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IndiGo Complaints & Reviews

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Updated: Jul 5, 2026

Complaints 5702

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Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍

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My mother has just been through one of the most cruel and unacceptable travel experiences with IndiGo. She travelled from Nashik to Madurai and got stuck in Hyderabad airport for over 18 HOURS because of IndiGo’s complete failure and mismanagement.

My mum is disabled and has a heart condition, yet IndiGo showed ZERO compassion, ZERO support, and ZERO responsibility. Instead of offering assistance, they kept delaying, giving...

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Hi this is Sivani, on 6th december we booked the flight ticket in the name of Bhaskara Rao Yalla from Banglore to Hyderabad so wanted to cancel the ticket, from our end it is not being possible to cancel. PNR number is HC9E4H. Please do the needful

Thanks and Regards...

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Dear IndiGo Team,

I am writing to formally request a refund related to the cancellation of my Indigo flight at short notice.

Due to the sudden cancellation, I incurred significant losses in two ways:
1. Disruption of my scheduled client meeting, as I was unable to reach Pune on time.
2. Last-minute booking of an alternative SpiceJet flight, which cost approximately ₹27, 803, of which ₹15, 803...

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My husband accidentally booked the wrong dates for our February 2026 ticket to India through Indigo Airlines. As soon as I received the itinerary, I realized the mistake and requested a refund or a date change. However, they are asking for £200 to reschedule, which has disappointed me. I kindly request that you consider my situation and provide a refund or rearrange the ticket without the £200 charge...

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Address: Ganpati Enclave I - 502

I have booked my flights from Nagpur to Lisbon with 2 stops. The airlines have rescheduled the flights for unknown reasons and now I am unable to use plan B when I am eligible....

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I've booked a flight from Delhi to deogarh for 11th December 2025 on which I've by mistake mention wrong sir name and after that I've tried to change that sir name through their customer care and called them multiple times but they always mentioned more than 5 days passed we can't do anything due to our policy, I understand that you policy is like that but I've booked a flight in Oct'25 for flight in Dec'25 2 months back and it's is small...

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Address: House no.373, First Floor, Sector-91, Faridabad

Respected Madams/Sirs/Dears
I am very sorry to say about the departure gate no.22, Manager (Head) Madam on dated 15 October 2025, time 06:03am(morning) . First of all, I am a regular flyer of Indigo flight and such an incident occurred I cannot write in this email, because ink will be less for writing unique incidents .
I, (Er.Amrendra Kumar, Age 55+ year) is working in NHPC Ltd.( Navratan Company, Govt PSU company) as post...

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18th October 2025
Customer Care Head
Indigo Airlines

Subjest: Cancellation of Indigo Flight (6E 7145) with NO intimation.

Dear Madam/Sir,

BACKGROUND:
1) A seat had been booked for my daughter, Ananyaa Saksena from Ahmedabad to Jaipur for today 18th October 2025, but the flight (6E-7145) has been cancelled without any intimation to the booker : she discovered the cancellation...

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Address: FLAT NO. 103, FIRST FLOOR, METRO TOWER, PEERMUSHALA, DHAKOLI

I have seen a Video on Instagram which says that Indigo is offering discounted airfare on Diwali festival from 13 to 17th Oct 2025.

https://www.instagram.com/reel/DPyDqUVik6V/?igsh=MTlpcGJ2YnFmMjZpYQ==

Kindly confirm its real of fake.

Thanks
Satish Awasthi...

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Address: H.No.32 pragathi Layout,Near diomond college,Hallehalli,T.C Palya,K.R.puram

There were three counters at boarding pass two were females one man who was given hardship for me at Rajamundry to Bengoiore on[protected] at 7.30 P.M. I don't know the name of the employee; he holds me for half an hour un nessarly. the problem is my cabin luggage weighed 3 kgs more than the permitted. I paid Rs.2100 for each kg Rs.700 total 2100/-Even though I paid he was not allowed my insulin pen along with me, he behaved rudely without...

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Hi,
My flight from Manchester to Goa on Jan 15 2026 was cancelled on 2.10.25. A substitute was offered by email but I do not want this flight.
The link in the email to cancel the flight via plan B does not work.
I would like to cancel this flight and request the refund of £620 immediately.
The PNR is YY3P5N, my full name is Rosemary Kitchen email r.[protected]@hotmail.co.uk tel +[protected].
Please contact...

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Address: Bhopal

Website: www.goindigo.in/?ui-ux=oldui

I have Indigo 6E Reward Points of more than 20000 but i am unanle to use them as thier 6E reward points platform has a continuous technical nag. I had to shed nearly Rs 50000 in the month of August and yesterday Rs.78000 despite having reward points of 20K. i tried calling their helpline several times but the issue was not resolved. I feel being cheated and Indigo doesnot want to give me the benefit of 6E reward points. I want my complaint...

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Address: coimbatore airport. tamilnadu

Greetings!

my name is Pushpa from Coimbatore. Iam writing this complaint on behalf of my son, My son a student in UK, had booked an indigo flight ticket from Coimbatore to Mumbai on 20th September 2025 The flight timing was 2040 hrs. and flight number 6E5114. HIS PNR #-T7M1QW, paid 11, 000 rs, He was denied a boarding pass because of extra weight. My son thought he booked under student baggage allowance ticket which was actually...

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I have booked air ticket on 03/09/2025 for my daughter Ms. Mahima Bansal from Mumbai to Chandigarh for 15.10.2025 under PNR YYJIKN in Indigo Airline 6E-5233 and also booked return ticket i.e. from Chandigarh to Mumbai for 27.10.2025 under PNR D8H6TQ in Indigo Airline 6E-5261 and paid total amount of Rs. 25499/- (Rs. Twenty Five Thousand Four Hundred Ninety Nine only) after discount vide Invoice No. M06AI26I10182608 DATED 03.09.2025. Out of...

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Address: Mumbai

I am writing to formally lodge a complaint regarding damage caused to my checked-in baggage on IndiGo flight 6E5099 today (this was a corporate booking from Unity Bank, Mumbai). While loading from the trolley to the cab (at the airport), I found that one corner of my suitcase was broken and a wheel was missing, rendering it unusable. The external lock was open too.

As a regular passenger with IndiGo, I am disappointed with...

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I was waiting at the boarding lounge at the Chennai Domestic Airport, near Terminals 129 and 128. I lost my Ipad and charger there and when I asked the indigo staff to retrieve it for me they said my ipad was taken by the Airports Authority, when I contacted the Airports Authority, they have said they don't have it with them. I have been trying to contact them ever since and the response has been the same.
My ipad was at the charging...

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While travelling from Lucknow to Dammam on 24th August 2025 Flight no.6 E 97, PNR NO-S89PGX On seat no-2D, 2E, 2F I lost my Blue Color Samsung A15 from the front seat of my seat.
It is a relatively newer phone with lock screen wallpaper of an old style street lamp.
I noticed the phone was lost from my bag when i was went outside the Plane and while I contacted luggage services at the airport they said no such device was found...

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Address: INDIGO AIRLINES

Date of incident was 14th august, i have planned and purchased 5 tickets to travel from Hyderabad to Prayagraj of indigo airlines through make my trip website, i have planned to travel prayagraj for immersion of my fathers in laws ashes in trivenisangam at Prayagraj .sir i have reached airport on 14th morning around 6.45am and completed my security check in and deposit of baggage's by 7.15am i have completed self checking and i have reached...

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Address: C.a road gitanjali near khan masjid khan washing centre building nagpur

Hey, I'm from Nagpur today i got a call from indigo airlines there was that lady she asked me if I applied for that job and I said yes I did but honestly I wasn't sure if I applied for job on APNA APP in indigo airlines...bcz I was looking for a job and I apply in 4-5 places at once so I wasn't sure. She asked if would be comfortable to work in airport which is dr. Babasaheb Ambedkar airport in nagpur and I said yes she asked me for resume...

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I had booked my tickets from mumbai to nairobi via indigo app in super 6e fare…then i recommended it to my friend and my brother by which they also booked the same route on different dates. But when we all called off our trip and canceled out tickets they got charged zero cancelation charges and they charged me 6000 per pax (Total 24000)…. I contacted their customer care but they kept saying that theor 100% refund is a system...

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