IndusInd Bank Complaints & Reviews

Dear sir/ma'm

I would like to share my unpleasant experience with indusind bank while applying for forex card. I always had the perception that indusind bank is one of the most advanced bank that is leveraging technology to provide better services. Unfortunately, my experience has been exactly opposite of that.

I applied for forex card today online and received appended mail highlighting the requirements that need to be submitted at the time of collecting card. Following are my observations and chronology of events:

1. Contact number provided post submitting the application doesn’t belong to mr. Mervyn i. E. [protected]
2. Subsequently concern person provided me the contact number of mr. Mervyn i. E [protected]
3. Objective of my call was to understand what documents i need to bring as address proof as i stay in rental house and my aadhar card doesn’t have the same address.
4. Mr. Mervyn subsequently connected me to mr. Guru who asked me to bring copy of first page and last page of passport and flight tickets. These requirements are neither mentioned in mail and nor it was not communicated explicitly as a part of workflow.
5. Based on this i decided to cancel the card and approached call center.
6. After 10 minutes of conversation i was connected to ms. Darsha in escalation team and requested her to cancel the card and ensure no cancellation or other charges are levied while refunding my money.
7. I also connected mr. Guru on conference call who subsequently added one more requirement during our conversation. I. E. Confirmation of payment made to indusind bank. I assume your systems are automatic and one can easily figure out the amount of money paid against the order. This requirement is also not mentioned anywhere.

8. Later nigh of them called and confirmed that these addict all documents are requirement and i refused to proceed further due to miscommunication and lack of transparency from their end.

9. They have charged 500 rs while refunding the money although i told them i am not proceeding with card due to your misrepresentation. Horrible experince and i wouldn't like to recommend this bank to any one

Dear sir how Can I find my two wheeler loan status.
Vehicle no TS07EG2031
Engine no JF32AAEGE21337
Chaise no MBLJF32ABEGE21605

what is the status of my Financial stetment
I didn'tget NOC still please tell about this

Presently I'm relocating from my old city' so how can I transfer my NOC to new city'

Mostly tell me what is the account loan status of this vehicle

I don't having any other requirements
Please do needful

Yours faithfully
Y.Mukund

Did 75000 purchase transaction through card. I wish to convert into emi option. But company denying to give emi offer and charging finance and interest charges. I want to maintain my cibil clearly. But they are not giving opportunity. When a person in hungry have to feed food. Otherwise it's waste. Three times i sent mail to customer service. But failed to convert emi. Company cheating customers. Pls help.

Guys its fraud bank, imps never get failed in any nationalized bank per my knowledge and per rbi guide lines any bank cant not deny any imps at any moment but fraud indusind is saying they will take 3 days to check and revert but per guide lines imps matter should be on priority and done asap.

And i had a word with to other bank but their reply was we never say no to imps at any cost or any time.

Then whose fault is this??

Dear team,

Greetings of the day..!

My new personal loan a/c no : 701xxxxx97
Old pl a/c no : 701xxxxxx73

As per my discussion and committed with sales person, for bt (Balance transfer) we won’t charge pre-closing charges and we will charge processing fee.
And we can reduce rate of interest. So i accepted accordingly.

As below, i supposed to get … but not happened. And i requested to sales team (Pl) through email (Fyi, i have attached here). Till now no response through email / phone.

Best regards,

Yadava reddy. K

Dear sir

My name is rakesh panchal properter firm of krishna finconcept services having current accounts in your bank so account no. Is[protected]. Account as of freeze mode without any notification of your side without any proof and i'm complaining by customer care but not resolved this problem since last 9 days so please i saying your organisation's i have your customer last 6 years good relationships with you but face problems now i'm calling the manager nilay mehta and requesting my questions i asking you what's fraud mining by you watching my account so please give me a proper proof but every officers fail so please i have requested by you following rbi rules and regulations your side because i'm your customer regularly.

Thanks.
Rakesh panchal
[protected]
Surat
Gujarat
India

It is with grief frustration and grief that i am writing this mail to you.
I tildon thomas ferrao hold a credit card with your bank credit card number is [protected].
There is a girl called sneha gopale in your collection team who has been harassing me and threatening me to make a payment on the card where unfortunately i cannot make this payment in this month.
She has been calling me up 30 times a day and using abusive and rude tones.
She pulled in 2 of her colleagues into this as well ameen sayyed and vishal satam who again threatened me. I was so harassed that i visited the collection department in midc andheri east and spoke to mr. Umesh alwa who heads the collection team there. To my grief there was no stopping to these threats.

Today she calls from a phone number +[protected], +[protected] and tells me that i will send someone to your house and ask your neighbours for money.
Is this the way you'll treat your customers.
I have already lodged a complaint with the banking ombudsman and your customer care reference id for your customer care complaint is 27782. I have even written to premium. [protected]@indusind.com, [protected]@indusind.com and there has been no revert yet.

Please note the transactions below
Reference # net_[protected]
Reference # net_[protected]

These transactoins above are fraud and not authorized.
I have blocked the card minutes after i saw the sms alerts.
The customer care executive informed me that these transactions are still in pending state and we will freeze it by blocking the card and reverse the amount.
But for reversal the executive informed me to fill the dispute form which i have immediately did and i got an email that it would be responded to within 3 working days
However i have not received a response.
You can please look at the location at which these transactions took place for further proof.
Its not used in where i usually use the card.
Please reverse the fraud amount asap.
I have already sent the emails so kindly look at them to.
The emails are not getting responded to hence i am complaining here.
Kindly find below the dispute form attached.

Res sir, my name is vishal sadhu i am a new customer for induslnd bank and i want to open currant ac and give all document to mr. Part soon (Paldi cross road branch) from last 7days he was collect document 20th july 2017
And give me commitment account open till 24july 2017but till time not open account and very bad experience with staff he is daily give me commitment wait 2hrs wait 2hrs pls do actions needfully and open my current account i want to apply for gst

I had applied for a personal loan on 8th of july and it was promised that the loan will be processed within 4 working days but that was not done.

I had told the executive to cancel my loan on july 18th but the executive has crossed my words and processed the loan which i received it on july 19th. I am not sure how did the executive processed my loan even though i had not given sufficient checks and signed the application for the loan to get sanctioned. I have attached the screenshot of the text message sent to the executive. On july 19th right after i received the loan amount, i had opened a complaint against this and the service request number is[protected]

Please note i am not ready to pay the loan charges to close this loan because it was not my mistake so kindly revert back with a solution asap.

Also note that the manager priyanka and her colleagues were totally unprofessional in handling my calls and i suggest you to take necessary actions because they are unfit to work with customers.

Details of the people i was working:

Priyanka (Manager): [protected]
Manasa: [protected]
Rashmi:[protected]

The above ticket was closed without my approval and here i am now even though the complaint is still running for 1 week there is no update so i am now fed up in calling the customer care number so decided to close the loan by paying the preclosure amount.

Nobody in this bank are trustworthy and unfit to work even the higher level resource.

I do not recommend this bank to anyone!!!

Ref : loan a/c mnb01528c dt 19.11.2016, customer code cu7442640

Respected sir / madam,

This has to inform you that the above referred loan has been fully repaid by me vide ch. No. 51263 dt. 01.04.2017 amt to rs. 194520/-. After that an emi of rs 12090/- has deducted by your bank as on 22.05.2017.

While informing the same to concern staff mr. Ganesh and mr. Vinod mane of chembur, mumbai branch (Mobile no. [protected] & [protected] respectively) in writing as on 14.06.2017 they told that same will be refunded within 10 days after submitting written application with photo copy of bank pass book, blank ch xerox. Still today the amount has not credited / refunded to me.

I'm requesting you to please look in to the matter.

Thanking you,

Bhikaji babali naik
M. No. [protected]

I have done online transaction on 13th July and post that till date beneficiary didn't got credit for same.

My account number[protected]
Amount 12000/-
UTR number INDBH[protected]

Neither beneficiary nor me got back the amount. Post that I have called twice to customer care and also written mail on [protected]@indusind.com

1st complain no is 53468782. which they committed that it will solved within 3 working day.

i got the mail for the same with the Payment Order ID:[protected], which they said to check with the beneficiary bank, which my client did also. his bank tried their level best to trace the transaction but still its doesnt show in his account.

Yesterday again i called up customer care and on second line connected to beneficiary. He has shared his bank statement with me and I cant see amount transferred to him. Its being now more than 10 days and not able to find solution.

Yesterday while speaking to customs care he shared new transaction Id which also I shared with beneficiary and that is also not reflecting in his bank statement.

2nd complain no. 53586186 for which they told me to wait again for 3 working days.

Request you to either credit beneficiary account and reverse back money to my account at earliest.

Attached the bank statement of the beneficiary.

I filed a dispute with dispute number - [protected] against a transaction to a merchant for not providing the services. The bank took more than a month to file the dispute. After that after several reminders and follow off by mails as well as calling customer care to check the mails and revert, the bank provided me some invoice of laptop which i didn’t purchased and that too on my name where the payment and payment acknowledgment was done on my name. Bank didn’t bother to respond on the wrong buyer name or the wrong product in the invoice.

Company's service tax regn no.in receipt provided to me was azqpg1055nsd001 but company’s service tax regn no. Provided to bank in the invoice by the merchant through his bank is ajqpg1055nsd001. Both the company's service tax regn no. Is different. Merchant tin number was also wrong in the provided invoice; i pointed the same and even provided form xi namely “tin registration form 11 of merchant" with the correct tin number, then also bank didn’t take any step.

In the mswipe receipt and the invoice provide by merchant to master card both the slip have different address of merchant. The mail sent by me to merchant mail id's are getting bounced, web site is not working, none picking the call in customer care number. Apart from that bank is telling me to provide the credit note from merchant than only they can revert the money in my account.

After all the points raised by me on the proof provided by merchant to bank, bank is still supporting to merchant and accepting the fake invoice of merchant which is doing fraud with multiple persons and telling we have validated the proof and we cannot do anything further. I cannot understand what their validation team is doing when i can find several fault with proof of merchant then being the professional the validation team couldn’t validate the documents properly and after raising the issue from my end still not supporting me and supporting the fraud merchant.

I am unable to understand why this bank is having dispute process when they have to support the frauds only and not supporting the legitimate customer.

Sir,
Today's morning at 7.00am i am withdrawing rs 2000 from your bank atm id no sn016868 with my hdfc bank debit card (Last 4 digits 7702) but due to power failure atm could not process my transaction and he deducted rs 2000 from my account. You are requested please check the status and refund my amount.
Name nursy ram
Mob [protected]
Email [protected]@gmail.com

With hope you will take proper action and confirm the status by mail
Thanks

Indusind bank have settled international e-transaction for 1000 usd (More than 67k out of 78k limit) on my credit card without having confirmation from my side even i never used my credit card for international transaction and not used for more than 10 k.

I have not received any message for this transaction and no phone call from authority.

I am continuously following their concern team but not getting any resolution. They are saying that they are following with merchant bank and if merchant bank shows the document then i will be liable for this transaction.

Just wanted to highlight that i also raised dispute form within 3 days of time to the indusind bank.

Could you please help me to get out from this trouble.

Thanks,
Chetan

Indusind bank services are too band
1. No toll-free no. For contact with customer care.
2. Without any intimation, he debits the amount.
3.in his authorized center's, no customer support.
4. Services too slow.
5. Wrong information sharing with customers always.
6. Charged invalid amounts.
7. Atm's not working anywhere.

On salary debit card, no transaction limit's, but he charged as per his new rules.

Dear bank,

We and group has given all the documents to one of your executive and we are unable to connect the bank and are not getting any responses from the bank,

Every day we get the response is sir your account is in the process,

Date of applications:- 13-july-2017
Date of allotment of account number:- 15-july-2017
Account number:[protected].
Account opening balance paid to executive:- 1, 11, 000
Executive name:- manvender ([protected])

This is bring to your notice that i honey pathak had opened a saving account ([protected]) with indusind bank on february 2016 (Branch-industry house, indore) i got transferred to bhopal and could not continue transactions anymore. Now after one year when i thought of re continuing with the bank by depositing some amount for emi with bajaj finance. I was shocked to know that my credit amount was in negative on charge of non maintenance without any prior information in addition my emi was bounced and i have to pay rs 250/-as penalty (Bouncing charges). We meet branch manager of industry house branch. He denied by refusing and not to take our case. After that, we went to ranisati branch where we meet the branch manager and forwarded our application for the same. Where surety was given for reversal. Since march 2017 to july 2017 we are continuously in contact to the branch but no satisfactory response is there. I request to all higher authorities of indusind bank to kindly co-operate to solve this matter and maintain better relationship in future.

Regards

Honey pathak

[protected]

Dear sir

Myself sandeep kumar-[protected] from gohana, recently i applied my loan with axis bank but same is rejected due to one commercial loan showing in my cibil, as till date no loan i have taken from your bank, after inquiry with cibil care i found the loan details as financed by the indusind bank-gohana. I have upload the loan details, the loan details is as given:

Hgg00162t
Name-sandeep kumar

My pan no-behpk3034g
Dob[protected]

So please rectified the details as matched with my cibil

Regards
Sandeep
[protected]

For cancellation and closing account i have been send mail on 06-feb, 6-march, 14-july.2017. No action is taken till date. From december-16 i never use credit card but ln month of july a statement sent by you for amount of 2131/-. That is totaly wrong. You are requested to close my account and send nodues certificate. My intraction id is53344965. If some dues are. Pending my side i am ready to pay but the amount which is not drawn by. Me i never pay