IndusInd Bank Complaints & Reviews

Hello,

This is regarding my application for a/c opening with Indusind bank at Gurgaon.

I got a call from customer care to reconfirm my application. A Lady on phone was gentle and courteous . She told me that you will get a call from nearest branch to collect the documents and will share more info. I said that's cool.

Next day I got a call from a gentleman says yes we will get your docs collected....

I want you that i mahendra kumar having a state bank debit card. I used from atm on 01/10/2016 at sapat sakti canteen jaipur at atm no. Iib atm sc001623, total rs. 10, 000/- debited from my account, but coud not be cash coudn't be dispenced from atm i request you to kindly look into the matter. Name ;- mahendra kumar, vill ghasipura kanwat 332708 email; [protected]@gmail.com mobile no. [protected]

Ac[protected]
Branch :indusind bank sector 23 gurgaon;
I am not writing thsi complaint to indusind customer care who just pass on this to branch. But this compalint is about the branch.

April month - i called up branch for cheque collection from home. Branch manager (Abhishek sharma); he assures me that executive named mr rathi will come to collect teh check or else he will send someone else by 11:00 am

It was 12:00 pm, no one came and i call up abhishek again.. He said he will check... And no revert given to me;
I called up again at 1:00 pm, abhishek picked the phone after long bell and wait; he started shouted at me that i was driving and you are calling me again... At a very loud done, its seemed that he is bringing down his frustration with bank ro his job on me... Because i had no idea on saturday working day instead of being in branch he is driving some where at 1:00 pm...
Instead he shouted at me, that he could have died in accident..

2) incident 2: it was working saturday, as i remember coming out fo nearby bank fo baroda to get some work done... And when i went to indusind bank. I entered branch fo sector 23 to see that only one guard and sweeper is in teh bank cleaning the floor and one trainee is sitting in branch, when i asked trainee where are branch amanger and where are others senior executives, he replied : sir aap bathiyee... Abhi aa jayenge... And since i was in hurry, i moved out,
Such a shameless and inefficient bank is indusind bank.

3) i had given compalint about my father's account[protected] about discrepancy fo fd funds showing in mobile app and in net banking...
It has been a week and i ahve not got any reply.

4) today i got a call form varun from indusind bank sec 23 for ac[protected] that by mistake a wrong credit (For some other account) is given in my account and need to be reversed.
First of all how inefficient system are there in indusind bank

And second despite asking all the details on my email (Varun from indusind bank sector 23), varun is yet to reply on my request, and no details are sent till now.. So poor and lazy are indusind bank executives

The above are my detailed reasons on whenever i go and close my account forever and for lifetime with indusind bank.

In closing form i will only tick :service issues... As my words are already in the complaint or blog as you call it..

In June 2016 there was deduction for no-transaction in the month of May 2016 against my account no.[protected]. I raised an issue on 18th Sept 2016 with a proof of transaction hitting in May 2016 and so nobody has replied to my mail nor they have called and confirmed that they are looking into it.

I couldn't believe how a private bank could behave like this. Even public Banks would have done something by now.

I strongly started to believe that IndusInd got some advice from Wells fargo on how to charge their clients wrongly and increase their share value

Dear sir,

Last 1 month ago my car was accident after that I will call regarding IndusInd insurance person ...after 10 day my car ready it was done last 15 days ago but they still not provide NOC to service care centre that's why my car still in service centre..

Everyday they missbehivor to us

Pl need your strong support to us

Place Latur Maharashtra

Sir my policy no;2842/00126018/000/00 at the month of 1-7-2016 i already submitted 3 cheques for monthly transaction, till now that cheque is not active its not my fault my due date is[protected] till now the banking facility is not active wht i do, yesterday one of your representative calls me and he need anthr cheque, the long 2:months time the banking process is not processing i thk all are sleeping

Indusind bank bank managers and officials do not sit in sector 23 indusind bank branch for most of the time..
I have even seen situations on working saturdays when no officer or executive is found in bank..
Only guard is there outside and seen sweeper sweeping the bank on saturday morning, when most customers want to get service from bank.

Who will dare to open locker in sector 23 branch... i am planning to close my account and close relation forever,

Account number[protected]
withdrawl of Rs. 227.85 on 21-03-16
this withdrawl was on account of reissue of new ATM card however no request was given to bank from myside to issue a new ATM card
it shows that bank is taking unnecessary money from innocent people
i do not know bank may has deducted unnecesary money from my account
please check my withdrawls and refund my un necessary withdrawls including above mentioned Rs. 227.85 as I do not need ATM card

Dear Sir/Madam,

Hi, I am the customer of Indusland bank credit card since 9 months, due to my personal financial problem, i did not paid the card amount for 6 months from June 2016 month on wards i am paying the amount every month but your executive is harassing to me every day and using vulgar words and irritating mentally through phone calls, already i have informed him so many times to the agent that i am going to pay the amount by the particular date but even though he his making calls and doing mental harassment, I am having call recording clip, so please handle this issue, as soon as possible.

Please Inform me about this issue after viewing this mail.
Name;-BHAVANI PADHI
CARD NO:-[protected]
phone no:-[protected]

Mai apne car se realited detai aapko de raha hu
Car lone no DDA01098C
Car no UP14ET2760
name manoj pal
Contact no [protected]Hello
Sir/madam
My name is manoj pal maine aapke bank se ak car finance kara rakhi hai jiski kuch installments mai finance problem ki waja se nahi de paya jiske chalte mere car gzb mai bank ke kuch worker ne apne pass yard mai khdi karva li aur bola office mai contact karo mai rajnagar office mai gaya waha bhathe manoj tyagi name vale person ne mujhse bola ke ab to aapko balnce bhachi hue sari amount jama karani hogi jabhi car realized. Hogi fir maine unse kha agar mere pass 3 lakh something hote to mai aapse lone hi kyo leta aap mere iss metter mai kuch help karo sir kyo ki vo car commarical no hai mere ghar ki roji roti usi se chal rahi hai mai uss car kar jo bhi overe due hai jama karane ke liye tayar hu aur future garanti ke liye mai apne father ke ch dene ko tayar hu jo ak governent employe hai lekin rajnagar gzb office mai koi bhi mere libarties jo somthing 37000 hai lene ko tayar nahi hai jab mai apni libarties dene ko tayar hu to fir mere car reaziged kyo nahi ki ja rahi mai 25 tarik se office ke chakar kat raha hu lekin koi mijhe sahi ans nahi deta please help me
Please help me
Name manoj pal
Contcat no [protected]

Its sunil kumar soni
Car loan A/c RRN 0693 C
RJ43 TA 0132
i have got car loan from indusind bank @ rs. 6 lack on 4 august 2016
I have paid Emi 4 aug 16 in advance by cash
4 September2016 EMI paid by ECS by my hdfc bank
8 sep 16 without any inform emi collect by cheque that's not fair in 36 days your bank collect 3 emi
3rd emi collect in 4 days unnuturly by cheque and effectiv on my bank account
My account is low and i have lost my bissness deals becous your bank my account dr. By cheque without any inform me
I have lost my profit
so what i do for collect my profit
Sunil kumar soni
[protected]

My name is CA JATIN SAINI. I have opened 2 accounts (1 SB & 1 CA) with IndusInd Bank, Branch Rewari (Brass market, Rewari) almost 2 years back. I was told by the bank representative that no charges except cheque book charges will be debited to my account but after few days of opening of account bank charged me for debit card in both of my accounts. When I asked the representative about these charges, he told me to wait and said that charges will be refunded. After few days he left the bank job. Next year bank again charged the debit card expense. Today one of my client deposited Rs. 6300.00 in my C/A[protected]/ JATIN SAINI AND ASSOCIATES) but when I went to bank to close my account they told me that they can refund only Rs. 5265.00 and balance has been deducted as charges. They not even explained me what for they charged me. Mr. Jitender (bank representative) misbehaved with me and threatened me. Miss Manisha (bank representative) made me sit for almost two hours for getting my account closed. Mr. Manager did not even bother to come out of his cabin. I told the bankers that its busy schedule of mine now a days due to TAX Audits and other professional work and please do it as early as possible but they were busy in chit-chatting and not bothered about my request.
If this kind of behaviour is there with a professional, then one can imagine how they behave with under educated and non-educated person. It will be not possible for me to recommend IndusInd bank to any other person /staff /relatives/ clients/ associates etc.
I requested you to kindly take some strict action against the staff and make them behave properly with customers.
A/c Name: Jatin Saini and Associates Jatin Saini
A/c No.: [protected] [protected]
A/c Type: Current Savings

Dear sir,
I Pankaj sonowal having two wheeler loan from your bank. Loan account number is SXT06995H. I registered online on your loan payment page. But whenever i try to pay my remaining loan amount, it shows "error while processing". due to this error i am not able to pay balance amount. could you help me getting out from this burder.

Regards
Pankaj Sonowal
[protected]...

Enclosing email trail sent to the bank (Please go through the same from the bottom).

From: guruprasadh kannan
Sent: wednesday, 14 september, 2016 3:11 pm
To: 'head. [protected]@indusind.com'; 'premium. [protected]@indusind.com'
Cc: 'atif. [protected]@indusind.com'; '[protected]@yahoo.co.in'
Subject: re: credit card offers

To: head – card services,

Please refer the trailing email communication which is self-explanatory regarding the credit card that i have received a few weeks ago. I appreciate your earliest revert in this regards.

Thanks & regards,
K guru prasadh

—

From: guruprasadh kannan
Sent: wednesday, 07 september, 2016 9:42 am
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers

Reminder

—

From: guruprasadh kannan
Sent: thursday, 01 september, 2016 12:03 pm
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers

Hi atif,

Refer trailing emails, your reply is much appreciated to take this further. You may please arrange to take the card back. I shall settle my outstanding amount on the card for only the value that i have used.

Regards,
K guru prasadh
—
From: guruprasadh kannan
Sent: tuesday, 30 august, 2016 5:03 pm
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers

Hi atif,

Further to telephonic discussion and trailing emails, an update on this subject matter is awaited from your side.

Regards,
K guru prasadh

—

From: guruprasadh kannan
Sent: thursday, 25 august, 2016 1:41 pm
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers
Importance: high

Hi atif,

Refer our telephonic discussion, i was absolutely shocked to know that there is a joining fee of rs. 899 on my credit card!!! In spite of my hesitation to take a second credit card (As i am not an avid user of plastic money), i was pursued by your telemarketing team saying that the card if free to use for lifetime (No joining/subscription/any other sort of fees) along with various benefits available as a promotional offer for a limited period. To my first disappointment, i understood that there is no offer with bookmyshow.com. And all the aforementioned came to my notice within a week of my card purchase and i am unsure how many more are there to follow!!!

First of all, i don’t need a credit card which has a fee when i already enjoy the luxury o[censored]sing one free for lifetime. I have opted for your credit card only because there is no fee to take it. Irrespective of what beneficial offers you provide, i would always stay away from getting a card which has some kind of hidden charges. My current credit card issuing bank is offering me a credit increase along with a few bundled offers without any charge/fee or whatsoever for lifetime. It is nonsensical to pay rs. 899 even if i don’t use your credit!!!

Secondly, this came as a big blot on my trust on indusind bank as i feel that to sell a credit card an outright lie was used. Trusting your words, i have referred one of my friends to go for indusind bank credit card which has already put me in bad light.

If you want me to continue using the card, i need to be assured that there are not any sort of charges for the card for lifetime. If not, you may send your representative to take your card back and i shall settle my outstanding. I would rather use a card with straightforward offers/charges and not with twisted ones.

You are requested to acknowledge this email on receipt and take it up further. I am awaiting your reply on the matter.

Regards,
K guru prasadh
+[protected]

—

From: guruprasadh kannan
Sent: tuesday, 23 august, 2016 1:51 pm
To: 'atif. [protected]@indusind.com'
Subject: re: credit card offers

Hi atif,

Thanks for your email. Is the credit card that i use free of any sort of fees/annual subscription?

Also, what are the charges per transaction if the card is used in a foreign country? I appreciate, if you can share a file with those details.

Regards,
K guru prasadh

—

From: atif rayez [mailto:atif. [protected]@indusind.com]
Sent: tuesday, 23 august, 2016 1:28 pm
To: guruprasadh kannan
Subject: re: credit card offers

Dear mr. Guru,

As discussed, pfa.

Regards
Atif

—

From: guruprasadh kannan [mailto:k. [protected]@zcltd.com]
Sent: 23 august 2016 13:02
To: atif. [protected]@indusind.com
Subject: credit card offers

Hi atif,

I am trying to book a movie ticket on bookmyshow.com using my indusind bank credit card that i received recently. However, the website says that my card is not eligible for ‘buy 1 and get 1’ offer which i was told is applicable on my credit card.

Kindly check this and revert soonest possible.

Regards,
K guru prasadh

—

From: atif reyaz [mailto:atif. [protected]@indusind.com]
Sent: friday, 05 august, 2016 4:46 pm
To: guruprasadh kannan
Subject: test mail

Dear sir/ma’am,

Thanks for applying indusind bank credit card.

Please note: we are also into personal loan and balance transfer of your existing loan @ attractive rates. Please feel free to reply if you have any requirement.

Regards,
Indusind bank

Hi
I applied for Personal Loan, My Personal Loan Number is: [protected], Initially they collected all documents and verified so many times in my office and my residence also. After that no information about that loan, No message, No phone calls, No emails. And I have given complaint the Request Number is:[protected]. The person in the phone call said, my application number is correct but phone number is wrong. I have given my company phone number [protected] and my Personal mobile number [protected] when i applied my loan. I have all documents which is true and I have my salary account in SBI, Taylors Road Branch, in Chennai. My Sb account number is [protected].

Please do necessary arrangements.

Hi,

I've taken two wheeler loan in May, 2015. I was informed by ur executive that EMI will be deducted from bank on 7th of every month, Somehow EMI not deducted on 7th june, so i transferred amount to my saving account. Now on 20th June, Saturday in evening, I got message that amount will be deducted on 22nd June. Because it was weekeend, I was unable to deposit into my bank account and was levied charges for late layment, Also I've sent ample of mails to your MD's, Nodals, but not getting proper response from anywhere. Also I've received call from Mr.Sanjay who was branch head of Jamnagar Branch(Now Gujarat's business head) that LPC will be waived off yet not received any confirmation from more than last one year! Also I've sent mails to Ms Anita Verghse and other heads like head of Loans, Head of bank but no one of you are interested to take care o[censored]r customers..!! Contact [protected] for Loan ID and other details!! I know will never get reslonse from your side yet sharing with the hope!!

I am holding a IndusInd premium credit card. I wanted to have some information regarding my credit card, for which I have called the premium credit card call centre number thrice but nobody bothers to pick up the call. Is this the premium service expected from a growing bank like yours.. I m sorry to say this but there are other players in the market, who are giving much much good service than your bank. I want to surrender my credit card in an immediate basis.. There is no point of keeping such type of cards where I m not getting service..

I'm Dharani, recently opened saving account in IndusInd bank, I have paid 10000.00, bank employee asked me to do some credit and debit transaction in my account, so i did some transaction.
Later few days I got a call from Customer care they spoke top me in Hindi, I told to speak in Tamil, because i don't know Hindi and English ( I'm typing this complaint with my brother's support) then they have disconnected my call.
Then i got a sms stating I'm getting Signature card and Rs. 5250.00 has been debited from my account. without my knowledge they have took money from my account.
Then atlast they told i will get coupon for Rs.4000.00 that also i didn't get so far.

Finally again they have debited Rs. 1599.00 from account, then really i got frustrated, I went to the nearest branch (Pondicherry) the Branch manager saying he is not responsible for these activity, already i have received 2 complaints, so can give the written complaint and wait.

So at this point my balance is less than 10K, now they will debit some amount for balance maintenance fee.

Name: Dharani
Mobile:[protected]
Location: Pondicherry

Please help me, The only one mistake i did, I have opened a savings account in IndusInd bank, So that I'm losing Rs.8000.00

As per the bank representative i was supposed to receive a card with no fees lifetime.
She told i will receive a powerbank with the card and i will be required to pay rs 500 initially.
I have received no gift and not used card even once as you have not provided any pin.
Now i am getting messages to pay an amount of rs575.
I request the bank to cancel my card and amount.
Aying that i am not interested now due to these issues.
However the bank replied by saying that no powerbank is given. Also told me to pay the amount which has now grown to rs 1100 by requesting pin from their customer care number.

Since i have not used the card even once and i don't intend to use it now due to their unprofessional attitude, why should i pay the amount.
They are also not closing my credit card.

I feel trapped and helpless.

Sir;my name is mukeshbhai thakarshi bhai kheni &my customer code is cu3003150 & contract no.is GWA00001H .i have loan for rs.33, 451 and i paid rs.45615 as per contract of plan.total 11 emi i have paid by cheque given date shedule by your bank.my emi completed on 21/5/2014 I don't sell my 2 wheeler for your this type of harresment.if any case i have any problems there is your responsibility and goes to grahak suraksha.so please argently solve my problem .my address is surat and my contact number is:[protected]