IndustryBuying.com Complaints & Reviews

I ordered two products on 26th july 2018. I also paid the money.
1. Stanley 4 drawer roller cabinet with abs top tray stmt99069-8
2. Var tech smoke absorber table clamping 493 a esd.

I received the var tech smoke absorber on aug -01.

But the stanley 4 drawer was not yet delivered till this second.
So i logged more the 20 complaints and inquired about that product status. But they are asking time again and again. At last on 20th august 2018 at 9.45pm i received an email and also a text message stating that the was shipped and also that msg has the tracking number with courier name.
Tracking number: [protected]
Courier name: tci-xps
So i wait till 25th aug. But after that no response from the courier side. Also i cant able to track that number. Because it was disabled. So again called to the customer care on 25th aug. At that time the customer care agent said that the item reached chennai you can receive your product within 24 hours.
But i said the tracking number was disabled. But the agent said that you can track your product on tci-xps website. I aslo checked but it was mentioned as the number was wrong. Again i called the customer care, they said that you will received within 24 hours.

But i dint received. So i called the customer care today at 9.30 am. They said that your product is in processing stage only it will take again two days to dispatch the product.
But in the website it is mentioning that your item is shipped on aud-21st at 3 am. I aslo received an email and also one message. But they are saying that i am giving wrong information. They also said that i ordered the product on 27th july only. But in the website itself it was mentioned as 26th july 2018 at 12.15 pm. Eventhough they are saying that it was july 27th only also your item is under processing only. Also she said that i giving all wrong information. They said that everything i said was wrong. I asked them to transfer the call to the higher official. But they refused it. They asked me to put an email and have to wait for 24 to 48 hrs for the call back. I dont know what to say. I really fedup with their service. They also disable the cancel order option. If the item is in process only means how the cancel option was disabled? How the tracking no. Was generated? How the mail and msg was received that the item was shipped?
Whether its all their fault? Or as mentioned by them am i giving wrong information?
I atteached all the data and screen shots for proving that i wont gave any wrong information.

I am really upset with their service and customer care.

After placing the order i have been waiting and whenever i connect they always mention that order will be dispatched. This another fraud company never place any order you loose money and time.

I have been waiting they resolve this. I think they are wasting every bodies time & money. Looks like they put up the dummy website with fake inventory. If any one place order they take money and they may source the product out in the market.

Order id is 4431886 and 4429757
We are following up with customer service team of industrybuying.com but they are unable to answer the reason of too much delay in above mentioned order id. If more than 7 days, you need to dispatch a material then how the need of industries will be fulfilled?
Moroever, the response of customer team is pathetic as maximum time, they dont attend call during office hours. If they receive, they are totally clueless about the status of the order.

Complaint against order number :[protected]
I have ordered 10 jcb electric planers with order no.[protected] from industrybuying.com on 22th June 2018 of amount 27500. The payment has been made through NEFT as there were no COD option. After the order was placed, its more than 1 month they didn't dispatch it. All the time I call the customer care they just told me that the order didn't shipped due to some vendor problems and asked me to wait 2 more everytime i call and at last I have to cancel my order. On 24th july i have cancelled my order. I have sent all my bank details to them. I got a mail from the customer care team saying they will process the refund within 2/3 days and it will reflect in my account within 6/7 days. But as of now I haven't received any refund from them. So i want to raise a complaint so that I can get the refund as soon as possible.. Please help me

Hi,
I have purchased zebronics speakers from industrybuying.com on 12th june 2018 and it has not been delivered till 25 june, due to getting false promises from customer supports guys, i have cancelled the order and wanted my refund the amount, but now after waiting one month the refund is not received, and customer support saying false promises that it is in process and will be refund two to three days all the time in last one month. Don't know how this organisation works.

Product purchased under order #[protected]
As per the order the Post hole Auger and the drill bit was ordered, only the Auger has been delivered. Due to repeated requests u are unable to deliver the second item i.e drill bit.

If the appropriate size of drill bit cannot be delivered the said equipment does not fullfill my requirement. I would like to return the product incase the drill bit cannot be deliver. The product is still intact in the box lying unused can check before return.

Aldrin Viegas
[protected]

I have ordered one Office table from industrybuying.com while purchasing product they have told me it will 12-15 days to dispatch which I am OK with it. Now its been more than 15 days my product is still not dispatch. I have paid all the money since there was no option for COD. I have tried calling them mailing them but I am getting the same reply that my product will dispatch in 2 days. After all this I have search reviews abut industrybuying.com and found out that lots of people got cheated from this website. I wish I have read all this before buying online from this website.

Please help me anyone.

May 29, 2018 ordered an office chair from industrybuying.
June 6, 2018 chair was delivered. We assembled it and noticed that it leans to to right.
June 8, 2018
A. Sent an email to [protected]@industrybuying.com explaining the situation with the defective chair including pictures.
B. Filled out industrybuying.com's return/replace form online and added the pictures.
C. My office manage called industrybuying to see what else needs to be done on our part.
June 8, 2018 22:12 received email that our "return request received"
June 20, 2018 17:28 received an email from bhawna sharma @ [protected]@industrybuying.com which states "we would like to inform you that we offer return/replacement within 7 days of delivery of the order. Unfortunately we don't received the required images in time period..."
Besides the broken english, what!!!, i send the pictures and filled out the forms and my manage talked with them with in 2 days.

Industrybuy.com are thieves and should be shut down.in india where it is so difficult to get a phone or bank account a shady company like industry should never be allowed to do business. It make one not want to trust companies here in india.

I booked 1 crompton motor with industry buying. I done payment also but till now no information about my product even concern person didn't receive my call. Customer care no. Also not receiving my call i want to return my money or solution as soon as nither i will complaint in consumer court. When i booked motor concern person told delivery by one week but till now i don't receive even dispatch information. I am loosing my business because of i trust this company and concern person. Its really very bad service giving me company

Mere name deepak sharma from modinagar district ghaziabad hai. Mane online industry buying (Company name emtex engineering pvt. Ltd.) ko two solar india ke panel jin ke warranty 25 years hai company ko order keye tha jiska order no.[protected] dated 24.04.2018, ek panel ka price 8306/-hai. Ye panel mujko 27.04.2018 ko received huai mane panel installed kra leye panel shai kam kar rhe thai lagbhag 10 din tak, 10 din k baad solar charging me problem aane lge mane indusrty buying me custmor care me baat ke tho unhone btaya ke warranty to jis company ka product h whe se melege or solar india ka number btaya, mane solar india me mr sudeep garg (Mobile number [protected]) sai baat ke to unhone mujse panel ke picture what's up per mange mane send kar de picture dek kar unka reply aaya ke sloar panel humare brand ka nhe h or phone per btaya jis time ap ko order received hua tha humne us k baad panel sale keye thai industry buying ko, company ne ap ko humare panel sale nhe keye isleye hum ap ko koi warranty nhe de skte fir mane industry buying care me mail ke or phone per baat ke to reply aaya ke humare police ke hesab se hum kuch nhe kar skte ap within 7 days me humko btana chaiye tha
Sir pls btaye warranty kha se melagi

I received only 2 items out of 4. Today(21st May) I received the 2nd item from my order and one item is under transportation. But they sent me a message that my all materials are successfully delivered to me and nothing is remaining in my order. I sent too many mails to the customer care of IB regarding pending material but I didn't receive a single reply from them. What about the remaining one item? I already paid full amount to all my purchases. Pls open and check my mail there I attached advance payment receipt copy. Don't be silly with customers. Try to be genuine or atleast real one.

"""""I ordered mechanic hand tools (Taparia socket spanner set, taparia double ended spanner set, stanley combination spanner set, stanley feeler gauge) worth of rs 4800. The order number is[protected] dated 9th may 2018. Still the materials are not shipped. Here i've to seen so many negative comments on your service. Now i got a little bit fear on you. Am i trapped?
Order number is one zero three nine eight six four zero eight..."""""

I received only 2 items out of 3. Today(21st May) I received the 2nd item from my order. But the sent me a message that my all materials are successfully delivered to me and nothing is remaining in my order. I sent too many mails to the customer care of IB but I didn't receive a single reply from them. What about the remaining one item? I already paid full amount to all my purchases. Pls open and check my mail there I attached advance payment receipt copy. Don't be silly with customers. Try to be genuine or atleast real one.

"""""I ordered mechanic hand tools (Taparia socket spanner set, taparia double ended spanner set, stanley combination spanner set, stanley feeler gauge) worth of rs 4800. The order number is[protected] dated 9th may 2018. Still the materials are not shipped. Here i've to seen so many negative comments on your service. Now i got a little bit fear on you. Am i trapped?
Order number is one zero three nine eight six four zero eight..."""""

My order No.[protected] placed and confirmed on 03.05.2018 but till now the material is not received.In this regard i contacted CUSTOMER CARE No.[protected] with a gap of every 48 HRS since last 10 days but each time when iam called Customer rep are telling wait for 48 HRs. what is the solution in this regard.   Replace all

I ordered I-ball headphone, in industry buying they sent me defect product and one side is not working from delivery date onwards

they are lease bothered about the service they delivered the fault product to the customers and guiding us to go to service center, they are fooling peoples by quoting less rate and doing fraud marketing . Avoid booking any items in this website, no 1 fraud site

I ordered the vaccum cleaner on 2 may and cancelled the order on 11 th may

I didn't received the refund amount yet which i paid.

Initially they mailed me that i will get the refund after 3 -5 working days but it's over 7 days and no result.

I tried to contact customer care but phones were out of service, also not replying to my emails.

Order no[protected]

I brought Premium Chair from industrial buying in online shopping site.My Order No:[protected], date 27.04.2018. but still I am not getting that order till date.concern authority not lifting call. I called many times, it is out of service

Item Name: Supreme Ornate Premium Chair - Black and Red,
ORDER NO:[protected]
buying web site: https://www.industrybuying.com

STILL WAITING MY ORDER. IT IS NOT DISPATCHED.
I called many times from this no.[protected]. it is out of order

I ordered mechanic hand tools (Taparia socket spanner set, taparia double ended spanner set, stanley combination spanner set, stanley feeler gauge) worth of rs 4800. The order number is[protected] dated 9th may 2018. Still the materials are not shipped. Here i've to seen so many negative comments on your service. Now i got a little bit fear on you. Am i trapped?
Order number is one zero three nine eight six four zero eight

I ordered the printer on 22nd april and cancelled the order on 25th april

I didn't received the refund amount yet which i paid.

Initially they mailed me that i will get the refund after 3 -5 working days but it's over 10 days and no result.

I tried to contact customer care but phones were out of service, also not replying to my emails.

Order no - 3894670

Venus tool trolley
Order no:[protected]
Purchase was made on the 6th of april by card.

The shipment number they gave is incorrect.
They refuse to refund and after sending them numerous mails, they respond that they have sent the case to their seniors.
They do not respond to phone calls.
I have posted on their facebook page but no response either

Hello, I have placed 2 orders on 13th April, 2018.

Order No :[protected]

Order No :[protected]

Both of the items are not dispatched yet and it's been over 10 days. I'm really frustrated about this issue and i have tried to contact their customer service via phone many times but no one is interested in picking up the phone call.

Please ship the items or kindly refund the amount.