Infibeam Complaints & Reviews

I have purchased online 1 Prestige Deluxe-Alpha Base 3.3 Ltr Mini Handi Stainless Steel Outer Lid Pressure Cooker(order no[protected] from infibeam on dated 10.11.2015 paying in full. But it seams that the company is not in a mood to deliver the product & hence the company has not shipped the goods even after making a call to the customer service.

Hello, Regarding the Order ID:[protected], I placed order on 15th of Nov'15, as per their delivery date, they have to deliver on 21st, November, but there is no update on the product, also tracking details are unavailable. I called many times regarding this, but they always told me to wait for 2-3 days. I am very fed-up with their services. Thanks. Regards. Nitin Priyadarshi [protected]

Pertaining to my order no:[protected]Sub-Order:[protected] made on 29th September, the product has not been delivered even after 1.5 months. I had contacted their Customer Care Centre (+[protected], +[protected]and had spoken to many of the representatives & Supervisors regarding refunding of my money. They all had promised me a refund with in 5 working days but even after 1.5 months, there is no news of my money being refunded.

I ordered "Kirans IBPS Bank Clerk CWE 2015 Common Written Examination 21 Previous Exams Solved Papers[protected]English)" for my sister on infibeam My Order ID is #17204362, , i ordered this book on Wednesday(4.11.15) and today the date is (12.11.15) till it was in courier office the fun factor is you gave assured delivery date (9.11.15) if you are not deliver on time sense then why you gave me assured date I have exam on this month so deliver this book as soon as possible f you are not interested to deliver within tomorrow just cancel my order and refund my money ... Customer satsification is too worst infibeam always hurts customer and threataning I attached screen shot just check out

I'm Yudhister Shukla Placed Order on Infibeam Site on 25th Oct . Site Says Shipment in 2-3 Working Days FROM SITE: infibeam.com/static/help/help-new.html#_snd And As Per Site Its Given Below : What is the difference between shipping time and delivery time? Shipping refers to the time taken to obtain the item(s), packing and dispatching. You will find a shipping timeline on the products displayed on our site(E.g. Ships within 2-3 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take few more days depending on the address and the courier company used. The shipping and delivery time excludes public holidays and Sundays falling during the estimated shipping and delivery dates. I have Placed Total 3 Orders Where my 1st Order Id Is Sub Order ID: 26617316 2nd:Sub Order ID:[protected]rd:Sub Order ID: 26617318 Only I got my 1st order till Date No Shipment of Rest of 2 orders I'm Fed up with your service My Order Sub Order ID: 26617317 Sub Order ID: 26617318 Still not shipped . INFIBEAM dont even feel to intimate customer for same . Poor service Mail Recieved From Infibeam on 9th NOv 15 Indicates that product Will Be Shipped Today Or Tommarow But Its Not Done ... I'm Realy Fed Up With Infibeam They Dont Even Call Back And State The Reason I Have Called Minimum of 30-50 times to INFIBEAM CUSTOMER CARE ... But No Resolution When I Called Today To Customer care Again they Said will Arrange A Call Back ... I am Realy Fed up with their wrong commitments ... I actualy Place an order for my Dear Brothers Birthday Which Was On 11th Nov 15 Now its Passed Away I Will Never Ever Order From This Site Again ... Fake Site & Worst Experiance Yudhister Shukla [protected] Madhapur Hyderabad 500081 E-Mail :[protected]@ymail.com

Purchased IFB Clothes Dryer on 15h October and received on 18th October. Th unit had a dent at the bottom and I claimed replacement. There was no response from Infibeam and after lot of follow-up, finally the replacement arrived on 3-Nov. IFB Tech visited for installation on 5th Nov and checked that the machine had broken parts in the inside. Again I had to contact Infibeam and asked for refund. They have now given me an approx. 1 month time period to process the request and confirm either it will be a refund or another replacement. I am being cheated by Infibeam as they are shipping damaged products on purpose and now delaying the procedure. I want my money back.

I ordered Crompton Greaves 9Fin ORH1 Oil Filled Radiator on 30 Oct, 2015 by paying full amount up front by credit card. My order has not been dispatched yet and every time I call the customer care they tell me that it will be shipped today but it never happens. They didnt even let me know if the product will be shipped at all or if there is any problem with the availability of the same. I have paid the amount full up front so I have a right to get the product on time. This is a clear irresponsibility from their part and it is in line with their reputation of not dispatching orders on time and making ridiculous delays. They have complete apathy towards customers and are a big time SCAMS. They hold your money for long time and do not refund on time. I am going to file a consumer complaint against the same.

Ordered bedsheets on 3 Sept, 2015. Delivery in 7 Days. They show on the webportal that is delivered on 23 Sept 2015 (Courier Name: Trackon Courier Tracking Code:[protected]. But product not delivered. I complained many times. Every correspondence gets email, they are resolving this. Even after 6 weeks, they are not delivered the proudct.

I booked a canon printer on 23 October but not received it till this date.when I booked it ur website showed that I can be delivered here but now your executive told me that the courier can not be delivered here. I is quite unprofessional manner from your side.even they not gave any proper information about my order that when it will be delivered. So it very bad experience for me. Plz look into the matter. Dinkar Sharma Order no 17096058

Sir, I have ordered a Sony Xperia E4 Mobile handset on 08/10/2015 with infibeam vide order i.d. no.[protected]sub order i.d.[protected] and paid Rs.8888-/- through net banking, but no any information regarding tracking the order is found. On 26/10/2015 a SMS received from infibeam that the order was delivered to me on 24/10/15 which is false. No any order item have yet been received by me.. it is cheat by infibeam.No contact over my phone was mabe by any courier if came for delivery the item. Request to take action . Thanking you Haren Ch. Das Mob. [protected]

Hi

I had cancel my order due to service, "kaamchor" ( Mr Jigar ( Team leader customer care service) & Mr Akhilesh (call executive) )staff and worst service, they dont delever my order from 1 month and more and still not giving my money back
My order no 16857307.

from 20th Sep 2015 to till date not any single call from your side nor even any mail without my request or call to you falls promise which I have on mail from your Staff Mr Jigar ( Team Leader), and using my money without my permission from last one month.

Sir, Order of one Sony xperia E4 mobile was placed on 08/10/15 to infibeam & payment of Rs.8888-/- made through net banking.The order I.d.No.[protected]sub order I.d.[protected] falsely shown delivered on 24/10/2015, where as no item was delivered to me.order tracking is not good .After 10/10/15 no tracking display. No email clarifying the courier details was intimated to me . No receiver details given. Over all dealing of infibeamis very bad. Please take n/a. Thanks Haren CH. Das, BASUGAON, Assam

Sir, On 08/10/2015 an order for one Sony xperia E4 mobile to infibeam and payment of Rs.8888-/- completed by net banking. No tracking status. Shown after 10/10/2015.To day on 26/10/2015 Infibeam inform by SMS that the item was delivered to me on 26/10/15 by epercel Air, where as no such item have yet been delivered to me. No contact over phone was also made to me before delivery, if delivered to some one. Please take necessary action Haren CH. Das of BASUGAON P.S.Assam

From: Sumit Ghosh Date: Thu, Oct 22, 2015 at 2:50 PM Subject: Fwd:[protected] ESCALATION - PATHETIC SERVICES BY YOUR SUPPORT GROUP To: Tejal.[protected]@infibeam.net, [protected]@infibeam.net, [protected]@infibeam.net Cc: Sumit Ghosh, Sumit Ghosh, Richa Pandey Hi Tejal/ Vishal/ Vijay, This is regarding my first shopping experience from your website INFIBEAM.com, Order ID : 17030609 Order Date : 14th October 2015 I have ordered this product to gift someone on 21st October 2015, and called twice for the delivery before 21st, However on both the calls there were no assurance, Don't know what kind of Representatives are managing your Customer Support Function. Today after waiting for more then a week after placing the order I called again to know the status of the Shipment, I got connected to 2 Reps on 2 call today 1. Karim 2. Bhawesh and Floor Support - Srikant (all of them are not able to meet the customer expectations) After a good long Argument they told me I have fill some form 39, which I have to go and collect it from Near by sales tax office and without that they will not process the order. I asked for cancellation because I don't want to waste my time by going to these Government offices, I am Shopping online for so long form many websites and never faced such issues. When I asked to return my money, they say when they will get the product back then after they will process the refund request, this is so irritating that I have wait for that return received which I never received, this is so pathetic because now if I wait for another 15 days or a week my Credit Card will charge the EMI, This is horrible experience I ever had. Please help me get my Amount Credited back to my account by Monday 26-October-2015. Please Expedite the issue and fix it. Thanks and Regards Sumit Ghosh +[protected] sumit.[protected]@icloud.com Begin forwarded message: From: Infibeam Customerservice Date: October 22, 2015 1:20:57 PM To: sumit.[protected]@icloud.com Subject: 17030609 Dear customer, This email is with regard to the Order Id[protected]Suborder Id[protected] With respect to your above mentioned order, we would request you provide us Form 39 so that we can process the order and get it delviered. Quick response from your side will be highly appreciated and help us to serve you better. Please feel free to get back to us in case of any further queries or question. We will be glad to assist you. You can also call[protected]Our 24×7 phone support) for instant help. Thanks and regards, Parminder Infibeam Customer Service Shop with a smile Infibeam.com Thank you for shopping with us! Here is our mobile application to make your shopping easier. https://play.google.com/store/apps/details?id=com.infibeam.infibeamapp CONFIDENTIALITY INFORMATION AND DISCLAIMER This email message and its attachments may contain confidential, proprietary or legally privileged information and is intended solely for the use of the individual or entity to whom it is addressed. If you have erroneously received this message, please delete it immediately and notify the sender. If you are not the intended recipient of the email message you should not disseminate, distribute or copy this e-mail. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, incomplete or contain viruses and the Infibeam.com accepts no liability for any damage caused by the limitations of the e-mail transmission.

My Order ID # 16901667 on 27th sep'15. website details showed on 28th shipped. and 30th i got tracking number. 3rd i came to know shipment received. 7th oct'15 noticed in their website as MAHIPALPUR - DELHI Delivery exception. after repeated calls to customer care they could not provide any details/ progress. so i cancelled the order.on 7th oct'15. today 20th oct'15 i did not get my payment refunded. when i checked with customercare they already released my payment on 13th oct'15. it will take 5 to 21 days to credit in my account. when i purchase in chinese website refunds will take with in two working days. if i purchase in india will it take 21 days to refund?

Order ID # 16647057 Ordered on 23 Aug, 2015 Sub Order ID : 26133128 Website - Infibeam.com Hi this is md belal uddin. The product that I received was a faulty one.. I returned the product asap.. From then till now.. I haven't received my refund against the returned product.. An now they don't even responding to mails...

Infibeam has hopeless customer service centre I have ever experience in my life. Its being more than two month, i am still waiting for a solution regarding my cash back yes bank gift card activation issue. More than 10 mails and calls and still there say it will be done tomorrow. Its pathetic and hopeless service you will get if you choose to buy and need some service.

I ordered the mi4i mobile in the date of[protected] cost of the mobile10, 399 and transfers the money via sbi debit card, and some problems I cancelled order[protected].compeny tell 5-7 working days my amount will be refunded. But not refunded. I call once again the compeny tell me 7-21 working days my amount will be refunded. I am so sufferd the compeny. Pls help me sir. Give the solution. The Order no:16854469

I have purchased Panasonic 32 LED from infibeam.com Order Id 16685798 on 27/08/2015 after product is delivered it has technical issue regarding picture and power turn off, I created support request for this problem and asked to return, they said "we are in process of sorting the complain and update you soon" every time i called them up and mail to them they said they will solve the issue but not accepting return. I have called up to infibeam.com before purchase and asked them for return policy they said if product is broken or defective they will accept return but now they are not going to return but repair. i am not happy after dealing with infibeam.com, it was the 1st time i have purchased this order from them. I usually shop from shopclues.com, flipkart.com and snapdeal.com without any issue.

Hi,

I've been duped of Rs 21, 488.00 by a Infibeam operating from Acharya Narendradev Nagar, Mumatpura area of Ahemdabad. On 21-Sep I ordered SONY HOME THEATRE BDV-E3200 BLU RAY (Order ID[protected] for which I paid Rs 21, 488.00. As per seller term product was to be delivered in 2-4 days time. But it has been around 20 days he has niether delivered the product nor is able to provide the shipment details. Everytime I make a call to enquire about the product to the customer care no (Mr. Prahlad), I get the same response stating 'Product will be delivered in 2-3 days. Pls wait...'. This has been going on for several days now & they are niether able to provide the courier details nor shipment tracking Id. It looks like they are running a huge fraud shopping business & cheating lot of people. Yesterday, I had a heated discussion with them and warned them to either share the courier details or I would be reporting incident to police for investigation. Out of fear they provided courier details but when

checked the courier details had fake courier name & tracking no.

They are just providing fake dates to escape the consequences everytime but not providing any substantial proof of the product delivery...

Request you to kindly investigate & retrieve the lost amount. I would also like to log an FIR for this case.

Please see the company details below for your reference -

Order Id: 26365601
Product: SONY HOME THEATRE BDV-E3200 BLU RAY
Amount: 21, 488.00
Buy Date: 21-Sep.

Seller Address -
Infibeam.com
9th Floor, A-Wing,
Gopal Palace, Nehrunagar,
Ahmedabad - 380015 Gujarat. INDIA
INDIA : +[protected], +[protected]
USA : 1 [protected]
[protected]@infibeam.me (talked to Mr. Prahlad)

Thushar K
[protected]@kamtikar.com