INOX Leisure / INOXMovies.com Complaints & Reviews

Hi,
I travel to Belgaum from Mumbai and visited Inox multiplex as my family stays there.My last visit was some time ago in in Sep 2010 .When i came to know that Inox opened the door in Belgaum i was very happy.I went there to watch a English movie.I was greeted with very helpful staff.Also i was very happy when my child had cold the Manager named Rojer provided me with medicine and offered me doctors help.I was really pleased with the service.
However my recent visit to Inox to watch Spider Man was pathetic the wash rooms were filthy and disgusting.when i asked to meet the Manager to give my feed back he had already left for the day.And when I asked for Rojer they informed me he had left the company instead i meet a different person in his place who was not even confident of talking to me.
the pop corns were not of good quality also the burger.when i asked for refund I was said to send my feed back in a very very rude.
I guess inox has to hire professional staff who can treat people properly also keep hygiene and sanitation as Inox Belgaum does not look any different then a Single screen theatre.
I will never visit Inox belgaum again.

Hi,

I was trying to book movie tickets from your website, www.inoxmovies.com on 11 July 2012 for the movie Cocktail for a Sunday, 15th July 2012, 1:45 PM show and for
4:45 PM show at INOX Banjara Hills, Hyderabad.

After doing the payment at the payment gateway, final page it showed me as booking has failed both the times and it deducted my money.
I booked for 3 seats it charged around Rs 517.42 twice from my account from my ICICI bank credit card. Please arrange for the refund of the same and acknowledge that to me in a mail([protected]@gmail.com). I did not receive any such acknowledgement on your website. You website is in bad condition and needs to be rebuilt. It fails all the time.

I have a image attached to this
P.S: i should be refunded Rs 1035.

INOX please take an action and refund our money!!
--
Meraj Hasan

Hi Inox,

I was trying to book movie tickets from your website, www.inoxmovies.com onThursday for the movie Eega for a Sunday, 8th July, 10 AM show at INOX Malleshwaram, Mantri mall, Bangalore.

After doing the payment at the payment gateway, final page it showed me as booking has failed.I booked for 7 seats it charged around 1526.26 rs from my account from my ICICIbank credit card. Please arrange for the refund of the same and acknowledge that to me in a mail([protected]@gmail.com/[protected]@gmail.com). I did not receive any such acknowledgement on your website. You website is in bad condition and needs to be rebuilt. It fails all the time.

INOX please take an action and refund our money!!

Regards,
Priyanka CN

Good madam sir/madam . i have a complaint against inox ,gvk , banjarahills. this is the third time am complainting ,that i have booked 10 tickets on 18.02.12 for the movie Ake mein Aur ake thu on 19.03.12 for 11.55am show. from the credit card on the name of Mr.Ch.Ram gopal. money was dected from that card but 1650/- due to some reasons we cancelled the program. Please accept my complaint and handover my money this is a request from me.
My contact details bramyasri.[protected]@gmail.com
[protected]

i booked 2 tickets in INOX chennai but the booking i was a failure so i booked continously for the 3 times , in all the 4 attempts i made ,the booking was a failure .i even received a mail from [protected]@inox.co.in that the booking was a failure and would refund me in 10 working days . i am still waiting for the money ,it's been 30 days infact more than that but i still didn't receive my money nor a message from them
i even mailed them copule of times but never got a reply for them
this is something a derious issue which everyone should take care off. it's seriously so sick of this theatre n it's way of approaching.
can anyone suggest me in what way i can further approach these people

Manager
Inox leisure Ltd.

I Nitin Kedia had gone to the nariman point Inox for a 8.00 P.M Agneepath movie on the 04/02/12. My ticket numbers are A027101 to A027104.

I had reached with my friend to the box office around 7:30 P.M that is half an hour prior to the show. Firstly due to some technical fault they were not accepting cards for the payments and after withdrawing money from a near by ATM when i reached the box office again and asked the person to show the available seats in different category he showed us the available seats in the first 4 rows and and a few at the rear 5 rows on the system. After which we decided to buy tickets of Rs. 380 insted of the Rs. 350 as it was of the first four rows.

While during the show i noticed that around 50% of the seats were empty and the row right ahead o[censored]s also was empty which belonged to the MID category. After the show when i went and met the manager on duty and expressed my concern to him he said that there are various categories for which they need to reserve the seats for an example he told 40% of the seats are reserved for the internet bookings. As per my knowledge internet booking shuts 1 hour prior to the show time.

This is a routine practice at your theater. Giving wrong information to the customers just to sell tickets of the higher rate is not right. I am forwarding a copy of this mail to the consumer complaints forum.

Nitin Kedia.

I am bikram shaw from burdwan. i have booked two ticket in burdwan inox for "Agnipath(4.30pm show) on 28th jan 2012 through online booking but after successfully payment made ticket has come neither in my mail nor in my mobile. Money is deducted from my a/c.the payment was made through Axis debit card powed by VISA.so, if there is any problem happen during booking then it is not my fault .

regards,
Bikram shaw.
mail:[protected]@rediffmail.com
Contact no:-[protected]

i had booked three movie tickets for 28/01/12 of Agneepath at inox theatre milan mall santacruz west on 27/ 1/12 . through bank of baroda debit card. when i called them they said that my tickets were not booked but i received a sms from my bank that the said amount of rs.795/- had been debited from my account. for those ti kets whi h were never booked.

These guys did something similar to me and didnt even respond. Please find below my email sent to them with no responce. kindy take actions against them and refund my money

warm regards,
U Rajkumar
[protected]
[protected]@hotmail.com



From: [protected]@hotmail.com
To: [protected]@inox.co.in
CC: [protected]@gmail.com; [protected]@inox.co.in
Subject: RE: My feedback on chennai Inox
Date: Sat, 10 Dec 2011 10:34:49 +0000


hi,



I am still waiting for your official address and MD name to whom i have to send legal notice. You have also not answered to my query.




Your delay and non response to my email is being noted here as well. Evasion to answering my email & non-response from the inventors email ID is duly noted if i don't get a reply within 3 working days.

Warm regards,

U Rajkumar




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@inox.co.in
CC: [protected]@gmail.com; [protected]@inox.co.in
Subject: RE: My feedback on chennai Inox
Date: Sat, 26 Nov 2011 18:11:20 +0000


hi,



Give me your MD name and official address since i am not going to leave this. we are lawyers and i will ensure that you pay for this heart burn we have gone through.




It is your duty to send us an email or SMS if a booking is confirmed & not our duty to check my account etc

How can you expect us to retrieve bookings when we got a message that the transaction failed?

prove that you send an email or SMS to us on the booking.

If your website is useless and cant give me a confirmation message, why should i keep checking if by sheer good luck the ticket was confirmed everytime a transaction failed?







I have already sent enough emails to your heads on how ridiculous your website is & now i also see the service has deteriorated now.




Like i said we are lawyers and putting a case is nothing to us. if we dont question the injustice of companies like you, the public wont. Give me the MD name, corporate head quarters name.




warm regards,

U Rajkumar

J Abhishek







[protected][protected][protected][protected]
From: [protected]@inox.co.in
To: [protected]@hotmail.com
Subject: RE: My feedback on chennai Inox
Date: Sat, 26 Nov 2011 13:50:13 +0530



Dear Guest,



We thank you for choosing INOX as your movie destination.



Please note that we have checked the information from your mail with our backend records and have the following to say-



- Your transaction was carried on 26/10/11 at 1854 hrs for the movie Velayudham and seat numbers E:18,E:17,E:16,E:15,E:14,E:13,E:12,E:11.

- The transaction was confirmed at 1922 hrs via booking confirmation number 344618.

- We have booking confirmation of tickets for your reference.



Please note that at the end of an online transaction you are advised via a pop up message that if you don’t get the booking confirmation number within a period of 20 minutes, you can go to “my accounts >> retrieve my booking” section to retrieve the email confirmation.



Further note as the booking was confirmed; as a result we are unable to process the refund for the confirmed booking.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team










-----Original Message-----
From: Rajkumar U [mailto:[protected]@hotmail.com]
Sent: Friday, November 25, 2011 3:30 PM
To: Inox eticketing
Cc: Abi Cousin
Subject: Re: My feedback on chennai Inox



Hi,



I checked with abhishek and he confirms that he didn't receive any email. Prove it if you can.



We struggled for more than 1 hour in inox website(chk the attempts that day) that we finally had to book it through bookmyshow. We are not mad to book again if we got the information that booking is confirmed in inox website.



This is unacceptable and I refuse to pay twice for one movie



Please refund the amount







Warm regards,

Raj



Sent from BlackBerry® on Airtel



-----Original Message-----

From: Inox eticketing <[protected]@inox.co.in>

Date: Thu, 24 Nov 2011 12:03:16

To: <[protected]@hotmail.com>

Cc: <[protected]@gmail.com>

Subject: RE: My feedback on chennai Inox



Dear Guest,



We thank you for choosing INOX as your movie destination.



Kindly note we have checked the information as per your mail. Please note that your booking was confirmed with the booking confirmation number 344618 the mail was sent to the email address ([protected]@gmail.com) given by you at the time of booking the tickets.



Please note that at the end of an online transaction you are advised via a pop up message that if you don't get the booking confirmation number or SMS within a period of 20 minutes, you can go to "my accounts >> retrieve my booking" section to retrieve the email confirmation/ SMS confirmation.



As the booking was confirmed, we are unable to process the refund for this transaction.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team









From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Thursday, November 24, 2011 1:08 PM

To: [protected]@inox.co.in

Subject: RE: My feedback on chennai Inox





hi,



please find below the credit card number



Credit card number: [protected]



please find below the transactions details.





26/10/2011

75105171300000086346840

INOX LEISURE LTD_CHENN

Rs. 1,120.00(DR)



[protected]





warm regards,

U Rajkumar





From: [protected]@inox.co.in

To: [protected]@hotmail.com

Subject: FW: My feedback on chennai Inox

Date: Wed, 23 Nov 2011 15:12:20 +0530







Dear Guest,

We thank you for choosing INOX as your movie destination.

Kindly note we have checked the information as per your mail. Further note that the given card number ([protected]) by you is incorrect, as a result of which we are unable to trace any transaction details in our system.



Please send us the correct card number in order to trace the booking details and process the refund.



Awaiting a quick reply,



Regards,

INOX Web Team











-----Original Message-----

From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Wednesday, November 16, 2011 5:54 PM

To: INOX eTicketing

Subject: Re: My feedback on chennai Inox



My cc number is [protected] master card, transaction I'd is mentioned in first email.





Warm regards,

Raj



Sent from BlackBerry® on Airtel



-----Original Message-----

From: INOX eTicketing <[protected]@inox.co.in>

Date: Wed, 16 Nov 2011 11:15:57

To: <[protected]@hotmail.com>

Subject: FW: My feedback on chennai Inox



Dear Guest,



We thank you for choosing INOX as your movie destination.



Kindly provide us with the full 16 digits credit/debit card number in order to trace the booking details and process the refund.



We apologize for any inconvenience caused to you. We thank you for taking the time to write in to us and we look forward to refining our services further.



Regards,

INOX Web Team









From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Saturday, November 12, 2011 9:48 PM

To: [protected]@inox.co.in; [protected]@inox.co.in

Subject: RE: My feedback on chennai Inox





hi inox team,







i was double charged again due to the usual website issues i always face in Inox. i had to book your tickets in bookmyshow finally.







however please ensure that i get refund of this excess amount charged by Inox. confirm back once done by email please. the details of transactions are as below.















26/10/2011

75105171300000086346840

INOX LEISURE LTD_CHENN

Rs. 1,120.00(DR)





warm regards,



U Rajkumar

Dear Sir,

I NEELESH JAIN have not received the any payment yet in my account. My PF no. is MH BAN[protected].
I had already send the passbook,blank chaque cancelled &code no. on dated 12 oct2011 by speed post to EDP cash Dept.

please look into this matter urgently.

Neelesh jain
PF account No. MH BAN[protected].
Mobile no.[protected]
Address: 80/280, patel Marg,
Mansarovar, Jaipur, Rajasthan 302020.

On Sunday, the 4th of Dec, listed shows in INOX were 'Puss in the boots' FOR 9:00 AM but they cancelled the show without prior information and when a group of children(aged 15 yrs) went for the show and found that , they asked for closest time movie tickets, They got tickets for " Dirty Picture", overlooking the fact that they were underage.The children were definitely at fault but the theatre CANNOT wash their hands off either...they are responsible for not selling tickets for an adult movie to teenagers.Moreover, when the Manager was tried to be contacted, he simply did not take the calls.

Hi,
This INOX people had some faulty web portal. Instead of not sending any confirmations they have debited my account. Though I raise the complaint they did not even turn up and at least they did not acknowledge the mail.
With faulty online portal they are making public money. My amount might be small, but I could not able to go for movie as planned due to the faulty inox online movie tickets protal www.inoxmovies.com, Still they dont accept it.
After deducting money from my account, if they dont send me the ticket details either through sms or email, How can anyone go to seat??
This is nothing but cheating public money n causing inconvenience through faulty websites by INOX management.

Guys! Dont book online tickets at faulty online portal of www.inoxmovies.com, and dont get mental agony.

Regards
Pavan

Plz follow their email conversation for first mail, and no response for second mail!

From: [protected]@hotmail.com
To: [protected]@inox.co.in
Subject: RE: Please initiate the refund.
Date: Wed, 9 Nov 2011 19:13:53 +0530

Dear Web Team,
This is to inform you that, had I been issued the confirmation number, I would not have raised any dispute with you. It has clearly given me the error screen. Moreover u have advised me to check for the booking history. But I am further informing you that its not possible to check booking history as I have booked the ticket as a guest.
Just clarify me one thing, had the tickets got confirmed as per your backend records, why you did not send me the confirmation either through e-mail or SMS??
I am used to book tickets on bookmyshow.com earlier, but this time I have personally attended to INOX ticket counter the next day for the same show due to this bad experience.
I appreciate your efforts for the early solution of this problem.
With regards

A.Pavan kumar

From: [protected]@inox.co.in
To: [protected]@hotmail.com
Subject: FW: Please initiate the refund.
Date: Wed, 9 Nov 2011 10:08:32 +0530

Dear Guest,



We thank you for choosing INOX as your movie destination.



Please note that we have checked the information from your mail with our backend records and have the following to say-



- Your transaction was carried on 06/11/11 at 1657 hrs for the movie Dookudu and seat numbers H:15,H:14,H:13.

- The transaction was confirmed at 1701 hrs via booking confirmation number 299541.

- We have booking confirmation of tickets for your reference.



Please note that at the end of an online transaction you are advised via a pop up message that if you don’t get the booking confirmation number or SMS within a period of 20 minutes, you can go to “my accounts >> retrieve my booking” section to retrieve the email confirmation/ SMS confirmation.



Further note as the booking was confirmed; as a result we are unable to process the refund for the confirmed booking.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team





From: Pavan kumar A [mailto: ]
Sent: Tuesday, November 08, 2011 9:40 PM
To: [protected]@inox.co.in
Subject: Please initiate the refund.



Dear sir/madam,
This is A. PAVAN KUMAR. I have tried to book ONLINE (VIA www.inoxmovies.com) 3 tickets as a Guest user on 4th row, for Telugu Movie show at 9.50PM "Dookudu", INOX Hyderabad, AP on 6th Nov 2011 at approximately 5pm. I have given details of my IDBI DEBIT CARD(VISA) to book tickets.

At the end of booking process i have got error screen. Neither I have got any SMS confirmation nor E-mail confirmation. But unfortunately my account has got debited Rs. 495/-. On 7th I have approached the internet booking window at INOX, Hyderabad but they told me to forward an email to initiate the refund process.

Hence requesting you to please refund my money Rs.495/- at the earliest of your possibility.

The details I have submitted are:

NAME: A PAVAN KUMAR
E-mail: [protected]@hotmail.com



Thanks&regards
A.Pavan kumar

I made online booking for my team at INOX. Website gave an error indicating that transaction is not completed. Again attempted the booking and got the same error. Incidentally both the times money got deducted from my credit card. and then also got double the tickets confirmed. After realising that the tickets have been booked twice, I requested for Cancellation and refund. INOX refuses give a refund. why should I bear the cost of an error of their website?? Consumer forum please help

Hi Inox movies,

I was booked an online ticket on 29th October 2011 at 6.30pm for Movie 7am arivu at Mantri Square, Malleswaram, Bangalore.I had booked 5 tickets for the movie "7am arivu for 30 October 2011 for 1700/-. Money transaction happened through Corporation Debit card (online transaction). But the INOX page did not get refreshed after the transaction and I did not get the tickets. The amount was transferred from my account.

Hi,
I had a tuff time dealing with the online ticketing with Inox website. First of all they have debited my account twice for just one booking. And when I tried checking for the mistake there is no Number to call them....with great difficulty we get one number which is[protected] and this number is always busy...it always says that the number we have dialed..all the networks are busy, please try again later....and that later never comes. Please check with them and they also don't have a Facility or a specific TAT wer we can cancel the tickets. Thats the next disgusting part of this transaction. So my concern is INOX has NO TELEPHONE NUMBER TO CONTACT and get the issue resolved. The number which they have given in the website is just useless....as mentioned earlier all the networks to that line are always busy.

Dear RM,


This is to inform you that I am Wasudeo Dhanraj Talkhande My work Period 09 July 2006 to 15 Aug 2010 PF No. is MH/BAN/45588/1614, I have recd only PF A/c amount 38,302.00, on dt. 25 Mar 2011entry No. NEFT-SBINH11084272, but not recd. of pension A/c amount kindly request for you please relies the same.

My bank account details as follows:

Bank Name : ICICI Bank Ltd. Ramdas Peh Nagpur MH

A/c No. :[protected]

RTGS/ NEFT IFSC CODE: ICIC0006242

please find attached herewith Bank Statement for ref.

Please & Please do the Needful.


Thanks & Regards


Wasudeo Dhanraj Talkhande

[protected]

I booked an ticket for an movie in INOX theatre Mantri Mall bangalore through my Visa debit card from Axis Bank through Card no [protected], then amount of Rs 170/- has been decteted from my acount but I have not got any confirmation. Kindly look into the isue and revert back.
Mobile no: [protected]

Regards,

KrishnajiRao

i have booked five tickets for dookudu on[protected] for the show on[protected] at 9:10a.m in inox.But after booking money was cut from my account and i did not get any confirmation code nor my tickets.Now i want my money back and want to know the exact procedure how can i get back the mone
G.Chaitanya naidu
[protected]
[protected]@ymail.com
My card no.[protected]

i have booked 2 movie ticket of bodyguard movie in inox cinema central mall indore(m.p.) but amount of tickets are lapes my account but ticket are not booked so kindly refund my payment

I tried to book my ticket via internet for the 7 pm show at rajarhat for 31.08.2011 , but my money was deducted from my account and i did not recive any mail ( ticket) nor SMS .

Kindly make necessary arrangements for refunding my money.


Sr No. Value DateTransaction DateDescriptionCheque No. WithdrawalsDeposit
1 31/08/2011 31/08/2011 VIN/M/s. Inox L/[protected]/0 570.00


Will wait for 7 days for a response and then will file a case with cunsumer court