IndustryBuying.com Complaints & Reviews

I had placed an order for "pahal 5 drawer tool box cabinet" (Order number :[protected] on your site, but it's very unfortunate that a "3 drawer tool box cabinet" has been delivered to me for which i paid an amount of 5 drawer tool box cabinet. Now when i contacted on you tolll free number, they advised me to mail the product's photograph with packaging. When i sent mail, now they are asking me why it is wrapped with a paper with paytm sticker, for which they can't exchange the wrong product delivered to me. This is very ridiculous. Now i don't know what to do??? Why don't you find out the vendor who packed it with paytm sticker and delivered that to me..

Regarding this i just simply want the product to be taken back and deliver the product i had ordered or give me back the differential extra amount paid by me.

Your product is not working and if we contact with you, than your answer is not satisfied
I will pay cash on dillevery for your product and my order number is[protected]

My labour will not work frome 4 days we lost my cost of labour
Pls. Give me responsible person's contact number to call him
My number is [protected]

Thanks
Vijay

I placed an order 26.5.17 through your site and my order nos. is[protected] but till date nothing is communicated to me about my order. I called twice on the toll free number and the response is so bad that I have no words to explain.
Today, the person straight forward told to cancel the order, if don’t to wait and with attitude that he least bothered.

After this conversation, I realized that I made biggest mistake to place the order through your site.

Request to kindly let me know he date of delivery and oblige me first and last time.

On 27th may"17 i have received my, - order no:[protected] invoice no..[protected] (12vcar impact wrenh, make: inder industry fail to work. The machine move internally but impact would not come even trying several time as per manual with 1, 2, 3 min waiting on alternate day. The material despatched without quality check, even battery jack dead. I wonder how a reputed company like u would market such spurious thing. So earnestly advice me what to do."[protected]@gmail, com"

The product doesnt have a bush and is not stable hence cannot be used. I ordered a product and got a faulty product and the company is refusing to accept it back. The company is saying to purchase a bush and send the copy of the bill to them they will repay the cashback on my next purchase but I dont wanna purchase anything from that fraud company anymore. Kindly replace the product or take it back and give me my money back.
Order id- 1880940

I have booked above order on 25th april 2017. But the same has not been delivered to me. Complaint has been made several times. But every time they reply that there is some issue with the vendor. So there is delay in delivery. I have paid them in advance. Still i am facing problem in getting delivery. Now i am fed up with industries buying. Please cancell my order withot giving any further excuses & refund my money immediately so that i may purchase it from somewhere else.

Order no[protected]. Product delivered on april 3rd, 2017.

I have received a different (Wrong) product on their website: http://www.industrybuying.com/toggle-clamps-steel-smith-CL.CL.TO.409603/?q=STEEL...⇄

Also, refer the attachments what delivered by industry buying.

More than 30 days am trying to return this product they do not take the product back.

Additional details - on april 26th what they have committed:

“dear customer,
Greetings for the day!!!
This is in regard to your order 1668739. Kindly accept our sincere apologies for all the inconvenience caused to you. We're writing to let you know that we have initiate the refund against your order from our side. You will get the refunded amount within 2 to 3 business days. Thank you for your patience & support in this regard.
Have a nice day!!!

Regards,
Vishal tyagi
(Team ib)
”

After refund committed, more than 9 working days gone, still not resolved this issue industry buying.

They never care about post delivery.

I have ordered a pair of chairs which i later cancelled!!!they said that the refund was initiated on 29th april but i havent received the money yet. its been a week.
sbi credit card customer care confirmed that it doesnot take more than 72 hours for refund
they are providing a transaction id which is of no use as bank is saying they cant do anythng with that transaction id
On continuously calling they are saying that kindly contact ur bank and bank is saying that contact ur merchant
kindly look into the issue

Following was ordered:

1prigan mahindra xuv 17 inch press fitting wheel cover (Set of 4)
Brand: prigan
Type of product: wheel cover
Sub type: press fitting
Car make: mahindra
Car model: xuv
Size: 17 inch

Following was received
Prigan scorpio 17 inch press fitting wheel cover (Set of 4)
By prigan
Features
Type of product : wheel cover
Sub type : press fitting
Car make : mahindra
Car model : scorpio
Size : 17 inch

Although the size and fit are same but the shapes of covers are different and made for different vehicles.

Plese make sure to deliver the object being ordered rather than the size and fit only

I have order a ford ecosport stepny cover diamond white colour-oscar worth 40069, on 16 april 2017 (order id[protected]
from industrial Buying.com.
And today 27 april 2017 i got a damaged stepny cover.
And finally i hv decided to refund it bt nothing a options to refund it.
The toll free no.[protected] of industry buying.com dosn't work.
So how i get back my money rs.40069

We purchase around 6 executive chairs which cost us around rs 3600 each in march 2017. The product came in two batches for which there was no proper email communication. We took over 2 weeks to install the chairs as we were shifting to our new office. Once installed we came to know the poor qulaity of the handles, seat cover torn at many places, handles bent, poor seat cover quality, wheel not working properly after using for hardly just 1 week. When called them they updated that within 48 hours we should have updated them. My question is why you have allowed poor quality vendors to market their products in your website. It shows how they have streamlined their vendors in their website.

I have transferred Rs 1114/- on net banking throw Indian Overseas Bank, on[protected], to Industrialbuying.com
The details are:
Bank Ref:PAYU-www.industrybuying.[protected]@827637.
The acknowledgement for receiving the amount has not been received.
The client number:[protected]
If the amount has not been received yet the same may refunded to me, pl.
I request early disposal pl.

आदरणीय महोदय,
मैंने industry bying से ऑनलाइन housefull[protected] mac 38 x 15.9 x 15.1 inch 3 doors storage cabinet बुक कराया था। जो safe express से मुझे uninstall स्थिति में प्राप्त हुआ, जिसके लिए मैंने रु. 2420 का भुगतान किया, डिलीवरी मैन ने बताया कि install करने के लिए कम्पनी को फोन करना पड़ेगा। वेबसाइट (Industrybying.com) पर चित्रित फर्नीचर में कहीं भी जिक्र नहीं था कि उक्त फर्नीचर uninstall स्थिति में मिलेगा अथवा उसमें install करने की सुविधा नहीं मिलेगी। मैंने कई बार कम्पनी में फोन किया परन्तु कोई संतोषजनक उत्तर नहीं मिला। मैंने उक्त कम्पनी को मेल भी किया, उन्होंने कोई solution नहीं दिया। कम्पनी के द्वारा मेल से हुआ पत्राचार इस मेल के trail मेल में उपलब्ध है।
इस मेल के माध्यम से मैं आदरणीय महोदय के समक्ष उक्त कम्पनी की शिकायत दर्ज करा हूँ कि मुझे उक्त फर्नीचर को install कराये जाने की सुविधा कम्पनी के द्वारा प्रदान कराइ जाए, अथवा मेरे द्वारा भुगतान की गई राशि लौटा कर उक्त फर्नीचर वापस कराया जाए।
इस मेल के साथ मैं कम्पनी के वेबसाइट पर उपलब्ध विज्ञापन का screenshot एवं डिलीवरी स्लिप संलग्न कर रहा हूँ।
आदरणीय महोदय से अनुरोध है कि उक्त प्रकरण पर न्याय दिलाते हुए कम्पनी को उचित निर्देश देना चाहें।

Thanks & regards
Manoj k dwivedi
Section officer
Uidai, ro lucknow
Mob. No. [protected]

I placed an order with ib on 7-feb-2017 for a premier 18"x36"x78" stackable slotted angle rack.
I waited for a month and then contacted ib customer care on 6-mar-2017. They took down my details and said that someone will contact me in 2-3 days. I waited for a week and no one contacted me. I again reached out to ib on 13-mar-2017 requesting them to cancel the order and process a refund since i had fully paid for the order via net banking. I still am awaiting for a response from the ib cistomer care for the email i sent them on 13-march-2017. I have also sent them multiple emails asking them about my refund which has not been processed yet. It is over 2 months since i placed the order and i havent received the product nor they have processed the refund.
Since there is no response from ib, i am planning to take legal help and register a grievance in consumer court. Hopefully ib will respond to a legal notice.

I ordered a AX3 and Instead I was sent a AX4, I called and complained, thereafter a senior accounts manager called me up and told me that everything will be looked into, but nothing happened, today i called up the operator refused even to answer any questions and said it was too late, Now that you are refusing to do any thing about it i think it is plain cheating sending the wrong product.

I have ordered the item on 18th and still not received.
Many times I called the call center and every time I am getting the same answer.
"Wait for 24hrs"
The persons attending the calls are not at all helpful for resolving the issue.
Arrange to the deliver the item asap or tell me the steps to get the refund.

Makita Electric Grass Trimmer UR3501
Brand: Makita
Model: UR3501
Type of Product: Electric Grass Trimmer

Out of my 16 items only 4 delivered after 10 days, on sunday[protected] i received a parcel and the outside pasted bill was of vacuum cleaner and pressure washer but it was only 2 wipers inside it. many times i called customer care but no respond. i want my order completed within 5 days only. customer care executive is not responding properly, many times i tried to get proper response but ultimately it was a disappointment.

Dear Sir
Refer our order No[protected]!
Quantity TWO Precise Table top Magnifier with Light, 5x were purchased vide the above mentioned. One of them had its lamp broken the moment package was opened.
The issue was flagged immediately with their customer care.
It has been two weeks since we raised the flag for the issue. We haven't received any reply from their side.
It seems the issue is being taken very lightly or being ignored.
It is extremely unprofessional of these people and further delay from their side will compel me to resort to formal complaint on various fora and possible black-listing.
I would like to know the status ASAP.

Regards

Dear sir/maam,
One deep-freeze buy order no :[protected] yesterday it is delivered, but freeze body demaged so, muje essa product nhi chahiye, order online diya toh aap esse product send krenge kya, a companu growth by customer satisfaction, but esse product dekh k toh kya customer satisfy hoga aur koi leta hoga toh usko b mna hi krna pdega,

# boday demage
# bill pura fata hua.
Customer paise de rha he, esse hi product sell krti h kya aapki company, i need my money return, i will send your product back to you, esse demage product nhi chahiye. Muje mere paise return chahiye with transportation charge jo ki abi send krunga tb legega wo.

O please request to you plz customer ko acche product send kro taaki aur 4 jno ko bole ki waha se lo, but esse product send kiya ki...

Demage body photos also attached you can see

I placed order on Mar 10th on industrybuying site - the order no provided was[protected]. I am unable to track this on the site /or reach them on their customer care number. Though they informed that the product will be sent within 7 business days - there is no sign of it even after 10 days. There is no option to cancel the order either. Please help to take action to return the money/ deliver the product.