IndiGo Complaints & Reviews

My wife and kid was traveling through Indigo from Mumbai to Hyderabad today, and this flight has been delayed by 2 hours where my wife has a return flight just after an hour she lands, but now that flight has also gone for toss.
So as an average passenger, my wife approached this specific flight attendant named Jyoti, where she started swearing on my wife in front of all the passengers, she was super loudly shouting and yelling at her and also told to never book any Indigo flight from the next time and “you can leave right now I will open the doors for you”
I mean is this how Indigo has trained their staff to help with the approaching helpless passengers?
This is just too sad to hear.
Plz take an action 🙏🏻

Hi, I booked ticket from Singapore to chennai and back . I booked on 24 Sept at 8.25pm. My amount is deducted from bank. But till now I didn't receive the Ticket. Am so disappointed. My bank transaction is showing amount is transferred to IndiGo. When I called indigo, they replying they didn't receive the amount. What should I do? How will book indigo flight in future?

I have applied for job in Indigo airlines services in nursing department and I got call about interview to attend but before that I need to pay money 1550 for interview and after interview i got selected for that I have paid 8500 for the processing fee than they asked me about certificates verification 11500 more and they said it is completely refundable but when I asked him to proceed with verification he said I have problem with verification and need to pay 19500 .now i asked him to repay my money that I don't want to continue further and they we're saying it will take 14 days to refund please do something about it

I was traveling in indigo 6E 283 (18:00 Hrs) from HYD to CCU (PNR LRVT6G) on 24th September 2023 in Seat no 30A Windo side. I have kept my Headphone in the front seat pocket. I have forgottem to take while unboarding due to my personal reason I was very tensed.

Kindly let me know how to collect the same.

Regards,
Dr. Avijit Ghosh
[protected]
29V Dharmatala Road, Kasba, Kolkata 700042

I purchased a ticket from IXA (Agartala) to BLR (Bengaluru) today. The date of the Fight is 10th October, 2023. The amount was deducted from my card. But I have not received any PNR or ticket copy. I have the transaction ID. I can provide it if you want.

Date & Time of Transaction: 27 September 2023 at 11:28 am
Mode of Transaction: Credit Card
Source of Booking: goindigo.in website
Flight Details: IXA (Agartala)...

On Saturday, 23rd Sept, I used the GoIndigo.In Website for booking flights from Pune to Jaipur (20nd Dec - 22nd Dec) for 4 adults. The total amount was charged to my credit card ending with *** *333. Subsequent to submission, I did not get any PNR number nor any communication regarding the confirmation of the charge / ticket itinerary.

After 30 mins, I recd an email stating that the 'booking is not complete'. Hence I thought that the credit card will not be charged. I have checked my emails - inbox and spam and do not see any emails from Indigo.

However, today on checking my credit card transactions, I see the charge on my credit card . As of writing this email, I have seen NO communication for charge nor any itinerary from Indigo. So, I would urge you to revert the TOTAL amount back to my card.

Meanwhile I completed my booking via MMT for the same itinerary.

Hence the amount charged by Indigo to my credit card must be reversed

Dear Sir/Madam

Lost Item : Mobile Phone(Blue)
DATE : 23.09.2023
MOBILE : [protected]
PNR: HQT95Z
Email id : [protected]@gmail.com
Flight No.: 6E 851
Seat No.: 24A
This is to inform that I had flown in your flight number 6E 851 PNR:
HQT95Z Bengaluru to Chandigarh on 24.09.2023
I had a spare phone in my cabin luggage, which I had placed in the overnead compartment. only opened the bag twice, once at the beginning of the flight and once when it landed. It is possible it fell out during this time too. My seat number was 24a, I would request you to look into this and revert.
I hope from a prompt feedback from your end.
Thanking you
Tavishi Sharma

Here is the latest update on the issue I have with INDIGO AIRLINES
Indigo Airlines has issued Rs. 5000 worth 5 vouchers, total of Rs. 25000. But One vouchers can be used with one flight booking only. So Now I have to fly through Indigo Airline for 5 times within 6 month. It is clear that three of the vouchers will be expired because I will not be able to fly even two times in six month. THIS IS ANOTHER WAY OF CHEATING CUSTOMER. Not...

I booked a one-way flight from Delhi to Kolkata, for the date 19/9/23 from IndiGo Airlines. They sent me an email with my transaction ID which said that I'll receive a booking confirmation within 20 minutes. I paid through UPI, and the ticket fair has been deducted. I've waited for an hour, but when I open the link I've been sent via mail to check my payment status, it is blank. No updates via mail or phone number as of now. The transaction ID I was provided: JPAY62ade7a39c9710325. Adding necessary screenshots of all e-mails and payment confirmation from my bank.

I have an international flight and wanted to book additional 45 KGs of prepaid baggage from indigo. they allowed me to book an additional bag and 30 kgs in 1 go but now when I am trying to add another 15 kgs, they are not allowing me to do the same. customer care told me its there policy to allow only 30 kgs and charge for the remaining at airport rate. I did not see any such notice or policy details at the time of booking. this to me is an unfair trade practise,

I would like to write and let all of you know a dispute with Indigo Airlines.
On 10th April 2022, Indigo airline has not allowed us to board the flight even all the documents were as required and later same has been accepted by indigo airline. After lots of complaint and investigation Indigo Airline has accepted their fault and regretted to us and offered the cash back to us with condition that we will not lodge the complaint and will not take any legal action in Indian court or customer court/forum. Because of the Indigo request and assurance not to repeat similar distrust act, we decided not to take any legal action in India with customer court/forum but also we decided not to take cash back and take vouchers so that indigo airline do not require to pay us back the money which we already have spent for flight ticket. Only we requested to issues the vouchers which will not expire in certain time limit (Normally Indigo airline is issuing voucher with six month validity only and if you do not use it, it will expire and you lose the money). Indigo airline has issued vouchers worth Rs. 70000 with six month validity and in written email they have assured to reissue the vouchers, if expired, till those are used to buy flight ticket. We TRUSTED indigo airlines.
Because of the circumstances, and unfortunately, we were not able to use those vouchers till now. So TRUSTING indigo airlines, we requested them to reissue the vouchers, but they denied to reissue the vouchers. Also they stopped reply to the email I am sending and requesting to reissue the vouchers. Now I lost TRUST on the indigo airlines. The case is related to PNRs XSVMRX/ZRN5JN.

I would like to complain about baggage delays (certificate attached) and baggage damage (baggage photo and baggage handover attached) on a Mumbai to Jakarta flight using Indigo (Boarding pass attached). I arrived at CGK (Jakarta) on Sep 5, 2023, at 4:30 PM and did not find one of my baggage until 8 pm. A lost & found staff made a lost baggage report. The next day, 6 Sep 2023 at 5 pm, I have been informed that that my baggage has arrived at CGK. I went back to CGK to pick up my baggage. The contents of the baggage are all there and safe, but my baggage was damaged. I ask for compensation for baggage delays and luggage damage. Please be responsible for this matter.

I got today message for my phone what is the message means.

Dear flyer your Indigo PNR no provided also MAA to DXB.

I was not booked any Flight.

Photo copy of message is attached. Please take necessary action on this one

My boarding was rejected because ticket was missing for infant and not allowing us to board because they were unable
To reschedule it for next day

Vijayawada to Tirupati indigo...

Dear Indigo Team Support,
I, Pramod Manmode, is a frequent traveler of Indigo but first time ever has faced such situation where i am about to board my flight but suddenly stopped by a ground staff of Indigo name Mr. Nowal Sheikh at Nagpur Airport and he started misbehaving with me without any reason and there was no support from other staff standing around. This happened on 29.Aug.2023, Morning flight of Indigo from Nagpur to Mumbai, flight number 6E 6529.

Dear Indigo Team Support,

I, Pramod Manmode, is a frequent traveler of Indigo but first time ever has faced such situation where i am about to board my flight but suddenly stopped by a ground staff of Indigo name Mr. Nowal Sheikh at Nagpur Airport and he started misbehaving with me without any reason and there was no support from other staff standing around. This happened on 29.Aug.2023, Morning flight of Indigo from Nagpur to Mumbai, flight number 6E 6529.

Hi, IndiGo

I’m not sure if this is right address for my purpose, but this is only IndiGo mail address I know of.
I took your flight recently for my business.
They are as follows;
-Aug/21 PNQ----BLR PSJQ2G 6E-6055
-Aug/23 BLR----JAI O3D6SE 6E-0469
-Aug/24 JAI----DEL ESCD9T 6E-2205

I purchased ticket using my credit card.
I received statement attached from the company, and understand 3 statement for the ticket above, however, I’m not sure the one colored in red, INR 7, 685.00 ?
Can you please explain what they are for ?

Thank you.
Regards,
Tomoaki Nakashima Aug/29
Sun Electronic Industries Corp.- Osaka, Japan

26.08.2023 I received a phone call from indigo airline she said now our airlines recurring ticketing Executive in Chennai international airport and she said first 2600 you pay i am verify your profile next we conduct the interview. The interview is two rounds one is telephonic interview and final one is face to face interview after that day in evening they conducted in telephonic interview after next day she said your selected in first round next is final round is 30.08.2023 we conduct in between she ask money 7200 for evc (Employment Verification Certificate) certificate after the next day 29.08.2023 I received the mail from that side your selected in direct you don't have attend any final interview after that in the email mentioned money 12235 For noc (Non Objective Certificate) Total they spam my amount was 22035 rupees Please Help me to refund my amount

Hi,

I have lost my boarding pass. I need it urgently to submit for office billing. Requesting you to guide me with the process. My email id: [protected]@gmail.com

My boarding details:
Date:[protected]
Name: Imlimongla Jamir
Flight no: 6E 958 (A320) Dimapur to Kolkata
Flight no: 6E 6206 (A320) Kolkata to Mumbai

Date: 10.08, 23
Name: Imlimongla Jamir
Flight no: 6E 6957 (A320) Mumbai to Kolkata
Flight no: 6E 7713 Kolkata to Dimapur

28/8/2023
BLR to PUN

I had a external TSA lock (not fixed with the bag). When I reached hotel and wanted to unpack found the lock to be missing. I raised this concern with the IndiGo team and they say, these checks are to be done at the airport itself and not later. They also say that, this has to be complained at the Airport and not to them.

According to me, this should be taken care by the Airlines and not the airport.