IndiGo Complaints & Reviews

I had booked a confirmed Indigo flight ticket on 11th May,2010 via Travelocity website, for travelling from Mumbai to Jaipur for an important work.
The journey was scheduled for 21st May, 8:10 PM. On the day of journey, at the check-in counter on airport while checking my Iternary, Indigo team told me that my ticket was cancelled by somebody.

I have no idea how my ticket was cancelled without my consent, I enquired Indigo staff about it, they told me that the ticket got cancelled on 17th May late night.
I had not received any mail/message from Travelocity or Indigo regarding my booking cancellation.
I enquired both travelocity and Indigo staff several times from airport but they were unable to give me any details about who cancelled the ticket.

Now almost a month has passed that I have been following Travelocity and Indigo for an answer/compensation, but have not received any appropriate reply from them, apart from hearing that my case is still under investigation.

After undergoing all the mental agony and the financial loss for cancellation charges and rebooking a new ticket, I would suggest the readers to never plan their travel with Travelocity or Indigo, or better be ready for last moment surprises!!!

We were to catch the IndiGo flight 6E342 from Mumbai to Lucknow on 15/06/2010. Due to a traffic jam we arrived at the airport at 14:00. The departing time of the flight is 14:25. Clearly we were late for the flight and under these circumstances we automatically follow the correct procedure. However two events prompted me to write this COMPLAINT.

1) While we were stuck in traffic i called their helpline [protected] who forwarded me their airport desk numbers [protected] and [protected]. I thought is wise to inform the airline of our condition and also wanted to inquire whether the flight was to time or delayed due to rains and also if there was any other available flight. Each time we called these numbers the numbers would connect and then someone would take the call and immediately the phone got disconnected. The cell number we tried calling them form was [protected]. Hence there was no way to either reach the airline at the airport or get any update.

2) At the airport we were informed by a male representative of the airline that we could not board. Now there were twenty minutes left. I could understand this. Under normal circumstances either an airline could have tried to get us on board, and if not possible then we would have followed the airline procedure, which we did. However an immediate occurence amazed me. A gentleman informed the same male representative of the airline that his ipod was with a passenger who had already boarded the same flight we were to catch. He told the male representative that he wanted his ipod back from the passenger. Infront of me this airline representative walkie talkied someone to reach the passenger for the ipod and get it back. This was totally uncool. If the IndiGo representative say to one passenger that their doors are shut and that there is no way to board the flight, how can the doors be open to get an ipod back from the same flight ?

Anyway, we decided it wise to book ourselves on another flight, a different airline this time.


Asheesh Kapur
Miss Zarine Viccajee
(L2SQED)
[protected]@gmail.com

Dear sirs,
I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for
my wife,Sarada Chari on travel date 26.5.10.I was issued an e-ticket
Vadodara-Mumbai,6E210,26.5.10,PNR No G3ZPCE &
Mumbai-Hyderabad,6E258,26.5.10, PNR No M35CAC.It was a single e-ticket with
referred PNR nos.On travel date I was informed by Indigo that the flight
scheduled from vadodara is delayed with revised departure time as 13.50 hrs
instead of 12.0 hrs.This revision made it clear that it was impossible for
my wife to catch connected flight from Mumbai for Hyderabad.On talking to
Indigo on toll free number,I was told that they can not help for
accomodating the passenger in some other flight and the ticket shall carry
cancellation charges of Rs 750/= per trip.Indigo viewed the ticket as two
different tickets as there were two PNR nos.I had not noticed this,since I
was assured of my comfort while booking thro'makemytrip.It was thoroughly an
inconvenient experience especially for a lady travelling alone.Due to
urgency of travel I was left with no choice but to cancel the Mumbai-Hyd
sector with applicable cancellation fee of Rs 750/= and had to book her
again with fresh ticket on 27.5.10,by 6E258,Mum-Hyd,PNR M35CAC paying
additional differential fare amount of Rs 3948/=It was an
unpleasant/inconvenient experience for my wife who had to compulsarily stay
over one night at Mumbai to effect the important travel.
The very purpose of planning a travel and booking much in advance thro a low
cost carrier was totally beaten down,finally making the travel,a high cost
one.Kindly look into the matter and explain me as to why a passenger should
undergo this trauma and why should a cancellation fee charged and additional
differential fare charged when the connected flight of other sector is of the same airline?What difference does it make whether one PNR or two PNRs when the carrrier airline is same?Where is the passenger's fault if the flight is delayed and connected flight is missed?In all I had to shelve additional amount of Rs
4698/=for no fault of mine(3948/=+750/=).Why I am not entitled for refund of
this amount?
This was the first time i booked thro' makemytrip thro' net and above was my
experience.I have to think twice before booking in future with YOUR
combination!
Thanks and regards
R R Chari
husband of passenger Mrs Sarada Chari
Vadodara
mail id:ramprasad.[protected]@gmail.com

I was having ticket ( Ref: Z3F9BH) of 6E 273 - Delhi-Kolkata on 27th april'10. Due to Bharat Bandh you have cancelled the flight around 4 PM in the evening. Till 3 PM I was constantly following up over phone with Indigo and it was told to me that it has not being cancelled. Since it was understood that Kolkata will be totally paralised on the next day - I was forced to reschedule the ticket on 28th and spend around Rs 3000/- extra.
Around 4 PM I got the SMS that flight of 27 th is cancelled and when called to your representative - they have refused to refund anything on my 27th ticket.

Seriously it was very heartening to me and I feel cheated by Indigo. I am a frequent flier and prefers to fly in Indigo. Hence once again requesting you to consider my case and refund my money as you have refunded to other passengers usually. Clearly if I do not get a positive response I will stop flying with Indigo. Anyway, Waiting for your positive response. Regds

The delhi ground staff of indigo is completely unhelpful and up. Misspooja (Customer services executive) and mr neeraj just so unhelpful, non-co-operating and unprofessional. I was traveling leh-delhi on 22nd of april thru jet airways. My flight was to land delhi at 8.30 am but their flight was delyaed 5hrs due to technical reasons. I had to catch a delhi-pune indigo at 2.30 pm same day. My jet flight reached delhi at 1.40pm andby the time i checked back on the departures gate i just missed to check in on time by five minutes but both ur officers just refused to help. I explained to them the reasons and also got a delay certificate from jet airways. Being in the hospitality industry they should have understood that we were late because of a genuine problem relating to the airline industry itself. (Note: the flight to pune had not yet taken off nor the gates were closed. They had just closed the check in five minutes back.) but the two officers in charge refused to help and acted as if it was not their concern. I had to book another spicejet to pune at 9.40 pm. Although i had to shell out more money again and also spend 8 tiring hours at the delhi airport what remains the question is that - if indigo is not concerned about their customer relationships and satisfaction why do they have customer relationship officers at all??

Dear Sir,

I, Mrs Kanchan Malhotra travelled from New Delhi/Mumbai on 19 April 10 in Indigo Flt 6E187 Dep 05:45 pm Seat No. 5A. My samsonite checkin Bag on delivery was found totally drenched, lock was missing and and was ripped off. Immediately, I brought to notice of Ms Carol (who was on duty at the belt) and opened in front her and showed her the contents. All the clothes were fully drenched and my expensive sarees n suits were colour bleeted n totally damaged, due to no fault of mine. Carol was very rude n said it was not our fault n responsility. On my repeated request she spoke to Indigo Manager, Mr.Umesh, to come and attend to my grevience but he lied and made me go to the departure to meet him. Airport security helped me and saw the state of my bag and allowed me to go to departure. Mr Umesh kept me waiting for and hour but never showed up. I then met the duty officer Mr Mehorhosh who sarcastically and indifferently told me to go to the Police Stn. But the security officer in turn advised i should meet the Airport Manager. He heard me out very nicely and summoned Mr. Mehorhosh. They discussed my case, saw the state of damaged clothes n bag and requested him to compensate me but Mr Mehorhosh refused any resposibility. In conclusion, I earnestly expect that being a responsible Airline, and due to no fault of mine, I have been made to suffer mental agony and financial loss of expensive clothes. And had to bear the rudeness of your staff. Im sorry to say, that I have been travelling domestic/international but have never experienced such behavior and irresponsibility. Once the bag is checkedin its surely the Airlines responsibility ? I expect proper compensation and favorable response immediately.

Kindly forward this letter also to Mr. Rahul Bhatia (CEO/Indigo) for his knowledge.

Thanking you,
Mrs Kanchan Malhotra

Hello Sir,

I am seriously shocked and speachless by hearing an incident happened with one of my friend. One guy by the name of Ajay in Indigo Airline, Delhi is openly ask and provide a job of an airhostess in response of having bed with him for a day. After that only he provides an appointment letter.
There would be no rounds of an interview. Only a telephonic interview in which he ask all sorts of sexual related questions and at last ask to bed with him.
Such things are happening in Aviation Industry ( INDIGO AIRLINE ) what is administration dept. is doing? Is it like that they also aware of it and supporting it too?

The customer service provided by Indigo Airlines is pathetic. I travelled with my 2.5 year old son from Bangalore to Kolkata (on 2nd April) , 2010) in one Adult ticket (Indigo airline) and it was a smooth journey. While coming back from Kolkata to Bangalore (11th April, 2010), I was asked about the age of the child and was asked to purchase a ticket immediately. When I went to purchase the ticket, Ms Ratna at the counter asked us to pay Rs. 11, 070. I asked to talk to a senior person, and I was directed to Mr. Pratim Mukherjee, who actually knew nothing about Customer Service with the way he spoke to me and told me that it is clearly mentioned in the website that we need to carry a Birth of Certificate for the infant. When asked that then why did not they stop me for vigilance in Bangalore only, he said that he cannot repeat the same mistake committed by the bangalore staff and Kolkata is different from Bangalore (as if the Bangalore belonged to a different company).I told him that I would have cancelled my tickets in Bangalore itself, or could have purchased other airline's tickets, if I knew of the same in Bangalore. Also when asked that the ticket do not menbtion about carrying Birth of Certificate, he answered that the website clearly mentions this. When asked if a person does not how to browse a web since I booked it through a travel agent, a prompt and rude reply came from him saying, "THEN YOU SHOULD NOT BE FLYING". Since I was not carrying either credit card neither the Birth of Certificate, they told me I would be denied borading in the flight if I do not purchase the ticket. He also mentioned that I performed an illegal activity by taking a child without a proper proof. (He compared my child to a missile sayng that both are illegal).However, strangley, when I purchased the ticket for my child, no one asked us to show the proof of identity this time and I was allowed to board the flight. Also, the ticket that I purchased for my child considering him as an infant of Rs. 1, 080 was not refunded. Not to mention, throughout the conversation, Mr. Pratim had his hands inside the pockets which actually was quite bothreosme since we always knew that Customer is the king. I did purchase the ticket at the same price mentioned by them, however I feel the whole incident could have been handled much more nicely since it involved a child (who was sleeping throughout this). This incident gives an impression that all they were trying to do is have a full flight, they do not even bother about Customer Service.

Would like to inform that the indigo airlines staff lack in knowledges and use foul languages to customers and making them wait unnessarly i went to airport today at 10.15,but i have not got boarding pass till 11.15 the satff manju shri and sharon were making me waitfor long time and using foul languages at me and they asked me to get the fax copy of my credit card i asked my son to fax it but they dont know where is the fax machine,and they asked to mail me also which i did,i dint know that how they select this type of staff who are lack in basic knowledge,i am the regular customer of this airlines,and facing lots of problems i dont know the new comers face this type of staff,who dont have a proper conduct
please check and revert back
Mohammed haneef Sait
[protected]

Dear Sir / Madam

I am a registered travel agent with indigo airlines. I had asked the airline for a group quote and they returned a written quotation on my email. The group was agreed upon and i deposited the money towards the booking in ICICI bank account of the airline. However, by the time the group ticket could be issued, the airline executives(Mr Manikandan Nair & Mr Priyadarshan) confirmed that the fare had increased from the quoted price. I had refused to accept it and wanted the airline to return the money deposited to their account. it is since 6th march 2010 that i have been asking for the refund.

First the executives said they are processing the refund amount and will get back to me. After a week of waiting, i requested them to send written communication by email about the refund. But both of them seem to avoiding the calls and showed resistance to send the email. After a lot of calls and verbal conversations, i was able to get a mail from one of the executives stating that they are in the process of checking the refund process and will get back to me in 20 days. This mail was recieved by me on 15th march and i am still awaiting the refund as on date and have not further recieved any communication from the airline.

Please advice me the best way to recover the money locked with the airline.

Regards
Mahaveer Chand Nahar

This is the my experience i would like you to go thru the mail properly.



Dear Vishal,

Thanks for the reply.
After going thru your statement (Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure.)

have 1 thing to ask you , I did not choosed it RATHER your staff ("Miss TANUJA")coz of whom i Lost my flight ASKED ME TO WAIT IN THE QUEUE.

FIDS are displayed for all the airline company at all possible locations making it very crowed look but it does not says other airline passenger shuld not enter that premices.

Its a job of the Human being ("Miss TANUJA") employed & the one who represents the respective company to guide if a passenger is in a wrong Queue. On the contrary your employee misguided us due to lack of her ablity to comminucate us instsntaneously which costed us our Flight.

It WAS NOT OUR CHOICE VISHAL TO WAIT THERE WE WAITED AS YOUR STAFF ASKED US TO.

ALSO (our airport staff also reported the case to GMR officials) it was not your staff it was we ourselfs who approached GMR female who was cooperative to us, which was to be expected by your MANAGER IN CHARGE ("Debpratam").
In fact except for speaking good and fluent english you Manager "Debpratam" has no humanity to come to a newly married couple and help them politely.


Perhaps I understand from there behavour theye were shying away from us as they ( "Debpratam", Madam who gives the bording passes) knew it was their mistake.

Expect you to to re go thru the case i am sure there will be many such examples of their irresponsible behavour which is going to cost your companys rappo in the service industry big time.

Thanks & Regards

C Dikshit
Mumbai.



--- On Thu, 3/18/10, IndiGo Customer Relations <customer.[protected]@GOINDIGO.IN> wrote:


From: IndiGo Customer Relations <customer.[protected]@GOINDIGO.IN>
Subject: FW: Irresponsible and rude staff
To: "c.[protected]@yahoo.com" <c.[protected]@yahoo.com>
Date: Thursday, March 18, 2010, 10:06 AM


Dear Mr. Dixit,
Thank you for your mail.
With regards to your mail, I have personally investigated the case and established that since you were booked with GoAir, you were required to report at there check in counters. Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure. When you reached our counters, our check in supervisor informed you about the error. Even to help you out in every possible manner, our airport staff also reported the case to GMR officials, they were also helpless to do anything.
Sir, IndiGo cannot be held liable for the error at your end.
Thus, while we must respectfully decline your request in this instance.

For further assistance on fares, schedules and reservation information you can contact our call centre at +[protected] Or at toll free number[protected] or visit our website www.goindigo.in

Once again, thank you for your mail.
Best Regards

Vishal Bhardwaj

Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in


From: Chandan Dikshit [mailto:c.[protected]@yahoo.com]
Sent: Tuesday, March 16, 2010 6:04 PM
To: IndiGo Customer Relations
Subject: Irresponsible and rude staff

Dear Authority,

This complaint is with regards to an incident which costed me not only 10,000/rs. Also a loss of prestigeous time n Moment which is once in life time.

I am from mumbai & gor marrid in delhi on 27th Nov 2009, i had a flight on 29th 1.50 pm from GO AIR. from Delhi to Mumbai.



we landed in GO INDIGO bording pass counter n showed the Internet ticket print out to the representative "Miss TANUJA". @ 1.10pm

she asked us to wait ... as we waited for 20 min again when i went to confirm she asked me to go.. to downstairs to GO AIR counter n saild you have come to wrong counter.

By the time i coud reach the flight already took off..



we asked the authority (GO AIR)the extra ticket at 8.pm costed us a diff of 9600/Rs.



we went to complain abt the same to your authority ... the Manager "Debpratam" did not cooperated as he insisted us its our fault, asked us not to waste his nd our time without giving us correct reply.



The person in charge could only explain ang guide us to get fresh ticket.



I am asking you if We were guided wrongly to the Path of INDIGO, instead of GO AIR on first point why did the staff asked us to wait in Queue for 20 min...??



Here in mumbai we landed at night 11.30 @ home in borivali instead of 5 pm. It was the first time my wife came to her in laws place .. there were a set of 50 relatives wating for us but all went in vain due to Negelligence n Lack of Responsibility.

Your managment could have provided a free air ticket to us as it was their mistake to a newly wedded couple; this treatment was very harsh to digest.



If the compensation to same isnt provited to us we will go for a legal help.

Thanks & Regards
C Dikshit
Mumbai.

I have booked a flight through Makemytrip for Hyderabad to Imphal for today (2 March 2010) but I was refused to board the flight due to my pregnancy. It would be much appreciated if the refunds are credited
into my account at the earliest possible opportunity. The details of my flight (connecting flight) are

Hyderabad to Kolkata
Christina Lianlamching (PNR Number Z2NICD), Khumginsang Hanghal and
Noelle Lalmuanpuii (PNR Number Z2YZLD for both).

Kolkata to Imphal
Christina Lianlamching, Khumginsang Hanghal and Noelle Lalmuanpuii
(PNR Number H2MRAH for all)

With this letter I would like to point out my grievances:

1) I had called the customer care service and had informed the executive that I am a pregnant woman with two children but he has not informed me of any restrictions that Indigo has.
2) I had previously taken Indigo Airlines at the my latest stage of pregnancy for my second child (36 weeks) and I do not know for any reason why I had been refused this time.
3) I would bring to your attention that your ground personnel are such a careless big crew that they have not noticed me at the check in and gave me the boarding pass. Even at the boarding gate my boarding
passes were checked and everything was fine till then but as I was approaching the gate they stopped me. I request you to please keep professionals.

I have gone through the terms and conditions on your website and other related information sources. There is no disclaimer or condition that mentions that I cannot travel due to the lateness of my pregnancy. Other airlines permit travel even upto the 38th week with a medical certificate issued 7 days before the actual day of travel.

The fact that I was allowed to check in, given a boarding pass, and asked to proceed to the aircraft to board and then denied entry has put me and my children under extreme mental and physical stress. I need to be compensated adequately for my missed flight, the fact that I have to cancel all of my appointments, my bookings for hospital stay in Manipur etc at a considerable cost. Additionally, I dont think you can replace my parent's as well as my grandparents mental distress at my being denied the flight. I am ready to cooperate in anyway but I will absolutely not back out on two major things:

1. Full and complete refund of my ticket.
2. Adequate compensation for the mental and physical harassment meted out to me and my children, either financially or otherwise.
3. A formal written apology from Indigo on the mistake you have done to me.

I would appreciate that the appropriate and necessary action are taken
to avoid any more inconvenience.

Me and my wife boarded Indigo flight no. 6E 282 from Chennai to New Delhi on 24 Feb, 2010.Our PNR was Y245BG. We were sitting on seat no. 12A and 12B. There was a group of 3 co-passengers sitting on 11A, 11B and 11C. The guy sitting on 11B was continuously gazing shamelessly at my wife. To avoid any embarrassment on board, my wife didn’t report the matter to the cabin crew. But when we landed she refused to go in the bus coach till the Arrival point, since that irritating fellow was also there. We reported the matter to the Ground Force and requested them to drop us to the Arrivals by a private vehicle of airline.
Thereafter in hope of some action, the matter was reported to one of officer Mr.Amil/Mr.Amin (please pardon me for incorrect name spellings; I could not understand that properly; He is a short height guy for added ease in identification). He was informed of the situation by your Ground Force near the aircraft (through walky-talky) and by us too when we reached the Arrival Hall. He assured us that he will take the accused to task. But we were astonished when we saw that passenger moving out of the airport uninterrupted with all the smiles on his face. I fail to understand what stopped your Officer from taking action even after being in full authority and control.
Quite disillusioned by the improper handling of the matter by your Airport Staff, to report the entire matter we called up your Call Centre Number [protected] where executive told us that he could not entertain any complaints on phone. On being informed the gravity of concern, later he connected me to one of his supervisors, to whom the entire series of events was reported over the phone of which she made a note of and assured me that certainly an appropriate action would be taken in this entire episode.
This matter should make you aware of the ground realities of not only what happens within flights but also how your staff handles the matter even after being informed well in time.

Hi,
i had booked a Bangalore-Jaipur flight (flight no. 6E 152, PNR no O2G5LA). Unfortunately, in Bangalore, airport is 50km away and i missed my scheduled airport bus, and i reached 15 mins before the departure time. i was not allowed to check-in, and was told that "taxes and user development fee" will be refunded, which sounded reasonable. To my dismay, when took a closer look at my ticket, it was mentioned that uder development fee + taxes = Rs. 481!!! I am absolutely sure that when i booked my ticket, the ticket cost was Rs. 999, and rest of it was taxes (i paid total Rs 4080), but on the ticket printout, it was mentioned that tax amount is zero!!!!

So, indigo refunded my only Rs. 481. The tax that they collected is in their pocket, and they will not refund it. this is cheating!!

Dear Manager,

I am so disappointed using Indigo Airlines pathetic services. I tried booking a new ticket using the credit given by them against cancellation of a ticket but was not able to do so (there is no option in online booking to use the credit given by them) i called their customer care. Talked to them for half an hour. then they disconnected my phone twice. I am not able to use my own money (indigo credit). this is shameful. Also, refused to file my complaint.

Their representatives say i need to wait for their call. i need to book my ticket now. Who will take care of the price increase in the mean time. Please do he needful and ask them not to pester their customers like that.

Regards
Neetu Chhapolia
[protected]

This is the laid back attitude and misbhehaviour by your staff at lucknow airport,i had a flight for lko to mumbai on 3rd of october flight no.6e341 the flight time was 13.00 , and i reaached there at 12.31 (at your counter)exact and on my way to airport i phoned them and informed them to ,pls do a telephonic check inn and they said its fine and when my wife (ragini)went inside the airport at your counter they said boarding is closed ,what is this how can you say that she had a connecting flight from mumbai ,which she missed at unfortunetly wasnt able to meet her old parents after 3 yrs and this made her faint and no body from indigo staff had courtesy to help ,inspite the way they were talking to the customers that is not acceptable at all,i will take issue to the consumer court and will send a letter to aviation ministery ,what kind of mental harresent and depression my wife faced after this whole episode ,and believe me i will esclate this to the higher ups of indigo till MD&chairman ,that this kind of attitude is been given to the customers by private airline like indigo and i will write a blog on consumer site and let make people aware what indigo is doing ,its better to travel by train but not by indigo ,and provide me the email of md and chairman else i will have to go to the honrable court for this .you cant even imagine the pain of my wife ,what she is going through but i wont let this happen to any other customer.i am sending mails but no one is responding ,is this ia the way you treat your custmers.my mobile no is [protected]

Hi,

I booked ticket from indigo for 23rd Jan 2010 ( PNR- L1N4EB)

However, due to an emergency we could not fly on agreed date.

I spoke to customer care and I was told that 750/- per passenger charges are applicable in order to cancel it which is very unfair. I am frequent flyer of Indigo and should take my case in to consideration and do not deduct the cancellation / Change the destination fee for all passengers.

I asked an agent who was available over to the phone to deduct one passenger cancellation fee i.e. 750/- but he was not agreed.

I would appreciate if you can look in to this case. i sent them an email but response was not okay.

I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr. Ajay kumar and they apprised me that my wife has no other alternative except to cancel the Mumbai - Ahmedabad Sector ticket and will be charged Rs 750 for cancellation, i.e. Pont No. 1. Secondly i will not be provided with any refund except a credit not valid for one year for the balance amount.
This tantamount to me buying a new ticket for my wife and getting no refund for earlier ticket though the flight was with the same airline and cancellation is also due to the problem at Airlines end and not the customer end.
I want to bring to the notice of all the people to take care of this in future as Airlines will not handle any complaint it is just like a train ticket and nothing else. All their advertisement for customer service is false and vague.
Udai Pratap Singh
Mobile No [protected]

Hi,

I was supposed to travel on a Mumbai jaipur flight tomorrow morning at 6 AM. At about 6 PM today evening, Indigo called me and told that the flight has been cancelled and they have shifted me to a 9:25 AM flight tomorrow morning.

They did this without even asking me. I have a 9:00 AM meeting tomorrow morning which I will have to miss now.

They offered a refund of the ticket price which is not good enough because if I book a flight now on any other airline it will cost me almost double of what I had booked the flight on Indigo for.

I had to request my client in jaipur to reschedule the meeting at this last moment making me and my business look bad.

This is the most pathetic and irresponsible airline. I will probably never travel by Indigo again.

I took an Indigo airlines flight from Mumbai to Lucknow on January 3, 2010 via flight no. 342 which departed from Mumbai at 1:45 PM. I checked in my bag at the baggage counter and proceeded to take the flight. When I landed in Lucknow, I found my bag handle was broken and the bag was torn. I brought this to the notice of the Indigo Airlines baggage personnel. I was made to wait for an hour and then was directed to their supervisor who told me that they would repair my bag if I left it with them. I refused to leave my baggage with all my belongings in it with them and they rudely told me that they wouldn't do anything. On asking for a fair compensation, I was told that the damage was worth Rs. 50 when it was much more than that. I asked the supervisor to tell me the person concerned whom I could talk to regarding this. The supervisor was rude and shouted on me that I was making it all up. I was accused of fabricating a story and no compensation given. They refused to apologize for their mistake and shouted on me.

This speaks about the kind of customer treatment that passengers receive from Indigo Airlines. The airlines should take action against the erring personnel and compensate me adequately for my loss.