IndiGo Complaints & Reviews

Maine indigo airlines me booking karayi jisme mera checkin time 1 hr phle tha 4 baje se hum wahan the jisne mere checkin me late kiya or mera kaafi time waste kara jiski wajah se meri flight miss huiii lucknow se delhi PNR-C173XT ki ir delhi se lucknow jiska PNR hai ET1 VKC lucknow kiii staff ne bohot misguide or misbehave kara jiski wajah se mera 15000 ka loss hua haiii mujhe apne paise refund xhahiye baad me yelog high rates lagakr seat sale krte hain

I vinod varghese, the customer who travelled in indigo6E678 from cochin to mumbai for business purpose with my partners.i was booked three seats for travel.as per the information its departed at 5.30pm from cochin and arrived at 7.30pm.as per this i was planned my jorney with connection flight from mumbai to jaipur via UK 518 vistara flight.but the indigo started their journey only after 6.10 and arrived at 8.15pm in mumbai.due to this we...

My son boarded flight from Nagpur to Mumbai 6E5002 PNR-JZLERG
His luggage did not reach Mumbai rather it was sent to Guwahati.
He boarded morning flight as he had some urgent appointment over there, which he missed as all the papers were in his Luggage.
further had to urgently buy the clothes from Mumbai.
Kindly let me know how to get refund for the same.

The flight no 6E-925 on 25-May-24 scheduled from Patna to Lucknow got delayed by 02hrs 05 mins. Its actual departure time was at 15:10 hrs but it departed at 17:15 hrs. Thus as per DGCA guidelines Airline should have provided fresh meals/ refreshments for the late departure.

The same has not been followed and Airline failed to provide fresh meals/ refreshments against the delay. Also the Airline is denying the delay that the late departure by 02:05 mins by saying that it was less than two hours.

Some action must be taken against Indigo Airline and suitable compensation must be given by the Airline.

Sir, today 28th May morning i have booked 2 tickets for self KL SRINIVASAN and HEMA SRINIVASAN, through my account, SBI NET BANKING, for travel on 29th September from Delhi to CHENNAI by flight no. 6E6239 starting at 10.45 am at Delhi. My account was debited for two tickets, Rs.11694 and Rs. 5847 each. The transaction id by SBI [protected]IGARHUQXH2. payee INB GLOBAL AVIATION LIMIT. The ticket and PNR not yet received in my e mail id and mobile furnished at the time of booking.
Please look into the matter and send me the ticket and PNR for travel on 29th September 6E6239

Dr s And Dr V agarwal were travelling from Lucknow to Delhi . Due to flight and Luggage delay we missed our Vistara flight We have to purchase new tickets worth of £2700.00 which is extremely high for excuse . Please answer to my email ASAP

On[protected], I tried booking 2 tickets from CCJ to BLR and as directed in the site, payment of Rs.6122 was made as per ref No.[protected], on[protected]. However, due to some technical error, the site went blank and I could not proceed any further. I recd an email at 7:51 pm on[protected] as shown below:

PNR/Booking Ref.: S57VPX
Status Date of Booking* Payment Status
HOLD 12May24 14:21:33 (UTC) Needs paymentbr...

I booked an air ticket on indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo airlines. I have paid Rs.600 for the certificate on 3.5.24. But the certificate is not received yet.
I tried to download the certificate in website but it is showing error: please enter correct email address. I tried with several mail ids, but showing the same. I contacted the customer care number of Indigo several times, but has not recieived the certificate yet. Please get my complaint resolved.
Booking reference: NPRZSY
Date of booking :- 26.2.2024

I had travelled via Indigo Flight 6E 183, from CHENNAI to PUNE
(15;40 Hrs time of departure) on the 28th of April 2024. I am very disappointed to see my baggage being handled roughly and has visible oil marks on half of the bag and smelling badly. Then reported to property Irregularity Report (PIR) at Pune on the same day, copy received. on 6th May Indigo executive called and says for 1000 rupees vochur as compensation which I rejected.

Dear Officer,

I was booked on AMD – BLR direct flight 6E823 on 17th April, it got cancelled due to ‘operational reasons’. I had hard time rebooking and interacting with Dottie. Finally through human intervention my rebooking was managed and I was booked in AMD to BOM 6E2046 and BOM to BLR 6E 696 on 17th April.

I was served a cold vada pau in prebooked meal in AMD to BOM flight. Two numbers of vada pau...

Dear Sir/Madam
I am very sorry that even after talking twice to your Customer service telephone call.
I am unable to get a refund approx Rs 46644 from you till this date.
This is complete stupidity on the part of the Airline by not refunding money and holding the same without any genuine reason.
Please check and send us a refund for any further delay.
In case if the Indigo fails to credit the amount, you have to pay Interest on delay payment at commercial rate of interest.

Our flight was yersterday Mr.Mateen shaikh and Mrs.fatimabi shaikh 16th april 22.05 dubai to mumbai 6e1456 indigo airlines now its 9.33 we r still on dubai airport no details are given none indigo airlines crew is available and we are told by them flight is not cancelled but its not showing what the hell Please it’s very important for us to fly today as soon as possible we have appointment for passports of my children

I am writing to request a refund and to express my dissatisfaction regarding the incident involving my sister, who was traveling to LGW with my 73-year-old father, a wheelchair passenger with mobility issues. Initially, I had booked tickets for both of them on April 12, 2024. However, upon receiving the confirmation, the dates were changed to May 12. This led to a situation where I had to return home from Mopa Airport, which is a two-hour...

Got a sms that your CV is selected for indigo airlines ground staff call hr Rahul Sharma. I called him he told me u have to attend an interview. Later interview HR told me u r selected. They demand some security money then training money then commission then agreement money. Total money is 2199 they need more from me. but I didn't paid more so kindly resolve this issues and pay return whatever I paid.And send me a joining latter by mail....

Hello Team,

Good Evening.

Date of Incident: 7th April 2024
Booking Reference from Airfrance: QSYT33
Desirable Resolution: Refund of amount 600 euros for making customers long waiting time in the transit which was not booked by the customer.

Based on my flight booking, I got my boarding pass for both the flights[Chennai Madras(MAA) to Mumbai Bomday (BOM), flight KL3689]. The boarding pass has been issued to me. Later I got a message saying the KL3689 will be delayed for 30 minutes. After that I got an email saying the connection flight has been changed from KL878 to EY197 and EY077 with two stops instead of one stop with a transit time of 10hours 30 minutes in Mumbai and 1 hour 45 minutes in Abhu Dhabi,

At Mumbai Airport, the ground handler did not gave any proper reason for changing the flights and we were provided with no care mandated by EU 261/2004. Each time I made an enquiry, I was told to wait. This continued for more than 5 hours until I was finally asked to board a taxi to a hotel
only to return back with in an hour.

I specially purchased a ticket with one stop only. But the changed flight I had two stops and I was not informed of my rights under EU 261/2004. I was travelling with a 11 year old kid.

Our itinerary showed an arrival in Amsterdam of 07:50 and we ended up finally arriving in Amsterdam at 19:15. This represents a delay of 11 hours 15 minutes. I therefore request compensation of 600 eur for myself and the two other passengers on my booking, in line with compensation for late arrival as per EU 261/2004.

Thanks and Regards,

Chandramohan D

I booked air ticket in indigo. I lost my boarding pass and I need to submit it in office. So I am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error : an unexpected error has occurred on website. Please contact administor.
Booking reference : OSS33J
Email address : [protected]@gmail.con...

I recently complaint to indigo regarding my money getting deducted from my account twice after that i talk with the indigo staff they said that i need to talk with paytm staff regarding my problem so i tried to contact the customer care but they told me that they can't refund it since i made 2 booking i told them that the first booking and payment that i made was unsuccessful and was showing server not available and was automatically open on the booking page only i understand that server not working is not in any of our hand but saying that they can't refund i don't get it. is it my fault that the server was not working. i hope that IndiGo understand my problem and help me solved it. i need my money back server not working and payment unsuccessful and web page automatically getting refresh is not my fault I don't care whether u take the money or from your airlines companies i just need my money back

I have travelled by flight 6E2216 yesterday on 1st Feb, 24 from Delhi to Bengaluru for which u had selected Indian meal consisting of Samosa n Vada Pav and a goodie bag also.

Unfortunately, i was served Sandwich which I refused and returned it back. Also i was not given the goodie bag also.

Ms.Mitali on board offered ready to eat meal which was available on board, since i had not opted for it and also allergic to processed food i didn't have those.
If i had to have ready to eat poha or upma, then there was no need to select the food or buy a flexi ticket, i would have just purchased poha/ upma on board.

Infact hostess on board Ms.Mitali accepted that when date of travelling changed the system doesn't take original selection of meal.
Infact, i had selected the indian meal again during the rescheduling, this is how i added goodie bag also then.

How do a customer knows about the travel codes and meal codes?
Infact the other hostess, Ms.Sapna started arguing on that, and started blaming me for everything without being sorry anytime. When u asked for goodie bag, she started blaming me that it was me who refused taking it and it comes only with meal, and that it was me who should know about the meal code. She was so arrogant.

Do you expect customer to be aware of everything and come learn with codes n all. And when PNR stays same, everything stays same, i want to know despite the selection why my meal choice was not noted and food given accordingly.
This is just unacceptable i had nothing for dinner just because of your system and process issues. On top of it a customer is blamed by your arrogant hostess Ms.Sapna.

I want the full refund of my ticket, for such a horrible experience.
Request to kindly do the needful at the earliest.

Thanks and Regards,

Rashmi Bhatia

I was travelling from Ahmedabad to hongkong via delhi I was carrying 2900 u.s dollar with me and other currencies it was in my bag, the thing is I just had pdf of the pre arrival registration for hongkong, I asked indigo staff to help for print but they said there's no need, after reaching delhi I check my handbag containing dollar it was there but while boarding in flight indigo staff asked me the print of the pre arrival registration but don't had so they told to mail and said after reaching hongkong contact our staff they will provide you print, after landing in hongkong I asked Indigo crew that I've mail this print from where I can get it, thay said like I don't know better you ask in airport, in the airport before immigration area I searching from Indigo staff or counter for the print but I found no one I also asked the airport authority where I can find indigo staff or counter they said like there's no counter or staff for indigo, so I used airport private service for and printing and delivery for the print of the PDF and they asked me that how will you pay so I said I had card or cash they told only hongkong dollars are accepted, I had Chinese yuan so I changed it to hongkong dollar and tried to pay, but the person came to gave me the print didn't have the change the I tried to pay from the card but my cards didn't worked so used my friends Chinese bank card for the payment and then passed the immigration, finding my bags on the belt but it wasn't available so I asked at airport where can I find my bags they said like your bags are lying on the floor because you are late, then I found my bags lying on floor and chains where open but I ignored because I was getting late for my next train from Kowloon to nanchang via Shenzhen after reaching nanchang I checked my bags I didn't found my credit card and my 2900 u.s dollar was replaced with Indonesian rupiah on next I went back to hongkong again to file a complain in hongkong airport police station, hongkong police told me to apply for travel insurance which I already took and they investigate the whole scenario, because irresponsibility of Indigo airline, staff or crew I suffered a huge loss, the u.s dollar I was carrying was the saving for my university fees, so I want my travel insurance claim and compensation, so please help me with this.

I had travelled via Indigo Flight 6E 6158, from Chennai to Hyderabad
(4:13 pm time of departure) on the 27th of March, 2024. I am very disappointed to see my baggage being handled roughly and has visible damage. The irony of the situation is that I had just purchased the trolly on the morning of the travel. I kindly request the team to look into this issue and provide an acceptable compensation for the same. Being a frequent traveler,...