IndusInd Bank Complaints & Reviews

Dec 06, 2017

IndusInd Bank Customer Care's response Dear Mr. Anzer,

This is with reference to your IndusInd Bank Credit Card account.

We regret to note that your experience has not been commensurate with what we strive to provide. We would like to assure you that the same has been noted and necessary corrective measures are being taken to ensure that such an incident does not recur.

We understand that you wish to increase the credit limit on your credit card account.

We wish to inform you that the current limit on your credit card was provided by the credit team, basis the credit review done on the card accounts which takes a closer look at our credit parameters.

Once the credit card application is received by us, it is processed and the final decision for credit limit issuance is provided by our credit committee based on certain internal assessment parameters.

Please note, the processing of the credit limit involves various verification checks and is subject to approval.

We wish to inform you that at present, we will be able to consider your request to enhance the credit limit only after completion of 12 months of your card membership with IndusInd Bank.

After completion of 12 months, please provide us with the following documents to consider your limit enhancement request:
For salaried employees:
Last 3 months Salary slips along with bank statement for last 3 months showing the salary credits are mandatory.
OR
Form 16 or Income tax returns (along with tax computation) & last 3 months bank statement showing the salary credits.
For self-employed:
* Latest income tax returns along with tax computation.
OR
* If the latest ITR is not available, please provide last two years ITR along with tax computation.
You may send the required documents through one of the following modes:
1. Fax on[protected]
2. Post to:
IndusInd Bank
P O Box 9421
Chakala MIDC
Andheri (East) Mumbai - 400 093
3. Scan to premium.[protected]@indusind.com
The enhancement of your credit card limit is subject to approval.
We request you to reconsider your decision regarding card cancellation and sincerely hope that you will give us an opportunity to serve you better.

Assuring you of our best services.

Thanks,
Team IndusInd Bank.

Nov 30, 2017

IndusInd Bank Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. To further look in to the matter, we would request you to share your contact details with us and somebody from our team will get in touch with you to assist with your concern at the earliest.

Thanks,
Team IndusInd Bank

Dec 01, 2017

IndusInd Bank Customer Care's response Dear Customer,

We wish to inform you that the loan account ATXXXX41C has been settled in full and closed.

We request you to visit the following branch and collect the No Objection Certificate on or after December 07, 2017

INDUSIND MARKETING & FINANCIAL SERVICES
FIRST FLOOR,
SREE PRIYA COMPLEX,
RAILWAY NEW COLONY,
VISAKHAPATNAM

We would be happy to receive your feedback on your experience against the said issue, please click here http://goo.gl/w77VTO to share.

Thanks,
Team IndusInd Bank

Nov 28, 2017

IndusInd Bank Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. To further look in to the matter, we would request you to share your contact details with us and somebody from our team will get in touch with you to assist with your concern at the earliest.

Thanks,
Team IndusInd Bank

Nov 28, 2017

IndusInd Bank Customer Care's response Dear Customer,

We sincerely apologize for the inconvenience caused. To further look in to the matter, we would request you to share your contact details with us and somebody from our team will get in touch with you to assist with your concern at the earliest.

Thanks,
Team IndusInd Bank

Nov 23, 2017

IndusInd Bank Customer Care's response Dear Smriti,

We have forwarded your concerns to our relevant team. We shall revert to you shortly from [protected]@indusind.com

Thanks,
Team IndusInd Bank

Nov 23, 2017

IndusInd Bank Customer Care's response Dear Smriti,

We request you to email us at [protected]@indusind.com.

Thanks,
Team IndusInd Bank

Nov 22, 2017

IndusInd Bank Customer Care's response Dear Mr. Garg,

We request you to write to us at [protected]@indusind.com along with the employee code and contact details.

Thanks,
Team IndusInd Bank

Nov 22, 2017

IndusInd Bank Customer Care's response Dear Customer,

At the outset please accept our sincere gratitude for the time taken and efforts made by you in sharing your concerns with us.

We would like to inform that as you are holding an account with Other Bank, we will be unable to track the details.

Hence, we request you to coordinate with your Bank and lodge a complaint and your Bank in turn will raise a dispute on your behalf.

We would be happy to receive your feedback on your experience against the said issue, please click here http://goo.gl/w77VTO to share.

Thanks,
Team IndusInd Bank

Nov 20, 2017

IndusInd Bank Customer Care's response Dear Atanu

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & somebody from our team will call you at the earliest to assist you with your concern

Thanks,
Team IndusInd Bank

Nov 20, 2017

IndusInd Bank Customer Care's response Dear Customer,

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & somebody from our team will call you at the earliest to assist you with your concern

Thanks,
Team IndusInd Bank

Nov 20, 2017

IndusInd Bank Customer Care's response Dear Customer,

We tried contacting you on your registered mobile number to address your concern. However, we were unable to establish successful contact with you.
We request you to confirm your preferred time and contact number to enable us to contact you.


Thanks
Team IndusInd Bank.

Nov 20, 2017

IndusInd Bank Customer Care's response Dear Customer,

Kindly share your contact details or write to [protected]@indusind.com for us to assist you further.

Thanks,
Team IndusInd Bank

Nov 20, 2017

IndusInd Bank Customer Care's response Hi Zareena,

We have forwarded your concerns to our relevant team. Our official will connect with you shortly.

Thanks,
Team IndusInd Bank

Nov 18, 2017

IndusInd Bank Customer Care's response Hi Sachin,

Request you to share your contact details or write to us at [protected]@indusind.com for us to assist you.

Thanks,
Team IndusInd Bank

Nov 16, 2017

IndusInd Bank Customer Care's response Dear Pratik,

We sincerely regret for the inconvenience caused. In order to assist you with your concern, we would request you to share your contact details with us and our official will get in touch with you at the earliest.

Thanks
Team IndusInd Bank.