IndusInd Bank Complaints & Reviews

Still no respond from the bank i need help plz unfreeze my account asap.bcoz i cant do any transaction from the bank.from so many days requested from bank still no respond from the bnk.my full salary in accnt n im nt able to use it.plz forward this n help.otherwise stop my account i dnt want this indusland bnk accnt.there so many good banks.plz help asap

Sir, i am complaint on 04th june 2019 about my bike which is AP 15 AG 4942 noc documents and my register id is 2352154.but still there action and no solved my problem..and i daily went to our city branch office which is huzurabad and daily call to brach exutive mr.yugendar but his not lifi my call and and reposnse also i need my noc documents v urgent..and i desided complaint to consumer court on your branch

Rana Krishna Paul
Divine Apartment (1st Floor)
408 P.K. Guha Road
Dum Dum Cantonment
Kolkata – 700028
Mob: [protected] / [protected]

Sub: Complaint Against IndusInd Bank For Not Raising the Dispute Properly With The Member Bank as a Result Not Reversing The Transaction Amounts

Dear Sir/Madam,
I made 2 transactions (details attached in the form) at Country Club using IndusInd Bank credit card on 05.01.2019. After few months I came to know that the merchant is a fake/cheating firm & many people like me have been cheated by them (I have all the proofs against them)

So as a valued customer, I requested IndusInd bank to raise a dispute with all the documents/proofs submitted to them with the merchant’s member bank on 10.04.2019 & help me to get my money back through reversing the disputed transactions but initially they clearly denied to do this and asked me to follow up with the merchant directly since it has been more than 60 days. After following up with them for few more days, they again advised me to get a membership cancellation email from the merchant (Which the Merchant will never do) then only they can process otherwise not.

But as far as I know Bank has the authority & can always raise a dispute on this occasion since I have not availed any services from the company because they cheated me with their fake promises so I need my money back in this case.

I had already sent a lot of emails to merchant & asking them for cancelling my membership and refund the amount but as a fake company they never responded me & will never do it.

I had also made few more transactions with the same merchant using Yes Bank credit card on the same day (05.01.2019) but whenever I requested Yes bank to raise a dispute they immediately did the same with the merchant’s member banks after providing them all the Docs/Proofs about the Fraudulent Activities of the Merchant.

So after exchanging many emails with IndusInd bank for almost a month, I lost my patience & told them I would seek help from RBI Banking Ombudsman if they won’t initiate this dispute with the merchant bank then finally they raised a dispute & sent me a mail with the below message on 08.05.2019

• We refer to the following transactions incurred on your credit card account:
Date Merchant Name Amount (INR)
05/01/2019 COUNTRY CLUB - PARK CI 1, 00, 000.00
05/01/2019 COUNTRY CLUB - PARK CI 16, 000.00
• Please note a swipe and an internet transaction can be disputed within 75 days and 90 days respectively from the date of the transaction.
• The referred transaction is out of timeframe.
• We wish to inform you that though the referred disputed transaction is out of time frame, we have started the process to investigate the dispute on a good faith basis and provide feedback to you.
• A request has been raised for obtaining the transaction details from the Member Bank which processed the transaction. We will get back to you with feedback/clarifications on the dispute upon receipt from the Member Bank, which normally takes around 45 to 60 days’ time in accordance with the Card Association Rules.
• Clarifications on the disputed transaction along with documentation provided by the Member Bank justifying the transaction will be forwarded to you, for your review.
• Please note as transactions on your card account are processed electronically without any manual intervention, we are unable to stop unauthorized debits to your card account.

I also requested them that during this period of dispute resolution please freeze the transactions made to Merchant so that the EMI payment process gets held for the time being but they denied my request, as a result I unnecessarily got charged with the Interest, GST & other additional charges for not paying the EMIs on time, on the occasion of disputed transactions.

Let me clarify you that I already paid 2 EMIs for FEB & MAR 2019 & from APR 2019 onwards I have stopped paying EMIs since I have been cheated by the merchant & raised a dispute to reverse the said transactions. But yet I get calls from the collection department of IndusInd bank for making the EMIs payments. So I requested them many times to freeze the EMIs for these transactions but they did not listen to me & always told me that “You are liable to pay for these transactions”

So many days over & one fine day i.e on 28.05.2019 I received a mail from the IndusInd Bank with the below messages:

• We refer to the below disputed transaction on your credit card account:
Date Merchant Name Amount (INR)
05/01/2019 COUNTRY CLUB - PARK CI 1, 00, 000.00
05/01/2019 COUNTRY CLUB - PARK CI 16, 000.00
• We wish to inform you that though the referred disputed transaction was out of time frame we had taken up the referred dispute on good faith basis.
• However, our claim was declined by the Merchant Bank. Thereby, you are liable to make payment for the referred transaction.
•

On the contrary, on 31.05.2019 Yes bank Reversed the disputed transactions & it is credited into my account with the below message:

Dear Customer, An amount of INR 35, 000.00 has been credited to your A/C. No. XX4565 on 31-MAY-19 17:41:26on account of PCA TXN REV DT:05/01/19-CCHHL CV KOLKATT. Available Balance on 31-May-19 17:41:30

I immediately intimated this to IndusInd bank but again they replied me with the below message:

• We refer to the following transactions disputed on your credit card account:
Date Merchant Name Amount (INR)
05/01/2019 COUNTRY CLUB - PARK CI 1, 00, 000.00
05/01/2019 COUNTRY CLUB - PARK CI 16, 000.00

• As conveyed to you in our earlier email, we once again wish to inform you we had presented the dispute case with all the documents and communicated shared by you
• We had raised the retrieval request on a good faith basis with the member bank
• Basis the documents shared by the member bank the liability remains with the cardholder for the referred transactions.
• We will be unable to reverse the referred disputed amount.
• We request you to liaise with the merchant - Country Club - Park CI directly for further assistance on the concern raised.

The kind of reply I've received from them is always negative as it seems to me that they have no intention to get it reversed as how many mails they would receive from me. They always try to run away from their responsibilities. I used to always push them to do it. It's also their responsibility to listen to their customers with good faith basis not with the member bank always.

They always mention that they are discussing with "Member bank in a good faith basis". I personally believe that this good faith won't work out in this case that's why they are failing every time. Rather they have to be determined & strict with member bank to reverse it w.r.t disputed transactions.

Yes bank once informed me that they have taken up this dispute (2nd level) with card issuer i.e MasterCard in this case along with member bank.

I can't understand how they are following up this matter?

As I already mentioned that being a fraud merchant they won't listen to me but IndusInd bank can do it. They have the power to do it & reverse it, to achieve it they just have to trust their customer & act strictly with member bank with the intention to resolve it at any circumstances.

I'm quite Disappointed & Dissatisfied with IndusInd bank’s responses & services till date to resolve this dispute thus failed reversing the said transactions.

As a valued customer I have the right to get my money back for such disputed cases & banks must help me on this at any cost.

Therefore I would request you if you could investigate this matter with the IndusInd bank & advise them to Reverse the disputed transactions immediately by adopting the same procedure which Yes bank used to Reverse the disputed transactions successfully from the same Merchant.

I have another request to you, if you could advise them to freeze the EMIs payment till the reversal of the disputed transactions as the payment amount getting increased exponentially after adding many charges, GST, late payment fees etc. due to not paying the EMIs since APR 2019 onwards for these disputed transactions.

Thanks & Regards,
Rana Krishna Paul

Hi sir i ambuy a splendar plus bike in 2006 and i am cleared total my loan amount in 5 months but did not get noc and other docuents.. And now i need my noc and other docements i have requested our branchoffice at huzurabd disrict karimnagar last 15 days ago.. But the excutive is not responding my request and his mobil number is[protected] and many time calls to him and meet him but his response is very negligency sir.. Sir i need my documents sir.. Pls mail to me sir my mail id is [protected]@gmail.com and my mobile no is [protected] nd my vechile number is ap 15 ag 4942

Sir bank adviser says 400 rs per month installment would return after submission of insurance certificate but after 3 month no return of money. Sir my loan number was JJS01368C. And my premium amount is 8700 rupees only. Mr parag soni was my loan advisor at indusind bank but at present condition he not pick my call and even not give WhatsApp message reply. Please help.

Goi has made compulsary demat the shares
Registrar of company linkintime
1. Update all personnel information on our signature
And then reject the signature as unmatched

2. We have not changed our signature in my life
It is same from beginning
3. There is no transparency, registrar is
Not ready to show original signatures
4. Bank and dp. S are charging very heavy rates. Why signatures
Cannot be verifed from pan card, aadhar card

5. Help desk is not helpful to share holders
P b chanchlani
Ref no : re589117 & ref no : re589886 & ref no : re591026

Dear sir/madam,

I (Dipak mahadevrao subhedar) a/c holder of indusind bank, c a road, nagpur branch with a/c no.[protected] request you to return the deducted amount of rs. 10298/- in my account.

My first salary was credited to my a/c on 16/04/2019 and was deducted by the bank on the same day as non-maintenance charges.

I wasn’t aware of non-maintenance charges as my a/c was salary a/c which required no balance.

So request your kind support to get the amt. Back or close the a/c and handover me the cash.

A/c no.[protected]

Customer id : 32097519

A/c holder name :- dipak mahadevrao subhedar

Branch : c a road, gandhi grain market, nagpur

Thanks and regards,

Dipak mahadevrao subhedar

[protected]

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With reference to the above i hold a indusind credit card no: [protected]. On[protected] i made a payment from my federal bank savings account for amount of rs. 72, 200/- but by oversight i transferred to some other credit card no: [protected] of the indusind bank. So i kindly request you to reverse the transferred amount back to my savings account immediately so that i can make the payment to my card at the earliest.
Card & sender bank account details have been mentioned below:

Sender name: goutham shreyas p
Sender bank: federal bank
Sender a/c no: [protected]
Sender ifsc code: fdrl0002144
Sender branch: mandya branch
Amount transferred: 72, 200/-
Transaction date:[protected]
Transfer type: neft through mobile banking
Transaction ref no: fdrlm[protected]
Card holder: goutham shreyas p
Correct card no: [protected]
Wrong card no: [protected]

Regards

Goutham
[protected]

On 30 may, 2019 at around 7:54 pm, i was withdrawing my money at the atm of your bank located in
Address - dda market, sector-18, rohini, delhi, india
When one person came in and refused to go out. After a bit of argument, i decided to step out considering the safety of my transaction.
This is clearly a violation of atm rules and regulations and a potential attempt to compromise my credentials.
I request you to take an action against this man to let him know that his unlawful behavior will not be tolerated.
You can check the atm camera footage at around 7:54 pm. I am the person who is wearing a black tshirt and a grey bottoms and the offender is wearing a blue shirt. Please do not confuse him with the person that was wearing the glasses and also had a blue shirt on. I am reachable at [protected]@gmail.com for further correspondence.

I have used indusland atm located at ghatkopar west near sapna hospital on 23/05/2019 at 20.47 pm.
I have tryied to withdraw rs. 10000, but not getting cash from atm although rs. 10000 deducted from my account.
Atm id - mn004011
Txn num ; 7791
Card no - 4592xxxxxxxx2470
Responded code - 072
Status - failure

I had made a purchase at Nike.com and authorised an amount of Rs.16494/- via OTP... But an amount of RS.17195/- was debited to my account... When I complained to #IndusInd Bank they were helpless said the amount already credited to the merchant account... when i escalated they say MasterCard said the transaction is already processed the complaint is closed... My query is when I authorise a X amount how can a Y amount can be debited... #IndusInd bank is running a #Scam...

Hello,
This is thirugnanam from coimbatore. I got the vehicle loan rs.50000 on dec'2017 and all the emi's are paid ontime.

Loan #: tkk01532s
Vehicle reg. No : tn38 ce 3398

Last emi date is 21/04/2019 after clearing all the dues there is no information from indusind bank side for noc and rc book return back to me.

I got the message to my mobile and stating that to call the customer care #[protected] to query about the noc details.
I tried the same no and toll free no lot of times, call ringing but no body responded the call and no call back. I don't know what you are expecting from customer?

So kindly check and sent the details of noc and rc book at earliest.

Waiting for your response.

Thanks,
Thirugnanam n
[protected]

Hello sir,
I am shilpa rawat my loan no. Is [jjzo1829h]
Wheecal registraion no. Is [mp-20-sh-0740]
I finance a honda activa scooter 05/03/2015 from indsind bank jabalpur. I have clear time to time all my dues & payment for the same but till date bank not provide my no objection certificate to clear the further documention. I am regular follow with bank representative jabalpur branch. But he is providing me time next and next some time not responce. Kindly help me in this regard.
Thanking you
Shilpa rawat
Mob. No.-[protected]
Email [protected]@gmail.com

Hi,

Recently i have taken bike loan from indus bank and have submitted ecs facility to bank for auto deduction of emi but surprisingly they called me first month and asked me to pay by cash and an executive was sent. Paying was painful as we are standing on road as executive was taking the amounts from other customers as well and only one machine was there (Which means many are facing this problem). My simple question is indus bank is private bank and they don't have good process in place to deduct the emis automatically, not sure why showrooms are encouraging this bank and with out knowing we are falling to the trap.

Today i have a got call again second month asking to pay emi by cash, where executive will come to a place and same story again. Why do i need to pay by cash when i opted for ecs facility. Bank with out simple ecs facility is very pity. I would never go for this bank in future.

In case indus bank responsible are seeing this message please act otherwise people are loosing trust in bank.

My loan account associated with indusind bank is tcy04367h have repaid my loan's on time and have already closed my loan account and collected noc for the same still it is showing me as open in cibil and showing me as bad account. Have pre closed loan account then too. And i am not getting response or solution for the same through bank. Am in need and this has effected my cibil score badly.
And one time i skipped emi as they were...

I have a two wheeler for loan in indusind bank august 2018 start i will pay for regularly paid apil month my loan is full settlement and complete. I will paid for full amount. And rc book and noc is waiting for 15 days. 20 days later i ask for the loan officer not a proper reply and i will ask after 2 days he take a loan amount take a one month due rs.2549 collect i will ask is one due amount bending in here. So please help for the problem

My loan term is completed 6 years ago, i bought santro car in the year 2009 and after 10 years i was asked to pay around 14000 amount for which they couldn't provide any genuine information. I have paid again 5000 rs and got that settled at lbnagar indusind settlement office.

The person who called me about this settlement is not picking the cell number or it not working.

Loan agreement: ahh04320

Please help in getting my noc asap.

Email id: [protected]@gmail.com
Phone number: [protected]

On 10.05.2019 saturday I tried withdrawing 700 INR from IndusInd bank ATM located near Balwadkar petrol pump Hinjewadi (ATM id - MC000203) . In order for money to transferred back I waited for two working days yet it's pending, I found no option regarding complaint in customer care menu of customer care service, and also ATM machine didn't had issues regarding printing receipts . I have updated my passbook of my bank and there's no entry of amount credited

A representative contacted me for credit card with many offers, especially cinema tie-ups with bookmyshow, pvr (Avail 1-1 free ticket) one of the benefits sent me. So i agreed. But then after receiving the credit card i have checked to get the offer. But is shows this offer is not applicable on this credit card. Then i contacted customer service, they replied now that you will have to pay extra to get this benefit.
Like this they have misled me and charged rs. 1060.82 for joining fees. I only opt this card for the offer mentioned above. Now they demanding more money for the offer. This is clearly fraud and misleading the customers like me.
I have attached offer leaflet provided me during the promotion (See point no 3 mentioned in the leaflet) and pictures which describe clearly that this offer is not valid for the card which i have received.
Please resolve my issue and provide me the card which actually i have opted as per the offer described in the leaflet.

Dear induslnd bank authorities,

My name is nelson. K. Joseph. I am from adivaram kozhikode district,

I was a good customer of induslnd bank. I brought a vehicle (Mahindra bolero zlx) for loan from induslnd bank thamarassery. This is the complaint against the induslnd bank thamarassery branch. I was under a loan from induslnd bank thamarassery under a scheme of (Rs/- 17500per month) for 48 months without any mistake and any penalty. Sometimes when there is any strike i have only mistaken 1 or 2 times.. Successfully i completed my loan in the correct time and they said me that "sir please do not go come with new applications we will give you more loans. Just need a copy of land tax receipt we need trustful customers like you"! Days passed and i was thinking of buying a scooter for my son alen nelson joseph as a gift for his +2 victory with full a+. Finally, thursday 9th may 2019 i go to the suzuki branch in thamarassery. (Savari suzuki thamarassery) for buying the access 125 scooter for my son. I had 14000rs as ready cash and i was thinking to pay the balance by taking loan from induslnd. I meet them to get loan for my scooty and they said that"sir our agent is there on the showroom" i asked what's her name and they said "ahanya". I meeted ahanya in showroom and she said that "sir we cannot give you loan because you have a overdue of a agricultural loan" i said her i paid the loan of my vehicle without any delay and you are not trusted in me.. They spoke and spoke. Finally, i was heartbroken and i meet the guy which was in thamarassery branch and i pleased so many times.. They didn't give me the loan... I slowly get out from the branch and i said that bye i will never ask a loan from you because you are cheaters. After buying a scooty i was thinking about buying a ashok leyland dost.. But i forget my dreams.. This is very inappropriate behaviour. I was really hurted by them...

Very shameful!! I believe that you will take a regular action...