IndusInd Bank Complaints & Reviews

This is abhishek das. I want to intimate you that i had an salary account with indusind bank which was opened on 02 jul 2018. At the time of opening account it was clearly mentioned that i will have "zero account
Balance benefits". Type of a/c indus comfort - regular.

Now the issue is indusind bank started charging maintenance charges on my account without any notice, so i decided to close my account.
I raised account clousure request on 12/21/2019 but they did not proceed with my request and kept my account as it is and recurring maintainance charges are imposed on my account without any notice, not a single email or sms alert. These maintenance charges caused my account balance to reach a negative amount.

Current state of my account:
Account number 1000xxxx4166
Available balance (Rs.) : -599.00

Please close my account as soon as possible as i have already raised account closure request, i am not liable to pay account maintenance charges that are imposed on my account without notice.

Please note,
As per the rbi rule, "according to the rbi notification, banks should not take undue advantage of customer difficulty or inattention. Instead of levying penal charges for non-maintenance of minimum balance in ordinary savings bank accounts, banks should limit services available on such accounts to those available to basic savings bank deposit accounts and restore the services when the balances improve to the minimum required level.

Also it says clearly that : as per a directive from the reserve bank of india (Rbi), banks have been asked to stop imposing charges for non-maintenance of minimum balance once the balance touches zero, the times of india reported. The central bank has also given the customers an option to approach the banking ombudsman in case lenders continue to debit charges on such accounts, creating negative balance.
In the event of a default in maintenance of minimum balance/average minimum balance as agreed to between the bank and customer, the bank should notify the customer clearly by sms/ email/ letter etc. That in the event of the minimum balance not being restored in the account within a month from the date of notice, penal charges will be applicable.
It should be ensured that the balance in the savings account does not turn into negative balance solely on account of levy of charges for non-maintenance of minimum balance.

Please find the rbi notification for your references : https://rbi.org.in/Scripts/NotificationUser.aspx?Id=9343&Mode=0

Kindly do assist in providing full resolution and close my account.

Thank you.

Abhishek das

To
The branch manager
Indus ind bank limited
Barakhamba road new delhi

With reference to the above subject, we wish to inform you that we are having a fixed deposit account with indus ind barakhamba branch ac no[protected] in the name of automobile traders association delhi we want to destroy that fixed deposit but with some issues we cant close so i think if we don't want to destroy that fixed deposit i think its responsibility of the bank to post it on customer address but in your staff named bushra is a irresposnsible and casual behaviour person dont have manners to talk with customers is that a way to deal with customers.
I need a suitable reply for this from your side otherwise i will file a complain in rbi bank and in consumer court also.

Feel free to contact
Mohit wadhwa
[protected]

Today i purchase the diamonds via indusland bank amount will be credited but the diamonds did not come so i want my money back please do the needful it is free fire game i purchase some diamonds using my bank but the amount is credited but i didn't recieve no diamonds please give my money back or give the diamonds please do the needful reply soon i'm waiting for you

Last 1 year se mai indusind se bol rha hoon ki mera settlemet kara dijiye but ye janboojhkar nhi karna chahte hain. Koi bolta hai ki 20 tarikh ke baad settlemetn nhi hota to koi bolta hai ki emi hai isliye nhi ho sakta. Aise hi karke mera kitna paisa bekar kar rahe hain. Mai apna settlement chahta hoon but customer care se bhi koi help nhi mil rha hai.

Hi sir,
Myself praveen kumar from hyderabad, telangana state. My complaint is about my two wheeler loan at indusind bank (Tirumalagiri branch, hyderabad). My loan no. Aay04583h. My loan end date is 21/02/2020. I haven't paid jan & feb emi because of temporarily loss o[censored]nemployment, s emi is 3130 i. E for 2 months 7200 (Including cheque bounce charges). I have requested the bank officials to give some time to clear my emi. On march 10th 2020, when i'm going on bike along with my family. Suddenly, 6 members attacked me (Near paradise circle) and they said that they are from bike seizing agency (Durga associates hyderabad). I was shocked because as per the rbi guidelines if a account is out of order for more than 90days, then it will turn into npa after that they can start legal proceedings but without any information, without prior notice. They seized my vehicle. The seizing persons told to pay the emis and take the bike. I have visited the indusind bank (Tirumalagiri branch, hyderabad) and told them that my bike got seized and informed them that i'll clear my 2 emis. When i asked them to give a emi closure statement. I was shocked, they also included bike seizing charges which is more than 6000rs. Total it is mentioned that i i need to pay 16000rs where as my 2 months emi with cheque bounce was 7200. When i approached the branch manager named - prasad. He was not even explaining about the charges. I was talking to them in a polite manner but the manager was talking so reckless and rude i. Requested the manager that i can't pay 16000 because of my unemployment situation. He said that to forget his bike and buy some new bike because of not paying 2 months emi. This is that behavior of a indusind bank, manager. When i asked him about his employee id. He was not even showing his id.
Now, i'm putting this complaint. So that i can get my bike back by paying without any extra charges.
I hope i'll get help from you people.
Please help me. I'm completely hopeless and even we can't afford 16000 of amount because i'm from a lower middle class family.

I kindly request you people to help me out of this. Take this complaint seriously and do the needful.

Thank you.

I initiated a wire transfer of CAD 3500 on 1st March
I paid the 5% fee through HDFC netbanking (ref. no ) for Rs. 9635.64.But after that I got failed transaction message
I have confirmation that the amount of Rs. 9635.64 has been debited from my account. But I do not have a confirmation from Indus forex

Please refund my money.

Hi indusind,

I have raised a complaint regarding the harassment by collection agents again and again regarding the over limit of credit card.

I have placed a complaint regarding the same to the customer care department for the same with complaint number 91970.

The call which i received where from banglore

Till date, i have not received any resolution for the same.

The collections agents are so aggressive over the call and they even told us to raise the complaint and no one will do anything to them.

I believe there were saying right as when i called the customer care told they told the agent who spoke was very polite.

I request for the recording of the same.

There are hight interest charges which i have paid off because of this unnecessary call.

Its been over two months since i am telling my bank account relationship manager to give me passwords for my internet banking and everything all they want is more time... I need to do payments, i am stuck with these misleading fake people and bank... Now will try to register a case against them, i have all the recordings and everything next monday maybe, soon will send a draft by my lawyer... I'll also notify rbi about it...

They want money for debit card...
They dont want to send me my internet banking passwords etc.

Over a lakh rupees is stuck now, i have a company account...

Saket branch: pincode 110017

I took a loan in indusind bank and perfectly i paid the due amount within due period. It is more than a month still i did not receive my money. Manager name is chandran bank branch name is chetpet. After my payment completed also he is denying it. Share it as possible. He mentioned with any support i can not get this noc. How a single person can decide whole bank processes. It is not a fair way to treat customer.

Dear sir,

Request kindly accept my po as we takeover the limit from your bank m/s mahipauls protection services. Your relationship manager are charged the for-closure charges.
Further my firm under msme as per rbi msme doesn't charge the for closure request your interface the same and accept my po same we charged interest from double side

Regards
Rajesh kumar main
[protected]
[protected]@gmail.com

Hi, This complaint is to intimate my concern that, IndusInd Bank issues credit cards, which consist of an offer which we can buy two ticket at the price of one. They are charging a joining fee of Rs.1000 and 200 Rs as yearly fee. When I tried to avail this offer by booking movie tickets through Bookmyshow.com website using this indust ind bank credit card, it always says the error as below: "Sorry, the number of tickets available for the offer on a daily basis has been exhausted. (-4011) " This keep happens every time whenever i try to book tickets, I have tried more than 50 times. Even, I tried to book ticket, at mid night 12 am, as per the advice from Bookmyshow.com customer care and IndusInd bank customer care, which has no use. Bookmyshow.com customer care says the offer is applicable to only for first 100 IndusInd bank credit card customers per day, through out India, irrespective of movie theatre and movie, which is cheating, as this will bring down the chance about 1 by million of getting this movie ticket offer. This cheating happens through out India. There are tons of complaints being lodged in past against this. Yet no action has been taken against IndusInd back. This is total fraud. While selling the Card, I was never ever mentioned about this dialy limit nor the timing of bookings. Infact I was been told it's guaranteed discount.

Either the annual fees and joining fees need to be reimbursed or this offer of movie needs to be made available.

Dear sir,

This is inform to you that the statement of jan/2020, indusind bank have charged me very much for late fee and finance charges for 4days late payment, i make the payment every month regularly, politely i'm requesting my all deducted charges back into my card account, total amount deducted: rs.2474.12

Name : jahangir khan
Credit card number : [protected]
Mobile: [protected]
Gmail: [protected]@gmail.com

I have tried to apply for nps via indusind bank payment gateway. The error showing as acknowledgment is pending at payment gateway'. Kindly do the nee

I have submitted documents on 24 dec 2019 but as of now mr. Hitesh mahna (Relationship manager) took approx 2 months.
Lastly he always have a excuse this and that..

Lastly he don't has manner how to communicate with customers.

Then also he misbehaved in whatsapp also.
This is not the way of indusind policy to communicate with the customers.

Pls take severe action.

Hi
I booked a forex wire transfer #202061 and transferred 5% money.
They asked me to visit the branch which i cant do as i am outside india right now.
I have been chasing the customer care and the branch since last week to cancel the transaction but neither they making the transfer, nor returning my money.
I would have spent at least 4 hrs on phone chasing the customer care and the branch but got no update.
Extremely bad experience. This was possibly the first and last time i am using your services.

Respected sir/madam,
My name is james roshen from ranchi, jharkhand, and i have an credit card ([protected]) of your bank. On[protected] i have deposited a amount of rs 13560 in bank. Rs 9500 for cash and rest for pos. But from my bad experience, till now rs 9500 haven't adjusted,
Just submit my complain and resolve my problem, and also tell my complain no.
Otherwise, compulsion fully i have to make an fir against this settlement of payment.
Mob-[protected],
[protected].
[protected]@gmail.com
[protected]@rediffmail.com

I am abu mohammed danish coborrower of a loan of mr abul kalam without giving any information the financer ie indusind bank overdue an amount of 311 as a result my cibil scoure got affected and and i couldn't get any loan when i cantact to the bank they could not give any proper solution kinldy call me at [protected] so that i can explain my case in a better way.

Hi team,

I have took 2wheeler loan and it got completed in the year of 2018 and i am following up with the team for noc and no one is taking care of it.
Everytime they are saying like today we have requested and i will receive within 5days but still i didnt received it.
Loan no:kcl00147h
Vehicle no: ka50x7938
And i am leaving to hyderabad now
I have to sell the bike and buyer is ready to take its getting delay due to the noc only please send the noc through mail before end of this week.
Depend upon this bike selling i have to pay the amount in hospital for operation.
So if it get delayed the operation will also b delayed so please make it urgent

श्रीमान जी

मैंने इंड्सलैंड बैंक से गाड़ी का लोन लिया है। जिसका लोन सख्या PKP00035C यह है। मेरा नाम श्री कर्म सिंह है। मै नियमित तौर पर अपनी लोन की EMI भुगतान बैंक को कर रहा हु। लेकिन बैंक ने चेक बोन्स होने का चार्ज मुझे लगाया है। जबकि मेरे emi उस से पहले ही ECS के द्धारा काट ली गई थी। तथा बैंक कर्मचारी इस विषय के बारे मे कुछ भी सही जानकारी नही दे रहे है। कृपया आप से विनम्र निवेदन है कि आप इस विषय पर उचित कार्यवाही करे

कर्म सिंह

HI,

Indusind bank has issued Credit card with false promises about free offers and reward points. I came to know after usage so cancelled after 2months o[censored]sage. They have promised NOC after cancellation of Card and paying total dues. I have cleared all dues.Now they came up with Statement with zero balance is NOC from IndusInd Bank. Card is closed 1 month before but till now they are giving same resolution. I had made about 10 calls which take nearly 30-60min with new complaint raised by new CC member but in next call they will give same resolution.

Thanks & regards,
Ahamed