IndiGo Complaints & Reviews

I Was supposed to be booked on a return flight from Ahmedabad to Pune on 20th october 2009, but i was wrongly booked on 20 Sep 2009, h had a call from Ahmedabad Air port that i had not borded the flight. at that time i called indigo [protected], and asked for what was wrong, i was given a reply that they will hear to telephonic conversation and will get back to me in 48 hours, since then i have nod recived any call from indigo, i had to call them from my end to find out what was the status and the problem is still not clear wether it was Indigos fault of My fault whjile booking.
My flighe details were

B53QCP

Mrs Bansari Pandya Mr Brijesh Pandya
Chd Het Pandya

IndiGo Flight(s)
Flt # Date From To Depart Arrive Seat #
6E409 20Sep09 Ahmedabad (AMD) Pune (PNQ) 14:25 15:40 20A,20B,20C

Please help me out!

Sir,
To-day I have a bad experience in the Air Tickiting Counter of IndiGo at Mumbai Domestic Terminal . At about 10.15 Pm I was in the IndiGo Counter for Tickiting. I have been Informed that lowest Tickit For 23..09.09 in Flighe 6E403 from Mumbai to Kolkata cost each Tickit Rs 6075/- & I informed by the Staff working Named Mr AJOY that i requered to wait for 10/15 min. as the system not working. accordingly I wait for 10 mnt. and fill-up form for 3 passenger handed over to him. Mr AJOY made 3 persion tickiting and informed me the flight no, dep. time, arrv. time, name of the passenger and the total amount Rs 20,634/-. I gave him Rs 21,000/- cash. after some time I realised that how the fair of 3 persions shall be Rs 20,634/- because Me ajoy informe me the fair of par persion is Rs 6075/-. On being asked I was informed first that 1 persion fair is increased. However I disagree and asked him the segrigated amount of fair. Then Mr Ajoy informed me that the fair of the persion is charged Rs 6878/-. So i inform him in that case I do not want the ticket and I like to Buy Direct flighe as because my Mother 83 years old sall b accompoined with me. He inform me that cancallation charge is Rs 750/- par passenger. I feel very bad as because he inform me wrong fair amount Rs 6075/- par persion and during tickiting he inform me tolal amount and the par persion amount in mischive way. In general passenger do not calculate the multiplied amount of the total fair, but they Know & Trust that the fair of single/one persion. So without applying the mind one is paying the full amount and without realising that the multiplied amount on number of passenger is increased although it is informed the rate of single persion fair. I feel very sad as I requered to traval and the way I have paid the higher fair due to trust on the IndiGo air line and non coparation of Mr Ajoy and thereby not informing the fair on par persion basis before taking the tickiting. Further the return amount of the changed amount should be given alon with the tickit, but He give the ticket first and when asked the balance amount was given. The incidence shows non proffassional atitude, non-systamitic performance, taking the mony of the passenger in inproper form and forwardig the figure in such a way that fellow passenger may not understand that higher rate is being charged while purchasing 2/3 or more ticket by giving the lower rate fair par persion basis and warnted to be canged hand with proffational persion and to give clear position if the fair is being charged at higher rate and hiding the actual position or telling the fair in the way that it may lead confussion and not clear view as explained.

Hope the incidence to be noted carefully by the Management of the IndiGo air liner and remadial mearures to be taken accordingly. Pl inform the action.

Dear Sir ,

I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund.They say it is a promo fare and nothing can be done .Moreover ,I fail to understand that no policy to change in fare happen in hours and it would require considerable planning .I feel cheated as a customer .It makes me feel that one cannot trust .I need your kind...

Book Date:12 September 2009

Booking Reference: P4S3CW

Status: PENDING

Presently I am in malaysia on deputation from India. I have booked a ticket for my friend ANILKUMAR CHOURASIA with Booking Reference: P4S3CW but even after 24 hrs status is PENDING. I have contacted in India, it was told that ticket will be canceilled within 2 hrs and money will be refunded to my credit card account but till now no action.

Hi

I was travelling to Banglore to mumbai via Indigo Airline. Flight was 1.00 pm but we reached at airport at 12.40 because of local traffic and security checks. Indigo Airlines does not allowed us to go flight. ,Also their staff did not responded well about what to do next. I asked them about Ticket cancellations but they Indigo Air lines did not answer me and said me to contact makemy trip because they donot sold the ticket. Also said this ticket is non refundable but according to makemy trip it was the refundable.

So indigo staffs behaviour was very bad even they donot given me Indigo Customer Care number . They said "We donot have any numbers ". So i wish if the employee does not have their company numbers they should close the counter because peoples are facing problems with that and feeling they were cheated."

I got lot of problems on air port and later i goes with Go Air with expensive ticket. So i will never use Indigo Airlines. I wish to take legal action to this air lines

My mother is 55yrs old and she was supposed to board Indogo flight today from Kolkata-Chennai. PNR# PNR # A4BIBS. She was on wheel chair. She reached airport on time and had to wait 15mins for the wheel chair service. While rush she dropped the photocopy of my credit card details and when she reached the check in counter, they refused to let her board the flight. She was left alone and argued for long. Usually if the passenger doesn't have the photocopy they make the passenger call the card holder and verify the details. However, in this case they refused to help her. When she called me, I spoke to their employee in the airport who refused let her board until I email them the photocopy. I informed its early in the morning and it's difficult so they disconnected and refused the same.
They have taken the money for ticket but didn't provide service. I want them to refund my money but they have updated their database as No show which is wrong. Even if their terms and conditions say that the passenger has to carry the photocopy but they never force. This is the treatment given to her as she is old and was alone.

Dear sir,

Due to some improper information and negligence of Indigo staff at BIAL my wife was not allowed to board the flight on[protected] and was assured by their manager (Saptharsi)for 100 % refund . Till date I havent received any refund from Indigo.
Please go through the whole issue in detail below :
I would like to inform you that before journey date I have called their call center Delhi and Bangalore airport ( telephone no - [protected])regarding the rules, how can a pregnant lady can board the flight, but none of them told me about the Indigo terms and condition for boarding the flight is 32 weeks.They only told that she should carry a fit to fly certificate from the doctor and she has to fill a form at the airport. As I fullfill all the necessary doc I (my wife )came to BIAL to fly. she did the check in and they gave her the boarding pass.when she was about to do the security check in at the last movement they came and told her that she has to fill one more form and took her to the ground floor and cancelled the boarding pass .After cancelling the boarding pass only they told that you are in to 33-34 weeks of pregnancy so we cant allow you to board the flight.My wife was totally mentally tortured by your staffs and the manager SAPTHARSI because she was insisting to board the flight.Here point to be noted is my wife was in 33-34 weeks of pregnancy and this type of mental tension would have been totally avoided.
As we have already left for our residence from airport my wife called and told about the whole issue and we returned back from mid of the way in total tension.
Now when I reached the airport we had a long discussion with your staff at front office, the lady who has issued the boarding pass and with the manager (SAPTHARSI ). You can imagine how I was harassed by them. Her onward journey was also booked from KOLKATA which I canceled at the last moment .she was compelled to stay in the night at KOLKATA because she didn't got the reservation for her onward journey.
During this whole issue at BIAL INDIGO manager at airport Mr SAPTHARSI said that we can only get back you the 100 % refund but not allow to board the flight.He assured of 100 % refund of my ticket amount Rs 2889 again and again when we were asking for the refund at that time itself.As we have booked the flight through Make my trip he told that we will refund the amount to make my trip and you will get the money back from make my trip. in Kolkata a
But till date I haven't received any refund amount. In-spite of my regular follow up the reply what I get from Indigo employees at BIAL is we will get back to you, saptharsi will call you, we will lookin to it and get back to you but till now no one is bothered to solve my issue.
As I don't find any mistake done from my side so it should not be treated under normal cancellation rule of INDIGO. All this has happened due to INDIGO'S negligence and its staff mistake.
I request you to kindly look into it and assure my refund which was committed by their manager SAPTHARSI.

REMINDER 2 : NO ACTION YET FROM INDIGO AIRLINES


" I booked 2 tickets from delhi to bangalore booking ref. WZRSLQ and GZTDLN dtd 17.02.2009. Then I cancelled these 2 tickets. Indigo airlines has deducted penalty from the amount. Apart from this penalty I was told that I would not be refunded balance amount and I would be required to undergo another forced journey within one year to avail that amount. I do not agree to all this due to following reasons :

-----> I cancelled the booking providing ample time to the airlines
-----> Hefty cancellation charges of Rs. 750/- is not understood
------> Forced journey concept of the airlines is not understood at all. "

I was traveling with my brother and his family from Goa to Mumbai on 19-Jun-09. We ordered juice and some sandwiches for my brother's kids. After having finished half the juice, we accidentally saw the manufacturing date and realised that the juice had expired in Feb-09. We spoke to air hostess and were quite appalled by what happened after that. All they did was said a 'sorry and offered to get us another juice'. We were quite upset as we were worried that a 7 year old kid had consumed that juice and it could potentially lead to he falling sick. The airlines staff obviously didn't understand or rather didn't care. When I asked for a complaint form, we were told there were none on the flight and I could fill one on getting down in Mumbai.
Not letting them go easily, I actually insisted the chief stewardess accompany us. She got down with us and took our e-mail ids and phones and made all kind of promises about she, her manager, Indigo airlines office getting back to us. And as expected, there is no news from them since then.

Indigo claims that it has been awarded best airlines for 2 consecutive years. If this is the attitude they have towards customers, it won't be so for long.
Luckily, nothing happened to my brother's kid but we have decided to not travel on IndiGo in future.

Indigo has changed Fuel Surcharge on one particular flight and not ready to give any information about how they calculate this Fuel Surcharge.

The only one line response I am getting is that Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.Earlier they use to play only with fares but now they involved things like Fuel Surcharge. Below is the copy of whole correspondense. They are really unethical people.


Dear Mr. Kashyap,

Thank you for your mail.

We would like to clarify that the Fuel Surcharge is airline imposed and can be updated without any notice as per agreed terms and conditions of carriage.

Trust this clarifies.

Sincere Regards,

Mohit Arora
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in


-----Original Message-----
From: Ankita.[protected]@outokumpu.com [mailto:Ankita.[protected]@outokumpu.com]
Sent: Monday, July 13, 2009 5:26 PM
To: IndiGo Customer Relations
Cc: Yatinder.[protected]@outokumpu.com; [protected]@consumercomplaints.com; lalatendu.[protected]@hindustantimes.com
Subject: RE: Indigo Fuel Surcharge PNR I3B8DS


Hello Mr. Mohit,

I am really surprised to receive your reply.
As we understand you may change you base fare anytime and based on the base
fare you charge Taxes & fuel surcharge etc.
Anyway, when did you reduced your fuel surcharge and is there any circular
in media about the same.
Has Airport Economic Regulatory Authority (AERA) acknowledged the same?

I don't find any fare difference between any other airline ticket booked on
08.07.09 and today.

If you are not able to refund our money atleast under right of information
act we have full right to know that How there can be a difference of Rs.
1000 in Fuel Surcharge, when basic fare is same?
Please explain the calculation of FUEL SURCHARGE?

Regards
Ankita  Kashyap
Marketing Support Manager

Outokumpu India Private Limited



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Dear Mr. Kashyap,

Thank you for your mail.

With regards to your mail, we would like to clarify that the  Fare, taxes
and Surcharges are subject to change . Further all our ticket prices are
dynamic in nature and hence may be increased or reduced by the airline at
any point of time ( the same is mentioned in our terms and conditions
–www.goindigo.in ).  However, once purchased we cannot charge the customer
extra nor refund the difference.   In the last  three months all airlines
have reduced the fuel surcharge, however, once the ticket is sold at a
cost the same is not refunded .  Had the surcharge increased, we would
have still honored your ticket and would not charge you the difference .
Customers may choose to cancel their tickets by paying cancellation charges
and purchase new ticket at the new cost .

I do understand that you are not in agreement with the above mentioned
practice , however this is applicable to all products and services in any
industry .  Prices of products generally increase with passage of  time  as
you have correctly mentioned in your email - “ first come first serve
basis”, however due to different market dynamics product prices may also
reduce future . Most common example is the pricing of electronics – the
prices reduces with time. Reduction in fuel surcharge is one of them .

While understand your concern, yet we respectfully decline your request for
refund of fuel surcharge difference amount .   Sir,   you are a valued
customer of IndiGo and we respect your feedback and we hope you will
continue to use IndiGo services.


Sincere Regards,

Mohit Arora
Customer Relations
Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]
Web:- www.goindigo.in


-----Original Message-----
From: Ankita.[protected]@outokumpu.com [mailto:Ankita.[protected]@outokumpu.com]
Sent: Monday, July 13, 2009 1:24 PM
To: customer.[protected]@goindigo.com; IndiGo Customer Relations
Cc: Yatinder.[protected]@outokumpu.com
Subject: Indigo Fuel Surcharge PNR I3B8DS



Hello,

Kindly refer to the PNR # I3B8DS booked for15th of July 09  Delhi -
Vadodra. The booking was made on 08/07/09.
I have booked two tickets @ 4589.66 each, where basic fare was Rs. 1000 and
Fuel Surcharge of Rs. 3100 plus other taxes.

Now, when today I am checking the same flight I am getting a ticket @3640
where base fare of Rs. 1000/-  and Fuel Surcharge is Rs. 2150/-.
How there can be a difference of Rs. 1000 in Fuel Surcharge, when basic
fare is same?We would like to understand the calculation of FUEL SURCHARGE?

When I called the customer care they told are not able to explain anything
and when i asked to speak with some senior executive they put me on hold
for 15 & 12 minutes then disconnected.
Please be fare...
We would request you to kindly refund Rs. 2000 in our account ASAP.

Regards
Ankita 

Dear Sir,
I was travelling on Indigo Airlines on 04Jul09 from Imphal to guahati. My wife and myself purchased chips and samosas from the onboard catering service and to my utter surprise we recieved the coldest stale and spoiled samosas. It had cost us Rs 100 for two samosas and the least one can expect is some integrity on part of the airlines that they give the customers fresh and edible stuff and not the leftovers/stale food. Both me and my wife fell ill after consuming those samosas.
You are requested to take appropriate action against the airlines for the same and save other customers from undergoing such a horrible experience.
regards
ravi

This is to say that I, Rajat Gupta S/o Sh. V.K.Gupta have visited Ahmedabad from Delhi on 10.06.2009 by Indigo Airlines Flight No. 6E155, ticket no. F2KYLR-2 (MORNING 7AM FLIGHT). At the time of arrival at Ahmedabad airport i could not found one of my Safari trolley bag 24' Blue colour tag number '[protected]". When I enquired about the same from indigo staff at Ahmedabad they told me that by mistake of indigo staff at Delhi...

I had booked a ticket on Indigo from Mumbai to Bangalore on the 18th of May 2009 leaving Mumbai @ 09.05PM. I had booked this ticket online using my credit card.

The name of the passenger was Vijaya Murali.

When she reached the airport she was asked a copy of the credit card used for booking. This is an unheard of practice as no other airline asks for this. She was carrying her valid id card. She was forced to pay the fare again as otherwise the airnline threatened to offload her and so she had no option but to pay. I have been asked to file for refund.

Now my question is why should i do this? I paid for the ticket using my creidt card and the booking was accepted. Knowing i was not the passenger the tivket should have been declined or an alert should have popped up. This is an extremely unusual practice and i would like to know how i can claim harassment from the airline. If nothing i would like to have them discontinue this practice

Sir

I booked a ticket for my 80 year old mother on Indigo air from Vadodara to Mumbai after speaking to a Indigo sales person to confirm that her own wheel chair will be allowed on board. The objective of the call to Indigo was to confirm that they allowed disability support items to needy passengers (without having to carry them as additional chargeable items of baggage). After making the booking via credit card, I received an alarming mail from Indigo that they had noticed unusual activity on my CC etc. immediately I called up their call centre and asked for details so that steps can be taken by me to safeguard the card. This turned out to be a totally false alarm. all attributable to inappropriate use of words by Indigo air in their mail. In talking to the CRM, I also asked him that he enters in his CTI against my mother's PNR that she will need assistance with her own wheel chair.

Two days before travel, I called up the Indigo call centre to reconfirm wheel chair assistance and to my surprise the lady CRM said that wheel chairs are not allowed and if required she can use the airline wheel chair! She did not seem concerned as to what happens once the passenger is disembarked at the destination? Then began the clarifications and my insistence that the wheel chair we have is required for her mobility whilst she is in Bombay, then the long wait whist she consulted her seniors and finally an offer from her that I could talk to the Check in desk at Vadodara directly, which I declined. instead I wrote an e mail to their feedback ID and a Mr Mohit Arora spoke to me the same day. The impression he gave me was that there is no issue of an own wheel chair being carried on board so long as it was collapsible. We also discussed the unwarranted alarm bells relating to credit card use. He subsequently sent a mail saying he is forwarding the feedback to concerned dept.

On the day of my mum's travel at the time of check in, the check in staff would not permit her wheel chair as cabin luggage and asked that it be checked in and paid as excess baggage. Then came the rounds of frantic calls to Mr Mohit Arora and back to check in desk but to no avail and as per Mr Arora's assertion that the excess be paid since the wheel chair has to be "checked in". reluctantly I complied by giving authority on the phone to charge to my credit card and in consequence I had to divulge my CVV number to the check counter staff.

The same day I complained about this volt'e face by Mr Arora and wrote to him to refund the excess charge. This morning I got a reply from him that the airline staff acted according to rules in charging for the wheel chair as it has to be a "checked in" and not carried as cabin luggage and there by exceeding the free baggage allowance permitted.

On checking the Indigo air web site again, I find that carriage of baggage rules clearly allow for the wheel chair to be carried as cabin (hand) luggage and therefore the question of check in does not arise. There is also provision in the rules as to how such items can be carried in hold for the duration of the flight if the cabin area cannot accommodate the same. These rules of carriage are extracted and attached.

I am writing to you with the request that such events needs to be reported and fair treatment for the senior citizens be seen to be delivered.

please advise me what steps I need to take to ensure that:

a) A refund is obtained for the unfair charges.

b) that the airline staff are better trained and operational depts like the check in counters are aware of their own rules on carriage of wheel chairs (for dependent passengers)

c) The consumer forum for airline travel is aware of the sordid treatment and creating unnecessary anxiety to an 80 year old traveling alone and who can advise a much wider group of people.

d) The ministry for aviation is made aware that Indigo airline allows for carrying of a sports kit (e.g. a golf bag or skiing equipment or surfing boards) at a set fee of Rs 500/- for checked in items yet demands a full weight related excess charge of Rs 100/- per kg for prosthetic like the wheel chair?

Is there no justice or fair play for the old and in firmed?


regards

Dilip Modi

Hi Team,

I Gaurav Duggal booked flight ticket from Delhi to Hyderabad on 13th (PNR: T1LQDM). Plan was to reach Delhi by Train and board flight, but as trains are less trustworthy I had queried for cancellation policies of Indigo the night before, i.e. on 12th April.
I was informed that there would be a deduction of 750 Rs and you can cancel before an hour or so. I called up at around 6.15 for cancellation and was surprised to hear that I cannot cancel tickets now.
If I had been informed clearly that its 2 hrs I would not have taken luxury of 15 min.
Then on my persuasion Indigo guys canceled my ticket 1.5 hrs ago. Later to my surprise they didnt credit my account with the money after deducting cancellation charges.
Reason again they neither make reservation or cancellation 2hrs before flight schedule. Even though they accepted that they had full rights to resell that ticket to anyone or me in last 1.5 hrs.

This is clear violation of laws and I would want my refund and apology from them.

Regards

I have been regularly using the 6:00 AM Indigo Bangalore-Mumbai Flight. I have observed that they are frequently cancelling this flight. They inform us one or two days in advance informing that the flight is being cancelled due to "Operational Reasons". How come they know about a "Operational Reason" a day or two in advance. My feeling is that if they find that the load factor is likely to be less, they cancel the same combining the flight with their next flight. This cannot be a "Operational Reason". As per their terms and conditions, they can cancell only due to "Operational Reason" and they try to hide their un-ethical practices under the garb of "Operational Reason"

I book 30 days in advance. They use my money for 30 days and just refund the amount. Further, I am forced to book again at higher rates due to such cancellation. The very purpose of my booking in advance is lost due to such frequest cancellations. It is just plain cheating. They are just fooling us by making us book in advance by providing discounts and then cancell the flights later on.

Anyone booking by this flight of Indigo - Beware !!! Ultimately you will end up paying much more due to such practices followed by this airlines

Can someone inform me if there is a specific consumer forum for taking up such un-ethical practices by the low-cost airlines.

I had booked a flight from Chennai to Kolkata for the 10th April 09 under the Re1 Fare (Total Fare Rs 2225). The departure time stated was 1655. Later, when i checked the schedule for taking a printout, i found that the timing had been changed to 1945. This disturbed all my onward journey plans. When i talked to the customer call center, i was told that the Airline allows free of cost change in schedule only if the flight timing is changed by more than 3 hours(the change in timing here is 2hr 50min). Now, even changing the flight will be charged Rs 750.
This seems to be an ingenious way by Indigo Airlines to cheat its passengers as they have advertised Re1 tickets and will be charging its passengers Rs750 due to the change.
Surprising that such blatant cheating is going on at Indigo Airlines.

Sir - I booked a ticket for 2 from HYD to BLR for the journey dated 13th March 2009, by Indigo.

I made the booking on 5th March 2009. However due to some reason i wanted t cancel pr postpone the ticket.
I was told by Indigo officials that i would be charged Rs 750/- per person for cancellation or postponement(also the difference in amount will charged which is understandable).
I can't understand why would they charge me Rs 750/- per person for cancellation/postponement.
When i asked the same to Anand/Aslin from INDIGO customer care(11 Mar 2009 1:00 pm) about the same i was told that it is a penalty for cancellation.
I think i deserve a better explanation as i am the one who is bearing the brunt from the flight company for having booked a ticket here.

I would like to book a complaint regarding the same. I think these flight companies are leaving the customers high & dry with no options at all.

Please help.
MY contact no: is [protected].

Dear Sir,
I bought Indigo Flight ticket from website on 3/2/2009 .My PNR no is NZLFBT
. I had booked it as I need to travel in the afternoon and the flight would reach at Kolkata at

Flt # Date From To Depart Arrive Seat #

6E277 13Feb09 Bangalore (BLR) Calcutta (CCU) 15:35 19:15

I had called up the Airlines now to cancel and refund me the ticket as any airlines cancel if its 2 hrs delayed.
They had denied to pay the refund and was continously arguing, they had mentioned I can take legal action and they are not affected by it.Kindly solve it.

Interglobe Aviation Limited ("IndiGo")
Tower C, 3rd floor, Global Business Park
Mehrauli Gurgaon Road
Gurgaon - 122002, Haryana
Fax:[protected]



REMINDER

Dear Sir,

I am still awaiting response to the below-mentioned e-mail. If this be your Corporate policy regarding customer grievance and complaint, then you should have the responsibility...