IndusInd Bank Complaints & Reviews

This is vikas anjne and from hyderabad, and this is regarding my two wheeler loan noc. I taken two wheeler loan from indusind bank ltd, loan no. Aaa01630h vehicle no. Ts13ee0221. I have cleared all emis. One of the executives said you’ll be receiving the noc with in 21 working days. I went to the attapur branch to check whether the noc has come or not, they said your request has not been updated, so come after another 21 working days. So again i went and they said its not come, as soon as it comes we will call you. Please let me know when will i get the noc.

One more thing i would like to bring to your notice is the the attitude of the executives is not at all to the standards of your company, which i seen in high esteem. I request you again take some necessary action for getting my noc as soon as possible.

I have purchased one hero duet from neelam motors through indusind bank finance balasore branch on 23/09/2017. The cost of the said vehicle is rs.54812 and rs.500 for hypothecation. I have paid rs.25122 by cash for initial payment of the vehicle and rest amount of rs.30190 has been taken loan from indusind bank finance division balasore. They have fixed emi rs.2470 for 17 month. I think that the processing fees and interest have been charged by the bank very high which is not justified. I have a savings bank account no.[protected] with indusind bank balasore. Therefore i have trusted indusind bank personnel who were available at neelam motors balasore authorised dealer of hero company. They have approached me for loan. But now i have doubt for taking high amount from me. My loan reference no. P[protected] greetings received from indusind bank cfd chennai. I have not received any other loan documents till now. Hence you are requested to look into the matter and give justice to the customer like me.

Received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money

Xxx xxxx xxxx 4005

IndusInd=[protected]

CARD [protected]

Dear Sir/Madam,

1. Just now I received a SMS from you saying that the reversal is not approved.

2. You can't answer better than that and I anticipated it with my experience with you in the series of senseless replies you had given to me.

3. You are the main culprit in my case as Your Customer Care told me when I gave complaint within minutes of Transactions that:

" YOU DO NOT WORRY -THE TRANSACTIONS HAVE NOT BEEN PROCESSED AND WILL BE REVERSED"

(Please check your recorded conversation with me). Had your Customer care immediately alerted Mobikwik, the entire amount would have come back to me.
4. Had your Customer Care told me to take up with mobikwik immediately, I would have got back best portion of my money . Now I Could get back only Rs.1349/-.

5. I definitely have not understood in this electronic age, you want 45 days to 60 days to resolve a dispute.

6. The case is very weak against you and you will get fully exposed with my case.

7. On the following points I will take up legally and in media against you and I already prepared my case for fighting against you.

(a) Your CustomerCare told me when I gave complaint within minutes of Transactions that:

" YOU DO NOT WORRY -THE TRANSACTIONS HAVE NOT BEEN PROCESSED AND WILL BE REVERSED" Had your Customer care immediately alerted Mobikwik, the entire mount would have come back to me.

The above is vindicated by the fact that Mobikwik were faster and within seconds have responded to my complaint lodged recently. I should have approached mobilkwik immediately but I approached you wrongly as your SMS says contact customer care if you have not done the transactions and you miserably failed and it seems to be that you are watching misery of your customer with enjoyment.

(b) You SMS alerts do not have amount. Had the amount been mentioned, this situation would not have come at all.

(c) By all these delays the Bank had assisted the Fraudster to get away with the fraud.

(d) Such inept attitude of bank will lead to more and more frauds as Fraudsters know that they can easily escape because Banks need 45 to 60 days sweet time to finally respond negative.
9. The Primary case will be fought against you for misleading Customer and not acting promptly.

10. In view of the above, please refund the amount of Rs.36, 000/- with interest and credit to my bank Account, details in the trailing mail.

I am unable to add beneficiary for neft/rtgs.
I have already checked and confirmed i am adding the beneficiary with correct ifsc.
I think your bank ifsc database is not updated as i have contacted other bank also whose ifsc i am trying to add.

Kindly update your ifsc database.

Ifsc - synb0005530
Syndicate bank
Borivali east branch

I hope that this problem will be resolved...

My credit card bill for this month is rs. 49704 in which there is a single transaction of amount 42, 299, for which i requested for emi conversion. But from bank's end you converted the emi of whole amount which was 49704. And it took almost 6 days for conversion.

I requested them to cancel my emi for whole amount on 16-sep-2017. But its not done till now. If now you convert the correct emi as per my requirement then it will also take 5-6 days again and my last date of bill payment is 23-sep-2017. I will not going to pay any late fee for this as this is bank's mistake not mine.

You can also check recordings of call that what amount i confirmed to be converted to emi

On 19 the sep going for online dating account when i fill application all done but suddenly after online payment (For account opening) 11200/- through debit card.. The site invisible.. No email no message. That your account no and so and so... Calling.. Daily for update.. Cheated me.. And their customer care executive good for nothing never satisfied their customers..

I have been getting call from indusind bank past 3 days from numbers:
[protected], 48381807.
They are saying someone i know only by name has taken loan from them and not returned, even after me constantly telling them that i have no contact with that person, they are calling me daily and saying that i will be in trouble and that they will call people in my known and say that i am at fault. I have no clue about anything and getting such kind of calls from bank which is just not acceptable.
Please look into the matter on urgent basis.

From last 2 years i am using the indusind bank credit but last month i have not paid the amount whatever i used. One of your executive frequently calling me and making me disturb to pay the amount and even that she is sending the whatsup and sms ([protected]) also regarding payment of bill and talking me so badly. From the number from which she is calling is [protected]
Even i told her, after seeing my bill that late fine and interest already imposed so i will pay before the due date of this month.
But she is not understanding and calling me. So i have decided that i will pay the due amount and i will surrender the indusind credit card. So it is humbly request to send me the process to surrender it.
Further, it is also to inform your that from last 7 years i am using the hdfc bank credit card but not a single day anyone has called me regarding payment of bills.

Regards

Dear sir,

My dad took an auto loan from siliguri & i was his guarantor. I am now seeking a new car loan for myself & i checked my cibil score to find that you have listed me as a defaulter for last two emis.

I checked with my dad who use to pay the emis & he informed that he paid all the emis but he told me that your executive from darjeeling visited our place for the remaining dues but since we didn’t had any balance so my dad inquired what is this due? He was told that you guys have renewed our car’s insurance but to the surprise we were not informed at all. We already did the insurance when it was due & how come you can do the insurance & if at all you did, then you should inform us well in advance. We were shocked that when your executive told us that they renewed the insurance 8 months back & didn’t bothered to inform anyone.

This is very unethical from the esteemed bank like yours. Can you please remove the balance from my cibil so that it starts looking good as i need to apply for another auto loan.

Also please issue us the noc for the loan.

My details are as below –

1. Name – amar kumar gupta
2. Pan – akppg5044h
3. Father’s name – madan prasad gupta (Owner of car)
4. Account number – wdd00607c
5. Loan opening date –[protected]

Thanks for your understanding!

Regards,
Amar gupta
Cell :[protected]

Dear sir,
My card no. Is [protected] namhe of harsh garg. Bank issue my credit card butafter 10 days bank cancxelled my credit card. Tab tak me 50000 use kar chauka tha tha. Ab me customer care par ph karta hu to muje puri jaan kaari nahi dete ki mera card kyu cancel kiya. Aur fir cancel karne ke baad 3450 ka charges laga diya. Mene iske against online complaint daali. Unhone kaha aapko 4 days me msg aa jayega but 10 din ho gaye koi process nahi ho raha.
Please extra charges remove kar dijiye jaldi se jaldi.
My contact no [protected]

Hi,
I requested for closure of my Savings account at IndusInd bank (Dombivli branch) on 18th August'2017.

Account holder's Name: Shama Ahmed
Account No:[protected].

The bank representative asked me to surrender ATM card, cheque books and withdraw balance. Hence, I did the same.

Today, I got a call from IndusInd Bank asking me to pay Rs. 324 for non-maintainence of monthly average balance for August'2017 since they received the request from other branch today.

I informed her that I had placed the request for cancellation on 18th Aug'2017 hence it is not my fault that the account was not closed till now.

I am being harrased for the mistake done by IndusInd bank employees. Please help.

Regards,
Shama Ahmed
[protected]

I am change My company, as per previous company salary account in your Bank. If company doesn't deposit salary for three months account automatically closed other bank.salary account zero balance but bank charges for closing this account.we submit cheque book and debit card to bank that time i paid Rs.800/- as per bank say, for closing this account.
but again bank say to pay Rs.950/- for closing this account.

Dear sir,
I, mahesh prasad gaur having one saving/salary a/c no[protected] with your ajmer branch. On 7/9/17 i withdrawl 2500/- two times from your branch atm but both the times it didn't disb actually (Both the time atm system restart) and i got the msg that both the time money deducted from my a/c same time i contacted your branch official's and put complaint for both withdrawl so on 11/9/17 one withdrawl of 2500/- reverse into my a/c but second withdrawl of same amt of - 2500/- still pending till date and its being 10 days, also it seems no action have been taken on my complaint as normally 24 hours it takes to reverse back the money but in this case nothing is happening and i am daily checking my a/c but still not credited back also meeting/asking your branch official's but they says that it will be done - but not done till date. Also they told me that if within 7 days it will not be done that @100/- per day will be bear by bank as panalty.
Pls arrange to do it on priority with @100/-.
Mahesh gaur,
Ajmer
Contact no -[protected]
— enclosed attachment of both complaint —

I am an nri and have transferred money to india and now for no apparent reason the nre/nro account has been blocked with no updates from the customer service.

I cannot even transfer money internally within the accounts. Its been more than 10 working days now and re-kyc has not been done. Worst form of service from a bank! Period. Something like your bank account getting locked for 10 days and your own money you cannot withdraw or gets frozen!!
Going forward i would avoid these small corner shop like banks at all cost.

I have been account holder at your bank bearing account[protected]. Last month, a sum of rs.10000 was deposit for the locker rent in your bank. Bank is deducting non maintenance charges from my saving account without giving any information but the locker charges is pending till date i claim a refund for the same as when my account was opened on zero balance with the sceme of mediclaim of religare. But my account is debited with the charges of non-maintainence. Kindly do needful for this. Due to your bank officers fault i am facing this problem.
There is absolutely no doubt that this was an erroneous deduction. Kindly scrutinize the error and refund the amount back into my account. I would be grateful if this could be done without further delay as i want to surrender my locker. If you didnt take any action regarding this than i ll exclaited this matter in the bank ombudsman.

Hello,
This is kshitij raut...
I had applied for credit card in indusind bank 3 months back. It was approved and i was supposed to get my credit card in 2 months back only. But i didnt get it as address was put wrongly in indusind bank database. I corrected it by calling customer care executive.
Still i didnt get my credit card... Courier guy called me and said address is wrong again... This happens 4 times... Even i got mail about credit card bill e-statement
If i didn't get my credit card yet how come it get activated and i got mail for bill?

Even then for the sake of cibil score i paid bill also.

Still i didnt get my credit card. I tried calling 5th time and at last they told me that credit card is being cancelled because address in database cannot be updated. I lost my money without using this card.

Please guys dont go for indusind credit card. These people are thieves.

Received sms from indusind bank that rs-1899/- deducted from my credit card to one assist plan. Without my permission.. I also got a mail from one assist team. I dont even know the company and this kind o[censored]nsolicited charging of my credit card and use of my card by the company is really a criminal act and the co.

Please deactivate and refund my money asap
Date of incident : 4:21 pm 12th september 2017
Indusind card no. Xx 6005
Oneassist relationship number - 2747498

Hi,
I did imps transfer 2500 rs on 9th sep 2017 to uco bank and amount was deducted from my indusind account but it is not credited to my uco bank account. I already called customer service for two times. Also i have account statement for this transfer. I already mail to indusind help line with the account statement attachment
A/c :[protected]
Name: durga kumari kushwaha

We were given form for correction of aadhar address and other details. According we went to infusing bank ltd devote road siliguri. Ifsc code indb0001042. We dropped in by 11.00 am. With form to change address. My mom and i went there for the same. They asked us to wait. We waited for almost 1 hour. Then i went to branch head and said am pregnant and it's my 9th month running but he said first we will give priority to our staff then our branch customers and then to others.in this condition they kept us waiting and said we will give priority only to our branch customers.. So you have to wait. After this i went and said them that even we have our current account in this bank but golden plaza branch...in spite of all this we kept waiting and by 1.25 pm we left without getting our work done.
This is the service they offer. We think we are the proposed customers for this branch and are customer with other branch. If this is the kind of service you people offer then am disheartened to say neither i not anyone of my family members nor my friends will get connect to you. A

Sneha goel
Phone [protected]