INOX Leisure / INOXMovies.com Complaints & Reviews

Hi,

I had tried to book few tickets on the site www.inoxmovies.com but actually
did not get a mail regarding confirmation of tickets, instead got a mail stating that
tickets could not be confirmed and subject as “Inox - Pune Ticket Information ( Status Failed )”.
But the amount of Rs 960.00 actually got deducted from my account for the same booking.

Transaction ID : VIN/M/s. Inox L/[protected]/0

So, I registered a complaint at ICICI Mobile Banking, the complaint No was : SR[protected].
But today, I received a message that says that “ We are unable to reverse the Visa POS transaction
of 960.00 on[protected] as it has been approved and claimed by visa.”

In this mail, I am attaching the screenshot of the mail which I received from INOX
stating the “failed status” of the ticket. Please, look into this matter and guide me,
what next has to be done.

Thanking You in anticipation.

With Regards,
Sumit Singh.

I was trying to book a movie ticket using http://eticketing2.inoxmovies.com/ on 30th Dec 2009.
The booking was failed when I entered my credit card details. I also received email regarding the failure of the transaction. But when I saw my credit card statement INOX had charged the ticket amount Rs.165. I sent email to [protected]@inox.co.in and [protected]@inox.co.in regarding this but I did not receive any reply till now.

It was sunday date 22 November 2009. My brother booked 8 tickets of "ajab prem ki gazab kahani", show time was 6.45 in INOX, City. When I was entering in theater Guard checked my pockets, there was just 4 peanuts (ground nuts) in my pocket. Guard say me to leave these nuts but I promise him that I will not eat it in theater and began to climb ladder of escalator. Suddenly after 3 ladders some thing stucked in my elbow and I was lucky that I was not fall down and harmed becasue escalator was running. You know what was stucked in my elbow, it was manager who pull me from running escalator for just 4 peanuts. When I asked him for his misbehaviour, he started shouting on me. He say that what type of hospitality you are expecting by paying just only Rs. 115-120 (just count we were 8 person (100+15)+10.3%*8=1014.76 i.e. 1015). I say him that I am customer not you are, how can you talk to me in this manner. He say that we see many customers here so what, we slaps these customer with shoes. I challenged him to slap me, then he threat me to cancel my ticked. Then my brother came there and say me to leave all that and enjoying the movie.

Now see that what type of Hospitality provided me by the management:
1. When I entered in hall another person was sat on my seat. I call the peon and ask him for my seat. He take 15 minutes in all that.

2. In interval I go to buy some samosas and kachoris, and coffee, cold drinks etc. The charges for all that was too high and in taste these were zero. Kachori and samosas are tasteless and too cold and quality of material was also not good. In coffee there was no coffee powder and it was also tasteless.

3. After "The End" when we were going through exit ladders there were too much dirt and water was also spread there. No lighting arrangement.

So Jaipurites I will suggest you to not to go to INOX, City Plaza, Jaipur with your family. I think it was my worst experience to watch a movie in a theater. I think single screen are better in providing facilities with sufficient charges, good food quality and more freedom to bring foods from outside and wide range of food.

Multiplexes will not run for more days because of mini theaters at home, mini theater in malls with a capacity of 10 to 30 seats and more freedom. Whenever we enteres in a Multiplex guards checks our pockets, children bags and other carriage, we feel like a thief or terrorist.

I decided to not to go to INOX in future, Because there is no value of customer. Customer is nothing for them. The Manager of A national level multiplex chain behaves like that can you expect it? I think there is no proper system in INOX to give training to their senior staff. If their senior staff is behaving like that than you can expect what type of behaviour from their junior staff.

I did an online transaction for purchase of tickets on their website, My credit card was charged for an amount of 1290 for 6 tickets, but the website did not provide any confirmation details of my ticket. when i called their customer care number, an executive said he cannot help in this matter , and i need to send an e-mail. I sent an e-mail to the addresses he gave, and i got a reply asking for the same details which i had already sent them in my first mail.

Later when i contact the bank the same day, the bank informed that the card has been charged, but most probably vendors will not claim the amount if they have'nt provided you with the tickets.

But i was shocked when i saw an amot of 1290 appearing in my statement a few days later, when i contacted the bank they said that the inox has claimed the amout already and the bank had paid them the amount.

Now the bank is asking me to fill a transaction dispute form to claim the amount back, upon recieving the form from me the bank will de an investigation and this would take arount 45 to 60 days.

I had a similar experience with Book My Show .com, where the payment thru credit card went thru, but the tickets did not get booked. However in this case the Book my show team was sensible and they did not claim the amount. Compared to which i feel i've had a grave experience with inox.

On 02.08.2009, I went with my family (4 members) to watch a new release. While purchasing ticket I was misguided by the Customer Associate, Ms. Shefali, and without even caring to know my requirements she gave me 2 tickets with nos.[protected]EC-A-1) &[protected]EX Q-13) for Rs.90 & Rs.130 respectively for a show of 2.50 p.m. I asked her an explanation to this and told her that I was trying to inform her I was asking for 4 avaialble tickets and the rates but she said that she heard me saying to give the available tickets but never bothered to know how many in numbers. The seats of the tickets were confusing and so I requested her to take back the tickets and book 4 tickets for the next show. She refused to do so. As such I seeked the help of the Manager. I was astonished at his statement when he told me that the tickets cannot be taken back and asked me to sell them instead. I requested him politely to help me out to get 4 tickets for the next show as my children were eager and the tickets were getting sold out but we were kept waiting for a long time and then later another CCA comes and told us that they cannot help us out, which provoked me to talk excitedly. so he and the Manager tried to settle out by saying that are offering us 4 Complimentary tickets for the next show. this was another surprising statement and I told them that I am not asking for a free favour and they cannot quote 'complimentary' as I have already paid half the price of the tickets. They both then asked us again to sell the tickets outside the counter which made my husband talk loudly on the floor of the booking counter. The Manager then misbehaved with my husband and shouted back at him and made statements like "You are hampering the peace" (which is a seriously objectionable remark) and straightaway refusing me to solve the problem or even arranging for the tickets for the next show and went away. He even went to the extent of calling some private security person asking them to take my husband away. We were shocked at his behaviour and left the multiplex then. This is a serious matter and we felt very humiliated in front of public. I seek the help of you now to look into this matter and take necessary action so as to enable civil customers like us to get justified care and service in lieu of payment as we visit such places for entertainment and not for encountering problems. Please help us

Sir,
I am an employee of the Office of the Principal Accountant General(Audit), Kolkata and my home town is Burdwan. I went to purchase tickets for 01.08.2009 (bengali film-"AMARO PORAN JAHA CHAYE", time-3.05pm) on 31.07.2009 evening at about 7.30pm. I told the boy sitting in the Box Office to give me tickets for 01.08.2009 (3.05pm show i.e. "AMARO PORAN JAHA CHAYE"). But as he was speaking with his girlfriend he didn't hear me properly and gave me a ticket on 31.07.2009 (7.48pm show). Immediately, I told him to change the tickets as he gave me the wrong tickets. He told me he cant do so and sent me to speak to the manager of Inox Burdwan. When I spoke with the manager, he just told me he cant do nothing to help me. I thought that I can watch the film on 01.08.09 with my family members at Inox as ur Hall is a renowned one. I purchased 4 tickets, I dont need the money back but this type of misbehaviour from the manager as well as the employee sitting in the box office is not expected from such a big organisation like "INOX". This is simply disgusting. The manager even told me that "you can do nothing if I dont give you back the money". I just wanted to tell that the mistake is from your side, tell the boy to accept his mistake. Instead of telling the boy he simply told me he cant help me. Anyway, this is really not expected from "INOX". From, today, I will never visit INOX, nor at Burdwan not at Kolkata with my family or friends. I will even tell my friends not to visit as well. We always get good behaviour from 89 cinemas, Durgapur, but this type of behaviour is not at all expected from you.
I shall be highly obliged if you please be kind enough to look after the matter seriously.
thanking you,
yours sincerely,
Ramprosad das
[protected]

Dear sir,

my name shailesh sureshrao kemekar . sir before some days i am getting message from HONDA MOTOR CO. LONDON" <hondarecruitment.[protected]@msn.com likeYOUR CV/RESUME HAS BEEN SHORTLISTED FOR A POSSIBLE JOB PLACEMENT WITH HONDA MOTOR COMPANY LONDON and that time they ask few me some question nearly 16 question on their. that time i am submitted answer of all this question . after some days again i am getting message like 'This is an affirmation that you have emerged Successful and being appointed for the position from HONDA MOTORS LONDON <[protected]@live.com> . that time they send me SOFT COPY OF MY JOB OFFER and that document contain foolwing information

CONTRACT DURATION : 60 MONTHS CONTRACT TERM
JOB DESIGNATION : PROCESS AND CONTROL ENGINERR.
START UP DATE : 8 TH JULY 2009
JOB REF: 009/HDM/UKPF/T4-YL
JOB CODE: VAAT2653
JOB LOCATION : LONDON

Here i am aattach related files so that you can understand very well .
so please somthing do for me because, i am very confused about that matter.
i hope you will contact me immeditely so that i can follow next procedure.

REGARDS
shailesh kemekar
Jr. instrumentation engineer.

Copy of the letter will explain the nature of grievance:

Date:20/03/2009.

Dear Sir,

Sub: dispute of transection dated 29th December 2008.

I tried to book tickets through net on 29th December 2008. On the same day when I asked the booking office of Milan they denied the said transection took place on that day.

Following are the details:-
AXIS BANK SUBSTITUTE DRAFT

Card No. [protected], Cardholder Name N/A, Expiry Date 05/10, Merchant Name INOX LEISURE LTD_MILAN, Merchant Location PUNE, Date of Merchantdies/Services Order 29-Dec-08, Authorization Code 012344, Merchandise/Services Description Motion Picture Theaters, Shipping Detail N/A, Transaction Amount Rs.900.00, Address Verification Service Code N/A, Order Information Number 126539.

Sir, as we are your regular customers, kindly do the needfull at your earliest.

We fail to understand how come location is pune for Inox Leisure Ltd Milan?

Regards,

S.C.Solanki
[protected].

I had booked 5 tickets online for "Varanam Aayiram" for the 9.50 pm show on 28 November 2008.

The reference number is 104514 with seat numbers N:15, N:16, N:17, N:18 & N:19.

As the cyclone had hit Chennai and it was impossible to get out, i had called customer service executives to cancel the tickets.

The response i got was the most stupidest i have heard considering the circumstances...