INOX Leisure / INOXMovies.com Complaints & Reviews

I am bikram shaw from burdwan. i have booked two ticket in burdwan inox for "Agnipath(4.30pm show) on 28th jan 2012 through online booking but after successfully payment made ticket has come neither in my mail nor in my mobile. Money is deducted from my a/c.the payment was made through Axis debit card powed by VISA.so, if there is any problem happen during booking then it is not my fault .

regards,
Bikram shaw.
mail:[protected]@rediffmail.com
Contact no:-[protected]

i had booked three movie tickets for 28/01/12 of Agneepath at inox theatre milan mall santacruz west on 27/ 1/12 . through bank of baroda debit card. when i called them they said that my tickets were not booked but i received a sms from my bank that the said amount of rs.795/- had been debited from my account. for those ti kets whi h were never booked.

These guys did something similar to me and didnt even respond. Please find below my email sent to them with no responce. kindy take actions against them and refund my money

warm regards,
U Rajkumar
[protected]
[protected]@hotmail.com



From: [protected]@hotmail.com
To: [protected]@inox.co.in
CC: [protected]@gmail.com; [protected]@inox.co.in
Subject: RE: My feedback on chennai Inox
Date: Sat, 10 Dec 2011 10:34:49 +0000


hi,



I am still waiting for your official address and MD name to whom i have to send legal notice. You have also not answered to my query.




Your delay and non response to my email is being noted here as well. Evasion to answering my email & non-response from the inventors email ID is duly noted if i don't get a reply within 3 working days.

Warm regards,

U Rajkumar




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@inox.co.in
CC: [protected]@gmail.com; [protected]@inox.co.in
Subject: RE: My feedback on chennai Inox
Date: Sat, 26 Nov 2011 18:11:20 +0000


hi,



Give me your MD name and official address since i am not going to leave this. we are lawyers and i will ensure that you pay for this heart burn we have gone through.




It is your duty to send us an email or SMS if a booking is confirmed & not our duty to check my account etc

How can you expect us to retrieve bookings when we got a message that the transaction failed?

prove that you send an email or SMS to us on the booking.

If your website is useless and cant give me a confirmation message, why should i keep checking if by sheer good luck the ticket was confirmed everytime a transaction failed?







I have already sent enough emails to your heads on how ridiculous your website is & now i also see the service has deteriorated now.




Like i said we are lawyers and putting a case is nothing to us. if we dont question the injustice of companies like you, the public wont. Give me the MD name, corporate head quarters name.




warm regards,

U Rajkumar

J Abhishek







[protected][protected][protected][protected]
From: [protected]@inox.co.in
To: [protected]@hotmail.com
Subject: RE: My feedback on chennai Inox
Date: Sat, 26 Nov 2011 13:50:13 +0530



Dear Guest,



We thank you for choosing INOX as your movie destination.



Please note that we have checked the information from your mail with our backend records and have the following to say-



- Your transaction was carried on 26/10/11 at 1854 hrs for the movie Velayudham and seat numbers E:18,E:17,E:16,E:15,E:14,E:13,E:12,E:11.

- The transaction was confirmed at 1922 hrs via booking confirmation number 344618.

- We have booking confirmation of tickets for your reference.



Please note that at the end of an online transaction you are advised via a pop up message that if you don’t get the booking confirmation number within a period of 20 minutes, you can go to “my accounts >> retrieve my booking” section to retrieve the email confirmation.



Further note as the booking was confirmed; as a result we are unable to process the refund for the confirmed booking.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team










-----Original Message-----
From: Rajkumar U [mailto:[protected]@hotmail.com]
Sent: Friday, November 25, 2011 3:30 PM
To: Inox eticketing
Cc: Abi Cousin
Subject: Re: My feedback on chennai Inox



Hi,



I checked with abhishek and he confirms that he didn't receive any email. Prove it if you can.



We struggled for more than 1 hour in inox website(chk the attempts that day) that we finally had to book it through bookmyshow. We are not mad to book again if we got the information that booking is confirmed in inox website.



This is unacceptable and I refuse to pay twice for one movie



Please refund the amount







Warm regards,

Raj



Sent from BlackBerry® on Airtel



-----Original Message-----

From: Inox eticketing <[protected]@inox.co.in>

Date: Thu, 24 Nov 2011 12:03:16

To: <[protected]@hotmail.com>

Cc: <[protected]@gmail.com>

Subject: RE: My feedback on chennai Inox



Dear Guest,



We thank you for choosing INOX as your movie destination.



Kindly note we have checked the information as per your mail. Please note that your booking was confirmed with the booking confirmation number 344618 the mail was sent to the email address ([protected]@gmail.com) given by you at the time of booking the tickets.



Please note that at the end of an online transaction you are advised via a pop up message that if you don't get the booking confirmation number or SMS within a period of 20 minutes, you can go to "my accounts >> retrieve my booking" section to retrieve the email confirmation/ SMS confirmation.



As the booking was confirmed, we are unable to process the refund for this transaction.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team









From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Thursday, November 24, 2011 1:08 PM

To: [protected]@inox.co.in

Subject: RE: My feedback on chennai Inox





hi,



please find below the credit card number



Credit card number: [protected]



please find below the transactions details.





26/10/2011

75105171300000086346840

INOX LEISURE LTD_CHENN

Rs. 1,120.00(DR)



[protected]





warm regards,

U Rajkumar





From: [protected]@inox.co.in

To: [protected]@hotmail.com

Subject: FW: My feedback on chennai Inox

Date: Wed, 23 Nov 2011 15:12:20 +0530







Dear Guest,

We thank you for choosing INOX as your movie destination.

Kindly note we have checked the information as per your mail. Further note that the given card number ([protected]) by you is incorrect, as a result of which we are unable to trace any transaction details in our system.



Please send us the correct card number in order to trace the booking details and process the refund.



Awaiting a quick reply,



Regards,

INOX Web Team











-----Original Message-----

From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Wednesday, November 16, 2011 5:54 PM

To: INOX eTicketing

Subject: Re: My feedback on chennai Inox



My cc number is [protected] master card, transaction I'd is mentioned in first email.





Warm regards,

Raj



Sent from BlackBerry® on Airtel



-----Original Message-----

From: INOX eTicketing <[protected]@inox.co.in>

Date: Wed, 16 Nov 2011 11:15:57

To: <[protected]@hotmail.com>

Subject: FW: My feedback on chennai Inox



Dear Guest,



We thank you for choosing INOX as your movie destination.



Kindly provide us with the full 16 digits credit/debit card number in order to trace the booking details and process the refund.



We apologize for any inconvenience caused to you. We thank you for taking the time to write in to us and we look forward to refining our services further.



Regards,

INOX Web Team









From: Rajkumar U [mailto:[protected]@hotmail.com]

Sent: Saturday, November 12, 2011 9:48 PM

To: [protected]@inox.co.in; [protected]@inox.co.in

Subject: RE: My feedback on chennai Inox





hi inox team,







i was double charged again due to the usual website issues i always face in Inox. i had to book your tickets in bookmyshow finally.







however please ensure that i get refund of this excess amount charged by Inox. confirm back once done by email please. the details of transactions are as below.















26/10/2011

75105171300000086346840

INOX LEISURE LTD_CHENN

Rs. 1,120.00(DR)





warm regards,



U Rajkumar

Dear Sir,

I NEELESH JAIN have not received the any payment yet in my account. My PF no. is MH BAN[protected].
I had already send the passbook,blank chaque cancelled &code no. on dated 12 oct2011 by speed post to EDP cash Dept.

please look into this matter urgently.

Neelesh jain
PF account No. MH BAN[protected].
Mobile no.[protected]
Address: 80/280, patel Marg,
Mansarovar, Jaipur, Rajasthan 302020.

On Sunday, the 4th of Dec, listed shows in INOX were 'Puss in the boots' FOR 9:00 AM but they cancelled the show without prior information and when a group of children(aged 15 yrs) went for the show and found that , they asked for closest time movie tickets, They got tickets for " Dirty Picture", overlooking the fact that they were underage.The children were definitely at fault but the theatre CANNOT wash their hands off either...they are responsible for not selling tickets for an adult movie to teenagers.Moreover, when the Manager was tried to be contacted, he simply did not take the calls.

Hi,
This INOX people had some faulty web portal. Instead of not sending any confirmations they have debited my account. Though I raise the complaint they did not even turn up and at least they did not acknowledge the mail.
With faulty online portal they are making public money. My amount might be small, but I could not able to go for movie as planned due to the faulty inox online movie tickets protal www.inoxmovies.com, Still they dont accept it.
After deducting money from my account, if they dont send me the ticket details either through sms or email, How can anyone go to seat??
This is nothing but cheating public money n causing inconvenience through faulty websites by INOX management.

Guys! Dont book online tickets at faulty online portal of www.inoxmovies.com, and dont get mental agony.

Regards
Pavan

Plz follow their email conversation for first mail, and no response for second mail!

From: [protected]@hotmail.com
To: [protected]@inox.co.in
Subject: RE: Please initiate the refund.
Date: Wed, 9 Nov 2011 19:13:53 +0530

Dear Web Team,
This is to inform you that, had I been issued the confirmation number, I would not have raised any dispute with you. It has clearly given me the error screen. Moreover u have advised me to check for the booking history. But I am further informing you that its not possible to check booking history as I have booked the ticket as a guest.
Just clarify me one thing, had the tickets got confirmed as per your backend records, why you did not send me the confirmation either through e-mail or SMS??
I am used to book tickets on bookmyshow.com earlier, but this time I have personally attended to INOX ticket counter the next day for the same show due to this bad experience.
I appreciate your efforts for the early solution of this problem.
With regards

A.Pavan kumar

From: [protected]@inox.co.in
To: [protected]@hotmail.com
Subject: FW: Please initiate the refund.
Date: Wed, 9 Nov 2011 10:08:32 +0530

Dear Guest,



We thank you for choosing INOX as your movie destination.



Please note that we have checked the information from your mail with our backend records and have the following to say-



- Your transaction was carried on 06/11/11 at 1657 hrs for the movie Dookudu and seat numbers H:15,H:14,H:13.

- The transaction was confirmed at 1701 hrs via booking confirmation number 299541.

- We have booking confirmation of tickets for your reference.



Please note that at the end of an online transaction you are advised via a pop up message that if you don’t get the booking confirmation number or SMS within a period of 20 minutes, you can go to “my accounts >> retrieve my booking” section to retrieve the email confirmation/ SMS confirmation.



Further note as the booking was confirmed; as a result we are unable to process the refund for the confirmed booking.



Feel free to get in touch with us for any further assistance,



Best regards,

INOX Web Team





From: Pavan kumar A [mailto: ]
Sent: Tuesday, November 08, 2011 9:40 PM
To: [protected]@inox.co.in
Subject: Please initiate the refund.



Dear sir/madam,
This is A. PAVAN KUMAR. I have tried to book ONLINE (VIA www.inoxmovies.com) 3 tickets as a Guest user on 4th row, for Telugu Movie show at 9.50PM "Dookudu", INOX Hyderabad, AP on 6th Nov 2011 at approximately 5pm. I have given details of my IDBI DEBIT CARD(VISA) to book tickets.

At the end of booking process i have got error screen. Neither I have got any SMS confirmation nor E-mail confirmation. But unfortunately my account has got debited Rs. 495/-. On 7th I have approached the internet booking window at INOX, Hyderabad but they told me to forward an email to initiate the refund process.

Hence requesting you to please refund my money Rs.495/- at the earliest of your possibility.

The details I have submitted are:

NAME: A PAVAN KUMAR
E-mail: [protected]@hotmail.com



Thanks&regards
A.Pavan kumar

I made online booking for my team at INOX. Website gave an error indicating that transaction is not completed. Again attempted the booking and got the same error. Incidentally both the times money got deducted from my credit card. and then also got double the tickets confirmed. After realising that the tickets have been booked twice, I requested for Cancellation and refund. INOX refuses give a refund. why should I bear the cost of an error of their website?? Consumer forum please help

Hi Inox movies,

I was booked an online ticket on 29th October 2011 at 6.30pm for Movie 7am arivu at Mantri Square, Malleswaram, Bangalore.I had booked 5 tickets for the movie "7am arivu for 30 October 2011 for 1700/-. Money transaction happened through Corporation Debit card (online transaction). But the INOX page did not get refreshed after the transaction and I did not get the tickets. The amount was transferred from my account.

Hi,
I had a tuff time dealing with the online ticketing with Inox website. First of all they have debited my account twice for just one booking. And when I tried checking for the mistake there is no Number to call them....with great difficulty we get one number which is[protected] and this number is always busy...it always says that the number we have dialed..all the networks are busy, please try again later....and that later never comes. Please check with them and they also don't have a Facility or a specific TAT wer we can cancel the tickets. Thats the next disgusting part of this transaction. So my concern is INOX has NO TELEPHONE NUMBER TO CONTACT and get the issue resolved. The number which they have given in the website is just useless....as mentioned earlier all the networks to that line are always busy.

Dear RM,


This is to inform you that I am Wasudeo Dhanraj Talkhande My work Period 09 July 2006 to 15 Aug 2010 PF No. is MH/BAN/45588/1614, I have recd only PF A/c amount 38,302.00, on dt. 25 Mar 2011entry No. NEFT-SBINH11084272, but not recd. of pension A/c amount kindly request for you please relies the same.

My bank account details as follows:

Bank Name : ICICI Bank Ltd. Ramdas Peh Nagpur MH

A/c No. :[protected]

RTGS/ NEFT IFSC CODE: ICIC0006242

please find attached herewith Bank Statement for ref.

Please & Please do the Needful.


Thanks & Regards


Wasudeo Dhanraj Talkhande

[protected]

I booked an ticket for an movie in INOX theatre Mantri Mall bangalore through my Visa debit card from Axis Bank through Card no [protected], then amount of Rs 170/- has been decteted from my acount but I have not got any confirmation. Kindly look into the isue and revert back.
Mobile no: [protected]

Regards,

KrishnajiRao

i have booked five tickets for dookudu on[protected] for the show on[protected] at 9:10a.m in inox.But after booking money was cut from my account and i did not get any confirmation code nor my tickets.Now i want my money back and want to know the exact procedure how can i get back the mone
G.Chaitanya naidu
[protected]
[protected]@ymail.com
My card no.[protected]

i have booked 2 movie ticket of bodyguard movie in inox cinema central mall indore(m.p.) but amount of tickets are lapes my account but ticket are not booked so kindly refund my payment

I tried to book my ticket via internet for the 7 pm show at rajarhat for 31.08.2011 , but my money was deducted from my account and i did not recive any mail ( ticket) nor SMS .

Kindly make necessary arrangements for refunding my money.


Sr No. Value DateTransaction DateDescriptionCheque No. WithdrawalsDeposit
1 31/08/2011 31/08/2011 VIN/M/s. Inox L/[protected]/0 570.00


Will wait for 7 days for a response and then will file a case with cunsumer court

My name is Mohahammed Farukh. I tried to book online movie tickets on 31Aug 2011 at 00:43 show at Inox Garuda Mall, Bangalore.
I used inoxmovies.com to book tickets for 5 peoples
I filled every details, my card number and made payment of Rs.1850. Ticket amount was deducted from my account but i didnt get my tickets. After making payment i found an error message from inox. But at the same time Rs1850 was deducted. Contact no [protected], [protected]

Sir I have booked 3 tickets of Telugu movie(Kandirega) for a show on 20th july,at 1:20pm on 19th july in the name of P Rajendra Venkat with credit card number: [protected] at INOX(GVK1,Banjara hills). After completing the booking process a message was displayed on screen that Transaction is successful with amount of Rs.495/- but the tickets aren't booked..Money has been debited from my account but i havent received the confirmation message.When i contacted ur customer care he suggested me to place a complaint on [protected]@inox.co.in and they will refund the amount within 7 days...so i'm registering a complaint here.
Please look into this matter as soon as possible and return back my money...

From
Naveen
contact no:[protected]/ [protected]

I made a booking for movie Aarakshan on 13th August at 730 pm for the 14th August show at 12.20pm.
After completing all the formalities and making the payment , I received the message " Syntax error" and then I did not receive any sms or email regarding my booking. I did not know where to file my complaint. I spent Rs 640/- for the same. This problem it seems has hapeened to others also.

My name is Alok marodia . My email ID is [protected]@annaseed.com and I am registered with inoxmovies.

This is a very strange thing and will discourage use of web service for booking tickets.

I want my money back immeditaely.

Rgds

i visited inox hyderabad located in GVK One mall in banjara hills for purchasing 2 tickets of movie Zindagi Na Milegi Dobara on 19 July, 5:00 p.m. for 7:40 show. the man who was sitting on the counter told me that tkts for that show are not available. so i took the tickets of next day's show and stepped aside. the girl standing next to me in queue asked for the tickets of the same movie 7:40 show same day and he gave her 6 tickets that too in D row and very courteously said "enjoy the movie mam". when i got raged and asked him y u did like that he gave a sarcastic laugh and said actually online cancellation was done thats y those tickets got released. but in hyderabad online bookings for all movie theaters have been stopped so there cant be any cancellation . then i decided to complain to the manager of inox but people were very rude and i had to wait for 30 mins for him. then he said no mam actually we had blocked some seats for maintainence purpose and we released them at that time. this was a very stupid and lame excuse as nobody would block seats for a super hit movie. then i asked him i want to give a written a complaint, he didnt let me do that even. i still dont understand why he didnt give us 2 tickets and gave 6 tickets to other girl. i seriously want that some action should be taken against these guys.

I have booked a movie ticket through e-ticket for Inox-Rajarhat ,New Town, Kolkata show shechuled on[protected] @ 5.15 PM for Harry Potter-Part -II . But Amount was charged Rs.525.00 from my Axis Bank Account ( Debit Card ) on[protected] @ 4-08 PM vide Transction No.Pur/m/s.Inox Leisure/Mubai/160711/09:57 without issuing the ticket.

I immediatly rushed to Inox-Rajarhat , but refused to comment on it.

Please take necessary step to refund my Rs.525.00 to my debit Axis Bank Account .

Regards.

Subhasish Ghatak
Kolkata

Hi,

I have lost my cell ph inside INOX theatre, city centre, kolkata on 3rd july. I have informed the same to the concerned authority of Admin dept of INOX within 1 hr after coming out from the hall. It is quite surprising to know that the persons cleaning the hall after the end of the show didn't found the ph (according to them). I am quite sure that I have left the ph on the seat by mistake though i dont have any proof.

i think we didn't expect this kind of activities from these so called big names like INOX...