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Updated: Jul 5, 2026
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IndiGo reviews & complaints page 9

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G
Gopal Iyer trichy
from Ernakulam, Kerala
Nov 17, 2019
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booking wheelchair facility for an already booked ticket

Address: 620001

I have already booked tickets for my mother (90 yrs old) to travel with me from mumbai to chennai (Pnr - fjtbyt) and then from chennai to trichy (Pnr - bintkg). She cannot climb stairs. Hence i need to have wheel chair facility for her at mumbai, chennai and trichy. (From and up to the seat). How can i get this request to you and get the confirmation for the same?

S gopal iyer ([protected]) [protected]@yahoo.com...
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B
brianw
from Idukki, Kerala
Nov 17, 2019
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booking system

On thursday, 14/11/2019, i attempted to book a flight with indigo from chennai to madurai. The flight was 6e 7195 departing chennai on the 17th november. The fare amount was 3019inr.
I proceeded through the booking procedure and paid using a bank transfer from my dcb bank account.
I immediately received 2 texts from indigo stating that the transfer had failed, the flight booking was unconfirmed and if any money had been transferred...
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R
Ravi Kumar Ray
from Mumbai, Maharashtra
Oct 22, 2019
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support for real or fake

Address: ARA , BIHAR, Hazaribagh, Jharkhand, 802163

Hi indigo team,
Please just me clear that today i got a mail from indigo from delhi for ground staff job in patna. They also demanding 3000 for conducting interviews. If not selected they will be refund amount. I think this is fake please give me responce as soon possible they always call me for confirmation of payment. Offer later got from @aircraftmail.com....
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Deepjyoti Saha
from Mumbai, Maharashtra
Oct 22, 2019
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flight rescheduled without informing the concern passenger

Respective authority,

I had booked my air-ticket from guwahati to mumbai on 20th september 2019 holding pnr no. - pkkepd.

Flight details:

Indigo 6e887
Guwahati (08.40) to mumbai (12.00)
Date of travel: 22-10-19

After receiving the confirmed ticket i called up the indigo team on same day (Booking day) to understand about rescheduling policy and to know what are the...
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A
ankamath
from Bengaluru, Karnataka
Oct 12, 2019
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fake ticket issued by happyeasygo flight no: 6e-6323 pnr no: plupsn

I had booked ticket on indigo flight 6e -6323, goa to bangalore for journey on 09/10/[protected] hrs through happyeasygo website. I received confirmation sms and e ticket in pdf format in my e-mail from happyeasygo.
I reached airport at 21:30 hrs and entered goa airport showing the e ticket at security check in and also my baggage was screened by the indigo airlines. It was a shocking news for me when indigo person told me that...
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S
Saujanya B.V
from Bengaluru, Karnataka
Sep 11, 2019
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airlines - passengers not allowed to board

Address: Flat # 312 Opera Spring Leaf, Beside Shaneeswara Temple, Kodichikanahalli Circle, Bommanahalli, 560068

Hi team,

I'm writing on behalf of my parents who reached airport 5 min after the allowed check-in time for the obvious reason - bangalore traffic and the people standing outside for getting into the airport. When they reached the checkin counter it was 9am and the airline staff didnt even tried to accomodate them. They were asked to wait till 2pm for the next flight and charged rs 3000. How can the staff be so irresponsible...
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M
Minnik
from Delhi, Delhi
Jul 22, 2019
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registration fees and security deposit for document verification

Address: New Delhi, Delhi

I got an email in which they mentioned that my cv is selected for the indigo airlines ground staff. And for the further process i have to pay rs.2000 for registration. I paid the amount. Now before telephonic they are again demanding me the amount of 6500 for document verification. Infact i got a mail which i'll share with you. Kindly tell me are there any charges as such?...
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A
aishwaryaroy35
from Delhi, Delhi
Jul 19, 2019
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fake offer

Address: Mumbai City, Maharashtra

Hi i received a message saying that my profile has been short listed and later received an email with a call letter from indigo regarding the interview process to be held on 20th july at bangalore. They asked to pay an amount of rs. 8900 plus gst as a security deposit. This was for air tickets, pickup, drop etc. I first made a payment of rs.8900/- and later on they informed me that i should make the make payment including taxes rs.10, 502/-...
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K
Krish Kanungo
Jun 12, 2019
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payment receipt / invoice

Address: C14/12 MANJULIKA APTS (A), EKTP PHASE IV, Kolkata, West Bengal, 700107

On 29th May 2019, I supposed to catch a flight 6E 455 (PNR No: ODNEQF) from Delhi To Kolkata, somehow I missed that and decided to book next available flight i.e. 6E 921.
I purchased a ticket from ROW-H, counter No 3 at T1 Terminal Delhi with amounting Rs. 7, 902.00 and counter has issued a boarding PASS directly without given me a payment receipt or Invoice.
So I am requesting kindly arrange to send the invoice or payment...
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G
GeorgeFerns
from Phaltan, Maharashtra
Jun 10, 2019
Jul 31, 2024
This thread was updated on Jul 31, 2024
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offer letter

HRD/1T/18-19/NIO-322N-334
Page 1 of4 Annexure to your Offer of Employment [HRD/1T/18-19/NIOT-2]
HRD/1T/18-19/NIO-322N-334
Candidate ID:-18975-7CH0-I347-U0851
Dear:-George Fernandes,
Congratulations! Further to your application for employment with us, and the subsequent selection
process, we are delighted to offer you the Role of in. Your role designation will be Ground Staff in Goa
International...
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S
Shubh5869
from Etawah, Uttar Pradesh
May 7, 2019
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refund money job fraud

Sir... My complain is that... Kuch din pehle maine online job apply kiya airport aviation ke liye... फिर mujhe call ayi indigo airline ki tarf se palak bhatnagar ka.. Jinhone bola ki apka cv short list hua indigo airlines me apko ticketing executive ki post milegi bhilai airport me... स्वामी विवेकानंद airport pe... Uske liye apko telephonic interview dena hoga jo ki रिकॉर्ड hoke hr departmet...
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R
rsurisetti
from Hyderabad, Telangana
Apr 26, 2019
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not allowed me to check-in

Address: Plot No 1, Flat No 101, M.R. Residency, East Anandbagh, Hyderabad, Andhra Pradesh, 500047

Dear indigo services team,

I have traveled to delhi on 20th through indigo with my family of 8 members. The final closing check in time was 4:40am and the flight time was 5:35am, i have reached the airport by 4:20am and was standing in the queue to check in by the time i reached the counter they told me that the check was closed, i did show them the proof of my entry and the photo that i have taken while i was in the queue,...
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S
shraddhaZ
from Hyderabad, Telangana
Apr 26, 2019
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group booking partial cancellation

We have booked a group booking tickets for group of 10 on 2nd feb. After furnishing the final payment on 24 april, we have checked the faq which says partial cancellation can be done by d-7 and our travel date is 8th may which is still before d-7.

However when i reached out to [protected]@indigo.in they are telling this cancellation policy is applicable only after 18th feb bookings.

But there website doesnt mentioned...
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B
Biswa@195
from Mumbai, Maharashtra
Apr 25, 2019
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fake job confirmation letter

Address: Indigo Airlines headoffice Gurgaon, Khordha, Odisha, 752054
Website: [email protected] and [email protected]

I have appointments letter in indigo airlines my joining date is 28/04/19 but the courier is not available for me but the person"ayush verma" is a cheater he is every pamynt process is clear and i paid it indigo airlines in rs1.50 lakh ruppes but the person ayush verma phone number is switched off he is talking me in 22/04/19 1:12pm and now he is phone number is switched off.
Help me and return my money in indigo airlines. Girima...
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P
Priyanka25061994
from Pune, Maharashtra
Apr 21, 2019
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baggage broken

Address: 1230

Respected Sir/Mam,

I am a frequent customer of Indigo.
My name is Bikas Chandro Das.

I have an indigo flight on 21st April from Pune to Dhaka.
When I received my baggage at dhaka airport, the baggage is broken (The handle and the wheels) and the chain of the baggage is open.

The customer has forced me take 700 BDT to repair but the parts of the baggage are not available in the market...
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A
arunchev
Apr 7, 2019
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xl seats paid for but not given

Address: 670165

Hi,
I had a reservation done for my father from sin - maa on 07th apr19. I had paid for prime seats & meal for xl seats (13f) since he is a 70yr old passenger and would give him extra leg space.
But during checking he was allocated 6f a normal seat at the check in counter. When i verified with the check in staff, they insisted that i don’t have any seat reservation done and they’ll not be able to give the xl seat i had...
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GIRISH KUMAR VARSHNEY
Apr 3, 2019
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last name not added

I girish kumar varshney booked a ticket from paytm, there it didn't asked for compulsory last name so i booked my ticket just with my first name. It was my first time that i booked tickets online and i was not aware of such things.
Indigo refused to update my last name. And there are asking for rs.3000 as my cancellation charge and as it is too high for me, i am unable to bookthat again....
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M
MonaR
Mar 27, 2019
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error in retrieving travel certificates

I've been trying to generate the travel certificate for my journey on 23rd feb 2019 with pnr cy9frs on your online portal (http://bit.ly/11v2V9b) but i've been receiving an error fro wrong email address. I am pretty certain that my email address is correct.

I've emailed indigo customer care from my registered email address too - [ref:crn[protected]r6b7m5] crm:00014654
Please refer the ticket for details.

Would...
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M
mukundanepal
Feb 21, 2019
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refund for no show

This is a complaint regarding our recent experience with indigo. We, a group of four people, were scheduled to fly from male to mumbai on 15 february 2019 (Pnr: jkr9fx). We were not allowed to board on the airplane due to indian visa issues. Hence, our status was 'no show'. Later, i contacted the airlines for 'no show' but they said that they will refund passenger service fee and user development fee. There was no such fee while buying the...
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Dr. Bala
from Hyderabad, Telangana
Feb 12, 2019
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seat allocation while travelling with infant

Team, i travelled with an infant in india for the first time and expected a smooth hassle free experience. Given that we pay the infant fee, the least expected out of the airline is to be provided with comfortable and infant suitable seats while not disturbing the other passengers. I have seen ideally that passengers with infants are allocated the front row seats in order to allow fast boarding and getting off and also to allow the infants...
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