IndustryBuying.com Complaints & Reviews

This is with reference to my order[protected], bosch high pressure car and home washer, ordered on 26th oct and till date there is no update on what is happening to the order, when i try to call customer care they are not picking the call and not sure when they will deliver, i have already paid and really concerned about it. They cannot be so careless with customers

The items i ordered from industry buying. Product: 1. Copper pipes for ac, order no:[protected].
2. Decorative ceiling fan with light, order no:[protected].
Ordered but no update and when called the automated message says press 4 for customer service. When i pressed 4 it gets disconnected and i tried this more than 100 times. The others transfer the call but again it gets disconnected 100 times. The baseline is don't buy from this useless site. The organisation is not at all fit to be in the business. It is just waste of time waiting for the order and no intimation what so ever. Still waiting for my stuff but no reply from industry buying after sending emails couple of times. # cannot change so be careful and buy from some other legitimate sites in the market.

I was placing an order in industrybuying.com in 26.10.17 12.05 am for an meco multi-meter for rs 1916, during the payment process in net-banking payment the amount was debited from the account but the order was not placed.

My bank ref no :[protected]
Product id :1550
Payie name payu.in
Bill reference id :[protected]
Amount 1916

I was communicating with the customer care for past 4 days they were giving me no answers. Now my number automatically gets rejected when i call from my mobile, if i call from other mobile they will answer and if i give the complain number they will disconnect the call.

On further research i found that they are making fraud like this to many of the customers.

I have 8 audio recording regarding the customer care talk and 15 calls automatically rejected by them when i give my complain number. I have found that only my calls from my number is been getting rejected. It is a scam.

I placed online order [no.[protected]] on 15th october 2017 for purchase of two havells leganza 1200mm 4 blades gold ceiling fans fhclestbgl48. The fans were delivered to me on 22nd october 2017. I shifted to a new flat and the electrician opened the packet on 24th october for fitting it, we found both of the fans were defective. I immediately tried to contact over telephone on customer care’s phone no.[protected]. Most of the time i got the recorded audio message, “the online customer care executives are busy please stay on line or contact after some time.” after numerous efforts when ever i got connected with the online customer care executives, each time they informed that the server was down and hence they asked me to ring after half an hour. I also sent message to [protected]@industrybuying.com and got a computerized response tat i would be contacted within 48 hours. Incidentally this is 6 days of my complaint, but they failed in even contacting me. I furnish here-under copy of their reply.

Ticket id[protected] received order no.[protected] i
Inbox
• industry buying
To:[protected]@yahoo.com
Oct 24 at 1:15 pm
Hi
Thank you for writing to us! This email confirms that we have been appraised of the issue you are facing. The ticket number for your submitted query is 00318455. Our team will get back to you with in 24-48 hours. However please refer to the frequently asked questions below to quickly address your concern

How do i track my order status?
If you are logged in on industrybuying.com, you can track the order status through my accounts.in case you are not logged in, you can check the order status my clicking on track order in the header. You would be required to enter your order id and email id used for placing the order to check the order status

My order has not been shipped yet?
We usually ship items within 7 business days from the date of order confirmation. If your order is still in awaiting procurement state, our customer support team will help you in this regard.

My order was cancelled, how much time will it take to get refund?
Refunds are usually credited in original payment source within 2 business days of order cancellation. However in case of emi transactions the refund usually takes upto 5-7 business days to be reflected in users account.

Thanks
Customer support team
Industry buying
Ref:_00d28152vm._5000iwqle3:ref
Today i sent a reminder and once i got the same reply, which appears to be automated one.
In resolution either they should exchange with new good condition fans or they should immediately refund rs.5748=00 already collected from me.

My new address:
Flat no. Gb, blue sapphire apartment, behind basant bihar, land mark: sahzanand chowk, harmu, ranchi 834002 (Jharkhand)
With regards,
Anup kumar sinha

I ordered a zebronics speaker set 4.1 channel on 19th oct i received it today and the speakers are not working plus the warranty seal is also broken which means you have sold me a repaired piece now you are not picking up calls on you toll free and mobile number get in touch with me and giv me refund otherwise i will proceed for a legal action
Shaurya prabhakar
Order number [[protected]]

I had placed order on sept 5, out of three, two of my order were cancelled on sept 19. (Ref order no[protected] i placed order two items on oct 6, again on oct 24 my order have been cancelled (Ref no[protected]. While the items are still as available for order in the site. Why do they place the items as available that they can't fulfill... Unreliable online shopping and bad service

I purchased an autocop gaurdian 4a car security system from industrybuying.com. Manufacturer said they do not entertain direct request from buyer for product installation, but will do upon receiving request from seller.
I requested and followed up with industrybuying almost on daily basis to send a request to autocop for installation but it is still not done. Autocop is saying if the seller and the product are genuinine, they will rasie a request with invoice details and autocop will provide installation and warranty.

My simple request to industrybuying is that the product is kept at my home in same state it was delivered and is of no use to me without installation and warranty. So either get it installed or refund the bill amount and take the product back.

To whomsoever it may concern,
My name is vaibhav, i ordered a product through industry buying (Tracking#[protected]) on 17/10/17. Ib handed over the product to xpressbees to deliver, xpressbees is a very unprofessional courier company. It has been the third day since the promised delivery date (21/10/17) and no sign of my product yet. Upon tracking the product on ib/xpressbees, i came to know that the xpressbees personnel wrongfully mentioned that i refused to accept the product, which is a plain lie, because i received no call on my mentioned mobile number, neither did anyone showup at the door.
The aforementioned product was bought to be gifted to someone, but non delivery of the product on the promised date defeated the whole purpose.
I hold industry buying responsible for handing over my courier to xpressbees, a company that has no customer support whatsoever, that never shares the delivery personnel phone number with consignee, that has a very bad delivery record.
Industry buying has chosen a very bad delivery partner, i hope that my product gets delivered asap, and that no one else has to suffer like me. A humble request to ib to blacklist xpressbees.
Thanks,
Vaibhav

I order the kirloskar openwell submersible pump through industry buying online website and the order is conformed by the official mail from the company. I paid the full amount and assured that it will be delivered on 7th working from order placed. But on the 6th day, the company cancel my order without any proper information and intimated later by mail (12:21 pm 13.10.2017) the reason is due to unavailability of the product. But today (12.30pm 13.10.2017) also the product is available in the same website (http://www.industrybuying.com). all email conversation are screen shorted and shared with you.
Order no :[protected]Items)
Order date : 07 oct 2017, 02:30 pm
Amount : rs 6571
Payment mode : credit_card
Kirloskar openwell submersible pump kosn-1.525 1.5 hp
Qty: 1
Rs. 6571

An order placed with industry buying.com. Order no[protected]. Divano high back office chair dm-2018, an amount of rs 6490.00 including shipping charges rs. 350 paid on line through icici bank but the item not delivered yet to the delivery address at visakhapatnam-530017. Please verify and ensure the delivery is made or the amount returned at the erliest possible.

Order no.[protected] on 04/10/17 booked led bulbs and 14 feet aluminum ladder. On 10/10/17, i have received led bulbs, i have not received
14 feet aluminum ladder. Shipment no. S[protected]. Shows items delivered. Sms messages shows items delivered. But i have not received
14 feet aluminum ladder. Please look into the matter and inform me. I have informed industrial buying co.

I am one of the victim who is asking www.consumercomplaints.in to remove the wrong and baseless complaints done by people on their portal.

These guys call themselves a consumer forum where anybody can come and put anything against anynbody and these guys allow them to put this without any cross checking and proof. This anyboody can be a company's competitor as well who might want to spoil the company reputation deliberately.

Against that when company owners like us approach them to remove complaints they dont even assist.

When you run a portal like theirs it is mandatory to provide the contact details through which people can communicate with them and display only the right information.

This is wrong... These baseless things spoils the reputation of companies who have been operating hard since generations. This is bad... Very bad.

I think the time has came when we should complain against WWW.CONSUMERCOMPLAINTS.IN so that such things wont happen to companies who are not wrong.

Shameless people they are.

We need people to put pil against WWW.CONSUMERCOMPLAINTS.IN. We want to make this a national issue on behalf on all companies who are frustrated with utterly disappointing and baseless complaints being made here which these guys publish even without cross checking.

The guy who owns this portal is from latvia... Have got nothing to do with india then why are they not keeping a watch.. This clearly reflects their intention of extortion... Please suggest what to do and how to proceed..

Please comment your contact numbers or emails ids so that we can form a group and make a complaint against these guys in high court or sc

Dear sir,
I had placed a order on 11 sept.2017 and my order number is[protected], for two product namely homepro steam mopper and stainless steel assbin.
I have received oipro electric stove instead of homepro steam mopper and i have not receive the other product stainless steel assbin.
Kindly resolved my problem at the arliest. Thanking you.

Rrgards
Saithangpuia sailo

We have purchase techno double acting non magnetic sc series cylinders 50mm 80 mm qty: 2 of rs. 1662, order no[protected] dated 22.09.2017 address halopoly industries pvt ltd, f 19 selaqui industrial area, selaqui, in which 1 part is working properly, ense it was rejected item we have recieved, which we want to returned, whether replace the material or replaced the defected material to us on priorty basis.

I buy canon printer from industrybuying.com 2900b at 9-9-2017 order no.12571701
It delivered on 20th sept.. After installation printer was not working. After complaining, wenever canon engineer checked they said that printer was jam.. Nd there is some part is totally not workinng so should changed the printer.. After all. I take report from him and attached here
So please provide new printer.

Dear madam/sir,
We have placed an order with industrybuying.com site in the month of june and made the payment through netbanking. We received the intimation from the site that the items have been shipped through fedex on 30/08/2017 with order no:[protected] and tracking no as[protected]. Please do the needful and revert back at the earliest.
Regards,
Jeena kuruvilla
[protected]

Dear sir, i have booked two nos. Items e. G. 20 nos. 15 w led bulbs vide order no.[protected], which was received on 30th sept, however the remaining items which was booked i. E. 2 nos. Of led tube is still in processing.
20 nos. 15 w led bulbs vide order no.[protected], is worst quality hence it is requested to take back this supply and remaining order will be commented after its delivery.
Kindly look into the matter.

Hi,
I am one of your customer, i want to file a complaint here i bought some cable-wire from you last to last week.
But all those wire have been delivered to me the wrong color here. Stock is very old and manfg date 2015 or 2016
Its my humble request kindly chane or replace all wire asap.
Otherwise, i will make a case against your company in consumer court.
I am really dissponted by the service of industry buying.
Some photos attached for ur reference.
Kindly give me the solution in minimum tat as i am taking followup from last 4 times.
Regards,
Shashank
[protected]

Dear sir/ madam,
I have ordered 2 no kirlosker kds 225 2 hp centerfugal water pump having prodect code d[protected] by order no.[protected]. And paid amount in your bank of baroda account by cheque.
Today i have received only 1 parcel having 1 no kirlosker kds 225 2 hp centrifugal water pump. You are requested to deliver balance 1 no kirlosker kds 225 2 hp centerfugal water pump immediately.

—
Regards,

Deepak jaysukhbhai vora,
Director,
101, deepak residency chs. Ltd.,
17, lajpatrai road,
Vile parle (West),
Mumbai 400056,
India.
Tel: +91 [protected], +91 [protected]

Hi i

I had ordered a d - link d-link 24 ports switch - dgs-1024c order no :[protected] on 25th of september. The payment was made through credit card. The product has not been delivered so far. When i check the tracking it still says the product approved. There is no progress from the company side

I am worried about the order and the payment that is made. Please resolve the issue

Ranjith

I