IndiGo Complaints & Reviews

Dear Sir/ Madam,
On 18 Nov 2023 I tried to book flight 6E246 Ahmedabad to Delhi for a journey date 23 Nov 2023. I tried to pay using UPI (paytm), but It hanged and never generated a ticket. After waiting for some time I booked again using online banking for payment. Second time it materialised and I got a ticket with PNR UUQ49T.
₹5214/- got debited from my bank account. I request you to refund ₹5214/- ( as it did not produce any ticket).
I am enclosing my bank statement for your reference.

I booked air ticket vide PNR No. H18KSK(BLR-AMD) in the name of Kirit Ubhadia. As payment could not be made it was showing on hold & flight timing departure : 16.55. Hence I ignored it and went to book flesh ticket for departure at 13.35 from Bangalore. I append the message I received from Indigo.
"Hello Mr Ubhadia, Thank you for choosing IndiGo. Your reservation under PNR H18K5K is on hold till[protected]:46:25 hours. Click here https://gi9.in/I7lfle for a hassle-free payment experience. For any assistance chat with Dottie at https://gi9.in/is6sUd Regards, Team IndiGo.
Sent from my iPhone"

When I went to website to see the itinerary I was amazed to see that H18KSK was confirmed and new ticket LQISSP was for 13.35 departure was also confirmed.

I rang customer care number of Indigo and explained the situation. The lady informed me that as I am cancelling ticket within 24 hours I will get full refund as per DGCA Rules.

However I got only Rs. 2919/- instead of Rs. 6169/-.

You are requested to please refund balance Rs. 3250/- immediately. As same person can not fly on same day on same route at 13.35 and 16.55.

Yours faithfully,

I.B.Ubhadia

I travelled Hubli to Chennai on 10/11/2023, by Indigo layover flight. The layovered at Mumbai.I dropped my baggage at Hubli airport, and I collect it at Chennai Airport. That time I look my baggage handle is brokened.

Hubli - Mumbai - Chennai : PNR J2F3VX

I flew in from JFK to Doha by Qatar and from Doha to Hyderabad by Indigo Airlines (operated as Qatar). One of my suitcases never arrived from Doha. After travelling 30 hrs from my home to Hyderabad, a few o[censored]s that didn't receive baggage had to stand and fill out a form and wasted another 2 hrs as there were only 2 people filling out forms. I had seen some senior officers watching cricket match. We were promised that our bags would arrive the next day, next day when we called, they said within 48 hours we should expect out bags to be delivered home.

My calls are always received by first level responders and they are never escalated even after repeated requests to escalate. I have now called about 12 times to Indigo and yet to receive my suitcase. I leave back to JFK in 12 days time. Today I yelled at the first level responder to escalate but when he asked me to check back in 24 hours. He now tells me that I should receive my bad today, which I don't know is true. I have a feeling he simply said this to get rid of me.

Please help. This is the very worst airline I have come across and I had to buy everything new to wear as I didn't get my bag. They have stressed me out, made me wait at home, caused hardship and I not only need my bag returned to be ASAP, but to pay damages.

Myself Rajesh Gandhi, I forget my ipod case on my seat 1D while travelling from Delhi to Ahmedabad on 29/10/2023 flight number 6E 2338. When I cam came out and seat in my car, I notice that my earphone case was forgot in aircraft. My PNR no. is V1MM5K. Please let me know how I can get the same .

I've successfully paid for my ticket online via GPay through goindigo.in for my flight from Kolkata to Thiruvananthapuram (connecting flight via Mumbai) - and even though the money has been deducted from my bank account, even though GPay has confirmed it as a successful transaction, and my bank has confirmed it as a successful transaction - IndiGo officials refuse to accept the Google Transaction ID for proof of pay, and IndiGo officials refuse to accept the general UPI Transaction ID as proof of pay either.

Instead they keep repeating, "Call Bank Sirrrr... Call Bank Sirrrr..." like a broken record and in my last attempt to call them about 15 minutes ago, they heard my grievance and THEN HUNG UP saying that their supervisor or their financial team is unavailable.

They are obnoxiously rude and then they expect respect from us... *smh*

I hope my issue gets a resolution because so far I've felt like I'm talking to a brick wall when it comes to talking to their consumer care representatives because they're of absolutely no help.

Attached are the screenshots of my payment proof and of the fact that they payment DID INDEED go through.

Gracias.

I, Jatinderpal Singh Sajjan, had travelled from Chandigarh to Visakhapatnam on 27 Oct 23 via indigo flight 6E6634 and 6E6366. I collected my baggage at Visakhapatnam and when I reached home and checked, I found It was broken. It’s an American tourister bag made of fibre and will not break easily. Only way it can break is if it is handled very badly. I request you to compensate for the damage and take action against the concerned.

Hi,

I made two flight changes on PNR BPPGPC dated 13th and paid INR 1500 for this change and for PNR WV296D dated 17th Oct, Paid INR 2313. I am seeking TaxInvoice for both the transactions.
Both transactions are on my AMEX CC.

Passenger Name: Puneet R Jain

This is to inform you that I received message thru email (My email Id: [protected]@hotmail.com) on 25th Oct. 2023 from Indigo saying that "YOU HAVE RECEIVED A REFUND BACK IN YOUR ACCOUNT". This refund was is for Ticket not booked, but payment was done so the refund.
But after waiting for 24 hrs I have still not received the payment back in my NRE account of HDFC.
Message in the email is as follows:
PayU
Transaction Id: [protected] Amount Rs. 19647.9 Refunded Successfully
Merchant Transaction ID: 6E-JPAY54b0099ac[protected]
Bank Reference Number :[protected]
Timestamp:[protected]:40:55.309
Refund Mode: Back to Source

Dear to whom it may concern,

I booked a ticket an hour ago, for October 28th 2023 from Dammam to Kathmandu. The payment has been deducted from my account but I never receive PNR and Ticket Copy.

My Transaction ID is: JPAYd25fe5c698dc20405.

It is a flight emergency and I have to be there on time.

I will be waiting your reply.

Thank you,

E

I have booked a tiket in indigo app from vijayawada to cochin on 14.10.23

1st time thr amount I have paid Rs.120048. via phone pay app with .

Rs.12048.00 has been debited from account **7979 to VPA paytm[protected]@paytm on 14-10-23. Your UPI transaction reference number is[protected].

UPI ID[protected], JPAYf[protected] 14 Oct 2023 19:59 PM
for this payment booking not confirm.

again we booked again wit another payment of Rs.12048. via phonepay
UPI ID.[protected].
Rs.12048.00 has been debited from account **7979 to VPA goindigo.[protected]@hdfcbank on 14-10-23. Your UPI transaction reference number is[protected].
so please send my payment to my account

After canceling one-way tickets and putting the refund in an IndiGo Shell Credit account, IndiGo customer agents are unable to apply the credit to my new booking.
I have spent many hours on the IndiGo website, emails, WhatsApp messages and telephone calls to make the new booking. However, their agents have assured me they can sort this out but they haven't done this and the telephone line mysteriously gets cut off each time I tell...

I have made a reservation for my brother but i didnt received the ticket. after the payment the site returned back to the homepage itself

booking details are as follows:
First Name: IBRAHIM BADHUSHA
Last Name: PULAKKATTUTHODI
Traveling From -To: DXB-CCJ
Traveling Date: 27/10/2023

please send us the PNR number or refund the amount i paid

thanks...

Hello Team,

I have travelled from Port Blair to Hyderabad this morning (13th Oct, 2023) from flight 6E 6306 at 9.55 AM.

Seat Number - 26 B

I missed my headphones in the flight
can you please check and help.

I have asked for travel certificates for 2 of my PNR ::

OU2BMR
JHNN4V

Since, it’s been more than 18 months, I have been asked By customer care to pay 400 per passenger at Indigo counter at airport against the dummy PNR generated by Indigo customer Care (CR4LQM; BNQC2F) Post which I will be able to get it on travel certificate link in 20-25 minutes . When I again connected back, it was told that in next 24 hours. Every time I have been told for next 24 hours . Today on 12th Oct at 11 AM, it’s been confirmed that it will be done in next 3 hours . Now it been 6 days . But still have not got the travel certificate . Have already paid 3200 rs . But it’s mental harassment now . Can these guys will be able to provide solution . Every time I have been asked to wait for 30-40 minutes on call
But no solution is coming

My Flight Got cancelled before 30 minutes the departure of flight time and we have also checked in and waiting at Kushok Bakula Rimpochee Airport and the Company have not provided any Accommodation and given the day after tomorrow from Kushok Bakula Rimpochee Airport - Indira Gandhi International Airport - Surat International Airport.

Hello,
Today (11/10/2023)
I booked a flight from IMF to DEL on 25/10/2023.

The payment has gone through.

I have not receive a payment confirmation from indigo but amount has debited from my credit card.
Passenger name is : Bunisia Nongmaithem and contact number is [protected]

Getting hold of customer service has been very challenging!
I have waited the queue in WhatsApp...

I had pre booked my flight seat in INDIGO, PNR No.WWPCNI and paid on both the sectors.
22/09/2023--Mumbai to Istanbul
30/09/2023--Istanbul to Mumbai.
While returning from Istanbul they changed my allotted seat without my consent.
refunded amount of INR3500 is initiated but it will be paid only to agent T C TOURS LTD who issued the ticket, who are not agreeing that they will get the refund as i have paid from my card for seat.
it will be really kind of you to share the proof & details of transfer of refund amount which will help me in claiming the refund from T C TOURS LTD.

I had a Panick attack 2 hrs before the flight, instead of helping me they misbehaved with me . Then they brought the doctor, the doctor said I was not fit for the travel . I want my full refund for my flight . My PNR : T2VLMX.

I bought ticket on 28/09/23 for my mom, money deducted but no ticket issued, pls rectify or allow to put case in international court as fraud by indigo, pls resolve asap