IndiGo Complaints & Reviews

I booked tickets from indigo airlines however my plans got cancelled and i was unable to fly, i cancelled my tickets and indigo airlines denied reversal of amount despite charging cancellation fees and asked me to book tickets within a year wherein the balance amount will be adjusted in rebooking of ticket. however i was unable to book the tickets in a year and requested them to either extend the time limit or reverse the amount but they denied for both. this kind of service from indigo is causing me mental trauma. I am feeling completely helpless and dont know what to do so that I am able to save my financial loss

I travelled by this Airline along with my spouse & infant. At the time of booking I was told that I would be provided with a seat far away from the wings, since I was concerned about the noise level for my infant. To my surprise I was given the seat (no 17)exactly above the wings and a request for change was turned down.
I request the airline authorities to allocate seats far away from wings for people travelling with infants.

A ticket of Indigo airlines was purchased by me using my own Debit Card. The ticket was for my wife and my child, who is an infant, for travel from Ahmedabad to Kolkata. The date of travel in flight 6E-410 was 14th November, 2009, under the booking reference of A5LNLS.

Prior to booking of the ticket, a perusal of the terms and conditions as available on Indigo airline's website, revealed that a traveler was allowed upto 20 Kgs. of check-in luggage without any additional costs with respect to the particular type of booking which I was about to make.

However, every extra kilo over and above this free allowance, would entail a charge of Rs. 100.00 per kilo. Details available on the said airline's website also offered that should a traveler wish to book in advance such extra kilograms for luggage, the same could be had at a 20% discount through online payments at the time of making the booking.

This arrangement appeared reasonable and cost-effective, keeping in mind that many o[censored]s often have to cram their luggage at the last minute.

My wife and our daughter, duly checked in well in time at the Indigo counter at Ahmedabad airport on the scheduled date of departure of their flight 6E-410. Their luggage was weighed and was found to be 35 Kgs. in weight. It was at this point of time that confusion and our troubles began.

Indigo Airlines staff manning the check-in counter failed to notice that aside from the free 20 kilos of luggage, we had already paid Rs. 800.00 for another 10 kilos. Hence, it was only natural that a further charge for 5 kilos should have been levied at a rate of Rs. 100.00 per kilo.

Instead, they charged for the entire 15 kilos which formed the luggage weight over and above the free limit o[censored]pto 20 kilos.

My wife informed me of this over telephone straight from the airport as we had anticipated that there could be extra baggage charges involved, as without the benefit of a weighing scale at home, there was no way we could accurately determine the weight of our packed luggage.

Immediately, I asked her to rush to the airline's check-in counter and inform them of the mistake. This she did, and also put me on the phone with your authorized personnel manning the counter. Regrettably, by the time she had placed the call to me, she had already paid for the excess baggage using her Debit card.

After carefully going through the bookings and the details of payment made, online, towards extra baggage, Indigo's check-in staff admitted that a mistake indeed had been made. They promised that while charges for 5 kilos of excess baggage shall still apply, the charges levied for the extra 10 kilos will be reversed and that my card, which was used to make the online booking, shall reflect the credit within 3 working days.

Later on, I called up Indigo's customer care help desk to explain the entire sequence of events and seek reassurances that the amount which had been mistakenly billed and collected by your counter staff, shall be refunded. The customer care help desk, while confirming that the refund as promised by the Ahmedabad airport check-in counter shall be reversed, stated that the amount should reflect in my credit card account within the next 48 hours of the call.

Ever since then, I have called Indigo's customer care help desk at an interval of 5 days; every time to have the airline promise me that the amount shall be credited within the next 48 hours.
It is now over a fortnight since I had first taken up this issue with this airline. To my utter astonishment, even to this day no one from this airline has thought of communicating with me on this matter. Nor has the amount, as promised by Indigo, been refunded.

At this point of time, I feel that the airline has adopted a policy of not correcting its own mistakes even if that puts an emotional and mental strain on its patrons. What is more confounding is the fact that for a measly sum of a thousand Rupees, Indigo is willing to put its goodwill and reputation on the line.

Time, most will agree, is very precious for all concerned. This makes it all the more distressing for me to use up this resource in order to bare the circumstances of the case before all and sundry with the intention of seeking a swift and expeditious settlement of the matter.

I trust that Indigo Airlines shall not delay the matter any longer and immediately refund the amount with all speed.

We were travelling from Patna to Kolkata in an Indigo flight on 30th Oct,2009(6 E-342) and our seat nos. were 28A & 28B. We had our infant son with us who was carrying a small tennis ball with him. The security for handbaggage did not allow it. I asked them to scan it separately in case of any doubt. But they refused it stating it to be a prohibited item in handbaggage.When I asked them to put it in the baggage, they refused to either give me some time to put it in the baggage or to even put it themselves in the baggage. I was left with only two options- either leave the kid's ball for their personal use or miss the flight. I left the ball though my son was playing with it and there was no question of any doubt regarding it turning to be any kind of threat to security.None of the crew of the concerned flight proved of any help either.
I would like to request you to stop undue harrassment of passengers in name
of security. If the goods are not in the prohibited list, there is no point to force the passengers to leave the goods for the personal use of airport staff. In my case there was no confusion regarding any security threat and it was just due to malafied intentions.If public cooperates for security check, airport staff should be equally responsible.
I would like to ask two simple questions to the airport authority and the Indigo crew :

1. Did the security staff send my kid's ball to the bomb detection squad or just kept it for the personal use?

2.Why couldn't they load it as a separate baggage in the flight if they could not give me enough time to put it in my loaded baggage if they did not have any malafied intention? I may have had a chance of collecting it at the Kolkata airport.
It is not a question of the price of the tennis ball but the question arises of the mental agony suffered by us and especially my child.Kindly punish people who are using security check to fill their own pocket and prevent such future untoward incident. Kindly also inform me of the action taken against this complain and measures taken to compensate me for the uninvited mental stress..

Pragati Rai
Asst. Audit Officer
AG( R,W & LBA), West Bengal
Ph- [protected]

The Indigo customer service manager Benny Fernandes at mumbai airport wa very rude to all 8 passangers who were denied to board the flight coz we all reached about 28 minutes before departure while the rule is to reach 30 minutes departure. Benny Fernandes was least cooperative and did not help at all. He did not even try to speak to the Captain and wasted crucial 10-15 minutes in arguing with us. He should have realised that with all the...

Intended to book a ticket from Bangalore to Kolkata for 10th Oct. 2009. Searched Indigo's website for a Bangalore - Kolkata flight on 3rd October 2009 which resulted in giving flight. no. 6E 341 as one of the options.

Selected and booked the same. However, the itinerary showed the destination as Lucknow instead of Kolkata. Contacted Indigo helpline immediately. Explained the situation and got the worst solution possible. Though this was due a Indigo website issue, they were unable to help in any way.

Finally we had to replace the ticket with a Bangalore - Kolkata ticket for the same 6E 341 flight and ended up paying INR 1500 more for actually travelling less.

Sir/Madam,

I had booked a flight on Flt# 6E156 from Calcutta to Bangalore on 29th September,2009 (tuesday). I was 31 weeks pregnant as on that date.I was asked to produce a fitness certificate at the booking counter.I produced the certificate signed by my doctor (Dr. Praveena Shenoi). The certificate clearly mentioned that I was 31 weeks pregnant and I was fit to fly.The certificate was examined by your staff and my family (husband and child) and I were given our boarding passes.
We boarded the aircraft and the flight was about to depart at 15:15 when some Indigo ground staff entered the flight and asked me and my family to get down from the flight because I was not eligible to fly just because I was pregnant.I argued that I had been given the boarding pass after my doctor's certificate had been examined which clearly stated that I was 31 weeks pregnant and fit to fly but your staff was adamant about not letting us fly.We agreed to get down from the flight because we did not want to delay the flight and cause inconvinience to all the other passengers.
We are shocked by this treatment in the hands of the Indigo staff.What right did they have to ask us to get down from the flight when we had already been issued boarding passes?Which rule book says that a 31 weeks pregnant woman is unfit to fly?If Indigo does not want pregnant woman to fly then why doesn't it categorically state that "Indigo regards pregnant woman unfit to fly".Why did they issue the boarding passes and what right did they have to ask us to leave the aircraft just before the flight was about to take off?
I made several calls to my doctor in Bangalore who was extremely cooperative and equally shocked at how a pregnant woman was harassed by Indigo staff.She spoke to your staff members on phone and sent them emails and fax saying that I was 31 weeks pregnant and fit to fly (things which she had already mentioned in the certificate I had produced at the booking counter).
After such a lot of harassment we were allowed to board another flight to Bangalore (6E 352) at 16:55.This was a hopping flight while the original flight we were supposed to travel in was a non stop flight to Bangalore.
Your staff did apologize after my doctor in Bangalore intervened and objected to the treatment metted out on a pregnant woman.However, no amount of apology can eraze the shock and distress I had to go through at this stage of pregnancy.
I wonder whether any action will be taken against the Indigo staff in Calcutta airport.But I would like all pregnant woman to know that they should not travel by Indigo if they are pregnant and their "pregnancy shows" because no matter what your doctor's certificate says Indigo staff have their own ways of deciding how fit you are for flying and how many weeks pregnant you are.Also Indigo staff assume that pregnant woman are stupid enough to put their life and the life of their unborn baby at risk by travelling in their aircrafts by producing fake doctor's certificates.
I was fortunate to have a very supportive doctor who swung into action immediately although she was in Bangalore.Every pregnant woman might not be lucky enough.
I also wonder whether the flight was over booked on that day and that was the actual reason behind making me and my family leave the aircraft.

Anamika Ray

I Was supposed to be booked on a return flight from Ahmedabad to Pune on 20th october 2009, but i was wrongly booked on 20 Sep 2009, h had a call from Ahmedabad Air port that i had not borded the flight. at that time i called indigo [protected], and asked for what was wrong, i was given a reply that they will hear to telephonic conversation and will get back to me in 48 hours, since then i have nod recived any call from indigo, i had to call them from my end to find out what was the status and the problem is still not clear wether it was Indigos fault of My fault whjile booking.
My flighe details were

B53QCP

Mrs Bansari Pandya Mr Brijesh Pandya
Chd Het Pandya

IndiGo Flight(s)
Flt # Date From To Depart Arrive Seat #
6E409 20Sep09 Ahmedabad (AMD) Pune (PNQ) 14:25 15:40 20A,20B,20C

Please help me out!

Sir,
To-day I have a bad experience in the Air Tickiting Counter of IndiGo at Mumbai Domestic Terminal . At about 10.15 Pm I was in the IndiGo Counter for Tickiting. I have been Informed that lowest Tickit For 23..09.09 in Flighe 6E403 from Mumbai to Kolkata cost each Tickit Rs 6075/- & I informed by the Staff working Named Mr AJOY that i requered to wait for 10/15 min. as the system not working. accordingly I wait for 10 mnt. and fill-up form for 3 passenger handed over to him. Mr AJOY made 3 persion tickiting and informed me the flight no, dep. time, arrv. time, name of the passenger and the total amount Rs 20,634/-. I gave him Rs 21,000/- cash. after some time I realised that how the fair of 3 persions shall be Rs 20,634/- because Me ajoy informe me the fair of par persion is Rs 6075/-. On being asked I was informed first that 1 persion fair is increased. However I disagree and asked him the segrigated amount of fair. Then Mr Ajoy informed me that the fair of the persion is charged Rs 6878/-. So i inform him in that case I do not want the ticket and I like to Buy Direct flighe as because my Mother 83 years old sall b accompoined with me. He inform me that cancallation charge is Rs 750/- par passenger. I feel very bad as because he inform me wrong fair amount Rs 6075/- par persion and during tickiting he inform me tolal amount and the par persion amount in mischive way. In general passenger do not calculate the multiplied amount of the total fair, but they Know & Trust that the fair of single/one persion. So without applying the mind one is paying the full amount and without realising that the multiplied amount on number of passenger is increased although it is informed the rate of single persion fair. I feel very sad as I requered to traval and the way I have paid the higher fair due to trust on the IndiGo air line and non coparation of Mr Ajoy and thereby not informing the fair on par persion basis before taking the tickiting. Further the return amount of the changed amount should be given alon with the tickit, but He give the ticket first and when asked the balance amount was given. The incidence shows non proffassional atitude, non-systamitic performance, taking the mony of the passenger in inproper form and forwardig the figure in such a way that fellow passenger may not understand that higher rate is being charged while purchasing 2/3 or more ticket by giving the lower rate fair par persion basis and warnted to be canged hand with proffational persion and to give clear position if the fair is being charged at higher rate and hiding the actual position or telling the fair in the way that it may lead confussion and not clear view as explained.

Hope the incidence to be noted carefully by the Management of the IndiGo air liner and remadial mearures to be taken accordingly. Pl inform the action.

Dear Sir ,

I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund.They say it is a promo fare and nothing can be done .Moreover ,I fail to understand that no policy to change in fare happen in hours and it would require considerable planning .I feel cheated as a customer .It makes me feel that one cannot trust .I need your kind...

Book Date:12 September 2009

Booking Reference: P4S3CW

Status: PENDING

Presently I am in malaysia on deputation from India. I have booked a ticket for my friend ANILKUMAR CHOURASIA with Booking Reference: P4S3CW but even after 24 hrs status is PENDING. I have contacted in India, it was told that ticket will be canceilled within 2 hrs and money will be refunded to my credit card account but till now no action.

Hi

I was travelling to Banglore to mumbai via Indigo Airline. Flight was 1.00 pm but we reached at airport at 12.40 because of local traffic and security checks. Indigo Airlines does not allowed us to go flight. ,Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket. Also said this ticket is non refundable but according to makemy trip it was the refundable.

So indigo staffs behaviour was very bad even they donot given me Indigo Customer Care number . They said "We donot have any numbers ". So i wish if the employee does not have their company numbers they should close the counter because peoples are facing problems with that and feeling they were cheated."

I got lot of problems on air port and later i goes with Go Air with expensive ticket. So i will never use Indigo Airlines. I wish to take legal action to this air lines

My mother is 55yrs old and she was supposed to board Indogo flight today from Kolkata-Chennai. PNR# PNR # A4BIBS. She was on wheel chair. She reached airport on time and had to wait 15mins for the wheel chair service. While rush she dropped the photocopy of my credit card details and when she reached the check in counter, they refused to let her board the flight. She was left alone and argued for long. Usually if the passenger doesn't have the photocopy they make the passenger call the card holder and verify the details. However, in this case they refused to help her. When she called me, I spoke to their employee in the airport who refused let her board until I email them the photocopy. I informed its early in the morning and it's difficult so they disconnected and refused the same.
They have taken the money for ticket but didn't provide service. I want them to refund my money but they have updated their database as No show which is wrong. Even if their terms and conditions say that the passenger has to carry the photocopy but they never force. This is the treatment given to her as she is old and was alone.

Dear sir,

Due to some improper information and negligence of Indigo staff at BIAL my wife was not allowed to board the flight on[protected] and was assured by their manager (Saptharsi)for 100 % refund . Till date I havent received any refund from Indigo.
Please go through the whole issue in detail below :
I would like to inform you that before journey date I have called their call center Delhi and Bangalore airport ( telephone no - [protected])regarding the rules, how can a pregnant lady can board the flight, but none of them told me about the Indigo terms and condition for boarding the flight is 32 weeks.They only told that she should carry a fit to fly certificate from the doctor and she has to fill a form at the airport. As I fullfill all the necessary doc I (my wife )came to BIAL to fly. she did the check in and they gave her the boarding pass.when she was about to do the security check in at the last movement they came and told her that she has to fill one more form and took her to the ground floor and cancelled the boarding pass .After cancelling the boarding pass only they told that you are in to 33-34 weeks of pregnancy so we cant allow you to board the flight.My wife was totally mentally tortured by your staffs and the manager SAPTHARSI because she was insisting to board the flight.Here point to be noted is my wife was in 33-34 weeks of pregnancy and this type of mental tension would have been totally avoided.
As we have already left for our residence from airport my wife called and told about the whole issue and we returned back from mid of the way in total tension.
Now when I reached the airport we had a long discussion with your staff at front office, the lady who has issued the boarding pass and with the manager (SAPTHARSI ). You can imagine how I was harassed by them. Her onward journey was also booked from KOLKATA which I canceled at the last moment .she was compelled to stay in the night at KOLKATA because she didn't got the reservation for her onward journey.
During this whole issue at BIAL INDIGO manager at airport Mr SAPTHARSI said that we can only get back you the 100 % refund but not allow to board the flight.He assured of 100 % refund of my ticket amount Rs 2889 again and again when we were asking for the refund at that time itself.As we have booked the flight through Make my trip he told that we will refund the amount to make my trip and you will get the money back from make my trip. in Kolkata a
But till date I haven't received any refund amount. In-spite of my regular follow up the reply what I get from Indigo employees at BIAL is we will get back to you, saptharsi will call you, we will lookin to it and get back to you but till now no one is bothered to solve my issue.
As I don't find any mistake done from my side so it should not be treated under normal cancellation rule of INDIGO. All this has happened due to INDIGO'S negligence and its staff mistake.
I request you to kindly look into it and assure my refund which was committed by their manager SAPTHARSI.

REMINDER 2 : NO ACTION YET FROM INDIGO AIRLINES


" I booked 2 tickets from delhi to bangalore booking ref. WZRSLQ and GZTDLN dtd 17.02.2009. Then I cancelled these 2 tickets. Indigo airlines has deducted penalty from the amount. Apart from this penalty I was told that I would not be refunded balance amount and I would be required to undergo another forced journey within one year to avail that amount. I do not agree to all this due to following reasons :

-----> I cancelled the booking providing ample time to the airlines
-----> Hefty cancellation charges of Rs. 750/- is not understood
------> Forced journey concept of the airlines is not understood at all. "

I was traveling with my brother and his family from Goa to Mumbai on 19-Jun-09. We ordered juice and some sandwiches for my brother's kids. After having finished half the juice, we accidentally saw the manufacturing date and realised that the juice had expired in Feb-09. We spoke to air hostess and were quite appalled by what happened after that. All they did was said a 'sorry and offered to get us another juice'. We were quite upset as we were worried that a 7 year old kid had consumed that juice and it could potentially lead to he falling sick. The airlines staff obviously didn't understand or rather didn't care. When I asked for a complaint form, we were told there were none on the flight and I could fill one on getting down in Mumbai.
Not letting them go easily, I actually insisted the chief stewardess accompany us. She got down with us and took our e-mail ids and phones and made all kind of promises about she, her manager, Indigo airlines office getting back to us. And as expected, there is no news from them since then.

Indigo claims that it has been awarded best airlines for 2 consecutive years. If this is the attitude they have towards customers, it won't be so for long.
Luckily, nothing happened to my brother's kid but we have decided to not travel on IndiGo in future.

Indigo has changed Fuel Surcharge on one particular flight and not ready to give any information about how they calculate this Fuel Surcharge.

The only one line response I am getting is that Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.Earlier they use to play only with fares but now they involved things like Fuel Surcharge. Below is the copy of whole correspondense. They are really unethical people.


Dear Mr. Kashyap,

Thank you for your mail.

We would like to clarify that the Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.

Trust this clarifies.

Sincere Regards,

Mohit Arora
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in


-----Original Message-----
From: Ankita.[protected]@outokumpu.com [mailto:Ankita.[protected]@outokumpu.com]
Sent: Monday, July 13, 2009 5:26 PM
To: IndiGo Customer Relations
Cc: Yatinder.[protected]@outokumpu.com; [protected]@consumercomplaints.com; lalatendu.[protected]@hindustantimes.com
Subject: RE: Indigo Fuel Surcharge PNR I3B8DS


Hello Mr. Mohit,

I am really surprised to receive your reply.
As we understand you may change you base fare anytime and based on the base
fare you charge Taxes & fuel surcharge etc.
Anyway, when did you reduced your fuel surcharge and is there any circular
in media about the same.
Has Airport Economic Regulatory Authority (AERA) acknowledged the same?

I don't find any fare difference between any other airline ticket booked on
08.07.09 and today.

If you are not able to refund our money atleast under right of information
act we have full right to know that How there can be a difference of Rs.
1000 in Fuel Surcharge, when basic fare is same?
Please explain the calculation of FUEL SURCHARGE?

Regards
Ankita  Kashyap
Marketing Support Manager

Outokumpu India Private Limited



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Dear Mr. Kashyap,

Thank you for your mail.

With regards to your mail, we would like to clarify that the  Fare, taxes
and Surcharges are subject to change . Further all our ticket prices are
dynamic in nature and hence may be increased or reduced by the airline at
any point of time ( the same is mentioned in our terms and conditions
–www.goindigo.in ).  However, once purchased we cannot charge the customer
extra nor refund the difference.   In the last  three months all airlines
have reduced the fuel surcharge, however, once the ticket is sold at a
cost the same is not refunded .  Had the surcharge increased, we would
have still honored your ticket and would not charge you the difference .
Customers may choose to cancel their tickets by paying cancellation charges
and purchase new ticket at the new cost .

I do understand that you are not in agreement with the above mentioned
practice , however this is applicable to all products and services in any
industry .  Prices of products generally increase with passage of  time  as
you have correctly mentioned in your email - “ first come first serve
basis”, however due to different market dynamics product prices may also
reduce future . Most common example is the pricing of electronics – the
prices reduces with time. Reduction in fuel surcharge is one of them .

While understand your concern, yet we respectfully decline your request for
refund of fuel surcharge difference amount .   Sir,   you are a valued
customer of IndiGo and we respect your feedback and we hope you will
continue to use IndiGo services.


Sincere Regards,

Mohit Arora
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in


-----Original Message-----
From: Ankita.[protected]@outokumpu.com [mailto:Ankita.[protected]@outokumpu.com]
Sent: Monday, July 13, 2009 1:24 PM
To: customer.[protected]@goindigo.com; IndiGo Customer Relations
Cc: Yatinder.[protected]@outokumpu.com
Subject: Indigo Fuel Surcharge PNR I3B8DS



Hello,

Kindly refer to the PNR # I3B8DS booked for15th of July 09  Delhi -
Vadodra. The booking was made on 08/07/09.
I have booked two tickets @ 4589.66 each, where basic fare was Rs. 1000 and
Fuel Surcharge of Rs. 3100 plus other taxes.

Now, when today I am checking the same flight I am getting a ticket @3640
where base fare of Rs. 1000/-  and Fuel Surcharge is Rs. 2150/-.
How there can be a difference of Rs. 1000 in Fuel Surcharge, when basic
fare is same?We would like to understand the calculation of FUEL SURCHARGE?

When I called the customer care they told are not able to explain anything
and when i asked to speak with some senior executive they put me on hold
for 15 & 12 minutes then disconnected.
Please be fare...
We would request you to kindly refund Rs. 2000 in our account ASAP.

Regards
Ankita 

Dear Sir,
I was travelling on Indigo Airlines on 04Jul09 from Imphal to guahati. My wife and myself purchased chips and samosas from the onboard catering service and to my utter surprise we recieved the coldest stale and spoiled samosas. It had cost us Rs 100 for two samosas and the least one can expect is some integrity on part of the airlines that they give the customers fresh and edible stuff and not the leftovers/stale food. Both me and my wife fell ill after consuming those samosas.
You are requested to take appropriate action against the airlines for the same and save other customers from undergoing such a horrible experience.
regards
ravi

This is to say that I, Rajat Gupta S/o Sh. V.K.Gupta have visited Ahmedabad from Delhi on 10.06.2009 by Indigo Airlines Flight No. 6E155, ticket no. F2KYLR-2 (MORNING 7AM FLIGHT). At the time of arrival at Ahmedabad airport i could not found one of my Safari trolley bag 24' Blue colour tag number '[protected]". When I enquired about the same from indigo staff at Ahmedabad they told me that by mistake of indigo staff at Delhi...

I had booked a ticket on Indigo from Mumbai to Bangalore on the 18th of May 2009 leaving Mumbai @ 09.05PM. I had booked this ticket online using my credit card.

The name of the passenger was Vijaya Murali.

When she reached the airport she was asked a copy of the credit card used for booking. This is an unheard of practice as no other airline asks for this. She was carrying her valid id card. She was forced to pay the fare again as otherwise the airnline threatened to offload her and so she had no option but to pay. I have been asked to file for refund.

Now my question is why should i do this? I paid for the ticket using my creidt card and the booking was accepted. Knowing i was not the passenger the tivket should have been declined or an alert should have popped up. This is an extremely unusual practice and i would like to know how i can claim harassment from the airline. If nothing i would like to have them discontinue this practice