Let us start with some background. 1. On 17th July, 2024, I had booked flight tickets from Durgapur to Madurai on 3rd August (PNR Q3S7NA), and Kochi to Calcutta on 10th August (PNR WRVRXL), so as to travel to Kodaikanal and Munnar. 2. On 31st July, 2024, floods and landslides occurred in Kerela. 3. On 1st August, 2024, I received the Red Alert from the Administration of Kerala and the properties of Munnar and Kodai requesting not to travel. I incur a cost of INR 3, 854 to reschedule both my inbound and outbound flights. All I could have done is to park the tickets at a later tentative date incurring a cost of INR 3, 854 and then again to reschedule with INR 4, 000 when things get back to normal, or incur heavy charges of INR 7, 996 to cancel the tickets. 4. On 1st August, 2024, I booked separate flights to Udaipur from Durgapur and back - PNR Y7RFXH and T3NYWD. 5. On 2nd August, 2024, at 6:13 PM Indigo notified that flight 6E 5131 scheduled to fly from Durgapur to Udaipur at 9 AM on 3rd August, 2024, is cancelled due to inclement weather. Thereafter, I immediately proceeded to book a flight from Kolkata to Udaipur on 3rd August (PNR TZJP4J), and made my travel arrangements to Kolkata. I shelled an additional INR 1, 972 on flight and INR 4, 500 on travel to Kolkata. Now, when travelling to Kerela/ Munnar has resumed, I am planning to utilize the flight tickets I already have with Indigo. However, Indigo is again asking me to pay and additional INR 2, 886 to change the dates of my flight from Kochi to Calcutta (PNR WRVRXL), and to cancel my flight for INR 3, 998 from Durgapur to Madurai (PNR Q3S7NA) and book separate flight from Calcutta to Madurai incurring additional costs of flights. I would have travelled to Durgapur Airport on 3rd August for my flight from Durgapur to Udaipur via flight 6E 5131; but you cancelled the flight due to weather. At the same time, you insist that your flights were operational in Cochin Airport on 3rd August although people cannot travel from Cochin Airport and Kerala being under Red Alert. You cannot have two different kinds of logic for the same situation! If I were changing dates because of some other reason, I would have changed as per my availability and paid the fees for the same. However, I am sure you are intelligent and considerate enough to understand that, in this case with limited time and uncertainty I cannot reschedule my tickets to a confirmed date but only to a tentative date. Hence, I request your good office to not hold further additional charges and help me to reschedule my existing flights - Calcutta to Madurai on 7th October and Cochin to Calcutta on 15th October. Given your logic that "your flights were operational at Cochin Airport", please refund me INR 6, 472 which I incurred to book a flight from Kolkata to Udaipur on 3rd August 2024 (differential fare of INR 1, 972), and to travel to Kolkata to board the flight (fare of INR 4, 500), after you cancelled flight 6E 5131 scheduled from Durgapur to Udaipur on 3rd August, because the roads from place to the Durgapur Airport and my vehicle were operational. You and your team are also ignoring the fact that on 1st August, I could not decide when I can travel to Kerala and pay additional charges to reschedule. All I could have done is to park the tickets at a later tentative date incurring INR 3, 854 and then again to reschedule with INR 4, 000 when things get back to normal, or incur heavy charges of INR 7, 996 to cancel the tickets. Sure, you may take charges to reschedule as long as customer is doing that under personal reasons not when there is some natural disaster at play. I have already paid once to salvage my tickets, charging me again is outrageous and unprofessional at the least. Kindly refund me the sum of all the differential costs I had to pay. Thank you.
IndiGo customer support has been notified about the posted complaint.
