IndusInd Bank Complaints & Reviews

Its sunil kumar soni
Car loan A/c RRN 0693 C
RJ43 TA 0132
i have got car loan from indusind bank @ rs. 6 lack on 4 august 2016
I have paid Emi 4 aug 16 in advance by cash
4 September2016 EMI paid by ECS by my hdfc bank
8 sep 16 without any inform emi collect by cheque that's not fair in 36 days your bank collect 3 emi
3rd emi collect in 4 days unnuturly by cheque and effectiv on my bank account
My account is low and i have lost my bissness deals becous your bank my account dr. By cheque without any inform me
I have lost my profit
so what i do for collect my profit
Sunil kumar soni
[protected]

My name is CA JATIN SAINI. I have opened 2 accounts (1 SB & 1 CA) with IndusInd Bank, Branch Rewari (Brass market, Rewari) almost 2 years back. I was told by the bank representative that no charges except cheque book charges will be debited to my account but after few days of opening of account bank charged me for debit card in both of my accounts. When I asked the representative about these charges, he told me to wait and said that charges will be refunded. After few days he left the bank job. Next year bank again charged the debit card expense. Today one of my client deposited Rs. 6300.00 in my C/A[protected]/ JATIN SAINI AND ASSOCIATES) but when I went to bank to close my account they told me that they can refund only Rs. 5265.00 and balance has been deducted as charges. They not even explained me what for they charged me. Mr. Jitender (bank representative) misbehaved with me and threatened me. Miss Manisha (bank representative) made me sit for almost two hours for getting my account closed. Mr. Manager did not even bother to come out of his cabin. I told the bankers that its busy schedule of mine now a days due to TAX Audits and other professional work and please do it as early as possible but they were busy in chit-chatting and not bothered about my request.
If this kind of behaviour is there with a professional, then one can imagine how they behave with under educated and non-educated person. It will be not possible for me to recommend IndusInd bank to any other person /staff /relatives/ clients/ associates etc.
I requested you to kindly take some strict action against the staff and make them behave properly with customers.
A/c Name: Jatin Saini and Associates Jatin Saini
A/c No.: [protected] [protected]
A/c Type: Current Savings

Dear sir,
I Pankaj sonowal having two wheeler loan from your bank. Loan account number is SXT06995H. I registered online on your loan payment page. But whenever i try to pay my remaining loan amount, it shows "error while processing". due to this error i am not able to pay balance amount. could you help me getting out from this burder.

Regards
Pankaj Sonowal
[protected]...

Enclosing email trail sent to the bank (Please go through the same from the bottom).

From: guruprasadh kannan
Sent: wednesday, 14 september, 2016 3:11 pm
To: 'head. [protected]@indusind.com'; 'premium. [protected]@indusind.com'
Cc: 'atif. [protected]@indusind.com'; '[protected]@yahoo.co.in'
Subject: re: credit card offers

To: head – card services,

Please refer the trailing email communication which is self-explanatory regarding the credit card that i have received a few weeks ago. I appreciate your earliest revert in this regards.

Thanks & regards,
K guru prasadh

—

From: guruprasadh kannan
Sent: wednesday, 07 september, 2016 9:42 am
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers

Reminder

—

From: guruprasadh kannan
Sent: thursday, 01 september, 2016 12:03 pm
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers

Hi atif,

Refer trailing emails, your reply is much appreciated to take this further. You may please arrange to take the card back. I shall settle my outstanding amount on the card for only the value that i have used.

Regards,
K guru prasadh
—
From: guruprasadh kannan
Sent: tuesday, 30 august, 2016 5:03 pm
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers

Hi atif,

Further to telephonic discussion and trailing emails, an update on this subject matter is awaited from your side.

Regards,
K guru prasadh

—

From: guruprasadh kannan
Sent: thursday, 25 august, 2016 1:41 pm
To: 'atif. [protected]@indusind.com'
Cc: '[protected]@yahoo.co.in'
Subject: re: credit card offers
Importance: high

Hi atif,

Refer our telephonic discussion, i was absolutely shocked to know that there is a joining fee of rs. 899 on my credit card!!! In spite of my hesitation to take a second credit card (As i am not an avid user of plastic money), i was pursued by your telemarketing team saying that the card if free to use for lifetime (No joining/subscription/any other sort of fees) along with various benefits available as a promotional offer for a limited period. To my first disappointment, i understood that there is no offer with bookmyshow.com. And all the aforementioned came to my notice within a week of my card purchase and i am unsure how many more are there to follow!!!

First of all, i don’t need a credit card which has a fee when i already enjoy the luxury o[censored]sing one free for lifetime. I have opted for your credit card only because there is no fee to take it. Irrespective of what beneficial offers you provide, i would always stay away from getting a card which has some kind of hidden charges. My current credit card issuing bank is offering me a credit increase along with a few bundled offers without any charge/fee or whatsoever for lifetime. It is nonsensical to pay rs. 899 even if i don’t use your credit!!!

Secondly, this came as a big blot on my trust on indusind bank as i feel that to sell a credit card an outright lie was used. Trusting your words, i have referred one of my friends to go for indusind bank credit card which has already put me in bad light.

If you want me to continue using the card, i need to be assured that there are not any sort of charges for the card for lifetime. If not, you may send your representative to take your card back and i shall settle my outstanding. I would rather use a card with straightforward offers/charges and not with twisted ones.

You are requested to acknowledge this email on receipt and take it up further. I am awaiting your reply on the matter.

Regards,
K guru prasadh
+[protected]

—

From: guruprasadh kannan
Sent: tuesday, 23 august, 2016 1:51 pm
To: 'atif. [protected]@indusind.com'
Subject: re: credit card offers

Hi atif,

Thanks for your email. Is the credit card that i use free of any sort of fees/annual subscription?

Also, what are the charges per transaction if the card is used in a foreign country? I appreciate, if you can share a file with those details.

Regards,
K guru prasadh

—

From: atif rayez [mailto:atif. [protected]@indusind.com]
Sent: tuesday, 23 august, 2016 1:28 pm
To: guruprasadh kannan
Subject: re: credit card offers

Dear mr. Guru,

As discussed, pfa.

Regards
Atif

—

From: guruprasadh kannan [mailto:k. [protected]@zcltd.com]
Sent: 23 august 2016 13:02
To: atif. [protected]@indusind.com
Subject: credit card offers

Hi atif,

I am trying to book a movie ticket on bookmyshow.com using my indusind bank credit card that i received recently. However, the website says that my card is not eligible for ‘buy 1 and get 1’ offer which i was told is applicable on my credit card.

Kindly check this and revert soonest possible.

Regards,
K guru prasadh

—

From: atif reyaz [mailto:atif. [protected]@indusind.com]
Sent: friday, 05 august, 2016 4:46 pm
To: guruprasadh kannan
Subject: test mail

Dear sir/ma’am,

Thanks for applying indusind bank credit card.

Please note: we are also into personal loan and balance transfer of your existing loan @ attractive rates. Please feel free to reply if you have any requirement.

Regards,
Indusind bank

Hi
I applied for Personal Loan, My Personal Loan Number is: [protected], Initially they collected all documents and verified so many times in my office and my residence also. After that no information about that loan, No message, No phone calls, No emails. And I have given complaint the Request Number is:[protected]. The person in the phone call said, my application number is correct but phone number is wrong. I have given my company phone number [protected] and my Personal mobile number [protected] when i applied my loan. I have all documents which is true and I have my salary account in SBI, Taylors Road Branch, in Chennai. My Sb account number is [protected].

Please do necessary arrangements.

Hi,

I've taken two wheeler loan in May, 2015. I was informed by ur executive that EMI will be deducted from bank on 7th of every month, Somehow EMI not deducted on 7th june, so i transferred amount to my saving account. Now on 20th June, Saturday in evening, I got message that amount will be deducted on 22nd June. Because it was weekeend, I was unable to deposit into my bank account and was levied charges for late layment, Also I've sent ample of mails to your MD's, Nodals, but not getting proper response from anywhere. Also I've received call from Mr.Sanjay who was branch head of Jamnagar Branch(Now Gujarat's business head) that LPC will be waived off yet not received any confirmation from more than last one year! Also I've sent mails to Ms Anita Verghse and other heads like head of Loans, Head of bank but no one of you are interested to take care o[censored]r customers..!! Contact [protected] for Loan ID and other details!! I know will never get reslonse from your side yet sharing with the hope!!

I am holding a IndusInd premium credit card. I wanted to have some information regarding my credit card, for which I have called the premium credit card call centre number thrice but nobody bothers to pick up the call. Is this the premium service expected from a growing bank like yours.. I m sorry to say this but there are other players in the market, who are giving much much good service than your bank. I want to surrender my credit card in an immediate basis.. There is no point of keeping such type of cards where I m not getting service..

I'm Dharani, recently opened saving account in IndusInd bank, I have paid 10000.00, bank employee asked me to do some credit and debit transaction in my account, so i did some transaction.
Later few days I got a call from Customer care they spoke top me in Hindi, I told to speak in Tamil, because i don't know Hindi and English ( I'm typing this complaint with my brother's support) then they have disconnected my call.
Then i got a sms stating I'm getting Signature card and Rs. 5250.00 has been debited from my account. without my knowledge they have took money from my account.
Then atlast they told i will get coupon for Rs.4000.00 that also i didn't get so far.

Finally again they have debited Rs. 1599.00 from account, then really i got frustrated, I went to the nearest branch (Pondicherry) the Branch manager saying he is not responsible for these activity, already i have received 2 complaints, so can give the written complaint and wait.

So at this point my balance is less than 10K, now they will debit some amount for balance maintenance fee.

Name: Dharani
Mobile:[protected]
Location: Pondicherry

Please help me, The only one mistake i did, I have opened a savings account in IndusInd bank, So that I'm losing Rs.8000.00

As per the bank representative i was supposed to receive a card with no fees lifetime.
She told i will receive a powerbank with the card and i will be required to pay rs 500 initially.
I have received no gift and not used card even once as you have not provided any pin.
Now i am getting messages to pay an amount of rs575.
I request the bank to cancel my card and amount.
Aying that i am not interested now due to these issues.
However the bank replied by saying that no powerbank is given. Also told me to pay the amount which has now grown to rs 1100 by requesting pin from their customer care number.

Since i have not used the card even once and i don't intend to use it now due to their unprofessional attitude, why should i pay the amount.
They are also not closing my credit card.

I feel trapped and helpless.

Sir;my name is mukeshbhai thakarshi bhai kheni &my customer code is cu3003150 & contract no.is GWA00001H .i have loan for rs.33, 451 and i paid rs.45615 as per contract of plan.total 11 emi i have paid by cheque given date shedule by your bank.my emi completed on 21/5/2014 I don't sell my 2 wheeler for your this type of harresment.if any case i have any problems there is your responsibility and goes to grahak suraksha.so please argently solve my problem .my address is surat and my contact number is:[protected]

I am the account holder of Indusind bank and i have a 1 FD but i want to break my FD and i was going to branch on 16th August 2016 but still my FD does not break it and i was visit branch again and again but bank is not respons anything and i was calling daily but does not pickup my call any buddy and please take this issue and resolve as soon as possible
Name- Abjeet Kumar
Bank-Indusland Vikash Puri Barnch Delhi

Mob-[protected]

Dear sir / Madam,

I am Aroulselvi,
I have account on your pondicherry branch, since, last 3 years. Some my personal reason i want to be close my account with your bank. due to this, i am roaming. but there is no positive result. I do not know i should maintain minimum rs 10, 000 during account opening.

After, i bought two wheeler i gave the bank cheque. then they detect more than
450 rs as non maintain charges per month.I lost 12, 000 rs last 2 years. i have mental depression.
At final, i have approached the bank to close the account. there are no positive result. when i leave the account without closing, they will keep on add non maintenance charges on my account. finally, it's reflected in CIBIL. I don't want Continue with INDUS IND BANK Service in future.

My father, who is a senior citizen with 69 years of age, was called by bank representative and informed that a debit card was sent but returned back and asked for address confirmation. When my dad denied any debit card, they informed that to reduce bank load for cash transaction the bank is providing debit cards to all customers. The card was received yesterday, and my dad was charged ₹1150 as issuance charge.

I. How could the bank issue a debit card without customer application or consent?
Ii. Does the bank have the right to charge for a service without prior communication of applicable charges?
Iii. Indusind madhyamgram branch manager went to the extent of lying that it is an rbi mandate!!

Need the money reversed w/o any charges levied.

Hi Team,
I want to cancel my Indus ind Aura card. I have received it about a month back (26 July, 2016) and have not used it till now as I have not received PIN. I called up the customer care. Call went for about 30 minutes and I was not able to generate my PIN because of the delay in obtaining OTP. Then I requested representative to send it through post/ Courier. She had processed the request and I have not received pin till now. Hope I will not receive it for ever. Unfortunately I paid RS 500 for the monthly statement bill. If you can refund the amount or give a credit note that is fine else leave it. It is the worst bank I had ever seen.
I want to cancel my Aura Card immediately.Please suggest the procedure.
I had been using Stan chart card for past 8 years and I don't find any issue with it. I have a handsome credit of for my card.
I had been using Citi card for past 4 years and had no issues at all.
In fact I had no need of Aura card but as per discussion with your representative though I was not much convinced I accepted.If I would had seen the below blog I would have never applied for such card.
http://www.consumercomplaints.in/indusind-bank-cancellation-of-credit-card-c1200...⇄

I have experienced worst banking services from your bank. Never want again to be a customer of your bank.
I request you to send me the procedure to cancel the card.
--
Regards,
Kalyan

Hello,
Hai sir this is v. sundharaiah, i have cleared a loan in 2013 availing loan number avc12844h at nalgonda, i have received clearance certificate and i had lost it now a kind requet to u, kindly let me know how to replace it when i vist your office they gave irregular response at nalgonda near pujitha apartments. is there any chance to get my clearance? how can i transfer to others without cc, although i have cleared loan in 2013, is there any chance?

Sir
As per your representative I was supposed to receive a card with no fees lifetime.
She told I will receive a powerbank with th card and I will be required to pay rs 500 initially.
I have received no gift and not used card even once as you have not provided any pin.
Now I am getting messages to pay an amount of rs575.
I request you to kindly cancel my card and amount.
I am not interested now due to these issues.
My credit card no is [protected]

Dear Sir,

I vikas kumar having two wheeler loan from your bank. Loan account number is MGO5674H. I registered online on your loan payment page. but whenever i try to pay my remaining loan amount, it shows "error while processing". due to this error i am not able to pay balance amount. could you help me getting out from this burder.

Regards
VIkas
[protected]

I HAVE TAKEN THE FINANCE FOR MY CAR IN KHAMMAM DUE TO THE FAULT DONE BY THE BRANCH MANAGER HE DID FRAUD IN MY INSURANCE CLAIMING AND TOOK THE MONEY by cheating us and they had not taken any action and returned our money back and due to that cheating i have got avery bad financial crisis in my house please resolve this issue and due to the ffraud i lost my car which became of no use and they didnt allowed us to take my car for repairing and neither did with the insurance resulting me into a financial crisis

Dear sir/madam,

I am writing this to bring to your kind attention of a very fraudulent behaviour by indusind bank aquisition manager namely (Ms. Vijita kumari) of kolkata branch and your regional manager mr. Sushant nahata.
I had applied for an indusind bank indulge credit card the name mr rajesh kr goel.
My credit card details are as under:
Card no:4271*1009

When i was applying for the above card i was told that my annual credit card fee/charges will be reversed. To be doubly sure, my father asked their representative to send me an email stating the above, which was sent to me on (6th december 2013) with a carbon copy sent to regional manager. I still have that email in mailbox as a documentary evidence.in the 1st year my annual credit card fee was charged and was reversed at later date as per the verbal commitment and also on the email.

However i was charged with the full amount of your annual charges in 2nd year. When i asked for the reversal i was denied and was told that fee reversal for the 2ndyear cannot be done. After a lot of discussions and meeting their representative agreed for only a 50% fee reversal which was not acceptable to me. Finally, i was informed that my card has been blocked/cancelled and cannot be used any more. All my payments were done timely with zero late payment penalty charges till date.

This according to me was an act of complete fraudulency. I would request you to please look into the matter.
I am attaching with this letter a copy of the email that was sent to me when i was applying for credit card which clearly mentioned about the fee reversal.
I never expect such confrontation from the esteemed bank.

Thanking you in advance. Your early attention will be appreciated.

Rajesh kumar goel
Kwality steel processors
[protected]

Dear sir, i have used indusind bank credit card and i could not able to make the payment due to financial crisis and continuous death of my grand mother and uncle. So i have informed to the bank to close my card and will pay interest on[protected]. But they have not responded my request and instead of settlement they have put the interest on every month even after my request. But suddenly i got the call from collection agent from banjara hills branch by the name sirisha on monday evening 4.30 pm from[protected]-2016) and she used very bad language stating “ why you have taken card when you can’t pay money if you don’t have money than you should behave like that why you taken card and she claimed that i have provided wrong address which is not true, i hope without address verification bank will not provide the card then how she can say that i have give wrong address and used the card and cheating the bank. If you check my details i have paid the interest whatever you people said and if i delay the payment this not the way you treat your customers and also she involved my family stating that your mother teach you all this type of thing that take money from bank and don’t pay how can she involve my mother in this matter and also she said that you are not getting any pay from your company. When i ask her to transfer my call to the manager she said you don’t have rights to talk to manager that until you pay the amount. I don’t understand your bank people only force us to take cards when we delay the payment you will treat the customers like hell. If customer not paying they are certain ways to collects but not harassing mentally. I have used 75000 and every time i am paying around 10 thousand yes i its my mistake that paid late but still i have only paying not escaped. After harassing so much how can i pay the amount i need proper explanation for harassing me or else i am ready to complain in consumer court for the mental harassment. Think once if i want to cheat the bank then how i proved my new number to banker than how can she use such language. How i can close the matter. So please take the immediate action against these incidents