IndusInd Bank Complaints & Reviews

I mohammad sameer, have issued a chq no:018362 [central bank] of rs30000/- to indusind bank, ganesh chandra avenue branch, kolkata - 700 012 on dated:21st day of july 2016 to mr swapan [a account opening staff].

He came to my office and offered to open a new saving account with a facility of choice number for my account, hence i fell interested and given all documents on 21st july 2016. Since then i call him every 2nd day to know the status of the process but this guy never shows any professionalism towards me. He noted all my office address, home address, father and mothers details etc in his diary and i requested him a 10 digit number to be my new choice account number with indusind bank and told him that if my given choice number is not avialable, please inform me i will give you another number and dont make my mobile number as account number. I called him many times and he says i am there and i told him that i dont want my mobile number to be my account number. On 26 july 2016 i receive a sms in my mobile that[protected] is reserve for indus priviege account. On 29th july 2016 i received welcome sms saying my account has been opened at g c avenue branch, kolkata. On 31 july 2016 i again received a sms saying my branch address, email, tollfree no and again i received a sms saying that my account[protected] is blocked for debit transaction, for details contacts branch or call toll free. I immediately call this swapan and informed about this. I scolded him how my mobile number has become my mobile number and he said sir this is not in my hand, all this account opening process happen from mumbai, our bank h. O. [he says h. O. Has the right to select account number for customer]

Hence i feel myself cheated and asked him to check with the bank, why i receive the my account has been blocked and i called him several times and he says he is outside and on reaching branch he will inform me, but it never happen and my repeated calling, he answered that my cheque had been returned and i angrily shouted at him in phone and asked the reason and he replied with insufficient balance. I want him this in written cheque returned note with narration saying insufficient balance in my issued account and challenged him to sue indusind bank, legally.

On 2nd of august 2016 i saw my passbook app of central bank, that amount of rs30000/- has been credited to indusind bank and informed the same to swapan and asked him about the cheque book, atm card, and pin and never got any information about the kit. He replied after two days that this information is not with us, all atm card, cheque book, pin dispatched is also from our h. O. At mumbai. I asked him whom to approach, whom to call he said nothing is in my system. On 6th august 2016 i received atm pin at my home address through bluedart courier. I again informed to swapan about this atm pin acknowledgement and ask him to enquire about atm card. Next day i called him and he replied no information is with him, all mumbai h. O. Knows about the dispatch. On 8th to 10th august i went ranchi for my work and came to know that atm card returned after watching my door locked and i came back and enquired the bluedart no:awb[protected].
I visited bluedard office at ajc centre and they said i returned the document. Again i asked him swapan about this and he said it will come again. Again it came by registered speed post and i received 11/08/2016. I came to branch to use atm card and got the message that card is blocked and report to g c avenue branch itself with swapan.

Some staffs at the panel hear about my problem and checked and told me that it will be sort out within two days. Again i used another atm to withdraw cash but were unable. Again i call the guy about this, he want me in branch. On 18 august 2016 i visited branch, told the whole story to miss susmita and she apologize about the harassment and scolded the swapan and uses my mobile to communicate with indusind bank customer care and came to know about my account has been freezed and will be done within couple of days. She assure me that i do not need to visit branch and offer me the visiting card of miss shristi srivastava. She advice me to call directly to branch and the above problem will be solved and again i call to branch on 20 of august 2016 and i asked for susmita and she came on call and handed over my call to male staff behind her - he assure me that till the saturday evening or sunday morning, my freezing can be solve.

Hence till date 22 august 2016 i used indusind atm at ripon street, kolkata but again i get message of card blocked and lastly i call customer care and informed everything to them on call duration:33min 8sec [[protected]] and they register my complain reference no:42294008. He told me to send email and now at the end of his call, he assure me that i will get quick resolution. I told him that i am now fed up of this harsh account opening fraudulent happen to me and esclating this matter to senior level of hierarchy of indusind bank.

Kind attn: miss sonia grovar [branch head]
Indusind bank, g c avenue, branch, kolkata - 12

Can u believe sbi bank atm allows me to withdraw 40k cash in a day and this indusind fraud sales person i told him i need 50k limit of atm card and hence i received pathetic 25k card limit. Thats why i tagged the subject as fraudulent in every arena — indusind bank, a newly opened branch at g. C. Avenue, chandni chowk, kolkata-700012


Regards,
Sameer,
+91-[protected]

Hi good evening,

Loan acc no : tag03146h
Borrower name : m arunkumar
Finance amount : 54, 366-/-
Loan date : 30.04.2016
Foreclosure date: 2.06.2016
Foreclosure amount paid : 54, 400-/-

I have been availed a two wheeler loan vide your loan acc no tag03146h, loan dated 30.4.2016, finance amount of rs 54, 366-/-.

And i foreclosed the loan on 2.6.2016 by payment of cash of rs 54, 400-/-

Since my repayment are routed through ach, emi amount rs 2905 -/- debited on 21.06.2016 after foreclosure of my loan.

Hence i request you to refund the debited emi and issue the below documents.

1.) noc and form 35 to rto
2.) noc to insurance hupothecation cancel
3.) no dues certificate

Kindly do the needful.


Regards
M arunkumar
No.2/4 brindhavan garden
2nd street, modachoor
Gobichettipalayam
Erode dt - 638476
Mb : [protected]

I have taken car loan (Car loan account no mwt00602c) from indusind bank, as per the agreement they needs to give me rs 5000/- back each year, which they have added in my emi for the insurance. But, after repeated reminders and mails, nobody has turned up till date. This amount should be deposited in my account in the month of march 2016. Last year also the same way they behaved but after launching complaint with you they refunded after 5 months.

Myself
Sunil kumar jajoria, residence for sector-23, gurgaon.
On 26th july, 2016
Two of your staff members (Mr. Varun and mr. Praveen) came to me and done a request for new account opening because of their closing issues...

On 27th july, 2016
I gave them a cheque of rs. 20, 000 (Bank of baroda) for new account opening with the name of chanderkala.
On 4th aug, 2016,
Rs.20, 000 debited from my bank of baroda account for new account opening in indusind bank.
On 20th aug, 2016
Still, i don’t receive my account number, cheque book, debit card as well as don’t received the reason for delay. Its amazing...
Now, i give you one weak time to do all issue in a streamline flow. I am fed up.
I am planning to close my all accounts in indusind bank, and never ever suggest to my near and dear ones.
Indusind bank staff member details:
1. Mr. Varun
Mobile – [protected]

2. Mr. Praveen
Mobile – [protected]
Regards
Sunil
[protected]

Hi
I has been already complain regarding my unwanted salary deduction, after that i got a call from client induslnd bank, but no body given satisfactory answer, and i got a via blue dart pod [protected]. From induslnd bank side but this no is not found. So kindly send me blue dart sleep.

I has been send already mail mr sandeep secter-63 but he did not give any reply on my mail, please contact on my no and and give me satisfactory answer.

Regard
Akansha singh
Mob no [protected]
Email id - [protected]@gmail.com

I'm nikhil, i'm located in bangalore and from more than a month the indusind people call me saying that my number has been offered with a credit card and call me 1000 times a day to collect the documents,
Once the documents were submitted no one bothered to contact me back with the application status.

Therefore, i myself called the customer services after 10+ days and get an update saying that the documents have not reached them and asked me to call them after 10 more days.

I wrote and email to the customer services which was replied after a long period stating that the application has been rejected.

Indusind bank: do recheck my documents and let me know the exact status. This is the worst services i ever experienced before.
This is not customer services, this is fraudulent.

Hello,
This is m. Shanti anjamma having deposits @sarpavaram branch in kakinada. The bank staff has issued a credit card worth 1.8l (Limit) and we were not informed about rs 23, 000/- coupons.

The registered mobile number suddenly stopped getting alerts and they take money from flexi fd and mark another fd with a lean amount without an intimation. No alerts have come during this process.

Is this safe banking?

Please take immediate action on the sarpavaram branch staff.in other case, the customers will tag your bank as a fraudulent bank.

Please do come back to me.

Regards,
M. Shanti anjamma
+91 [protected]

Sir, the employee of Induslnd Bank, Swaroop Nagar Branch, Kanpur Mr Shyam Gupta was issued a Debit Card against my permission and Rs 5000 of transected for the card scheme for which i was not interested.So i went for solution to the same branch then Mr Shyam Gupta and his senior Mr sarbjit Singh said when your coupon comes for Rs 4000 (as per the card scheme) we will give you cash and you only give us the coupon code and they were requested for that and they said i[censored] cancelled this card then Mr Shyam Gupta(your bank employee) has to pay for your card and might be he lost his job. So humanity i agreed but when my coupon code came I asked them for cash then both of them ignoring since one and half month. Now i am very unsatisfied with your Bank.
yours,
Pankaj Lakhmani
Mob No.[protected]

My Self Ramesh and taken car loan from Indusindia bank on 04/05/2015 and settled the loan 18/01/2015. But till date i didn't received
1. NOC
2. Duplicate Key and Loan surity documents.

Even after settling amount after six months ie. on 8th August 2016 EMI amount deducted from my bank Account.

My IndusInd Bank Customer Co5535622, Contract No.AWG00328C

Mr ratnesh mishra approached me for locker in aundh branch through reference.
Further details revealed that i need to take a policy for locker.

I refused him due to financial constraints. Next day he told me that i can take policy 6 month later but can have locker now. Only account with 30000 rs initial is required.

Asked me to fill in account opening document and give cheque. Further he asked me to sign policy document. Without cheque and asked me to gave him policy cheque 6 month later.

He asked me to attend the verification call and insisted that money will not be withdrawn as i have not given cheque.

My account was opened and 30000 + deducted for policy. Now he says he do not know money was withdrawn

A/c[protected]

Got credit card against fixed deposit. Request made at kilpauk branch for closure of fixed deposit liened with you and settlement of all credit card dues on 18th august 2016.
Branch promised closure and settlement within next 48 hrs. My payment due date was 23rd. I informed at branch and was assured not to worry.
Now they closed my fixed deposit deliberately on 28th and penalised me to the tune of ₹4251/- for your own lapse in service. I feel cheated and dejected.

I have upgraded my debit card in signature debit card, your executives comes to my office and offered me for upgradation of debit card.they told me the charges rs 5000 for this and they told me also about some discount coupon cost 4000k in different brands but when I received the kit coupons are of different brands...the amount they charged 5700 also, ..when I called back to the bank they said they will call back to me after confirmation from that executive.but today is the 4th day I didn't receive a call from them..now resolve my problem as soon as possible.looking for favourable response

Dear sir, i have used indusind bank credit card and i could not able to make the payment due to financial crisis and continuous death of my father and sister husband. So i have contacted bank through mail for settlement to close the card. But they have not responded my request and instead of settlement they have put the interest on every month even after my request. But suddenly i got the call from collection agent ([protected]) on last week and he requested to make the payment of rs.83000 against my actual usage of rs. 60000. I have tell him i cant able to pay that much of amount and i will close the issue legally. After some hours he called and asked to make the 60000. I told him clearly i cant able believe you and i will make the settlement through bank. After that he has not called. But today i got the call from another number ([protected]) and he asked about my native place and told him myself presently living at chennai not native. But he told he will go to visit my house and took the photos and will disclose the matter. I have asked the his manager number & mail id for further but he has not ready to give the same. Then how i can close the matter. So please take the immediate action against this incidents.

I have induslnd bank credit card with good credit limit first time i use this card and done the payment and experience is very bad.
In february 2016 month statement my due date was 25th feb 2016 with respect of rs: 1166/- only (One thousand one hundred sixty six only) and i did the payment at 3rd of march 2016 there was gap of 7days.In the next month bank has charged me late payment charges 550/- against 7days late payment of 1166/-. It more than 60% late payment charges within 7 days. They are charging like anything.

After i raise the concern with customer care, they raise my concern but approver authority has denied now the charges with interest has reached around rs.2710/-.

Whatever emi installment is pending, i am ready to pay but late fees plus interest amount i will not pay.
Complains numbers are:
601343
660529
686771
641116.

Request you to please look into this matter.
With regards.
Ram sharma
[protected]

Dear sir/madam,
I am ganesh shermale my saving account it bank.
My complaints for akurdi pune branch regarding account closing request. I will visit today afternoon akurdi railway branch mr. Suhas thakare executive. I i'll speak i want close my baner branch account so he speak to ur baner branch account so pls go to baner branch and close account and very bad service not handle proper me.
So why r me going my branch u banking core banking so bad service this person.
Pls update me
Thanks®ards.
Ganesh shermale
Mo-[protected].

I have already made payment vide cheque no 790945 of naval dockyard bank on 16th june 2016.
So please check and make my dues as paid as soon as possible and provides me a confirmation via call or message or by a phone call.
I have also attached photos along with this complaint.

Daer sir,
My Name is Naveen Kumar. My Contact Number [protected]. Sir Hamrara ek LCV Loan Amrik Singh S/o Jagjit Singh Ke Name Se Malout Branch me chal Raha Hai. Jis Ka Loan Ac no: PBL00076D Hai. Sir Jab Mai Jab Apne Loan Ki Kist Deposit Karwane Branch me Gaya to Vaha Collection Incharge Mr. Vipin Kumar Ki or Se Mere sath Misbehave Kiya gaya or Branch meri insult k gayi. Amrik Singh Ji Mere Realtive Hai. Kai Baar Mai hi Loan Ki Kist Deposit Karwane Jata hu. Sir Jab mai Last Thrusday[protected] ko kist Deposit Karwane Gaya tha to maine jab vipin kumar ko 17650/- kist di to unho me lene se mana kar diya. kehte ki aap ke loan ke 700/- rs Pichla Overdue pendingb hai Vo bhi Sath me Deposit karwao ge tabhi kist ki Receipt denge. Maine unko Kaha Mujhe pta ni tah Please aap ek Baar Is month ki deposit Karwa lo. But unho ne mere sath is baat ko lekar sab ke sahmne Misbehave kiya or meri Insult ki or kha Ek Baar bol diya Samjh ni aata. Kehte agar kist poori deposit nahi karwao ge to aap ki Gaadi Rukwa dunga. Maine Usi time Mr. Ajay Kumar Sales Manager hai jo Unko Call ki to Unke kehne pe bhi Mr. Vipin kumar Ne man kr diya kist lene se. Kehte Aap ja ke Ajay Kumar se hi Kist Katwa Usne hi aap Ka loan Kiya hai.So Sir Mai Apni Kist le ke Vapis aa gya branch me se. or Fir Ajaj kumar Ne hi meri Kist ki Receipt katwai Next Day. Or Mujhe Is Chakar me Bahut hi Kharab kiya gya. Meri aap se yahi requst hai ki aap ki or se Mr. Vipin Kumar par Action Liya Jae. Or Usne Jo Meri Insult Ki Uske Baare me Bhi Pucha jae. I shall be very Tahnkful to you.
With Regards
Naveeb Kumar.

Hello,

I got a call on my personal number offering a credit under some. After a long conversation with the Representative I agreed to have the credit card. I was told that based on my credit score found from my PAN number i was offered this credit card.

After all this a representative visited my office and collected all the required documents. I got verification call, verification mail on my official mail-id and also a so called verification officer had a visit to my residence.

Today, dated 25th July 2016 i receive a message on my personal number from INDUS stating " We regret to inform that we are currently unable to sanction a credit card to you. Thank you for your interest in IndusIND bank".

FYI...I was not interested at 1st place, I was convinced to have your credit card, So please correct the message.

What was all this, done for killing time? Have you had no other business apart from wasting my time.

And the funniest part is I got a call from another representative from your bank today asking if I need a credit card explaining all the polishing schemes you have got.

I REGRET MY DECISION OF OPTING TO BANK WITH INDUSIND.

And please correct the message you have sent.

Dear all,

Never apply for indusind credit service. The company provides very poor service.

Their staff & customer care misbehave & misguide to the customer.

I have apply for this bank credit card i was elgible for that as per requirement they disapprove my application & not provide me the reason of rejection. Then after i sent rbi guidelines for proper disclouse or exact reason of rejection even after that they don, t provide me any detail

Gopal singh rawat

I have applied for the credit card, but the card is not delivered, even after specifically said to deliver the courier to the official address but not delivered.

Question is, u want our office address, office ph. No., but don't want to delivery the courier to the official address rite? What the hell it is.

I have registered a complaint against this, he said 3 times card will be delivered to the residential address then it will be send to the official address. Even after getting confirm from customer why are you sending courier to residential address?

My complaint no is "24594". Now who is going to pay 575 rs to the bank?
What will be the effect on my cbc points in rbi? Since my pan card no. Is attested to the card.

With all due respect, i ask you to cancel my card. I don't want your card.