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IndiGo Complaints & Reviews

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Updated: Dec 5, 2025
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M
mondalr
from Mumbai, Maharashtra
Jun 18, 2015
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Address: Mumbai City, Maharashtra

I booked following ticket to fly to mumbai for treatment of my mother to mumbai. Date Time From To Flight No. Terminal Airline PNR No 12JUN 06:00 KOLKATA MUMBAI 6E318 INDIGO K7D2GM It cost Rs-15117/- I missed that flight as I had not given any booking pass as I reported 30 mins not 45 mins prior departure. That day following events taken place which are as follows Scene 1:At 0515 hrs:I rushed to the counter for boarding pass and informed them that I had 3 baggages and three hand baggages..Madam who was at that ticket counter asked my to screened my bags first which I forgotten, but she never told me that I would have missed boarding pass if not done immediatley or she could have given me boarding pass. At 0525 hrs:When I went to get boarding pass after screening my all heavy baggages, that madam at counter denied me pass as it already crossed 45 mins stipulated time.I requested her to issue me because I had with me my sick mother who even could not walk properly due to weakness. So I missed my flight in this way, and like me 2 more family also missed due to so called rule. My complain to this airlines that from humanities point of view why they had not seen case or why they are not softening this rule in case flight time is so early like 0600 hrs. 2ndly why staff at ticket counter are working like a machine for the company and do not have any co-operating nature. 3rdly in another counter when I enquired about the current ticket price in that plane, one staff infd me that it would cost Rs-44000/- for three person in another plan of indigo!!!How it is possible... I lost Rs-15000/- that I will not return back.but friend please do not travel in indigo in early morning at least...you can have the same fate like me...
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    kiranlehar
    from Delhi, Delhi
    Jun 18, 2015
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    I had booked the tickets on 16.4.2015 for mumbai to delhi and back. My PNR No is SCQUSN AND FLIGHT NO 6E-178.Due to some unavoidable reasons i cancelled the tickets on 17.5.2015.I got refund of only 1792.it was credited in my account.Next day i enquired with the toll free no[protected] about the issue they said that i had booked as no refund ticket. Just tell me will somebody will opt for such an option.then i had asked for the breakup of thew recovery but they have not provided.Total paid fare was 6036, refunded by indigo airlines only 1792/- even though i had cancelled the tickets much in advance i.e my onward journey is 1.7.2015 and return jouney is 4.7.2015. The actual cancellation charges are 750 wereas the company has deducted morew than 4000/-. In view of the above facts please refund the balance amount. I had complaint on 15.5.2015 also. It is once requested that the balance amount may please be refunded.
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      A
      asmongia
      from Gurgaon, Haryana
      Jun 18, 2015
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      Address: Jaipur, Rajasthan

      Sir, I have booked flight ticket from Ahmedabad to Mumbai for one person and payment made through my net banking account with SBBJ on 12.06.2015 with transaction id DSBJ[protected]IG0AECLXV7 TRANSFER TO [protected] INTERNET BANKING TRANS. But, I have neither got my ticket booked nor got my money back in my account till 18.06.2015. I want to know how long I have to wait for my money to be credited back in my account.
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        M
        man_ish
        from Bengaluru, Karnataka
        Jun 17, 2015
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        Address: Bangalore, Karnataka

        Passenger name: Manish Agarwal. PNR K5ZVPF, DOJ: 9 June 15, Origin: Bangalore Dest: Bhubaneshwar. I was carrying a gold chain in my check in baggage which was stolen by cutting my check in baggage by IndiGo luggage handlers. We have gone ahead and complaint against the airline to their customer care and also to Airport Inspector. Airline have not given any solution. Also seeing the CCTV footage, there is no tapes for the Check In Baggage area where the luggage goes and we suspect strongly that theft happened there.
        +1 photos
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          javid khanday
          from Mumbai, Maharashtra
          Jun 17, 2015
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          I have book ticket from Jaipur to Srinagar on 27 July 15 at 15june 11:43 sum of Rs= 2203/=but my payment is done and I have not any electronic mail not any mob no message plz refund my payment is same account NAME.JAVID .KHANDAY Email address .[protected]@gmail.com Mob no. [protected] DT of journey. 27 July 2015 Booking date.15 Jun 2015 Booking time: 11:43 Reference no. DSBI[protected]IGOAENWCLO
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            S
            Shuchi01
            from Mumbai, Maharashtra
            Jun 17, 2015
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            Address: Chandigarh, Punjab

            This is to highlight that I was travelling from Chandigarh to Mumbai from Indigo flight and had a pathetic experience. There was no final boarding call made and no effort was made to locate the people even they had already done the boarding and had also taken the boarding pass. It was no where mentioned that it would operate as Mumbai and Chennai flight on the ticket. This lead to mussing a flight. The Airport is not that big that the person cannot be located, moreover when the flight took off the Indigo staff put in the efforts to locate the passenger. The ground staff was very rude. They were not readyto listen. It caused monetory loss as the passenger had to take another flight paying for the ticket really pathetic service. Booking ref: S5EQ2S Flight: 6E483
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              N
              NiveditaSharma
              from Mumbai, Maharashtra
              Jun 17, 2015
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              Address: New Delhi, Delhi

              Flight Details --- 17th June, Flight No.6E 494 - Delhi to Ranchi, Morning 6:45 AM flight. This is to inform you about the inconvenience caused by negligence and ignorance done by your staff and named it as passengers fault at departing airport, Delhi ( as late c/in). I checked in the airpot 1hr.prior to the departure time & got my boarding pass by 6:10 with baggage drop.On security check-in line, it took 20 mints & when announced by staff for ranchi flight i requested passangers to let me do the security check in first.I took the shuttle with all the passangers & board the flight.But when i reached Ranchi airpot & i did not find my luggage on belt then asked the indigo office team on Ranchi Airpot for the same. The staff at the arriving airport, ranchi extended a limited help and enquired about the lost baggage, as told it was not even loaded on aircraft from departing airport. & also told that passanger did late check-in.I did my checkin on time 7 i was not informed by any of your team that i did it & will not receive my luggae at Ranchi airpot. This is all pathetic & irresponsible behaviour & service of you team. This is highly humiliating and insulting for me to attend a professional conference in casual clothes just because of the negligence and poor handling of baggage by your airport team at departing airport This is how an airline claimed to be passenger friendly and Good to be on TIME punch lines functions like this and tries to escape from the situation by charging the customers for their own faults. As a serious concern if this kind of service level persist in future Indigo will be lost same as KF airlines. It was really a embarrasing day for me to attend a professional conference of 30 people in casuals. This all has got happened just because of your pathetic services.I would never ever avail your services & also will never recommed anyone to avail your services. Now, i would request you to send my luggage in evening flight as discussed at arriving airpot & drop the same at my place. Regards Nivedita Sharma
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                S
                sajeedacl
                from Delhi, Delhi
                Jun 17, 2015
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                I am travelled in Indigo Airline 6E 176 on 16th June 2015 from Trivandrum to Delhi . My Pnr number was B377SY. after arrival at Delhi i have collected my Check in baggage from belt no 4 of arrival hall. from my baggage two dry food packets are looted some body. This packets contain home made AVAL (South indian food item prepared with rice). Food is packed in two polythene packets and this two packets are kept in anothe polythene cover. This cover is kept in my cabin baggage. But somebody opened it and take this food packets. My PNR no is B377SY Baggage no SE [protected] Please take further actions Sajeed Khaleedu contact no [protected] / [protected] [protected]@gmail.com My boarding card copy is attached
                +2 photos
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                  Dr naik
                  from Jangaon, Telangana
                  Jun 13, 2015
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                  Address: Hyderabad, Andhra Pradesh

                  We have booked 4 tickets from Hyderabad to Ahmedabad on flight no. 372 with PNR L5C9SF Which was scheduled for departure at 6:05am. It was raining heavily and long queue at all the counters. Though we reached the counter by 5:15 we were denied check in and no consideration even after repeated requests. I have to reschedule my flight again via Bombay which incurred extra 25000 rs and loss of valuable time which made us very upset causing mental agony. As a routine traveller we adjust with your flight delays and other inconveniences but you did not even consider natural hurdles like rain etc and creating unnecesaary anxiety to travellers In such events No amount of Monetary compensation can passing the agonized passengers I suggest you to discuss about such events in your day to day meetings and train your staff to develop humanitarian view putting yourself in such situations
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                    S
                    suna@@
                    from Jaipur, Rajasthan
                    Jun 13, 2015
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                    Address: New Delhi, Delhi

                    I travelled by Indigo flight number 6 E 688 delhi to Jaipur on 13 June 2015 . while check in n luggage submission my bag was completely perfect. While collecting it during check out I noticed It was torn there was a hole in one side. I told the Available Staff at Jaipur airport regarding this to which I got the reply that next time if you travel this will not happen n they can't do anything. I am seriously disappointed n would never suggest someone to travel in indigo flights. I will share my bad experience with my colleagues n friends.
                    +1 photos
                    I travelled by Indigo flight number 6 E 688 delhi to Jaipur on 13 June 2015 . while check in n luggage submission my bag was completely perfect. While collecting it during check out I noticed It was torn there was a hole in one side. I told the Available Staff at Jaipur airport regarding this to which I got the reply that next time if you travel this will not happen n they can't do anything. I am seriously disappointed n would never suggest someone to travel in indigo flights. I will share my bad experience with my colleagues n friends.

                    luggage bag damage - Comment #2174910 - Image #0
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                      Suman Biswal
                      from Kolkata, West Bengal
                      Jun 13, 2015
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                      Address: Khordha, Odisha

                      counter for my payment around 7.30pm. a indigo lady staff named Anisha was there. she was busy with her mobile nd having cheat chat with other staff in between.. when I repeatedly requested her for my payment... she got so annoyed that she shouted me to stay there and left the counter.. after few minutes she came back and again got busy with her Mobile. again I tried to draw her attention for my payment.. thn with a rough voice she argued with me. eve she was not willing to give my money receipt or ticket.. she was such a unprofessional staff with a arrogant behaviour that it can't be expressed with writing.. so its my humble request that management should go through this matter.. thank you
                      my pnr no is H7QIFZ .due to my personal problem i reshedule my ticket by telephonic and i went to the ticket coubter of Bhubaneswar airport for my payment around 7.30pm. a indigo lady staff named Anisha was there. she was busy with her mobile nd having cheat chat with other staff in between.. when I repeatedly requested her for my payment... she got so annoyed that she shouted me to stay there and left the counter.. after few minutes she came back and again got busy with her Mobile. again I tried to draw her attention for my payment.. thn with a rough voice she argued with me. eve she was not willing to give my money receipt or ticket.. she was such a unprofessional staff with a arrogant behaviour that it can't be expressed with writing.. so its my humble request that management should go through this matter.. thank you
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                        A
                        amit0107
                        from Mumbai, Maharashtra
                        Jun 13, 2015
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                        Address: Gurgaon, Haryana

                        My flight 6E175 from varanasi to mumbai via delhi on dated 13 june 2015. It departs from varanasi 1 hr delayed. After reaching to delhi still its not prepared to take off from delhi to mumbai.Already its delayed by 4 hrs till now. Further also there is no positive sign. My infant child and another child of 7 yrs both are facing problems due to hunger and thirst. From airline side not satisfactory behaviour. Please do the needful.
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                          R
                          rajal12
                          from New Delhi, Delhi
                          Jun 13, 2015
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi

                          Dear Sir/Medam I HAVE BOOKED A TICKET IN THE NAME OF MR PANKAJ DIXIT AND MR MOHIT CHAUHAN WITH BOOKING ID NF[protected]. FROM AGARTALA TO GUWAHATI DT 11/06/2015 THEN I HAVE CANCELLED TICKET OF ONLY MR PANKAJ DIXT AND MOHIT CHOUHAN WAS SUPPOSED TO CHECK IN. BUT. AIRLINE SAID THAT TICKET OF MOHIT CHAUHAN WAS ALSO CANCELLED AND THEY DIDNT ALLOWED MOHIT FOR CHECK IN. MOHIT HAVE TO ATTEND AN EDUCATION FAIR IN GUWAHATI AND THEY DIDNT ALLOWED HIM FOR CHECK IN. THIS IS MISTAKE DONE BY YOUR AIRLINES BECAUSE AS PER MAKE MY TRIP RECORD TICKET WAS PATIALLY CANCELLED ONLY FOR PANKAJ DIXIT. PLEASE HELP ME TO GET MY MONEY BACK PLEASE ATTACHED FILE OF TICKETS AND CANCELLATION DONE ON MY PART. Thanks & Regards
                          Aug 9, 2021
                          Complaint marked as Resolved 
                          Jun 13, 2015
                          Updated by rajal12
                          ETicket
                          MakeMyTrip Booking ID NF[protected]
                          Booking Date Fri,
                          22 May 2015
                          Itinerary and Reservation Details
                          Indigo
                          6E458
                          Departure
                          Agartala (IXA)
                          TerminalIXA
                          Thu, 11 Jun 2015 15:25 hrs
                          Arrival
                          Guwahati (GAU)
                          Thu, 11 Jun 2015 16:05 hrs
                          NonStop
                          Flight
                          Duration:0hr 40m
                          Refundable Fare
                          Passenger Name Type Airline PNR ETicket
                          Number
                          Mohit Chauhan Adult T7YNPP T7YNPP
                          Pankaj Dixit Adult T7YNPP T7YNPP
                          Important Information
                          A printed copy of this eticket
                          or eticket
                          display on laptop, tablet or phone must be presented at the time of check in.
                          Checkin
                          starts 2 hours before scheduled departure, and closes60 minutes prior to the departure time. We
                          recommend you report at the checkin
                          counter at least 2 hours prior to departure time.
                          It is mandatory to carry Government recognised photo identification (ID) along with your ETicket.
                          This can include: Driving License, Passport, PAN Card, Voter ID Card or any other ID issued by the Government of
                          India. For infant passengers, it is mandatory to carry the Date of Birth certificate.
                          Get Flight Status on SMS by giving a missed call to[protected]
                          or SMS(Normal SMS Charges Apply)
                          @bookingsto[protected]from the mobile number used for your booking
                          Cancellation & Date Change Rules
                          Q. How can I cancel my booking?
                          A. You can cancel your booking by logging on to theCustomer Supportsection of our website. If you are cancelling or
                          rescheduling your flight within 3 hours of its departure time, kindly contact the airline directly. Please note that the booking can
                          only be cancelled till 2 hoursbefore the departure of the flight. Customers who (have not cancelled their bookings) and fail to
                          report in time shall be deemed as No Show by the airline.
                          *Please submit your request under special claims for NonOperational
                          Flights, Flights delayed beyond a specified time,
                          Unutilized No Show tickets, and tickets directly cancelled with the airline, by logging on to theCustomer Supportsection of our
                          website.
                          Q. How do I make date change in my booking?
                          If you want to make any amendments to your itinerary, please logon to our customer support section. Please note that the
                          airline rescheduling/cancellation fee, fare difference (if any) and a MakeMyTrip Service Fee is applicable for making changes
                          to the itinerary.
                          Q. What are the charges to cancel my booking?
                          Airline Type Sector
                          Cancellation Fee
                          Airline + MakeMyTrip
                          Date Change Fee
                          Airline + MakeMyTrip
                          Indigo Adult AgartalaGuwahati
                          Indigo now charges a penalty on the basis
                          of time remaining before the departure of
                          your flight. Please click here to know more.
                          Indigo now charges a
                          penalty on the basis
                          of time remaining
                          before the departure
                          of your flight. Please
                          click here to know
                          more.
                          *Cancel your ticket online (Customer Support ) and avail discount of Rs.150/(
                          per sector) on MakeMyTrip Service Fee
                          (Rs.400/per
                          sector).
                          ** MakeMyTrip Date Change Service Fee of Rs. 250 per passenger.
                          The abovecancellation anddate change fees are applicable before departure and are per sector, per passenger. Ifmaking an
                          amendment to your booking, then along with the airline and MakeMyTrip.com fees, you will also be required topay a
                          difference in fare, if applicable. Please note that multiple flight sectors booked on one PNR can only be cancelled together.
                          Q. When will I get my refund after cancelling my booking?
                          A. The refund will be initiated within 3 working days for online cancellations and 5 working days for cancellations done on the
                          phone. It may take an additional 714
                          working days for the refund to reflect in your account, depending on your bank. You can
                          track the status of your refund by logging on theCustomer Support section of our website.
                          Q. Can I change the name of the passenger travelling?
                          A. Your booking is non transferable and the name of a passenger cannot be changed. If you would like to change the name
                          of a passenger, you will need to cancel the original booking and make a new booking for the desired passenger.
                          Any refund claims arising due to cancellation or delay of flight by the Airline shall be subject to MakeMyTrip receiving the
                          refund amount from the Airline. In the event Airline does not refund the amount to MakeMyTrip, MakeMyTrip
                          Dear Rajal12

                          We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

                          We are getting the case facts checked and will connect with an update shortly.

                          Assuring you best of our services.

                          Team-MakeMyTrip Care
                          Dear Rajal12

                          Greetings of the day,

                          This is to inform you that we have initiated full refund of Inr 2273.00 on 28-Jun-15 with refund reference number # 10434218 for booking wrongly cancelled for Mr. Mohit Chauhan. The same should reflect in your bank account as per your bank processing cycle.

                          Assuring you best of our services.

                          Team-MakeMyTrip Care
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                            GOPAL KRISHNA DASH
                            from Jaipur, Rajasthan
                            Jun 12, 2015
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                            Address: Varanasi, Uttar Pradesh

                            DEAR SIR/MADAM, I HAVE TAKEN TICKETS OF YOUR INDIGO AIRLINES FOR MY TRAVEL ON DATED 12TH APRIL 2015 FROM BHUBNESHWAR TO VARANASI. THERE WERE TWO TICKETS, ONE WAS FROM BHUBNESHWAR TO DELHI AND THE OTHER ONE WAS FROM VARANASI TO DELHI. THE FLIGHT DETAILS ARE AS UNDER. DATE FROM TO FLIGHT NO PNR 1.12/4 BHUBNESHWAR DELHI 6E-256 LG2FKB 2. 12/4 DELHI VARANASI 6E-118 HC475K I HAVE TAKEN MY TICKETS CONSIDERING THE FACT THAT YOU ARE KNOWN FOR NOT DELAYING YOUR FLIGHTS. THERE WAS A SUFFICIENT TIME GAP BETWEEN TWO FLIGHTS AND I WAS CONFIDENT OF CATCHING MY FLIGHT DELHI TO VARANASI, BECAUSE OF DELAYING BHUBNESHWAR DELHI FLIGHT 6E-256, I WAS FORCED TO CANCEL THE MY TICKET OF DELHI VARANASI WITH CANCELLATION CHARGE OF RS2250-.I TOOK ANOTHER TICKET FOR MY ONWARD JOURNEY BY PAYING RS10, 430.24, BY FLIGHT NO 6E-176 DATED12TH APRIL PNR BEIGQE TOTAL ADDITIONAL BURDEN WAS ( RS, 10430.24, NEW RATE+ RS, 2250, CANCELLATION CHARGE- RS, 6001.00, OLD RATE = RS, 6679.24 JUST BECAUSE DELAYING YOUR FLIGHT. THEREFORE YOU ARE REQUESTED TO KINDLY REFUND MONEY REFUND MONEY RS 6679.24 IMMEDIATELY. IF YOU WILL NOT REFUND MONEY I WILL TAKE A LEGAL STAND AGAINST YOUR AIRLINES BECAUSE UNEXPECTABLE EXPENDITURE WAS MADE BY ME. GOPAL KRISHNA DASH DY GENERAL MANAGER STATE BANK OF INDIA ADMINISTRATIVE OFFICE VARANASI MOBILE [protected] MAIL ID- dgmvns.[protected]@sbi.co.in DATE 12.05.2015
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                              mhnzaziz
                              Jun 12, 2015
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                              Dear authority on 12th june 2015, i was supposed to board flight from Dubai to Mumbai which was scheduled at 11.25 am. I reached airport around 10.30 am, when i reached check-in counter one of your staff member was closing off. I requested her to check in but she refused saying that you are 5 minutes late. I apologised on being late then to also she just walked off. Then i roamed everywhere in Dubai airport if somebody can help me out to board the plane but nothing worked out. Eventually i wasn't able to board my flight. At last i called the customer and asked for my refund as its a refundable ticket But still nothing has been sorted out. Mohammed Hussain Ticket no. DEH83R
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                                A
                                ANOOPKR
                                from Kolkata, West Bengal
                                Jun 12, 2015
                                Resolved
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                                Resolved

                                Address: New Delhi, Delhi

                                hello
                                I am Dr Anoop Kunnummel Rajendran.I have experienced rude and insulting behaviour of indigo ground staff at IGI airport new delhi`terminal 1D
                                The name of lady at ticketing counter is kuljeet.she was very rude towards me.I was in th queue at 2pm on 6/06/2015 for my flight at 4pm.My flight number is 6E 259 and PNR-D4TTGS delhi to bhubaneswar
                                She asked me to go away when i asked for boarding pass.I asked her why she was talking to me that way.Then she said she has the right to talk whatever way she wished.Then she frowned at me and told me to leave immediately and went away from counter.I felt insulted and humiliated.I dont know who trained ms Kuljeet at Igi airport.Indigo supervisors kindly take action on this matter.
                                I am a regular indigo customer and frequent flier since last 10 years.Such a rude and insulting behaviour is a first time experience.I will reconsider my options o[censored]sing the service of indigo in future.
                                Dr Anoop kunnummel rajendran
                                MD MEDICINE
                                VIMSAR
                                +1 photos
                                Apr 15, 2023
                                Complaint marked as Resolved 
                                kuljeet kaur at igi airport, new delhi trained from imperial institute the matter was not resolved from customer end
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                                  ajaydixi04
                                  from Mumbai, Maharashtra
                                  Jun 12, 2015
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                                  Address: Hyderabad, Andhra Pradesh

                                  I had a ticket booked with Indigo through MakeMyTrip for my family from Indore to Hyderbad for 31-May-2015. I booked another flight for me on the same route on the same date to pick my family. When I called Indigo on 30-May to verify the status, Indigo informed me that my family's ticket ( 3 members) was cancelled. When I asked for the reason they told that they got the instruction from MakeMyTrip to cancel the ticket. Indogo also deducted the cancellation charge on this ticket. I had to book another ticket for my family as my wife had to report to job. I had to pay additional 18000 rs to book the new ticket. I raised a dispute with MakeMytrip and indigo but both parties are not taking the ownership. My wife lost 15 days of salary (she is a teacher and could not join on first day of school 01-Jun) because of this goo[censored]p.
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                                    debacomplain
                                    from Gurgaon, Haryana
                                    Jun 11, 2015
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                                    Address: Mumbai City, Maharashtra

                                    hi, I did my web check in Indigo mobile app booking one is X2LYRB.I was given automatic seat after web check in. I am quite confused when I am given some back aisle seat. When I called Customercare, they told o[censored] want to change ur seat, you need to pay for that. Could you please let me know what type of harassment is this? I am 100% sure there were no option of changing the seat. Please look the issue urgently. Thanks, Deb
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                                      ojasmayur
                                      Jun 10, 2015
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                                      On 13/05/2015 While booking a flight ticket from Chennai to Varanasi, nd my ticket was confirmed, booking ref no. C9FC7D. I made my Payment of Rs.11, 219 through my SBI ATM card. Then i cancel ticket on 17/5/2015. Refund amount after deduction of charges is Rs. 8, 694. But till now I didn't get my money back. I call ur customer care no nd they said ur refund amount will sent u back in ur account on 20/5/2015 but refund amount not back in my account. I check my account but refund not credited in my account till today. I go to my bank but My Bank confirmed that my money has been not credited in my account. I request your attention and a favourable action Thank you... Mayur Kumar Chaudhary Booking ref no. C9FC7D MOB NO [protected], [protected]
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                                        Nachiket dixit
                                        from Hyderabad, Telangana
                                        Jun 10, 2015
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                                        Address: Hyderabad, Andhra Pradesh

                                        My hand baggage was wrongly picked up by someone on 6 E. 383 from Raipur to hyd on 9th jun 2015 and I was sitting on 14 B . The baggage with me contains chocolate, lipstick, cap, nappies etc belonging to lady with child. My hand bag contains one medical book on movement disorders and cash of 25000 and car keys. We had approached hyd airport today morning and we are not getting proper response. We request indigo to identify the lady sitting near 14 B on that flight who had wrongly taken the bag. Please contact me on [protected] or [protected] and email id [protected]@gmail.com. Regards, dr Nachiket dixit
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