IndiGo Complaints & Reviews

This is the my experience i would like you to go thru the mail properly.



Dear Vishal,

Thanks for the reply.
After going thru your statement (Despite of clear FIDS display, you chose to stand in our queue which coincidentally was also for Mumbai departure.)

have 1 thing to ask you , I did not choosed it RATHER your staff ("Miss TANUJA")coz of whom i Lost my flight...

I have booked a flight through Makemytrip for Hyderabad to Imphal for today (2 March 2010) but I was refused to board the flight due to my pregnancy. It would be much appreciated if the refunds are credited
into my account at the earliest possible opportunity. The details of my flight (connecting flight) are

Hyderabad to Kolkata
Christina Lianlamching (PNR Number Z2NICD), Khumginsang Hanghal and
Noelle...

Me and my wife boarded Indigo flight no. 6E 282 from Chennai to New Delhi on 24 Feb, 2010.Our PNR was Y245BG. We were sitting on seat no. 12A and 12B. There was a group of 3 co-passengers sitting on 11A, 11B and 11C. The guy sitting on 11B was continuously gazing shamelessly at my wife. To avoid any embarrassment on board, my wife didn’t report the matter to the cabin crew. But when we landed she refused to go in the bus coach till the...

Hi,
i had booked a Bangalore-Jaipur flight (flight no. 6E 152, PNR no O2G5LA). Unfortunately, in Bangalore, airport is 50km away and i missed my scheduled airport bus, and i reached 15 mins before the departure time. i was not allowed to check-in, and was told that "taxes and user development fee" will be refunded, which sounded reasonable. To my dismay, when took a closer look at my ticket, it was mentioned that uder development...

Dear Manager,

I am so disappointed using Indigo Airlines pathetic services. I tried booking a new ticket using the credit given by them against cancellation of a ticket but was not able to do so (there is no option in online booking to use the credit given by them) i called their customer care. Talked to them for half an hour. then they disconnected my phone twice. I am not able to use my own money (indigo credit). this is...

This is the laid back attitude and misbhehaviour by your staff at lucknow airport,i had a flight for lko to mumbai on 3rd of october flight no.6e341 the flight time was 13.00 , and i reaached there at 12.31 (at your counter)exact and on my way to airport i phoned them and informed them to ,pls do a telephonic check inn and they said its fine and when my wife (ragini)went inside the airport at your counter they said boarding is closed ,what...

Hi,

I booked ticket from indigo for 23rd Jan 2010 ( PNR- L1N4EB)

However, due to an emergency we could not fly on agreed date.

I spoke to customer care and I was told that 750/- per passenger charges are applicable in order to cancel it which is very unfair. I am frequent flyer of Indigo and should take my case in to consideration and do not deduct the cancellation / Change the destination fee...

I had booked a flight from Lucknow to Ahmedabad by Indigo Airways for 15.1.2010 for my wife Shashi Singh. On 14.1.2010 I was informed by representative of Indigo Airlines that the flight between Lucknow and Ahmedabad will depart late. Hence I could understand immediately that my wife will miss the Mumbai - Ahmedabad sector Indigo flight. I talked to representatives of Indigo maily with Madam Subhshree Shalini & floor representative Mr....

Hi,

I was supposed to travel on a Mumbai jaipur flight tomorrow morning at 6 AM. At about 6 PM today evening, Indigo called me and told that the flight has been cancelled and they have shifted me to a 9:25 AM flight tomorrow morning.

They did this without even asking me. I have a 9:00 AM meeting tomorrow morning which I will have to miss now.

They offered a refund of the ticket price which is...

I took an Indigo airlines flight from Mumbai to Lucknow on January 3, 2010 via flight no. 342 which departed from Mumbai at 1:45 PM. I checked in my bag at the baggage counter and proceeded to take the flight. When I landed in Lucknow, I found my bag handle was broken and the bag was torn. I brought this to the notice of the Indigo Airlines baggage personnel. I was made to wait for an hour and then was directed to their supervisor who told...

I booked tickets from indigo airlines however my plans got cancelled and i was unable to fly, i cancelled my tickets and indigo airlines denied reversal of amount despite charging cancellation fees and asked me to book tickets within a year wherein the balance amount will be adjusted in rebooking of ticket. however i was unable to book the tickets in a year and requested them to either extend the time limit or reverse the amount but they...

I travelled by this Airline along with my spouse & infant. At the time of booking I was told that I would be provided with a seat far away from the wings, since I was concerned about the noise level for my infant. To my surprise I was given the seat (no 17)exactly above the wings and a request for change was turned down.
I request the airline authorities to allocate seats far away from wings for people travelling with infants....

A ticket of Indigo airlines was purchased by me using my own Debit Card. The ticket was for my wife and my child, who is an infant, for travel from Ahmedabad to Kolkata. The date of travel in flight 6E-410 was 14th November, 2009, under the booking reference of A5LNLS.

Prior to booking of the ticket, a perusal of the terms and conditions as available on Indigo airline's website, revealed that a traveler was allowed upto...

We were travelling from Patna to Kolkata in an Indigo flight on 30th Oct,2009(6 E-342) and our seat nos. were 28A & 28B. We had our infant son with us who was carrying a small tennis ball with him. The security for handbaggage did not allow it. I asked them to scan it separately in case of any doubt. But they refused it stating it to be a prohibited item in handbaggage.When I asked them to put it in the baggage, they refused to either...

The Indigo customer service manager Benny Fernandes at mumbai airport wa very rude to all 8 passangers who were denied to board the flight coz we all reached about 28 minutes before departure while the rule is to reach 30 minutes departure. Benny Fernandes was least cooperative and did not help at all. He did not even try to speak to the Captain and wasted crucial 10-15 minutes in arguing with us. He should have realised that with all the...

Intended to book a ticket from Bangalore to Kolkata for 10th Oct. 2009. Searched Indigo's website for a Bangalore - Kolkata flight on 3rd October 2009 which resulted in giving flight. no. 6E 341 as one of the options.

Selected and booked the same. However, the itinerary showed the destination as Lucknow instead of Kolkata. Contacted Indigo helpline immediately. Explained the situation and got the worst solution possible....

Sir/Madam,

I had booked a flight on Flt# 6E156 from Calcutta to Bangalore on 29th September,2009 (tuesday). I was 31 weeks pregnant as on that date.I was asked to produce a fitness certificate at the booking counter.I produced the certificate signed by my doctor (Dr. Praveena Shenoi). The certificate clearly mentioned that I was 31 weeks pregnant and I was fit to fly.The certificate was examined by your staff and my family...

I Was supposed to be booked on a return flight from Ahmedabad to Pune on 20th october 2009, but i was wrongly booked on 20 Sep 2009, h had a call from Ahmedabad Air port that i had not borded the flight. at that time i called indigo [protected], and asked for what was wrong, i was given a reply that they will hear to telephonic conversation and will get back to me in 48 hours, since then i have nod recived any call from indigo, i had to call...

Sir,
To-day I have a bad experience in the Air Tickiting Counter of IndiGo at Mumbai Domestic Terminal . At about 10.15 Pm I was in the IndiGo Counter for Tickiting. I have been Informed that lowest Tickit For 23..09.09 in Flighe 6E403 from Mumbai to Kolkata cost each Tickit Rs 6075/- & I informed by the Staff working Named Mr AJOY that i requered to wait for 10/15 min. as the system not working. accordingly I wait for 10...

Dear Sir ,

I have booked a ticket on INDIGO KOLKATA -LUCKNOW for 19 TH Sept on 14 th and today they have reduced the fare by 1200 rupees and not ready to refund.They say it is a promo fare and nothing can be done .Moreover ,I fail to understand that no policy to change in fare happen in hours and it would require considerable planning .I feel cheated as a customer .It makes me feel that one cannot trust .I need your kind...