Dear sir
I am sundaravadivel from chennai last month I received my new indusind credit card that has been dispute from this [protected] number on 26.10.2021 (amount and compliant details given below) after that received my card i did not use a single time transaction of my card. The same day i has been compliant nearby police station and filled case also CSR number 506/2021 the investigation in under progress . The same dispute time i blocked my card and called customer ivr call and raised compliant like that issue and requested to stopped the dispute transaction amount. (Reference number given below). And same day credit card dispute form and police compliant csr copy has been send to premium [protected]@indusind.com.
The collection department making so much of torture per day 15 times of calls coming from indusind bank collection department Every time i am saying this amount was dispute happened after that every one said ok sir sorry sir i will update the system hence forth calls not coming like but after then 1 hour again call coming from the new number. I can't do my regular day activities fully affected and mentally and physically I am not well from this violence of indusind bank collection department calls.
I went also commisioner office the same compliant given. Here after only press & media balance. I wana to go.
Please take a valuable action, do the needful sir.
Details;
Indusind customer care Complaint registered reference(26/10/2021)
number;[protected], [protected], [protected], [protected].(3.24pm)
Fraudulent mobile number ;[protected],
Transaction id; ECOMM[protected]magic bricks realty ser),
ECOMM[protected]magic bricks realty ser),
Issues happened timing; 2pm.(26.10.2021)
Card blocked through customer care message: 2;15pm.(26.10.2021)
Compliant registered (through customer care IVR service) Time;3.24pm.
Debited amount ;49578/Rs & 15683/Rs
The police compliant CSR number :506/2021
Please take immediate action to close my issue and do the needful.
Thanks & Regards
M Sundaravadivel
mobile number; 77xxxxx343
card number;4412xxxxxxxx7307
Jan 6, 2022
Complaint marked as Resolved IndusInd Bank customer support has been notified about the posted complaint.
Verified Support
Dec 03, 2021
IndusInd Bank Customer Care's response We have reviewed the dispute claims on the referred transaction(s) basis the concerns highlighted by you.
We wish to clarify that the referred online transaction(s) have been authorized and billed to your credit card account, post successful authentication by using the One Time Password (OTP) / IndusInd Bank E-secure password, which is sent only on your registered mobile number and registered email address and which can only be accessed by you or with your specific knowledge or consent.
In view of the fact that the aforementioned transaction(s) have been completed in a secured environment with due authentication as required, we would like to convey that the liability towards the subject transaction(s) rests with you and cannot be contested as an unauthorized transaction(s).
We seek your understanding in this regard and request you to make the payment towards the referred transaction(s).
We would also like to inform you that in the absence of any other recourse to progress with the dispute, the liability remains with the cardholder for such secured transaction(s).
If such frauds need to be investigated, then we request you to approach Cyber-cell/Police authority.
We request you to refer the link for further : https://cybercrime.gov.in/Webform/Crime_AuthoLogin.aspx
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