IndiGo Complaints & Reviews

I had booked return ticket for 4 persons for ahmedabad - Dharamshala for 12th and 19th May vide PNR GUT74V and U7NEGA on 23 Apr and paid by credit card. My onward journey for 12th was cancelled by Airline due to closure of chandigarh airport and full refund was approved. However Indigo approved my refund with deduction of Rs 14216 for the return journey. This is highly unethical as we could not have performed the return journey as the onward...

On 15 april my baggages were not delivered to me after landing in bangalore and i was told that the same will be delivered by EOD 16th April however since then i am struggling to get my baggages which have important documents and expensive garments, shoes etc to wear in business meetings...

Sir,
While I was travelling from Srinagar to Delhi on 06/04/2025 in flight No 6E2217 ( PNR W6P8PA ) and got food infection after having PTSW as b/f served in the flight. Immediately after reaching home went to hospital for casuality and doctor advised 5 days antibiotics and subsequent restdue to Diarrhea.
Laboratory report and medical prescription are attached herewith for your perusal.
Now I raise complaint and requesting to serve healthy and hygienic food in flight to avoid such incidents in future and to provide compensation for the losses and hardships happened to me in this regard accordingly.
Hope you will do the needful at the earliest.
Thanking You.
JEENA VARGHESE A
Mobile No. [protected]
16/04/2025

Indigo has denied refund of the cancelation charges after providing the death certificate of the family member due to which the travel was canceled. On the initial call before the cancellation, they promised a refund but later denied.

I have booked two tickets from indigo airlines
Pnr
J2q8nm
Wvid4v
Booked through the app of adani one.
Adani one invice says that if i need the airline gst invoice then i can download form indigo website.
However the website is not helpful in downloading the same....

Date of incident 9th march 2025
client number - [protected], [protected]

When i registered for the job on the shine.com i received a call they asked me for the airline jobs and said me to send the 2500rs for the process further on the next day when i said to cancel my form they asked me for the cancellation fees 1050rs further again they asked me for the 1650rs for the gst and then again they were asking me for the 2650rs for the chairman sign they totally had taken my 5200rs for the process and said to return but they havent return and they both are fake person please take action on both of them and as soon as possible please try to refund my amount

For the flight of 5th March evening from guwahati to delhi -
I was to travel from guwahati to delhi with my family and when we reached the guwahati airport, we were told that our flight has already left. the flight we booked was for approx 2 hours later and it was preponed, we were not informed in any way except getting two calls around 4 pm that the gate closes in 10 mins. we received no sort of communication from indigo before those calls.
we were additionally charged money for making our new trips from guwahati to delhi and 4 of my family members including me were sick yet no food was provided since the whole journey from guwahati to lucknow to delhi now was going to take more than 5 hours and we had to take our medicines. on top of that, i bought coffee + potato chips in guwahati to lucknow flight for my mother's low sugar that we paid for in cash at the moment and we were never delivered that despite me constantly reminding the attendants.
and then our checked-in luggage was now to arrive directly in delhi and we did had my mother's medicine prescriptions in it along with her more medicines and we could not get her those which resulted in her health deteriorating drastically there. she is a kidney patient with her treatment ongoing in AIIMS, delhi for years.
i demand quick response and resolve with compensations from Indigo for all the troubles we had to go through or i will be forced to go into consumer courts with my complaints.

I have booked indigo airlines 14/12/2024 Mumbai to washington DC but ticket booked Bombay to Delhi, Delhi to isbul, isbul to kabul, kabul to washington DC that way I have cancelled ticket amount. But not received ticket amount refund till date. Customer care number call they only tax amount refund why I have cancelled ticket why keep hold amount in your pocket this way earning money. Telephone number - [protected], PNR number PSUKJA, NAME : DEEPALI JITENDRA SHAH

Date - 14th Feb 2024
Flight Bangalore to Pune
Flight Number: 6E441
Food Prebooked: Snacks and Coffee/Cold Drinks
Confirmation code: R4H1QW
Name: Roshan Sathe
Customer: Corporate

Food not served even after booking corporate meal and drinks.
Other passengers who travelled serviced and served.
When complained 2-3 times, food was offered when plane is landing in 5 mins, impolite staff and airhostess treating passengers like beggars who are asking for food. This is not the behaviour for people who are low on sugar and not been offered food which Indigo promised while checkin.

I had a flight from Kolkata to Udaipur on 23.01 with PNR details W5QMWQ.
The flight schedule was 1:00PM from Kolkata to Delhi and at 06:10PM from Delhi to Udaipur. However, after reaching airport got an information that flight is delayed and is expected to leave around 2:00PM. The flight finally took off at 3:30PM and landed at 5:30PM, due to which the connecting flight was impossible to catch as the terminal was also different.br...

I have received a call from indigo airlines and u r selected as a ground staff and they are asking for the money and i have a amount of 3000 for medical issue and know they are askng for uniform and kit...

Fraud of 2500rupees

I booked round trip flight from Indore to Chennai on 23/10/2024 (PNR: JQFTQB AND N169NM). GST number was provided while booking these tickets and I was expecting GST invoice over mail in 30days of ticket booking. I tried getting it generated from your website but no luck after multiple attempt. Inspite of providing all details, it showed some information is incorrect. Support of indigo was also not helpful for me....

Disappointed with my recent experience with Indigo Airlines.

On my recent travel from Shirdi to Chandigarh via Delhi (6E2273 & 6E2194 on 12.1.25), I checked in my luggage in good condition. Upon collection at Chandigarh, the handle was badly broken. To make matters worse, the ground staff not only refused to take responsibility but also rudely dismissed my concerns, stating I had handed over a damaged bag.

When I persisted, they justified the damage by saying that “many bags are loaded together, and belt size is limited, so such things happen.”
Is this the level of care and accountability expected from a leading airline? Should passengers now take pictures of their luggage at check-in to avoid being dismissed this way?

@IndiGo6E, I hope you will look into this and improve how such situations are handled.
#IndigoComplaint #CustomerServiceFail #TravelExperience #TravelIssues

Dear Sir/Madam

my payment was deducted but i haven't received any gmail of details like pnr etc..

My transaction id :T2412211001323489803670

Hello,

This is Apoorva. I booked a flight from Indigo on 8th Jan 2025 trutsting Indigo and I am so frustrated by the service and the customer care efforts that I feel cheated and helpless.

My PNR is YYC49R. I have been requesting a flight change due to a family emergency since yesterday and was on call with 2 representatives both confirming that I will get a call back from the medical team and supervisor who...

My son K Shreyas Kumar was traveling from Hyd to Phuket on 09 Jan 25 (PNR no T4PR9D)
The indigo staff at the Hyd counter didn't issue boarding pass stating that Retun ticket is compulsory for issue of Boarding Pass.
Further they said that he can book return ticket and then boarding pass will be issued, later within 48 hrs he can cancel the return ticket and he will get full refund on cancellation ticket.
Therefore return ticket from Phuket to Hyd was booked for 13 Jan 25( PNR KVE6YF).
However I am not able get full refund for cancellation ticket.

You can verify the booking time of return ticket and issue of boarding pass which was issued after the indigo
staff had seen the return ticket.

Kindly resolve the matter since the return ticket was booked on the advise of indigo staff and I shall not be penalized.

Boarded flight along with my family at 1925hrs at Ahmedabad Airport to Jaipur ..but my luggage has not been boarded to jaipur...I m on travel to Rajasthan and all my belongings r thr in the bank including my clothes ..I have rented a hotel so that I receive my luggage early morning as committed by thr only attendent at Jaipur airport ...flight 6E7131 flight ahmd to jaipur

I travelled on Indigo flight 6E 2377 on 11th Dec from Delhi(DEL) to Goa (GOX). I checked in my trolley bag (American Tourister).
On arrival in Goa, when I received by trolley it was broken from 2 places.
I reached out to Indigo official but she refused to give me a refund or replacement of my trolley which was mishandled.

Pls lodge my complaint against this behaviour and Indigo staff not taking responsibility for breaking the luggage.

I have attached all images as proof.

Pls help get a suitable compensation from Indigo Airlines for replacement of my luggage trolley.

Tx

My PNR N1WC8J... Bombay - Bangalore flight on 6th Dec 24. 01.00 AM flight.
my seat no was 20D. The person sitting in 20E was playing a video game without head phones. when i requested him to use head phone as the music from the game was disturbing me, he was rude and started abusing me. When i drew the attention of the crew, they also tried but to no avail. They offered me and alternate seat and resolved the issue.
What is the code of conduct for using mobile phones like this? Why the crew was not trying to discipline the mis having passenger.
Please sensitize the crew and monitor the passenger as he appeared to be a regular traveler with you. You must be having the details of the passenger.
Please do not make other passengers to go through such agony