarding pass after screening my all heavy baggages, that madam at counter denied me pass as it already crossed 45 mins stipulated time.I requested her to issue me because I had with me my sick mother who even could not walk properly due to weakness. So I missed my flight in this way, and like me 2 more family also missed due to so called rule. My complain to this airlines that from humanities point of view why they had not seen case or why they are not softening this rule in case flight time is so early like 0600 hrs. 2ndly why staff at ticket counter are working like a machine for the company and do not have any co-operating nature. 3rdly in another counter when I enquired about the current ticket price in that plane, one staff infd me that it would cost Rs-44000/- for three person in another plan of indigo!!!How it is possible... I lost Rs-15000/- that I will not return back.but friend please do not travel in indigo in early morning at least...you can have the same fate like me...

I had booked the tickets on 16.4.2015 for mumbai to delhi and back. My PNR No is SCQUSN AND FLIGHT NO 6E-178.Due to some unavoidable reasons i cancelled the tickets on 17.5.2015.I got refund of only 1792.it was credited in my account.Next day i enquired with the toll free no[protected] about the issue they said that i had booked as no refund ticket. Just tell me will somebody will opt for such an option.then i had asked for the breakup of thew recovery but they have not provided.Total paid fare was 6036, refunded by indigo airlines only 1792/- even though i had cancelled the tickets much in advance i.e my onward journey is 1.7.2015 and return jouney is 4.7.2015. The actual cancellation charges are 750 wereas the company has deducted morew than 4000/-. In view of the above facts please refund the balance amount. I had complaint on 15.5.2015 also. It is once requested that the balance amount may please be refunded.

Sir, I have booked flight ticket from Ahmedabad to Mumbai for one person and payment made through my net banking account with SBBJ on 12.06.2015 with transaction id DSBJ[protected]IG0AECLXV7 TRANSFER TO [protected] INTERNET BANKING TRANS. But, I have neither got my ticket booked nor got my money back in my account till 18.06.2015. I want to know how long I have to wait for my money to be credited back in my account.

Passenger name: Manish Agarwal. PNR K5ZVPF, DOJ: 9 June 15, Origin: Bangalore Dest: Bhubaneshwar. I was carrying a gold chain in my check in baggage which was stolen by cutting my check in baggage by IndiGo luggage handlers. We have gone ahead and complaint against the airline to their customer care and also to Airport Inspector. Airline have not given any solution. Also seeing the CCTV footage, there is no tapes for the Check In Baggage area where the luggage goes and we suspect strongly that theft happened there.

I have book ticket from Jaipur to Srinagar on 27 July 15 at 15june 11:43 sum of Rs= 2203/=but my payment is done and I have not any electronic mail not any mob no message plz refund my payment is same account NAME.JAVID .KHANDAY Email address .[protected]@gmail.com Mob no. [protected] DT of journey. 27 July 2015 Booking date.15 Jun 2015 Booking time: 11:43 Reference no. DSBI[protected]IGOAENWCLO

This is to highlight that I was travelling from Chandigarh to Mumbai from Indigo flight and had a pathetic experience. There was no final boarding call made and no effort was made to locate the people even they had already done the boarding and had also taken the boarding pass. It was no where mentioned that it would operate as Mumbai and Chennai flight on the ticket. This lead to mussing a flight. The Airport is not that big that the person cannot be located, moreover when the flight took off the Indigo staff put in the efforts to locate the passenger. The ground staff was very rude. They were not readyto listen. It caused monetory loss as the passenger had to take another flight paying for the ticket really pathetic service. Booking ref: S5EQ2S Flight: 6E483