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IndiGo
InterGlobe Aviation Limited
Customer satisfaction rating: 55%
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4260
COMPLAINTS

IndiGo Customer Care

InterGlobe Aviation Limited

Address
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
488
down
173

Fax:
Fax:
+91 99 1038 3838  
+91 12 4661 3838  

Additional info
Corporate Office
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon – 122 002, Haryana, India.
Tel: +91 12 4435 2500
Fax: +91 12 4406 8536

Customer satisfaction rating
55%
Complaints
4260
Pending
0
Resolved
2309
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IndiGo Complaints & Reviews

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 Alvin Shiu on Aug 1, 2020
I got a sms that your cv is selected for indigo airlines ground staff call hr rahul sharma. They ask for rs.2, 500 for filling up the forms and again they ask another rs.4500 before the interview. They again demand more money for creating salary account, employee id card, del i-pad, punching card. And again they asked amount of rs.12, 800/- for salary account and profile security. They also said your total amount will be refundable after the documentation. But they are not paying it back.

Complaint Status


[Aug 01, 2020] IndiGo customer support has been notified about the posted complaint.
Dear Mr. Shiu,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to please visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo
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    Indigo Airlines — Refusal to refund fare

     guhan4591 on Jul 31, 2020
    Last of several emails sent by me to indigo:

    Dear sir/madam,

    This has reference to your email...

    Indigo Airlines — Fraud for job and refund money

     Pooja Kuniyal on Jul 30, 2020
    My complain is that.. Before some day i got a call by prachi from indigo airlines.. She said apne job ke lia apply kia hai...

     NIDHIN BABU on Jul 30, 2020
    When i reached Bangalore it was late in deplane and i have connected flight to cok. I informed the ground staff who stand just near the flight they told me that get in the bus and once get down there staff will be there they guide u. but no one guided me and i got phone call from the staff this is a final call suddenly i run from the line and i have asked many staff reg the security check area and gate. it was indigo team responsibility to take the passengers who r travelling by indigo connecting flight while running my 4 yrs son vomitted too i have lost the boarding Pass hard copy along with the ID proof (driving lisence)

    nobody helped for us. the crew of blr to cok informed me that they have done the needful for getting the lost id proof. and cok team will inform me the updates.

    they lied me cok team not aware about the same. this i am sure that they n this pandamic situation there are limitted flight services and if you peopled are doing like this means what to say. very bad

    Complaint Status


    [Jul 30, 2020] IndiGo customer support has been notified about the posted complaint.
    Dear Sir,

    We are sorry to know about your experience with us. Please share your PNR via private message so we may look into it.

    Regards,
    Team IndiGo
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       mahirenu85 on Jul 28, 2020
      Dear sir
      I had booked a ticket from indigo in detail as below.
      1. Flight detail:- delhi to bangalore flight no 6e2376date - 17/05/2020 pnr number - qh7vncpassenger name - vanshika garg, mahesh kumar garg amount-8274/-
      Pnr number:- adthvy passenger name - renu garg, harshita garg amount -7686/-
      Flights were cancelled due to covid-19 national lock down. I don't want a credit shell. I want full amount refund in my account
      Please refund my full amount.in my account.

      Regards
      Mahesh kumar garg
      [protected]

      Complaint Status


      [Jul 28, 2020] IndiGo customer support has been notified about the posted complaint.
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         nish1308 on Jul 27, 2020
        My Luggage bags I have submitted during check in, everything inside my two out of three bags was completely wet and my clothes fade color due to that my white clothes got completely destroyed.

        Complaint Status


        [Jul 27, 2020] IndiGo customer support has been notified about the posted complaint.
        Dear Nish1308,

        We regret to know that. Please share your PNR via private message and also confirm if the same was reported to our staff at the arrival airport.

        Regards,
        Team IndiGo
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           Meiyappan Spm on Jul 25, 2020
          Jobs was fake, my money 2 laks in gone, indigo airlines in name the job aspirants, pls help u sir


          Fake job in indigo

          Complaint Status


          [Jul 26, 2020] IndiGo customer support has been notified about the posted complaint.
          Updated by Meiyappan Spm Jul 25, 2020
          Indigo company name used jobs, fake jobs
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            IndiGo Airline — Fraud not refunding money

             Kallu1234 on Jul 25, 2020
            Mujhe shine app se message. Receive hua job ke liye that your cv has been shorlisted and please contact on this number [protected]....

             Harshit1702 on Jul 25, 2020
            I cancelled the flight ticket booked online from indigo airlines prior 12 hrs of the journey and recieved the intimation about the cancellation and refund amounts declaring cancellation request is process. However, now the airline is refusing to pay the refund amount and has forfieted complete amount saying that the ticket was not canceled by their system. This is pure cheating. Once the Cancellation request has been made by the individual the ticket should have been canceled and if not intimation of the same should have been given.

            Complaint Status


            [Jul 25, 2020] IndiGo customer support has been notified about the posted complaint.
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               Shilpi2119 on Jul 25, 2020
              I have booked a ticket four 4 people for 4th apr having flight no 6e 689, pnr no nkqlgt and 10 apr having flight no 6e 6616, pnr no oltfnd but due to pandemic covid 19 our flight got cancelled and we were given credit vouchers which is to be used till 31st march 2021 but as we don't want to travel now due to health issues and other problems so we want our amount to be refunded in our account not in form of credit vouchers as it is for no use o[censored]s. So kindly refund the amount as soon as possible.

              Complaint Status


              [Jul 25, 2020] IndiGo customer support has been notified about the posted complaint.
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                Indigo Airlines — Not refunding my airfare booked by indigo airlines

                 Himani Shali on Jul 21, 2020
                Respected Sir/ Madam,

                I had booked my air  tickets via clear trip booking site for indigo airlines 6E 6635...

                 Sai chandra prasad on Jul 18, 2020
                Plzz as soon as possible do the needful so many fake agency and asking for moneu


                Payment
                Payment

                Complaint Status


                [Jul 19, 2020] IndiGo customer support has been notified about the posted complaint.
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                   Sai chandra prasad on Jul 18, 2020
                  On of the agency has called me and they said that they i had selected for ground crew job and salary is 30k and cab facilitiey and he asked me 1500 for deposit and then he will send me offer letter and interview

                  Complaint Status


                  [Jul 19, 2020] IndiGo customer support has been notified about the posted complaint.
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                     Don saab on Jul 18, 2020
                    Asking for money deposit 10k for security fees and training kit


                    Asking for money deposit
                    Asking for money deposit
                    Asking for money deposit

                    Complaint Status


                    [Jul 19, 2020] IndiGo customer support has been notified about the posted complaint.
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                       P Dheeraj on Jul 17, 2020
                      I have got a message with the link provided. I have open the link and website has been shown with the following pictures which I have uploaded. They asked me to pay 9800 rupees for registration to their account via phone pay etc..i want to know that is it fake or real.
                      I need to know the information or else action will be taken seriously.


                      Complaint about job offer
                      Complaint about job offer

                      Complaint Status


                      [Jul 19, 2020] IndiGo customer support has been notified about the posted complaint.
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                        Indigo Airlines — Fraud email regarding airlines jon

                         Anusha Theppa on Jul 14, 2020
                        I am anusha. I received an email regarding the job. They said that i have to deposit 9900 +gst as a security deposit which...

                         Anusha Theppa on Jul 14, 2020
                        Hi my name is anusha. I got a mail that i have to deposit 9900 +gst as a security deposit which is refundable on the day of interview. I thought that it was real. So i deposited the amount 9900.. Can u please take any action against that fraud. I lost my money. Do something about this fraud.


                        Fraud email regarding the airlines job
                        Fraud email regarding the airlines job

                        Complaint Status


                        [Jul 15, 2020] IndiGo customer support has been notified about the posted complaint.
                        Updated by Anusha Theppa Jul 14, 2020
                        A/C HOLDER NAME: INDIGO AIRLINES
                        A/C NO.: [protected]
                        IFSC CODE: IDIB000G007
                        BANK NAME: INDIAN BANK

                        These are the account details of that fraud email
                        His name is Mr. Praveen Alandkar
                        EMail : [protected]@hrgoindigoin.com
                        Please take action against this fraud
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                           D3X SYSTEM on Jul 11, 2020
                          Sir you can help me... Plz

                          Complaint Status


                          [Jul 11, 2020] IndiGo customer support has been notified about the posted complaint.
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                            Indigo Airlines — Online job fraud

                             rishikesh sale on Jul 11, 2020
                            I am hrishikesh lav sale
                            I have applied for indigo airline ground staff job vancany, next day i get the messege that...

                             1rahuln on Jul 9, 2020
                            Kindly find the attached photos you will understand the scenario.


                            Fake interview massage with link
                            Fake interview massage with link
                            Fake interview massage with link
                            Fake interview massage with link

                            Complaint Status


                            [Jul 09, 2020] IndiGo customer support has been notified about the posted complaint.
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