IndusInd Bank Complaints & Reviews

1) charged credit card even after i am no more their customer.
2) credit card sold with priority access saying that there is free airport lounge access & then charged for it

Credit card sold with priority access saying that there is free airport lounge access and after 1+ months o[censored]sing the lounge the charges were charged that too without sending sms notification. The charge was missed and the bill paid by husband so the charge was ignored for several months meanwhile i had used 4 times the lounges and they were charged.

After 3 such instances, i realized what is happening & i called customer care & since they had no answer & were not taking responsibility of the wrong information given by their own employee i asked to deactivate the card. After the card is deactivated & i am no more their customer still they are charging me for my last lounge access.

There is no accountability taken by the bank & i had to pay the penalties where in this world of digitalization, they never sent me sms notification while charging the lounge access & i was kept in dark!!

Dear indusind bank,
It is my first account with you and have a really horrible experience i ever had opening a account, if i wont have this as a salary account i would never open the account with you... Even after a 2 month gone finally you guys able to open my account in ur bank and now suddenly after receiving my welcome kit and when i activate my online services and transferred money into my account suddenly i came to know my account is debit freezed,
I complaint from my net banking service and even on your customer care stating the issue and they guided me to visit my branch and said it will be easily resolved,
So i visited your malibu town branch where your great executive ms. Isha even not willing to attend me just had given a straight comment that your account is not being resumed and want me to forcefully close it,
I asked her to tell any way as your customer care is sayin that if i resubmit a initially funding cheque then my services will be resumed but she is very unprofessional and dont know her personal mental asylum she again and again forcing me to sign account closure forms which i denied and request her to resume or close my account and give me in written for your this force act but invein she denied,
I dont know what are you guys upto but its a really shameful for the bank if you are behaving with your customers like this.
Hoping for my issue to be resolved and will surely want to all public to know about your way of working too.

Sir /madam
My loan account number is WCS02960G
Vehicle number is wb25g3346
My loan is a full settlement and I pay 174900rs. And I received noc for closing loan accounts. But my civil showing account is active. How is possible?. I have many time mail you and also call you .but not resolved. Today is 1-year running account closed. Your mistake affect my civil and my other loan. I please 🙏resolved my problem otherwise I complained barasat counsumerfrom against bank
Thanks
Samir mukherjee
[protected]

Dear sir/madam,
This is regarding of my epf withdrawal l which is belongs to indusind bank ltd.
I have submitted my form on 27nd aug 2019 they told your claim settlement will be done within 15 days but he has rejected my claim
Plz i need bf because i need so much
Plz help me
Name - shanu singh
Emp c - ibl75302
Doj - 25 oct 2017
Reliving - 2 aug 2018
Branch - indusind bank sec 16 faridabad

Pf no:[protected]

Kindly do the needful
Regds,

Shanu singh
Mail id - mr. [protected]@gmail.com
[protected]

Hi, i have a indusind bank platinum Aura credit card. The actual payment was 43000. Total outstanding is 54000 which is over limit. My credit limit was 50000. I am using this card from last 1 year.

Currently, I am experiencing financial crisis as my husband is jobless and have to pay the loan EMI's. Currently it is very hard to me to live a normal life in this financial crisis. However, every month before due day i am trying to arrange and make payment of minimum due amount from last 3-4 months. After making the payment minimum due amount for 4 months still my total outstanding is 54000 because every month interest charge is a round 2750 + overlimit : 500 + 18% gst. It is creating lots of mental pressure on me.

I contacted indusind bank credit card settlement team for the same and ask them to convert my outstanding to emi. They told me that no emi option is available on my card and then after disclosing my current situation, i asked for settlement the total outstanding. They registered my request and informed after 15 days that it cannot be processed.

I contacted the cud and got disappointed. They told no emi or settlement option is available on my card. They threaten me, that if i am not able to make the payment then they know how to recover the amount and some abusive word. I faced this issue and this create mental pressure on me. Moreover, every day i got so many calls from indusind bank collection team and they are harassing as well.

I asked indusind bank for several time for settlement or covert outstanding to emi. But no hopes. I am ready to pay the total outstanding in emi option, i am not able to pay total outstanding in a single shot.

Dear Sir/Madam
I am Rajnesh Kumar holding a credit card of Indusind Bank. I am using the card from last 4-5 years but never I get torcher by Indusind representatives
1. It is overdue in my card for an amount of Rs 1, 07, 857.34/- as on Aug 2019.
2. Then I was given a call to Customer care regarding the settlement of the amount due on my credit card on 12.08.2019 and they have given me Reference No. [protected], regarding the same.
3. When I didn't receive any call then I have returned an email to [protected]@induind.com on 30.08.2019.
4. Again after some days, when I didn't receive any call and email except auto-generated, then again I have returned an email to [protected]@indusind.com and smitha.[protected]@indusind.com on 03.09.2019
5. Again the same issue no reply, then again I sent an email to [protected]@indusind.com and smitha.[protected]@indusind.com on 07.09.2019 and 10.09.2019, again no reply.
6. After that, I received an amount of 114254/- overdue for this month.
7. On 18.09.2019, again I sent an email regarding the issue to [protected]@indusind.com, smitha.[protected]@indusind.com, head.[protected]@indusind.com and nodal.[protected]@indusind.com
With due respect, it is to inform that continuously I am receiving a call from Indusind representative with harsh words and threating call regarding the payment of due in credit card. wherever it is to inform that I am waiting for the reply from then regarding the settlement but they never respondent and generated a new bill with increasing an amount of credit card which is unfair.

Regards
Rajnesh Kumar
Mob No. [protected]
Email Id: [protected]@gmail.com

Ur agent came for accounts saying it will help him getting his target so we gave 3 accounts (Me, dad mom). On 2015 accounts opened and from past 1&half year we urging him to close the accounts as we don’t know what’s happening. Since then (Raviteja (Ur precious employee) now working in kotak) & damodhar (Present employee) telling lies that ur account has been closed & evening i’ll send you details regarding clouded. My dad went to bank they said ur 3accounts not yet started the process for closure. But these guys saying no they have been completed. Me and my dad been roaming since years but no response just toying around. Since 2weeks damodhar saying evening 5pm i will send screenshot of closure but nothing happened. Yesterday i went to back and asked them about this issue and asked them to check whether the accounts had been closed or not. When they checked they said no they not at all started and they are in dormant. Even then ur employee toying around and saying it’s completed they just don’t know and systems are different. Is this how you treat ur customers sir. Raviteja (Previous employee) lodged complaint without our prior notice on damodhar (Like we lodged the complaint) and from main branch they said it will be done with in 7 days. The complaint also went and damodhar said i got complaint on me and ur process will be done in 2days. After that it crossed 1month and yet no process and nothing done. Please help us. Make sure this time it does sir. My father is a senior citizen yet he’s going to and fro asking them to close it yet nothings happening. Thank you.
Regards : ratnakar (Acc. No[protected]
And my mother account
Vijayakumari (Acc. No[protected].

Hi team
I want to do forex transaction, on 14th sep,, i visit at shalimar bagh branch,, in 1st visit mr, s ranjana assigned me to helped me,, i tell him that i want to do forex transaction,, first she directly deny me for the forex transaction service,, she saying me that, i have to go at another branch at gujrawala town branch,, but i already ask for this forex transaction at video branch,, they said me that any branch will doo that transaction,, soo why she is denying me for the service,, then i told to mr, s ranjana that i already called nd talked at video branch,, they telling me that in any branch, this forex transaction can be done,,, ater that she was ready to help me and she told me the procedure,, and i already give him the format of forex transaction,, on same day on 14th sep,, but she didn, t helped me properly and not co-operating with me for the forex transaction,, and again in last,, when i am going back to home, then again mr, s ranjana saying that, we not provide the service for the forex transaction,, if again you want any service you have to visit at gujrawala town branch but i said him that,, how you can deny me for the service and she is miss behaving with me for giving service and she is also ignoring me and doing her own personal work,, is this a way too help or guide with customer, s,, but still after that some other lady,, she helped me for that nd taken a formet of forex transaction,, nd said me to wait for 3-4 days too know the status for the same,, i said k... But very bad service given by mr, s ranjana
. Now today at 10am, i called at same branch at shalimar bagh for the status of my forex transaction,,, mr, s ranjana picked a call nd told me, that sir you have to come at branch for the signature,, i said ok mam, i am coming,, and i am on the same way going to my office,, else i am getting late but still i goo for the signature,, then i goo and sit on the chair,, wait for 5 min, s but she is still ignoring me and doing her own personal work,, i told him that i am getting late for my office,, soo pls take my signature for which she was told me on call,, but after 15 min, s, she given me a format nd told me to fill that whole format of 4 pages,, i told too mr, s ranjana, that you are saying on call that i have to doo only signature and when i have already given a format of that,, soo why again you are giving me too fill the format again,, but still i ready too fill that one,, but she is not helping me to fill that form of 4 pages,, i am telling him, that pls guide me to fill this form,, she directly deny me,, that she will not helped for the same,, i have to doo myself,, i said him that i am not telling you to fill the form,, i am asking that in which format, what have to be fill,, but she again saying same that she will not helped in very rudely behaviour nd she is doing her own work again nd again and she goo in her other cabbin nd talking with some one else on call,, still i wait for mr, s ranjana on her table,, when she come back she said me,, if you are getting late,, soo pls goo and fill the form and then come back to me.. I said him, that why are you not helping me or guiding me for the same,, and on call you told me that only signature have to be doo, but you are giving me a format to fill,, after that giving me a excuses nd miss behaving with me,, and i have also call recording that she called me and told me only for the sigature, that one i will share in nxt mail,, then i am going shouting on him loudly bcs she is not helping me nd not guiding me for the forex transaction,, after that seniour branch manager come to me and he was told me to come in my cabbin,, he guy was a greatfull guy in just a min, he has helped me for the same and resolved my problem,, i very appriciated to that guy but i don, t know the name of that guy,, but that lady mr, s ranjana is very irresponsible excecutive,, very bad agent not happy with the service given by mr, s ranjana,, i request to bank to transfer that girl mr, s ranjana from this branch too training centre or any where, bank will decide this,, how to behave or how to treate with any customer even customer is educated or uneducated bcs every customer is same for the bank,, soo pls i request to bank too pls take action on it,, don, t give him any last chance,, i want transfer of that girl from this branch in any situation,, i will very irritated from that girl,, there are more three girl, s,, this mr, s ranjana is very irresponsible agent from all of them,, else i am very old customer of this branch,, i know the last manager mr, s neetu,, she was also very good but now today it, s too much happend with me in this branch,, i can, t tolerate this thing,, you have to be go on it and have to be take action on it,, if in procedure of taking action,, if i have to come in branch too proof that i am not wrong, soo i will be come,, i will share my mob no-[protected],, pls call me,, i will come soon any time in banking hour, s... I have all the proof and all call recording which i will be share in nxt mail.. Now pls just take strickly action on it and have to be transfer of mr, s ranjana in nxt 1 week in another branch... Thanks

Hello,
I submitted all the dues of my bike monthly wise. I have not failed to submit a single installment. its one year completed but indusland bank financer not giving me my NOC of my bike. I bought my bike from BHARAT HONDA (automobiles) which is situated in KATHARA, BOKARO, JHARKHAND. The financer of IndusInd bank name is KRISHNA whose indusland bank is situated in PHUSRO, BOKARO, JHARKHAND.

79054635 is complaint number.
They raise charge back on aug 5 2019
Till now they didn't get any response from beneficiary bank. There is a concept of deemed accept if not respond 35 days. Now 35 days are completed bank not respond correctly. Imps reference number[protected]. Money is transferred from indusind bank (Ifsc codeindb0001035) to karnataka bank (Ifsc code karb0000001

Dear sir
I am sujeet kumar suman visa credit card holder of indusind bank i was using my card for the last three years but unfortunately my business got huge loss and i bacame unable to pay the amount i requested for emi but i was said no option of emi on my card then finally i went for settlement option the amount was 44000 as per settlement to be paid i was said to pay in four months i was paying the amount 34000 i already paid and then now
They said my settlement is cancelled and will have to pay the whole amount. I am so pressurised by third party abusive calls and threaten now i am forced to either do crime or i should commit suicide with suicide letter with same... Kindly help...

Sir
I ns 200 loan no. Tkz01968h loan taken from indusind bank kangeyam, tamilnadu. I preclosed my loan 22.08.2019. But still they not closed my loan ac, also not issued me noc. Very pathetic service from indusind bank kangeyam. My mobile no [protected]. My gmail id [protected]@gmail.com. Every time recording noc they say just three days and so on. So i want noc immediately. But still they not closed my loan ac.

I had finance with this bank active date is[protected] and last date is[protected], all emi close in same time but its showing still active in civil & showing outstading of - 3108 rs but they are closed also.

Why not update this loan closing in civil, after closed. Make sure you will help me.
Customer code - cu8513562

Name - padam singh
Mo - [protected]

I'm akhil and i bought a vehicle with ANW01257H and completed all my dues.. It's been 2 months since i applied for NOC but an employee of your bank lied saying that "he'll apply and I can take that in one month" but he didn't even apply and wasted my time.I need my NOC very badly.However, I had gone to bank again and applied 2nd time ..He also said the same and asked me to collect after a week.I've gone to bank today and eagerly asked for NOC but your employee said that he had applied for another certificate and regarding that NOC he had to apply again today and asked me for 1 week time again.What's wrong with u guys ? Please help me resolve this issue ASAP.It's very urgent."ANW01257H" this is my loan number.Help me !! My bank is in nellore, andhra pradesh

Hello,
I am holding 1indusind credit cards

[protected]

Due to severe financial crisis i am not able to pay the amount. Please allow me to settle the amount by waiving interest and other penal charges also adjust my minimum payment towards the dues. I am in huge debt and facing harrasment from many financial organizations and had came into depression. This is due to some fraud done by a person named ajay jain r/o -3/18 model town phase 3 delhi who has evaded from his house after doing serious frauds with me and other people. I have left with no house, even my wife and daughter had left me and filed for a divorce. Please understand my situation and allow me to settle the account.

Regards
Tarun juneja
[protected]
[protected]@gmail.com

Respected sir,
I taken loan from your esteemed organization in 2009. I pay completely my emis intime. But eyt i am not receive my clearance certificate. The above matter please review and give me the clearance certificate and noc certificate.

Now i want noc for canlation hypothy cation from rto. So please kindly review and provide to me.

Bike no:ap31bg9798
Loan taken : 2009

Dear sir

i am existing employee of the indusind bank (imfs) at insurance department as a marketing officer, and i resigned job at, and i have completed my check list and settlement papers submitted at, almost 3 months over still i didnt get mt settlement and pf amount, nobody response me properly, i dont whom o contact how to get my settlement and my pf amount, i felt very bad, pls kindly help to get my pf and settlement.

Regards
abhishek so sukhdev
employee code 41947
maketing officer insurance department

I had applied for a home loan in IndusInd bank finance department. Everything finished loke site, home, office verifications and also sanctioned my loan amount rs. 965000. I and co-applicant's are signed in agreement then given to me mod format. So I paid the mod fee in the sub registration office. But in the last minute, they stopped the transaction and at all. I spent more than 30000 for this loan purposes. The field executive person Mr Tamizh behave with me irrespective. That credit manager Mr Varadhan betrayal me. The credit manager before that given me the loan sanction order then confirmed the MOD form and sent to me through the mail for MOD. Before confirmation how can give MOD format? Before loan sanction, the credit manager, engineer, verification officer visited the location. After that only they confirmed my loan sanction. But suddenly they saying your construction location in so far, interior, your getting low salary, your working in the foundation so we cant give loan so they said we are going to cancel your home loan. I asked you all strongly a question, then why you sanctioned my loan and asked to do MOD? I 'm working in corporate plus NGO, I'm getting 25000 salaries + Incentive. We have 4 acres of agriculture land, my wife going to work, my mother's and father working. Especially i know how important the CIBIL score me. I don't have any default loans. Then why cancelled my loan? So please take action.

घटना स्थान का विवरण, दिनाँक, समय और थाना का नाम :-
सेवा में,
प्रबंधक महोदय (क्रेडिट कार्ड)
इंडसइंड बैंक

विषय:- क्रेडिट कार्ड से धनराशि का धोखाधड़ी करके paytm और mobikwik नाम की कंपनियों में रुपयों का हस्तांतरण की शिकायत एवं धन बापसी हेतु।

महोदय,
मै दिनाँक 20 अगस्त 2019 को समय शाम 17 बजकर 09 मिनिट पर अपने घर 592 घ / 84 राजीव नगर, घोसियाना, तेलीबाग, लखनऊ पर अकेले ही था जब मेरे पास मोबाइल नंबर [protected] से कॉल करके धोखाधड़ी से मेरे इंडसइंड बैंक के क्रेडिट कार्ड नंबर [protected] कुल 74500/- रुपये (चौहत्तर हज़ार पाँच सौ रुपये) निकाल कर paytm और movikwik नाम की कंपनी में खरीद के नाम से हस्तांतरण (Transfer) कर दिए गए। प्रार्थी का थाना क्षेत्र पी0 जी0 आई0 लखनऊ (उ0प्र0) है। प्रार्थी का मोबाइल नंबर [protected] और यही मोबाइल क्रेडिट कार्ड के बैंक में रजिस्टर्ड है और इसी पर कॉल आया था। प्रार्थी निवेदन करता है कि धनराशि बापस करवाने एवं दोषी को सजा दिलाने में मदद करे। आपकी अति कृपा होगी।
बैंक के फ्रॉड मैसेज संलंग्न किये जा रहे हैं।

धन्यवाद।

प्रार्थी
नितिन कुमार ड्योडिया पुत्र श्री बृज बिहारी सोनी
पता:- 592 घ / 84 राजीव नगर, घोसियाना, तेलीबाग, लखनऊ
मोबाइल- [protected]

I recently opened an account in indusind bank, gunjrawala town, delhi. I purchased their visa signature debit card due to pursuasion by their employees making tall claims of bookmyshow offer claiming 1+1 and 2+2 offer on tickets upto rs 350 each time i availed the card offer on bookmyshow.
I even paid a hefty fee for the same.
But now an error message of quota being exhausted comes every time i try to book a ticket (Screenshot attached). I contacted bookmyshow customer care and they told me about how the quota works and i should try at 12 am which also was of no avail due to the limit on ticket quota.
The main issue is that it's alright that you have a quota as per policy of bookmyshow but atleast inform the customer beforehand that such policy exists and he won't be able to book tickets easily and face trauma. They are total fraudsters and for selling their products they hide such terms. I feel cheated and i request everyone never ever take their premium cards.
Name - utkarsh
Email - [protected]@gmail.com
Phone - [protected]
[protected]