IndiGo Complaints & Reviews

18th October 2025
Customer Care Head
Indigo Airlines

Subjest: Cancellation of Indigo Flight (6E 7145) with NO intimation.

Dear Madam/Sir,

BACKGROUND:
1) A seat had been booked for my daughter, Ananyaa Saksena from Ahmedabad to Jaipur for today 18th October 2025, but the flight (6E-7145) has been cancelled without any intimation to the booker : she discovered the cancellation...

I have seen a Video on Instagram which says that Indigo is offering discounted airfare on Diwali festival from 13 to 17th Oct 2025.

https://www.instagram.com/reel/DPyDqUVik6V/?igsh=MTlpcGJ2YnFmMjZpYQ==

Kindly confirm its real of fake.

Thanks
Satish Awasthi...

There were three counters at boarding pass two were females one man who was given hardship for me at Rajamundry to Bengoiore on[protected] at 7.30 P.M. I don't know the name of the employee; he holds me for half an hour un nessarly. the problem is my cabin luggage weighed 3 kgs more than the permitted. I paid Rs.2100 for each kg Rs.700 total 2100/-Even though I paid he was not allowed my insulin pen along with me, he behaved rudely without...

Hi,
My flight from Manchester to Goa on Jan 15 2026 was cancelled on 2.10.25. A substitute was offered by email but I do not want this flight.
The link in the email to cancel the flight via plan B does not work.
I would like to cancel this flight and request the refund of £620 immediately.
The PNR is YY3P5N, my full name is Rosemary Kitchen email r.[protected]@hotmail.co.uk tel +[protected].
Please contact...

I have Indigo 6E Reward Points of more than 20000 but i am unanle to use them as thier 6E reward points platform has a continuous technical nag. I had to shed nearly Rs 50000 in the month of August and yesterday Rs.78000 despite having reward points of 20K. i tried calling their helpline several times but the issue was not resolved. I feel being cheated and Indigo doesnot want to give me the benefit of 6E reward points. I want my complaint...

Greetings!

my name is Pushpa from Coimbatore. Iam writing this complaint on behalf of my son, My son a student in UK, had booked an indigo flight ticket from Coimbatore to Mumbai on 20th September 2025 The flight timing was 2040 hrs. and flight number 6E5114. HIS PNR #-T7M1QW, paid 11, 000 rs, He was denied a boarding pass because of extra weight. My son thought he booked under student baggage allowance ticket which was actually...

I have booked air ticket on 03/09/2025 for my daughter Ms. Mahima Bansal from Mumbai to Chandigarh for 15.10.2025 under PNR YYJIKN in Indigo Airline 6E-5233 and also booked return ticket i.e. from Chandigarh to Mumbai for 27.10.2025 under PNR D8H6TQ in Indigo Airline 6E-5261 and paid total amount of Rs. 25499/- (Rs. Twenty Five Thousand Four Hundred Ninety Nine only) after discount vide Invoice No. M06AI26I10182608 DATED 03.09.2025. Out of...

I am writing to formally lodge a complaint regarding damage caused to my checked-in baggage on IndiGo flight 6E5099 today (this was a corporate booking from Unity Bank, Mumbai). While loading from the trolley to the cab (at the airport), I found that one corner of my suitcase was broken and a wheel was missing, rendering it unusable. The external lock was open too.

As a regular passenger with IndiGo, I am disappointed with...

I was waiting at the boarding lounge at the Chennai Domestic Airport, near Terminals 129 and 128. I lost my Ipad and charger there and when I asked the indigo staff to retrieve it for me they said my ipad was taken by the Airports Authority, when I contacted the Airports Authority, they have said they don't have it with them. I have been trying to contact them ever since and the response has been the same.
My ipad was at the charging...

While travelling from Lucknow to Dammam on 24th August 2025 Flight no.6 E 97, PNR NO-S89PGX On seat no-2D, 2E, 2F I lost my Blue Color Samsung A15 from the front seat of my seat.
It is a relatively newer phone with lock screen wallpaper of an old style street lamp.
I noticed the phone was lost from my bag when i was went outside the Plane and while I contacted luggage services at the airport they said no such device was found...

Yesterday I have booked the tickets with above Indigo Airlines my reference PNR No. is M946HA, while giving the contact email id column by mistakes wrongly typed, Hence they are not sending the E tickets and changing my contact email id [protected]@yahoo.co.in, Also spoke to 5 times with their customer care every time they are telling that it can be done by chargeable basis, Also not allowing change my email id in their website, Above is very much disgusting and irritating, India's No. 1 Airlines behaves like a dictatorship attitude

Date of incident was 14th august, i have planned and purchased 5 tickets to travel from Hyderabad to Prayagraj of indigo airlines through make my trip website, i have planned to travel prayagraj for immersion of my fathers in laws ashes in trivenisangam at Prayagraj .sir i have reached airport on 14th morning around 6.45am and completed my security check in and deposit of baggage's by 7.15am i have completed self checking and i have reached...

Hey, I'm from Nagpur today i got a call from indigo airlines there was that lady she asked me if I applied for that job and I said yes I did but honestly I wasn't sure if I applied for job on APNA APP in indigo airlines...bcz I was looking for a job and I apply in 4-5 places at once so I wasn't sure. She asked if would be comfortable to work in airport which is dr. Babasaheb Ambedkar airport in nagpur and I said yes she asked me for resume...

They asked for my documents like Aadhar card, marksheet, etc., and provided me a offer letter. They then asked me for Medical Report and if not possible from me they offered me a hello panel to get my medical tests done for which I paid them Rs.1750 on Bank Account
MR. ARMAN ANSARI.

A/C NO- [protected].

IFSC- UCBA0000947.

UCO BANK

After few days one person calls me from same place and sent me the Joining letter for Permanent Appointment and asks to sign, the document as well as pay the amount of Rs.6, 599 to get the Training Kit and Accessories for the training that will be provided to me for 15-30 days. The Bak Account I paid the amount was

MR. RAM NIWAS.

A/C NO- [protected].

IFSC- UCBA0002490.

UCO BANK

Still they keep on going, and now they have sent me a Bond letter with stamp of 100 Rs. and asking me to sign it immediately as well pay the amount of Rs. 9, 499 to the process done. This step has got my attention to ask money on every step of the job process.

I had booked my tickets from mumbai to nairobi via indigo app in super 6e fare…then i recommended it to my friend and my brother by which they also booked the same route on different dates. But when we all called off our trip and canceled out tickets they got charged zero cancelation charges and they charged me 6000 per pax (Total 24000)…. I contacted their customer care but they kept saying that theor 100% refund is a system...

Respected Sir / Madam,
I am very sorry to informed you that from last ten years I am continuously writing to DGCA
office but every time I am getting the reply from Indigo airlines.
I had telephonically contacted to the Director General office & they suggested me to contact the
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi.
Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi...

Name: Usaid Riyaz
I was travelling from Delhi to Srinagar in morning of 17th May Saturday via
Airline : 6E-2607.
PNR: R1H7YV.

I don't remember the seat number exactly but it was a window seat with number A and I beleive it was 15A, 17A or 22A.

I had kept my wallet under the tray in that mesh pocket which contains magazines and manuals. I would be grateful if that pockets could be...

I had booked return ticket for 4 persons for ahmedabad - Dharamshala for 12th and 19th May vide PNR GUT74V and U7NEGA on 23 Apr and paid by credit card. My onward journey for 12th was cancelled by Airline due to closure of chandigarh airport and full refund was approved. However Indigo approved my refund with deduction of Rs 14216 for the return journey. This is highly unethical as we could not have performed the return journey as the onward...

On 15 april my baggages were not delivered to me after landing in bangalore and i was told that the same will be delivered by EOD 16th April however since then i am struggling to get my baggages which have important documents and expensive garments, shoes etc to wear in business meetings...

Sir,
While I was travelling from Srinagar to Delhi on 06/04/2025 in flight No 6E2217 ( PNR W6P8PA ) and got food infection after having PTSW as b/f served in the flight. Immediately after reaching home went to hospital for casuality and doctor advised 5 days antibiotics and subsequent restdue to Diarrhea.
Laboratory report and medical prescription are attached herewith for your perusal.
Now I raise complaint and requesting...