Claimed

IndiGo Complaints & Reviews

2.7
Last updated Mar 15, 2024
Complaints 5596
Resolved
2884
Unresolved
2712
Quick Links
Statistics
Share
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
IndiGo
Customer Service Contacts

IndiGo Phone Numbers

Phone
+91 12 4435 2500
741
349
Fax
+91 99 1038 3838
+91 12 4661 3838
View all IndiGo contacts

IndiGo Website

IndiGo Head Office Address

Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India
122002

IndiGo reviews & complaints page 4

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
B
Baskaran Suriyakumar
Nov 15, 2023
Report
Copy

Baggage Handle Damaged

Address:Chennai

I travelled Hubli to Chennai on 10/11/2023, by Indigo layover flight. The layovered at Mumbai.I dropped my baggage at Hubli airport, and I collect it at Chennai Airport. That time I look my baggage handle is brokened.

Hubli - Mumbai - Chennai : PNR J2F3VX...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vimadapala
Nov 7, 2023
Nov 8, 2023
This thread was updated on Nov 8, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Delayed Baggage yet to be received

I flew in from JFK to Doha by Qatar and from Doha to Hyderabad by Indigo Airlines (operated as Qatar). One of my suitcases never arrived from Doha. After travelling 30 hrs from my home to Hyderabad, a few o[censored]s that didn't receive baggage had to stand and fill out a form and wasted another 2 hrs as there were only 2 people filling out forms. I had seen some senior officers watching cricket match. We were promised that our bags would arrive...
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
S
sandpathak711
Oct 29, 2023
Report
Copy

Forget Ipod case on seat flight no. 6E2338 on 29/10/2023

Myself Rajesh Gandhi, I forget my ipod case on my seat 1D while travelling from Delhi to Ahmedabad on 29/10/2023 flight number 6E 2338. When I cam came out and seat in my car, I notice that my earphone case was forgot in aircraft. My PNR no. is V1MM5K. Please let me know how I can get the same ....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I've successfully paid for my ticket online via GPay through goindigo.in for my flight from Kolkata to Thiruvananthapuram (connecting flight via Mumbai) - and even though the money has been deducted from my bank account, even though GPay has confirmed it as a successful transaction, and my bank has confirmed it as a successful transaction - IndiGo officials refuse to accept the Google Transaction ID for proof of pay, and IndiGo officials...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
jatinderpal singh sajjan
Oct 28, 2023
Report
Copy

Mishandling of baggage

Address:Visakhapatnam

I, Jatinderpal Singh Sajjan, had travelled from Chandigarh to Visakhapatnam on 27 Oct 23 via indigo flight 6E6634 and 6E6366. I collected my baggage at Visakhapatnam and when I reached home and checked, I found It was broken. It’s an American tourister bag made of fibre and will not break easily. Only way it can break is if it is handled very badly. I request you to compensate for the damage and take action against the concerned....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
PuneetJain3010
Oct 27, 2023
Report
Copy

Tax Invoice missing

Hi,

I made two flight changes on PNR BPPGPC dated 13th and paid INR 1500 for this change and for PNR WV296D dated 17th Oct, Paid INR 2313. I am seeking TaxInvoice for both the transactions.
Both transactions are on my AMEX CC.

Passenger Name: Puneet R Jain...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
This is to inform you that I received message thru email (My email Id: [protected]@hotmail.com) on 25th Oct. 2023 from Indigo saying that "YOU HAVE RECEIVED A REFUND BACK IN YOUR ACCOUNT". This refund was is for Ticket not booked, but payment was done so the refund.
But after waiting for 24 hrs I have still not received the payment back in my NRE account of HDFC.
Message in the email is as follows:
PayU
Transaction...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
E
Effe K.
Oct 19, 2023
Report
Copy

No booking confirmation/ no pnr

Dear to whom it may concern,

I booked a ticket an hour ago, for October 28th 2023 from Dammam to Kathmandu. The payment has been deducted from my account but I never receive PNR and Ticket Copy.

My Transaction ID is: JPAYd25fe5c698dc20405.

It is a flight emergency and I have to be there on time.

I will be waiting your reply.

Thank you,

E...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
apparao57
Oct 16, 2023
Report
Copy

Payment debited but booking not confirm

I have booked a tiket in indigo app from vijayawada to cochin on 14.10.23

1st time thr amount I have paid Rs.120048. via phone pay app with .

Rs.12048.00 has been debited from account **7979 to VPA paytm[protected]@paytm on 14-10-23. Your UPI transaction reference number is[protected].

UPI ID[protected], JPAYf[protected] 14 Oct 2023 19:59 PM
for this payment booking not confirm.br...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
After canceling one-way tickets and putting the refund in an IndiGo Shell Credit account, IndiGo customer agents are unable to apply the credit to my new booking.
I have spent many hours on the IndiGo website, emails, WhatsApp messages and telephone calls to make the new booking. However, their agents have assured me they can sort this out but they haven't done this and the telephone line mysteriously gets cut off each time I tell...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rashidptvpm
Oct 13, 2023
Report
Copy

Payment done but ticket not received

I have made a reservation for my brother but i didnt received the ticket. after the payment the site returned back to the homepage itself

booking details are as follows:
First Name: IBRAHIM BADHUSHA
Last Name: PULAKKATTUTHODI
Traveling From -To: DXB-CCJ
Traveling Date: 27/10/2023

please send us the PNR number or refund the amount i paid

thanks...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Khushboo Chourasiya
Oct 13, 2023
Report
Copy

I missed my headphone at the flight

Hello Team,

I have travelled from Port Blair to Hyderabad this morning (13th Oct, 2023) from flight 6E 6306 at 9.55 AM.

Seat Number - 26 B

I missed my headphones in the flight
can you please check and help....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nikash Anand
Oct 12, 2023
Report
Copy

Travel certificate

I have asked for travel certificates for 2 of my PNR ::

OU2BMR
JHNN4V

Since, it’s been more than 18 months, I have been asked By customer care to pay 400 per passenger at Indigo counter at airport against the dummy PNR generated by Indigo customer Care (CR4LQM; BNQC2F) Post which I will be able to get it on travel certificate link in 20-25 minutes . When I again connected back, it was told that in...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
Darshan1640
from Surat, Gujarat
Oct 12, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

My Flight Got cancelled and the Company have not provided any Accommodation

Address:A-38,Saif Society. Near Jb Diamond Circle L.H. Road, Varachha

My Flight Got cancelled before 30 minutes the departure of flight time and we have also checked in and waiting at Kushok Bakula Rimpochee Airport and the Company have not provided any Accommodation and given the day after tomorrow from Kushok Bakula Rimpochee Airport - Indira Gandhi International Airport - Surat International Airport....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:India

Hello,
Today (11/10/2023)
I booked a flight from IMF to DEL on 25/10/2023.

The payment has gone through.

I have not receive a payment confirmation from indigo but amount has debited from my credit card.
Passenger name is : Bunisia Nongmaithem and contact number is [protected]

Getting hold of customer service has been very challenging!
I have waited the queue in WhatsApp...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sanjeevberry
from JABALPUR, Madhya Pradesh
Oct 11, 2023
Report
Copy

Refund for alloted seat changed by airlines

I had pre booked my flight seat in INDIGO, PNR No.WWPCNI and paid on both the sectors.
22/09/2023--Mumbai to Istanbul
30/09/2023--Istanbul to Mumbai.
While returning from Istanbul they changed my allotted seat without my consent.
refunded amount of INR3500 is initiated but it will be paid only to agent T C TOURS LTD who issued the ticket, who are not agreeing that they will get the refund as i have paid from my...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I had a Panick attack 2 hrs before the flight, instead of helping me they misbehaved with me . Then they brought the doctor, the doctor said I was not fit for the travel . I want my full refund for my flight . My PNR : T2VLMX....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
roshanbasnet2009
Oct 8, 2023
Report
Copy

Not issued ticket

I bought ticket on 28/09/23 for my mom, money deducted but no ticket issued, pls rectify or allow to put case in international court as fraud by indigo, pls resolve asap...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Singhishwar
Oct 7, 2023
Oct 8, 2023
This thread was updated on Oct 8, 2023
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Payment not refunded.

I tried booking a ticket from bengalore to udaipur on 22 sep 2023. Amount of 6962 was deducted from my account but ticket was not confirmed. They said it would be refunded in 7 days but it has almost been 15 days.
here are all the details.

PNR/Booking Reference
VMN4YB
Transaction Date/Time
22 Sep 2023 20:54 PM
Booking Hold Date/Time
22 Sep 2023 21:24 PM
Transaction Amountbr...
Helpful
1 other people found this review helpful
1 found this helpful
1 Comment
Report
Copy
A
AnjaliNandini
from Thrissur, Kerala
Oct 2, 2023
Oct 8, 2023
This thread was updated on Oct 8, 2023
Report
Copy

Amount deducted but Itinerary not received

I have booked ticket from Calicut to Srinagar (oct 2, 4:08 PM IST) and vice versa from Indigo Website. Amount has been deducted but no itinerary. After payment it redirected to home page and nothing. First time booking in Indigo, and this is what happened. Please fix this or refund money...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy