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IndiGo Complaints & Reviews

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Last updated Dec 7, 2023
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IndiGo reviews & complaints page 2

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B
Boris Ningthoujam
Oct 11, 2023
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Address:India

Hello,
Today (11/10/2023)
I booked a flight from IMF to DEL on 25/10/2023.

The payment has gone through.

I have not receive a payment confirmation from indigo but amount has debited from my credit card.
Passenger name is : Bunisia Nongmaithem and contact number is [protected]

Getting hold of customer service has been very challenging!
I have waited the queue in WhatsApp chat for more than a hour but it keeps delaying.

I am waiting for the resolution of this issue ASAP.
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    S
    sanjeevberry
    from JABALPUR, Madhya Pradesh
    Oct 11, 2023
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    I had pre booked my flight seat in INDIGO, PNR No.WWPCNI and paid on both the sectors.
    22/09/2023--Mumbai to Istanbul
    30/09/2023--Istanbul to Mumbai.
    While returning from Istanbul they changed my allotted seat without my consent.
    refunded amount of INR3500 is initiated but it will be paid only to agent T C TOURS LTD who issued the ticket, who are not agreeing that they will get the refund as i have paid from my card for seat.
    it will be really kind of you to share the proof & details of transfer of refund amount which will help me in claiming the refund from T C TOURS LTD.
    IndiGo customer support has been notified about the posted complaint.
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      Ishali Taran
      Oct 10, 2023
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      I had a Panick attack 2 hrs before the flight, instead of helping me they misbehaved with me . Then they brought the doctor, the doctor said I was not fit for the travel . I want my full refund for my flight . My PNR : T2VLMX.
      IndiGo customer support has been notified about the posted complaint.
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        R
        roshanbasnet2009
        Oct 8, 2023
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        I bought ticket on 28/09/23 for my mom, money deducted but no ticket issued, pls rectify or allow to put case in international court as fraud by indigo, pls resolve asap
        +1 photos
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          S
          Singhishwar
          Oct 7, 2023
          Oct 8, 2023
          This thread was updated on Oct 8, 2023
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          I tried booking a ticket from bengalore to udaipur on 22 sep 2023. Amount of 6962 was deducted from my account but ticket was not confirmed. They said it would be refunded in 7 days but it has almost been 15 days.
          here are all the details.

          PNR/Booking Reference
          VMN4YB
          Transaction Date/Time
          22 Sep 2023 20:54 PM
          Booking Hold Date/Time
          22 Sep 2023 21:24 PM
          Transaction Amount
          INR 6962.00
          Transaction ID
          JPAYaa796c52b59d85443
          Oct 8, 2023
          Complaint marked as Resolved 
          IndiGo customer support has been notified about the posted complaint.
          Hi I paid amount for booking ticket Ktm to Delhi for my mother, but no ticket issued, looks like indigo is fraud, I paid from Australia, I bought ticket from indigo website, pls rectify my problem, or else allow me to put case in international court, looking forward to hear asap

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            A
            AnjaliNandini
            from Thrissur, Kerala
            Oct 2, 2023
            Oct 8, 2023
            This thread was updated on Oct 8, 2023
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            I have booked ticket from Calicut to Srinagar (oct 2, 4:08 PM IST) and vice versa from Indigo Website. Amount has been deducted but no itinerary. After payment it redirected to home page and nothing. First time booking in Indigo, and this is what happened. Please fix this or refund money
            IndiGo customer support has been notified about the posted complaint.
            I have booked ticket for my mom krishna devi basnet, flying fro ktm to new delhi, ticket booked on 289/2023, money deducted, but no ticket, pls resolve my problem
            i have booked ticket for mom krishna devi basnet on 2892023, money deducted, but no ticket, pls resolve my query, thanks
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              S
              Sakshiraj16
              from Dehradun, Uttarakhand
              Oct 2, 2023
              Oct 2, 2023
              This thread was updated on Oct 2, 2023
              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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              Resolved
              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

              This is getting hilarious, after waiting for the refund for 10 days. I finally contacted the customer service through email which was less than helpful. Then I complained here, I bought another ticket with pnr UPNK3C on 21st september after my first transaction failed.

              But instead of a refund I got a pnr confirmation AFTER 11 DAYS! I will not pay the cancelation fee for a ticket I didn't even know existed. If I knew I wouldn't have booked another ticket! Please cancel pnr AUFG7A and issue a full refund. This never happened with indigo before, they were always quick on refunds and issue resolving.
              +3 photos
              Oct 4, 2023
              Complaint marked as Resolved 
              Resolved through their whatsapp support team very promptly and smoothly. Thank you!
              IndiGo customer support has been notified about the posted complaint.
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                A
                Aurpita Mondal
                from Kolkata, West Bengal
                Sep 30, 2023
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                Complaint about receiving fraud call receive in name of IndiGo Airlines

                Address:kolkata westbengal

                I am Aurpita Mondal from Kolkata. Apparently, this same situation is happening with me currently as i am also looking for job henceforth I uploaded my CV on website and after few hours I received a call from Indigo airlines calming that they are urgently haring candidates for ground stuff and ticketing but in order to do so you first need to submit Id proof, highest marksheet and one passport size photo. Once it's done you need to pay RS...
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                M
                mnv008
                from Mumbai, Maharashtra
                Sep 28, 2023
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                My wife and kid was traveling through Indigo from Mumbai to Hyderabad today, and this flight has been delayed by 2 hours where my wife has a return flight just after an hour she lands, but now that flight has also gone for toss.
                So as an average passenger, my wife approached this specific flight attendant named Jyoti, where she started swearing on my wife in front of all the passengers, she was super loudly shouting and yelling at her and also told to never book any Indigo flight from the next time and “you can leave right now I will open the doors for you”
                I mean is this how Indigo has trained their staff to help with the approaching helpless passengers?
                This is just too sad to hear.
                Plz take an action 🙏🏻
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                  G
                  Gowri85
                  Sep 27, 2023
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                  Hi, I booked ticket from Singapore to chennai and back . I booked on 24 Sept at 8.25pm. My amount is deducted from bank. But till now I didn't receive the Ticket. Am so disappointed. My bank transaction is showing amount is transferred to IndiGo. When I called indigo, they replying they didn't receive the amount. What should I do? How will book indigo flight in future?
                  IndiGo customer support has been notified about the posted complaint.
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                    R
                    Ramya Bublee
                    Sep 27, 2023
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                    Address:Tower -c global business park, sikandarpur, sector 26,gurugram, haryana 122002, India

                    I have applied for job in Indigo airlines services in nursing department and I got call about interview to attend but before that I need to pay money 1550 for interview and after interview i got selected for that I have paid 8500 for the processing fee than they asked me about certificates verification 11500 more and they said it is completely refundable but when I asked him to proceed with verification he said I have problem with verification and need to pay 19500 .now i asked him to repay my money that I don't want to continue further and they we're saying it will take 14 days to refund please do something about it
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                      I
                      Iiche Headquarters
                      Sep 27, 2023
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                      Address:29V Dharmatala Road, Kasba, Kolkata 700042

                      I was traveling in indigo 6E 283 (18:00 Hrs) from HYD to CCU (PNR LRVT6G) on 24th September 2023 in Seat no 30A Windo side. I have kept my Headphone in the front seat pocket. I have forgottem to take while unboarding due to my personal reason I was very tensed.

                      Kindly let me know how to collect the same.

                      Regards,
                      Dr. Avijit Ghosh
                      [protected]
                      29V Dharmatala Road, Kasba, Kolkata 700042
                      IndiGo customer support has been notified about the posted complaint.
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                        A
                        avishekchy45
                        Sep 27, 2023
                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                        Resolved
                        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                        I purchased a ticket from IXA (Agartala) to BLR (Bengaluru) today. The date of the Fight is 10th October, 2023. The amount was deducted from my card. But I have not received any PNR or ticket copy. I have the transaction ID. I can provide it if you want.

                        Date & Time of Transaction: 27 September 2023 at 11:28 am
                        Mode of Transaction: Credit Card
                        Source of Booking: goindigo.in website
                        Flight Details: IXA (Agartala) to BLR (Bengaluru) on 10th October, 2023
                        Sep 27, 2023
                        Complaint marked as Resolved 
                        I contacted them through their WhatsApp agent. They understood my case and confirmed my booking. Super cooperative response. Though I was too annoyed after the incident. I contacted them immediately.
                        IndiGo customer support has been notified about the posted complaint.
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                          N
                          nrrm
                          Sep 26, 2023
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                          On Saturday, 23rd Sept, I used the GoIndigo.In Website for booking flights from Pune to Jaipur (20nd Dec - 22nd Dec) for 4 adults. The total amount was charged to my credit card ending with *** *333. Subsequent to submission, I did not get any PNR number nor any communication regarding the confirmation of the charge / ticket itinerary.

                          After 30 mins, I recd an email stating that the 'booking is not complete'. Hence I thought that the credit card will not be charged. I have checked my emails - inbox and spam and do not see any emails from Indigo.

                          However, today on checking my credit card transactions, I see the charge on my credit card . As of writing this email, I have seen NO communication for charge nor any itinerary from Indigo. So, I would urge you to revert the TOTAL amount back to my card.

                          Meanwhile I completed my booking via MMT for the same itinerary.

                          Hence the amount charged by Indigo to my credit card must be reversed
                          IndiGo customer support has been notified about the posted complaint.
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                            T
                            tavishi2001
                            Sep 24, 2023
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                            Dear Sir/Madam

                            Lost Item : Mobile Phone(Blue)
                            DATE : 23.09.2023
                            MOBILE : [protected]
                            PNR: HQT95Z
                            Email id : [protected]@gmail.com
                            Flight No.: 6E 851
                            Seat No.: 24A
                            This is to inform that I had flown in your flight number 6E 851 PNR:
                            HQT95Z Bengaluru to Chandigarh on 24.09.2023
                            I had a spare phone in my cabin luggage, which I had placed in the overnead compartment. only opened the bag twice, once at the beginning of the flight and once when it landed. It is possible it fell out during this time too. My seat number was 24a, I would request you to look into this and revert.
                            I hope from a prompt feedback from your end.
                            Thanking you
                            Tavishi Sharma
                            IndiGo customer support has been notified about the posted complaint.
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                              A
                              Ashokkumar Damodarbhai Kher
                              Sep 22, 2023
                              Sep 25, 2023
                              This thread was updated on Sep 25, 2023
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              Voucher issue

                              Address:Vaniya Sheri

                              Here is the latest update on the issue I have with INDIGO AIRLINES
                              Indigo Airlines has issued Rs. 5000 worth 5 vouchers, total of Rs. 25000. But One vouchers can be used with one flight booking only. So Now I have to fly through Indigo Airline for 5 times within 6 month. It is clear that three of the vouchers will be expired because I will not be able to fly even two times in six month. THIS IS ANOTHER WAY OF CHEATING CUSTOMER. Not...
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                              Pepwe
                              from Kolkata, West Bengal
                              Sep 17, 2023
                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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                              Resolved
                              The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

                              I booked a one-way flight from Delhi to Kolkata, for the date 19/9/23 from IndiGo Airlines. They sent me an email with my transaction ID which said that I'll receive a booking confirmation within 20 minutes. I paid through UPI, and the ticket fair has been deducted. I've waited for an hour, but when I open the link I've been sent via mail to check my payment status, it is blank. No updates via mail or phone number as of now. The transaction ID I was provided: JPAY62ade7a39c9710325. Adding necessary screenshots of all e-mails and payment confirmation from my bank.
                              +1 photos
                              Sep 18, 2023
                              Complaint marked as Resolved 
                              I had called the customer care, and was sent a booking confirmation about letting the helpline staff know about my problem. Even though reaching the customer care representative through the automated calling system proves to be arduous.
                              IndiGo customer support has been notified about the posted complaint.
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                                S
                                shreekant.s
                                Sep 12, 2023
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                                I have an international flight and wanted to book additional 45 KGs of prepaid baggage from indigo. they allowed me to book an additional bag and 30 kgs in 1 go but now when I am trying to add another 15 kgs, they are not allowing me to do the same. customer care told me its there policy to allow only 30 kgs and charge for the remaining at airport rate. I did not see any such notice or policy details at the time of booking. this to me is an unfair trade practise,
                                IndiGo customer support has been notified about the posted complaint.
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                                  Ashokkumar Damodarbhai Kher
                                  Sep 9, 2023
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                                  Voucher issue

                                  Address:Vaniya Sheri
                                  Website:www.goindigo.in

                                  I would like to write and let all of you know a dispute with Indigo Airlines.
                                  On 10th April 2022, Indigo airline has not allowed us to board the flight even all the documents were as required and later same has been accepted by indigo airline. After lots of complaint and investigation Indigo Airline has accepted their fault and regretted to us and offered the cash back to us with condition that we will not lodge the complaint and will...
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                                  ItaMar
                                  Sep 7, 2023
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                                  Address:[email protected]

                                  I would like to complain about baggage delays (certificate attached) and baggage damage (baggage photo and baggage handover attached) on a Mumbai to Jakarta flight using Indigo (Boarding pass attached). I arrived at CGK (Jakarta) on Sep 5, 2023, at 4:30 PM and did not find one of my baggage until 8 pm. A lost & found staff made a lost baggage report. The next day, 6 Sep 2023 at 5 pm, I have been informed that that my baggage has arrived at CGK. I went back to CGK to pick up my baggage. The contents of the baggage are all there and safe, but my baggage was damaged. I ask for compensation for baggage delays and luggage damage. Please be responsible for this matter.
                                  +1 photos
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