IndiGo Complaints & Reviews

Hi,

Regarding the PNR no CGGZLS, I canceled the ticket on 22nd Dec and i was told that within 7 working days the amount will be credited to my credit card.

After 10 days when i called customer care they told me that due to some back-end problem the transaction was not done and again it will take 7 working days.

When i asked to talk to the manager The customer care representative kept the call on hold for 15 min after that i had to disconnect the call.

Can someone tell me what was your team doing after 7 days passed and why the reprocessing was not done automatically, Why the process only starts after customer reminds you.

Horrible experience with the customer care of indigo, moreover there is no email on the website to register complaints, The customer care agents gave the wrong mail id 3 times.

I guess customer.[protected]@goindigo.in is the id

Can someone share the email id of the concerned department where i can log complaint.

Regards
Chandan

I had a booking for the 7.35 pm Indigo flight from Hyderabad to Bangalore on the 24th of Dec 2011. The PNR number is YLE6DX. I was to take the flight with my 22 month old daughter. At 6 pm on the day of the flight (less than two hrs from the time of departure), I got a call from Indigo notifying me that the flight had been rescheduled for 8 pm. Knowing that flight delays can have a chain effect resulting in more delays and given that I had to catch a train from Bangalore (PNR #[protected]), I figured I couldn’t make the connection with my infant. So I called up Indigo to cancel my booking. I was shocked to hear that cancellations can only be done 2 hrs in advance.

While I understand that as a policy for flights that take off on time, it doesn’t make sense for flights that get rescheduled. The only reason I was cancelling the flight was because it got rescheduled. I got to know about the delay less than two hours from the time of departure so how could I have known about it two hours in advance to cancel the ticket that much in advance? This is another case of airlines taking customers for a ride. They can't penalize the customers when the fault is actually theirs. I request the authorities concerned to take action against Indigo and have them refund the booking amount.

Thanks,
Priya Nayak

Hi,

My wife (Dr Priya P Nayak) had booked a ticket on Indigo for Hyd to Blore on the 24th of Dec. The PNR number is YLE6DX. She was to take the flight with our 22 month old. The flight was scheduled for 7.35 pm. At about 6 pm (less than 2 hours from the time of departure), she got a call from Indigo mentioning that the flight had been delayed by half an hour. Knowing that flight delays can have a percolation effect and the fact that she had to catch a train from Blore with the infant, she realized she may not be able to make it to the station in time. So she called up Indigo to cancel the booking and was shocked to learn that the bookings can't be cancelled less than 2 hrs from the time of departure.

The cancellation was solely because of the delay and that notification was received less than 2 hrs from the time of departure. So how could she have known this 2 hrs in advance to cancel the ticket. This looks like another case of airlines in India exploiting customers. Hoping for some stringent action against Indigo.

Thanks,
Sandeep Prabhu
Ph:[protected]
prabhu.[protected]@gmail.com

i was travelling fromdelhi toimphalon15/12/2011....wit PNR-KL58EQ...,by INDIGO wheni rreach imphal having a suitecase na guiter as my lugage.i found dat my guiter which was btoken n useless....i spoke tothe conecrnd departrment ofindigo over there in imphalbut wasnotheard n they acted manner less..they informme i should ensure my luhahe by paaaaaaying 500 which was never mention at the repcrting time.they told me nothing wilhappen to any ofmy luhahe including the guiter over ther at Delhi counter...but mthe one lost so i enquire aaaabt it however instead of showing humility nn good hospitality they acted sorude n this is rediculouse.so i requust the the indigo flight authoority tolook intoit n replace my guiter wit new one .....thank you...!!1

on 26 nov, my boarding wz from kolkata to ahmedabad by indigo. by mistake i carried a 500ml of baby oil(sealed new pack) in my cabin baggage. security didn't allow me 2 carry it & i didn't have sufficient time 2 send it in check-in baggage. the next day itself one of my relatives had his flight from kolkata, so i enquired if he could collect the product. they(security) took my boarding pass & entered the information and told that he could collect it any time by reporting it to AIRPORT MANAGER. when i landed to my destination, i made a call 2 indigo and narrated the whole story, they too gave me the same assurance what i got from kolkata airport.
the next day when my relative enquired about the thing, the answer wz "we don't keep such records".
if this is the matter, what is duty of the airport? there should b some alternative if such thing happens. if not why the assurance given?? i enquired about the product the next itself not so many days later.
there were so much of harassment's in the airport. they didn't allow me for 42kg.(we were 2 passengers) and asked me 2 make some other baggage as cabin baggage 2 adjust the weight. this wz the reason that the bag that i interchanged with my cabin had that oil &i didn't notice.
there were lot of injustice happening in front of my eyes 43.5kg. they allowed for another person. in security also it wz very liberal.i didn't have enough time to talk about this after all these tensions.
i wished 2 talk directly 4 this but u have kept no number provision(may b so that u can escape if the complaint is not soooo interesting).
when ever i think of this incident, i feel very bad. i would like 2 know what happened 2 my product and i[censored] don't keep such records, why my boarding pass wz taken??????

g. sanyal

Sir

I fail to understand under what sort of normal policy these Airlines have that a customer booking ticket and cancelling the same, why his money is not directly not refunded to his card a/c. The policy developed by them is always for your benefit and for the monetory loss of customer. They are keeping the public funds with yourself without any inetrest paid to them with intention of forfeiting the same if not used. Such sort of policy is not acceptable to me.

I once again request you to actions against these companies for laying down rules and regulations which is against the ineterest of public.Instead of returning money every time they allot a voucher number and if not used they forfeit the amount. They have forfeited my Rs 2729.00 and i seek help from regulatory auhtorities and also want justice as per eye of law.


I had been booking tickets and paying cancellation charges and funds kept to your credit shield a/c. Almost Rs 4000.00 appx has beenpaid as cancellation charges. The officer dealing with cancellation desk was saying that my voucher amount Rs 2729.00 will be forfeited and rest amount will be transferred to card a/c which is not acceptable to me


regards.......
Umesh Mishra

Hi my Booking reference number is : EIVDBN,I paid Rs.6820 for this ticket, and later on I cancelled my round trip ticket from Bangalore to Kolkata. I was supposed to get Rs.5320 as refund from the airlines, but did not get any. Then I called up the customer care to know the status, they said Ill have to use the credited amount, and Ill not get the refund amount into my account. But when I logged into my indigo account, I did not see any amount credited to my account as balance. Everything seems like a bluff.

Can anybody suggest that how can I get my money back.

Regards
Soumali

I tried bookng a ticket thru' compant website and got a fare for dubai-del-dubai for 1 adult and 1 child as AED 1634. Got stuck in payment page so tried for a resoulution thru the call centre. To my amazement, they offered to book directly and when it came to giving me the price for the same ticket, same day and same specs is got a rate of AED 1700++ . Is this not cheating ? Indigo Airlines should explain this.
Earlier, last month, for a typo error in surname of SINGH vs SINHA in the family name of my Father in law, i was made to cough up INR 1500 for every sector. Paid INR 3000 for a typo.
In the name of low cost airlines INDIGO takes consumers for a ride. Obviously covers itself by "sign the I AGREE field" where no one reads the fine print.
I am really distraught and hence this mail / complaint

I was supposed to travel from Bangalore to Hyderabad on 21st Nov by Indigo flight 6E 152. However I missed the flight as I was late and they did not allow me to check in even though I arrived 35 mins prior to departure. I am completely disappointed as this is the first time I missed a flight and the Indigo crew did not oblige even though I am a regular customer. My booking reference number is HJVYDR.

sir
Booking reference no.-GIUSDS
Passenger name -Tanveer mirza
Flight no 6E 222 Imphal to DelhiNo04,2011.

Sir i have cancelled my ticket Nov03,2011 ,in master card no-[protected],
Sir cancelled amount not refuned my card so sir i rech n my vill. Himchal pradesh plz my new cont. No is [protected], 0
[protected]sir plz refuned my amount in my master card P.N.BANK

i have made a call to indigo airlines customer care executive at 5.15 pm on 25/11/11 for cancellation of 1 ticket from 3 tickets and my pnr is FJZUEM and the customer care executive said me that he is in process so please be on hold so i agreed with him and i was on hold still from 25 to 30 min but i didn't got any answer and the call has been disconnected so what is the matter of not giving answer and after that i have log in to my account and i was checking the my bookings but on that page there was a option of finish so i was not getting the option of logout so i have clicked on finish and suddenly the 3 of the tickets has been cancelled so what is this problem facing by us now three of the tickets has been cancelled and they deduted their cancellation amount and now we are in trouble for travelling plz help us and give us better response

Hi,

This is Ruchi Chhaparia. I had booked a round trip ticket from Delhi to Banglore and Banglore to Delhi. But because of some reasons i have cancelled it. The PNR number is EJQHCQ. I got it cancelled on 7th Nov. Today is 21st Nov. But still i didn't get my refunded amount which is 6166 rs. I want my refund back. Could you please help me in getting my refund back. I have called customer care for around 50 times but they are not guiding me the ways to get the refund. This is really inconvenient for the passengers if they are not getting the refund back within 7-10 days.Please help me.

Thanks & regards
Ruchi Chhaparia

indigo has looted Rs 35448/- by way of online and they have no phone nos. for complaint. It is very urgent case, dont know what to do, how to complaint, customer care person gagan said they can only book flight and help less, they do not have anyphone nos of concened officers or staff even they do not know where is office of indigo. akgupta [protected]

I travelled by Indigo flight 6E 242 on 15th October 2011 from Ahmedabad to Kolkata alongwith my family ( Booking reference number NFB7DM and CF6CAQ). We had 3 checked in baggages and 4 hand baggages.At Kolkata airport one of the checked in baggage was received very late and it was in open condition wrapped in a polythene sheet. This is despite the fact that this baggage is a VIP Maxima suitcase with 1 centre lock and 2 side locks and all the 3 locks were still secured when the bag was received by us at the Kolkata airport. When we questioned the Indigo ground staff about the damage and possible pilferage from our bag they said that we had over stuffed it so by internal force it got opened.
I explained to them that if a bag is overstuffed and locked then if the bag opens by internal force then the locks would have broken.This explanation they are not ready to accept. I even stuffed everything inside the bag but since the locks were not working so I could not close the bag completely.
Furthermore they were not willing to give us any acknowledgement that the bag has been received by us in damaged condition. They continued saying that they would get the lock repaired and give to us. Regarding the contents of the bag they asked us to check if everything was intact.Since we had 2 more checked in baggages and 4 hand baggages and there was no space available where we could check the contents in totality I told them that the valuables in the form of a digital camera is there but regarding the clothes it would be possible for us to verify only after we reach home and tally the contents of all the bags.The 2 airline staff present Mr Deepak Anthony and Mr Anupam Banerjee agreed to me.
Since for 2 hours they didnot give any written acknowledgement of the damage to our bag so I had to write the compliant in a plain register kept by them over there and told that within 2 hours someone from customer service would get in touch with me.
After reaching home when we checked all the contents we found one pair of shirt and trouser missing.
Since there was no communication from the customer service till 7.30 pm on 16th october 2011 so I wrote a mail to them describing everything.
The Airlines is now saying that since I didnot make official complaint about the missing articles so they won't accept the claim and regarding the damaged bag they would get it repaired and return to me.
At no point during our discussion at the airport did the Indigo staff mention that once we leave the airport our complaint if any for the missing articles will not be accepted.
Such a treatment by one of the best on time airline is highly undesirable.
Please provide me the solution to this problem.

Regards

Sanjay Agarwal
Mob:[protected] / [protected]

I, Mrs. Divya Shah Tulsyan & my husband Mr. Sumit Tulsyan had taken the Kolkata to Hyderabad flight, Flight no. - 6E 348, on 31st Oct' 2011.We were carrying a two wheeler black coloured American Tourister suitcase which we had luggaged as FRAGILE. However, on reaching Hyderabad it was untraceable.The Tag number of the same is [protected].The bag contained valuables worth Rs.60,000.

We complained about the missing bag to the Indigo Customer service counter and they provided us the with a complaint number, number being 2011/10/31/03/M.Our booking confirmation number is FGS9EP.

Its been more than 6 days since we have been following up with the Indigo staff day and night but without any concrete results.They just have one standard answer when we call them up, which is "We are looking into the matter
".However, from their attitude it seems that they are not taking the matter seriously and their approach is at best 'callous'.

Please note that our permanent address is in Kolkata and we are facing a lot of problems due to the missing baggage.

We expect better service and pro activeness from the one of the best airlines in India. Would request you to personally look into the matter and get us back our suitcase at the earliest.

Distressed and Harrassed customer,
Divya and Sumit Tulsyan
Ph-[protected]/[protected]

Hi had boarded flight 6E 277 of Indigo , Delhi- Bangalore- Chennai at 3.05 pm on 5 November, 2011.

My seat no 19D

Please took off from Delhi for Bangalore and after around approx 50- 70 miles post take off the pilot took sudden scary maneuvers down and right turns and it was very scary as if the aircraft was falling down. All the passengers inside were scared to death.

30 seconds later the aircraft stabilized. 30 seconds was long time and the pilot took long to stabilize it.

After 10 minutes the pilot made an announcement that he had seen another aircraft in close vicinity, which was dangerous and hence the strong sudden turns to avoid collision. He said this situation will be reported to ATC and it would be found out whose mistake it was.

But the truth is unknown, whether the mistake was of indigo pilot itself due to negligence or other aircraft pilot or control room.

Indigo has not yet announced which was the other aircraft and what was the reason of such dangerous situation and whose mistake it was.

Please help me with getting an answer from Indigo on details of why such situation occurred and whose mistake it was and the pilot names. Please note: it was so scary that I had to sit 2 hrs 30 min just waiting for the flight to land and get out safely.

Regards,
Rupesh Sawant.
email: sawant.[protected]@hotmail.com

Dear Sir,

From the contents and the spirit of the below-mentioned communication,i have honor to state u that today(05Nov11) i booked with your indigo flight from Imphal to Delhi of 12NOV11 with passenger's name BM MADANI ALAM,DOB[protected], adress :Lilong, contact nos :[protected] and [protected] .
At the last stage of booking (ie payment option) i chose internet banking and they gave me an order no [protected]D4F22B96619.After that it is written that the transaction is successfully completed and i was waiting for the reference no. to show on my desktop but it doesn't i wait for 02 hrs.A sum of Rs6429.00 is deducted from my account.
It is my mandatory journey as i have no any other option other than by flight.Also i m your frequent customer. So please refund the said amount to me so that i can book another flight at the earliest.






hopefully ,
MD IFTAR ALAM
bhuj ,kutch
gujarat-370001
email:[protected]@gmail.com
[protected]@gmail.com,contact no:[protected],[protected],[protected]

I have faced one of the worst experience of Indigo Today on the Vadodara Airport for Flight# 6E212 on 2nd November,2011. I was unfairly charged (600 INR; Voucher number 0777014)with the extra luggage for having by laptop bag.

May be this would be the last time I would be travelling with Indigo for Personal or professional reasons.

The Indigo Baggage Checkin Representative at the Vadodoara Airport didnot allowed my laptop bag to be carried and claimed initially to included in the Cabin Baggage, latter on came up with the issue that i couldnot carry two bags(two bags: Regular Cabbin Bag of 8kg and laptop bag weighing 6.5 kg). Customer care representative clarified that laptop bag weight doesnot include in the Cabbin baggage. Customer Care executives backedup saying he cannot do anything once you reach airport. No one on the airport was ready to listen and the superviosr on the Airport didnot cameup to hear the facts or observe the baggage.

Please note I was carrying the Laptop Stroley bag which we generally carry for business purpose and it only contained a laptop + charger and portable harddisk.
Total weight(Checked Baggage: 18.5kg ; Hang Baggage : 8 kg ; Laptop Bag 6.5 kg).

Below is the quote from Indigo site(Attached is the screenshot)
"Customers may carry a maximum of one piece of Hand Baggage, as defined by Bureau Of Civil Aviation Security (“BCAS”) guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size. Additionally, a laptop bag or a ladies’ hand bag may be carried as Hand Baggage."

I AM SORRY TO COMPLAINT THE AFFAIR OF AIR LINES OF INDIAN ORIGIN.
LET IT BE THE AIR INDIA OR INDIAN AIRLINES OR ANY OTHER AIR LINE. ALWAYS THERE IS PROBLEM WITH ONLINE RESERVATION. THE WEB PORTAL IS ALWAYS HAVING PROBLEM ONE OR THE OTHER.

NOW FOR THE FIRST TIME I DECIDED TO USE NEW INDIAN LINER NAMED INDIGO AIRLINE FLYING ON INTERNATIONAL ROUTE TO DUBAI DELHI. TO MY SURPRISE, THE AFFAIR IS SAME. THE WEB PORTAL IS NOT ABLE TO COMPLETE MY BOOKING. IT IS DECLINING MY CREDIT CARD (MASTER CARD). I IMMEDIATELY CHECKED MY BANKER, CITIBANK, IT SAYS YOUR CARD IS UP AND RUNNING WITH SUFFICIENT CREDIT.
WHEN I CONTACTED THE AIRLINE. IT VERY PLAINLY SAID, WE ARE DOING SO MANY TRANSACTIONS, WE ARE NOT FACING ANY PROBLEM. WHAT DOES IT MEANT THAT THE PASSANGER IS SIMPLY STUPID. HE IS SIMPLY WASTING IS CALLS AND TIME TO CREATE FUSS.
IN CONTRAST THE INTERNATIONAL AIRLINE LIKE EMITATES WHAT A FABULOUS SERVICE. WHAT A CONVINIENT WEB PORTAL. NOT EVEN A SINGLE HITCH. IN ONE YEAR I MIGHT HAVE TRAVELLED MORE THAN 12 TIMES WITHOUT A HITCH.
WHY WE INDIAN AIRLINES CAN NOT COME AT PAR TO THE INTERNATIONAL AIR LINES.

I mailed the details to the customer care of the company of the intentionally done act by their staff at the Delhi Airport and got a very rude revert:

From Me:

This is to inform that due to the systems being slow at the Delhi Airport on 6th Oct 2011, despite of being in the line since 10.10 I wasn't given the boarding pass for the flight 6E551 for delhi to Srinagar scheduled at 11:05 am. Infact the blame was given to me for the same
And its a requiremnt to mention that the assistant manager there Ms. Kiran Khatri had no manners to talk to a customer!!
I was then told to pay the difference n board d next scheduled flight at 12:20. I kept waiting and told my 11 group members who came from kolkata to take the 551 flight...even after being at the counter till 12:20, I was simply refused to get the second flight saying that it was full,while it had 4 seats available (as said n shown by ur employee only)..
M highly disappointed with the kind of attitude n behaviour Indigo employees carry specially Ms.Kiran. She don't deserve to stand at the front counter if she is not aware of her duties n responsibilities n specially the Manners to talk to a customer!!
Anyways,I had a person hospitalised n Go Air people helped me to get an immidiate flight to Srinagar..thanks to them
N to be frank,I am travelling from Indigo from years, atleast once every month bt never came across such a behaviour. Better for me to go by Go Air now!
Totally lost my trust on indigo as noone helped me be it ur helpline or airport staff!!
I REQUEST YOU TO PLEASE REFUND WHATEVER AMOUNT I WILL GET FROM IT ASAP

My details:
Name: Priyanka Singhal
PNR: KFPDAV
Date: 6th Oct
Delhi to Srinagar
Departure: 11:05am
Flight: 6E551

Please let me know how can I get my refund for the same as an earliest!!
Thanks


Indigo's Revert:
Dear Ms. Singhal,



Thank you for choosing IndiGo.



With reference to your feedback, we will like to clarify that passenger reporting within 45 minutes of departure cannot be accepted on the flight as per agreed terms and conditions of carriage.



At IndiGo we always try our level best to assist passengers who report marginally, past the scheduled departure of the flight by trying to accept them for the same flight. However, this effort is based on lot other factors, for e.g. check in baggage, congestion at security hold area, flight status, status of flight closure reports etc. Our endeavour is to accommodate passengers request as far as possible, without compromising on our on time performance. To maintain the same, we close check in counters exactly 45 minutes, prior to the departure of the flight. This is also mentioned on our conditions of carriage agreed at the time of making reservation.



Our call centre staff, and our travel partners are trained to make customers aware that every single fare offered by IndiGo is non-refundable, and those passengers who don’t check in for their flight forty five minutes or more before its scheduled departure are considered “no shows”. Likewise, the same is also mentioned on our website under carriage of contract, to facilitate internet users, so that while making a reservation on the internet, the user can agree to terms and conditions and then proceed with the booking.



As per conditions of carriage accepted by the passenger at the time of booking, once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will forfeited. You are, however, entitled to a refund of the Government of India applicable amount of the PSF and the UDF.



However, considering the situation going beyond the call of duty Delhi airport duty manager as a goodwill gesture offered you re-accommodation in our next available flight at nominal re-accomodation charges of Rs. 1500 per passenger plus the fare difference as per our policy to passenger just in a way to help you save your entire ticket amount from being forfeited. However, the same was denied by you.



Further, we would add that before the closing of each flight the counter supervisor, the floor walkers and even the check-in agents check in their respective queues for the passengers who are yet to be checked-in for the particular flight closing .We will like to add that our airport team has no reason not to accept passengers who are reporting on time especially when the seat goes reserved in your name.



Trust this clarifies.



For further assistance, please feel free to contact us.



Once again, thank you for choosing IndiGo. We look forward to serving you on-board soon.



Best Regards



Vishal Bhardwaj

Customer Relations

InterGlobe Aviation Limited ("IndiGo")

Tower C , 2nd Floor, Global Business Park

Mehrauli Gurgaon road

Gurgaon- 122002, Haryana

Phone :- +[protected]


[protected][protected][protected][protected]

COMPLAINT: Even after replying to this without my fault I lost my flight as well the amount paid for the ticket. While considering an emergency on the same day, Go Air people helped me board their last flight of the day to Srinagar "5 Minutes" before the flight flew. This is How the airline industry is working today. Moreover, the Indigo's Asst Manager, Ms. Kiran Khatri challenged me of flying to Srinagar and was standing and laughing at me! That is called harassment of a lady by a lady who is too proud t6o be in power their!