IndiGo Complaints & Reviews

Dear sir,

Due to some improper information and negligence of Indigo staff at BIAL my wife was not allowed to board the flight on[protected] and was assured by their manager (Saptharsi)for 100 % refund . Till date I havent received any refund from Indigo.
Please go through the whole issue in detail below :
I would like to inform you that before journey date I have called their call center Delhi and Bangalore airport...

REMINDER 2 : NO ACTION YET FROM INDIGO AIRLINES


" I booked 2 tickets from delhi to bangalore booking ref. WZRSLQ and GZTDLN dtd 17.02.2009. Then I cancelled these 2 tickets. Indigo airlines has deducted penalty from the amount. Apart from this penalty I was told that I would not be refunded balance amount and I would be required to undergo another forced journey within one year to avail that amount. I do not agree...

I was traveling with my brother and his family from Goa to Mumbai on 19-Jun-09. We ordered juice and some sandwiches for my brother's kids. After having finished half the juice, we accidentally saw the manufacturing date and realised that the juice had expired in Feb-09. We spoke to air hostess and were quite appalled by what happened after that. All they did was said a 'sorry and offered to get us another juice'. We were quite...

Indigo has changed Fuel Surcharge on one particular flight and not ready to give any information about how they calculate this Fuel Surcharge.

The only one line response I am getting is that Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.Earlier they use to play only with fares but now they involved things like Fuel Surcharge. Below is the copy of whole...

Dear Sir,
I was travelling on Indigo Airlines on 04Jul09 from Imphal to guahati. My wife and myself purchased chips and samosas from the onboard catering service and to my utter surprise we recieved the coldest stale and spoiled samosas. It had cost us Rs 100 for two samosas and the least one can expect is some integrity on part of the airlines that they give the customers fresh and edible stuff and not the leftovers/stale food. Both...

This is to say that I, Rajat Gupta S/o Sh. V.K.Gupta have visited Ahmedabad from Delhi on 10.06.2009 by Indigo Airlines Flight No. 6E155, ticket no. F2KYLR-2 (MORNING 7AM FLIGHT). At the time of arrival at Ahmedabad airport i could not found one of my Safari trolley bag 24' Blue colour tag number '[protected]". When I enquired about the same from indigo staff at Ahmedabad they told me that by mistake of indigo staff at Delhi...

I had booked a ticket on Indigo from Mumbai to Bangalore on the 18th of May 2009 leaving Mumbai @ 09.05PM. I had booked this ticket online using my credit card.

The name of the passenger was Vijaya Murali.

When she reached the airport she was asked a copy of the credit card used for booking. This is an unheard of practice as no other airline asks for this. She was carrying her valid id card. She was forced to...

Sir

I booked a ticket for my 80 year old mother on Indigo air from Vadodara to Mumbai after speaking to a Indigo sales person to confirm that her own wheel chair will be allowed on board. The objective of the call to Indigo was to confirm that they allowed disability support items to needy passengers (without having to carry them as additional chargeable items of baggage). After making the booking via credit card, I received...

Hi Team,

I Gaurav Duggal booked flight ticket from Delhi to Hyderabad on 13th (PNR: T1LQDM). Plan was to reach Delhi by Train and board flight, but as trains are less trustworthy I had queried for cancellation policies of Indigo the night before, i.e. on 12th April.
I was informed that there would be a deduction of 750 Rs and you can cancel before an hour or so. I called up at around 6.15 for cancellation and was surprised...

I have been regularly using the 6:00 AM Indigo Bangalore-Mumbai Flight. I have observed that they are frequently cancelling this flight. They inform us one or two days in advance informing that the flight is being cancelled due to "Operational Reasons". How come they know about a "Operational Reason" a day or two in advance. My feeling is that if they find that the load factor is likely to be less, they cancel the same...

I had booked a flight from Chennai to Kolkata for the 10th April 09 under the Re1 Fare (Total Fare Rs 2225). The departure time stated was 1655. Later, when i checked the schedule for taking a printout, i found that the timing had been changed to 1945. This disturbed all my onward journey plans. When i talked to the customer call center, i was told that the Airline allows free of cost change in schedule only if the flight timing is changed...

Sir - I booked a ticket for 2 from HYD to BLR for the journey dated 13th March 2009, by Indigo.

I made the booking on 5th March 2009. However due to some reason i wanted t cancel pr postpone the ticket.
I was told by Indigo officials that i would be charged Rs 750/- per person for cancellation or postponement(also the difference in amount will charged which is understandable).
I can't understand why would...

Dear Sir,
I bought Indigo Flight ticket from website on 3/2/2009 .My PNR no is NZLFBT
. I had booked it as I need to travel in the afternoon and the flight would reach at Kolkata at

Flt # Date From To Depart Arrive Seat #

6E277 13Feb09 Bangalore (BLR) Calcutta (CCU) 15:35 19:15

I had called up the Airlines now to cancel and refund me the ticket as any airlines cancel if its...

Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]



REMINDER

Dear Sir,

I am still awaiting response to the below-mentioned e-mail. If this be your Corporate policy regarding customer grievance and complaint, then you should have the responsibility...

Hi,
I am writing this mail to inform you about the trauma i had to go through due to Indigo. This was my very first flight experience in my whole life as I was flying for the very first time. I booked an indigo flight from Delhi to Goa (6E - 181) with PNR No. BZ3SBB, which was scheduled to depart at 9:15 AM on 05/12/2008. When I reached the counter with my wife at 08:55 we were told that we are too late and they cannot accept passengers....

Dear Sir,
I have booked 3 flights in Indiago for the month of Dec 08. All these
flights are after 6th Dec 2008. In connection with the recent
announcement from Indigo Airlines that the fuel surcharge has been
reduced to INR 2700 from INR 2900, I want to get refund of 200 Rs for
each of the tickets I have purchased.

Please note that while purchasing tickets I find fuel surcharge under thebr...

I was travelling from Delhi to Kolkata via Indigo Flight 6E209 on sunday 19th Oct. We were 2 adults, one child and one infant. I was enroute from London to Delhi to Kolkata to LOndon. On check in we were informed by the staff that we were excess baggage by 33 kgs. I had a total of 93 kgs and was told that we were allowed only 60kgs. The staff were very uncooperative despite showing them my international tickets and that we were in transit,...

My brother Dr. Tapas Medhi, travelled Indigo Flight 6E 201 dated 1st nov'08 from Delhi ( starting at 5.30 AM ) to Guwahati.
The security did not allow to take his moble ( with Airtel prepaid sim [protected]) in handback but in checked in baggage. On his arrival at Guwahati Airport to his surprise he noticed the Mobile with above prepaid sim was not available in the bag.
On 2nd Nov'08, when he tried the number [protected]...

Sir,
I travelled from Delhi to chennai on Flight no. 6e 283 on 7th june 2008. Seat no. - 2c. I had bought a 'vegetarian' veg. roly-poly from your in flight food trolley. This happened to have an egg coating which is NON-VEGETARIAN. I WOULD LIKE TO KNOW WHY IT WAS CALLED VEGETARIAN? I AM A PURE VEGETARIAN FROM BIRTH AND I HAPPENED TO CONSUME A SMALL PORTION OF THE FOOD ITEM. I AM VERY VEXED WITH YOU ABOUT IT. I HAVE ALREADY...

It is very evident that This indigo airline is flouting all norms set by DGCA. DGCA clearly says that all airlines (indian) will have to refund 100% amount within 7 days of cancellation, witout withholding the money.

Is there anyone or place where these complaints could be heard?
Not even sure if airlines cartel have filled DGCA pockets for not acting and sitting tight....