IndusInd Bank Complaints & Reviews

I have already paid minimum amt of my credit card no [protected]. Still mr nitin vaghela has threaten me on call and send executive at my home to collect unnecessary cash and behave very badly with my family also

Have approached bank through mail communication on nodal. [protected]@indusind.com but no satisfactory reversion from them.

My name : c p zala
My cntact no : [protected]...

Dear all
I am chander mohan, and i opened a current account in your bank. I am sorry but i want to say that it is ridiculous experience to have account in your bank.
Even i am afraid that you people can take my business in very bad situation.
I am trying to my business up but your banking people are trying to shut my business.

They have freezed my account and not allow me to transfer funds. I have talked to customer service they do not have solution then i walked to branch, even they people do not have solution even they do not have idea when my account will unfreeze.

I really regret to have your bank account to fulfill my this lifetime dream.

I really fedup.

My customer is asking for product and i am unable to purchase because i am not able to transfer the amount to party due to your dam service.
Who will bear the loss, your bank will bear the loss or those banking personal will bear the loss.

Banking personal (Jp yadav) said on phone that if you will bring required document in the branch, you're account will unfreeze in 3 hours, but when i walked to the branch he said "aaj ho jaayega nahi to kal subeh hoga"
What does it mean?.

Koi vyakti mar raha ho to kya dawai use kal denge

Dear sir,

Please help. Me mr j p yadav is keep saying that "main kuch nahi keh sakta" even today field verification have been done, after that i called him he dropped my call and he does not bother to give me status.

Please help me i am not getting solution even positive reply from anyone.

Haath jodkar aapse keh raha hu meri madad kijiye.

Dear sir/ mam
I am writing this complaint due to the balance deduction from my account number of indusind saving account of rs 643 for non maintenance charges but issue was related to the guy who picked the call from customer care and said you don't have any pending dues except from rs 35 even they don't know about my charges according to my concern on starting of this month july 17. I asked twice about my concerns but they given me same answer and suddenly one of the amount have debited from my account yesterday. So kindly do the needful for me as soon as possible.
Account number[protected]
Regards
Dipesh jaiswal

I am repeatedly receiving calls frm the said bank on the name of a person unknown to me. I have repeatedly asked them to rectify their database as i am using the sim number since 2008 and that was my company provided number. But no such steps taken from the bank. Now i am on maternity leave post my operative period and regularly receiving such irritated calls during my and by newborn sleep hours which is affecting my baby's sleep.

Dear sir
I am karan singh. From your officer mr. Naved khan & abhishek sharma i have applied a credit card sco no-95, 2nd floor sector-47d, chandigarh (Abhishekk. [protected]@indusind.com) a vocher has been given to me of oberoi hotel. They said me that u can send your son in behalf of you for stay. But on[protected] when i recieved the vocher i call to customer care which is mention on vocher ([protected]) customer care agent said me that...

I want to cancel my Indusind credit card which I have taken 20 days back as they have charged joining fee for me and when I checked with my colleague they have issued card without joining fee.
I got sms for this month statement with addition of some amount where I have not done any purchase for it. looks something is wrong. As I am not interested in it so want to cancel this credit card.

Sir/Madam/ Team,

Indusind bank has been harassing me for a due CC bill which is unjustified and false.

There was a late payment and annual fee generated by IndusInd bank in 03/09/2016 Credit Card statement. As I was out of station due to personal emergency, I couldn't

make the payment on time. I called there helpline & obliged to waive off both the fees if they could, to which they agreed. Helpline agent told me that both the fees

will be waived off in the next statement and to pay the remaining amount of Rs. 1357/- which was paid in October 2016.

In 03/11/2016 statement, all the charges were reversed but again the statement outstanding was showing Rs. 1963.90/- . When I called helpline agent after the

generation of this statement, agent kept me on hold for 10 minutes and then disconnected the call. I called them the very same day 4 times but all the agents did

almost the same with me by disconnecting my call. Even then next day when I called, agent asked me that he is unable to understand the statement. I got frustrated and

disconnected the call. So basically, I never spent anything after September on this card but still I was being charged for some reason which is still unknown to me.

Since then till today, I must have received more than 10 calls for this statement bill pay but everytime I have explained the same story to each one of the agents.

After listening to my explanation, each agent confirmed me that there are no charges for a Spend but these are only the Charges which are accumulated due to Late

Payment and Annual Fees Interest and Service Tax, even when at the first place Agent confirmed that they will waive off both the fees and the statement clearly shows

the waive off then why this False Outstanding still exists with IndusInd. Also, FYI, while signing up for this card, I was upfront told that there wont be any Annual

Fee for this card.

Also, out of those 10 calls, one Agent made me speak to his Manager, his name was Mr. Gupta responsible for Navi Mumbai region. For the matter of fact, he also

confirmed that we don't see any spend made by you after September 2016 on this card and amount accumulated due to Late Payment and Annual Fees Interest and Service Tax

but again this should have been waived off. Mr. Gupta told me to write an email to "[protected]@indusind.in" stating that I don't wish to pay the outstanding. To this

I denied. I being customer have repeated myself more than 10 times then why should I take pain of writing an email for the blunder that was made by IndusInd Bank.

In the due course of time, I completely ignored this and yesterday when was I checking my CIBIL rating, it went completely low and I was concerned about it, so I

requested for the report. Report clearly showed me an outstanding of Rs. 6810.46/- to IndusInd bank.

Just because of IndusInd statement blunder my CIBIL rating got affected which is completely unacceptable.

I want the complete amount to be waived off because I have not spent that money and IndusInd internal integrity issues have given rise to this problem which they

should fix ASAP. MOREOVER, I WANT MY CIBIL RATING WHICH WAS AFFECTED BY INDUSIND TO BE CORRECTED ON PRIORITY. Also, I am no more interested in being a Customer of this

Lethargic Bank.

P.S. : If this doesn't gets solved soon, I would not hesitate to file a Penalty Case against IndusInd.

Thanks for reading.

Regards,
Amit Malhotra
+[protected]

I received a collection call from a specialist on Sunday 2nd July 2017. I informed the person that I had already made the payment and does not wish to receive future calls. Informed her to add to DND. The female argued stating she would call back stating payment was missed. I disconnected the call and she called back. I again disconnected the call and was called again by her . The same thing was repeated again, so when finally I abused her, she said same to you. I blocked the number called customer service to complain about this girl. I requested to speak to the manager and was informed on Sundays managers don't work. This is worst bank I deal with. I want my card to be closed and do not wish to receive any calls form this bank.

Hello,

One month back I got a phone call from indusind bank for taking a credit card. The lady was so nicely explained me about the features of aura credit card. I was already using 2 credit cards(other bank), and I never wanted the 3rd one, but the lady forced me to take 3rd and I agreed just for the sake of meeting her target. After couple of days a person Mr. Satish (mob:[protected]) came to collect the documents. In these 2days, all the credit card team was following up with me for giving the documents and they were so nice all the time. After I gave the documents, after 2/3 phone call verification, I did not get any intimation of my application. I was trying to contact each n every official, but everybody was saying 'me check krta hu', and the sad part was they never turned up and didn't even bother to update me. I am so upset about the way indusind bank is handling the customers. I genuinly feel the bank is only sales target oriented and not the customer service.

Till today I had no clue about my application. Please update me on the same else I have other options to escalate the matter above.

Lost the faith in indusind bank. I will write it everywhere online. Truly frustrated about the service.

Sir My name is Rakshith, Actually i lost my debit card so i blocked it in my indus app and thought to apply for new debit card from the app itself, so while applying its give me an option to select debit card type so i selected premium plus debit card and in the app they didnt mention anything about the charges i thought its free so i applied for it, Once my salary credited in the account they had debited 2875 rupees for that card but still i havent received the debit card and at the same time i called customer care to cancel that card and to refund my money but they said its not possible.Its really pathetic service from them

Dear sir
I am suresh hg i was working 7 month indusind bank, i put up paper 19/4/2017 for the purpose of bgv negative previous to previous company 1 month, i proved all documents but they termination me after 7 month i didn't get releaving letter, that is the reason no one can recruitment​ me, my life is spoiled sir, please do verification before joining, please kindly request to you
Release my releaving letter.

Dear Team, my name is Nikhil Sharma using indusind bank card, & due to urgent medical use for my 3 month daughter who had an open heart surgery i have gone in very bad debt and unable to make payment..Now i m ready to make payment but need time & support as my financial comdition is very down..Bank guys are threating me and my family nd giving such kind of bad pressure that i can do suicide also..Plz help to solve matter

Respected SIR /MADAM,
This is Seetaramaiah Vytla purchased two wheeler by borrowing loan from Induslnd bank in june 2015. I cleared all my dues in time. Bank executives informed that my due date is on 7th of every month. As per their (bank) instructions i have cleared first installment amount Rs 1995/- on 7/7/2015 without fail. Surprisingly Induslnd bank processed my second installment due immediately in the same month i.e on 21/07/2015. And they have charged me saying cheque return. As per bank instructions my second installment date is on 7/8/2015. I have cleared my second installment due amount Rs 1995/- without fail on 7/8/2015. i have cleared all my installments on time without fail. When i visited Induslnd bank on 16/05/2017 executive informed (customer) me saying i was charged penalty for cheque return i.e. On 21/07/2015 for that i have to pay penalty . If i did not clear that amount they will not provide me NOC. As a normal customer i was scared and paid even the said amount in the bank. But later when i verified all my statements i came to know that bank executives had cheated me. I immediately approached one of the executive they told it was technical problem so they (bank) will revert back the amount. And executive informed me to provide details to the person name Mr. Anil and provided contact number ([protected]) as per their instructions i had a conversation over phone with Mr.Anil and as per his instruction i have messaged my details to Mr.Anil ([protected]) attaching screen shot of message. After that several times i tried to contact them and even visited the bank and requested them about the charges. But they are not responding properly with the customers, they bluntly saying approach court nothing to do with us (bank). Now today i.e is on 28/06/2017 when i approached bank again to collect NOC and enquired about this cheque return charges they(Bank representatives) are saying customer will be responsible for technical problem we will not return the penalty amount they bluntly saying approach court nothing to do with us (bank) . As a common man i was unfairly cheated by bank with out my mistake. Eventually i paid all the installments in time with out any due and still unfairly payed extra penality . For bank technical problem in what way customer will be responsible . . Requesting for the justice to return my charges back for loss and mental pressure i was faced when i came to know that i was dishonestly cheated by bank. Attaching all the related proofs.
Loan no: AEK02451H
Loan date: 12/06//2015

Dear sir,
I have a given complaint on credit card and my card is blocked. Not known reasons.
The complaint is:
1. I paid rs 15000/- to credit card 3-6-2017 through your indusind bank atm on at guntur arundelpet branch.
2. The amount is debited from my sb account immediately.
3. I got sms that the amount is credited into my a/c on 6-6-2017.
4. Where this amount from 3-6-2017 to 6-6-2017?
5. I requested for revised statement with amount paid by me.
6. Then your staff deleted the statement in mail and sent sms that the credit card is blocked
7. I never asked to delete my card.
My amout is in card card and lot of reward points. Please transfer those to my sb a/c and close the card as for your wish
Never expected this type of indecent action from bank
Hurting customers is your moto
Thanking you,
Yours sincerely,
(A. Panduranga rao)

Hi

The credit card online statement shows dual entry of the same value and just a few second difference. After speaking with customer care, they asked to raise a dispute by filling in the dispute form and send to premium. [protected]@indusind.com which was done on 13th june

There was no acknowledgement even after several reminder mails...
Even no revert from nodal officer email id. [protected]@indusind.com

Seems indusind is here just to harass and give mental torture to their customers.

Neither maharaja bhog cares, nor there is any revert on the mail sent to premium. [protected]@indusind.com or the nodal officer

I would like to know from indusind how they cleared the payments twice to maharaja bhog when signature was mandatory on my credit card.

The worst customer care i have seen and the least they bother about customer issues..

For others who are viewing this link, i would suggest to stop using this card if you have it... And surely i wont recommend a premuim indusind cards in my network.

Manmohan
+91 [protected]

After so many calls to customer care of indusind bank, i didn't get any positive response from urs bank and all time u make me fool by saying that i get my coupon within 24 hours but all these statement was fals i didn't get any coupon code from urs side and after time period of 15 days when today morning when i again call urs bank i get the same statement now i m fed up of all these i m complaining against ur bank that u make fool of customer by making all these false promises, so i want my issue clear asap or otherwise i fill go further and make this huge issue.

Name. : rahul ganjoo
A/c no.:[protected]
Request no. :[protected]

After so many calls to customer care i did not received my gift coupon that was promised to me after opening savings account in indus ind bank.
On every call executives assure me that i will get my coupon within 24 hours but all these statements were wrong and now i feel that all this was just a tantrums to make customers and nothing else. I feel very sorry and disappointed by the customer service of the bank. Bank has also issued me my request no. As[protected] after almost 10 calls and everytime only one line they used to say "sir you will get your coupon within 24 hours"and i didn't get that till now.

Dear sir.
In karnal city at nirmal motor mr. Rohit has been taken for extra payments for every loan coustmer approx[protected].
He ask the coustmer this payment for persnol accident ins. & u rec policy after 45 days
But than custmer come after 45 days. He told that policy send by post at your address. U contact your post man.
But realty is he rec extra payment in his pocket.
Please check any loan file of mr. Rohit

Dear sir,
This in in connection with my earlier communication, which are appended herewith for your reference.

Surprisingly my complaint registered vide [id: 1565762], dated.11.05.2017, showing as "resolved".

Concern is that, there is nothing development and the problem is still continuing with me. So find the earlier communication appended herewith for your reference and do the needful.

Regards,
Sarada prasad ray
Mob.[protected]/ [protected]

Refer below the earlier communication :
—

Communication-1 :

[resolved] indusind bank — two wheeler loan no. : osr07293, rourkela branch.

1 review
S. S. P. Ray on may 10, 2017

Emi of my two wheeler loan is not deducted from my bank account since november 2016. Every time the bank executive collecting the emi as cash from my residence.

Despite of my several follow-up with operation head of rourkela branch, nothing development has been seen towards ecs activation. Rather every month the bank people saying that "technical problem" and suggesting to customer that visit your own bank and enquiry about clearance from your bank to activate ecs process.

This is ridiculous; people of the bank (Rourkela branch) really incompetent to resolve the issue.

Pls tell me, is it the customer lookout to enquiry his/her own bank to activate the ecs for loan taken from other bank? Are the concerned people aware about rbi guidelines?

Is not the harassment to customer made by your bank people since last 06 months?

Since last 06 months we are paying emi by cash, while the govt of india. Is taking all initiate towards digital transaction. Is it not the offence to collect emi by cash instead ecs? Already the ecs form has been signed by customer and submitted to bank at the time of document process.

By paying my emi through cash, how can i justify my credibility to bank for further loan, if necessary.

Are your system so inefficient to resolve the issue or you bank people are showing negligence.

Kindly look into the matter and do the needful at the earliest.

Regards,
Saudamini ray
Mob.
Rourkela.

Communication-2 :
Indusind bank customer care's response, may 13, 2017
Hi saudamini,

We regret for the inconvenience caused. Thank you for sharing your details with us. We have forwarded your details to the concerned department & our official will revert you shortly.

Thanks,
Team indusind bank

Communication-3 :
Indusind bank customer care's response, may 17, 2017
Hi saudamini,

This is with reference to your query posted on social networking site regarding emi not debited towards your two wheeler loan account.

We wish to inform you that earlier your ecs mandate was rejected by banker due to customer signature not linked with his bank account, hence every month ecs getting returned.

We request you to update your signature with bank account.

Further, we have received the revised ecs mandate and the same under registration process.

Thanks,
Team indusind bank

My name is bhagyaradhi im from hyderabd i had taken a personal loan and credit card from indusind bank. Now the problem is im facing some financial crisis since two months and im unable to pay the emi and credit card dues. Bt still im ready to pay all the dues with penalty charges after two months of time, but ur collection team specially mr ajit from hyderabad is harrassing me to pay the dues immediately even he is offering me to take gold loan in manapuram and pay his due amount. Is this the way to treat ur customer when they are in crisis? Even i had taken personal loans from hdfc bank and same i had told to them and they were ready to give me time to repay the dues, but ur people (Ajit and some telecallers) harassing and abusing in unparliamentary way. If this will continue then i have take leagal action for harrasment. Plz take some action on him and stop harrasing me. So that atleast i can have some good opinion on indusind bank which im having now with hdfc bank.

Thanks
Bhagyaradhi