IndusInd Bank Complaints & Reviews

Hello sir
My name is Mukul soni s/o Jagdish Chander soni s/o sh. Mithu ram soni had a car loan from your bank...After my dad expired I fulfil the loan instalments...The bank manager said me to transfer the loan than I gave 5 cheques with all required documents in mandi Dabwali branch for transferring loan but there is no response to me ... I had 6 months ... Bank manager also not returned my cheques ... He said cheques are misplaced..Pls help

Hi,
I have an outstanding personal loan of 1, 015, 157.00 and would like to go for foreclosure.
I requested for a total settlement amount and the bank is charging 46, 697/- as preclosure charges which is really unfair.

I am a single parent and this amount is really high. so pls do consider and waive off the charges.

My Loan account number :[protected]

Mysel[censored]day,

In 2013/14, I got call from IndusInd bank for opening a ZERO balance acct, so i tried with bank. After few months later Bank started charing me for maintanance. I check with bank they are helpless no information on this with them, asking me to go to Home branch. Worst thing is Home branch in Rajahmundry, AP. And i am from bangalore. I never been to that area any time.
And bank staff is telling i signed all the aggrement docs. Which i never even knew abt, I think its completely fraud/forgery. Which leading me to pay 10k. I gave a complaint in bank - complient no.[protected]

This is to bring under your acknowledgement that i had an account with your bank in Gurgaon sadar branch a/c no[protected] which was levied negative charges from couple of months due to its non maintenance of funds.

As to waive off the charges i was being communicated from bank official Named Mr nirmal about waiver off that if i will put a fixed deposit in my account then all charges will be waived off.
I accepted and deposited Rs 200000 after getting assurance from Mr Ambarish ( Manager) accompanying Mr nirmal.

Post couple of days i was being offered a credit card from a collegue of nirmal named Mr Neeraj on grounds on basis of Fixed Deposit, which i have accepted.

Now the issue is I was being charged with joining fees of 25000 without being informing to me and after putting my disapproval Customer care official And bank official says that charges wont be levied off as i have signed the docs during credit card joining.

My request is please dnt let me charged with the joining fees as i have not opted for it, if still something has done wrongly then pl get it rectify as i am embarraced with this incident.
Even my negative charges have not been waived off till date.

Madam pl turn your officials and front end officials more customer friendly as being an educated customer i know how to take this issues under your notice but what about those who are not writing expertise and cant reach you on these problems.

Please do something

Dear sir,

My self vishnu and i have indus platinum credit card, my total amount is 17008 and interest is rs.509 for last month.
This card very useless and very poor service from indus bank team.
At time of joining indus bank told me on every transaction will get 5% cash back this not happening when i ask about it they told this not allowed to you then why told me at time of joining.
Also i am getting very less reward points from indus credit card as per told at the time of joining card.
Indus bank credit card is very fraud bank, please don't apply indus credit card.
This very bad experience with indus bank team.

Regards
Vishnu
[protected]

I have purchase a two wheeler from chandan auto mobile, kanker bagh patna by finance of your bank,
Todays i want to paid fully payment of balance due.But your representative is big careless, he does not give account no & bank address to any customer,
We requested to you kindly send us our account no, for our need fully, after deducted balance from our account, we have received only undernoted masage :
your curr loan EMI Rs.1980 for BDL03619H due on date.pls pay or ensure suff bal on presentation ignore if paid already.
kindly send us account & bank details on your email id
[protected]@gmail.com
thanking you
Gunjan Kumar

Dear sir,

I would like to bring to your kind notice that i am premium credit card holder of indusind bank (Credit card no. 4412 — — — 05). I have complained vide complaint no. 01188 on 7/3/17 and 73809 on 15/03/17.

It has been told by indusind marketing person that rs. 500/- would be annual charges which will be reflected in 1st credit bill whereas on the 1st credit card bill, rs. 5000/- showing as annual service charges which is beyond my limit.

Hence, either to waive off or i want to surrender the card immediately.

Thanks
Amit borkar

Hi,

I wasn't informed about the due date for my bike loan. As a result, my si/ecs got cancelled. (I. E. Emi/ pdc /si/ecs cancelled (Tnzo1176h).

Due to a communication gap, it got cancelled and i was asked to pay the penalty for the same.

I've already paid the penalty amount. Why should i need to make the payment for the communication error in your end?

Please reverse me the penalty charges and get me the exact details about the emi.

Thanks,

Velmurugan
[protected]

Indusind Bank issued credit card on 10th dec 2016, Before 30th dec 2016, I used it for 3 purchases of amount Rs22, 610/-. Fist bill on 5/1/17. Payment due date is 25/1/17. Statement period is 6/12/16 to 5/1/17. Minimum amt Due is Rs4571.77. Purchase & other charges is Rs.26675.52. Payment & other charges Rs12485. Total amount due is Rs14190.52 & total outstanding is Rs22191.32.
My Question is 1. for usage of Rs22,[protected]+548+10125), why Rs 26675.52 ? 2. Why the Total amount due is Rs14190.52? 3. Why should i Pay Rs4571.77 as a Principal + interest on the over all amount? Bank has converted my part of the Transaction Rs11937 into EMI with 13%interest charges Installment 1/3. . Why are they dividing the total usage amount into parts and levying the Interest Rate on it ? I do have other bank Credit card, where in I pay Interest for the period of the total due which is very less . For eg, for Rs. 17000, min amount due which is called interest Rs 800 is compulsory to pay and principal amount is as per my convince. But IndusInd Bank is Demanding principal+Interest on Credit card Like a Loan collection pattern and not allowing the customer to enjoy its facilities Its Pinching my Pocket.

My account number is[protected] and is freezed for last two weeks.
I submitted my Adhar card number to the home branch and they updated it in server from their end. Still i couldn't access my account and do not perform any transactions. They tolled that it needs approval from Main branch.
As i am using this as my main account and most of my transactions are done using this account please take necessary steps to fix this issue for me ASAP.

Nimsha VB
Contact details-[protected]

Branch details
IndusInd bank - ‎INDB0000091
CSEZ kakkanad
Cochin
Kerala

I had taken a personal loan from Indusind Bank in the year 2015, and in order to close the loan i had asked the bank for provide me the for closure letter in the month on 2nd Feb 2017. The Bank took 20 days to provide the fr closure letter and i had requested the customer care executives as well as the escalation team of the bank to help me close the Personal Loan before the payment of the Next EMI i.e 4 March 2017. The Foreclosure letter was sent to me on 22nd Feb and i made the Full payment of the Loan Via DD on the same day at Indusind Bank Kalyan west branch. The Bank acknowledged the payment and gave me assurance that the DD will be sent to the respective branch for the further clearance on 27th Feb 2017 i.e. Monday. After repeated inquiry and request to the bank through the customer care there was no response for the clearance status and the banks escalation team didn't show any concern nor any seriousness . In fact been thought about the SOP for the loan closure as well as how the escalation team works and what are the SOP of the bank. I had made them understand that the DD needs to cleared and the loan has to be closed before 4th March so that the EMI wont get deducted this month but there was no update on the DD received by the Bank from Kalyan west Branch. On inquiry with the Kalyan west branch the DD was sent on 1st March 2017 and due to which the DD was not cleared on time and due to which i had bare one more EMI for this month. The Escalation Team has no authority to get the work done and on request to get any update, the customer has to call and get the update from the bank as the escalation team does not call the customer. "Its your Loan so you have to call the bank", this was the response from the escalation team Member. I asked the escalation team member about the loan closure procedure and about the refund of the amount paid extra for which the escalation team had no answer. i was replied that we have to check with the personal leam back end team. I seriously doubt the credibility of the bank as the bank has charged me EMI along with the interest for this month too due to the lethargic response from their branch as well as their in capable system.

I have the acknowledgement from the kalyan branch along with the stamp as well as it has a written note saying that the DD will be sent on 27th Feb 2017.

One more thing i want to update the sales team as well as the Credit Team give false promises of providing low rate of interest to the customer, they also get the signature on the loan agreement where the ROI in not mentioned and later when the loan is disbursed they fill the ROI as they need and on complaint they use the same agreement against the customer in order to safeguard them selves.

Dear team
This is to inform you that there is 1999 debits in my ac . i dont know why your bank debit my amount but when i ask to your Customer care they told me that for some policy renew deduction is happned . last year same case was happend with me but this time i dont ask for any type of policy or policy renew so please refund my 1999/- amount in my account .
This time I'm not going to leave this matter, if i need to go your higher level I'll go or please resolve my matter within 24 hours .

Regards
Brajesh CHOUDHARY
[protected]

I have a running two wheeler loan. my loan no is WCV01360H. in welcome letter my name & my phone number wrongly updated. fro rectification the same i had already submitted all supporting documents to your branch. till date rectification not yet done. and sorry to say the employee of your branch just playing ping-pong with me & i am not getting any details about my loan for this mistakes.please revert how long will take time to rectification the same.

SUBJECT: Withdrawal of Fixed Deposit on turning Major (18 years) & Death of 2nd Holder.

This is to state that my father invested in a fixed deposit at Indusind Bank in my name. The details of the FD are as follows:
Name: ALICIA.
Address: HOUSE NO 484, GUIRDOLIM, ANTHOI, CHANDOR SALCETE 403714.
Contact No: 2784231
Subsequently the Fixed Deposit had standing instructions of the Principal Amount + Interest Accrued to be reinvested and hence the Fixed Deposit was renewed with the following details:

Name: ALICIA.
Address: HOUSE NO 484, GUIRDOLIM, ANTHOI, CHANDOR SALCETE 403714.
Contact No: 2784231
Fixed Deposit No:[protected]
Issued on:
[protected] Amount invested:
Rs 19, 073.86.15 Maturity Date:[protected] Maturity amount: Rs 20, 831.64.

What was not conveyed to the bank at the time of renewal was the fact that my father passed away on:
04 August 2015 at Goa Medical College.

Also during this period, I the undersigned of this application turned 18 years of age on 15 April 2016 with my Date of Birth being 15 April 1988 and hence turned Major and I am able to operate this Fixed Deposit account by myself.

The Fixed Deposit Certificate has a few errors that need to be addressed with regards to my father’s name which needs to be rectified, since it appears the same to be a hindrance in encashment of the Fixed Deposit.

i. My father’s name is mentioned on the Fixed Deposit as Tony Fernandes while his name on my Birth records read as Antonio Joao Inacio Fernandes.
ii. My father’s name is Antonio Joao Inacio Fernandes and is alias as Tony Fernandes.

Attached to this application to authenticate my father’s, I have attached the following documents:

My parent’s marriage certificate.
Father’s PAN CARD with number AADPF5157A.
Father’s ECI identity card stating his name as Tony Fernandes.
Aadhar card with registration No[protected].

Respected sir, iam Praveen Kumar unfortunately lost my noc (no objection certificate) of my two Wheeler... All its installments were completed and lost even my original noc... So I need duplicate noc what can I do...compare to other banks it's difficult to get duplicate noc in your bank so kindly make the procedure easy to take duplicate noc... Thanking u

I have recently recieved my credit card from IndusInd Bank ( IndusInd Bank Jet Airways Voyage Card) on 20th February, 2017. This is a premium credit card (1st Year Charges - INR 3500 and then annual charges of INR 2000) and this credit card links with your JetPrivilege Account.

I had specifically mentioned my JetPrivilege number on the application form but when my card came I saw that they have mentioned some other JetPrivilege number on the card.
I raised a complaint on 22nd February, but the Customer Care Executive asked me to drop a mail to their email id (premium.[protected]@indusind.com) with a copy of my correct JetPrivilege number. I mailed them the same day with all the details, but till now I have recieved no response from them.

When I called the Customer Care, the executive is saying that they are not able to see mails sent by clients and hence will be unable to help much from their end and can only forward my request to the appropriate team.

Also, when I checked the JetPrivilege number provided by IndusInd Bank on my credit card, it says invalid number, no such JetPrivilege Number exists.

Furthermore, they haven't sent me the PIN yet. It has been around 10 days since I recieved the card.

Kindly help me in resolving the issue.

My cibil report very low as neglgency of indus ind bank jrgudem branch my pan bczpb7134a purily cibil report mistake and willfull shown their neglgency of cibl and indusind bank.accualy their loan was cleared april 2016. but they will fully stay on my acct bad as cibil report. wat is the reasion. the executives the said indusind bank at jangarediiguem and raJAHMUNDRY LAGGIND BEHAIN TO UP LAOD MY CIBIL REPORT HIGH BECAUESE THEY WANTS MONEY. TO CORRECT THEIR DEFAULT OF RESULT IN FAVOUR OF ME

As, i have done recharge on 24 th of feb 2016 but i have not got recharge amount to my number but amount has been deducted from my account .Amount has been deducted from an indusind bank .but recharge has not done successfully to my mobile and it is an prepaid sim .and i have donr recharge through your indusind mobile banking . so, can you please concern on my request.please .

I have received a call from Askshatha from Indusind bank sales department in Jan 2017 and she told me that bank is going to launch new credit card, as apart of launching offer we are offering the below benefits to you and today is the last date to apply.

1) There no joining fee and maintenance charges with this card.
2) Every month you will get two movie tickets.
3) Petrol surcharges are completely waived off.
4) 10% discount on online purchases.

After seeing the benefits I said Ok to apply. she send person for document collections, it took almost a month to complete the document and KYC process.

I have received new Indusind credit card on 10th Feb 2017, As soon as I received credit card I have called customer care and cross checked about the above offers, customer care rep told that was false information. Then I asked to log an compliant, she logged an compliant on 11th Feb 2017 and told me that you get call back from back-end team within 5 working days.

I didn't receive any call till today, even after I made couple of follow up calls on 19th Feb 2017 & 22nd Feb 2017.

I am not sure what should I do at present. could you please guide me what should I do next.

My Indusind Bank Account was freeze by Indusind bank dated on 01st Dec. 2016. I have registered lots of complaint against it by call center as well home branch but they didn't resolve the matter now. I have tired to go there frequently but this matter not resolve yet. Please help me resolve the matter or close the bank account and return my rest money which has been into my bank account.