Claimed

IndiGo Complaints & Reviews

www.goindigo.in

2.7

Updated: Jul 5, 2026

Complaints 5702

Resolved

2890

Unresolved

2812

Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍

Complaints

Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo

IndiGo reviews & complaints page 3

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Respected Sir / Madam,
I am very sorry to informed you that from last ten years I am continuously writing to DGCA
office but every time I am getting the reply from Indigo airlines.
I had telephonically contacted to the Director General office & they suggested me to contact the
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi.
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi...

Helpful

Found this helpful?

Write a comment

Name: Usaid Riyaz
I was travelling from Delhi to Srinagar in morning of 17th May Saturday via
Airline : 6E-2607.
PNR: R1H7YV.

I don't remember the seat number exactly but it was a window seat with number A and I beleive it was 15A, 17A or 22A.

I had kept my wallet under the tray in that mesh pocket which contains magazines and manuals. I would be grateful if that pockets could be...

Helpful

Found this helpful?

Write a comment

On 15 april my baggages were not delivered to me after landing in bangalore and i was told that the same will be delivered by EOD 16th April however since then i am struggling to get my baggages which have important documents and expensive garments, shoes etc to wear in business meetings...

Helpful

Found this helpful?

Write a comment

Address: Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana â€“ 12200

I have booked two tickets from indigo airlines
Pnr
J2q8nm
Wvid4v
Booked through the app of adani one.
Adani one invice says that if i need the airline gst invoice then i can download form indigo website.
However the website is not helpful in downloading the same....

Helpful

Found this helpful?

Write a comment

I had a flight from Kolkata to Udaipur on 23.01 with PNR details W5QMWQ.
The flight schedule was 1:00PM from Kolkata to Delhi and at 06:10PM from Delhi to Udaipur. However, after reaching airport got an information that flight is delayed and is expected to leave around 2:00PM. The flight finally took off at 3:30PM and landed at 5:30PM, due to which the connecting flight was impossible to catch as the terminal was also different.br...

Helpful

Found this helpful?

Write a comment

Address: vijayawada

I have received a call from indigo airlines and u r selected as a ground staff and they are asking for the money and i have a amount of 3000 for medical issue and know they are askng for uniform and kit...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: 5 M.I.G. Trilok Nagar, near water tank, at Juhi beauty parlour, itawa, ujjain road, dewas

I booked round trip flight from Indore to Chennai on 23/10/2024 (PNR: JQFTQB AND N169NM). GST number was provided while booking these tickets and I was expecting GST invoice over mail in 30days of ticket booking. I tried getting it generated from your website but no luck after multiple attempt. Inspite of providing all details, it showed some information is incorrect. Support of indigo was also not helpful for me....

Helpful

Found this helpful?

Write a comment

Hello,

This is Apoorva. I booked a flight from Indigo on 8th Jan 2025 trutsting Indigo and I am so frustrated by the service and the customer care efforts that I feel cheated and helpless.

My PNR is YYC49R. I have been requesting a flight change due to a family emergency since yesterday and was on call with 2 representatives both confirming that I will get a call back from the medical team and supervisor who...

Helpful

Found this helpful?

Write a comment

Hi Team,
I writing you to ask for my refund as I booked a ticket with Flight 6E6915
Flight date on 5th Nov'2024 with PNR P7C53E and Seat 8A.

It was showing Services DFNS anf at check-in they asked me for defence or dependent ID that I didnt have as I said my father is retired from Ministry of Defence but they didn't allow me to get check in as well they asked me take a fresh ticket and they commented...

Helpful

Found this helpful?

Write a comment

I booked an air ticket in indigo. However, I have misplaced my boarding pass which I need to submit in the office.
I have been trying to apply for travel certificate from indigo airlines website but every time I am trying to request the travel certificate it is showing the below mentioned error:
please enter correct email address.
I have tried with multiple email ids, but the same error is popping every single time....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I had travelled via Indigo Flight 6E 6158, from Chennai to Hyderabad
(4:13 pm time of departure) on the 27th of March, 2024. I am very disappointed to see my baggage being handled roughly and has visible damage. The irony of the situation is that I had just purchased the trolly on the morning of the travel. I kindly request the team to look into this issue and provide an acceptable compensation for the same. Being a frequent traveler,...

Helpful

Found this helpful?

Write a comment

We are supposed to fly by tomorrow's flight from HYD to TRV. PNR No. is
H3LKNX. When I try to web checkin following error message is received....

Helpful

Found this helpful?

Write a comment

Address: Delhi

Dear Sir/Madam
I am very sorry that even after talking twice to your Customer service telephone call.
I am unable to get a refund approx Rs 13600 from you till this date.
This is complete stupidity on the part of the Airline by not refunding money and holding the same without any genuine reason.
Please check and send us a refund for any further delay.
In case if the Indigo fails to credit the amount, you...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: MANGALORE

Sir/Madam,
I booked the ticket having PNR ZVIBGW from goindigo app and while booking i entered the GST information, but in tickets/Invoice it is not reflecting the GST information.
The GST Information are:-
GST Information
GST Company Name : AIRPORTS AUTHORITY OF INDIA
GST Number : 29AAACA6412D2Z3

kindly add the above GST INFORMATION in the tickets and send the modified tickets
br...

Helpful

Found this helpful?

Write a comment

Are indigo globe aviation dumb several complaint being given still no action are they helping them...

Helpful

Found this helpful?

Write a comment

Address: dairy farm

Dear Indigo Airlines Customer Support,

I hope this message finds you well. I am writing to report a lost item during my recent flight with your airline.

I traveled today on a flight that departed at 9:55 AM from Kolkata to Hyderabad. My ticket number is L2QQTK/2/1. Unfortunately, I seem to have misplaced my black Oppo Echo X Buds during the journey. I believe I may have left them either in the bathroom or near...

Helpful

Found this helpful?

Write a comment

From: VIJAY KUMAR SUNDESHA
B/1404 SKD SURYA KUTIR NEAR,
AEC CROSS ROAD NARANPURA,
AHMEDABAD PIN-380013.
Mail-vijay.[protected]@gmail.com
Mob: [protected]
Date : 01/01/2024

To
Customer Relations IndiGo Airlines
Central Wing, Ground Floor,
Thapar House, 124 Janpath,
New Delhi - 110001 India

Subject: Complaint Regarding Unjust Cancellation Charges for Flight...

Helpful

Found this helpful?

Write a comment

I was suppose to travel from ahmedabad to chandigarh in my non stop flight on 29 december at 21:45 but flight got cancelled and they didn’t provide us any accommodation in night and they said you see on your own … and then somehow we managed to find some hotel nearby and then that flight was rescheduled to next morning… Next morning it was at 11 Am from ahmedabad to lucknow and then lucknow to chandigarh…. It was a layover flight…...

Helpful

Found this helpful?

Address: Gandhi Nagar, Bhopal

Today I received a call from Ajay Kumar airline authorities saying I got selected for the data entry work from home job. They asked me submit I'd proof, passport size photo, qualification certificate and resume. I sent all the documents required. They took one MCQ test containing 30 questions then send me offer letter. After that I got a call from HR Rahul Sharma for job confirmation and then they asked me for paying 1550 rupees. I paid the...

Helpful

Found this helpful?

Write a comment

After canceling one-way tickets and putting the refund in an IndiGo Shell Credit account, IndiGo customer agents are unable to apply the credit to my new booking.
I have spent many hours on the IndiGo website, emails, WhatsApp messages and telephone calls to make the new booking. However, their agents have assured me they can sort this out but they haven't done this and the telephone line mysteriously gets cut off each time I tell...

Helpful

Found this helpful?

Write a comment