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IndiGo Complaints & Reviews

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Updated: Jan 14, 2026
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IndiGo reviews & complaints page 2

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V
Venkataraman Iyer
from Delhi, Delhi
Aug 19, 2025
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Address: Indigo Airlines- Gurgaon

Yesterday I have booked the tickets with above Indigo Airlines my reference PNR No. is M946HA, while giving the contact email id column by mistakes wrongly typed, Hence they are not sending the E tickets and changing my contact email id [protected]@yahoo.co.in, Also spoke to 5 times with their customer care every time they are telling that it can be done by chargeable basis, Also not allowing change my email id in their website, Above is very much disgusting and irritating, India's No. 1 Airlines behaves like a dictatorship attitude
IndiGo customer support has been notified about the posted complaint.
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    N
    nayan47
    Jun 16, 2025
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    They asked for my documents like Aadhar card, marksheet, etc., and provided me a offer letter. They then asked me for Medical Report and if not possible from me they offered me a hello panel to get my medical tests done for which I paid them Rs.1750 on Bank Account
    MR. ARMAN ANSARI.

    A/C NO- [protected].

    IFSC- UCBA0000947.

    UCO BANK

    After few days one person calls me from same place and sent me the Joining letter for Permanent Appointment and asks to sign, the document as well as pay the amount of Rs.6, 599 to get the Training Kit and Accessories for the training that will be provided to me for 15-30 days. The Bak Account I paid the amount was

    MR. RAM NIWAS.

    A/C NO- [protected].

    IFSC- UCBA0002490.

    UCO BANK

    Still they keep on going, and now they have sent me a Bond letter with stamp of 100 Rs. and asking me to sign it immediately as well pay the amount of Rs. 9, 499 to the process done. This step has got my attention to ask money on every step of the job process.
    IndiGo customer support has been notified about the posted complaint.
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      M
      MUFADDAL UDAIPURWALA
      Jun 7, 2025
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      Discrimination in refund amount

      I had booked my tickets from mumbai to nairobi via indigo app in super 6e fare…then i recommended it to my friend and my brother by which they also booked the same route on different dates. But when we all called off our trip and canceled out tickets they got charged zero cancelation charges and they charged me 6000 per pax (Total 24000)…. I contacted their customer care but they kept saying that theor 100% refund is a system...
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      A
      ajaythatere
      from Nagpur, Maharashtra
      Jun 2, 2025
      Jun 2, 2025
      This thread was updated on Jun 2, 2025
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      Government of India, in this it is clearly mentioned that in case loss, delay or damage to baggage, the carrier liability is limit

      Respected Sir / Madam,
      I am very sorry to informed you that from last ten years I am continuously writing to DGCA
      office but every time I am getting the reply from Indigo airlines.
      I had telephonically contacted to the Director General office & they suggested me to contact the
      Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi.
      Mr. Bharatlal, Nodal officer, Public Grievance, DGCA, New Delhi...
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      U
      Usaid Riyaz
      May 29, 2025
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      Lost student identity card and pan card while travelling

      Name: Usaid Riyaz
      I was travelling from Delhi to Srinagar in morning of 17th May Saturday via
      Airline : 6E-2607.
      PNR: R1H7YV.

      I don't remember the seat number exactly but it was a window seat with number A and I beleive it was 15A, 17A or 22A.

      I had kept my wallet under the tray in that mesh pocket which contains magazines and manuals. I would be grateful if that pockets could be...
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      B
      bgu_51
      from Ahmedabad, Gujarat
      May 20, 2025
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      Unethical deduction of cancellation charges

      I had booked return ticket for 4 persons for ahmedabad - Dharamshala for 12th and 19th May vide PNR GUT74V and U7NEGA on 23 Apr and paid by credit card. My onward journey for 12th was cancelled by Airline due to closure of chandigarh airport and full refund was approved. However Indigo approved my refund with deduction of Rs 14216 for the return journey. This is highly unethical as we could not have performed the return journey as the onward...
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      M
      mohit_jain23
      from Mumbai, Maharashtra
      Apr 17, 2025
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      Baggage loss BLR6E29388

      On 15 april my baggages were not delivered to me after landing in bangalore and i was told that the same will be delivered by EOD 16th April however since then i am struggling to get my baggages which have important documents and expensive garments, shoes etc to wear in business meetings...
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      J
      Jeenalegian
      from Thrissur, Kerala
      Apr 16, 2025
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      Unhealthy food served in flight

      Address: Vadakkan House,Sahakarana road, Chavakkad (po), Thrissur, Kerala PIN 680506
      Website: www.goindigo.in

      Sir,
      While I was travelling from Srinagar to Delhi on 06/04/2025 in flight No 6E2217 ( PNR W6P8PA ) and got food infection after having PTSW as b/f served in the flight. Immediately after reaching home went to hospital for casuality and doctor advised 5 days antibiotics and subsequent restdue to Diarrhea.
      Laboratory report and medical prescription are attached herewith for your perusal.
      Now I raise complaint and requesting...
      +2 photos
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      P
      Poonam khowala
      from Delhi, Delhi
      Apr 3, 2025
      Apr 3, 2025
      This thread was updated on Apr 3, 2025
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      Indigo has denied refund of the cancelation charges after providing the death certificate of the family member due to which the travel was canceled. On the initial call before the cancellation, they promised a refund but later denied.
      IndiGo customer support has been notified about the posted complaint.
      Apr 03, 2025
      Updated by Poonam khowala
      Date: 02/04/2025
      Customer: Poonam Khowala and Aarvvi Khowala
      PNR: N4399G and M2BVXP
      Refund amount: 20, 243

      Flight canceled due to the death of mother in law, death certificate shared yet they are denying refund.
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        S
        sgahuja
        from Dabhoi, Gujarat
        Mar 26, 2025
        Mar 26, 2025
        This thread was updated on Mar 26, 2025
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        GST Invoice

        Address: Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana – 12200

        I have booked two tickets from indigo airlines
        Pnr
        J2q8nm
        Wvid4v
        Booked through the app of adani one.
        Adani one invice says that if i need the airline gst invoice then i can download form indigo website.
        However the website is not helpful in downloading the same....
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        Address: 449 New nandanwan, nr jl chaturvedi clg ,Nagpur

        Date of incident 9th march 2025
        client number - [protected], [protected]

        When i registered for the job on the shine.com i received a call they asked me for the airline jobs and said me to send the 2500rs for the process further on the next day when i said to cancel my form they asked me for the cancellation fees 1050rs further again they asked me for the 1650rs for the gst and then again they were asking me for the 2650rs...
        +15 photos
        +1 videos
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        Y
        YashChauhan911
        from New Delhi, Delhi
        Mar 11, 2025
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        Address: HC - 11, Police Colony, Tilak Marg Lane

        For the flight of 5th March evening from guwahati to delhi -
        I was to travel from guwahati to delhi with my family and when we reached the guwahati airport, we were told that our flight has already left. the flight we booked was for approx 2 hours later and it was preponed, we were not informed in any way except getting two calls around 4 pm that the gate closes in 10 mins. we received no sort of communication from indigo before those calls.
        we were additionally charged money for making our new trips from guwahati to delhi and 4 of my family members including me were sick yet no food was provided since the whole journey from guwahati to lucknow to delhi now was going to take more than 5 hours and we had to take our medicines. on top of that, i bought coffee + potato chips in guwahati to lucknow flight for my mother's low sugar that we paid for in cash at the moment and we were never delivered that despite me constantly reminding the attendants.
        and then our checked-in luggage was now to arrive directly in delhi and we did had my mother's medicine prescriptions in it along with her more medicines and we could not get her those which resulted in her health deteriorating drastically there. she is a kidney patient with her treatment ongoing in AIIMS, delhi for years.
        i demand quick response and resolve with compensations from Indigo for all the troubles we had to go through or i will be forced to go into consumer courts with my complaints.
        IndiGo customer support has been notified about the posted complaint.
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          D
          Deepali Jitendra Shah
          Feb 23, 2025
          Feb 23, 2025
          This thread was updated on Feb 23, 2025
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          Non received booking of cancelled ticket amount

          Address: A/204 Ganga Niwas TULINJ ROAD near SARASWATI SCHOOL

          I have booked indigo airlines 14/12/2024 Mumbai to washington DC but ticket booked Bombay to Delhi, Delhi to isbul, isbul to kabul, kabul to washington DC that way I have cancelled ticket amount. But not received ticket amount refund till date. Customer care number call they only tax amount refund why I have cancelled ticket why keep hold amount in your pocket this way earning money. Telephone number - [protected], PNR number PSUKJA, NAME...
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          R
          Roshan Sathe
          Feb 15, 2025
          Feb 15, 2025
          This thread was updated on Feb 15, 2025
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          Food promised not delivered.

          Date - 14th Feb 2024
          Flight Bangalore to Pune
          Flight Number: 6E441
          Food Prebooked: Snacks and Coffee/Cold Drinks
          Confirmation code: R4H1QW
          Name: Roshan Sathe
          Customer: Corporate

          Food not served even after booking corporate meal and drinks.
          Other passengers who travelled serviced and served.
          When complained 2-3 times, food was offered when plane is landing in 5 mins, impolite...
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          S
          ShanaN@2509
          Feb 11, 2025
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          Inconvenience caused due to flight delays

          I had a flight from Kolkata to Udaipur on 23.01 with PNR details W5QMWQ.
          The flight schedule was 1:00PM from Kolkata to Delhi and at 06:10PM from Delhi to Udaipur. However, after reaching airport got an information that flight is delayed and is expected to leave around 2:00PM. The flight finally took off at 3:30PM and landed at 5:30PM, due to which the connecting flight was impossible to catch as the terminal was also different.br...
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          N
          Nakka anantha ramu
          Feb 8, 2025
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          Recrument reg

          Address: vijayawada

          I have received a call from indigo airlines and u r selected as a ground staff and they are asking for the money and i have a amount of 3000 for medical issue and know they are askng for uniform and kit...
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          A
          Anu Sachin
          from Noida, Uttar Pradesh
          Jan 29, 2025
          Jan 29, 2025
          This thread was updated on Jan 29, 2025
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          Fraud in the name of recruitment

          Address: Mumbai
          Website: [email protected]

          Fraud of 2500rupees...
          +3 photos
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          L
          LavinaGhadge27
          from Dewas, Madhya Pradesh
          Jan 16, 2025
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          GST invoice not received

          Address: 5 M.I.G. Trilok Nagar, near water tank, at Juhi beauty parlour, itawa, ujjain road, dewas

          I booked round trip flight from Indore to Chennai on 23/10/2024 (PNR: JQFTQB AND N169NM). GST number was provided while booking these tickets and I was expecting GST invoice over mail in 30days of ticket booking. I tried getting it generated from your website but no luck after multiple attempt. Inspite of providing all details, it showed some information is incorrect. Support of indigo was also not helpful for me....
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          T
          Tumma Chaitanya
          from Chirala, Andhra Pradesh
          Jan 12, 2025
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          Dear Sir/Madam

          my payment was deducted but i haven't received any gmail of details like pnr etc..

          My transaction id :T2412211001323489803670
          IndiGo customer support has been notified about the posted complaint.
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            A
            Apoorva_67890
            Jan 11, 2025
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            Customer care doesnt care

            Hello,

            This is Apoorva. I booked a flight from Indigo on 8th Jan 2025 trutsting Indigo and I am so frustrated by the service and the customer care efforts that I feel cheated and helpless.

            My PNR is YYC49R. I have been requesting a flight change due to a family emergency since yesterday and was on call with 2 representatives both confirming that I will get a call back from the medical team and supervisor who...
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