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IndiGo Complaints & Reviews

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Updated: Dec 5, 2025
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My boarding was rejected because ticket was missing for infant and not allowing us to board because they were unable
To reschedule it for next day

Vijayawada to Tirupati indigo...
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Nirmal Ujjwal
Sep 2, 2023
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Address: Nandanvan

Dear Indigo Team Support,
I, Pramod Manmode, is a frequent traveler of Indigo but first time ever has faced such situation where i am about to board my flight but suddenly stopped by a ground staff of Indigo name Mr. Nowal Sheikh at Nagpur Airport and he started misbehaving with me without any reason and there was no support from other staff standing around. This happened on 29.Aug.2023, Morning flight of Indigo from Nagpur to Mumbai, flight number 6E 6529.
IndiGo customer support has been notified about the posted complaint.
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    Nirmal Ujjwal
    Sep 2, 2023
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    Dear Indigo Team Support,

    I, Pramod Manmode, is a frequent traveler of Indigo but first time ever has faced such situation where i am about to board my flight but suddenly stopped by a ground staff of Indigo name Mr. Nowal Sheikh at Nagpur Airport and he started misbehaving with me without any reason and there was no support from other staff standing around. This happened on 29.Aug.2023, Morning flight of Indigo from Nagpur to Mumbai, flight number 6E 6529.
    IndiGo customer support has been notified about the posted complaint.
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      nakashima
      Aug 30, 2023
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      Address: [email protected]

      Hi, IndiGo

      I’m not sure if this is right address for my purpose, but this is only IndiGo mail address I know of.
      I took your flight recently for my business.
      They are as follows;
      -Aug/21 PNQ----BLR PSJQ2G 6E-6055
      -Aug/23 BLR----JAI O3D6SE 6E-0469
      -Aug/24 JAI----DEL ESCD9T 6E-2205

      I purchased ticket using my credit card.
      I received statement attached from the company, and understand 3 statement for the ticket above, however, I’m not sure the one colored in red, INR 7, 685.00 ?
      Can you please explain what they are for ?

      Thank you.
      Regards,
      Tomoaki Nakashima Aug/29
      Sun Electronic Industries Corp.- Osaka, Japan
      +1 photos
      IndiGo customer support has been notified about the posted complaint.
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        J
        Jhonny depp
        Aug 30, 2023
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        Address: G17/20,Richmond Towers,12,Richmond Road, Bangalore-560025

        26.08.2023 I received a phone call from indigo airline she said now our airlines recurring ticketing Executive in Chennai international airport and she said first 2600 you pay i am verify your profile next we conduct the interview. The interview is two rounds one is telephonic interview and final one is face to face interview after that day in evening they conducted in telephonic interview after next day she said your selected in first round next is final round is 30.08.2023 we conduct in between she ask money 7200 for evc (Employment Verification Certificate) certificate after the next day 29.08.2023 I received the mail from that side your selected in direct you don't have attend any final interview after that in the email mentioned money 12235 For noc (Non Objective Certificate) Total they spam my amount was 22035 rupees Please Help me to refund my amount
        +3 photos
        IndiGo customer support has been notified about the posted complaint.
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          A
          Ajamir
          Aug 29, 2023
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          Hi,

          I have lost my boarding pass. I need it urgently to submit for office billing. Requesting you to guide me with the process. My email id: [protected]@gmail.com

          My boarding details:
          Date:[protected]
          Name: Imlimongla Jamir
          Flight no: 6E 958 (A320) Dimapur to Kolkata
          Flight no: 6E 6206 (A320) Kolkata to Mumbai

          Date: 10.08, 23
          Name: Imlimongla Jamir
          Flight no: 6E 6957 (A320) Mumbai to Kolkata
          Flight no: 6E 7713 Kolkata to Dimapur
          IndiGo customer support has been notified about the posted complaint.
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            P
            Prasanthmullu
            Aug 28, 2023
            Sep 1, 2023
            This thread was updated on Sep 1, 2023
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            28/8/2023
            BLR to PUN

            I had a external TSA lock (not fixed with the bag). When I reached hotel and wanted to unpack found the lock to be missing. I raised this concern with the IndiGo team and they say, these checks are to be done at the airport itself and not later. They also say that, this has to be complained at the Airport and not to them.

            According to me, this should be taken care by the Airlines and not the airport.
            IndiGo customer support has been notified about the posted complaint.
            I got a call saying it was IndiGo cutsomer service. They had all my details. So I followed the process they explained for redeeming coupon code. But 20k was debited from my account. Now i am unable to reach back to the same number. I will raise a cybercrime complaint as well.
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              M
              mrgndevi
              Aug 27, 2023
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              I booked a flight ticket but its charges paid by online banking. amount debited SMS also received but ticket not received after 2 hours also. while checking in that website they mentioned that the PNR no. you can download. but i am not having PNR how I downloaded the booked ticket?
              IndiGo customer support has been notified about the posted complaint.
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                Balwinder s Sohal
                from Ludhiana, Punjab
                Aug 19, 2023
                Aug 21, 2023
                This thread was updated on Aug 21, 2023
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                Ground staff stops and not allow boarding flight and taken me to a corner people look at me as a suspect. Reason return ticket was after visa validity date.
                They simply don't know that a person can board a flight on the last date of visa expiry and upon landing in the destination country one can get 90 to 180 days stay as per visa issued.
                Their customer care also so illetrate that harrassing more to change return journey ticket while passengers are in the queue of boarding flight.
                Even they click pictures on their personal cell phone of my vis astamp which is a very personal information.
                Helpless feeling at that time, lot of harrassment 2 times by Indigo.
                We were just promoting our domestic carrier.
                Earlier we travelled through Swiss and Lufthansa, it was a delight.
                Next time will not board IndiGo and even I am warning others for the same issue.
                Pathetic experience.
                IndiGo customer support has been notified about the posted complaint.
                Mr Sohal, ww truly regret to note your experience. We request you to kindly share your PNR and detailed feedback at bit.ly/3jc8a5m so we may look into it. ~Team IndiGo
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                  K
                  Khanma0w
                  Aug 17, 2023
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                  Please change the Indigo flight timings from Dammam to Hyderabad as before. Departure from Dammam 1:00am and Arriving Hyderabad at 7:15am and Departure from Hyderabad is 9:00 pm and Arriving at Dammam at 1:30 am.
                  IndiGo customer support has been notified about the posted complaint.
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                    S
                    Sakshi@Tomar
                    from Delhi, Delhi
                    Aug 16, 2023
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                    Address: Delhi

                    Company fraud me of 25000 rupees they take money for work from home job and they take me 25000 rupees I have proof of transaction
                    I'm very disappointed and I'm also in depression.
                    Please solve my problem 🙏
                    +10 photos
                    IndiGo customer support has been notified about the posted complaint.
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                      Silvin
                      from Ahmedabad, Gujarat
                      Aug 16, 2023
                      Aug 19, 2023
                      This thread was updated on Aug 19, 2023
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                      Address: Ahmedabad

                      GST invoices of PNR # EZKM2U, JQS2FZ, UTD4MT have not yet been generated on the airline website. 2 months have passed for this travel. Please share the invoices on [protected]@silvin.in
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Sir/ Ma'am,

                      Thank you for taking out time to communicate with us. We request you to please allow us some time to get it checked with our team. We will get back to you with an update.

                      Your patience in the interim is highly appreciated

                      Thanks and Regard

                      Team IndiGo
                      Dear Sir/Ma'am,

                      As checked, all these PNRs are associated with international travel. We request you to visit https://bit.ly/3VOqHcv to avail the travel certificate.

                      Thanks and Regards,

                      Team IndiGo
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                        Shruti Ch
                        Aug 14, 2023
                        Aug 17, 2023
                        This thread was updated on Aug 17, 2023
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                        Resolved

                        Boarding denied for me and my child with international connections

                        I was supposed to travel to Boston from Hyderabad (via Delhi, Istanbul) with my 8 year old child on the morning of 9th August (PNR: QT6NFG). The whole problem started at the check in counters. There was a huge queue for Indigo check in (single queue for domestic and international) with only 3 counters operational, and hardly anyone to manage the queue line as a result of which travellers kept dashing into check in counters without actually...
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                        Siddharthsoni7
                        from Bali, Rajasthan
                        Aug 13, 2023
                        Aug 14, 2023
                        This thread was updated on Aug 14, 2023
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                        This is Siddharth soni, I had fly with your indigo flight 6E 1478 on 13 august 2023. PNR- AW1I3P,
                        I have carried 50 in LED TV from Dubai to Ahmedabad, but before carrying I have discussed with your boarding team for safely handling so they have promised me that our service is safely with caring for such product, and they have charged me 210 AED for handling and airport service charge, but I have seen thru airplane that your carrier guy throw my TV at loading time, as result I have got Broken TV in the end and I m very disappointed, that is very bad service and I will never gonna fly with Indigo, I have paid a lot of money carry this TV to India but I have lost my money, TV, effort. The TV model is TCL -50P618
                        I have paid 650 AED for the TV + 210 AED handling charges + duty 112 AED( 2530 INR at India) so total AED 972 I want refund, otherwise I will take legal action for fake promising, mishandling, careless handling,

                        All the needful invoices attached with this complaint
                        Contact detail
                        Siddharth soni
                        Number IND [protected]
                        Email- [protected]@gmail.com

                        All the needful invoices attached with this email
                        And I would like have your Response ASAP
                        +5 photos
                        IndiGo customer support has been notified about the posted complaint.
                        Mr Soni, we sincerely regret to note your experience.

                        We had tried to connect with you over a call a while ago but were unable to establish a connection. We request you to kindly share a convenient time when we may connect with you by visiting bit.ly/3jc8a5m.

                        We appreciate your understanding and hope to serve you better in the future. ~Team IndiGo
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                          Abdullah143
                          Aug 11, 2023
                          Aug 20, 2023
                          This thread was updated on Aug 20, 2023
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                          Resolved

                          Amount deducted but PNR not confirmed

                          I book ticket from Dammam to Gorakhpur.amount deducted from my account but PNR not confirmed
                          Name =shailendra kumar
                          PNR number=ZWVFYI
                          Mail id =[protected]@gmail.com...
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                          DebaratiS
                          from Kolkata, West Bengal
                          Aug 8, 2023
                          Aug 9, 2023
                          This thread was updated on Aug 9, 2023
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                          I am Sanjana. Since yesterday (07.08.23) I have been trying to book a return flight from Goa to Kolkata. But every time I am entering the card details it is showing payment declined by bank, which worked perfectly fine for the last booking done a few minutes back for flight from Kolkata to Goa. I tried using another card but got the same response. Today I contacted the bank and they said they have no issue from their end. I would request you to kindly look into the matter.
                          +1 photos
                          IndiGo customer support has been notified about the posted complaint.
                          Dear Ma'am,
                          We sincerely regret the inconvenience caused to you. We request you to share your contact detail at https://bit.ly/3D02rN6, so we may check and assist you.

                          Team IndiGo
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                            E
                            EldenS
                            Aug 5, 2023
                            Aug 7, 2023
                            This thread was updated on Aug 7, 2023
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                            I booked a flight to India with IndiGo, and the cost has been taken from my bank account. However, I have never received a confirmation email and not even a confirmation page on the website after booking. What can I do? Thanks
                            IndiGo customer support has been notified about the posted complaint.
                            Sir, we're sad to hear about this. Could you please DM us your registered email id and contact details via https://bit.ly/3KuEyQX so we may check and assist? ~Team IndiGo
                            Dear Sir/ Ma'am,

                            We regret the inconvenience caused. We request you to DM us via https://bit.ly/3KuEyQXregarding your grievance.

                            Regards,
                            Team IndiGo
                            Hi Elden, Try to contact them via chat on IndiGo app and send transaction ID. I hope it can help to obtain booking confirmation. Br. rmst
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                              Srushti Bhuwad
                              from Mumbai, Maharashtra
                              Aug 5, 2023
                              Aug 8, 2023
                              This thread was updated on Aug 8, 2023
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                              I'm Srushti bhuwad

                              I was traveling by indigo flight 6E 6549 on 5th Aug from 7.20 am to 8:50 am. I lost my black colored bolt headphones. I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 36B I changed my original seat 37c with 36B

                              Thanks,
                              Srushti Bhuwad
                              IndiGo customer support has been notified about the posted complaint.
                              Any update ?
                              Dear Sir/Ma'am,

                              We believe our team has connected with you over the call and addressed your concern. As checked, the said item was not found by our team post-flight.

                              Regards,
                              Team IndiGo
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                                P
                                pratap kumar Bheemarasetty
                                from Erraguntla, Andhra Pradesh
                                Aug 4, 2023
                                Aug 6, 2023
                                This thread was updated on Aug 6, 2023
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                                Address:
                                B.Pratap Kumar
                                M.Rambabu;
                                D-no:44-29-1;
                                Dobhi street;
                                Rly New colony;
                                Visakhapatnam- 530016

                                Hello,
                                I'm Pratap kumar B

                                I was traveling by indigo flight 6E 719 on 4 aug '23 from 5:55 am to 7 am
                                .I forgot my black colored samsung earphones. I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 15A

                                Thanks,
                                Pratap Kumar B
                                [protected]@gmail.com
                                [protected]
                                IndiGo customer support has been notified about the posted complaint.
                                Dear Sir,

                                We are concerned to know about this. Please share the PNR with us so we may look into this further.

                                Regards,
                                Team IndiGo
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                                1 found this helpful
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                                  rmst
                                  Aug 3, 2023
                                  Aug 7, 2023
                                  This thread was updated on Aug 7, 2023
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                                  Resolved

                                  Didn't receive booking confirmation, but amount was deducted from bank account

                                  Address: Delhi

                                  Dear Sir/Madam,

                                  I purchased a ticket from DEL to IXL on the 3rd of August (date of flight is 3rd of September), the amount was deducted from my bank account but I never recieved any confirmation.

                                  Transaction id: f84d4a3ed[protected]

                                  Kindly ask you to send me the booking confirmation!

                                  Best regards...
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