IndusInd Bank Complaints & Reviews

A representative of Indusind Bank call me offered a free credit card. After submit my all documents through mail I got to know they processed Platinum credit card which has joining fees which I can't afford. That's why I requested to cancel my credit card application ( By sending mail to premium.[protected]@indusind.com). I got an auto generated mail "We acknowledge receipt of your e-mail. Your Interaction ID is 46700337 We will respond to you within 3 working days." . After that I didn't receive any call from Indusind Bank till 30tn Dec 2016. On 31st Dec 2016 I received the credit card being not misused by other person.
But I want to cancel the credit card. Please help me on this. Also take action against your agent who promise false commitment to customers. People are involved in my case are devananda.[protected]@indusind.com and telly called whatsapp number is [protected]

I opened one zero balance a/c & also give on fdr of rs 90.000/ .
Bank debited rs 3346 at once on 28 july 2016 & i complaint for the same, and bank promise me to return the same within 15 days, inspite of refunding, bank again debited 3500/ again on 30.12.2016
as o balance charges . Bank is taking my all interest of my fdr
please reverse my 7100/ = .If i can do fdr of rs 90000/, i can also maintain my sb a/c balance of rs 10, 000 please help & dont cheat the innocent customer
charu bhutani ph [protected]
a/c no.[protected]

I have purchased Apache 160 bike from Indusind Bank finance at 15 month loan basis. Still completing 10 month due but they are not provide my photo copy of RC book. I went to directly and following there is no proper response. That response person also not picking my phone calls from now.

Very very worst response. In future don't choose this bank finance.

Thanks,

Christopher. J[protected]
Coimbatore

I have done imps from my indusind bank mobile app on 26/12/2016 to my saving ac in syndicate bank of rs. 8000, there was notification shown which says transaction error and then i got a text from indusb that, 'your fund transfer for rs 8, 000.00 on 26/12/16 is timed out. Please check with your bank (Imps ref no[protected]" and when i checked my balance it got debited rs. 8000 inr. And it is not credited to my syndicate bank ac no. [protected] till now. What should i do now. Kindly look up to it and rectify as soon as possible. Screenshots are attached.

I opened a current account with indusind bank Vikas puri New Delhi branch. After checking my account I came to know that the amount of Rs5750.00 has been deducted from my account in the name of signature card insurance charge. I told them I don't need any debit card. I complaint about it but they say you sign on the paper for that but I don't know when they take my sign. I request you please refund my money

Hello team,

My name is Tushardeep Singh, Account no.[protected], Branch Sector 67 Mohali, Punjab.
I did some shopping on 12th December 2016 of Rs 6000 using my IndusInd ATM card, but due to some technical issue, the amount deducted from my bank account was twice the actual amount, i.e. Rs 12, 000. I immediately called the customer care department and one of your executives named Shreya, registered my complaint and provided me with a reference no.[protected]. She accepted that the fault was from the backend and told me that 6000Rs will be credited to my account in next 3 working days. It's been more than 2 weeks now, and still, I'm being harassed by your executives for not been able to get back my money.

The same thing happened again on 24th December 2016 when I purchased something of Rs 700. The amount was deducted from my bank account but the swipe machine showed an error. Again I called one of your executives and he accepted that again the fault was from the backend and my money will be reverted back in next 3 working days. The reference Number for that issue was[protected]

I've been facing this torture from last 15 days. And when I try to call at your customer care number, most of the time it says that "due to RBI high call guidelines, all lines are busy, please stay on the line or call again later". The worst part is that when I have to waste my precious time to call you guys to get back my money that you've deducted unnecessarily.

This is not the way banking is done. I'm having my bank account in 5-6 other Banks too, but sadly, have to say, I've never experienced such a poor customer service. The same incident occurred with my HDFC ATM card too while shopping, but the amount was reverted back in next 24 hours. But you guys are harassing me like never before. It's been last dates of the month and since New Year is approaching fast, I don't have sufficient money in my bank account. Looks like my new year will be spoiled because of you guys.

Please, I request you guys to pay back my 6700 Rs immediately. I'm already been too much harassed.

My contact number is [protected]

RBI gives notification(nov 1 -2016 to dec 31-2016 ) on loan due relaxation but indusind bank not followed, they make a call to me and asks for the loan due amount, we will get it on ur place .

cheque also returned and return charges also debited because of insufficient balance.

can i give money to due amount collecting person, how its reflected on due paid, ..

how i handle this situation..

loan taken thanjavur branch -indusind bank,
name -anbalagan p,
loan type - car loan,

further queries or helping tendency by bank contact me on provided mobile number 99431161** ..

Dear Bank

Kindly Look Into The Matter On Immediate Basis With Desired Action Against
IGL, New Delhi .

The Complaint is " Violation of RBI ( Reserve Bank Of India ) Notification on Levying fees on debit card transactions by merchants – There are instances where merchant establishments levy fee as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Such fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments. "

Account Summary Below For Your Reference :

Rs. 11.50 ( 11 Dr Entries = Total Rs. 126.5 )
Above Entries under Heads " IGL - Janakpuri D Block, R.K. Puram, Sarojini Nagar, Shreyans " out of which the first 4 Dr entries are before the two credit entries on 5th Dec & 8th Dec which then is followed by 7 Dr entries again .

Below Dates On Which Purchase Was Made = Total 18 Transactions
25 Jul
30 Jul
15 Nov
17 Nov
21 Nov
24 Nov
25 Nov
28 Nov
30 Nov
03 Dec
05 Dec
06 Dec
08 Dec
12 Dec
14 Dec
16 Dec
19 Dec
22 Dec
All Above is Summary from Date 24th Dec 2015 to Date 23rd Dec 2016, Bank Account Number :[protected] ICICI BANK S/B Account .

It is hereby requested to please provide your stand/reason on the Violation of RBI Notification ( extract above ) and Reply Accordingly at [protected]@gmail.com on immediate basis .

The complainant urges to Kindly refund the eligible amount in the account number mentioned above on or before December 31st 2016, failing which the same will move the Consumer Redressal Forum/Court .

Warm Regards
Your Customer

Respected sir;
I have purchased a bike Honda dream CD 110 on finance from your bank on 22/06/15. My loan a/c no ORR00198H.
Till now no EMI has been deducted from my loan a/c.
Only cheque return charges are collected by your loan recovery agent Mr Tufan sharma. Some time he not give my transection slip and he find extra mony.

Kindly do the need full; so that I will not harass by giving chaque return charges and also it affects my civil records.

Thank you
Your faithfully
Suraj lakhua
E mail [protected]@gmail.com

I made a transaction made on 28/10/2016. and i still did not receive any services/package as they promised. and its been more than 40 days i was waiting for it.In between these days, i tried reaching them and there is no response form them for my emails and calls.. So i have decided to file DISPUTE against them.when i called customer care for the procedure.. they told us to submit "NON RECEIPT OF SERVICE" from the merchant along with the dispute form which i cannt get it. with out this they can tfile it seems..

Respected Sir,
My Wife Purchased an Activa on finance from your bank on 09/07/2011 from C. R. SCOOTERS VADODARA. her loan a/c.no is GVD02196H.& I was as a gaurenter. At that time we requested your loan executive to keep the EMI DATE ON OR AFTER 15th of every month due to delay in salry sometimes. your executive assured us that cheque will come to your a/c. After 15th of every month.
Loan was completed on 07/06/13 but due to delay in Salry one
cheque of Date 12/03/13 returned due to insufficient funds. Later on we paid the emi by cash on 03/04/13. But your executive was asking for cheque return panelty of RS. 449/- which we refused to pay at that time.
On completion of loan we asked for NOC But they asked us to pay the Penalty but we refused to pay because according to us it was not our fault. Due to which your bank has spoiled our a/c. Status in CIBIL. Which came to our notice when we applied for a car loan which was once approved & then rejected due to CIBIL STATUS.
Then we paid the Penalty with interest Rs.1053/- on 29/07/16 & Received NOC 24/08/16. your executive assured us that CIBIL will be updated within two months by 24/10/16.
But CIBIL status is not yet Updated till date & showing the CIBIL score of 618.
I request you to Update the CIBIL as soon as possible.
Plz. do needful into the matter.

Thanking you

Amitabh V. Shrivastav
Manisha A. Shrivastav

On the 8th december 2016 i swiped my sbi debit card into the atm counter of the indusind bank at jadavpur, kolkata 700032 at 08:36:20pm for withdrawing an amount of rs.2000/- but was not dispensed with the amount and a message received that my account has been debited, the text was as under
Rs.2000 withdran from a/c xxxx8955 on 081216 at iib atm sc002948. Txn#540. Please look into the matter seriously in this chronic juncture of india so that no innocent person may be deprieved of banking channel at your earliest action.

Bank give termination letter to my younger brother & give only 10 days to work .He is only bread winner in my house. I lost my father before 4 years.He has lot of responsiblity ...the reason is only that he had open an Account of our relative and they said that sign does not match .I know some mistake also will b happened from my brother's side but still termination letter is big matter to any one for his future .Recently he achaive appriation letter from his bank. also not getting increment from last one and half year . we all r suffering a lot now no money no job n my mother need medicines I know u all are not interested in this complain but please give some positive response

— forwarded message —
From: tandur satyanarayana
Date: thu, dec 8, 2016 at 3:41 pm
Subject: fwd: your indusind bank credit card statement for period 06-nov-16 to 05-dec-16
To: creditcard. [protected]@indusind.com

Dear indusind bank,

Here why adding 500/- for this month statement for the month of nov-16 i alredy paid what are the used in my limit card dont add this type of addition charges in last statement date 05/11/2016 rs.110472.00 this amount paid befor due date why adding over limit charges and more are less, as on disscuseed by your indusind band customer care clearly told loan eligible like this i said ok this instalment should be effect on next coming statement meant 05.12.2016 present current month why adding additional charges pls deduct it i think my request is accepted @ since i used your bank card plz seen never paid late payment till date i trust you indusind bank please considred my request added amount is deduct rs.500/-

Regards
Tandursatyanarayana
[protected]

— forwarded message —
From: indusind bank
Date: thu, dec 8, 2016 at 11:27 am
Subject: your indusind bank credit card statement for period 06-nov-16 to 05-dec-16
To: [protected]@gmail.com

Dear customer,

Please find attached your monthly credit card statement for the period 06-nov-16 to 05-dec-16 for your indusind bank credit card number xxxx xxxx xxxx 1015. The total and minimum amounts due on your credit card are 13207.16 dr and 10213.71 respectively, due by 25 dec 2016.
How to make payments

All payments are to be made in indian rupees only. The cardholder has the benefit of only the following modes of effecting payment to the bank:
Pay using the indusmobile app, the simple and secure app that enables you to take care of your payments with just a few taps. Click here to download now.
Using the 'credit card payment – swiftpay' option on www.indusind.com to pay from any bank account.
Online fund transfer from a non-indusind bank account using neft / rtgs / visa money transfer facility.
By clicking 'indusind credit card payment' on indusnet, you can transfer the payment from your indusind bank savings account.
Cheque / draft favouring indusind bank credit card number xxxxxxxxxxxxxxxx deposited at the indusind bank branches / atms. For list of drop boxes visit www.indusind.com. You are advised to drop your cheque / draft at least 4 working days prior to the payment due date to ensure timely credit to your credit card account and avoid levy of penal charges. On the reverse of the cheque / draft, please mention your name and mobile number. On receipt of the cheque / draft, we shall send you an sms on your registered mobile number. Please do not deposit a post dated cheque. The bank at its sole discretion may reject all post dated cheques.
Cash deposit at indusind bank branches.
By activating auto payment facility on your indusind bank account or through nach facility on your non-indusind bank account. Contact phone banking for more details.
Payments received against card outstanding will be adjusted against all emis, taxes, fees, other charges, interest charges, cash advance and purchase, in that order.
For security reasons, your credit card statement is password protected. The password consists of 2 components. The first component is the first 4 characters of your name (As embossed on your credit card) and the second component is your date of birth in the ddmm format. The format of the password is e. G. If the name is anil sharma and the date of birth is 4th may 1981, then the password will be anil0405.
We thank you for using our products and services and take pride in having you as our customer. Assuring you of our best services at all times.
Best regards,
Team indusind bank
You can reach us at:[protected] or email us at: premium. [protected]@indusind.com
The last four digits of your credit card number are being displayed to assure you that this is an authentic communication related to your indusind bank credit card account.
Indusind bank states:

The contents hereof are confidential and may not be reproduced or distributed in whole or in part without prior written consent of induslnd bank. Induslnd bank shall have no obligation to update, modify or amend this publication or to otherwise notify a reader in the event that any matter stated herein, or any opinion, projection, forecast or estimate set forth herein, changes or subsequently becomes inaccurate. This communication is provided for information purposes only. It is not an offer to sell, or a solicitation of an offer to buy, any security, nor to enter into any agreement or contract with induslnd bank or any affiliates. Any offering or potential transaction that may be related to the subject matter of this communication will be made by a separate and distinct documentation and in such case the information contained herein will be superseded in its entirety by such documentation in final form. Neither induslnd bank nor any of its affiliates/associates sh all have any liability whatsoever to any person on account of the use of information provided herein. Please do not reply to this mail as it is a computer generated mail. Please discard the mail, if you are not the intended recipient of the mail or the mail has reached you inadvertently.
For more information, e-mail us at premium. [protected]@indusind.com.

—
Regards,
Tandur satyanarayana
Procurement manager
Satyanarayana. [protected]@zoylo.com | +[protected]
Cid:image006. [protected]@01d15b74.08c3aaf0

Cid:image003. [protected]@01d15aae.3696d900 cid:image004. [protected]@01d15aae.3696d900 cid:image005. [protected]@01d15aae.3696d900 cid:image006. [protected]@01d15aae.3696d900 cid:image007. [protected]@01d15aae.3696d900
www.zoylo.com |[protected]

—
Regards,
Tandur satyanarayana
Procurement manager
Satyanarayana. [protected]@zoylo.com | +[protected]
Cid:image006. [protected]@01d15b74.08c3aaf0

Cid:image003. [protected]@01d15aae.3696d900 cid:image004. [protected]@01d15aae.3696d900 cid:image005. [protected]@01d15aae.3696d900 cid:image006. [protected]@01d15aae.3696d900 cid:image007. [protected]@01d15aae.3696d900
www.zoylo.com |[protected]

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I took car loan from the bank Indusind, have shared all the required documents to process it and it has been done.
Is responsible or not to send/share the document of "list of EMI's, interest rates and dates"..to the customer??
The person who contacted me(Mr. Ravindar)working with Indusind Bank was so rude and he explained me clearly that all the information which you guys providing about the loan has to be noted on paper(i have to note it down on my own).
There is no clear information of my loan, how can i pay the amount without knowing all..

Name- neeraj sharma
autoloan personal(dn004149hg)
sir/ma'am, in my cibil report it shows that i have and overdue of 16000rs for the loan which started in 06/01/2010 and current balance is 275701 however there is no current balance left or overdue. Loan has been cleared but it still shows in my cibil report. Please update this record from your side.
Thank you.

Pan: absps9875q
conatct-[protected]

Dear Sir / Madam,

I am Ajay Gaikwad, i have received Indus land bank credit card 20 days back.but still not received its pin.Please send me credit card pin.

My credit card number is : 44** 8*** **97 ***6

Also i haven't received as your bank executive promised me to give gift as US Polo wrist watch and Samsung power bank.I wondered when i received credit card statement of my credit card of 547 rs today.
Could you please provide me details.

Thanks,
Ajay N Gaikwad
[protected]

Indusind Bank — Complaint about the Misbehavior of one of your Branch Manager Mr. Salil Gargh (Bhayander East Branch)
I Have account in you bank A/C No=[protected], Shree M.B Trade Center Bhayander East Branch.
The Branch Manager Of your Bhayander East Branch is misbehaves with me and talking very rude to me.

Pls Clear this the manager is now seance how to talk with Customer.

Pls Contact to me
Shailesh Jain
[protected]

Dear sir control no.[protected] loan account no DDA00389l it's detail is wrong this detail given in cibil . this detail match with me that is wrong detail. because i have no loan from your bank . please correct it and please remove from cibil. my self:- dharmendra singh s/o bhanwar singh
Add:- c/o bela agrawal ward no.-13 near icici bank fatehnagar dist. udaipur pin-313205.
i face this problem from july-2016
Please...

Hello sir...
I m from indore. My atm card had hooked into induslnd atm machine on 4dec 201616 located at saket square old palasia indore. There were no guard and i also called on customer care number but i did not get a proper reply from them. So many people suffered from this problem... Please contact me on this no.-[protected] and resolve my problem as soon as possible.
Thank you