IndiGo Complaints & Reviews

On 25th Dec, Indigo cancelled Indore to Delhi flight by just dropping a message that flight is cancelled. We were 7 passengers including 3 senior citizens and 2 kids. We waited at Indore airport for 3 hours, there were no flights available on that day, we had to book hotel.

Dear Management Team,

I am writing this letter to convey my disappointment against the unprofessional behavior of your staff members in the Goa airport towards wheelchair arrangements while travelling back home to Visakhapatnam from Goa.

As you are aware, wheelchair service for this PNR has been reserved well in advance for the passenger, CL Mittal, aged 85 years. However, after reaching Goa Mopa airport by...

I was on indigo flight 6E 6344 from Amritsar to kolkata on 18/12/2023. I was seated on 26B.
I lost right sided earbud of my samsung galaxy buds 2pro (bora purple color). The bud slipped off my ear during landing to kolkata (touchdown time) and skidded on the floor. I couldn't find the bud despite searching.
Tried buds locator but to no avail.
Please help.

My flight G6 1471, PNR N2LEVK got cancelled due to floods on 5th December 2023

Hi Team,

Request to take concern step on the request,
I have lost my Power-bank and Charging wire (I-phone) in flight seat number 4F.
Date of Journey: 13th Dec’2023
Departure time: 13:00 PM
Boarding time: 12:15 PM

Kindly help to courier loss Assets to my address: 1st &4, Cross road Room No.: 103, Gusto Co-live PG, Laxmi Narayanapura Near Kundalahalli Gate, PINCODE: 560037, Banglore

Regards,
Sanjeev Yadav

I booked my flight from Indore to Nagpur on 18th December 2023. The PNR was GZBGVQ. I checked into the airport well before an hour. My bag was 14 kg and despite my ticket mentioning 15 kg allowed in check in bag, I was refused check in as the Indigo staff mentioned that ATR aircraft only allowed smaller bags with lower weight limits. Despite multiple requests, I was not offered any assistance from the staff and was not allowed to board the flight. I would request a full refund and severe penalty due to gross negligence and unprofessional behaviour from the staff.

I am a senior citizen along with my wife travelling to Singapore from Bhubaneswar on 16/12/2023 by indigo flight no 6E 1479.
The web check in never happens and all the time shows seats are booked.
Now they have assigned different seat 20D and 30C to both o[censored]s for single Pnr.
Complete fraud on senior citizens like us.

This is Ghiat Djamel Eddine, I booked a one way flight from Hyderabad to Hanoi on the 30th of December using the indigo app, flight numbers as follows 6E 428 and 6E 1631. Money was deducted from my account but no PNR or confirmation was generated. Please find attached evidence of that. Meanwhile, can you please help me get my ticket against the payment I made?

Landed in Delhi from the UK via Istanbul on 7th December
Airline staff at Istanbul suggested putting hand luggage in the hold as flight was full and that the 2 pieces of luggage would be on the belt at Delhi airport on arrival
Reached Delhi and only 1 bag arrived
The missing bag was the bag with OCI visa and some ££
Filed a report and after 10 hours at Immigration - being questioned like a criminal was granted a temporary visa for 72 hours
Applied for a extension visa immediately and now waiting for an exit visa which is taking time and I need to leave in 2 days!
IndiGo are taking absolutely no responsibility, have not even communicated and it has been 8 days!!!
Appauling customer service and airline never known anything like it.
I am hoping there is someone that is going to be able to help as I have 24 hours to find my bag with my OCI!!!

Payment initiated
Dear 6E Customer,
Thank you for choosing IndiGo!
Your Booking Details

chennai pune
oneWay • 17 Dec 23 • Direct • 1 Pax
payment Status
Initiated
Transaction Date/Time
03 Nov 2023 22:42 PM
Transaction Amount
INR 6088.00
Transaction ID
JPAY250b3dfc1cee10441
Imp Notes:
Please wait for 20 minutes to get booking confirmation or notification on hold booking via email/SMS
In case of delay beyond 20 minutes, kindly make another payment on your existing PNR or PNR provided on hold.
Payment deducted but booking not confirmed? Don’t worry, the amount will be reversed in 5-7 working days.
Please check your email for all updates. For any further assistance, please contact us at[protected]. You can also chat with us.
Regards,
IndiGo

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further no confirmation or cancellation was done.
no refund status alerted or informedbitu

Today I received a call from Ajay Kumar airline authorities saying I got selected for the data entry work from home job. They asked me submit I'd proof, passport size photo, qualification certificate and resume. I sent all the documents required. They took one MCQ test containing 30 questions then send me offer letter. After that I got a call from HR Rahul Sharma for job confirmation and then they asked me for paying 1550 rupees. I paid the...

I wanted to reschedule my flight from kanpur to mumbai from 26th to 25th Dec. I went to the payment page to pay the rechedule charges. I clicked on review booking to confirm. The page automatically directed to home page to enter the details again. when i entered the PNR - CTNIUW, it shows that i have cancelled my return flight on 30th dec and flight from kanpur to mumbai is rescheduled on 25th. I contacted the customer care but they are saying its not posssible and made me wait for more than 30 mins to be on hold to talk to a senior executive and still he did not responded. I have a call recording for this. Your app was not working for that time as i wanted to change another ticket and i have a screen recording for that too. Resolve this matter today as I am a school teacher and my students have to participate at an event in mumbai anyhow.

I have travelled on[protected] from Patna to Bengaluru vide PNR No. CNFMFY. While doing web check-in, i made payment of Rs.400/- for seat selection charges vide Phone pe UPI transaction. The first payment was not debited from my account but i did not get confirmation from Indigo. Hence after waiting for a considerable time, i made another attempt and paid Rs.400/- through credit card ending 7264. The second payment was successful and i got confirmation of seat selection. Kindly refund Rs.400/-

MY self Shiny Suresh Kumar traveled from Mumbai to Dharamshala on 10 th Nov having PNR- HVM4QA ( Fligt no- 6E7485)with my family members.
The flight got cancelled because of bad weather and the money have been refunded to booking agency Balmer lawrie, but i didn't get refund yet from
the agency. As I reached the agency they have asked me to get a mail from Indigo flight agency regarding the cancellation of the flight from Delhi to Dharamshala. So requesting you to kindly mail me to ' [protected]@barc.gov.in ' theregarding the cancellation of Delhi to Dharamsala flight.
Kindly do the needful.

Dear Sir/Ma'am,
Today 6th December 2023 at 1.55am - A Payment was initiated to book tickets for Indigo flight that departs at 6.25am from Chatrapati Shivaji terminus Mumbai to Cochin International airport [arrival time 11.20am]. The flight had a layover at Hyderabad airport. But as far as the itinerary is concerned, I have not received any confirmation for the tickets booked while the payment was deducted for the amount of 34214 [Indian rupee]. I got the mail from indigo citing the payment is initiated [attaching proof of mail, transaction history for reference]. Also, around 8.30 am I received another message for boarding the flight at Hyderabad [attaching proof for the same]. Since there was no confirmation of itinerary from Mumbai to Hyderabad and Hyderabad to cochin as per the flight booked then why there is a miscommunication regarding the flight boarding point. Also, as per the mail sent by indigo regarding payment initiation for refund of the amount, I solemnly request the senior official concerned with sorting consumer complaint to look into the matter and do the needful as the amount deducted is also huge amount. Attaching proof of all receipts, mails and messages for further course of action. Also, providing email and contact details for discussing any steps need to be followed from my end as indigo customer care is not responding on call to raise the above issue.
email id - [protected]@gmail.com
contact- [protected]
Consumer Name: Nived Sreenadhan

My son was travelling from Ahmedabad to Indore from 11.00 am flight 3 rd dec . Attaching herein boarding pass for your reference … he was going to play a cricker match there … it’s been 5 years that he has been going for school matches n never it has been charged . This time they demanded 1500 as sporting equipment charges which was nevertheless paid ..but then cricket kit didn’t reach Indore … he has match at 4 pm n without his bat how will he play .., they are saying that bat will reach him by night from next flight from Ahmedabad to Indore …
It will be a sheer wastage of my sending him there without his cricket kit
Have been following with the staff n customer care to get it delievery by 4pm .. he has his gloves n everything there in kit
If kit can’t reach by 4
Provide me compensation for it
Hoping to hear from you soon

We have booked 02 no passenger ticket from Hyderabad to Delhi travelling date 21 Dec 2023 on dated 01 Dec 2023 from INDIGO mob app. Payment of Rs. 13296/- has been deducted and payment initiated from INDIGO, but ticket not received. Transaction ID is JPAYF[protected].
Kindly provide the status of ticket.

Regards
Waqar
Mob: [protected]

Dear Sir/ Madam,
On 18 Nov 2023 I tried to book flight 6E246 Ahmedabad to Delhi for a journey date 23 Nov 2023. I tried to pay using UPI (paytm), but It hanged and never generated a ticket. After waiting for some time I booked again using online banking for payment. Second time it materialised and I got a ticket with PNR UUQ49T.
₹5214/- got debited from my bank account. I request you to refund ₹5214/- ( as it did not produce any ticket).
I am enclosing my bank statement for your reference.

I booked air ticket vide PNR No. H18KSK(BLR-AMD) in the name of Kirit Ubhadia. As payment could not be made it was showing on hold & flight timing departure : 16.55. Hence I ignored it and went to book flesh ticket for departure at 13.35 from Bangalore. I append the message I received from Indigo.
"Hello Mr Ubhadia, Thank you for choosing IndiGo. Your reservation under PNR H18K5K is on hold till[protected]:46:25 hours. Click here https://gi9.in/I7lfle for a hassle-free payment experience. For any assistance chat with Dottie at https://gi9.in/is6sUd Regards, Team IndiGo.
Sent from my iPhone"

When I went to website to see the itinerary I was amazed to see that H18KSK was confirmed and new ticket LQISSP was for 13.35 departure was also confirmed.

I rang customer care number of Indigo and explained the situation. The lady informed me that as I am cancelling ticket within 24 hours I will get full refund as per DGCA Rules.

However I got only Rs. 2919/- instead of Rs. 6169/-.

You are requested to please refund balance Rs. 3250/- immediately. As same person can not fly on same day on same route at 13.35 and 16.55.

Yours faithfully,

I.B.Ubhadia

I travelled Hubli to Chennai on 10/11/2023, by Indigo layover flight. The layovered at Mumbai.I dropped my baggage at Hubli airport, and I collect it at Chennai Airport. That time I look my baggage handle is brokened.

Hubli - Mumbai - Chennai : PNR J2F3VX