IndiGo Complaints & Reviews

I arrived at Kolkata Airport at 5.20 am., 35 mins. before departure of INDIGO 6E-320 (i.e. 5.55 am.) today morning on 17.10.10. And the 10 mins late was due to some illness. But the Asst. Manger at Dumdum Airport was NOT ready to listen to anything and he didn't allow me to take the boarding pass. I missed my connected flight also from Mumbai by Air-India - though they were very co-operative regarding this in all possible way. I have never seen such an arrogant/adament person in any airline that I saw today at Kolkata Airport in INDIGO. I travel frequently by Indigo and everytime the flight also gets delayed by 15-20 mins - then in that respect I also bear with the airline. But I never expected such a behavior from an renowned airline personnel in return. I have shared my experiences at my MBA college and with a lot of my friends who travel by Indigo. They were also taken aback by this behavior. And again there was NO seat available for the next flights and one was available with 7000 extra charges that was also at evening - that was of no use.
It was a terrible situation for me - my father was there outside the airport and he is an old person but unnecessarily he was also harassed by the situation created by the Asst. manager. I took another flight of Kingfisher at 9.30am. @Rs:17000 on an urgent basis and cancelled the connected Airindia ticket. It was a sure loss for me. But it is still due from Indigo side - since I found no helpful person there - I hope a positive response from your side and a proper punishment for the person and full refund of the ticket to retain customers' satisfaction. The same concerns has also been raised at customer.[protected]@goindigo.in
and in several forums.

If i could have got a single help from Asst. mangaer there all people in the queue (that he had termed "congestion" for more than 10 times to show how busy he is) were ready to help me to get to the gate in another 10 mins (i.e. 25 mins before departure) - but all the credit goes to honourable Asst. Manager there at Kolkata Airport that he was able to harass me and more than me my family (for a reason that i hope not so significant for the 1st timer late for genuine reason). I could have given 1 warning - and I was not causing a delay for the flight also.

In that respect please suggest how to react in future if Indigo flight is late by even 5-10 mins. Because every action should have an equal and opposite re-action.

Please do contact me in case of any further information. I will also be sending a copy to consumer court for the kind of harassment.

Thanks and regards,
Rahul Agarwal
Mob: [protected]
Indigo Ticket PNR: R84RAD (17-Oct-10 - 5.55 am.)
[protected][protected][protected][protected][protected]
They replied:

Dear Mr. Agarwal,

Greetings from IndiGo.
With reference to your mail, we will like to clarify that among the actions IndiGo takes that allow us to maintain on time performance, is to close check in counter 45 minutes prior to the departure. Passengers who don’t check in for their flight, 45 minutes prior to its scheduled departure are considered “no shows. This is in line with the agreed terms and conditions, at the time of making the reservation.

Since you had reported past the scheduled time after the closure of the counters, we were unable to accept you for the booked flight. As per our records, you had reported at our check in counters at 0533 hours for 0555 hours departure.

At IndiGo we always try our level best to assist passengers who report marginally, past the scheduled departure of the flight by trying to accept them for the same flight. However, this effort is based on lot other factors, for eg check in baggage, congestion at security hold area, flight status, status of flight closure reports etc. Our endeavor is to accommodate passengers request as far as possible, without compromising on our on time performance. To maintain the same, we close check in counters exactly 45 minutes, prior to the departure of the flight. This is also mentioned on our conditions of carriage agreed at the time of making reservation. And, because traffic jams and other delays in transit to the airport or even at the airport occur with some frequency, we strongly recommend that our passengers plan to arrive two hours prior to schedule to departure to allow for such mishaps.

Sir, we are hopeful you will agree that in your case, as a goodwill gesture shown by our airport staff, our team offered you re accommodation on next available flight by charging you the difference of fare which I understand was declined by you.
Further, there is a dedicated policy to handle delays/cancellations when happens with airline and we adhere with the same.

Sincere Regards,

Mohit AroraCustomer RelationsInterglobe Aviation Limited ("IndiGo")
Tower C, 2nd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in
[protected][protected][protected][protected]

My response:

Dear Mr. Mohit,

Thanks for the reply.

First of all I would like to clear the point that around 10 mins was wasted before reaching to the check-in counter in conversation with two of the Indigo personnel there. And the arrival time 05.33 hrs. was recorded after that. It seems like first creating a situation of emergency and then stating the same as a reason.

As far congestion is concerned - other passengers in the queue were ready to allow me to get the security check done at very first place if I would have got the permission from Asst. Manager only. It is a process of 10 mins and I would have completed the security check within 05.40 hrs. Even the first bus for carrying the passengers to Airbus had NOT left by the time, I suppose. And it was a fact. This is merely an EXCUSE when the reason as I mentioned was genuine related to health. I was not asking to compromise on-time performance of Indigo - that I doubt sincerely by setting a simple example of my previous experience just 7 days back from MUMBAI to KOLKATA by Indigo only - Can you please compare the scheduled and actual departure time of Indigo flight on 10-Oct-2010 6E-325 - It was 20 mins late in departure and I was inside the airport within due time, 60 mins before departure. Two of the passengers also shouting inside the airbus for the same reason that is very common with Indigo as they had some urgency.

As far re-scheduling is concerned I have already mentioned that it was of NO USE for me as I had a connected flight from MUMBAI at 10.55 hrs by AIR-INDIA. It would have been useful if I would have got the next day flight at same time. In that case I would have re-scheduled both of them. But there was NO SEAT available - as per the Direct counter there - though in online it was visible as available. I don't know the reason of this mis-matched information also.

And I am also aware of the policy of delays by Airlines. And I think the policies are made for the convenience of Airlines and Passengers - not to exploit it every time and not to defend the Airline's in-efficiencies. So why should the passengers bear with Indigo Air-line now onwards.

I have incurred a loss of Rs. 17000.00 - due to the next flight that I had to catch at 09.30 hrs., apart from the harassment of my family members for the inconvenience created unnecessarily by Indigo (Asst. Manager at Kolkata Airport) for a mere 10 mins late for genuine reasons and that was not causing any harm to the timings of the Airlines. So I think it is NOT unethical/wrong to claim the compensation as I have NOT travelled rather I was NOT allowed to travel by creating such a situaion.

We had no idea that INDIGO at Kolkata Airport behaves like this with passengers in case of emergency. I have brought this matter in front of many people and no one supporting this kind of behaviour by Asst. Manager of Indigo at Kolkata Airport. Now your kind response will be responsible for the reaction by the people/passengers in future.

I hope it clarifies my situation there.

Thanks and regards,
Rahul Agarwal
Mob: [protected]

[protected][protected]

>> Now can you please suggest whether my claim for refund is right/wrong?

dear sir/madam,
i booked a indigo ticket from banglore to delhi from flight no. indigo 6E-275 dated 17 oct 2010. in ticket flight depart timing printed 10:50:00.
when i reached airport for bording pass at 8:30 the counter person answered me that your flight depart time was 06:00 o'clock.
i requested them that i m with family and i have very urgent work and total sechdule based on this timming and you supposed to informe me and its your huge mistake and why i suffer this problem.
i got very big haresment and mental pressure . my wife was weaping because we had reserved next journey trip and no one airline represntative coopperate with us.
after it i purchased another ticktet for 11:30, this ticket was dame costly.
now i want to my whole money refund with another ticket charges which i purchased because of your mismanagement.
we you will not give proper response than i will go legar action against with your company.

name: manak lal
address: 650, meenakshi sundram street,
opp. v.o.c. park, ERODE
tamil nadu
[protected] (m)

Indigo airlines call center wrongly conveyed that Armed forces booking is valid for their families also. Its not valid if the army person is not travelling along with you. for this reasong they denied me the boarding.
when i aksed for option they said u can cancel your ticket with rs 750/- as cancellation charge. i asked them to cancel. they told me that we have cancelled your ticket and remaining amt is reverted to your mastercard. which never came back. after couple of days when i called up in the call center they said your ticket was not cancel, airport person just released the seat so i'll not get any refund.
PNR -F77WEL
Delhi-Pune
Flight time- 3rd oct 2010 8.55 am
my seat released on- 7.10 am

indigo airport person lied to me. n its cheating. They are not TRUSTWORTHY

Please have a look on the incident/Accident that has been experienced by me while travelling with INDIGO with whom I am travelling from past four year .

FLIGHT NO-6E-136 from Kolkata to Pune dated of jouney-29/09/2010 date departure time-11:10 BOOKING Reference-A872DG

1) I along with my family (Including one infant) reached at boarding counter at 10:30 I have shown my ID proof and submitted the ticket, lady standing on the counter had told me show credit card or copy of credit card but I had forgot to take copy of credit card as ticket was booked through my friend credit card she told me to contact boarding manager I have gone there and told them that sir I am IOCL employee but he refused my request.
2) After that I have rushed to counter request them they have told me in this case you have to again pay for ticket I have told then the money that I have already paid are you going to refund me or not they told that they don’t know immediately I have talked to customer care representative regarding the issue they have told me that I will get only 250 Rs. Parallel I have told your counter representative to provide there FAX number so that I can get fax copy of credit card.
3) Within 15 minutes I got the fax copy of the credit card.
4) But your boarding manger refused to board me I have seen that he had accommodate one person in front of me at the same time.
5) Then again I have request boarding manager what I would do as I had come from haldia 150 Km away from Kolkata- he has told me that he will Re-accommodate me in next flight and told to pay Rs 1500 extra per ticket as I was helpless I had agreed to re-accommodate but when I reached counter to get ticket they have told that flight is already full we cannot re-accommodate

MY grievance-

1) When I have reached at counter and my fax was already send within 5 minutes why boarding manager had not allow to board me although I was a corporate customer with valid PHOTO ID
2) How he has allow one person in front of me to board during same time.
3) When I was agree to re-accommodate then why they had not re- accommodate me.

I am really disappointed with the current senerio that I have faced with your company. I had booked a ticket for my sister in the month of June 10' and because of RESCHEDULING OF THE FLIGHT I had to cancel the ticket SPENDING 1500 RS. ON CANCELLATION which was also a non great experience with you people and now when I want to use the BALANCE AMOUNT on my ticket which I had cancelled, your executives are telling it's blocked by the finance....Huh!...I have not recieved any phone call/ message or a email in regards to any communication from IndiGo if there is any please validate.

I have a question - Why don't you give a mail in regards to the cancellation reimbursment amount? is above the reason for not sending it so that you can try not refunding it?

Now I have booked tickets from Bangalore (15th Oct 10 7.50pm dep FLIGHT 6E 106) to Delhi and Delhi (17th Oct 8.45 pm 6E 131) to Bangalore PNR # L7EILH, which is on hold for 24 hours, since I am awaiting your executive's call back on the above issue.
We were promised a call within the next 30 minutes from a "Gentleman" called Praveen, however he was not so gentle to have the courtesy of calling me. Instead a different executive called me to tell that "our finance dept has approved to give you a refund on your credit card"
The phone was disconnected...before I could even voice out my concerns.
On calling back the indigo so called "customer care dept", I had to again repeat my entire query to a new executive "Pooja" whom I later requested to put me across to a senior person who can answer my query. I was put across to your 2 years old employee Raman (Duty manager)
She was still not able to resolve my query; I was told that it is Indigo's proocedure to call customers to verify the cancellation they had made.
I had not been made aware of such procedures at the time I had initatited my cancellation. More so when I had requested for a written communication on my canncellation I was very sweetly told that I just need to present my PNR number to avail the refund and that it is validate for an year. (THIS IS AS PER YOUR WRITTEN TERMS AND AGREEMENTS WHICH I HAD AGREED TO AND SIGNED). But without any confirmation from me, how can your finance department block my balance money????
How can a contract be altered without any written communication????
what attempts does your company make to reach a customer??/? I'm sure your company realises the consequences of entering a contract and the procedures of altering it. Such important communications need to be written.
The only reply I get from your "Duty manager" is that we attempted to call you that too only once which we failed and it was considered by your finance dept that the customer has agreed to your blocking the funds.
According to me this is playing with my money and who knows to what account have you put in my money. This is just a fraudulent activity.
Secondly, when we requested for a personel who can help us, she told that:
1. she doesn't have the nodal officer's email id
2. she doesn't have the appellate authority email id
3. her own supervisors email id
Some of these are already mentioned on your website, however your duty manager who is attending customer query is completely unaware of the basics. Further from her we got a complete denial.
My point here is what is stopping indigo from sharing relevant email ids when your executives are not in position to resolve any query. it is once again an act of misleading a customer or imposing a decision not agreed by us

Third, on requesting her to send us a written confirmation on our refunds, because now we completely "DO NOT TRUST INDIGO" we were told that we'll have to wait for it till morning next day.

My entire itenery has been spoiled by this experience with indigo. I had planned my finances including this balance amount, which has completely been destroyed by you.
I am unsatisfied with the responses from your executives and would ensure that I voice out this not only on forums available on the internet but also other channels that are available to any common customer like me.

MY ONLY REQUEST IS THAT I WANT TO UTILIZE MY BALANCE MONEY ON THE CANCELLATION DONE TOWARDS MY CURRENT BOOKING AS PER THE TERMS AND AGREEMENTS THAT I AHD AGREED AND SIGNED FOR.

Dear Sir/Madam
As a passenger of your Kolkata to Agartala Flt. No.6E279 on 20.09.2010 I was refused to be accepted as passenger by your personnel on duty at the reporting counter. After reaching airport at the last moment myself reported at the security check counter got my baggage checked through X-BIS at around 08:05/07 AM, then proceeded to the reporting counter for reporting at around 08:10 AM. Before putting my baggage for security check, personnel on duty got clearance from reporting counter through walkie-talkie. Instead of issuing boarding pass, to start with after production of the ticket & then my identity exhibiting my Airport Entry pass(BCAS), I had to face series of questions from her followed by lecture to prove how much knowledgeable she is with respect to safety related issues and how best she can articulate in English, thereby spoiling around 5 – 10 minutes ,before refusing to accept me as a passenger. Being dejected by her high hardness and misbehavior while making repeated request stating in clear term to my compulsion of joining duty at AAI Agartala Airport in the forenoon of 20/09/2010 myself, after booking ticket in AI flt. IC243, went to your ticketing counter at around 0821 AM for taking refund of money or getting the date of journey deferred only to know that neither is admissible. In m 33 yrs of service in CAD/NAA/AAI, I never had to face such awkward or humiliating situation.
May I request you to look in to the matter do the needful for the redressal and refund the amount or to issue an open ticket? I’ve reported the entire episode to the Airport Manager of Indigo immediately after landing at Agartala.
PNR NO. of my ticket was I76SEC, dated 20.09.2010.

(P.K.KAR)
Sr. Manager Com (Tech),
AAI, Agartala Airport.

Dear sir,

Myself is ankit sharma working in Indian Navy(Naval Base Kochi).
On date 12 sep 2010, me and my colleague Deepak Kumar had travelled through indigo airlines from kochi (kochi-mumbai-delhi). We were carrying 2 big baggages and 1 carry bag and 1 guitar with us...
We had given our 2 big baggages to baggage transfer service and carrying guitar and carry bag with us....
On final personal item checking, the security said us to keep our handsets in the carry bag for screening.
But the containing some prohibited items that is why the security said us to give our bag to baggage transfer service. Then we had did the same as by following the order of security. But I reminded that we had kept our handsets inside that bag. We had requested the security person that we need our handsets back from the bag. But he did not permitted us to take our handsets and assuring that you'll get your mobile at delhi.

But on arrival at Delhi when we had checked our carry bag. There was no mobile inside that bag.
We had kept 3 mobile phones(Nokia N79, LG, Nokia)
Than we had made a complaint to the indigo staff. But they are refusing us to help in such case because they are saying that "we are not responsible for that".
Sir I need that some step should be taken for this happening.....

Thanks and Regards
Ankit Sharma
Naval Base Kochi

We had a booking from Bangalore to Kolkata on 9th September at 11:55 hours with PNR number S7W1BA and a connecting flight from Kolkata to Guwahati same day at 16:30 hours with PNR number M7KHLC. My father had died that day in the morning so we had to reach Guwahati by evening.

We reached the Bangalore airport at 11:30 hours and Customer Service Manager Mr.Manish told us we can't board the flight from Bangalore as we were 15 minutes late and flight will depart at 11:55. We asked them to show mercy on us as it is an emergency. He just told us to go to hell. When we asked if we could cancel the ticket, he said No. We asked him to cancel the ticket from Kolkata to Guwahati which was scheduled at 16:30, he said he wouldn't do that also. We pleaded with him as it was an emergency. We then approached Indigo Counter where also we were told to go to hell.

We were going from one counter to another for flight tickets to Kolkata so as to catch the flight from Kolkata to Guwahati atleast, but no Indigo employee came to help us.

It was sheer callousness and utmost unsensitiveness on Indigo's part that resulted into delay in our journey by ONE day and we had to wait at the airport for the whole day in agony and frustration so much so that we hated all employees of Indigo. This type of non-customer oriented behaviour is not acceptable and there should be some action against this inhuman service.

I am a serving defence personnel, my wife booked a return ticket from mumbai to delhi on Indigo airline PNR -W6P1DG and availed the defence personnel discount on her ticket, while her journey from mumbai to delhi was uneventful, her return journey was planned on 30 Aug, she reported to collect the boarding pass at 1500 hrs and despite her possesion of a valid dependent card issued by defence authorities she was refused boarding pass by the airlines employees, she also offered to pay the discounted amount on her ticket but rather than cooperating with the lone lady travelling they misbehaved with her and were very rude in handling the situation, ultimately she was forced to cancel her ticket and book a current ticket on the same flight which was double the amount of the original ticket. later she reached to collect the boarding pass she was refused the window seat stating all the seats were preoccupied which she later found out was a lie because half of the aircraft seats including window seats were vacant. While the callous behaviour of the airlines employees caused lot of inconvenience to the lady also it caused us money loss.. If there was such a rule it should have been brought out at the mumbai airport itself .

Ramprasad Chari to IndiGo
show details Aug 9 (1 day ago)


Customer Relations Officer,
Kindly refer your below mail and provided voucher details for future booking by Indigo by 31st August.Kindly note that I went for a booking to Vadodara airport for Indigo flight from Bangalore to vadodara for 7th November for 2 adults by 6.10 am flight.I opted to encash my voucher of Rs 1000/=for overall fare adjustment and pay by my visa credit card of Std Chrtd bank.To my great surprise I was informed by the concerned lady that the offer is only for HDFC bank credit card holders.You may note from your below referred mail that no such condition is stipulated by you.This therefore was a ridiculous thing.Since I was at a receiving end and my booking was unavoidable,I had no other option but to pay full fare of Rs 7570/= for 2 adults.PLEASE LET ME KNOW WHAT YOU HAVE TO SAY ON THIS?I feel I was offered a 'lollypop feeling' against my previous experience of Indigo and nothing else.I was rating Indigo very high with my previous experience and always opted to fly by Indigo but now my last two experiences are conveying me to think otherwise and share my experience with my other business friends.
Finally,I just wanted to convey above to you without any reciprocation from your side.The voucher of Rs 1000/=can be considered as a 'donation' back from my side to Indigo.
R R Chari
Vadodara


On Tue, Jun 1, 2010 at 7:45 PM, IndiGo Customer Relations <customer.[protected]@goindigo.in> wrote:

- Hide quoted text -
Dear Mr. Chari,



Greetings from IndiGo.



As a goodwill gesture, please find below the goodwill voucher details worth INR 1000. This can be used for any future reservation for any body and on any sector by simply quoting the below details to our call centre executive at 0 [protected] or by visiting our website www.goindigo.in.



Voucher code:

Voucher number:

Amount: Rs. 1000

Validity: 31st Aug 2010



Other terms and conditions:



The voucher is for single usage, meaning the reservation cannot be cancelled and voucher revalidated.



If partially used for making reservation, the balance amount is forfeited.



In case of any further assistance, please feel free to contact me.



Sincere Regards,



Mohit Arora

Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in

Dear sir/madam

i booked ticket threw call center ... person who booked my ticket his name is Sumit ...

my PNR NO is - P5SPCH ... and i paid threw credit card with is belongs to me

that guy said he is going to send me ticket on my mail id ...

that ticket i didn't receive .. so i called on call center no and i spoke with person called - Pravin on 26th june

then i come to know that ticket booked on the name is Maulik Saha .... which is wrong and my real name is

MAULIK H SHAH not saha ..... with in 2 days i recive called form Indigo that lady said .. we will look in to the matter

we will listen your call which is recorded with us ... i said okey ... didn't receive called

then today i called on call center and talk with call center manager called - Gaurav Jeena ...

he said we listen call and take a decision that was mistake of Customer ( Maulik Shah )

not call center agent called sumit ....

reason behind this mail is ... Is this the Service Indigo provied to his Customer .. that customer have take follow up ...

thats airline company doesn't bother to call there customer ...

i want audio copy of my talk ... if you cant provide me then .. you have to allow me

with make some changes in this air ticket .. of issue a letter or email ... that i can take a print out and attach with my

ticket ...


under what so ever is reason i have to travel on that day ... cause its my best friend wedding ....

and if it is my fault then i need audio copy of my conversation with call center agent ...

and in case of issuing new ticket i will not going to bare any charges ...


kindly looking to this matter very seriously ...

thanks

Maulik Shah

my mobile no is - [protected]

I booked ticket of the cited airlines in April 2010 and the details in this regard are as under:

Ticket number D416CF
Sector Mumbai to Chennai
Date of journey May 17, 2010
Flight 6E 191
Passengers Four
Base fare
Other charges & taxes & fees
Total ticket cost Rs. 2,004
Rs. 10,416
Rs. 12,420

Some time towards the beginning of May 2010, I decided to cancel three of the four tickets and contacted the airlines. They conveyed that apart from forfeiting the entire base fare
• Cancellation charges of Rs. 750 per ticket would levied
• The remaining amount (PSF+AFC+UDF etc) would not be refunded to me, but would be adjusted against any future ticket purchase

hence this complaint.

Firstly, it is not clear whether the levy of cancellation of charge by the airline is permissible as the base fare is anyway forfeited. Moreover, it is not disclosed in their website.

Further, the refusal to refund the other charges (PSF+AFC+UDF etc) is clearly illegal; this money belongs to the government / authorities and therefore upon cancellation of the ticket, the same has to be refunded to the customer.

I therefore request you to accept this complaint against Indigo Airlines and take necessary action.

Thanking you in anticipation.

Yours sincerely.


S. Manjesh Roy
104-A, Sunrise Apts
Raheja Vihar
Powai
Mumbai – 400 072

This is regarding a return flight to Mumbai booked with Indigo travels. While we were issued the boarding pass, we were denied boarding at the gate as it was said the doors were already shut. We had been stuck at the security line which was 100 passengers long and there was no Indigo airline official to get us past quickly. We reached the gate 5 minutes before flight departure time and the ground staff denied us boarding even as he spoke to the pilot and confirmed (-2 ) passengers on the phone. Further, we were not accomodated on any next flight and asked to pay Rs. 13000 for one way ticket from Del - Mumbai. We were refused any contact details of a senior official of Indigo Airlines and the Asst Manager on duty refused to assist us in any way. We were also not refunded any money of our total trip cost of Rs. 15000 which we could not undertake because of this incident. Later when we filed a complaint with IndigoAirlines customer care, we were informed that we were refused refund beacuse we had reached the gate after flight take off and there was ' no show' at the gate. This was complete misrepresentation of facts and Indigo has completely turned deaf ears to all our requests. This is highly unprofessional and extreme harassment on the part of the airlines which not only spoiled out trip but also is extremely callous and inconsiderate towards its customers

I have a booking on Indigo from Chennai to Kolkata on 25th June, 2010 (I can give the booking details if required). I contacted customer care ([protected]) on 21st June, 2010 at around 11 PM to reschedule my booking from Chennai to Kolkata on 24th June (instead of 25th June) one the evening flight (6E 277) and I wanted to have a return ticket from Kolkata on Chennai on 5th July, 2010 on the morning flight (6E 275), and asked for the total excess amount I need to pay for all these alterations. The customer care executive, Aneesh G, said the total amount I need to pay for all these alterations/additions are Rs. 6562/-. After Aneesh G put myself on the IVR and I put all my credot card details and CVV, he said that the flight from Chennai to Kolkata would be a "morning flight" which I never asked for.
I protested and talked to his supervisor Ramandeep Kaur, and she was adamant to say that my existing booking from Chennai to Kolkata on 25th June, 2010 is already cancelled and I need to pay an extra amount.
I stubbornly refused to do the same as I never asked for a morning flight on 24th June, 2010 from Chennai to Kolkata. I am waiting for their call back at this late hour.
But, surely, I will not let it go by the way as it it. These customer care executives (so called) who work in call centres, are at all not inclined to solve customers problems.

I WOULD LIKE TO KNOW THE CONTACT DETAILS OF SENIOR STUFFS ON INDOGO AIRLINES IN INDIA, WITH WHOM I COULD TAKE UP THE MATTER.

DON'T CONFUFE/CHEAT/HARASS THE PASSENGERS WHO PAY FROM THEIR POCKET AND WHICH IS HARD-EARNED.

Regards,
Indrajit Bhattacharya
Mobile: +91 [protected]

I had booked a confirmed Indigo flight ticket on 11th May,2010 via Travelocity website, for travelling from Mumbai to Jaipur for an important work.
The journey was scheduled for 21st May, 8:10 PM. On the day of journey, at the check-in counter on airport while checking my Iternary, Indigo team told me that my ticket was cancelled by somebody.

I have no idea how my ticket was cancelled without my consent, I enquired Indigo staff about it, they told me that the ticket got cancelled on 17th May late night.
I had not received any mail/message from Travelocity or Indigo regarding my booking cancellation.
I enquired both travelocity and Indigo staff several times from airport but they were unable to give me any details about who cancelled the ticket.

Now almost a month has passed that I have been following Travelocity and Indigo for an answer/compensation, but have not received any appropriate reply from them, apart from hearing that my case is still under investigation.

After undergoing all the mental agony and the financial loss for cancellation charges and rebooking a new ticket, I would suggest the readers to never plan their travel with Travelocity or Indigo, or better be ready for last moment surprises!!!

We were to catch the IndiGo flight 6E342 from Mumbai to Lucknow on 15/06/2010. Due to a traffic jam we arrived at the airport at 14:00. The departing time of the flight is 14:25. Clearly we were late for the flight and under these circumstances we automatically follow the correct procedure. However two events prompted me to write this COMPLAINT.

1) While we were stuck in traffic i called their helpline [protected] who forwarded me their airport desk numbers [protected] and [protected]. I thought is wise to inform the airline of our condition and also wanted to inquire whether the flight was to time or delayed due to rains and also if there was any other available flight. Each time we called these numbers the numbers would connect and then someone would take the call and immediately the phone got disconnected. The cell number we tried calling them form was [protected]. Hence there was no way to either reach the airline at the airport or get any update.

2) At the airport we were informed by a male representative of the airline that we could not board. Now there were twenty minutes left. I could understand this. Under normal circumstances either an airline could have tried to get us on board, and if not possible then we would have followed the airline procedure, which we did. However an immediate occurence amazed me. A gentleman informed the same male representative of the airline that his ipod was with a passenger who had already boarded the same flight we were to catch. He told the male representative that he wanted his ipod back from the passenger. Infront of me this airline representative walkie talkied someone to reach the passenger for the ipod and get it back. This was totally uncool. If the IndiGo representative say to one passenger that their doors are shut and that there is no way to board the flight, how can the doors be open to get an ipod back from the same flight ?

Anyway, we decided it wise to book ourselves on another flight, a different airline this time.


Asheesh Kapur
Miss Zarine Viccajee
(L2SQED)
[protected]@gmail.com

Dear sirs,
I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for
my wife,Sarada Chari on travel date 26.5.10.I was issued an e-ticket
Vadodara-Mumbai,6E210,26.5.10,PNR No G3ZPCE &
Mumbai-Hyderabad,6E258,26.5.10, PNR No M35CAC.It was a single e-ticket with
referred PNR nos.On travel date I was informed by Indigo that the flight
scheduled from vadodara is delayed with revised departure time as 13.50 hrs
instead of 12.0 hrs.This revision made it clear that it was impossible for
my wife to catch connected flight from Mumbai for Hyderabad.On talking to
Indigo on toll free number,I was told that they can not help for
accomodating the passenger in some other flight and the ticket shall carry
cancellation charges of Rs 750/= per trip.Indigo viewed the ticket as two
different tickets as there were two PNR nos.I had not noticed this,since I
was assured of my comfort while booking thro'makemytrip.It was thoroughly an
inconvenient experience especially for a lady travelling alone.Due to
urgency of travel I was left with no choice but to cancel the Mumbai-Hyd
sector with applicable cancellation fee of Rs 750/= and had to book her
again with fresh ticket on 27.5.10,by 6E258,Mum-Hyd,PNR M35CAC paying
additional differential fare amount of Rs 3948/=It was an
unpleasant/inconvenient experience for my wife who had to compulsarily stay
over one night at Mumbai to effect the important travel.
The very purpose of planning a travel and booking much in advance thro a low
cost carrier was totally beaten down,finally making the travel,a high cost
one.Kindly look into the matter and explain me as to why a passenger should
undergo this trauma and why should a cancellation fee charged and additional
differential fare charged when the connected flight of other sector is of the same airline?What difference does it make whether one PNR or two PNRs when the carrrier airline is same?Where is the passenger's fault if the flight is delayed and connected flight is missed?In all I had to shelve additional amount of Rs
4698/=for no fault of mine(3948/=+750/=).Why I am not entitled for refund of
this amount?
This was the first time i booked thro' makemytrip thro' net and above was my
experience.I have to think twice before booking in future with YOUR
combination!
Thanks and regards
R R Chari
husband of passenger Mrs Sarada Chari
Vadodara
mail id:ramprasad.[protected]@gmail.com

I was having ticket ( Ref: Z3F9BH) of 6E 273 - Delhi-Kolkata on 27th april'10. Due to Bharat Bandh you have cancelled the flight around 4 PM in the evening. Till 3 PM I was constantly following up over phone with Indigo and it was told to me that it has not being cancelled. Since it was understood that Kolkata will be totally paralised on the next day - I was forced to reschedule the ticket on 28th and spend around Rs 3000/- extra.
Around 4 PM I got the SMS that flight of 27 th is cancelled and when called to your representative - they have refused to refund anything on my 27th ticket.

Seriously it was very heartening to me and I feel cheated by Indigo. I am a frequent flier and prefers to fly in Indigo. Hence once again requesting you to consider my case and refund my money as you have refunded to other passengers usually. Clearly if I do not get a positive response I will stop flying with Indigo. Anyway, Waiting for your positive response. Regds

The delhi ground staff of indigo is completely unhelpful and up. Misspooja (Customer services executive) and mr neeraj just so unhelpful, non-co-operating and unprofessional. I was traveling leh-delhi on 22nd of april thru jet airways. My flight was to land delhi at 8.30 am but their flight was delyaed 5hrs due to technical reasons. I had to catch a delhi-pune indigo at 2.30 pm same day. My jet flight reached delhi at 1.40pm andby the time i checked back on the departures gate i just missed to check in on time by five minutes but both ur officers just refused to help. I explained to them the reasons and also got a delay certificate from jet airways. Being in the hospitality industry they should have understood that we were late because of a genuine problem relating to the airline industry itself. (Note: the flight to pune had not yet taken off nor the gates were closed. They had just closed the check in five minutes back.) but the two officers in charge refused to help and acted as if it was not their concern. I had to book another spicejet to pune at 9.40 pm. Although i had to shell out more money again and also spend 8 tiring hours at the delhi airport what remains the question is that - if indigo is not concerned about their customer relationships and satisfaction why do they have customer relationship officers at all??

Dear Sir,

I, Mrs Kanchan Malhotra travelled from New Delhi/Mumbai on 19 April 10 in Indigo Flt 6E187 Dep 05:45 pm Seat No. 5A. My samsonite checkin Bag on delivery was found totally drenched, lock was missing and and was ripped off. Immediately, I brought to notice of Ms Carol (who was on duty at the belt) and opened in front her and showed her the contents. All the clothes were fully drenched and my expensive sarees n suits were colour bleeted n totally damaged, due to no fault of mine. Carol was very rude n said it was not our fault n responsility. On my repeated request she spoke to Indigo Manager, Mr.Umesh, to come and attend to my grevience but he lied and made me go to the departure to meet him. Airport security helped me and saw the state of my bag and allowed me to go to departure. Mr Umesh kept me waiting for and hour but never showed up. I then met the duty officer Mr Mehorhosh who sarcastically and indifferently told me to go to the Police Stn. But the security officer in turn advised i should meet the Airport Manager. He heard me out very nicely and summoned Mr. Mehorhosh. They discussed my case, saw the state of damaged clothes n bag and requested him to compensate me but Mr Mehorhosh refused any resposibility. In conclusion, I earnestly expect that being a responsible Airline, and due to no fault of mine, I have been made to suffer mental agony and financial loss of expensive clothes. And had to bear the rudeness of your staff. Im sorry to say, that I have been travelling domestic/international but have never experienced such behavior and irresponsibility. Once the bag is checkedin its surely the Airlines responsibility ? I expect proper compensation and favorable response immediately.

Kindly forward this letter also to Mr. Rahul Bhatia (CEO/Indigo) for his knowledge.

Thanking you,
Mrs Kanchan Malhotra