IndiGo Complaints & Reviews

Please have a look on the incident/Accident that has been experienced by me while travelling with INDIGO with whom I am travelling from past four year .

FLIGHT NO-6E-136 from Kolkata to Pune dated of jouney-29/09/2010 date departure time-11:10 BOOKING Reference-A872DG

1) I along with my family (Including one infant) reached at boarding counter at 10:30 I have shown my ID proof and submitted the ticket, lady...

I am really disappointed with the current senerio that I have faced with your company. I had booked a ticket for my sister in the month of June 10' and because of RESCHEDULING OF THE FLIGHT I had to cancel the ticket SPENDING 1500 RS. ON CANCELLATION which was also a non great experience with you people and now when I want to use the BALANCE AMOUNT on my ticket which I had cancelled, your executives are telling it's blocked by the...

Dear Sir/Madam
As a passenger of your Kolkata to Agartala Flt. No.6E279 on 20.09.2010 I was refused to be accepted as passenger by your personnel on duty at the reporting counter. After reaching airport at the last moment myself reported at the security check counter got my baggage checked through X-BIS at around 08:05/07 AM, then proceeded to the reporting counter for reporting at around 08:10 AM. Before putting my baggage for security...

Dear sir,

Myself is ankit sharma working in Indian Navy(Naval Base Kochi).
On date 12 sep 2010, me and my colleague Deepak Kumar had travelled through indigo airlines from kochi (kochi-mumbai-delhi). We were carrying 2 big baggages and 1 carry bag and 1 guitar with us...
We had given our 2 big baggages to baggage transfer service and carrying guitar and carry bag with us....
On final personal item checking,...

We had a booking from Bangalore to Kolkata on 9th September at 11:55 hours with PNR number S7W1BA and a connecting flight from Kolkata to Guwahati same day at 16:30 hours with PNR number M7KHLC. My father had died that day in the morning so we had to reach Guwahati by evening.

We reached the Bangalore airport at 11:30 hours and Customer Service Manager Mr.Manish told us we can't board the flight from Bangalore as we were...

I am a serving defence personnel, my wife booked a return ticket from mumbai to delhi on Indigo airline PNR -W6P1DG and availed the defence personnel discount on her ticket, while her journey from mumbai to delhi was uneventful, her return journey was planned on 30 Aug, she reported to collect the boarding pass at 1500 hrs and despite her possesion of a valid dependent card issued by defence authorities she was refused boarding pass by the...

Ramprasad Chari to IndiGo
show details Aug 9 (1 day ago)


Customer Relations Officer,
Kindly refer your below mail and provided voucher details for future booking by Indigo by 31st August.Kindly note that I went for a booking to Vadodara airport for Indigo flight from Bangalore to vadodara for 7th November for 2 adults by 6.10 am flight.I opted to encash my voucher of Rs 1000/=for overall fare adjustment...

Dear sir/madam

i booked ticket threw call center ... person who booked my ticket his name is Sumit ...

my PNR NO is - P5SPCH ... and i paid threw credit card with is belongs to me

that guy said he is going to send me ticket on my mail id ...

that ticket i didn't receive .. so i called on call center no and i spoke with person called - Pravin on 26th june

then...

I booked ticket of the cited airlines in April 2010 and the details in this regard are as under:

Ticket number D416CF
Sector Mumbai to Chennai
Date of journey May 17, 2010
Flight 6E 191
Passengers Four
Base fare
Other charges & taxes & fees
Total ticket cost Rs. 2,004
Rs. 10,416
Rs. 12,420

Some time towards the beginning of May 2010, I decided...

This is regarding a return flight to Mumbai booked with Indigo travels. While we were issued the boarding pass, we were denied boarding at the gate as it was said the doors were already shut. We had been stuck at the security line which was 100 passengers long and there was no Indigo airline official to get us past quickly. We reached the gate 5 minutes before flight departure time and the ground staff denied us boarding even as he spoke...

I have a booking on Indigo from Chennai to Kolkata on 25th June, 2010 (I can give the booking details if required). I contacted customer care ([protected]) on 21st June, 2010 at around 11 PM to reschedule my booking from Chennai to Kolkata on 24th June (instead of 25th June) one the evening flight (6E 277) and I wanted to have a return ticket from Kolkata on Chennai on 5th July, 2010 on the morning flight (6E 275), and asked for the total...

I had booked a confirmed Indigo flight ticket on 11th May,2010 via Travelocity website, for travelling from Mumbai to Jaipur for an important work.
The journey was scheduled for 21st May, 8:10 PM. On the day of journey, at the check-in counter on airport while checking my Iternary, Indigo team told me that my ticket was cancelled by somebody.

I have no idea how my ticket was cancelled without my consent, I enquired...

We were to catch the IndiGo flight 6E342 from Mumbai to Lucknow on 15/06/2010. Due to a traffic jam we arrived at the airport at 14:00. The departing time of the flight is 14:25. Clearly we were late for the flight and under these circumstances we automatically follow the correct procedure. However two events prompted me to write this COMPLAINT.

1) While we were stuck in traffic i called their helpline [protected] who forwarded...

Dear sirs,
I had done a booking on 4.3.2010 thro'makemytrip.com for Indigo carrier for
my wife,Sarada Chari on travel date 26.5.10.I was issued an e-ticket
Vadodara-Mumbai,6E210,26.5.10,PNR No G3ZPCE &
Mumbai-Hyderabad,6E258,26.5.10, PNR No M35CAC.It was a single e-ticket with
referred PNR nos.On travel date I was informed by Indigo that the flight
scheduled from vadodara is delayed with...

I was having ticket ( Ref: Z3F9BH) of 6E 273 - Delhi-Kolkata on 27th april'10. Due to Bharat Bandh you have cancelled the flight around 4 PM in the evening. Till 3 PM I was constantly following up over phone with Indigo and it was told to me that it has not being cancelled. Since it was understood that Kolkata will be totally paralised on the next day - I was forced to reschedule the ticket on 28th and spend around Rs 3000/- extra.br...

The delhi ground staff of indigo is completely unhelpful and up. Misspooja (Customer services executive) and mr neeraj just so unhelpful, non-co-operating and unprofessional. I was traveling leh-delhi on 22nd of april thru jet airways. My flight was to land delhi at 8.30 am but their flight was delyaed 5hrs due to technical reasons. I had to catch a delhi-pune indigo at 2.30 pm same day. My jet flight reached delhi at 1.40pm andby the time...

Dear Sir,

I, Mrs Kanchan Malhotra travelled from New Delhi/Mumbai on 19 April 10 in Indigo Flt 6E187 Dep 05:45 pm Seat No. 5A. My samsonite checkin Bag on delivery was found totally drenched, lock was missing and and was ripped off. Immediately, I brought to notice of Ms Carol (who was on duty at the belt) and opened in front her and showed her the contents. All the clothes were fully drenched and my expensive sarees n suits...

Hello Sir,

I am seriously shocked and speachless by hearing an incident happened with one of my friend. One guy by the name of Ajay in Indigo Airline, Delhi is openly ask and provide a job of an airhostess in response of having bed with him for a day. After that only he provides an appointment letter.
There would be no rounds of an interview. Only a telephonic interview in which he ask all sorts of sexual related questions...

The customer service provided by Indigo Airlines is pathetic. I travelled with my 2.5 year old son from Bangalore to Kolkata (on 2nd April) , 2010) in one Adult ticket (Indigo airline) and it was a smooth journey. While coming back from Kolkata to Bangalore (11th April, 2010), I was asked about the age of the child and was asked to purchase a ticket immediately. When I went to purchase the ticket, Ms Ratna at the counter asked us to pay Rs....

Would like to inform that the indigo airlines staff lack in knowledges and use foul languages to customers and making them wait unnessarly i went to airport today at 10.15,but i have not got boarding pass till 11.15 the satff manju shri and sharon were making me waitfor long time and using foul languages at me and they asked me to get the fax copy of my credit card i asked my son to fax it but they dont know where is the fax machine,and they...