IndustryBuying.com Complaints & Reviews

Address: 403601

Website: www.industrybuying.com

I placed an order through www.IndustryBuying.com portal for an item of high value. The order didn't get placed successfully on the portal, however the money was debited from my bank account. Its been over 7 months now and I still have not received my money back. I do not know what kind of payment gateway they are using but it appears to be fraudulent. I have been told by them they have not received the funds and to check with the bank. On checking with the bank the bank is stating that the payment went through successfully Where is my money lying its not a small amount and I should have got the refund max in 2-3 weeks not 7 months.

Jun 9, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your our transaction id/Reference number or statement, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB

Verified Support

Apr 27, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your transaction id/Reference number or statement, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB

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P

premkumarparadise

from Coimbatore, Tamil Nadu

May 7, 2018

Please change my bill in company name

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Address: 110030

Website: www.industrybuying.com

I have placed order for:
Order no:[protected]
Anabond 100 gm heat sink compound 652c
Brand: anabond
Type of product: heat sink compound
Packing size: 100 gm
Model no: 652c
Expected dispatch by 24 apr 2018

Still now no response from industrybuying company.
I tried so many times contacting the customer care but failed to get any concrete replies. I send messages through their online process but no reply.
I even tried to contact their ceo & md in linkenin but failed.

Jun 1, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2018

IndustryBuying.com Customer Care's response Dear Customer,

kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that we have cancelled your order & refunded your order amount with the reference id [protected] on April 25, 2018, & same will get reflect within 4-7 business days from the date of refund. We appreciate your understanding and patience in this regards.

Warm Regards,
Customer Support
Team IB

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M

mailbox 5055

from Chennai, Tamil Nadu

Apr 25, 2018

Order No.[protected],[protected],[protected]. I've bought 3 products on clearance sale. Wherein they have overcharged GST on full value and later on adjusted that with product value. This issue has been raised with Industrybuying Founder Swathi and Customer care team without any resolution.

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Address: Lucknow, Uttar Pradesh, 208026

Hi, i purchased a ladder from industry buying but product was not even shipped after 15 days. So i cancelled my order and asked them to refund my money. As per their mail it was supposed to be done in 2 to 5 days but it was not done. I dropped mail (As their customers helpline number was not working) but still they said it has been forwarded to finance team and not given any date. It is about month now i have not received my money back.
Order id 1037033 order date 17 march amount 2292

May 22, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 16, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your correct order id, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB

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K

kumar dixit

from Baragaon, Uttar Pradesh

Apr 16, 2018

Order I'd is[protected]

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A

Anand DS

Apr 25, 2018

I have placed an order and apart from the payment receipt, no updates on my order so for

pls keep the customer informed of the status

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Address: 560092

Hello,

I have placed the order for water pump on 8th april as i need it urgently however there is no any update than payment received.

It is a summer and i can wait till 19th afternoon to receive this shipment. Else, i shall cancel this as it is of no use for me.

By seeing the complaints on your site, i rethink whether i have chosen right place to order my shipment.

Thanks

Mahesh

May 22, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Apr 15, 2018

Updated by Mahesh Kulye Hi,

I have ordered kirloskar water pump with order no.[protected] on 8th april 2018. However, even 8 days after confirmation of the order, it is not moving at all.

The delivery time mentioned during buying was within 8 days to my pin code address and this is the only reason i bought it.

Since it is summer with heavy need of water, i can not wait more.

In this regard, requesting you to cancel my order and refund the money on my account.

You can call me on [protected] if you have any questions.

Thanks

Mahesh

Verified Support

Apr 16, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that your order is under the process of procurement and we have also forwarded the complaint to our concerned department. So, we request you to allow us a bit more time. We appreciate your understanding and patience in this regards.

Warm Regards,
Customer Support
Team IB

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Address: Sagar, Madhya Pradesh, 470001

Website: [email protected]

Sir,
I have placed the order for dewalt angle grinder model no. Dw801 wide order no.[protected] dated 14.03.2018. I paid the amount rs 2386 through sbi netbanking.
You inform me by message my tracking/ shipment no. Is[protected] through tci exp courier service. This tracking no is fake and of another party of kolkata w. B. You not send me my ordered goods at my address and it not have been deliver.
I called industry buying customer care service several times but there is no solution.
Pl send me my ordered dewalt angle grinder model no. Dw801 otherwise refund me amount rs 2386.

May 22, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have forwarded your complaint to our concerned department & working on your complaint. So, we request you to allow us a bit more time. We appreciate your understanding and patience in this regards.

Warm Regards,
Customer Support
Team IB

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M

M S Rajput

from Korba, Chhattisgarh

May 2, 2018

Please refund me Rs 2386.

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Address: Sri Amarajeevi Potti Sri Ramulu Nellore, Andhra Pradesh, 524101

Sir
I have placed the order for ladder model number2611. Wide order number[protected] dated 21/03/2018.
Paid the amount through sbi debit card.
But till date not received the item.
I would like to cancel my order due to so much of delay. Hence i have purchased locally.
Requesting you pl. Cancell my order and refund my total payment back to my sbi wallet.
Pl. Do the needful action at your end immediately.
Regards
Vsmurthy
Professor in narayana college.
[protected]

May 12, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Apr 09, 2018

Updated by v.sreenivasamurthy Regarding order no[protected]

Verified Support

Apr 11, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that refund against the cancelled order will be done within 3-4 days from our side and same will reflect within 8-10 business days in your account from the date of refund. We appreciate your understanding and patience in this regards.

Warm Regards,
Customer Support
Team IB

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I had ordered an ac on 23rd march 2018, and on 29 march 2018 they delivered only the indoor ac unit but not the compressor. And since then they have been beating around the bush snd giving silly reasons for not delivering the complete product inspite of full payment in advance.
Industrybuying can only cheat people and leave them to suffer with incomplete orders. Pathetic management and unprofessional service. Order no.[protected]... Will never recommend this site to any one... Worst experience ever

May 22, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have forwarded your complaint to our concerned department & working on your complaint. So, we request you to allow us a bit more time. We appreciate your understanding and patience in this regards.

Warm Regards,
Customer Support
Team IB

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N

NeeshaK

from Ahmedabad, Gujarat

Apr 13, 2018

Unprofessional team and company

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V

Vishwa Krishna

from Mulki, Karnataka

Apr 20, 2018

I have ordered for submersible pump on 14-04-18 through industry buying.com for which the payment has been made. I haven't got any information regarding shipping or dispatch pls let me know how to track the shipment status.
Order no[protected]

incomplete product delivery - Comment #3073782 - Image #0

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Address: Mumbai City, Maharashtra, 400059

Website: industrybuying.com

Ordered on Industrybuying.com, Product is Plastic Crates. Order Number is[protected], I have Paid Online, and not Received the Products Yet.

Customer Care is not Providing any sort of Resolution. They say they are Procuring the item and to please wait. I asked for hw long they do not say. When i talk about the refund they stop answering. On the site they say 100% Buyer Protection .. I dont feel protected. Disapointed with the service.

May 11, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 10, 2018

IndustryBuying.com Customer Care's response Dear Customer,

kindly accept our sincere apology for the inconvenience caused to you. We would like to inform you that we have cancelled your order & refunded your order amount with the reference id 5acb2c928433f on April 09, 2018 & same will get reflect within 4-7 business days from the date of refund. We appreciate your understanding and patience in this regards.

Warm Regards,
Customer Support
Team IB

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Address: New Delhi, Delhi

Website: www.industrybuying.com

I ordered a lawn mover and a dvr set for cctv they sold a fake oldest product of panasonic and its even used and all the products inside the product was damaged and driver cd was epmty (700 mb) cd these # shoud not do business anywhere cheating # it were china made which is assembled and they are not even answering my call very poor service and quality of service

May 8, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Apr 04, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused to you. We request you to share your order id, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB

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Address: 421202

On 16th march 2018, we ordered for 2 packs of kores dustless white chalks, each pack contains 18 boxes. (Order no.[protected]. We paid rs. 1768/- through interest banking. After 5 days, we received an email that 1 pack was dispatched & we will receive it on 24th march. I was surprised to see that only 1 pack was dispatched. Unfortunately we didn't receive any pack so far. I have lodged a complaint with industrybuying, but i haven't got any response. Now i wish to cancel the entire order and get our refund as soon as possible. - kulkarni's classes, dombivli west.

May 9, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greeting from Industrybuying.com!

This is in regards to your order 3700870. We would like to inform you that we have forwarded the complaint to our concerned department. So, we request you to allow us a bit more time for the same and also request you to refuse the shipment in case you no need this product. Thank you for your patience and support.

Have a good day !!!

Regards,
Customer Support
Team IB

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Address: Ghaziabad, Uttar Pradesh, 201010

Website: www.industrybuying.com

Order no:[protected] cancelled - neutron nx c-7 1250 w circular saw (No load speed 4900 rpm) due to non-availability of product as per e-mail dated 24.3.2018:

In connection with the above, kindly inform me the following, point-wise at the earliest:

I) the date on which the advertisement for the product was first displayed in your portal.
Ii) the duration of in which the product was available (From which dates till which date).
Iii) the number of the product sold before the product is exhausted
Iv) why it has taken 5 days to inform a customer that the product which was ordered and approved, is not available?
V) what guarantee is there that the other items being displaced in your portal are actually available for purchase.

Apr 28, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apologies for the inconvenience caused to you. We would like to inform you that your order has been cancelled from our side because we were facing availability issue with our vendor and refund against your cancelled product have been refunded with the reference id. 5ab9ea786f251 & same will get reflect within 4-7 business days in your account. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

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B

Bengangte

from Delhi, Delhi

Mar 28, 2018

My queries may kindly be responded point-wise. The responses received from the Customer care are contradictory - sometimes the reason for cancellation is availability issue, and in others it is price mismatch. Neither of the issue is the fault of the customer expecting to get his purchased item after the Order has been APPROVED. Early response is awaited.

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Address: Chennai, Tamil Nadu, 600039

Website: www.industrybuying.com

I ordered a panasonic dvr and a hard disk on febraury 2018 in which i got a defectfull product such as remote not working and the provided me with an empty cd and the box was extremely old in such a way that the product inside the box was not having the name panasonic and when i called the customer service of industrybuying there was no response after a month they asked me for photos and after week they asked again for photos and then when i called them again the customer service guy told me to contact the particular brand for an explanation, how irritating and frustrtuating to get a product serviced even before you use it. This site is cheatings its customers by selling outdated products and making money the order number is 3579072.

May 12, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have delivered you genuine product from our side & also requested you to contact with the brand for further assistance related to product services. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

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Address: 700141

This is to inform you i am purchasing 2 items on.05.03.2018 one is welding electrode 2nd is welding cable amount rs 20274 order no[protected] transportation id[protected] but 2nd items is arrive till 1st items is welding electrode not arrive in my address request to you check this matter
Mintu dasgupta
[protected]@gmail.com
[protected]@gmail.com
[protected]

Apr 25, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apologies for the inconvenience caused to you. We would like to inform you that your order has been cancelled from our side because we were facing availability issue with our vendor and refund against your cancelled product have been refunded with the reference id. 5ab3797bac8d9 & same will get reflect within 4-7 business days in your account. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

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Address: Chennai, Tamil Nadu, 600039

Website: www.industrybuying.com/search/?q=lock&cat=

I ordered a panasonic dvr which i got was a fake one some korean or chinese but with panasonic outer box but when i raised a complaint they are asking me to contact the brand but the brand customer care is asking me to return the product my order number in the site is 3579072. They gave me a fake mouse and empty dc as driver cd and they are asking me to adjust

Apr 28, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have delivered you genuine product from our side & also requested you to contact with the brand for further assistance related product services. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

Mar 23, 2018

Updated by Prasaanth070 Greetings

Your asking me to contact the panasonic customer care centre for the fake and damaged product you have sent me, its like an nucense for the customers you must understand to get to the service centre with a new product and your not ready to reply in the personal mail rather you would reply here.?

The remote is not working with the product and you provided me with an empty Cd(700 MB) and there are soo much defects with prodcuts.

All Together the site is an fraudulent site selling fake products and asiking to contact the brand and asking customers to get and approval from brand that its a fake product.

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Address: New Delhi, Delhi

Website: Industrybuying.com

Order number 3697198. Cannot contact[protected], the says busy everytime i call the number. No proper response from customer care over email. When i ask when will it get dispatched, the customer care executives says it will be dispatched when it has to be dispatched in a arrogant way. I have a thought that it's a fraud website hosting adds which they cannot deliver.

Apr 28, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 22, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have forwarded your complaint to our concerned department. Rest assured, we request you to allow us 2-3 days so that we may provide you better assistance from our side. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

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Address: New Delhi, Delhi

Website: industrybuying.com

I have orderd 6 chairs on industrybuying.com dated 05.03.2018 via order no.[protected]. They have delivred me only 5 chairs and charged for all the 6 chairs. They have generated invoice of full order but sent only 5 chairs. As the order was of cash on delivery mode i paid the full amount as per invoice. After opening the parcel i got only five chairs. When enquired from the website, it is also showing delivery of full order. I have mailed them several time and also contacted via their toll free no.[protected]. They are not able to resolve my issue, and saying that we have sent you all the items and not even listen to my complaint.

Apr 20, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we have forwarded your complaint to our concerned department. Rest assured, we request you to allow us 2-3 days so that we may provide you better assistance from our side. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

Mar 21, 2018

Updated by Singhvams After 3 days also no response from company. This is very rediculous approach towards the customers complaint. It seems that the company is engaged in booking profit by looting the customers money by any hook and crook.

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M

Mrahman

from Gurgaon, Haryana

Mar 21, 2018

Order No =[protected]
We have received the Vtech S.M.D rework station 706 but after 4 days not working the same . Fault : ERR on Display only 00.42 not heating the gun so kindly replace the units

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Address: Mayurbhanj, Odisha, 757043

Recently I had ordered a hydraulic jack .I got a defective product inside the packet .Oil was leaked out immediately I raised complain in customer care.They asked me to wait for 24-48 hrs for reverse pickup arrangements.But after 48 hrs there was no reverse pickup.When I asked the customer care after 48 hrs, they told that reverse pickup is not possible in my location.Where as the courrier (delivery) is very much present in my location.They asked me to send it by Indian post only.Rather customer service forcing me to send it by govt post only.Why there is no reverse pickup in this location ?
If so why the customer care didn't inform me from there end.They told it only I call to them
Very bed experience.and this was my first experience with industrybuying

Apr 17, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 15, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greetings from Industrybuying.com!

Kindly accept our sincere apology for the inconvenience caused to you. We're writing to let you know that we are facing some logistic issue to arrange the reverse pick up from your location. We request you to send back the shipment to the return address mentioned on the label through IndiaPost. Once sent, share the receipt of the tracking details so that we could provide you the refund or replacement. Thank you for your cooperative support with us.

Have a good day !!!

Warms Regards,
Customer Support
Team IB

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The order[protected] is booked on 21st feb and escalated on 3rd match and today is 9th march and there is no resolution. The customer support is not picking up the calls and on chat asks me to cancel the order. The money is already paid and who will bare the loss by the customer. It is ridiculous to ask the customer bare the loss. If you can;'t deliver, why do you need to take money upfront.

Apr 9, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Greeting from Industrybuying.com!

This is in regards to your order 3588884. We would like to inform that your order has been cancelled from our side due to availability issue with our vendor. Your refund will be done within 2-3 days from our side & same will get reflect in your account within 4-7 business days.

Thank you for your patience and support.

Have a good day !!!

Regards,
Customer Support
Team IB

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Address: 560029

Dear sir,

With reference to the above order no we regret to inform you that the product no regent leatherette fabric office chair 542 rsc has been delivered from your end to my office on 1 feb 2018,
But on the same day i was in kolkata and i could not see the finishing of the chair. Today i got to see the chair and total shock looking at the damages occurred on the chair and i never expected this type of quality from...

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Address: Thrissur, Kerala, 680732

I have ordered 6 nos of almonard 18 inch tempest mark 1440 100 w rpm pedestal air circulator and have received the delivery on feb 3.
Upon opening the box, the following items were missing.

Pedestal rod of the fan along with the control switch - 6 nos
Base plate - 1 nos.

I was in constant touch with their customer care team till now and no action was taken.

I`m very much disappointed as i spent nearly rs.36000 and could use the fan till now.

+1 photos

Apr 9, 2018

Complaint marked as Resolved

IndustryBuying.com customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2018

IndustryBuying.com Customer Care's response Dear Customer,

Kindly accept our sincere apology for the inconvenience caused. We request you to share your order id, so that we may look into the issue and try to assist you in a better manner.

Warm Regards,
Customer Support
Team IB

Mar 09, 2018

Updated by Cyriac619 Dear Sir

Please note the order id:[protected] for the above missing case.

IndustryBuying.com Complaints & Reviews

File a complaint to IndustryBuying.com

IndustryBuying.com reviews & complaints page 16

non refund of money paid

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delivery pending!!

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money refund after not deliver for more than 15 days

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no delivery yet for order no. 103815560

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order no 103691528 not found

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supply of 10 feet 9 steps medium duty ladder model no.2611

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incomplete product delivery

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product not received after a month

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selling of fake product and arguing as genuine one

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kores dustless white chalks

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order no: 103717197 order cancelled - neutron nx c-7 1250 w circular saw (no load speed 4900 rpm)

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selling of defectfull products and asking to contact the brand for explanation

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purchase items not delivered to my address.

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fake product sold and no t returning back

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rude behaviour and non delivery of package. and no proper contact on customer care

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shown wrong invoice.

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hydraulic jack order no-103647537

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product not delivered for order 103588884

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cancellation of the order no 103570202

items missing

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