Indraprastha Gas Limited [IGL] Complaints & Reviews

Dear mam/sir,

1) i ramesh kumar kapoor (Business partner no. [protected]) had received a bill for rs.386.85. Which was due on[protected]. Due to faulty online system of igl, the system was not accepting the payment of actual amount of rs 386.85, but was indicating "make payment of rs 936.85".
Therefore, an excess payment of rs 550 was paid & due to the faulty system of igl, no transaction id was communicated to me.br...

Dear sir,
I have deposited rs. 6000/- for domestic png connection at 114, pocket – d dilshad garden, delhi -110095, on[protected], but after 45 days of depositing money no connection was provided only bp no. [protected] created, i could not wait for more time as my family is with me and i was facing problem in daily kitchen work, so i have applied for lpg connection and it was delivered within three days, after that i have applied for refund of my money from igl with duly filled application form, cancelled cheque and other documents on[protected] and the documents were received in your office on[protected]. But the refund amount is not received till now. I had written many times for refund, but it is not done.

Arvind kumar shrivastava
114, pocket – d dilshad garden, delhi -110095

I called IGL customer care and reported about the gas leak from rubber pipe in our kitchen. The complaint was made around 1 pm. Till 9pm nobody had reverted to me even to provide an idea as to when anybody would come to replace the pipe. I was told by the customer care that within 3 hours somebody will contact and I should pick up my phone. I sat next to my phone and stayed put at home. When no contact was made even after 5 hours I called their zonal emergency as well as Delhi emergency numbers. They all reassured that somebody will be contacting within next 1 hour. Alas, several next hours passed and nobody contacted.

Forget about fixing the fault, they are not even able to tell me by when the problem will be addressed?

I just don't know what to do and whom to contact.

My BP number is [protected]. I made an application for a new piped gas connection in Chitranjan Park over 6 months ago. Since then I have been repeatedly requesting a status update and have been told time and again that the feasibility check is on hold and that my request has been put on priority and that someone will call me, but nothing has happened since. I have tried calling all the complaint redressal authorities mentioned on the IGL website but neither do the phones get picked nor have any of them bothered responding to my email. I am extremely frustrated and am getting really sick and tired of the inconvenience being caused. Please get me my gas connection!!!

My BP no [protected] Raman Parasher at 35 B, pkt B DDA Flats West gorakh Park extn Shahdara Delhi110032. I am not leaving in the above connection address since Sept, 2015. House is locked since that period as i have been living in Bangaluru with my son. Since than no consuption of png gas is done due to house locked except one month in which we updated u our consuption 9scm. I have been getting bills of Rs 196/- and Rs 198/- every month instead of the minimum bill.I donot understand why such excess billis are be sent and are being charged from us . Kindly send us the revised bills after adjusting the excess charged .I have paid u all bills since than. There is no outstanding against us .

Raman Parasher
PNG BP NO [protected]
MOB; [protected]

Hi,

We are using the IGL PNG services from more than 6 months. This is to inform you that the iglonline.net site is not working more than three months. We are not even getting the bills by courier and not even through email. Have raised couple of complaints but unfortunately to say this is more like the Government Office where nothing will work.
My B P No. is [protected]. Please note firstly no one picks up the phone on the landlines if you are lucky and someone picks the phone then before asking the questions he will put the phone down or disconnect without even asking query of the customer. We are chasing like anything no one give any resolution over the phone.
I haven’t received the bills in time. In case I need to made payment the site is not working. I raised the complaints but no resolution one of the complaints the screen shot is enclosed for your reference:
Could u please do let us know how & where customer needs to go and speak.
Can we had the resolution & revert

Dear Sir/ ma'am,

Today I was coming back from Merrut, In the way, I went to "IGL CNG Pump" Address: "NH 58, Asalat Nagar, Uttar Pradesh 201206". In this filling station. I found very poor behavior. They declined to fill CNG while CNG was available at that time. There was no fuel in my car at that time, I had to push my car till 2KM. Very irresponsible behavior. Some other people were telling me that they always behave rudely with customers other than his own cities. They don't have power to decline filling the gas. Its happened at 6:15 PM 13/03/2016.

Please take a look on that and apply this station some penalty.

In reference to the subject cited above, , I have complaint on 19.02.2016 in your forum and they visit the home and resolve the problem But they have charged Rs. 150/- as Visit charge by igl employee/technician. So i am very unhappy and also they have charged a new connection Rs. 360/- when Mr. Ranjit (Igl employee) installed the connection but i have submitted DD Rs. 1000/- for govt. accommodation for new connection. So please it is my humble request to you, look into the matter and take necessary action at your end for why they have charged extra money/Rs.
thanks,

Regards,

Sunil Prajapati

I have paid my igl gas bill through their online site on 24th of September 2015 but they are sending me messages regarding the bill stating that my 861.80 ₹ bill payment is still pending.I have contacted then a lot of times but they always make excuses. Please solve this problem as soon as possible

I got Piped Natural Gas / PNG connection from INDRAPRASTHA GAS LIMITED in my DDA Flat No. E-2/1/24, Sector -15, Rohini, Delhi but I have not consumed any Gas for the last 7 years ie since Jan 2009. due to my transfers outside Delhi.. But the company IGL is making invoices / Bills on assumed meter readings and charging me over Rs 400/ every month since Jan 2009. The IGL staff has not taken actual Meter Reading since Jan 2009 as the premises were locked. The actual Meter Reading in Jan 2009 was 464 .172 and still it is the same reading ie 464.172. I have made several complaints to the Chairman Indraprastha Gas Limited through their png customercare to stop issuing fudging bills against my name and refund me the money already recovered from my security money. I have also requested them to supply me the copies of Invoices / Bills from Jan 2008 to Jan 2009 as only these bills were based on actual Meter Readings and can reveal the truth but no heed has been paid to my complaints as yet.

Please help me.

Sir,

In reference to the subject mentioned above, it is to inform you that I had applied for a new gas connection for my govt. quarter H. No. H-367, Ground Floor, Sri Niwas Puri, New Delhi-110065 and the same was installed by the IGL team vide connection bearing no. (B.P. No.) [protected].
However, after some time it was observed that the flame was very much reduced. So, I registered complaints to the customer care...

This is regarding a New connection Ref No. [protected]

We have paid for LPG Gas Pipeline Connection almost 8 months back, survey has been done, but we are still waiting for the connection. Nobody has turned up for the connection inspite of several complaints during last 8 months.

Either give us a connection OR return our money back with last 8 months interest.

Please revert back for the same asap.

Regards,

Pankaj Verma
[protected] / [protected]
Add: 4A/21, 1st Floor, Old Rajendra Nagar, New Delhi-110060.

Sewer Pipe Line was damaged by the labour of IGL on 26 Dec 2015 and has not yet been repaired leading to spillage of waste. Inspite of repeated complaints to the Company no action is being initiated by the company to rectify the defect.

My b.p. no. is [protected], i have applied for new connection in month of sepember'2015, and my cheque of rs 6000/- was cleared on 5/10/15, but no action for installation was taken by IGL till jan'2016
now igl installation team is continuously harrasing us for installation and asking for bribe.
no response have been given by customer care number of igl
please help in this regard

I received an inflated bill (BP NO: [protected]) of my gas pipeline few months ago and immediately I complained about the same. There was a leakage in the valve which was replaced by the team. I was ensured that the bill will be revised since the leakage was not due to my negligence. Its been more than Six months that I have been running after the officials to get my bill revised, so that I can pay the bill and get a relief from the issue but nobody is ready to work on the revision of bill. Whenever I visit their office, I am introduced to a new officer who shall be looking after the issue but nobody is ready to revise it. Moreover I have received disconnection notice at least thrice during this period for non payment of bill which is pending at their end.

I request you to kindly look into the matter and oblige.

Thanks and Regards
Soumil Rajpal
[protected]

Dear Sir My invoice No is this[protected] & business partner No is this ([protected]) invoice date 14/12/2015 taking reading 1042.500 .This reading is wrong . actual reading is 901 on date 09/01/2016 so what i do. please resolve this problem and you know am face this problem almost last 2 year. 30/05/2015 actual reading 896 and showing 931 on bill. 04/11/2015 actual reading 898 and showing on bill 942. 05/12/2015 actual reading 901 and showing on bill 1010. No any update IGL department so what i do and when this problem solve . please let me know other wise i will take action .

Dear Sir, Despite my repeated requests for connecting gas stove to PNG in ref of BP nos [protected] in the name RS GARG and [protected] in the name of Babita Garg for House no.11 & 12 sector 3 Karuna kunj Dwarka New Delhi 110078 to local Dealer of Dwarka, same has not been connected so far without any reason. Moreover at all contact nos prescribed by IGL at website, it is not possible to communicate the problem, these nos are either giving stereo type messages or going non responding or going busy. These facts can be verified by calling at all given contact nos list of IGL. Even the status of the case of applicant would not have been updated at IGL site by several of months. This fact can also be verified. If the system of so reputed company is like this then where the consumer will go for the remedy of his problem. Local Dealer from last One month after getting him contacted, speaks today you will get it done. After waiting entire day result is zero. Sir kindly ask at what ground they have not done so far and upto what time this will be done. Thanks and regards RS Garg [protected]

Hi,

I have raised a complain twice with IGL regarding the leakage of inlet rubber gas pipe and have not heard back from IGL since a long time now. The leakage in the gas pipe has increased. Had I known that about this, I would have noted the complaint number (in case you are not able to find my complain record)
Please help me know in case anything worse happens due to the negligence if the IGL department. I would also be interested to know the total turnaround time to resolve such issues. It is the duty of the department to provide timely service to their customers, especially if they are paying for the service.

Thanks,

IGL Number: [protected]
Reeta Rastogi
[protected]
[protected]

I never got the physical bill for my connection, when contacted on CC for that, they says that bill sent to your address as well as on your e-mail. when I checked my mail, there was a bill but address on e-bill was wrong. I contacted again CC for correction of address on bill, they says for this i have to visit head office (R K Puram) for this. I don't have time to visit there for this. can some authorised person come to my address...

Despite my complaints on phone to the customer care no. the mistake is not being corrected in the last three bills. The last complainti made was vide no. MKT[protected] DT. 13 .07 15. On this day the actual meter reading was 1223 but the bill was sent on higher reading on estimate basis. I was told it will be corrected and a revised bill will be sent. But the next bill too did not correct it and reading was again shown still higher. Now I have seen the bill on net which shows meter reading as 1282 whereas the actual reading even today is only 1245. The height is that when the meter reader took the reading on 11./08 he wrote 1282 and the lady in the house pointed out to him why he was writing 1282 when ion that day it was actually 1242. But he did not bother about it. On top of it the bill shows late fee charges also. Pl. have the mistake rectified at your end and send me a revised bill to enable me to make the payment. before last date. No late fee may pl. be charged as there is no default on my part. Ashok Handoo F/O Navneet Handoo BP No. [protected] 117, pocker 16, sector 3, Dwarka phone no. [protected]. November 16, 2015