IndiGo Complaints & Reviews

I recently post a complaint regarding indigo but instead of getting response from indigo i received a call from fraudster. i request that indigo to kindly contact me instead of fraudster

I booked my flight via paytm for 29th feb on 28th feb first payment was failed they told me if money was deducted then refund will be done within 7 days and so i had to make payment again and was successful until recently i called my bank for bank statement and got to know that my money was deducted twice and the bank manager told me to contact paytm or indigo regarding this issue and i had no idea about this duplicate transaction done by paytm or indigo the didn't give any update regarding this i only received the flight ticket for the successful transaction. I talk with paytm service but they told me that they cannot provide refund until the merchant (indigo) initiated it or that i should filed complaint regarding this issue they said that refund is normal done within 7 days but in my case due to duplicate transaction they told me to contact indigo to initiate the refund. i kindly request this consumer website to help me get my money back i am student and i need help from consumer complaint

Unfortunately, I recently experienced the loss of an important trolley bag during my journey with Indigo Airlines from New Delhi to Amsterdam, with a layover at Istanbul Airport.

Upon the insistence of the Indigo check-in staff at the Delhi Airport counter, I reluctantly checked in my cabin bag, a blue Kamiliant brand suitcase. Despite my objections, the staff insisted, citing aircraft capacity constraints. Upon arrival at Amsterdam Airport, to my dismay, my bag was nowhere to be found on the conveyor belt.

Of particular concern is the loss of a sentimental item: the "Chunadi, " a Bridal Red Scarf traditionally gifted to brides on their wedding day. The bag's contents also include various valuable items. It's important to note that this loss occurred under duress, as I was compelled by Indigo staff to check in my cabin bag against my wishes.

As such, I must hold Indigo Airlines responsible for this incident.

Below are the details of my travel and a description of the missing items:

Date of Travel: March 12, 2024
Brand Name of Suitcase: KAMILIANT
Flight Number: 6E11 or TK 4650
Passenger Name: Kanika Agarwal
Baggage Number: TK [protected]
Reference Number: RTFT5G
Route: From Delhi to Istanbul with Amsterdam as the final destination.
Description of Items in the Bag:

Small blue-colored suitcase with zipper, weighing approximately 9 kg.
Various panties, predominantly from Marks and Spencer, in a large zipped pocket.
Padded wireless bras in Triumph powder blue, Triumph maroon, Jockey grey, etc.
Hair towel.
Tan brown formal shoes (Brand: Louis Philippe, Size: 6-7).
Bottle green men's trousers (Brand: Custom Tailored).
Beige men's trousers (Brand: Custom Tailored).
Two shirts (Brand: Custom Tailored).
A bra case containing wired bras in black, maroon, purple.
Food article: Papad, an Indian snack (1 packet).

I urgently request your assistance in locating and retrieving my missing baggage. Your prompt attention to this matter would be greatly appreciated.

Thank you for your cooperation.

I purchased 9 IndiGo flight tickets for various destinations spanning 2023 Cricket World Cup in India. We flew from London UK to Ahmedabad on 3rd October 2023.

Unfortunately, 3 weeks into our India tour, my sister died in a tragic accident. This meant we had to cut short our India tour and return back to London UK on 21st October 2023 to support my elderly mum and dad.

I have been in regular contact with IndiGo customer service team regarding refund for the tickets not used for the past 5 months. I have dealt with so many customer service agents that I have lost count, I have named a few below:

1. Suparna Debnath - 16/01/24
2. [protected]@goindigo.in and [protected]@goindigo.in - 28/02/24
3. Priya. R - 29/02/24
4. Ashutosh Dubey - 01/03/24
5. Pushpendra Divguinya - 02/03/24
6. Priya Singh - 03/03/24
7. Neelam Bisht - 06/03/24

As requested by the airline, I have provided:
a) Death certificate of my sister
b) Birth certificates of my sister and me so you can establish the relationship by checking my father's name.
c) UK Passports for my sister and me.

The response from the airline is that they require ''We request you to provide government issued death certificate (electronically generated) & the relationship proof (Government issued photo IDs) of the passengers with the deceased as we are unable to find documents.''

My response to this request was conveyed back to the customer service agents at Indigo (copied below in italics) and I have now not heard from them.

What you are requesting is not possible.

First of all the death of my sister occurred in Kenya when she fell while climbing mount Kenya, the death certificate issued by the authorities was perfectly fine for the Kenya and British government to bring her body back to London (our home) for cremation. This same death certificate has been accepted by all government authorities to settle her probate. No authority has requested we provide an electronic version of government issued death certificate.

As for my relationship with my sister, all you need to do is to look at our birth certificates (issued when we were born and in sixties and that's how they were issued in those days). You need to look for our Father's name (Velji Gosar) in both mine and my sister's birth certificate and you will be able to establish the relationship.

I was not expecting a company like IndiGo to be making any excuses not to pay out for such tragic circumstances. It is shame on you to question the documents I had provided which have been accepted by everyone but IndiGo. I wouldn't be making this up as this is the last thing I would do.

I seriously ask you to reconsider the documents provided and settle this which has been going on for over 4 months.

I was not expecting a company like IndiGo to be making any excuses not to pay out for such tragic circumstances. It is shame on IndiGo to question the documents I had provided which have been accepted by everyone but IndiGo. I wouldn't be making this up as this is the last thing I would do.

I was hoping for a swift resolution to this ongoing issue. Unfortunately, I have been left with no option but to take this matter further.

I am hoping to get an update from IndiGo following the post of the above review of their terrible service and overall very bad customer service considering my personal circumstances.

Kindly provide travel certicate. its been so many days and the site always shows error. all the customer care number over the internet are invalid.
PNR- BTC9WJ
mail ID- [protected]@gmail.com

On my delhi to mumbai flight 06.03.2024 pnr noN1HNGA when i received my check-in luggage at mumbai airport it's handle was bent and baggae torn from the side which is beyond repair. Kindly provide compensation for the loss occurred. (ENCLOSED PICTURES TAKEN AT MUMBAI AIRPORT OF MY CHECKIN BAGGAGE)

I got a call mentioning you applied for a driver job in airlines and we recruit for the same for that u need to register then online test n thr after selection process with paid training n later on payroll with good ctc kindly provide ur photo qualification certificate n id they demand me 1st 1550rs as registration fees once done they asked me to deposit rs8500 i said i dont have enough money they are forcing and calling me.again and again to arrange it his name also rohit sharma kindly take action and i need my money

I got offer letter from Indigo Airline, that I got selected as CSA i was expected to join in 27/3/2024 very interesting to read, but at the end asking money around Rs.9990 for uniform, for canteen for wireless for laptop, but I don't know fake or real please tell me

We are supposed to fly by tomorrow's flight from HYD to TRV. PNR No. is
H3LKNX. When I try to web checkin following error message is received....

I travelled in Indigo flight vide PNR no GP4UYL on 01 03 24 from Coimbatore to Dhaka via chennai airport.
At Dhaka airport, I collected my check-in baggage with the trolley wheels broken and trolley handle bracket broken condition. I submitted a complaint. Copy attached.
Reported to Indigo officials at Dhaka airport and Property Irregularity report submitted. Copy attached. Photos of damaged baggage attached.
Dhaka Indigo Officials informed that follow up mail will be sent to me indicating the compensation amount in Indian Rupees of 1000/-
But as on 09 03 24, I did not receive any e mail communication.
The rectification damage with spares required will cost me Rs 2500.- Hence I request Indigo to pay me Rs 2500/- minimum.
Also, Indigo may like to explain me the reason for the delay in communication to me in e mail.

On November 15th, 2023, we booked a flight (6E 2005, from HYD to Tirupati). BOARDING TIME WAS 11:30 a.m. We reached the Rajiv Gandhi International Airport at 9:00 a.m. . When we entered the check-in, the lady who was sitting at checking refused to take the baggage and told us that other people were waiting as their flight was ready to fly, so let them check first. Then we waited until 10:30 a.m., and she was free. When we tried to catch her, she was busy with other colleagues in chat. The other Indigo team was also busy chatting. We kept running from one place to another for luggage checking, and no one was ready to take it. We were traveling with old people and a kid, and when time was running out, we got panicked by seeing that one person told us to go directly into the flight along with the baggage, but when we reached the place, the boarding was completed, and the IDIGO team had not allowed us to take that flight.

When we came back and asked, they said to take another flight. We thought they were arranging some other flight, but not. They asked us to buy new flight tickets. We were shocked and purchased them again, which cost 45, 480.

The old tickets cost 30709, which we booked in advance. that they did not consider.
From HYD to Tirupati, our total flight cost was 76189/- for 5 people. I don't see this anywhere.

and this is not a direct flight via Viajyawada, then after waiting 2 to 3 hours in Vijayawada, from there we reached Tirupati in another flight. We should have reached Tirupati by afternoon, but we reached it by night.
I felt disgusted with the Indigo services.

Flight number 6E 735 which was scheduled to fly at 7:15 PM from blr to delhi has been delayed. I had booked this ticket because I had to reach delhi early and also i paid extra money for this while booking. The flights later than this were priced lesser. I feel cheated by the company, as I had paid extra for reaching earlier at delhi but now neither can i reach early moreover had i booked flight at later time would have cost me lesser

Dear Sir/Madam
I am very sorry that even after talking twice to your Customer service telephone call.
I am unable to get a refund approx Rs 13600 from you till this date.
This is complete stupidity on the part of the Airline by not refunding money and holding the same without any genuine reason.
Please check and send us a refund for any further delay.
In case if the Indigo fails to credit the amount, you...

Now as I had contacted them they are asking me to pay the GST of 12% of the amount I paid them.is their any indigo policy please confirm supporting documents have been attached and the person cantact no and photo is attached for your reference please

Hi. I have left my one plus ear pods. Below are the flight details

Flight no. 6E6032
Date[protected]
Seat 2D (boarding pass) sitting on 2F
Bengaluru to Jodhpur

It's a white colour case which says one plus with a green smiley sticker at the back

Personal details
Manjusha Pingali
[protected]
002, Casablanca Apartments
#35, Norris Road, Richmond Town
Bengaluru -560025

We have booked a flight pnr D2qgvx.plz call [protected] to help us.airline flight cancelled due to operational reason.when I went to the airport they said to call to customer care.when I called customer care they said they cannot give alternate flight as it's cancelled from u.when I tried saying I did not cancel nd requested many times .they checked the recording nd found that it was their mistake.i called so many times then after 3 to 4 days...

1. Booking Reference L1Z37A payment Rs28212/- on 2nd Feb 2024
2.Booking Reference W4HYUX payment Rs41636/- on 2nd Feb 2024

payment through HDFC credit card. Till date refund not received.

If booking gets cancelled because of Indigo problems delaying refund causes inconvenience and amounts to cheating.

Sir/Madam,
I booked the ticket having PNR ZVIBGW from goindigo app and while booking i entered the GST information, but in tickets/Invoice it is not reflecting the GST information.
The GST Information are:-
GST Information
GST Company Name : AIRPORTS AUTHORITY OF INDIA
GST Number : 29AAACA6412D2Z3

kindly add the above GST INFORMATION in the tickets and send the modified tickets
br...

The baggage charge were taken for laptop bag and handbag. Same amount of baggage was take in the earlier journey and that was allowed but this journey they charged for the same with same category of the ticket. Because they allowed last time so the understanding was so but this time they charged extra 2200. This serve as miscommunication to the customer

30 JAN 2024 Goa to Jabalpur connecting flight, I have Not reached Jabalpur at 7pm due Indigo Crew(employee) Fainted on the way from Hyderabad to Jabalpur.

so that’s why flight emergency landed on Nagpur airport I want my full refund. Why employee is not physical tested? Not Fit employee

My source location is GOA & Destination is Jabalpur NOT Hyderabad or Nagpur due to this landing I have not attended sister wedding. Its huge loss for my indigo not providing full refund,

This whole issue related to Indigo Crew employee they are doing over burden work.

When she board the fight also in his face saying is not well, still she is working.

On the Nagpur airport informed you will get the full refund, I have also the share the proof of video on (customer.[protected]@goindigo.in ) Reference no[protected]

Also attached in this video in this complaint.

PNR NO: VMU5PR