IndusInd Bank Complaints & Reviews

Applied for personal loan through deal4loans.com. Received call from Indusind bank personal offering interest rate of 13.99%, processing fee 1% and was willing to reduce it after approving documents. I applied for loan application with required documents. After a week received call saying that the loan is approved and now I need to sign the personal loan agreement. Executive came to my office and was desperate to get my signatures on loan agreement and also was asking for cheques in favor of Indusind bank.
I saw the personal loan agreement and found that the interest rate and other fields were not filled up and kept empty. I denied to sign the agreement but the executive started convincing me saying that they will send the application for approval and I will receive official confirmation regarding interest rate of 13.5 % and processing fees of 0.5%. I called up Indusind customer care and the executive was really helpful and told me that my loan application was still under process and told me not to sign any agreement till things are not finalized. So I denied signing this agreement and indusind personal urged me to visit head office for loan processing.
After going to head office, the manager started explaining me the loan process and... I told them clearly that I am not going to sign documents blindly by trusting you. He told me that your company comes in category C and you can get interest rate of 17.5 % and processing fees not less than 2%. Now these guys came to the point. So I politely told them sorry I can't afford this loan and asked them to cancel it.
This is how Indusind bank fools loan applicants.

I have received calls from a representative named abhishak (rohit) ([protected]) and many calls for other numbers i. e. [protected], [protected], [protected], [protected], [protected], [protected], [protected] from 15.10.2016 to 02.11.2016.
These numbers are showing at true caller as spam by many consumers for hdfc bank credit card and series 9136... is showing from sistema shyam tele services limited, okhala, new delhi and this is also spam number.

I have received message for abhishak for the documents required for credit card application. bank representative (contact no. [protected]) comes to my office on 17.10.2016 to collect the documents and given application s. no. ca 911380. bank representative submit that documents to dsa, laxmi nagar, new delhi.

After submitting all the documents, i have not received any phone calls from any indusand bank representative or status of my application.
Now i don`t want to get credit card so please cancel my application and return my documents immediately otherwise i will lodge fir for the same.

Thanks
Sandeep kumawat
[protected]

I Pankaj Chakraborty loan no 6319516J12X0004 most painfully inform you that, due to dropping my installment your company will bound me to paid the sum of total amount which is end of my contract is June 2017, though I share with your company the sum of RS 70000 but they are refused to me and they bound to me pay total amount and 10 month extra interest.
This is your kind and sympathetic action please

To,
The branch manager
Indusind bank
Defence colony
New delhi


Subject: complaint of indusind bank.

Sir/madam,

I am ram surat proprietor of r. M. Enterprises. I complained on dated 17.10.16 regarding close of saving account but till know saving account[protected] is closed or not because i don’t get proper and full information regarding this issue. I don’t now who open this account and why? When i complain i got call from head office as well as branch office regarding my complaint. They told me that they solve my problem as soon as possible, but till now my problem is not solved. So kindly close this account and takes necessary action to such staff who is open my saving account without my permission. Otherwise i take necessary legal action regarding this issue. I also want noc of my all closed account as we as running account that is current account no.[protected] and credit card no. [protected] and fixed deposit of my account because now i am not believe in indusind bank.


I want to bring this into your kind attention that on 22.04.2016 i registered a complained of staff of indusind bank mr. Saurav tomer, desh raj and shyamo for misguided me to fulfill their target. Once again i want to complaint. So, that no other person suffer loss due to this staff and i also request you to close my account as soon as possible.

Thanks and regard

Ram surat c/o r. M. Enterprises
19, veer savarkar block, vikas marg
Shakarpur delhi 110092
Mobile no.-[protected], [protected]
[protected], 65242186

Dear Sir/ Mam,

i have platinum aura indusland credit card. While issuing credit card told it is with out any joining fee & without annual maintenance.

now for the first month statement charged for Rs.500/ as joining fee.

customer care representative giving information after 1 month o[censored]sage regarding joinig fee.

now i want to close it without paying any charges.

registered MOb. No [protected]

INDUSIND BANK FRAUD

I was having IndusInd Bank credit card with 274, 000 Limit. I used it to the full limit. Later I decided to close the card and repaid the whole amount that was told by the IndusInd customer care executive. In fact bank refunded 140 Rs saying that I paid excess amount. I also received Card closing confirmation SMS from the bank. They asked me to break the credit card and throw it away and I did that.

Later after 1 month they started sending me statements. I ignored it for few days. Now the whole amount has become 4500+ which is ridiculous. I wrote to IndusInd bank about the issue and my outstanding amount was 285249.65 and since my card outstanding was beyond the assigned limit, you have been charged an over limit fee INR 500 plus service tax.

I want to understand why customer care executive hasn't informed me about this over limit fee? When there is over limit fee pending why should the bank send me SMS saying that my account has been closed?

I want IndusInd bank to urgently doing this fraud.

Thank you,
Sudheer.

Induslnd bank have wrongly imposed the outstanding credit card bill to my card number [protected] (Mukesh Raut).
We have logged the complaint to banking ombudsman on 28th July 2016 (complaint number [protected]) still not revert for the mentioned complaint from Induslnd Bank.

We have made the payout of all my pending dues as per the telephonic conversation with induslnd bank executive and as per the confirmation from executive there is no outstanding payout pending.
We have provided the recording conversation with the executive and me (Mukesh Raut).
Even after providing and long followup with the concern Induslnd bank customer care there is not positive response and getting messages and mail against the outstanding payout with the additional charges on every month.
I'm facing big harassment and multiple calls on outstanding payout from executive.
I'm personally following up the Induslnd bank since last 4month and more, but unable to get proper resolution on the same.

Request your intervention and help on the same.

A/c name - shree ram enterprice
A/c no[protected]

Bank - Induslnd bank
Parimal branch, Ahmedabad. Gujarat

Complain for bank manager Mr.Kalpesh modh

Already total payment should be paid again lone before 60 days and all paper received NOC, mortgag deed, property document.
Bank manager mr Kalpesh and any athorised person not answer for mortgag deed cancellation
Please help as soon as possible.

This complaint is regarding the calls we received from indusand bank for personal loans or other things.
Today i have received a call from a representative named ajay ([protected])
After he introduced himself, i politely informed him that i'm not interested in any offers.

In reply, he told me in harsh manner that, why i have picked up the phone if not interested in bank offers?

As a well known bank in banking sector in india, i never expected such a reply from the bank persons. This should not be the way and i expect indusand bank to treat the people and suggest to provide a proper training to the staff before they get engaged with customer for marketing any offers.

Dear sir,
The complaint against branch manager...i am talking from ahmedabad... please change ambawadi branch manager as soon as possible...he doesn't have to know how to talk with customers and how to provide your service... his name is MILANBHAI... i[censored] don't take any action then tell me with revert..i will complain in consumer grievance.

Thanks

I am ashish pirchand soni, i have a/c in indsind bank asind bhilwara branch a/c no[protected]. as per discussion wish A/c opener " anuradha chudawat"& branch mannger"Ashish Vijay".
on a/c opening time they was told me open A/c i[censored] want to do A/c in 0 bal
than Open Demat A/C & do health policy with relicare . than i was open demat A/C & health policy .than also My saaving A/c not done in 0 bal & 1300 Deduted from A/c for Amb charge. so please refund my bal as posible as & convert my A/C in 0 bal

thanking you
Ashish soni

Dear Sir/Mam,

This is regarding my PF Account No : MH/45118/34664

Employee Number : IBL 25153

It has been over 4 months my PF is not yet transferred .

I am Rajeev Nagrik, I applied for my PF in month of June 2016, My Company INDUSIND BANK LIMITED, Confirmed that they have sent the documents to the PF office in Bandra and nothing is pending from there side. On verifying the settlement status with PF office there is TECHNICAL ISSUE at PF office as such the contributions are not correctly reflecting in their system due to which the forms are REJECTED and kept at their End, Also I have tried so many times to make call on PF office no is [protected] but no response from there side. So tell me what should i do now...

Request you to kindly look into the matter & revert with the status.

Thanks & Regards,
Rajeev Nagrik
Phone:[protected]
E Mail: rajeev.[protected]@gmail.com
Employee Number : IBL 25153

To,
The Branch Manager
Indusind Bank
Defence Colony
New Delhi

Subject: Complaint of indusind bank .

Sir/Madam,

I am Ram Surat Proprietor of R.M.Enterprises Previously I have current account in your bank my a/c No.[protected] and credit card No. is [protected] is opened in your bank . But due to the bad service of your bank I close my all a/c and I suffer loss of Rs. 50, 000/- in your bank. But previously before 3 month I am getting saving bank statement in my email [protected]@gmail.com. But I am socked because I am not opening any saving account then why this a/c is open. In my mail id the a/c no is showing my mobile number[protected]. So kindly close this account and takes necessary action to such staff who is open my saving account without my permission.
I want to bring this into your kind attention that on 22.04.2016 I registered a complain of staff of indusind Bank Mr. Saurav Tomer, Desh raj and shyamu for misguided me to fulfill their target .once again I want to complain . so, that no other person suffer loss due to this staff and I also request you to close my account as soon as possible.

Thanking you,
Your Sincerely
Ram Surat C/o R.M.Enterprises
19, Veer Savarkar Block, vikas Marg
Shakarpur Delhi 110092
Mobile No.-[protected], [protected]
Email: [protected]@gmail.com

Hi!
Indus Ind Card Number [protected]
Indus Ind Current Account Number[protected]

Concern : I've been contacting IndusInd to resolve my issue. Its been morethan 6months still issue pending. I visited bank four times, written five emails, contacted customer care by phone over 40times. In july and august I received calls from your bank saying that joining fees withdrawn, I thaught I need not pay july bill, later I received one more call asking me to make minimum pay so that the issue will be resolved later. Joining fees not withdraws but added late payment and delay charges which is now about Rs.31000/- as per their statement.

Acutal Issue : I applied for IndusInd platinum credit card last year november, executive informed me that there wont be any joining fees, But I received Rs.5000/- bill in first month statement as joining fees. I've taken IndusInd current account for my pvt ltd company and its salary accounts later. I visited somajiguda branch in march 2016 to resolve internet logging issue and to upgrade my current account. Mr Nageswara Rao (phone number [protected]) insisted me to take signature credit card. He was not showing interest on my current issues, but keep bugging me to take signature card. I thaught he 'd help me only if I take signature card. After few fallowups I agreed to take signature card for which he promised credit limit 2, 50, 000/- minimum credit limit, 4 Jet air tickets (not fuel charge, he promised full tickets) 2% cash back on each transation and Rs.80000/- benifits in a year as club memberships and promo codes. All went false. I contacted bank manager many times but he dint receive my call, left a message saying he is busy. I personally visited somagiguda branch, they neither resolved my current account issue nor credit card issue. I have been contacting bank from the day one, issue delayed and I was asked to pay the amounts to avoid bad cibil report. I contacted customer care more than 30 times everytime I had to explain issue and they cant reply immediately so each call lasted atleast 30mins they only asked me to wait as they escalate it to concerned department. I waited for 6months before i stopped paying. Finally I recieved a call saying charges cannot be withdrawn. When the promised features cannot be awarded to the customer why should customer keep the card. This issue causing lot of mental tension to me. I demand bank to execute the commitments or withdraw charges or card.

Committed features with signature card 1. minimum 2.5lakh credit limit as per my existing credit cards limit ( executive taken my hdfc and standard charterd card details wich are minimum 2, 50, 000/- limit) 2. Four Jet ait tickets to travel any domestic destination 3. 2% cash back on each transatons ( as per his promise if i use 2.5lakh credit limit for atleast 6months i will get my joining fees back) 4. Rs.80000/- benifits ( free club memberships and promi codes )

What I received 1. Card same as previous platinum credit limit Rs.50000/- ( I earlier paid Rs.5000/- for Platinum card just 3months before this upgraded card) 2. Received customer care call about the card saying Jet Codes only cover fuel charge not entire tickets. Still the tickets or promi codes not delivered. ( they claim tickets delivered to my mobile and mail, but I dint receive) 3. 2% reward points, not cashback. ( customer care person explains, these reward points can be redeemed to card bill, but 2% in 50k limit will not cover joining fees in an year) 4. Benifits only offers on purchase, not direct offers. They promised free access to airport lounges and free membership in golf club. I tried to obtain free laungue at RGI airport lounge and golf club which they said free access. But they rejected citing limitations.
If they issued card with credit limit or jet air tickets are as per commitment, i'd have continued with the card.
I contacted all levels of bank support, no one atleasted contacted me to resolve issue. Totally irresponsive
I humbly request you to help me in this issue.
Sincerely Lakshmi Narayana Vara Prasad Nalla

Hi, a representative of indusind bank contacted me and offered a credit card saying there is no joining or annual fee, so i applied for credit card and after verification i was given a credit card on with a note that pin no. Will be delivered in separate courier but till today i have not been given pin no. Now from last several days i am receiving sms regarding amount due of which is coped to rs.5598/- which was i am not used or spend. Hence,...

Hi,

This has reference to the Loan a/c KBV00942H taken from your Bank for two wheeler and it was for 12 months period (from 28/09/2015 to 28/08/2016) and the loan period has been completed and I was informed by one of the executive the somebody would be contacting me and till date I have not got any contact from the Bank regarding the NOC or any letter sent to my address of communication, could this be looked into and let me know if I would be given the NOC for the same.

Thanks.

Kishore

Sir im having this bank credit cards, i have taken this card in january, the time of giving they had told that what ever you do trasaction will be converted in monthly emi'more ever the time of transection also i approched the customer care and asked about this they told yes it will be converted in same but after transection they are not doing same and telling there is no offer on your cards and they are using external agencies for minimum payment and they are giving threating more than half i have paid, so i request you to take the strong action against them this is a kind of fraud and mislead the the customer

LEGAL REPRESENTATION : DECEASED CLAIM SETTLEMENT; INDUSIND BANK, CIVIL LINES, ALLAHABAD. KRISHAN LAL GROVER R/O 57- TAGORE TOWN, ALLAHABD. SAVING BANK A/c No. 0124-K[protected]; CUSTOMER ID: K33543.

Dear Sir,
This is to inform you that Krishan Lal Grover had a saving bank account in IndusInd Bank details mentioned above, he made Mr. Ramesh Singh his son-in law as nominee of the said account. Krishan Lal Grover expired on 12.09.2012, leaving 5 legal heirs 3 daughters and 2 sons 1. Late Madhulika Chugh through her legal heirs Sarika Agarwal and Parikshit Chugh, 2. Meena Magon, 3. Ranjana Singh. (Daughters) 4. Ajay Grover, 5. Vijay Grover (Sons).
That the deceased Krishan Lal Grover also executed a registered will, in which the undersigned is appointed as the executer of the will and having power to collect all the funds from all the accounts of the deceased and distribute it to the beneficiaries according to the will.
That the undersigned after getting the signature of all the legal heirs submitted the necessary document on 16.10.2012, but later one of the legal heir Meena Magon revoked her consent by telephonic call to the then Bank Manager and the reason for her doing the same was because later when the will was read amongst the legal heirs, nothing was bequeathed in her favour, as she already had taken much of financial assistance time to time from the deceased in his life time.
That the fact that the undersigned been the nominee and also the executer of the will of the deceased must have been enough proof for the bank to confirm the identity of the undersigned as per the bank policy i.e.
“DECEASED DEPOSIT ACCOUNT
a) Settlement of dues

i) If the depositor has registered nomination with the Bank; – the balance
outstanding in the account of the deceased depositor will be transferred
to the account of / paid to the nominee after the Bank satisfies about the
identity of the nominee, etc.

iv) The survivor(s)/nominee would be receiving the payment from the Bank as a trustee of the legal heirs of the deceased depositor, i.e., such
payment to him / them shall not affect the right or claim which any person
may have against the survivor(s)/nominee to whom the payment is made.”

That bare perusal of the above policy of the Bank shall be enough to understand that the undersigned satisfies the above given terms, Firstly, as he is both the nominee and a authorized executer of the Will unless it is challenged by any of the legal heir which is not yet challenged till now, Secondly the person who is objecting as a legal heir, unfortunately is not a beneficiaries in the will of the deceased and that takes away the right from her to challenge the will in the court of law.
That it has to be clear to the bank that a legal heir will always be a legal heir nothing can change its status but it is not a compulsion that every legal heir is a beneficiary unless specifically mentioned in a registered will, in present case a registered will is present but the name of the legal heir who is objecting is no mentioned as beneficiary, so in total the objection raised by Meena Magon is nuisance and nothing else, which shouldn’t have been entertained by the bank on the first hand.
That the bank inspite of asking Meena Magon to get the will probated and then file an objection in the bank asked the undersigned to get the will probated in order to release the fund of the account of the deceased. A simple logic bank is not willing to understand that why should an executer file for probate, the one who has objection shall file for probate.
That the undersigned gave a written legal representation to the bank on asking for the grounds on which such objection has been entertained,
That the bank is bound to pay the nominee of the account, as per the policy for settlement of claims in respect of deceased account holders unless any of the legal heir has filed any case in court of law, in regards with such bank account and which is affecting her constitutional rights, and objection has to supported with a judicial order, in which it is specifically mentioned as to status quo. As per law the burden to proof lies on the legal heir in this case to prove the nomination of the nominee is wrong.
That the bank has not acted as per the laws and regulation of the bank and on the contrary has accepted the objection of a person who is not legally eligible to put any objection of any sort in terms of the banking rules and regulation which clearly states that the nominee shall receive the funds of the deceased in absence of any formal judicial order of any court of law filed by any legal heirs of the deceased in support of his/her objection to the bank.

Regards

Ramesh Singh
Nominee

On 1st oct, i had shameful action a fraud transaction by indusind bank..
stating that it is reversal of wrong credit;

This debit was done without my consent or knowledge from my account:[protected]manoj) and mark this transaction as fraud by indusind bank.

i am blogging this shameful by indusind bank and soon close my account with indusind bank, the most cheat and fraud Private bank of India;

An insurance policy was taken on behalf of my son s. ravi and the policy number is 03117307 for rs.1500/- per month from m/s exide life insurance. an ecs form singed by me and accepted for payment from my sb account number[protected]. now i retired from service and getting meagre amount of pension and could not able to continue the policy. while approaching the bank for closure of policy and requested for not paying the policy amount, they informed me that i have to approach the insurance company for cancellation of ecs, then only the payment will be stopped. but the insurance company is not considering my request. (the request was submitted by my son only). i very much shocked that as i had proposed a insurance policy and now i wish to close it, but i could not able to close due to a form given by me to recover the money from my account.

Now i want submit that whether i can close the policy or not. if it is possible kindly stop payment to policy from my above s b account.

Thank you very much.

V. n. soundararajan
Plot no.4, yercaud main road,
Kondappanaickenpatti, salem.