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IndiGo Complaints & Reviews

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Updated: Apr 3, 2025

Complaints 5647

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Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍

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Unable to generate travel certificate

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PNR A1Y19D.
Due to the late departure from CCU, I missed my connecting flight from Delhi en route to IXC. Now they are refunding me the base fare. I had to book a bus ticket that costed me 1260 rs, eat at roadside dhabas among strange men. I travelled to IXC at night. Roaming the streets for a bus since I had to reach by morning 7:00 am. Last time I checked there was a Nirbhaya case in Delhi. My family, my in-laws and my parents,...

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Dear IndiGo Customer Service,

My name is Zainab, an undergraduate student at IIT Guwahati, and I am in dire need of your assistance. On 21st July, my train (Ranthambore Express 12463) from Kota to Jaipur (PNR [protected]) was delayed by 5 hours without any prior notification, resulting in my missing two crucial flights: Jaipur to Delhi (6E 2176) and Delhi to Guwahati (6E 2289).

I never anticipated that IndiGo,...

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Address: leh

My name is Shubham Kumar Srivastava, on 16th july 2024 I was travelling from lucknow to leh via delhi through indigo airline with flight No.6E5082 (lko to delhi) and 6E 2049(delhi to leh) and my PNR-SV7Z2Z. I got my luggage submitted at indigo bag drop and got my self security checkin and boarded the flight. When I reached leh in mid afternoon i got information that my luggage is still at lucknow airport and indigo did not board that.Today...

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I am madhav govin datar and my wife savita datar. We were booked on indigo flt 6e 434 from delhi to chennai on 28 jun 2024. Our pnr number was xwnkhr. The flt was cancelled by the company due to accident at delhi t1 terminal. We were promised full refund, which has not yet been received
Request early action for full refund...

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I booked an air ticket in indigo. However, I have misplaced my boarding pass which I need to submit in the office.
I have been trying to apply for travel certificate from indigo airlines website but every time I am trying to request the travel certificate it is showing the below mentioned error:
please enter correct email address.
I have tried with multiple email ids, but the same error is popping every single time....

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I lost my realme Buds Q2 Neo(black) earbuds on the flight from Mangalore to Srinagar.

Date: 07 June 2024
Manglore to Mumbai - flight 6E832
Mumbai to Srinagar - flight 6E214

I would really appreciate it if you find and return it back to me. If not, then no problem I was careless. Thank you for your service....

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Maine indigo airlines me booking karayi jisme mera checkin time 1 hr phle tha 4 baje se hum wahan the jisne mere checkin me late kiya or mera kaafi time waste kara jiski wajah se meri flight miss huiii lucknow se delhi PNR-C173XT ki ir delhi se lucknow jiska PNR hai ET1 VKC lucknow kiii staff ne bohot misguide or misbehave kara jiski wajah se mera 15000 ka loss hua haiii mujhe apne paise refund xhahiye baad me yelog high rates lagakr seat...

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Address: kunnumpuram cmc11 cherthala

I vinod varghese, the customer who travelled in indigo6E678 from cochin to mumbai for business purpose with my partners.i was booked three seats for travel.as per the information its departed at 5.30pm from cochin and arrived at 7.30pm.as per this i was planned my jorney with connection flight from mumbai to jaipur via UK 518 vistara flight.but the indigo started their journey only after 6.10 and arrived at 8.15pm in mumbai.due to this we...

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Address: 205 Tower 6, Lakeview Enclave, Amrawati Road, Oppo

My son boarded flight from Nagpur to Mumbai 6E5002 PNR-JZLERG
His luggage did not reach Mumbai rather it was sent to Guwahati.
He boarded morning flight as he had some urgent appointment over there, which he missed as all the papers were in his Luggage.
further had to urgently buy the clothes from Mumbai.
Kindly let me know how to get refund for the same....

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The flight no 6E-925 on 25-May-24 scheduled from Patna to Lucknow got delayed by 02hrs 05 mins. Its actual departure time was at 15:10 hrs but it departed at 17:15 hrs. Thus as per DGCA guidelines Airline should have provided fresh meals/ refreshments for the late departure.

The same has not been followed and Airline failed to provide fresh meals/ refreshments against the delay. Also the Airline is denying the delay that the...

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Address: OLD NO.33, NEW NO. 18, 18, Nachiappan st., MAHALINGAPURAM, Chennai, Chennai, Tamilnadu, India - 600034

Sir, today 28th May morning i have booked 2 tickets for self KL SRINIVASAN and HEMA SRINIVASAN, through my account, SBI NET BANKING, for travel on 29th September from Delhi to CHENNAI by flight no. 6E6239 starting at 10.45 am at Delhi. My account was debited for two tickets, Rs.11694 and Rs. 5847 each. The transaction id by SBI [protected]IGARHUQXH2. payee INB GLOBAL AVIATION LIMIT. The ticket and PNR not yet received in my e mail id and mobile furnished at the time of booking.
Please look into the matter and send me the ticket and PNR for travel on 29th September 6E6239

IndiGo customer support has been notified about the posted complaint.

May 28, 2024

Updated by 1461486 Sir, today 28th May morning i have booked 2 tickets for self KL SRINIVASAN and HEMA SRINIVASAN, through my account, SBI NET BANKING, for travel on 29th September from Delhi to CHENNAI by flight no. 6E6239 starting at 10.45 am at Delhi. My account was debited for two tickets, Rs.11694 and Rs. 5847 each. The transaction id by SBI [protected]IGARHUQXH2. payee INB GLOBAL AVIATION LIMIT. The ticket and PNR not yet received in my e mail id and mobile furnished at the time of booking.
Please look into the matter and send me the ticket and PNR for travel on 29th September 6E6239
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Address: Bombay

Website: Indian consumer Complaints

Dr s And Dr V agarwal were travelling from Lucknow to Delhi . Due to flight and Luggage delay we missed our Vistara flight We have to purchase new tickets worth of £2700.00 which is extremely high for excuse . Please answer to my email ASAP...

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Address: 19/1900A, Bhajanakovil Road, Calicut 673002

On[protected], I tried booking 2 tickets from CCJ to BLR and as directed in the site, payment of Rs.6122 was made as per ref No.[protected], on[protected]. However, due to some technical error, the site went blank and I could not proceed any further. I recd an email at 7:51 pm on[protected] as shown below:

PNR/Booking Ref.: S57VPX
Status Date of Booking* Payment Status
HOLD 12May24 14:21:33 (UTC) Needs paymentbr...

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I booked an air ticket on indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo airlines. I have paid Rs.600 for the certificate on 3.5.24. But the certificate is not received yet.
I tried to download the certificate in website but it is showing error: please enter correct email address. I tried with several mail ids, but showing the same. I contacted the customer care number of Indigo several times, but has not recieived the certificate yet. Please get my complaint resolved.
Booking reference: NPRZSY
Date of booking :- 26.2.2024

May 20, 2024

Complaint marked as Resolved

I posted the complaint in Air Sewa portal. Within 2 hours the airline company contacted me and made necessary arrangements for the issue of travel certificate. I received the certificate by email the same day. (mailed from [email protected]) .

IndiGo customer support has been notified about the posted complaint.

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I had travelled via Indigo Flight 6E 183, from CHENNAI to PUNE
(15;40 Hrs time of departure) on the 28th of April 2024. I am very disappointed to see my baggage being handled roughly and has visible oil marks on half of the bag and smelling badly. Then reported to property Irregularity Report (PIR) at Pune on the same day, copy received. on 6th May Indigo executive called and says for 1000 rupees vochur as compensation which I rejected....

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Dear Officer,

I was booked on AMD – BLR direct flight 6E823 on 17th April, it got cancelled due to ‘operational reasons’. I had hard time rebooking and interacting with Dottie. Finally through human intervention my rebooking was managed and I was booked in AMD to BOM 6E2046 and BOM to BLR 6E 696 on 17th April.

I was served a cold vada pau in prebooked meal in AMD to BOM flight. Two numbers of vada pau...

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Dear Sir/Madam
I am very sorry that even after talking twice to your Customer service telephone call.
I am unable to get a refund approx Rs 46644 from you till this date.
This is complete stupidity on the part of the Airline by not refunding money and holding the same without any genuine reason.
Please check and send us a refund for any further delay.
In case if the Indigo fails to credit the amount, you have to pay Interest on delay payment at commercial rate of interest.

Apr 17, 2024

Complaint marked as Resolved

Not received the amount

IndiGo customer support has been notified about the posted complaint.

Apr 17, 2024

Updated by yogit@ not yet received the amount for Rs.4644.00

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Our flight was yersterday Mr.Mateen shaikh and Mrs.fatimabi shaikh 16th april 22.05 dubai to mumbai 6e1456 indigo airlines now its 9.33 we r still on dubai airport no details are given none indigo airlines crew is available and we are told by them flight is not cancelled but its not showing what the hell Please it’s very important for us to fly today as soon as possible we have appointment for passports of my children...

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I am writing to request a refund and to express my dissatisfaction regarding the incident involving my sister, who was traveling to LGW with my 73-year-old father, a wheelchair passenger with mobility issues. Initially, I had booked tickets for both of them on April 12, 2024. However, upon receiving the confirmation, the dates were changed to May 12. This led to a situation where I had to return home from Mopa Airport, which is a two-hour...

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Address: Indigo Airlines Pune International Airport

Got a sms that your CV is selected for indigo airlines ground staff call hr Rahul Sharma. I called him he told me u have to attend an interview. Later interview HR told me u r selected. They demand some security money then training money then commission then agreement money. Total money is 2199 they need more from me. but I didn't paid more so kindly resolve this issues and pay return whatever I paid.And send me a joining latter by mail....

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