IndiGo Complaints & Reviews

I had received an e-mail from INDIGO saying that VIP program i would get a 100% discount on flight tickets if booked within 25th January and if i travel by 15th April.

I clicked on the link and tried booking...Initially, on the booking page it showed me Rs 2500 as ticket fare and i added some additional options...

Even on the last page before making the payment it said that "You are availing the 100% Very...

I was having a valid air ticket by Indigo airlines from Kolkata to Pune. The schedule departure time was 18.15 hours. I reported to counter for my boarding pass at 17.35 hrs. Five minutes late was because of screening bags etc. My boarding pass was denied and not allowed to board the flight.

I was going for an emergency matter to attend my seriously ailing cousin at Pune. After all request in vain, I was offered a ticket on...

I am Kapil Sharma a resident of Meerut and works with TCS. I just wanted to draw your attention towards worst ever experience with Indigo Airlines, today I booked a round trip journey from Delhi to Bangalore PNR - WB49AG through makemytrip but mistakenly I typed the passenger name as Subhash Chandra Bose in place of Subhash Chandra Sharma. After realizing my mistake I called Indigo Customer Service to request them to update the name on ticket...

Please find below my email conversations with your customer care. It's been 3 months now and yet no revert:

From: Achintya Karmakar [mailto:achintya.[protected]@travelfoodservices.com]
Sent: 28 September 2010 19:15
To: 'IndiGo Customer Relations'
Subject: RE: Bad Experience !!!!!! j82dbf

Dear Shilpa,

Thank you for the prompt response, and I’m aware of what, who,...

Hi,

This is regarding complaint against Indigo way of treating customers.
Incident happened on 17th Dec. flight no 6E134 ( Pune - Delhi) Morning 5:45 departure.

I reached Pune Airport at 5.20 A.M(that was a lil late)
There was no one to entertain at Indigo Airport Counter, staff co-operated by suggesting me to travel another day by some other flight for which they said...I will have to pay new charges...

Respected sir,

I Dhaval Parikh had travelled from goindigo at 23rd November from ahmedabad to Bangalore at 17:00hr by flight no : 6E 153 , seat no 27D & Booking ID NF[protected] . As I have put two bags as luggage at check in counter and as I have reached Bangalore, one of my bag's lock was opened and my phone wchich I have kept in that was stolen. So please help me for this problem. And this...

Hi all,

I would like to highlight a practice which ONLY Indigo airlines have initiated during its domestic flights.

As before the take-off when the security announcement will be held right away after that Indigo airline people will promote and address regarding the food, promotional activities (the magazine) in both the languages.

Is this ethical or a fair practice which is allowed because as soon...

i am a passenger who had an Indigo flight to catch at 6:15 am on 16th November 2010(From Delhi to Kolkata). Having reached the airport at 5:30am the staff refused to check in my luggage saying the boarding doors are closed. Besides the refusal the manager of the above air fleet was rude and uncooperative and refused to speak. There were 5 more passengers with the same problem, however are requests fell on deaf ears. i would also point out...

This is the tale of Indigo airlines and their ticket booking system. My wife booked the ticket on Indigo one fine Sunday afternoon, everything went well and she printed out the ticket. I immediately noticed that she had given the wrong name on the ticket (her married name versus the maiden name – she only has IDs for her maiden name). She immediately called the call center and she got the shock of her life!! They wanted Rs 1600 to change...

I have booked a Ticket through Indigo Airlines from Vadodara to Delhi (10th Nov'2010) for my parents through my Credit Card. Booking reference no. is P9BYDB. At Airport, I showed the Ticket and Credit Card to the Ground staff and they confirmed that the booking is fine and we can proceed. My parents went inside the Airport and later, the staff denied them for issuing the Boarding Pass and started demanding the Credit Card. It took me...

Hi,

I had a booking in indigo flight from from mumbai to bangalore for the date 8th november with the below details.
Flt # Date From To Depart Arrive Seat #
6E415 08Nov10 Mumbai (BOM) Bangalore (BLR) 21:00 22:40

But due to jetlight flight coming from nagpur to Mumbai got delayed (GCXMPY) for 1.40 hr due to which I reched to checkin...

Hi,

This is regarding complaint against Indigo way of treating customers.
Incident is on 29th Oct, flight no 6E155 ( Bangalore- Delhi) Evening 5:00PM departure.

I had reached Bangalore Airport indigo counter at 4:30( I know this is bit late), but as I am travelling by Indigo from last 2 years continuously almost every 2 months time and very much aware of boarding time and everything.
But this time...

HI,
I travelleved on Indigo airlines on 24th Oct with PNR NO;R6HWDB.I was travelling with my spouse Chandrani Roy.The baggage allowance was allowed as 20kg per passenger but I was forced to pay for 11kgs extra.I was late for the check in so I made the payemnt to avoid missing the flight or else I would have missed my business meet.When I reached Bangalore I weighed my baggage which were 36kg450 gms in total.It was really surprising...

Dear Madam / Sir,

This has reference to :

1. PNR No. P85NCH related to travel of Mr. Rahul Maheshwari from Ahmedabad to Mumbai by Indigo Flight 6E 214 dated Wed. Oct. 20, 2010 departure 9:55 AM arrival Mumbai 11:00 AM,

2. PNR No. Q813DI related to travel of Mr. Ashok Kumar Agarwal / Ms. Hanna Urban / Mr. Vera Linkevich from Ahmedabad to Mumbai by Indigo Flight 6E 214 dated Wed. Oct. 20,...

POOR INDIGO...!
My flight to Mumbai was on the 23/10/2010 at 11.20am (INDIGO 6E324). I was travelling via airlines for the first time in my life. It was a very important official conference that I was looking forward on the very same day. However I arrived at the Airport at Indigo ticket counter to take a print out of my ticket at Netaji Subhash Chandra Airport KOLKATA at aroung 9.30am.
I inquired the lady at the helpdesk as...

Hi,

I had a Indigo flight out from Kolkata to Delhi at 7:05 in the morning. I reached the counter 40 minutes prior to departure, understandably the lady at the counter told me that I could not check in anymore.
She mentioned that the check in closes 45 minutes prior to departure, and I have received a message about this, which incidentally I have not received.

After this she told me that I can take the...

I arrive at the ckeck in counter 35 minutes before departure time. But I arrived 10 minutes late according to 45 minute prior departure check-in policy. Indigo Airline refused to refund nor to change the ticket. I had to buy a new ticket and flew. I requested refund. But the customer service said that according to Indigo Airline company policy, my ticket was forfeited. Indigo Airline did nothing to take money from me other than quoting...

I arrived at Kolkata Airport at 5.20 am., 35 mins. before departure of INDIGO 6E-320 (i.e. 5.55 am.) today morning on 17.10.10. And the 10 mins late was due to some illness. But the Asst. Manger at Dumdum Airport was NOT ready to listen to anything and he didn't allow me to take the boarding pass. I missed my connected flight also from Mumbai by Air-India - though they were very co-operative regarding this in all possible way. I have...

dear sir/madam,
i booked a indigo ticket from banglore to delhi from flight no. indigo 6E-275 dated 17 oct 2010. in ticket flight depart timing printed 10:50:00.
when i reached airport for bording pass at 8:30 the counter person answered me that your flight depart time was 06:00 o'clock.
i requested them that i m with family and i have very urgent work and total sechdule...

Indigo airlines call center wrongly conveyed that Armed forces booking is valid for their families also. Its not valid if the army person is not travelling along with you. for this reasong they denied me the boarding.
when i aksed for option they said u can cancel your ticket with rs 750/- as cancellation charge. i asked them to cancel. they told me that we have cancelled your ticket and remaining amt is reverted to your mastercard....