IndusInd Bank Complaints & Reviews

I am irritated with IndusInd net banking.
I forgot my net banking password and when I tried to reset it, It showing my debit card details wrong and I complaint about my problem to customer care and got no solution (by call and mail both) then I went to the bank branch (Noida 63) and complain about my problem and now after one week but now my User ID is locked and I am trying to complaint about this problem to the customer care by call but my call get disconnected 5 times and get no solution and their toll-free number is wrong and the process to get talk with customer executive is very long in chargeable call.

My bike was ceased on november 2016, because of pending emi reason.
But they are taking emi every time by hand only, i said them to deduct emi from bank. They wont do that. One day they stopped taken my bike and ask me to pay penalty amount also. I dis agreed for that on spot. After 2 months i ready to pay and take my bike back. But they said, we sold it. Then i leaved.

But rto bike details shown my name as owner.

Vehicle no: ts08eq3322
Bike : honda livo.

I availed car loan on 17.04.2005 of rs.340000/- bank has seized the car on 19.10.2005 and sold on 2.11.2005 without my notice and intimation for rs.310000/- the registered valuer of the said vehicle is not known. The actual sale value is also is not known. At the time of car seize 6 nos installments were outstanding. Unfortunately the bank has adjusted entire car sale proceedings against balance future 53 installments and shown as balance outstanding as on 02.11.205 of rs.99765/-, instead of adjusting against principle loan amount after deducting pending i. E.6 installments as on that date. The same wrongly reported to cibil. Hence i would like bring to to your notice that, such type of accounting is totally against of norms and is liable for proper action to withdraw from cibil report.

Dear sir,

On 12th sep 2017 someone did fraud payment through my registered credit card two time within 15 min time for around 25000/ rs through net banking, which require opt no to authenticate the payment. Unfortunately my mobile network was not working due to poor connectivity hence i did not received the sms on my mobile in time but apparently same opt no was sent on my personal mail id as well which was hacked by someone to use sent opt no for net banking from the registered card.

It was surprise for me when i came to know in evening when i received opt sms in evening and on very next day when i opened my mail id which was hacked and for the same (Otp no). I received alert when i login to check my mails. Immediately i called up on phone banking and updated for the same. I relaxed when indusind bank call receiver assured me that mentioned transaction are not settled so far for the same i requested him to update in system and do not release the payment to merchant as both transactions are unapproved from my end. For the same he advised me to fill dispute form and to send it on indusind bank dispute department mail id for further action, on his valuable advise i action on his advise immediately within 10 minuets and did correspondence as well with nodal officer of indusind bank credit card division.

Further after two days of submitting written complaint i received call from bank with statement that payment to merchant have been released and same is debited to me, for which i apposed but bank forced me to pay the same. I was shocked to know when both fraud transactions were debited to me in received statement after 22 days of incident and 21 days from submitted complaint.

In received statement apart of fraud payment i had done around 5200/ rs transaction which i paid to bank on due date, even though in next statement they charged me around 1600/ rs as intrust charges along with outstanding of fraud payment (Total out standing statement of rs around 28000/ rs).

I urge consumer forum team to look into the matter and ask bank to close my account with no dues letter as i have already done my payment to bank apart of fraud transactions and intrust charges.

Nb: 1) i have all correspondence from bank with me related to fraud.
2) i had recorded the call when i did complaint for fraud to customer care and representative assure me that transaction / payment is not settled to merchant.

Thanks with best regards

Shashank wahal
Indusind bank card no: [protected]
Mobile no: +91 [protected]

Sir i am aarti vishwakarma. I want complaints against ur employees who just want to complete our target opening balance she come and request me to plz open account an i will promise when i complete my target then i will close ur account an she is now lier she not close my account in ur bank. So plz take action an close my account because i have no extra money to pay ur bank its not my mistake an jisne open kiya hai account her name is nanda jadav plz rpl me in my email id which is [protected]@gmail.com is hope u will help me

I was using indus ind credit card no [protected] on my name rajendra gajare in last year auguest my daughter was hospitalized for her spinal surgery so some of the amount was not paid in time that amount was around 3000 and after some month i noticed my dues were 9000 in statememt charges of 6000 were applied, so i contacted customer care of indus ind they offerede settlement for 5000 as per email dated 07/07/2017.
I paid settlement amount on 8/6/17. The representative who offered me settlent has clearly confirmed me that my credit card status will be settled no as written off. I also informed the same to indus ind reprensentative mr rahul gaikwad ([protected]) via my email dated 19/07/2017. This rahil gaikwad was very rude to me on call as he his making personal favour to me.
" please change credit card status to settled from written off as per your comitemt offered.
Also improve my cibil score which is donwgraded by your mistake

Rajendra gajare

[protected]

Dear Sir,
I Sailesh J. Khele, IndusInd Iconia American Express card No.[protected] writing to you and raise a concern for fraudulent transactions in Euros being done on my credit card. I am a victim of identity theft, and I did not make this any below transactions. I am requesting that the charge be removed or the debit reinstated, that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement.
Those transaction details are as below:
6/11/2017
1. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 5.69 on 06/11/17 04:37 at WWW.BOL.IT-GRUPPO is approved.
2. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 132.7 on 06/11/17 04:39 at FLIXBUS.COM MUEN is approved.
3. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 63.5 on 06/11/17 04:42 at TRAINLINE EUEC1 is approved.
4. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 5.69 on 06/11/17 21:30 at WWW.BOL.IT-GRUPPO is Approved.
5. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 20.5 on 06/11/17 21:49 at WWW.ITALOTRENO.IT is Declined.
07/11/17
Then in the morning of 07/11/17, card was blocked with the help of IndusInd Bank credit card customer care at 6.31 AM. (Ref No. [protected]). When I had informed IndusInd immediately within few minutes of becoming aware of transaction and asked them not to release payment to Merchant as this is fraudulent transaction. Payment was not processed till the time. But Customer care said that they can’t stop the process.
The mails and SMS were still receiving for the declined transaction till night even after blocking my card. The below decline transactions are just for your kind perusal.
1. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 183 on 07/11/17 14:05 at TRAINLINE EUEC1 is Declined.
2. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 78 on 07/11/17 19:40 at TRAINLINE EUEC1 is Declined.
3. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 203 on 07/11/17 19:42 at TRAINLINE EUEC1 is Declined.
I declare that above transactions are fraud. Please investigate this matter and correct the fraudulent [charge or debit] as soon as possible. I would appreciate a response at earliest.
Thank you for your assistance.
Sincerely
Sailesh J. Khele Mumbai
[protected]

Sir,
I am m. Ilangovan, one of the customer in indus bank. I got loan from your indus bank for two wheeler. I had to repay the dew amount in a correct date, so the dew was completed. But in indus bank staffs says, you have a another one dew amountand they did not give me the bike rcbook and noc certificate.. I am show the full evidence of the amount payment details but they deducted the excess dew amount from my account today. I have full evidence for amount payment details. I want my money, i meant that excess dew amount. So, please take an action. I enclose my account details in this my mail.
Customer code :- cu6131404
Account holder name :-m. Ilangovan
Loan number :-tsp02033h
Thank you

Indusind bank employee fraud with me by forcely made my creditcard he was not aware of charges to me so that i m faxing problem bank employee name is shubham pls issue the problem also bank is direct cut the amt of 5240 rs without information i m not using the credit card but bank statement showing dues rs 32000 its total fraud if not solve the peoblem i go to fir against bank or bank employee

Dear sir
I m jayakumar i get the two wheeler loan in 2016 in chennai...in some personal problems i will leave the city... I call customer service but asking engine no. Or chase no... I don't have vehicle here and both no also...
Vehicle no. Tn22db5308 rig mob no.[protected] pan no. Asrpj0081f
I need repay the loan i don't no how... Pls contact me [protected]

Hi,
Iam murugesh, the amount of rs.6346.32 inr was debited from my indusind bank savings account without my knowledge.
I didn't use it for any purpose and even i tried reaching for indusind bank customer support on the next second when the amount has been debited from my account but there is no response from the bank side yet so please take necessary step and do the fruitful asap. Thankyou.

[protected] is the customer service number which is btw not a toll free number. So by calling this number even we are bound to pay some amount to the telecom operator and the charges are not less. On top of it to my surprise today an amount of 51/- was debited from my account which was not even showing in the acc statement and upon contacting the customer service centre, i was informed that the charges were for corporate ivr calling to...

Dear team,

I have purchase a tata policy no u[protected] through sector 31 indusind bank gurgaon branch. I personally visited there for conversion of the same from yearly payment to monthly mode but till date there is no response.

Pls help in converting policy number u[protected] to monthly paying mode so that i will pay the amount every month. Otherwise i will not pay this in yearly mode
—
Regards
Davesh grover
[protected]

Two months before i transferred fund through indusind bank and the amount was not credited in my beneficiary account. So i raised a complaint in indusind bank through internet banking and also through phone banking. This month they debited amount from my account without any messages or information. When i checked my statement it is showing as service charges for raising customer complaint dated two months before. I have account in some other three banks, but no bank debited my amount for customer complaints charges. Why this indusind bank cheating people in the name of service charge. I want my money refunded in my account ending with *2085. My name is m. Priya darshini.

I have received the platinum aura credit card from indusind bank 2 days ago. Its completely fake promises and offers. Here is the list.
1. They say for every 100 rs there is a flat 2% cash back which comes in your every month bill cycle and its not there at all.
2. 4 reward point each 100 rs transaction, its not 100%.. There are so many criteria you may get hust 1 point as well.
3. Very important, they say you may get 3 lac to 5 lac credit limit and i received credit limit of just rs. 50, 000.
4. They even say these offers not available on bank website as it is exclusively for mnc (Your company) companies.

I have the proof on all the statements which i have recorded sales people call.

After receiving your card if you call them, they will never ever respond. They are just trying to meet the target by fooling people.
Person who called me : sanjana
Mob : +91-[protected]

Marketing and sales people are making fool of customers with fake promises..

I am sanoober. Last week i applied a loan for my new bike on indusind bank karunagappally branch. All documents are submitted on last week.. They told me to pay ip 1 lakh for providing loan. I am already done it. But still right now they didnt give me the loan. The staffs named arun (Manager) and robin working in your karunagappally branch (Kollam, kerala) misbehaved us while asking the lagging of bank loan.. Me and my family is your regular customer by past few years.. First time i got this bad experience from your bank.. Finally they told me that, that bike is not in their list.. Wait for adding it. It will take 10 days too.. No other bank require initial payment... But they asked me.. Alrasdy paid it.. They approach me to providing loan. But at last they took my oney.. Please solve my problem soon

Loan ref no: p[protected]

My contact number : [protected]

Dear sir,

With reference to above subject i would like to registered a complain which should be resolved immediately

I have above mentioned two loans with indus ind bank ltd

Ruj00084n has been taken on 31/07/2016 and ruj00171n has been taken on 03/03/17

Now i am going to sold my property so i want to close my loan complete loan account

I am ready to pay the outstanding loan amount with interest till date to indusind bank ltd

Even then the indus ind bank is not giving me the foreclosure letter even 30 day back i made seven to eight visits to the uadipur branch but only my seventh visit time bank the bank has accepted my application for closer the loan

Since then i have been harassed and threatend and adopting all the unreasonable and unlawful means and not giving me the foreclosure letter

I have mailed to their customer care center and further to their nodal officer for redressal of my issue more than 12 times

So please take these matter in priority

As per my consumer right the purchased goods and services availed of should not only meet their immidiate needs but also fulfil long term interest of the customer

In my case contrary to the above has been done by the bank

Take strict action against bank who is using their all mights to finish the customer mentaly and financialy as well

Hoping for quick action in this regard

With regards

Rajendra kothari

Hi:
In my credit card statement an amount of inr 5, 196/- has been debited, but the order was not confirmed and that was cancelled.

Also, in particular days "american express" card also not working in amazon website and the same was informed to customer care.

You can reach me at [protected] or [protected]

Statement debited details are as follows:
03 oct 2017 amazon selle 5, 196.00

I sunil bhansali indusind bank done fraud with me by saying upgrade the card you credit limit will get increase now they saying it will not get increase because of weird reason. That's ok if you can't increase the limit i don't need to upgrade the card. Money doest grow. I have to earn. Bank don't have rights to fool the customer. If they do all this automatically you will loose all the customer in the end only bank staff will be there no customer. Credit card people saying we record the call when we upgrade the card you should record bank staff what they said while the time o[censored]pgrade. It's just that how to fool customer by taking they money. I am not beggar. If i have to buy anything luxury i don't need voucher. I can buy like this. I just want to cancel my upgrade card and i want my money back.

In the month of august 2017 i received a call from indusind bank official regarding the benefits of platinum aura card such as no joining fees & 0% interest on emi. After one month i received the monthly statment from bank which included a joining fee of 500 rs. Also while making the payment i knew that there is no emi facility available for this type of card. That persons name is khushi patil and her contact no. Is [protected].
I would request the indusind bank team to look into this urgently and find out the culprit.