Infibeam Complaints & Reviews

Sir, I have placed Order : 13830499 and paid online. The order confisticated by VAT department for non payment of dues on 2nd November. We have than ordered for cancellation of product. But since last 4 days neither my order stands cancelled nor any refund is given to me. Since neither the delivery is given to me nor the payment of taxes, submission of form 49/50 is in my scope I must not be made sufferer by non cancellation of order and not refunding my dues. The GATI courier has confirmed us that the consignment is being confisticated by the VAT department on 02nd November, 2014 for non submission of dues & form 49/50. Secondly they have no information regarding cancellation of Order and returning back it to infibeam. And as the product will not be recieved by us please grant us full refund of our monies. Regarding the above I have called your office several times and made complain several times. Also requested to escalate the issue to higher department. Requesting you to call back your shipment & refund me my dues back at the earliest. Else I'll be force to take action both socially via media & through consumer Court. Thanks & Regards, CA. Siddharth Dafria Order : 13830499

order no13840167\23072956, i received the delivery of the ordered tablet yesterday evening .I insert a gsm sim of docomo for mobile service but the tablet is not responding to that sim than i use another sim for phone service but no response. so i want to send back the tablet .So let me know the the procedure or remedy

Hi Team, The above order has not yet placed. Number always busy. Tried n number of times. No response to email sent by ([protected]@yahoo.com). Can you call or update ASAP on my number [protected]. Very bad experience. Nikhil Swamy

Dear sir,
I have purchased a phone model no. Maxx MX100 Power House (Black) from your website.my order ID is (ID:[protected].I have received the phone.but after two days the phone is not working properly.the display shows blank an (error), even the sound of the instrument is not clear.I had make a call to your customer care on 27/10/2014, the call itself take a lots of time to reach the Infibeam person, and when i get connected to your customer care executive, he says the server is not working so please make a call after some time. Next day again i used to make a call to your customer care but i am enable to connect to your customer care executive.next day on 29/10/2014 again i make a call to your customer care and again your executive says the server is not working so kindly make a call after some time or tomorrow. Then again i make a call on 3/11/2014 and again i get the same reply from your executive and he says you have to put a mail on our site to get a proper replacement of your phone.
so, kindly replace my product or return my money back as soon as possible.
hope for the positive reply

Regards:
VINAY JINDAL
FLAT NO 12 MCD FLATS
NIMRI COLONY ASHOK VIHAR PHASE -2
DELHI - 110052
Delhi, India
Ph. - [protected].

Hi, I have ordered a Panasonic 32 inches LED TV from www.infibeam.com with order id : 13719335. At the time of purchase they said only TV stand will be provided with the TV set and wall mount section will be carried by Panasonic service engineer at the time of installation and it will be free of cost. When the service engineer came to our premises, he said wall mount should be provided with the product. If not, we have to purchase the wall mount separately from Panasonic, though it should be delivered free of cost with the TV set.

I had ordered one of the product from Infibeam at 16th Oct-14. Till date I don't received the product. When I call to customer care first the call itself take a lots of time to reach the Infibeam person. Then last two week they register the complain but still issue as it is now. When today I called the customer care than he repeat the same story again and again. Then I have decide to cancel the order, then he told me again when product was came at their place than after they proceed to repayment. This is very pathetic. Really I am very disappoint with Infibeam. Almost 25 days over for such time my money is stuck and I don't know further how many days they can take for the refund. :(

I have ordered godrej washing machine. Order number:13705523. Infibeam promised to ship the product on 22nd Oct. Later post phoned to 3rd on Nov. Now its 7th Nov. I called customer care 2 times, but no proper response. Getting product not available reply. I have paid money to infibeam on 10th Oct. I lost interest for my money for one month. I request you to take action on this.

HI all, This is Santosh from Hyderabad, On 10/28/2014, I have purchased a Canon printer but they are not delivering product and also I have cancelled product on 10/31/2014, till now there is no action on this. I have cancelled the product because there is no product but in site its reflecting available. I request you people to take an action accordingly. I don't think Infibeam should have license to trade there business, it is one of the worst website in online, So I request you people to cancel there license in order not to face any issues by any other customer like me. Regards, Santosh Munigala [protected] [protected]@gmail.com

I've received a product id[protected] of 4gb memory card, but I've orderer 8 gb and they also confirmed me over telephone that order. But they mailed me 4gb memory card order instead of 8 gb and that product also delivered today. I've not break the sill and I am felling cheated. Plz return my order and deliver me proper 8 gb memory card of kingstone.

Please sir, am RAKESH i will buy a sony 16gb microvault compact metal, black pendrive in 22 oct. My order id is[protected]. But this time the pendrive will not be worked(read or write problem), but i will got to the nearest service center (HAPPY SERVICE CENTER, NEAR ID MARKET, NYAPALI BHUBANESWAR) but they told INFIBEM not uthenticatd for it .please help give solution and solve my problem. I[censored] dont replace my pendrive i will try to consumer case with ur compny ... My contact no. Is [protected]

Dear sir Kindly advice for sipping details my ordered Sony home theater purchaesh id 23065892 dated 31.10.14 if not pls be canceled the order and also refund amount let me know the comments in my re jested mail id [protected]@gmail.com Regards Ramasubbu k [protected]

I ordered one Hitachi Split Air Conditioner (purchase ID No. 13586632 and Order ID No.[protected] placed and totally paid on 06th of Sep 2014 thru their website www.infibeam.com. As per their website the shipping date was 13th of Sep 2014 and the delivery date is 26th of Sep 2014. I have called and mailed MANY MANY times to customer care but till today 04.NOV.2014 there is NO concrete reply and there is NO change in my order status on their site. After insisting many times we receive a mail that hey CANNOT refund my paid money to my Paypal account. There is NO explanation or communication regarding WHY my ordered and fully paid goods will NOT be delivered …………..??????????????’ I can show all the required payment documents if required. Now I am getting assured that this company is FRAUD ...I really hope I am wrong. For any doubts please write us. Kind regards, Dhiraj Garg Grupo Chimex

hello all, i have purchased 7 watch combo on 13th Oct in magic box, they have promise to ship it by 16th Oct i planed go gift each watch to different family friends in diwali. But even after diwali they are not back on work . . . still today i have not received my watches. why u people are selling those items which you don't have. why you commite promice if you are not fulfilling. froud company based in ahmedabad. order id 13721971 i will definitely file complain in consumer forum located in GOTA.

The following items under order ID :[protected]sub order ID:[protected] have been shipped from our warehouse! Product TitleShipping DateShipping DetailsCallmate 2600 mAh Metal Power Bank, green07 Oct 2014Courier Service: IBL Tracking Code: IBDELMAH[protected] Till now I have not received the ordered item.They are saying it has already delivered.I have not received it.Kindly do some thing to get it.

The website showed that they had the ipad air 2 in stock! I went ahead bought it and deposited INR 59, 900 in their bank account. It took me two days, 8 emails and waiting on the phone for 2 hours total to get a confirmation from them that they had recieved the money. The next day they called and said that the item will only be available in December!!! Anyways, I didnt want to waste my time with anymore, so told them to refund and gave my bank details via mail and phone. They confimed that they recieved the details and would refund via cheque deposit the next business day! Its been 7 days and no refund! They dont respond to mails and hang up when I call and wait for 40 mins!!!

I ordered iPhone 6 plus on 22nd oct and they shipped on 24th. Till 27th Monday Fed Ex was showing delivery date.. since then they are just showing NA I called multiple times and they just say that its stuck somewhere, every day they ask for 2 days 3 days.. I am stuck. I am very disappointed. They keep telling me Fed ex is clearing their backlog of Diwali festive season, and asked for 3 more days. Order ID: 13794376

WITH REF ORDER NO[protected] SUB ORD ID:22962636 ON 29.10.2014 I RECEIVED THE PARCEL AND I FOUND IT IS NOT WORKING AND IT IS TOO BIG IN SIZE LIKE HAND PHONE. 11 TIMES I TRIED IN TOLL FREE NO BUT I WAITED FOR QUE FOR 20 MINUTES BUT NO RESPONSE AND THERE IS NO REPLY FOR MAIL TOO. KINDLY ARRANGE FOR AN REFUND.

Dear Sir, I place an order on 30 August 2014 and My Order ID:[protected]Sub Order[protected]. I did not received the item up to now or refund. I request to Infibeam please refund my money. Now more than 2 months(60 DAYS). They are not giving any proper reply or responds. I have contacted the customer care service and mailed to them many times, they never get product delivered and there is always one response that we are investigating, give us some time. But it never update my order status and refund my amount till date. Please help me...!!! Thanks, Biju Yohannan

Res. Sir/Madam, I have brought mobile from infibeam @14399/- on 11.10.14 but yet not shipped Order No. 13713081 Dated 11 Oct, 2014 Sub Order[protected] Date Status Oct 11, 2014 6:13:13 PM Your Order Has Been Approved For Processing Oct 11, 2014 6:00:03 PM Your Order Has Been Placed Successfully Delivery Promise: Ships By: Oct 15, 2014 I have contacted the customer care service and mailed to them many times, they never get product delivered and there is always one response that we are investigating, give us some time. On 22.10.2014. they call me and say product not available you will alternate buy to product and after they always say forwarding to cancelation your request no. 146871 but it never update my order status and refund my amount till date. Please help me...!!!

I ordered 2 books on 18th of October. It was shipped on 20th from Mumbai and the latest tracking information is of 20th itself. They do not reply to mails. Their call center number is always busy (waiting list 25 to 28). Today is 30th and I have no information of the products. There is no option of even cancelling it. I do online shopping from many websites but the experience has never been this bad!