[Resolved]  Reliance Broadband Services Ltd. — not closing down service & continuously charging wrong bills

Address:

Gujarat

Hi, I called to Reliance data connect (customer care) for closing down my net services immediately.(Details :First time called up:18/may/13 between 5:30pm to 6:00pm, after call I received SMS "your request with reliance is registered with ID:[protected],will be resolved in next 15 days" SMS received time:05:52:18pm,date:18/may/13) They never closed down the service, First bill i charged for Rs.475(time period:10/may/13 to 10/june/13).

I went to reliance centre & complained that they charged for entire month which is wrong as I asked to close service from 18/may/13.I said that i am ready to pay the bill till 18/may/13.(I went to Reliance center: Anjli char rasta,Paldi,Ahmadabad). The reliance center people said they cant help so own your own contact customer care N all. So again i called up to customer care, they also did not give proper answer at all.I mailed on 6/july/13 to Reliance centre (paldi) email id:jayprakash dave <[protected]@gmail.com> (I have mail copy)

I never got any replay on that. Then I once again Complained to email Id: [protected]@relianceada.com & CC to : [protected]@gmail.com. Reliance replied : "Your complaint has been registered with service request ID: [protected]on 07/21/2013 at 07:25:08 PM ). It will resolved with in 15 days from the request." "We have taken up your complaint for billing issue with vide service request ID[protected]/21/2013 07:40:57 PM ). It will be resolved with in 48 hours from the request date. One of our executives will respond you shortly." (I have mail copy)

Then Second bill come with RS.1137 charges (for time period:10/June/13 to 10/july13)

On 23/july/13 i Received mail from Reliance saying that they verified billing & everything is correct for time period 10/may/13 to 10/july/13. (still they have not terminated my services).

Then after I emailed my complained to id : RCOMAppellateAuthority.[protected]@relianceada.com (on 25/july/13). They replied : "Your complaint has been registered with service request ID[protected]on 25/07/2013 at 11:44:26 AM) and it would be resolved within 5 working days from the complaint date."

After this I received SMS from Reliance that "after repeated follow up you fail to pay 1137 vide caf[protected] legal notice issued.(date;7/aug/13)

I again mailed on id: RCOMAppellateAuthority.[protected]@relianceada.com asking them why as they said in 5 days issues will be resolved still not solved & I got SMS saying legal notice issued.(7/aug/113) .They replied : "The services of your number have been terminated. Your complaint has been registered for billing issue with service request ID[protected]on 07/08/2013 at 06:58:02 PM) and it would be resolved within 7 working days from the complaint date." (I have mail copy)

Since 18/may/13 i asked to terminated my services & first time I get replay in mail on 7/aug/13-"The services of your number have been terminated."

Note: I have all the emails records for all the communication made. I have all SMS with me still with all sort of request IDs & complaint IDs.

This is unbelievable high level o[censored]nprofessionalism, complete lack of customer approach, unethical & full of harassment & the main part is all are having no internal co-ordination at all & behave that they dont know anything.