INOX Leisure / INOXMovies.com Complaints & Reviews

Address: Dhanbad, Jharkhand, 826001

I and my family were at Ex- D9 to D12 at 6pm show at Dhanbad(Jharkhand) Inox
I booked for one small pop corn with cheese and two cups of tea. They supplied tea only but not the pop corn.
I could not understand the action. Kindly intimate me the rate of those items and reply me to " [protected]@gmail.com" so that I might be satisfied.
Thanking you. With regards,
Sanjib Kumar Roy
Mob No. [protected]

Apr 12, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Mar 12, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We have received your mail and have made a note of your feedback. Out team shall get in touch with you soon.

At the outset let me thank you for your feedback on INOX. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

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S

sarangaa

from Pune, Maharashtra

Apr 3, 2017

In inox jaswant mall kamptee road nagpur at ticket countet these people ask to buy combos for particular seats choices.
unwillingly.
kindly take some action.

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Address: Darjeeling, West Bengal, 734001

Website: www.inoxmovies.com

I started to notice this phenomenon when the Oscar nominated movie, The Revenant released in India. I was extremely excited to see it in the theatre but it released everywhere in India but it didn't come to Inox Siliguri.
The trend continued during the movies that came out in 2016. None of the Oscar nominated movies came to Inox Siliguri. I sent multiple requests to put up at least one show or one screen per day. One of their supervisors replied that I have to book the whole auditorium and apply for a special screening. I even agreed to that but then they didn't reply anymore.
Now tomorrow, 17th Feb 2017, is the India release of John Wick 2 and Lego Batman and it's everywhere around in India except Inox Siliguri.

I want this discrimination regarding the distribution of movies. If I a movie is being released worldwide and in every Inox, then it should be released in Inox Siliguri too or else what is the advantage of having an Inox? Bollywood movies come in the local theatres too at much lesser rates. It's the international releases which everyone eagerly waits for. So, please correspond with their supervisors and initiate the release of every international movie in Inox Siliguri too.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Feb 17, 2017

Updated by Pramit Chatterjee Now I am being asked to book an entire auditorium in order to watch a movie that the whole world is watching for the price of one ticket. On top of that, there is actually no such procedure on their site through which block booking can be done. This is just false advertising.

Mar 23, 2017

Updated by Pramit Chatterjee Still nothing. Probably they have blocked me from emailing them because now Inox movies don't respond to my e-mails.

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Nisha Khattar

from Mundi, Madhya Pradesh

Mar 17, 2017

Sir I visited ur theaters and asked for a good 3D glasses but here manager and staff are not cooperating and saying do whatever u want to but we won't change d glasses (glasses are not fine contains lots of scratches and screen is not properly visible)

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S

shyamashrivathsa

from Mulki, Karnataka

Mar 21, 2017

Why you compulsate us to buy your costly food which is really worth around 50rs .? You are robbing your customers. Who you are to snatch our independence ? This is really a bad thing. Who ever want to buy from you let them buy, who really respect their hard earned money don't Rob from them.

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Address: Mumbai City, Maharashtra

Website: Consumer complaint

Hi,

It is a very sad and horrible experience faced with INOX- Vashi and will ensure this message and experience of ours is been forecasted across.

This is to complain the incident faced today at 11.30pm IST- Bibuthuti Das the manager mentioned in clear language we "assume" age and if required ask for the ID proof below 18 and then let the people enter for the movie.

On checking some people that already entered ( named - Santosh, Tirth and 4 females) sitting were not been asked for their ID proofs and had my doubts on their age.

The entire concern being how can u assume age and not check for all who enter then and how can u " assume " age and decide who should be asked and who not.

Very sad to see how manager mentioned the security saying " don't let us enter in" even after we purchased 3 tickets

Mar 20, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Anselm,

I am keen to understand the concern raised, please mail us your show and contact details on [protected]@inoxmovies.com.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway, Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:[protected] | Website: www.inoxmovies.com
Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - to http://twitter.com/INOXMovies

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.We have checked the details mentioned with our team. The movie that you had booked for was Rings and as you had a minor -17 years old we requested for age proof. The law states that a minor cannot be allowed entry for an adult movie and same is also mentioned online when a guest books a ticket. We did request you to change your choice of movie however same was not agreed. Hence Mr Bhibuti did not allow you to enter with the minor as that is in violation of law.

Trust this clarify's the complaint raised.

Regards,
Kainaz Pardiwalla
Senior Manager CRM

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R

Rashmi Kiran

from Mumbai, Maharashtra

Feb 16, 2017

I was at inox inorbit mall, there was a power cut of more than 20 minutes that ruined the whole movie.
This is totally unexpected and disgusting

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S

Swapnil Chandore

from Pune, Maharashtra

Mar 6, 2017

C.b.chandore
My mobile is lost in screen 2 for watching commando2 showtime is 9:15 and my seat no is a 33&32 and tickt id is 1856610/11 and i will check in mobile screen 2 and then not found so i request u plz that mobile anyone found so contact me [protected]...

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Address: 700054

Dear Sir/Madam, i buyed tickets from Swabhumi Refuel Inox Leisure Ltd. Kolkata on 28th Jan 2017.
I made the payment through my credit card, money got deducted but I did not received the tickets. Please work on this issue and refund me.
The manager of the multiplex said your money will be reverted to your card within 48hrs but still now nothing happened.
I am attaching the the ICICI Merchant Services receipt please find the enclosed attachment.
Please work on this issue.
Please refund me as soon as possible...

Thanking You,
Sraman Chatterjee
Mob:+91-[protected]
e-mail id : [protected]@gmail.com

Mar 20, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you, our INOX Kolkata Swabhumi team shall get in touch with you soon.

Regards,
INOX Support

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Address: 403521

This is to bring to your kind information that the movies screen at inox porvorim in mall de goa are always delayed by 15 to 30 minutes every time. One such occasion was recorded by me the details given herebelow:
Ticket no 000345 to 348
Date of show: 1/2/2017
Time: 4:20 pm
Seat nos: club e-13 to 16
Ticket id: 436405 - b[protected]:22:31-u:87309
The move was scheduled to start at 4:20 pm but it stated at 4:40 hrs,
The interval was for another 30 minutes where it ran the advertisements continuously.
Hence it would be highly appreciated if the movies are screed as per the schedule and the interval time may be reduced to five minutes in order to plan our schedule accordingly

Email id: [protected]@gmail.com

Mar 19, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 13, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We regret the inconvenience; our team would be in touch.

Regards,
INOX Support

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback on INOX . The overall movie going presentation has evolved with ads and movie trailers being a part of the overall feature presentation. We would like to elucidate here that we design the interval schedule looking at the ideal time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.

Let us assure you we are focused on guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises. Your feedback is duly noted.

Warm Regards,
INOX Support

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S

Soumyajit kar

from Solap, West Bengal

Feb 27, 2017

The person sitting in the rajarhat cc2 front boxoffice by behaviour he is very rude & i have asked him for seeing the seat row no. before booking the ticket, the person behaved me like a begger as like i'm purchasing in his kindness.

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Address: Vizianagaram, Andhra Pradesh, 535001

I request the inox to either allow water with us in the theatres or provide proper water facility in the theatre. I went to watch Jolly LLB to Inox Vizianagaram. We were not allowed to take our water inside the theatre. Later when i went to fetch water to drink there were no glasses. Also there is only one water dispenser for three screens. And when i went to the counter to buy a 1litre water bottle which is supposed to be 20/- is being sold at 50/-. The photo of water dispenser and bill of water bottle is attached.

Mar 20, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Feb 12, 2017

Updated by Tarun Jhawar My details
Tarun kumar jhawar
Vizianagaram
Contact [protected]

Verified Support

Feb 13, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

Verified Support

Feb 16, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Mr Jawhar,
Trust our team has spoken to you and resolved the complaint.

Regards,
INOX Support

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Address: 400092

I frequently visit INOX Raghuleela, Kandivali to see movies. Recently the cinema hall was shut for nearly 6 months. I thought the same would be cleaned. renovated a little.

But bow since it has opened the place smells like an urinal. It is simply disgusting. When I complained to the Usher he brought a room freshener and sprayed it on me as he was disgusted. Kindly look into the cleanness . please make a surprise visit to this theatre.

Apart from this the A/C is switched off in the middle of the show which make it very claustrophobic.

It will be nice if you look into this or you surely going to loose on competition around the area.

Mar 11, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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Address: Lucknow, Uttar Pradesh, 226002

Website: [email protected]

Me Srimanta kumar dey, serving in Indian army.AS I know INOX and PVR gives concession on movie ticket .I usaly use this benifit in each weekend when we go for a movie each INOX OR PVR. Last time when I came here in INOX, gomtinagar lucknow they provide us the concession and gave tickets for the movie XXX RETURN 3D.
TOday I usaly come to see RAEES in INOX gomtinagar, lucknow, but they refuse to give concession.they says " there is no concession option for defence in our website/software." I am socked ..everystaff of here says same. After some time they manage 4 seats, out of 4 tickets they give 1 ticket free..we have to pay 720 rupees for the seats, they also do not give any tickets in our hand...
...

May 9, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 29, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Warm regards,
INOX Support

Jan 29, 2017

Updated by srimantakumardey WE GET THE TICKETS AND GM OF INOX, GOMTINAGAR MEET WITH US AND SOLVED THE WHOLE PROBLEMS .
THANK U

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Address: North Goa, Goa, 403001

Website: www.inoxmovies.com

I'm A Customer Marc Rodrigues from Goa. I'm a Regular customer of The Inox Multiplex at Panjim, Goa (Old GMC bldg). What I have seen for almost last 8 months is that there is no proper Seating arrangement for people to sit in the lobby area, whenever they are waiting for a movie to begin. And even whatever downgrade seats are there, are forever filled with flies on them. Now this makes it very unhealthy and unfavorable for the customer to sit on. So I please request the authorities to take a look into the matter and rectify it ASAP.

Yours Sincerely

MARC RODRIGUES

Feb 24, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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Address: North Goa, Goa, 403001

On[protected], Employee at the ticket counter Mr. Sanjay Assotkar (surname not sure) didn't issue ticket because he didn't have change to pay back of Rs. 2000/- at Inox Panaji, Goa.
I had to arrange for the change by calling my brother urgently who was also coming for movie later but I wanted to purchase tickets a bit earlier so that I get my desired seat. Later after getting change I got my desired seat but it was not in good condition. Seat wasn't sliding so that I could comfortably watch the movie in screen no. 2, seat no. D16 for XXX: Return of Xander Cage movie at 8:56pm show. It was a completely dissatisfied experience at Inox. Not worth Rs. 240/- ticket.

Feb 22, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Web Team

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Address: 560003

I had booked 4 tickets for the movie xxx-return of xander cage at inox, mantri mal, malleswaram, bangalore for the 7.30 pm show (16.01.2017). Due to unforeseen problem at mantri mall, the mall was closed and the shows were cancelled. There was no one to answer to our queries both yesterday and today. And am unable reach over phone. What should i do for cancellation and refund of the money paid by me. Kindly advice.

Feb 17, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
please mail us your ticket details on contact @inoxmovies .com.We are refunding in full all shows after 1 pm.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway, Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:[protected] | Website: www.inoxmovies.com
Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - to http://twitter.com/INOXMovies

Verified Support

Jan 17, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,
please mail us your ticket details on contact @inoxmovies .com.We are refunding in full all shows held after 1 pm on 16th hence you would be eligible.

Regards,
Kainaz Pardiwalla
Senior Manager- Customer Relationship Management
INOX Leisure Ltd.
Viraj Towers, 5th Floor, Next to Andheri Flyover, Western Express Highway, Andheri (East), Mumbai – 400093, Phone:[protected] Extn -6940 | Fax:[protected] | Website: www.inoxmovies.com
Join us on: - http://www.facebook.com/INOX-Leisure-Ltd Follow us on: - to http://twitter.com/INOXMovies

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C

Casobu

from Mumbai, Maharashtra

Feb 10, 2017

Hello sir
Jan gan man is our national anthem not a national song
When you written in hindi it disply rastra geet
Rastra geet is vande matram .
Pls correct
Ca Saurabh garg
[protected]

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Address: 500001

Website: inox app online website

Disappointment with inox online booking. I have booked 9 tickets 1608 for intilo dayam naam bayam movie on 1th jan 2017 for the show 10:30 pm on 1th jan 2017 through on-line (http://www. inoxmovies.com/) in inox kachiguda. I have paid using my dedit card, it has asked all my card details but when the payment completes i didn't get any confirmation message and its redirected to home page of the site... The purchase worth rs1608 on pos inox44584 at citrus pay inoxmovies txn#[protected]. Please refund my money to my account

May 10, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest
At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.
We would request that you, mail the details of the booking and your contact details on [protected]@inoxmovies.com. We can check the same and revert. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Warm Regards,
INOX Support

Jan 18, 2017

Updated by Khatri Srikanth Hi sir iam srikanth as I have booked online movie tickets on 1jan 2017 though inox app as they have dedicated my amount from account but the movie ticket as been not issued and amount was not refunded to my account as inox company told me 10 working days the amount will be refunded till now I didn't get my amount please try to justify my amount

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Address: Kolkata, West Bengal, 700020

I booked 2 tickets Of Dangal movie at Inox Forum Mall At Elgin Road in Kolkata on 3/1/2017at 2:55pm through Paytm app.
After intermission one of Inox stuff approaches me asking me to show him tickets. I show him the email with the Qr code .
Then after few minutes another staff comes to me asking for same thing. Then again I show him, he contradicts me stupidly enough saying I have tickets for 2:55 pm show which I was watching then only. After some time they though understood their mistake, they didn't even apologize.

Feb 4, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest

At the outset let me thank you for your feedback. It is important to get feedback from our guest on our services offered. This gives us a chance to make constructive and positive changes in our workplace.

We would request that you let us know your contact details as we would like to speak to you in person.Please mail us further details on [protected]@inoxmovies.com

Warm Regards,
INOX Support

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Address: Jalgaon, Maharashtra, 425001

Website: Inox

I went for a movie at Inox, Jalgaon on 1st Jan 2017. The service at the ticket counter was worst. There was no proper queue outside the counter. Staff seemed to be inadequate. Also, there is no special machine for online booked tickets; which thus becomes time consuming. Staff of the food court of Inox is not at all co-operative. There were people consuming alcohol inside the theater and were also passing sleazy comments.I request an action as soon as possible as these things cause unnecessary inconvenience and nuisance.

Feb 4, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2017

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Support

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A

abhinav akash

from Hyderabad, Telangana

Jan 2, 2017

I watched dangal on 25 DEC 2017 12 :30 advertisements were 40 mins it is in violation of the rules please take action or I need to take up with authorities

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INOX Leisure / INOXMovies.com Customer Care's response, Jan 3, 2017

Verified Support

Dear Guest,

At the outset let me thank you for your feedback on INOX Surat. It is of great importance to us that our guests take time to let us know of our services offered as it gives us a chance to look into our daily operations and make constructive and positive changes in our working.

I sincerely apologize for the inconvenience caused to you due to a relatively longer interval as mentioned by you. I would like to elucidate here that we design the advertisement schedule looking at the ideal interval time that is required for all the guests to resettle on their seats after the break. Since this schedule is fixed for the entire week, during the week days it may seem to be a little longer interval as the turnaround time taken by the guests is relatively shorter when compared to weekends. Although the inclusion and timeframe of advertisement content is done with this approach, however, with the inclusion of movie trailers that add to the entertainment and excitement of the guests, and certain internal and statutory communication for the awareness and knowledge of the guests and society in general, the interval time may have appeared to be longer.

Let me assure you that all the activities, events, programs and operations at INOX are done with guest centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Regards,
INOX Support

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Address: Bangalore, Karnataka, 560003

Website: inoxmovies.com

The website is ineffective in registering bookings. I booked 2 tickets on the 28th of December, 2016 and i was taken to the booking confirmation page, post my making the payment. I didn't receive any booking confirmation text message and I was informed that due to overbooking, my booking had been cancelled. I expect the minimum decency of being informed well in advance, before i reach the theater, before I contact Customer Care and before I waste 45 minutes of my time!!!

Feb 10, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2016

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

Please mail us your booking contact details on [protected]@inoxmovies.com. We regret the inconvenience caused.

Regards,
INOX Web Team

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Kanika Marwah

from Kollam, Kerala

Jan 20, 2017

I always get this issue of getting tickets, as most of the tickets are always reserved people misbehave, no manners to talk

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Address: 560025

Website: INOX LEISURE LTD

Dear Team,

On 22nd i came to your inox counter and try to pay by card payment, the counter keeper assisted to pay through Cash or Card since the cash was less in my hand so i have chosen the card payment, then the swiping is happened in 1st time which was not though then she ask me to try again that i can try again then i said you try once again, then 2nd try also got failed then i paid by cash left from the counter after some time i have received a bank message that amount got debited from you people, then i rushed to counter and showed the debited msg to the person, she had mentioned me that the amount will be return with in some days.

But the days are over still the return not happened to my account.

Still i am waiting the amount not got return to my account please look into this and confirm the status.

Reference translation ids's are mentioned below -
1st debit- PURCHASE SUBJECT: MCUPOS 22DEC0401 Card no.: 5497XXX0XXXX3309 22DEC INOX LEISURE LTD BANGALO Ref:[protected] Ref No :- 22DEC0401

2nd - PURCHASE SUBJECT: MCUPOS 22DEC0403 Card no.: 5497XXX0XXXX3309 22DEC INOX LEISURE LTD BANGALO Ref:[protected] Ref No :- 22DEC0403

Regards,
Samuel Arulraj A
Mob : [protected]
Email Id : [protected]@rediffmail.com

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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Address: Chennai, Tamil Nadu, 600018

Website: Inox

For the trailing mail booking i did not receive confirmation from inox via mail or message.when i went to thater showing this mail they are also blabbering my show is at 10:15 today for 2.You must be able to track down the details to me.I went twice to the theater and their actions are pathetic . All i have is a transaction succsfull mail from citrix
Also mailed to [protected]@inoxmovies.com

But no response

Jan 26, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2016

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We apologize for the inconvenience caused to you. There may have been a connectivity problem, as a result of which your booking did not get confirmed. The refund process for the unconfirmed booking has been processed from our end. The same would reflect in your account within the next 10 (ten) working days.

Please follow these steps should you not get an automatic Email/SMS booking confirmations:

On home page section on our website click on Resend option and enter your registered email address and password to get the SMS/EMAIL resent.
Should the booking id not be displayed in 20 minutes then your booking may not be confirmed.
Please give 20 minutes before trying a second transaction to avoid any multiple bookings.

We request you to add [protected]@inoxmovies.com and [protected]@inoxmovies.com to your safe sender list /address book to ensure email delivery in your inbox. Your patronage of INOX is extremely important to us and we hope that you continue to visit us.

Regards,
INOX Support

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Rishabh Bakshi

from Indore, Madhya Pradesh

Jan 9, 2017

Payment is not processed are showing in the slip of payment machine. But in my account payment deducted.
I want my money back

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Address: Chennai, Tamil Nadu

Website: Inox.in

I'm totally irritated by the prices kept for the food and beverages in inox, prices so high that normal people cannot afford and when asked for the reason for high prices the staffs in the theatre response in an disrespectful manner and not giving proper answers...I'm in inox, Actor road, chennai, tamil nadu. Atleast please take this as a serious message in order to keep ur customers ...really frustrated.

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

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prajwalballal

from Mumbai, Maharashtra

Dec 19, 2016

The ticket given to us was of Rs 400 per head whereas the counter guy told us that the cost is 200rs per head... After the Punching without the confirmation he claims the ticket to be of rs 400. Even the manager mr prasad sakpal is supporting his staff.
Attached is the picture of the trainee staff whereas the manager claims he is not a trainee

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Address: Chennai, Tamil Nadu, 600092

Website: Inox movies booking

In Chennai inox chantry metro mall booking counters are not sellingoing 10rs tickets even if the customers are asking repeatedly. Leaving them without selling. Why u kept that class tickets if you don't want to sell? I went two times and they are saying at morning particular time only we will sell. Is this the way ? You should take some action against these people urgently otherwise I'll make a complaint to government.

Jan 22, 2017

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2016

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

We are in receipt of your mail, we would like to clarify that 10 Rs ticket would be issued only prior to showtime .They cannot be booked in advance and given on first come first sold as they are limited in number .
Should you want to discuss at length do share your contact details on [protected]@inoxmovies.com.

Regards,
INOXSupport

Jan 10, 2018

Updated by V Sai Krishna Mouli No even now also they are not selling properly. How they can resolve the issue without contacting me. Really shameful you can see the cc footage they are not selling properly

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Address: Mumbai City, Maharashtra, 400067

Website: Inox inorbit

I went to c aye dil hai mushkil yesterday with my family 10.50 pm show.. there were lots of ad shown and movie finally started by 11.20pm.. then again interval started at 12.25am sharp and then the ads continues till 12.50 am which was too much for the audience to handle.. in total 45 minutes of ads were shown which were worse than television breaks.. we all were so irritated as it was a night show ans as it is the movie was long.. so audience were not at all interested in watching those ads over and over again.. in all these yrs this is the first time we have seen a cinema hall showing ads for 45 min in one show.. that was terrible but no one was there at the night show from.the office to whom we could hv placed our complaints.. all the cinemas shows ads but hardly for 10-15 min during breaks and not more than that.. people got so restless n kids were getting irritated..pls understand that we come to cinema hall to watch a movie without interruptions and.not like tv. and if the situation is same then it will b very difficult for the audience to stick to their favourite cinema halls.. pls make sure that ads run for a reasonable period so that our entertainment is not interrupted unnecessary.

Dec 9, 2016

Complaint marked as Resolved

INOX Leisure / INOXMovies.com customer support has been notified about the posted complaint.

Verified Support

Nov 03, 2016

INOX Leisure / INOXMovies.com Customer Care's response Dear Guest,

At the outset let me thank you for your feedback on INOX . The overall movie going presentation has evolved with ads and movie trailers being a part of the overall feature presentation. We sincerely apologise for the inconvenience caused to you due to a relatively longer interval as mentioned by you.
We would like to elucidate here that we design the interval schedule looking at the ideal time that is required for all the guests to resettle on their seats after the break. The inclusion and timeframe of advertisement content is done with this approach. The timing is dependent on technical, commercial and operational requirements of each cinema auditorium hence may change weekly /daily.
Let us assure you we are focused on guest-centric approach and we are extremely sensitive to the overall quality and experience that our guests have at our premises.

Warm Regards,
INOX Support

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S

swapnil321

from Pune, Maharashtra

Nov 3, 2016

One pays to watch a movie, not cheap insurance and turmeric cream advertisements. This is not acceptable.

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