IndiGo Complaints & Reviews

I recently traveled on Goindigo flight HDVJAW -69894 from Mumbai to Delhi.

This flight was scheduled to leave at 5:40pm and arrive in Delhi at 8pm approximately. Just on the runaway, plane halts and after 30 mins of wait time - the casual attitude pilot with lot of AAHS in his sentence, declared that the breaks have failed so we cannot take off.

IN two hours of delay - there was a variety of excused given by the pilot. It began with brakes failure and ended at runaway issue.

There is certainly some lack of clarity in his thoughts let alone his flying.

Let me tell you the icing on the cake was your super rude and uncaring crew members. After waiting for 2 hours of delay, human beings tend to get hungry. So was I.

when I asked your crew member to serve food , she mentioned there is nothing in vegetarian as they did not stock enough veg food. After a rude argument, she got me a soggy cucumber and tomato sandwich which is not worth my patience and money.

And as soon as flight took of there was food all over the flight veg + non. veg

The fact that your pilots are and crew does not understand customer service - I not surprised that your airline makes losses YOY.

After all of this, their customer care executives have the courage to offer 500rs as compensation. [censored]s.

They put our lives in danger because in this someone did not do their job correctly. I fail to understand how was this flight cleared to fly if the brakes weren't working. while at the time of take off.

I had booked four air tickets online with IndiGo Air on 06 March 2011 through a travel portal MakeMyTrip, for a flight from Ahmedabad to Pune for 29th May 2011. The Airline PNR and E-Ticket Number were Y9U7AQ. The tickets were for me (64 yrs), my husband Dr Dilip Joshi (66 Yrs), my cousin Vilas V Kulkarni (62 yrs) and his wife Anuradha V Kulkarni (55 yrs).
We reached Ahmedabad airport at about 12.45 p.m. on 29th May, only to be informed that the said flight has been discontinued by the airline. We were utterly shocked and dismayed. We had to reach Pune the same evening to attend an important family function – a wedding reception. I told the airline staff manning the counter that we have no information about this discontinuation. In fact, I had received a SMS directing me to be punctual for the flight, as the check-in process would stop 45 mts before scheduled departure. I took this message as a confirmation of the flight. When I told this to the lady staff, she coolly said that the message must be ‘system generated’ one. She checked her records and told me of some dated when they “tried” to contact me on my mobile phone. Any way, I requested her to put us on a Pune flight by any other airline but there was no flight to Pune at that time or later. Finally, she agreed to put us on their Mumbai flight scheduled to depart at 1820 H. We had no choice, so we agreed to this. Alternatively, she also offered to put us on Baroda-Pune flight the next day. It would have meant one extra night’s stay and travel to Baroda. This was out of question. We thought that it would be best to at least reach Mumbai and then some how reach Pune. So we reached Mumbai at about 1930 H and took a cab to Pune costing us Rs 2600/- and reached home at 1145 p.m.. We, of course, missed the reception, which was the purpose of this trip.
On returning home, I called the IndoGo help line next day and told all that transpired with us. I got a Customer Care mail ID from them and sent a mail outlining our sufferings and our bitter resentment at this careless functioning of IndoGo Air. In reply, I was showed the dates and times of phone calls they alleged to have made to me to inform me about the cancellation. But no call reached me. They also informed me of dates when they sent SMS to me. About this I am positive that I received none, barring the ones informing to be punctual. I grant that it is possible that I was called on my cell phone and I may have missed the calls for various reasons. However, I did call back some numbers I saw as Missed Calls but found them busy and I gave up. At that time, I had no way of knowing that one of them could be from IndiGo. However, I am quite sure that I did not receive any SMS informing the cancellation. My point is that if ‘system generated’ SMS can reach me, why not the right SMS? Secondly, how can a system generate a message for a non-existent flight? This speaks very poorly of the functioning of the airline.
The IndoGo Air does not admit its failure in making sufficient effort to reach me and has, as a generous gesture, offered us four vouchers worth Rs 500/ each, that too, to be used before 31st July 2011. This is ridiculous. This is not only being insensitive to an aggrieved customer but smacks of patronizing attitude, which is deplorable. I, naturally, declined this offer. It is akin to throwing crumbs to me to shut me up. Further, I have no intention o[censored]sing Indigo Air in future and therefore this generous offer is useless to me.

Two questions need answers from IndiGo.
Firstly, why an all-out effort was not made by it to inform me of the discontinuation of the flight. Calls made on mobile phone are not good enough, if at all made. Most people do not respond to missed calls from unfamiliar numbers. SMS is more reliable way. Secondly, how can a system generate a misguiding SMS about a flight that has been discontinued?
I and my husband have extensively traveled by some of the leading airlines both within India and abroad but have never been so shabbily treated as by IndoGo.
I want all to learn a lesson from my experience and be warned about flying with Indigo Air.

Dr. Mrs. Mangala Joshi
781/5 Shivajinagar, Pune 411 004

I travelled from ahmedabad to hyderabad(PNR noAC39CN)on indigo flight 6E 371 on 12th June,2011.I reached hyderabad at around 8 15 PM.
When i collected my baggage from baggage claim section,to my surprise,it was in utter bad condition.The trolley bag's handle was missing and even the base was broken.I faced lots of difficulties in dragging the baggage throgh the airport.
Its really disgraceful on the part of Indigo airlines which claims to be one of India's best airlines.I would never prefer to travel from Indigo again in future after this experience.

Regards
Anukriti Bordia
[protected]

I was returning from Bangalore on the 30th of May with my sister. When weighing our baggage at the check in counter I had a doubt that the scale was already reading 12kgs before they put any of our bags but I did not stop them thinking they wouldn't do such a thing and also there was a crowd at the counter still when they loaded out baggage.
To our shock we were informed that we were 40kgs overweight, which was very unlikely but again because of the rush and we were getting delayed we just paid the excess baggage.
When we reached Mumbai after getting our baggage and were on our way out I get a call saying we have left a baggage behind. When I go all the way back to check it out I find it is not our and realize that this was probably the extra baggage they weighed along with ours. It weight approximately 12 kgs.
So this is how the Indigo airline make their money by fooling you with low price tickets but charging you wrongly for excess baggage. To top it all the attendant was rude and they work extremely slowly, another reason for the delay in the whole process.

SIR
WITH DUE RESPECT I WOULD LIKE TO INFORM YOU THAT I HAVE NEVER BEEN THROUGH TO SUCH AN IRREPONSIBLE AND RUDE STAFF OF YOURS BEFORE.
OUR BOARDING TIME WAS 2p.m. BUT WE REACHED THE AIRPORT AT 5 MINUTES PAST 2p.m.
WE WERE JUST 5 MINUTES LATE AND THAT WAS JUST BECAUSE OF THAT 'RAMDEV ANSHAN'
ROUTE WAS DIVERTED. ATLEAST THEY SHOULD HAVE GIVEN US THE BOARDING TICKET, WE REQUESTED BUT THE MANAGER LEFT THE SEAT AND WEBT AWAY.
WE WENT THORUGH A 60000 LOSS. WOULD YOU TELL ME WHO WOULD B RESONSIBLE TO REPAY OUR MONEY.. ATLEAST THE AUTHORITY SHOULD BE INFORMED OF THE 'ANSHAN'
AND LET ME TELL YOU .
THE DATE WAS 4TH JUNE

Early this week , I bought a indigo airline ticket paid the full amount, including air fare + surcharge + taxes.,but during check in procedure they asked me buy the ticket again(airfare + surcharge +taxes) because of some software problem (typical execuse) :)

In summary I paid twice for a single journey. This is a strategy employed by small time airlines to cheat innocent people

Anil.

Dear sir

this is to bring to ur notice that how poor ur service has become if
the 7 year old child is travelling all alone in ur plane.

On 4rth june 2011, my daughter travelled from delhi to kolkatta via
flight no. 203, and my mother came to delhi airport to drop her, on my
surprise when she returned she told me that she was charged Rs1000/-
extra and was told that one of the crew member will always be there
to take care of the child. I thought "NO PROBLEM"

But the child when reached kolkatta she was not even ask glass of
water by anyone and accopaniing of any crew member was far of the
story. Even my child was hungry instead someone should ask her for the
food she asked for the cake of her own. Is this the standard o[censored]r
airlines????????????????? Why i was charged extra when already i am
buying a ticket o[censored]r airlines and i think its ur duty to give
efficient service when u see the 7 year old child is travelling or 70
year old man is travelling??????!!!!!!!

Now my query is on wat basis i was charged Rs1000/- and i[censored]r company
cannot deliver proper service then why the promises are made to the
customer. This is how u made fool to people to earn Rs 1000/- and then
give poor and service.

I am really surprised that the company can go to that extent just to
earn Rs 1000/- and create such a shameful reputation for themselves.

The on duty officer was Miss sakshi

Request you to reply to my mail in witten and expect justice to my query

I travelled from Delhi to Hyd by flight no. 6E307 on 23 May 2011 (8:35 PM to 10:30 PM).
I checked in 5 bags with sequence no. 0113, CCF5AX. One of my checked in bags did not show up in Hyderabad. That bag is a Black colour shoulder Lap top bag with Novartis written on it. Tag number on that bag is 6E[protected].
I asked the indigo guys available at the Hyderabad airport for the missing bag. They tried searching for it for almost 1 hour. Then they gave me property irregularity report (missing) and told me that they will inform me regarding the bag next morning.
Next morning I called and talked to David who was the next incharge on duty. I explained him everything about the bag and also told him about the valuable goods inside as well as my international bills. Then I made call in afternoon and was informed that Indigo guys are searching for it. In evening I talked to George (next in charge), and again was informed that the bag has not been found yet.
From that date onwards I am calling to different people in Indigo but they have not yet retrieved my bag.

27th May 2011, I, Sanjit Kumar Pradhan was returning back to Bangalore from Bhubaneswar by Indigo airlines along with my mother, wife and son. My PNR was KD33DN, My wife was 34 weeks pregnant I am carrying also the doctor's fitness certificate from Dr Veena Acharaya , Lakshmi ,maternity Bangalore. I came from Bangalore to Bhubaneswar by Kingfisher 2 week before to attend a puja at my home.

The Indigo airlines allowed me checkin and also produced the boarding pass and suddenly asked me the fitness certificate. I produced the certificate but after that they did not allow me to travel. My wife is quite fit to travel but the Indigo airlines did not allow. They told me that, they will refund me completely the money. I am not sure whether they will refund or not. It was a real harassment and disappointment at the airport. The executive at Indigo Airline was Soumya, She was just ignoring our repeated requests.

I don't know why travel rule is different in different airlines, King fisher allows till end of 36 months. There should be a single travel policy , should be abided by all the airlines. Our total ticket cost was around Rs 22,000. If some body can help me to take my complaint to a further level please contact me @ [protected]@yahoo.com.

I was quite disappointment will never travel in Indigo airlines in my life and also advise others to be away from this airlines.

i booked the tickets through make my trip .com The details of the tickets are as follows
Passenger name- TYPE PNR E-TICKET NO
Alok kumar agrawal Adult -GCLMBZ GCLMBZ
booking id:-NF[protected]
booking date:-wed.11may2011
INDIGO Delhi Raipur Nonstop,economy class
6e-453 sun,15 May 2011,07:30...

We went to Delhi-GOA on 1 May flight no 6E335, Indigo Airlines in a group of around 17 people. While taking boarding passes, my suitcase left aside at the counter of Indigo Airlines which i came to know after reaching GOA. I immediately informed GOA Indigo Airlines staff(Neelima/Fridiya) on this incident and they called DELHI Indigo staff (Roma) to check and confirm.

After their talks they confirmed that my Red stroller suitcase is in DELHI itself with CISF and i have to write an application to DELHI CISF and have to give brief about my suitcase. Same was done from my side.
Than i start following up with GOA Indigo staff and they keep telling me that my suitcase can be delivered next day but no results. Finally i tell them by email that now no need to send my suitcase in GOA as i am leaving back to delhi and there i collect the same. GOA Indigo staff confirmed me that it is OK on phone but unfortunately no email from their side inspite of insisting the same.

On 4th May i reached back to Delhi and contacted Indigo customer service. Now new story started. Delhi staff says that they have sent my suitcase to GOA with next connecting flight on 1 May itself. Again i heard talking GOA and DELHI Indigo staff that my suitcase is in Delhi itself. Now Delhi Indigo staff contacted CISF and they confirmed that there was no suitcase with the same description. Now its already 5th May and i am still following up with Delhi Indigo staff but no positive response, neither any email or complaint no from them. Even phone no [protected] which they have provided is either not reachable or no response.

Pathetic.. And we were listening in Indigo Flight that they have received some awards . We dont know how they are getting these kinds of rewards.

I am not going to use Indigo Airlines again in any case if this kind of response we are getting from them.

I was travelling from Bangalore to Kolkata on 1st may 2011, by flight no- 6E275. I handed over my red colour trolley bag,to the attendant of the INDIGO and collected the boarding pass. My boarding pass sequence no- 52
As i landed in kolkata , i didnt recieve my bag ,then i realised that i dont have the bag details stocker on the boarding pass even.

I requested the bagalore and kolkata indigo office to trace my bag, but didnt get any help from them.

REQUEST FOR JUSTICE, AS I HANDED OVER THE BAG TO THEM..........

Hi sir,

I booked a flight ticket on 25th april 2011 PNR No. FC8NAW.It was booked at around 6.30 in the morning and the flight was scheduled to depart at 9.20 am the same day.due to unavoidable circumstances The passenger managed to reach the airport at 9.00 am and she was not given the boarding pass saying that she should have been there 45 mins before the departure time to board the flight.

hence i called them up to cancel my flight ticket. Their response was "sorry sir we cannot cancel the flight ticket,u should have called us before 2 hrs of the flight departing time."..

I want to know are their policies jus framed to loot the customers coz m loosing all my money without using the service..Is this fair??
I request you to please look into this and take necessary steps.I will be really gratefull..

Thanks

Dear Sir, With due regards, I am extremely sorry to mention that I was travelling from Ahmedabad to Mumbai by Flight No.6E 216 on 28Mar'11 alongwith my family but after reaching Mambai when I collected my baggages from the belt conveyer, I was shocked to seemy the condition of my bag. It was absolutely mishandled resulting in breakage of rolling wheels and the built- in- lock. I immediately contacted your crew members but they did not pay any heed to complaint. My reference No. is [protected]. I am now froced to lodge this complait with the hope of some action to avoid recurrence of such incidents in future and suitable compensation towards the damage of my baggages. Thanking you. Yours sincerely, Sujay Kumar Gupta Mob No.[protected] E-mail addresss : [protected]@gmail.com

I travelled from Mumbai to Bangalore on 1 April 2011, flight 6E-412, Indigo Airlines. When I colleceted my baggage at Bangalore, my bag was damaged. The zip had been broken and all the contents of one of the bag pockets were missing. Bills worth over Rs. 5000, election card, headphones, some money, etc. all gone. When I complained to the Indigo Management, the tell me that my loss of luggage needs to weigh over 2kgs and only then they will help me otherwise they cannot do anything. They even went to the extent of telling me that if I was so concerned about my bills, I can go ask the shops to give me photocopies of them! My luggage weighed exactly 5kgs when checking in and 3.5 kgs when checking out. They made me wait for over 3 hours at the airport and still did not do anything. More than the loss of luggage, I am appalled at the obnoxious and rude behaviour of the staff. Their incompetencies and harsh behaviour were completely unnecessary and some action needs to be taken against them.

From
Priti Kahar
Karelibaug,
Vadodara
390 018
Tel: 0-[protected] / 39.
[protected]@gmail.com

To
IndiGo
InterGlobe Aviation Limited ("IndiGo")
Tower C Global Business Park
Mehrauli-Gurgaon Road Gurgaon
Gurgaon 122002
Haryana, India
Phone: +[protected] / Fax: +[protected]
Phone:[protected], [protected]
Email: customer.[protected]@goindigo.in


Date: 20 March 2011


Re: Complained regarding IndiGo Airlines, Vadodara Customer service.

Dear Customer Service Manager,

I would like to bring to your notice that on, March 20, 2011 I BOOKED a TICKET FROM Vadodara to New Delhi. the booking reference number: X9LFBT.

I would like to address the concerned authority about the subject matter. I had a round booking of Indigo flights from Vadodara to New Delhi. The situation occurred during the boarding. I reached the counter at 09:12 hours, due to security check out side the airport and it's definitely beyond my control. The concerned persons at the counter made further delay with some unrelated arguments.

The members at the counter along with officer in charge:

Mr. Rakesh Salvi,
Ms, Janvi Desai and
Mr. Chintan Buch

were very rude, and not bothered to listen my request, there were 3 individual passengers, whom they refused to issue boarding pass, ware all reached at time. The staff members of Indigo Airlines behaved without any humanity and refused to help customers. The flight has not departed by that time, and the mentioned flight timings are 10:00am but the authorities ware mentioned that the flight had taken off at 09:30am.

How the flight could take off 30 minuets earlier by its mentioned time, by leaving 3 passengers? By asking this the Indigo members Janvi Desai mentioned - ‘its choice of our airline to take off when we wish’ All my time, money and energy had got wasted by requesting, It was a preplanned program, that I had to attained a Art Camp at Delhi by representing Gujarat Art and Artists.

The staff of your Indigo airlines had behaved ignorantly by putting me in to immense mental stress. I even asked them to provide feedback form, which was not kept there. I asked for complaint register to write my complied, which was also not there. They mentioned they don’t have such things. What kind of customer service is this which Indigo is provided? Finally they also refused to refund the money which I had spent. Staff of Indigo Airlines and the Asst Manager on duty refused to assist and help us in any way.

I asked them to give all 3 passengers a note, mentioning they cannot issue boarding pass. Finally they written as we reached at 09:20am which is a insult. and also written that the flight had takeoff at 09:30 and singed and stamped.

I would like you to take action and acknowledge my request as soon as possible, dear sir, madam, if I don’t get any response for my request, I will forward this issue to concerned authorities of media bulletins, press, radio and television. I hope you take my request positively.

Yours sincerely

Priti Kahar
Vadodara

Copy to:

• Corporate Headquarters - InterGlobe Enterprises Ltd
• InterGlobe Air Transport Ltd – Janpath, New Delhi.
• InterGlobe General Aviation - InterGlobe General Aviation Pvt. Ltd.
• InterGlobe Aviation Limited ("IndiGo") Head Office.Haryana.
• InterGlobe Air Transport Ltd - Empire Tower. Ahmedabad, Gujarat.
• Indian Consumer Complaints Forum.
• Mr. Rahul Bhatia, Managing Director - InterGlobe Enterprises Ltd.
• Mr. Rakesh Gangwal, founder member. Indigo airlines.
• Indigo customer relations.

I would like to address the concerned authority about the subject matter. I had a round booking of Indigo flights from mumbai to kolkata. The situation occurred during my return journey. The members at boarding pass counter along with officer in charge(Mr. Pretam) didn't allow me to board the flight. I was late to the counter due to security check out side the airport and it's definitely beyond my control. The concerned persons at the counter made further delay with some unrelated argument. Over and above they allowed another person to get in along with cargo luggage, But in case of mine they showed me the reason of impossibility of carrying the cargo. The delay happened due to some concerned reason of airport authority even after reaching there on time.

I need proper justice as the delay was caused due the authority's own concern and eventually passed on to me. I had to pay the fare difference for the next flight along with a re-accommodation charge of INR 1500. I would appreciate an immediate action on the inconvenience caused.

Hi ,

Booking Reference ZYBVLR


I have booked two tickets (Bangalore to Delhi) for 19th of march 2011 on 13th of March due to some errands running I decided to shift my destination to Jaipur and for that I called customer care of this Airline (GoIndiGo) thinking that if they could help. There customer care executive told me that they have seat availability in other flight which is bangalore to jaipur with Rs1700 additional amount i have to pay for two tickets, I coudnt agreed more to this offer , next question asked to me was if i want to goahed with this offer he had to cancel the current ticket and new tickets will be booked which is bangalore to jaipur with Rs1700/- extra for this i nodded and asked him to do the same (I nodded for new ticket with jaipur as destination offered to me and just not for cancelation of current tickets), after keeping me onhold for almost 10 minutes that executive stated with no ticket he can offer and cancellation is confirmed. it means that executive has canceled my confirmed tickets without even confirming that new tickets for me ..and adding to my agony he has deducted Rs1500/- as cancellation fees.....i asked him now what should i do he told me now you have to pay Rs12000/- to book two tickets again for the same day ...now this getting upto my nose cause this is outrageous and unacceptable as and customer they should not do this untill and unless they have tickets in buffer they should not cancel a confirm ticket and come back saying that ..tickets were available earlier and now not , thn i asked him why'd he canceled my tickets if he was not sure ..they have no answer above of that they told me that they have canceled the tickets cause i asked them to without mentioning that they were booking other tickets for me that is why i asked them to cancel not just like that..

Booking Reference ZYBVLR


i need tickets back for 19 th of march 2011 as its going to cost me alot..

Regards
Shekhar
shekhar.[protected]@gmail.com
[protected]

i have lost my boarding pass ,i travelled on oct 2010 and i nedd it for claim purpose.please send it i requires it.
booking date: 29 Aug 10
booking reference: L6LJEL...

Dear sir/madam,


I AM SORRY TO BRING TO YOUR KIND NOTICE THAT ON MARCH 2, 2011 I BOOKED THREE TICKETS FROM CHENNAI TO TRIVANDRUM. THE PNR NUMBER F91QBM.



IT WAS A PREPLANNED PROGRAM THAT I ALREADY BOOKED THE UP AND DOWN TICKET THROUGH YATRA ON FEB 9 2011 AS I HAVE TO TAKE MY MOM FOR A MEDICAL CHECKUP TO TRIVANDRUM.



I REACHED THE COUNTER AT 4:15 PM, AFTER GETTING MY BAG HECKED HAVE TO CATCH THE FLIGHT FOR 4:40 BUT WAS NOT GIVEN THE BOARDING PASS. WITH AN 1-YEAR-OLD BABY AND SICK MOM I WAS PUT UP IN SEVERE MESS AND YOUR AIRLINE REFUSED TO ISSUE ME THE BOARDING PASS.





THE STAFF WERE RUDE AND NEVER BOTHERED TO LISTEN TO US. BEHAVED WITHOUT ANY HUMANITY AND REFUSED TO DO ANY OTHER ALTERNATE ARRANGEMENTS OR TO LET ME STILL THE FLIGHT HAS NOT DEPARTED BY THAT TIME.



NOW IAM IN SEVERE MENTAL AGONY AS MY MOMS HEALTH HAS DETERIORATED AND ALL OF MY MONEY, TIME, ENERGY IS WASTED. THE STAFF O[censored]R AIRLINES HAVE BEHAVED IN AN INHUMANE WAY..YOUR ACT HAS PUT ME INTO IMMENSE MENTAL STRESS AND AGONY AND HAD DONE 100% INJUSTICE TO ME.



I HAVE DECIDED TO TAKE A LEGAL ACTION AGAINST YOUR AIRLINES FOR THE INHUMANE WAY U BEHAVED, LACK OF SERVICE AND EVEN REFUSED TO REFUND THE MONEY...NO WAY UR AIRLINE HAS BEHAVED.



REGARDS

PREM JERUSHA



[protected]