IndusInd Bank Complaints & Reviews

Hello,

After a strong recommendation from the employee from indusind bank, i opened an account with this bank.

But after two months my total amount put on hold without any notice. Now i am not able to withdraw it. I already mailed to them but there is no positive reply.

I never suggest for this bank. This bank causes lots of issue. I read the review this bank which is very much pathetic. Work kind of banking is this.
Please never choose this bank.

Iftekhar alam
[protected]

I was paid to indusind bank credit card repayment through online sbi but banking account on 15/11/2017, (Ruppes 25000+25000 total 50000 and 16/11/2017, rupees 2000) but not credit to my indusind bank credit card account and also deduct service charges from my sbi account. The above mentioned proof submitted to u. So please resolve my problem as early as possible. Thank you

Attached are the what's up messages and call, how the agent speaks with the customer..

Unable to attach the call,, will send the call recording to your email address.. But if you want to send an email please write to [protected]@gmail.com.

I m not going to give my card number or anything... You can take that from this lady on call... Is this the way you treat. If yes then i am ready to make the payment of rs.5000 immediately on one condition if this lady calls and apologieses for her behaviour..

If this is outsourced then you need to check why you are kit receiving payments.. Bcoz of these type if people you have..

I don't know her name, her contact number is [protected].

Thanks,

Zareena saleem shaikh
[protected]

Dear team,

I have purchased a pre-owned white color maruthi suzuki ritz car from indus ind bank bearing reg no: ts08uaxxxx on 21-apr-2017 with the loan ahh1xxxxx.

From the date of purchase on wards to till date i have not received any of the original documents of the car (Except rc card).

I have not received any cc letter and other required documents from bank to transfer the vehicle on my name.

I was continuously following up with the indus ind person and there is no proper response from bank people.

I was promised that the car can be transferred on my name within a month from the date of purchase and the process can be taken care by indus ind bank-3rd floor minerva house hyderabad.

It is already 7 months and i have not received any of the document/response from you. I have paid emi for these 7 months.

Please do the needful

I have requested to change my emi date for 2 3 times. But the respose from bank is no we cant. To say no they will take one week time.
I want to change my date because of my salary date. My emi date is on 4th every month and my salary date is on 10th of every month. So please change my emi date to 10th or above 10th of every month.
This is the fourth time am requesting to change the date but no use. I hope this time they will do needful. Its my kindly request to change the emi date or hold one month emi.

My branch manager shivam (Contact: [protected]) of sector 119 branch noida is harrassing me daily for doing sales. Daily he is shouting on me as if there is no self respect of the employees working here. How would i get the account if customers are not ready to open the account. I am currently serving notice period. Sector 51 branch head nusrat aman harasses me that she will not give me releving letter. She daily calls me at 7.30 pm for meeting related to sales.in my offer letter key responsibility area is operations while everyone force me to to sales. I am female employee and there is no proper treatment with me. I want such guys should be strictly treated for poor behavior with employees

I am irritated with IndusInd net banking.
I forgot my net banking password and when I tried to reset it, It showing my debit card details wrong and I complaint about my problem to customer care and got no solution (by call and mail both) then I went to the bank branch (Noida 63) and complain about my problem and now after one week but now my User ID is locked and I am trying to complaint about this problem to the customer care by call but my call get disconnected 5 times and get no solution and their toll-free number is wrong and the process to get talk with customer executive is very long in chargeable call.

My bike was ceased on november 2016, because of pending emi reason.
But they are taking emi every time by hand only, i said them to deduct emi from bank. They wont do that. One day they stopped taken my bike and ask me to pay penalty amount also. I dis agreed for that on spot. After 2 months i ready to pay and take my bike back. But they said, we sold it. Then i leaved.

But rto bike details shown my name as owner.

Vehicle no: ts08eq3322
Bike : honda livo.

I availed car loan on 17.04.2005 of rs.340000/- bank has seized the car on 19.10.2005 and sold on 2.11.2005 without my notice and intimation for rs.310000/- the registered valuer of the said vehicle is not known. The actual sale value is also is not known. At the time of car seize 6 nos installments were outstanding. Unfortunately the bank has adjusted entire car sale proceedings against balance future 53 installments and shown as balance outstanding as on 02.11.205 of rs.99765/-, instead of adjusting against principle loan amount after deducting pending i. E.6 installments as on that date. The same wrongly reported to cibil. Hence i would like bring to to your notice that, such type of accounting is totally against of norms and is liable for proper action to withdraw from cibil report.

Dear sir,

On 12th sep 2017 someone did fraud payment through my registered credit card two time within 15 min time for around 25000/ rs through net banking, which require opt no to authenticate the payment. Unfortunately my mobile network was not working due to poor connectivity hence i did not received the sms on my mobile in time but apparently same opt no was sent on my personal mail id as well which was hacked by someone to use sent opt no for net banking from the registered card.

It was surprise for me when i came to know in evening when i received opt sms in evening and on very next day when i opened my mail id which was hacked and for the same (Otp no). I received alert when i login to check my mails. Immediately i called up on phone banking and updated for the same. I relaxed when indusind bank call receiver assured me that mentioned transaction are not settled so far for the same i requested him to update in system and do not release the payment to merchant as both transactions are unapproved from my end. For the same he advised me to fill dispute form and to send it on indusind bank dispute department mail id for further action, on his valuable advise i action on his advise immediately within 10 minuets and did correspondence as well with nodal officer of indusind bank credit card division.

Further after two days of submitting written complaint i received call from bank with statement that payment to merchant have been released and same is debited to me, for which i apposed but bank forced me to pay the same. I was shocked to know when both fraud transactions were debited to me in received statement after 22 days of incident and 21 days from submitted complaint.

In received statement apart of fraud payment i had done around 5200/ rs transaction which i paid to bank on due date, even though in next statement they charged me around 1600/ rs as intrust charges along with outstanding of fraud payment (Total out standing statement of rs around 28000/ rs).

I urge consumer forum team to look into the matter and ask bank to close my account with no dues letter as i have already done my payment to bank apart of fraud transactions and intrust charges.

Nb: 1) i have all correspondence from bank with me related to fraud.
2) i had recorded the call when i did complaint for fraud to customer care and representative assure me that transaction / payment is not settled to merchant.

Thanks with best regards

Shashank wahal
Indusind bank card no: [protected]
Mobile no: +91 [protected]

Sir i am aarti vishwakarma. I want complaints against ur employees who just want to complete our target opening balance she come and request me to plz open account an i will promise when i complete my target then i will close ur account an she is now lier she not close my account in ur bank. So plz take action an close my account because i have no extra money to pay ur bank its not my mistake an jisne open kiya hai account her name is nanda jadav plz rpl me in my email id which is [protected]@gmail.com is hope u will help me

I was using indus ind credit card no [protected] on my name rajendra gajare in last year auguest my daughter was hospitalized for her spinal surgery so some of the amount was not paid in time that amount was around 3000 and after some month i noticed my dues were 9000 in statememt charges of 6000 were applied, so i contacted customer care of indus ind they offerede settlement for 5000 as per email dated 07/07/2017.
I paid settlement amount on 8/6/17. The representative who offered me settlent has clearly confirmed me that my credit card status will be settled no as written off. I also informed the same to indus ind reprensentative mr rahul gaikwad ([protected]) via my email dated 19/07/2017. This rahil gaikwad was very rude to me on call as he his making personal favour to me.
" please change credit card status to settled from written off as per your comitemt offered.
Also improve my cibil score which is donwgraded by your mistake

Rajendra gajare

[protected]

Dear Sir,
I Sailesh J. Khele, IndusInd Iconia American Express card No.[protected] writing to you and raise a concern for fraudulent transactions in Euros being done on my credit card. I am a victim of identity theft, and I did not make this any below transactions. I am requesting that the charge be removed or the debit reinstated, that any finance and other charges related to the fraudulent amount be credited, as well, and that I receive an accurate statement.
Those transaction details are as below:
6/11/2017
1. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 5.69 on 06/11/17 04:37 at WWW.BOL.IT-GRUPPO is approved.
2. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 132.7 on 06/11/17 04:39 at FLIXBUS.COM MUEN is approved.
3. Dear Customer Txn on IndusInd Bank Credit Card No xx1019 for EUR 63.5 on 06/11/17 04:42 at TRAINLINE EUEC1 is approved.
4. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 5.69 on 06/11/17 21:30 at WWW.BOL.IT-GRUPPO is Approved.
5. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 20.5 on 06/11/17 21:49 at WWW.ITALOTRENO.IT is Declined.
07/11/17
Then in the morning of 07/11/17, card was blocked with the help of IndusInd Bank credit card customer care at 6.31 AM. (Ref No. [protected]). When I had informed IndusInd immediately within few minutes of becoming aware of transaction and asked them not to release payment to Merchant as this is fraudulent transaction. Payment was not processed till the time. But Customer care said that they can’t stop the process.
The mails and SMS were still receiving for the declined transaction till night even after blocking my card. The below decline transactions are just for your kind perusal.
1. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 183 on 07/11/17 14:05 at TRAINLINE EUEC1 is Declined.
2. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 78 on 07/11/17 19:40 at TRAINLINE EUEC1 is Declined.
3. The transaction on your IndusInd Bank Credit Card ending XX1019 for EUR 203 on 07/11/17 19:42 at TRAINLINE EUEC1 is Declined.
I declare that above transactions are fraud. Please investigate this matter and correct the fraudulent [charge or debit] as soon as possible. I would appreciate a response at earliest.
Thank you for your assistance.
Sincerely
Sailesh J. Khele Mumbai
[protected]

Sir,
I am m. Ilangovan, one of the customer in indus bank. I got loan from your indus bank for two wheeler. I had to repay the dew amount in a correct date, so the dew was completed. But in indus bank staffs says, you have a another one dew amountand they did not give me the bike rcbook and noc certificate.. I am show the full evidence of the amount payment details but they deducted the excess dew amount from my account today. I have full evidence for amount payment details. I want my money, i meant that excess dew amount. So, please take an action. I enclose my account details in this my mail.
Customer code :- cu6131404
Account holder name :-m. Ilangovan
Loan number :-tsp02033h
Thank you

Indusind bank employee fraud with me by forcely made my creditcard he was not aware of charges to me so that i m faxing problem bank employee name is shubham pls issue the problem also bank is direct cut the amt of 5240 rs without information i m not using the credit card but bank statement showing dues rs 32000 its total fraud if not solve the peoblem i go to fir against bank or bank employee

Dear sir
I m jayakumar i get the two wheeler loan in 2016 in chennai...in some personal problems i will leave the city... I call customer service but asking engine no. Or chase no... I don't have vehicle here and both no also...
Vehicle no. Tn22db5308 rig mob no.[protected] pan no. Asrpj0081f
I need repay the loan i don't no how... Pls contact me [protected]

Hi,
Iam murugesh, the amount of rs.6346.32 inr was debited from my indusind bank savings account without my knowledge.
I didn't use it for any purpose and even i tried reaching for indusind bank customer support on the next second when the amount has been debited from my account but there is no response from the bank side yet so please take necessary step and do the fruitful asap. Thankyou.

[protected] is the customer service number which is btw not a toll free number. So by calling this number even we are bound to pay some amount to the telecom operator and the charges are not less. On top of it to my surprise today an amount of 51/- was debited from my account which was not even showing in the acc statement and upon contacting the customer service centre, i was informed that the charges were for corporate ivr calling to that number.
I want the reversal of that amount. Its not acceptable as no where in the website and bank they inform about these charges for calling. Nice to hear from the bank side chargeable customer service.

Dear team,

I have purchase a tata policy no u[protected] through sector 31 indusind bank gurgaon branch. I personally visited there for conversion of the same from yearly payment to monthly mode but till date there is no response.

Pls help in converting policy number u[protected] to monthly paying mode so that i will pay the amount every month. Otherwise i will not pay this in yearly mode
—
Regards
Davesh grover
[protected]

Two months before i transferred fund through indusind bank and the amount was not credited in my beneficiary account. So i raised a complaint in indusind bank through internet banking and also through phone banking. This month they debited amount from my account without any messages or information. When i checked my statement it is showing as service charges for raising customer complaint dated two months before. I have account in some other three banks, but no bank debited my amount for customer complaints charges. Why this indusind bank cheating people in the name of service charge. I want my money refunded in my account ending with *2085. My name is m. Priya darshini.