IndiGo Complaints & Reviews

I travelled by Indigo flight 6E 242 on 15th October 2011 from Ahmedabad to Kolkata alongwith my family ( Booking reference number NFB7DM and CF6CAQ). We had 3 checked in baggages and 4 hand baggages.At Kolkata airport one of the checked in baggage was received very late and it was in open condition wrapped in a polythene sheet. This is despite the fact that this baggage is a VIP Maxima suitcase with 1 centre lock and 2 side locks and all the 3 locks were still secured when the bag was received by us at the Kolkata airport. When we questioned the Indigo ground staff about the damage and possible pilferage from our bag they said that we had over stuffed it so by internal force it got opened.
I explained to them that if a bag is overstuffed and locked then if the bag opens by internal force then the locks would have broken.This explanation they are not ready to accept. I even stuffed everything inside the bag but since the locks were not working so I could not close the bag completely.
Furthermore they were not willing to give us any acknowledgement that the bag has been received by us in damaged condition. They continued saying that they would get the lock repaired and give to us. Regarding the contents of the bag they asked us to check if everything was intact.Since we had 2 more checked in baggages and 4 hand baggages and there was no space available where we could check the contents in totality I told them that the valuables in the form of a digital camera is there but regarding the clothes it would be possible for us to verify only after we reach home and tally the contents of all the bags.The 2 airline staff present Mr Deepak Anthony and Mr Anupam Banerjee agreed to me.
Since for 2 hours they didnot give any written acknowledgement of the damage to our bag so I had to write the compliant in a plain register kept by them over there and told that within 2 hours someone from customer service would get in touch with me.
After reaching home when we checked all the contents we found one pair of shirt and trouser missing.
Since there was no communication from the customer service till 7.30 pm on 16th october 2011 so I wrote a mail to them describing everything.
The Airlines is now saying that since I didnot make official complaint about the missing articles so they won't accept the claim and regarding the damaged bag they would get it repaired and return to me.
At no point during our discussion at the airport did the Indigo staff mention that once we leave the airport our complaint if any for the missing articles will not be accepted.
Such a treatment by one of the best on time airline is highly undesirable.
Please provide me the solution to this problem.

Regards

Sanjay Agarwal
Mob:[protected] / [protected]

I, Mrs. Divya Shah Tulsyan & my husband Mr. Sumit Tulsyan had taken the Kolkata to Hyderabad flight, Flight no. - 6E 348, on 31st Oct' 2011.We were carrying a two wheeler black coloured American Tourister suitcase which we had luggaged as FRAGILE. However, on reaching Hyderabad it was untraceable.The Tag number of the same is [protected].The bag contained valuables worth Rs.60,000.

We complained about the missing bag to the Indigo Customer service counter and they provided us the with a complaint number, number being 2011/10/31/03/M.Our booking confirmation number is FGS9EP.

Its been more than 6 days since we have been following up with the Indigo staff day and night but without any concrete results.They just have one standard answer when we call them up, which is "We are looking into the matter
".However, from their attitude it seems that they are not taking the matter seriously and their approach is at best 'callous'.

Please note that our permanent address is in Kolkata and we are facing a lot of problems due to the missing baggage.

We expect better service and pro activeness from the one of the best airlines in India. Would request you to personally look into the matter and get us back our suitcase at the earliest.

Distressed and Harrassed customer,
Divya and Sumit Tulsyan
Ph-[protected]/[protected]

Hi had boarded flight 6E 277 of Indigo , Delhi- Bangalore- Chennai at 3.05 pm on 5 November, 2011.

My seat no 19D

Please took off from Delhi for Bangalore and after around approx 50- 70 miles post take off the pilot took sudden scary maneuvers down and right turns and it was very scary as if the aircraft was falling down. All the passengers inside were scared to death.

30 seconds later the aircraft stabilized. 30 seconds was long time and the pilot took long to stabilize it.

After 10 minutes the pilot made an announcement that he had seen another aircraft in close vicinity, which was dangerous and hence the strong sudden turns to avoid collision. He said this situation will be reported to ATC and it would be found out whose mistake it was.

But the truth is unknown, whether the mistake was of indigo pilot itself due to negligence or other aircraft pilot or control room.

Indigo has not yet announced which was the other aircraft and what was the reason of such dangerous situation and whose mistake it was.

Please help me with getting an answer from Indigo on details of why such situation occurred and whose mistake it was and the pilot names. Please note: it was so scary that I had to sit 2 hrs 30 min just waiting for the flight to land and get out safely.

Regards,
Rupesh Sawant.
email: sawant.[protected]@hotmail.com

Dear Sir,

From the contents and the spirit of the below-mentioned communication,i have honor to state u that today(05Nov11) i booked with your indigo flight from Imphal to Delhi of 12NOV11 with passenger's name BM MADANI ALAM,DOB[protected], adress :Lilong, contact nos :[protected] and [protected] .
At the last stage of booking (ie payment option) i chose internet banking and they gave me an order no [protected]D4F22B96619.After that it is written that the transaction is successfully completed and i was waiting for the reference no. to show on my desktop but it doesn't i wait for 02 hrs.A sum of Rs6429.00 is deducted from my account.
It is my mandatory journey as i have no any other option other than by flight.Also i m your frequent customer. So please refund the said amount to me so that i can book another flight at the earliest.






hopefully ,
MD IFTAR ALAM
bhuj ,kutch
gujarat-370001
email:[protected]@gmail.com
[protected]@gmail.com,contact no:[protected],[protected],[protected]

I have faced one of the worst experience of Indigo Today on the Vadodara Airport for Flight# 6E212 on 2nd November,2011. I was unfairly charged (600 INR; Voucher number 0777014)with the extra luggage for having by laptop bag.

May be this would be the last time I would be travelling with Indigo for Personal or professional reasons.

The Indigo Baggage Checkin Representative at the Vadodoara Airport didnot allowed my laptop bag to be carried and claimed initially to included in the Cabin Baggage, latter on came up with the issue that i couldnot carry two bags(two bags: Regular Cabbin Bag of 8kg and laptop bag weighing 6.5 kg). Customer care representative clarified that laptop bag weight doesnot include in the Cabbin baggage. Customer Care executives backedup saying he cannot do anything once you reach airport. No one on the airport was ready to listen and the superviosr on the Airport didnot cameup to hear the facts or observe the baggage.

Please note I was carrying the Laptop Stroley bag which we generally carry for business purpose and it only contained a laptop + charger and portable harddisk.
Total weight(Checked Baggage: 18.5kg ; Hang Baggage : 8 kg ; Laptop Bag 6.5 kg).

Below is the quote from Indigo site(Attached is the screenshot)
"Customers may carry a maximum of one piece of Hand Baggage, as defined by Bureau Of Civil Aviation Security (“BCAS”) guidelines with an additional restriction of maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height 25cm = total 115 cm in size. Additionally, a laptop bag or a ladies’ hand bag may be carried as Hand Baggage."

I AM SORRY TO COMPLAINT THE AFFAIR OF AIR LINES OF INDIAN ORIGIN.
LET IT BE THE AIR INDIA OR INDIAN AIRLINES OR ANY OTHER AIR LINE. ALWAYS THERE IS PROBLEM WITH ONLINE RESERVATION. THE WEB PORTAL IS ALWAYS HAVING PROBLEM ONE OR THE OTHER.

NOW FOR THE FIRST TIME I DECIDED TO USE NEW INDIAN LINER NAMED INDIGO AIRLINE FLYING ON INTERNATIONAL ROUTE TO DUBAI DELHI. TO MY SURPRISE, THE AFFAIR IS SAME. THE WEB PORTAL IS NOT ABLE TO COMPLETE MY BOOKING. IT IS DECLINING MY CREDIT CARD (MASTER CARD). I IMMEDIATELY CHECKED MY BANKER, CITIBANK, IT SAYS YOUR CARD IS UP AND RUNNING WITH SUFFICIENT CREDIT.
WHEN I CONTACTED THE AIRLINE. IT VERY PLAINLY SAID, WE ARE DOING SO MANY TRANSACTIONS, WE ARE NOT FACING ANY PROBLEM. WHAT DOES IT MEANT THAT THE PASSANGER IS SIMPLY STUPID. HE IS SIMPLY WASTING IS CALLS AND TIME TO CREATE FUSS.
IN CONTRAST THE INTERNATIONAL AIRLINE LIKE EMITATES WHAT A FABULOUS SERVICE. WHAT A CONVINIENT WEB PORTAL. NOT EVEN A SINGLE HITCH. IN ONE YEAR I MIGHT HAVE TRAVELLED MORE THAN 12 TIMES WITHOUT A HITCH.
WHY WE INDIAN AIRLINES CAN NOT COME AT PAR TO THE INTERNATIONAL AIR LINES.

I mailed the details to the customer care of the company of the intentionally done act by their staff at the Delhi Airport and got a very rude revert:

From Me:

This is to inform that due to the systems being slow at the Delhi Airport on 6th Oct 2011, despite of being in the line since 10.10 I wasn't given the boarding pass for the flight 6E551 for delhi to Srinagar scheduled at 11:05 am. Infact the blame was given to me for the same
And its a requiremnt to mention that the assistant manager there Ms. Kiran Khatri had no manners to talk to a customer!!
I was then told to pay the difference n board d next scheduled flight at 12:20. I kept waiting and told my 11 group members who came from kolkata to take the 551 flight...even after being at the counter till 12:20, I was simply refused to get the second flight saying that it was full,while it had 4 seats available (as said n shown by ur employee only)..
M highly disappointed with the kind of attitude n behaviour Indigo employees carry specially Ms.Kiran. She don't deserve to stand at the front counter if she is not aware of her duties n responsibilities n specially the Manners to talk to a customer!!
Anyways,I had a person hospitalised n Go Air people helped me to get an immidiate flight to Srinagar..thanks to them
N to be frank,I am travelling from Indigo from years, atleast once every month bt never came across such a behaviour. Better for me to go by Go Air now!
Totally lost my trust on indigo as noone helped me be it ur helpline or airport staff!!
I REQUEST YOU TO PLEASE REFUND WHATEVER AMOUNT I WILL GET FROM IT ASAP

My details:
Name: Priyanka Singhal
PNR: KFPDAV
Date: 6th Oct
Delhi to Srinagar
Departure: 11:05am
Flight: 6E551

Please let me know how can I get my refund for the same as an earliest!!
Thanks


Indigo's Revert:
Dear Ms. Singhal,



Thank you for choosing IndiGo.



With reference to your feedback, we will like to clarify that passenger reporting within 45 minutes of departure cannot be accepted on the flight as per agreed terms and conditions of carriage.



At IndiGo we always try our level best to assist passengers who report marginally, past the scheduled departure of the flight by trying to accept them for the same flight. However, this effort is based on lot other factors, for e.g. check in baggage, congestion at security hold area, flight status, status of flight closure reports etc. Our endeavour is to accommodate passengers request as far as possible, without compromising on our on time performance. To maintain the same, we close check in counters exactly 45 minutes, prior to the departure of the flight. This is also mentioned on our conditions of carriage agreed at the time of making reservation.



Our call centre staff, and our travel partners are trained to make customers aware that every single fare offered by IndiGo is non-refundable, and those passengers who don’t check in for their flight forty five minutes or more before its scheduled departure are considered “no shows”. Likewise, the same is also mentioned on our website under carriage of contract, to facilitate internet users, so that while making a reservation on the internet, the user can agree to terms and conditions and then proceed with the booking.



As per conditions of carriage accepted by the passenger at the time of booking, once a booking is made, the basic fare and all IndiGo surcharges paid are non-refundable. If you do not check in for a flight at least 45 minutes prior to its scheduled departure time, this total amount will forfeited. You are, however, entitled to a refund of the Government of India applicable amount of the PSF and the UDF.



However, considering the situation going beyond the call of duty Delhi airport duty manager as a goodwill gesture offered you re-accommodation in our next available flight at nominal re-accomodation charges of Rs. 1500 per passenger plus the fare difference as per our policy to passenger just in a way to help you save your entire ticket amount from being forfeited. However, the same was denied by you.



Further, we would add that before the closing of each flight the counter supervisor, the floor walkers and even the check-in agents check in their respective queues for the passengers who are yet to be checked-in for the particular flight closing .We will like to add that our airport team has no reason not to accept passengers who are reporting on time especially when the seat goes reserved in your name.



Trust this clarifies.



For further assistance, please feel free to contact us.



Once again, thank you for choosing IndiGo. We look forward to serving you on-board soon.



Best Regards



Vishal Bhardwaj

Customer Relations

InterGlobe Aviation Limited ("IndiGo")

Tower C , 2nd Floor, Global Business Park

Mehrauli Gurgaon road

Gurgaon- 122002, Haryana

Phone :- +[protected]


[protected][protected][protected][protected]

COMPLAINT: Even after replying to this without my fault I lost my flight as well the amount paid for the ticket. While considering an emergency on the same day, Go Air people helped me board their last flight of the day to Srinagar "5 Minutes" before the flight flew. This is How the airline industry is working today. Moreover, the Indigo's Asst Manager, Ms. Kiran Khatri challenged me of flying to Srinagar and was standing and laughing at me! That is called harassment of a lady by a lady who is too proud t6o be in power their!

How do you expect every person to have the Debit card or Credit card to board the flight??? Is that the most important thing or the ticket that was booked???

I had booked a ticket from Chennai for my friend at around 11:30pm, 20th October 2011 so that she could board a flight at 6:15 am the next day, she was asked not to board the flight as she does not have the debit card with her! And the staff demanded for a fax proof at around 5:45am.. they really think everyone here sits with a Xerox machine or a fax machine at 5:30 in the morning??
The staff was just following the policies of the company but I think policies must also include that they must use common sense all the time!!!!
I demanded to speak to the person who denied my friend to get on the flight as I was the owner of the debit card used! the staff just was not ready to speak to me but wanted me to fax a copy of my card at 5:30 am!

While booking the ticket your website gave me an error, and later I noticed I had booked the wrong tickets, I did call up your customer care centre then and there to rectify it and to reschedule it to the correct flight, to which your associate at the call centre says that he cannot use my debit card to do it even when I can use it on your website!! How dumb!! Can’t he not access the website at his location and do the needful???

I finally rescheduled the tickets to later find out that my friend would not be able to board the flight at the very last moment!
Your staff was so strict to follow the policy that my friend had to cry in front of the whole staff to get in to a flight for which she has confirmed tickets!!!
Finally a gentle man with some common sense helped her board the flight! thanks to him!!


do you really mean it when you call your self India's coolest airlines??

I been under the impression that Indigo is one of the good airlines after looking at their Counters and Staff members.

But recently i had a bad experience with this airlines, Could never imagine


that they could go to this extent. My Cousin had a flight from Mumbai to Jaipur. Inspite of making the Bookings one month back, Indigo airlines exploited my cousin. On the boarding time, they no updates any where, even after 30 mins of the scheduled time all the displays were showing "Security Check". the scheduled time was 7:50 but they boarded the flight at 8:40 without even updating any display boards. The flight was suppose to board at Gate 10 and they said they boarded the flight from Gate 9 to the pessengers who missed.

I can never recommend such an airline. I alot of Pessenger missed that flight and as per their records, the Plain was full, it’s simple to understand they intentionally make the pessengers miss the flight and sold the same tickets for 10 times to the other customer.

So beware of this Airlines as this can happen to you as well. We always had good experience with Go-Air , so i would certainly recommend that but NO Indigo Plz...

Regards

Hi my name is Vipin Chauhan. I had a flight from Chennai to Delhi on 8th October departing at 18.35 under PNR number JIKCAR,i reached the airport at 17:30 , and i sat in front INDIGO facilitator at sitting chamber. Due to first time of journey with flight i did not know, we have to take the boarding pass before 45 min. But i was sitting in front of them. i did not get any announcement. So I went to take boarding pass at the time on 17:57 means i got late only for 7 minutes but the facilitator who was very rude did not allow me to board the flight as she said i was late though i was not.She wasted my 15 minutes in the argument and then went to the manager however came back at 18:20 and said that nothing could be done.I will be lodging the complaint to the consumer court as well however i have to first inform you people so that the further action could be taken. I spoke to the airport manager and gave one application also. but still i did not get any action.I want a solution on the humanitarian basis or else i will go to the consumer court,,,


Thanks and regards

Vipin Chauhan

We called Indigo airlines for ticket reservations directly in a hope that we will get prompt and transparent service. But it was our sheer mistake as we had very bad experience. We booked 4 tickets on 7th October for 10th Oct from Delhi to Mumbai and return tickets of 15th Oct from Mumbai to Delhi .
We booked tickets on 7th oct and paid total amount by credit card.But we didn't get the tickets by mail till midnight 8th Oct. They kept us in a dark that they are sending us mail within an hour but they didn't. And despite of having full payment in advance indigo airlines has put our tickets on hold only. And when we called and ask why we are not confirmed then they replied that their accounts department is on leave. Is it a answer after having full payment from passenger and just casually ignore it. What kind of corruption this airlines is indulging in. If your flights are running 7 days a week your accounts department is on leave since friday evening till monday morning. And if you have shortage of accounts department then why do you accept bookings. My PNR number is HIMKDP. I am travelling with two kids and they put in such hassle that one should think twice to travel by INDIGO with kids. No Transparency No Service No accountability.

I & my mother (senior citizen) traveled yesterday from Banglore to Hyderabad in FLIGHT NO-6E-152,seat numbers-9A,9B
We boarded the flight at 18:30 hrs,for the fight to be taken off at 19:15 hrs.
OUR REQUEST FOR A GLASS OF WATER WAS NOT MET BY THE AIR HOSTESS.TILL WE REACHED HYDERABAD, IN SPITE OF OUR REPEATED REQUESTS.
WHAT SHOCKED US FURTHER WAS THE ARROGANCE OF THE AIR HOSTESS-MS.ARCHANA,FOR SERVING WATER TO EVERY ONE ELSE,EXCEPT BOTH O[censored]S.
It pains me to see this attiude of the staff who need to understand the meaning of the word 'hostess'.
Sujatha Raman.
Email [protected]@gmail.com

Indigo has been the safest and my preferred airline, I was comfortable in travelling alone from Bangalore to Kolkata but the most recent behavior of the airport staff of Indigo and the managers on duty has shaken my faith. My Ticket UI99LN for Rs.7,996 was confirmed, but when I was in the queue, indigo airport staff was told that I cannot board the flight 6E 275 scheduled to depart at 10:55am Fri 30 Sep 2011 and even though I was at the airport standing in the long queue well ahead of the reporting time.

Later I found that my father received an email On Fri, Sep 30, 2011 at 9:27:19 AM saying the cost for the same ticket has changed and the new price was Rs 17,186.94 and the updated flight number is 6E343 scheduled for departure at 17:55 on the same day.

One and an half hr before boarding the flight and in the airport, the airport staff was asking me to magically produce Rs. 10,000+, which they finally settled for Rs. 4000.00 but for the 17:55 flight. I do not understand why this email would have been sent to my Dad when I was standing in the queue and being denied boarding the flight by a very rude staff.

This has been a very unfortunate incident that took me by surprise and I am seeking assistance in how I can take this up further with the right authorities.

I WS TRAVEELING THROUGH FLIGHT NO 6E 207ON 25TH SEPT 2011 FROM KOLKATTA TO GUWAHATI AND ON GUWAHATI AIRPORT I FOUND MY LUGGAGE BROKEN WITH THE COSTLY ITEMS MISSING FROM IT. I ASKED ABOUT THE MISSING ITEM WITH THE INDIGO WORKING STAFF BUT THEY REFUSES TO PROVIDE ME THE DETAILS AND CORRECT REASON FOR IT RTHER ASKED ME TO FILE A COMPLAIN ONLINE.

I AM REALLY TO SAY VERY DISSATISFIED WITH THEIR BEHAVIOUR

PLEASE DO RESOLVE MY PROBLEM AS SOON AS POSSIBLE AND PROVIDE ME MY LOSS OR ELSE I'LL TAKE NECCESSARY ACTION AGAINST YOUR SERVICE.

THANKING YOU.

NIRAJ TIWARI

UZAN BAZAR JAHAJ GHAT
M.G.ROAD ,NEAR HANUMAAN TEMPLE
RLY QTR NO - E/151(A)

PH NO - +91-[protected],+91-[protected]

Hi,

This is in reference to loss/theft of my luggage while travelling by Indigo.
While I was travelling from Kolkata to Hyderabad on the 24th of Septembet '11(Flight 6E348 ,seat no. 12A) my portable hard disk containing valuable information from my checked in laptop bag was lost.The luggage was lost in between the span i handed it over to an Indigo staff (luggage handler to the conveyor belt) in Kolkata and arrival in Hyderabad .I find it highly inapt,inconvenient and disappointing that a twice decorated airline would be so callous with a passenger's luggage.
I request and hope to be returned my luggage asap to avoid any further drastic measures but in the event that they deny any responsibility and lack any action what are the options that i can explore?

Please suggest.

Dear Friends,

Unknowingly i have booked a indigo flight ticket through hdfc net safe credit card . but indigo service mentioned that if you are paying with credit card, need to bring that card or photocopy of that card. but in hdfc net safe card is not a physical card. whether they will allow to travel with original credit card photocopy and hdfc bank statement of that card.

If i am paying the cash at the time of departure , they will refund the amount to my net safe card. Is it possible to get the money refund from that net safe card.

my mail id is balu.[protected]@gmail.com

Travel date is 27th Sep 2011.

Please help me on this.

Regards,
Bala

This is with regards to the 2 transactions done from my SBI credit card dated 28th April'2011 and 1st June'2011 in booking air tickets for Indigo flight through Easy trip planners and Indigo Airlines.


Booking date Particulars Amount Cancellation Date PNR (Booking Ref)

28/4/2011 Easy trip planners 7412/- 24/5/2011 GD25EQ

1/6/2011 Indigo Gurgaon 6487/- 24/6/2011 DD8QDM

Total Amount of transaction = 13,899/-.
As per the cancellation rules laid down by the flight carriers an amount of Rs.750/- per sector is deducted upon cancellation so for 4 sectors an amount of Rs.3000/- should be applicable as the cancellation amount and the rest be credited back in the cardholder's account.
It has been more than 2 months since the tickets were cancelled but the balance amount of Rs. 10899/- has not been credited back into my account yet. I regularly pay my credit card dues and expect a similar form of alertness on your behalf.
I kindly request you to look into this matter at the earliest and get back to me with the credited amount.



Ramesh Kumar Karnani
[protected]

I travelled from Chennai to Hyderabad on[protected] vide PNR No ECH4CN.Iwas exhausted as I boarded and requested for a glass of water. Till about end of flight inspited repeated reminders I could not a glass of water. When reminded to the hostees whaen near my seat she bursted out to say she is not obliged to serve me water. This shabby treatment meted out to me was shocking & disgraceful. This situation must be rectified immediately and I require an early redressal.
P.R.Lakshmi
[protected]@gmail.com

My PNR number is peuecr. I booked a round trip from Delhi to Hyderabad & return. Date of departure from Delhi is 13th August. return ticket was for 18th August.

I changed the date for my return trip from Hyderabad to Delhi for 14th November. I was wrongly charged 1500/ as re-scheduling charges. 6E 302 flightno.

I was supposed to be charged for rescheduling for one side only.Kindly look into the matter and refund the extra payment to me at the earliest.

Thank you
Parvinder Chhabra.

Dear Team

I have purchased online ticket from indigo Airline to travel to singapore.Booking number is ME7KBM. I have booked this ticket before confirmning the same from their customer care centre that spouce surname can be added in the ticket after booking of ticket.now they have denied to do so.
Name on Ticket is - Jyoti Bala
Name on passport is Jyoti Bhatia

pls guide
Jyoti Bhatia
[protected]