IndusInd Bank Complaints & Reviews

Dear Sir,

I have a Zero balance Savings Bank Account with Alleppey IndusInd Branch since 29.07.2006, Customer ID 10218479. I have taken a Vehicle loan (Loan No. ECD01693H) from Indusind Finance on 26.07.2014. The EMI of the loan was deducted from my SB account monthly (21st of every month) as per standing instruction given by me as signing the Loan agreement. Unfortunately last month ie, December 2016 my account was freezed without any notification. The Indusind Finance department send the cheque for clearing (Standing Instruction) and the same was returned with fine of Rs. 460/-. On 28.12.2016 I have contacted the bank and I got the information that my account was freezed and the same day, I have submitted KYC documents and Request letter for updating my account to Normal SB account with minimum balance 2500/-. Same day I had given the sufficient balance Bank statement with the Indusind Consumer finance division and they instructed me to pay the EMI of Rs. 1672/- with cash. Today I again contacted Alleppey Branch and not yet they can't activate my SB account. Now the Finance Division Instructed me to pay this month EMI + Dec Fine (460/-)+ Jan Fine (460/-). Today I Contacted Mr. Vipin (Mob. No. [protected]) with sufficient cash to close my Loan account but they are arguing If I pay the whole amount today, they can't stop this month EMI due to your old computerization Technic. Now I am instructed to contact on or before 30th January 2017 and they can cancel the standing instruction only on February 1st 2017. The problem is I will lost another Rs. 460/-.

So please activate my SB account (Today I have also submitted FATCA-CRS Declaration – Individual Customer) on or before 20th January 2017 and wavier the Fine accumulated

Dear sir
i have a sellery account on your indusind bank since 2 month
i don't have any pin no of debit card so i goes and chenged but my card is blocked
2 times
and then i called costumer care but customer care no cant solved my issue
and another call to care but call c'ant connect
and toll free no not worked
1st time used for pin 14/01/2017
care call on 16/01/2017
2nd time used 17/01/2017
result card block

i[censored] can help me hen please call me...Soon
dinesh
[protected]
jaipur

Dear Sir,

I gave a request for mobile Number change for my net banking on 7.1.2017 in anna nagar indus ind bank, still it not updated my new mobile number, i call the call center regarding this issue she said my new mobile number updated in only for sms alert, he forget to update the netbanking, please give another 3 days time for update my mobile number in netbanking

Sir, please help us to update my new mobile number for netbanking

please find the ref id which i received msg

Ref:47247730 and 47314235

Thanks
Joseph

Iam CH RAMASURYA NARAYANA with customer code ART02687H with Indus Ind bank have taken a bike loan in 21/01/2009 and completed my total loan payment on 13/06/2012 .But recently when I approached a bank to avail car loan I have been declined loan due to my low CIBIL score that is affected due to INR 100 loan outstanding of bike loan which I was not aware of . So I went to the IndusInd bank and paid the outstanding amount with a overdue of 3900 INR ON 07/08/2015 and the bank employee said the payment will be updated in ur CIBIL score and hence I will not be having any problem with my scores further.But it's been over one year that I cleared the loan but the payment is not updated on my CIBIL scores and still I failed to avail loan due to low scores . I went to the bank in between requesting them to update the payment but they failed to do so. And I think these guys in IndusInd bank are pathetic and upon my many complaints they failed to resolve my problem . Here iam attaching my mobile number [protected] . Hope u guys understand my complaint n solve .

Im following up wef 4th Dec'16 -Still issue not resolved

Not able to reset my net banking password

System Error - Username blocked to reset password

1) I have make call to customer care from from RTN- Phone was kept on hold for 20 min
Such incident happens wef 4th Dec'16

2)Walk in to bank - Every one pass on the matter to next chair - Finally no one want to take this as responsibility.

3) E mail to official complaint address as per mention on company website- Only auto reply received without ant value addition.

My account is on hld wef 4th Dec'16

Username blocked -

I want to cash withdrowal as same govt.& Other banks. I am enter branch and tailking about a self withdrow vicher/Slip then Emplyee give answer that this faicility not avialable in bank or branch of adarsh nagar, Jaipur, Rajasthan.
But this faicilitty are all govt. BankS
then how posiblle not avialable in this bank . What is RBI rulles is different in privite sector. This is very very bad from me. That is constmourS Rights not give that bank. Your wrong about this facility.

Dear Sir
I have opened an online a/c with Indusind Bank on 10 December 2016. submited the documents and call many times to the bank but till the date they not started my account and when i call them they said it will be stated today. They neither start my account nor refund my payment. I need help to either they open my account or refund my money.
thanks and regards
Shobhender Singh Bhati

Sir i have applied for pf in dominos may 2016. Since then i am not doing job i have salary ac in indusind bank. I didnt closed account as pf amount will be credited to same account . They credited pf amunt in nov26 but im unable to draw because it is showing 6543 dr in account . Please let me know how to get my money back .I didn't got any message from indusind bank towards deduction of money from my account

Hi,

Im Sarath Racherla held a two wheeler loan account with INDUS BANK, Hyderabad with account number AHE1280H starting from June 2015.

I made regular payment of 2526 INR on regular basis on every month on 21st.On 3rd month of my payment, i had received a call from INDUS BANK regarding the technical issue that my payment was successful. Next day agent from bank visited and took the same amount in cash, which continued for 2 months.( in form of cash payments).

To my notice, when i applied for Loan/Credit cards, i got rejection from each and every bank i applied, due to my LOW CIBIL score. I enquired with a private bank, and realized that my CIBIL was down due to INDUS BANK Two wheeler Loan payment for default amount of 250 INR. This non payment of 250 has impacted my score.

I had walked into INDUS BANK shalivahana Nagar, in Hyderabad for the statement, which showed my default status for 250 INR non-payment.

I made 100 of calls to your so called CUSTOMER SERVICE to get this clarified but really Im very much, highly frustated due to your poor and pathethic support.

Every time I make an email for support, they are requesting me to send a copy of my CIBIL score. Its a simple understanding that, if I was aware of my CIBIL score, i wouldnt have applied any LOAN .

When i reviewed my statement, the amount of 250 was adjusted by bank, and they said IT WAS BANKS MISTAKE ( TECHINCAL ERROR). They retificed their system and havent done thing over improving my score.

Becasue of this pathetic service, i already pre-closed my account on 16 Nov, and even then i was charged on 21 Nov an amount of 2526.

By this complaint, I want an immediate resolution for the Fault by Bank which impacted my score and reverse the transaction of INR 2526 back to my account...!

Your support will be highly appreciated.
Regards
Sarath Racherla

Dear Team

I have Not done Net Banking imps from my Indusind bank Website on My Saving Account No.[protected] on 04/01/2016 to My Other Bank saving ac in Andhra Bank of Rs. 2000, there was notification shown which says transaction error and then i got a text from indusb that, 'your fund transfer for Rs 2, 000.00 on 04/01/16 is timed out. Please check with your bank I will Explain IMPS No.
IMPS/P2A/[protected]/ANDB/One Thousand Rupees
IMPS/P2A/[protected]/ANDB/One Thousand Rupees
One Transaction is Successful & Second Transaction is not done.
When i checked my balance it got Debited rs. 2000 inr. And it is not credited to my Aandhra Bank Account till now. What should i do now. Kindly look up to it and rectify as soon as possible.
Please Resolve the Case on Your Priority... and Revert Then what's the Status of My Issue..
I will Attach the JPEG file.. it is the proof my Transction
Kindly Check this File

Hi Team,

I have taken car loan, and they promised monthly EMI 8800 Rs only.Later since 4 months thy have been deducting 9600 Rs .I have asked many times from the person .There is no response so far about.Totally thy have to credit 4000 Rs but no response. so its totally fraud finance team.

Please whom should i contact for complaint or queries.

Thanks,
Bala..
+91 [protected]

Dear sir/mam
I have a zero balance salary account in induslnd bank in sector 15 part 2 gurgaon. I have not operated that account after activation because my hometown was so far from this bank and i dont have this bank in my area. After shifting gurgaon, i have deposited 15000/- a day and after sometime 5000/- deducted from my account for non transaction charges.
I have checked my account and they said this is a saving account of maintaining 10, 000/- per month. But i have no information about it from the staff. I have to share some transaction with you.
I want my deducted amount back into my account asap.
Thankyou
Name-pooja negi
Contact no-[protected]

A representative of Indusind Bank call me offered a free credit card. After submit my all documents through mail I got to know they processed Platinum credit card which has joining fees which I can't afford. That's why I requested to cancel my credit card application ( By sending mail to premium.[protected]@indusind.com). I got an auto generated mail "We acknowledge receipt of your e-mail. Your Interaction ID is 46700337 We will respond to you within 3 working days." . After that I didn't receive any call from Indusind Bank till 30tn Dec 2016. On 31st Dec 2016 I received the credit card being not misused by other person.
But I want to cancel the credit card. Please help me on this. Also take action against your agent who promise false commitment to customers. People are involved in my case are devananda.[protected]@indusind.com and telly called whatsapp number is [protected]

I opened one zero balance a/c & also give on fdr of rs 90.000/ .
Bank debited rs 3346 at once on 28 july 2016 & i complaint for the same, and bank promise me to return the same within 15 days, inspite of refunding, bank again debited 3500/ again on 30.12.2016
as o balance charges . Bank is taking my all interest of my fdr
please reverse my 7100/ = .If i can do fdr of rs 90000/, i can also maintain my sb a/c balance of rs 10, 000 please help & dont cheat the innocent customer
charu bhutani ph [protected]
a/c no.[protected]

I have purchased Apache 160 bike from Indusind Bank finance at 15 month loan basis. Still completing 10 month due but they are not provide my photo copy of RC book. I went to directly and following there is no proper response. That response person also not picking my phone calls from now.

Very very worst response. In future don't choose this bank finance.

Thanks,

Christopher. J[protected]
Coimbatore

I have done imps from my indusind bank mobile app on 26/12/2016 to my saving ac in syndicate bank of rs. 8000, there was notification shown which says transaction error and then i got a text from indusb that, 'your fund transfer for rs 8, 000.00 on 26/12/16 is timed out. Please check with your bank (Imps ref no[protected]" and when i checked my balance it got debited rs. 8000 inr. And it is not credited to my syndicate bank ac no. [protected] till now. What should i do now. Kindly look up to it and rectify as soon as possible. Screenshots are attached.

I opened a current account with indusind bank Vikas puri New Delhi branch. After checking my account I came to know that the amount of Rs5750.00 has been deducted from my account in the name of signature card insurance charge. I told them I don't need any debit card. I complaint about it but they say you sign on the paper for that but I don't know when they take my sign. I request you please refund my money

Hello team,

My name is Tushardeep Singh, Account no.[protected], Branch Sector 67 Mohali, Punjab.
I did some shopping on 12th December 2016 of Rs 6000 using my IndusInd ATM card, but due to some technical issue, the amount deducted from my bank account was twice the actual amount, i.e. Rs 12, 000. I immediately called the customer care department and one of your executives named Shreya, registered my complaint and provided me with a reference no.[protected]. She accepted that the fault was from the backend and told me that 6000Rs will be credited to my account in next 3 working days. It's been more than 2 weeks now, and still, I'm being harassed by your executives for not been able to get back my money.

The same thing happened again on 24th December 2016 when I purchased something of Rs 700. The amount was deducted from my bank account but the swipe machine showed an error. Again I called one of your executives and he accepted that again the fault was from the backend and my money will be reverted back in next 3 working days. The reference Number for that issue was[protected]

I've been facing this torture from last 15 days. And when I try to call at your customer care number, most of the time it says that "due to RBI high call guidelines, all lines are busy, please stay on the line or call again later". The worst part is that when I have to waste my precious time to call you guys to get back my money that you've deducted unnecessarily.

This is not the way banking is done. I'm having my bank account in 5-6 other Banks too, but sadly, have to say, I've never experienced such a poor customer service. The same incident occurred with my HDFC ATM card too while shopping, but the amount was reverted back in next 24 hours. But you guys are harassing me like never before. It's been last dates of the month and since New Year is approaching fast, I don't have sufficient money in my bank account. Looks like my new year will be spoiled because of you guys.

Please, I request you guys to pay back my 6700 Rs immediately. I'm already been too much harassed.

My contact number is [protected]

RBI gives notification(nov 1 -2016 to dec 31-2016 ) on loan due relaxation but indusind bank not followed, they make a call to me and asks for the loan due amount, we will get it on ur place .

cheque also returned and return charges also debited because of insufficient balance.

can i give money to due amount collecting person, how its reflected on due paid, ..

how i handle this situation..

loan taken thanjavur branch -indusind bank,
name -anbalagan p,
loan type - car loan,

further queries or helping tendency by bank contact me on provided mobile number 99431161** ..

Dear Bank

Kindly Look Into The Matter On Immediate Basis With Desired Action Against
IGL, New Delhi .

The Complaint is " Violation of RBI ( Reserve Bank Of India ) Notification on Levying fees on debit card transactions by merchants – There are instances where merchant establishments levy fee as a percentage of the transaction value as charges on customers who are making payments for purchase of goods and services through debit cards. Such fee are not justifiable and are not permissible as per the bilateral agreement between the acquiring bank and the merchants and therefore calls for termination of the relationship of the bank with such establishments. "

Account Summary Below For Your Reference :

Rs. 11.50 ( 11 Dr Entries = Total Rs. 126.5 )
Above Entries under Heads " IGL - Janakpuri D Block, R.K. Puram, Sarojini Nagar, Shreyans " out of which the first 4 Dr entries are before the two credit entries on 5th Dec & 8th Dec which then is followed by 7 Dr entries again .

Below Dates On Which Purchase Was Made = Total 18 Transactions
25 Jul
30 Jul
15 Nov
17 Nov
21 Nov
24 Nov
25 Nov
28 Nov
30 Nov
03 Dec
05 Dec
06 Dec
08 Dec
12 Dec
14 Dec
16 Dec
19 Dec
22 Dec
All Above is Summary from Date 24th Dec 2015 to Date 23rd Dec 2016, Bank Account Number :[protected] ICICI BANK S/B Account .

It is hereby requested to please provide your stand/reason on the Violation of RBI Notification ( extract above ) and Reply Accordingly at [protected]@gmail.com on immediate basis .

The complainant urges to Kindly refund the eligible amount in the account number mentioned above on or before December 31st 2016, failing which the same will move the Consumer Redressal Forum/Court .

Warm Regards
Your Customer