[Resolved]  Reliance Communications Ltd (Ada Group) — Reliance Broadband Connection Not Working from July 20 : NOT SOLVED : SR[protected]

Address:Delhi

I have reliance broadband internet connection with user id[protected] which is not working from July 20 2013. I have repeatedly logged five complaints in reliance customer care because they closed each complaint without informing us. The complaint numbers are 24 July[protected], 22 July[protected], 22 July[protected], 21 July [protected]. And the last complaint number is 26 July[protected] which is still alive. When I call reliance customer care the executives always says that the case is escalated to higher authorities and the problem will be solved within 24 hours. But their 24 hours is still not completed. Today also I have received the same message from them. One technician has visited us on last week for checking. He told us one device need to be changed which is kept outside of our building. But they didn’t replace any device and our connection still is not working. Please solve the problem ASAP or if you can’t solve this, please let us know. And please refund our money.
We have sent this mail to: rcomappellateauthority.[protected]@relianceada.com, [protected]@relianceada.com , we got an automated replay from them. But Till now the problem is not solved by them. The internet connection is still down. There is no proper way to escalate any problem in reliance. We asked the customer case executives that we want to escalate this case to higher authorities in reliance. But the denied saying that they don’t have any right to transfer the call to higher authorities.
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Aug 5, 2021
Complaint marked as Resolved 
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Reliance Communication — internet not working

dear sir.
i got a reliance data card 2 months back, the no is [protected].
my interenet is not working from past one month and i hv complaint several times but till now nothing has been done
so i just request reliance people 2 do me this favour .
i put up in 206 bhera enclave paschim vihar
new delhi 87
thanking you
regards
nagma takkar

Reliance Communication Ltd — login complaint

I had submitted my request for getting the message "invalid login/password" when I try toog in the site
for viewing my bill and making payments using my mobile no as login and password as provided by company. Always the same message appears as "invalid login/password". I had submitted this complaint/request to customer support services for app. 10 times and got the service message for 10 times
giving me reset password but when I login same message appers as "ivalid login/password".

This is pathetic.
Today i request to costomer care for tune code of the fil of karzzzzz but the tune code given me is not correct and customer care said that you will subscribe new tune and re charge of next callertune this not fair please back my money earlier in my mobile.
My mobile (No. [protected])is stolen. please block the number so that no call can be made from the number.


A Mandal

Reliance Communication — they are not responding our complaints

we are taken the 6 reliance gsm sim in offer period but we are not satisfied this offer because out of 6, 3 working but not the others i have complaint so many times to customer care but they are not responding our complaints plz rectify my problems
Dear sir/ madam

I am sourav das takiing a new connection of realiance GSM service on 21.02.09. My mobile No. is [protected]. After that day I am till trying to get the GPRS setting for my mobile(Nokia3600slide) But not succeded. I made call to castomar care but no respons from them till now. My service request no. is 90089961. According to them within 2 days i get a solution. But no result found.
Please do your best as erly as possible.
Thank you

Regards,
Sourav das

Re: Broadband connection. — Not working.

Broadband not working since last two months. Complain registered, only phone call received but no one has attended the complain till date.
Want to disconnect the services with immediate effect.

Reliance Communication — Broadband Connection didn't activated

I have applied for broadband connection 2 weeks ago in Reliance (in their Chupatty branch, Marine drive, Mumbai) and in 1-st June they announced that my documents were been accepted and I purchased the modem on that they. But still now after 1 week my connection didn't get activated. Whenever I do try to contact them most of the time they don't receive it, if receives gives thousands of excuse for it and assure me that it will get active by the day, but end of the day nothing happens.

I have some urgent requirement of internet due to my job and studies, and tried to help the service provider from every possible expect but didn't get any clue still now. My question is who can give the correct answer for this & who will take the responsibility if my job hampers and I have to face problem for this?

Reliance Communication — connectivity problem

undoubtedly the the company is good, but every now and then the connectivity of reliance become beyond tolerance . if it happens sometime then there is no issue but this problem is just making me frustrated. please just look at this problem because it has become a day today affair and make me annoyed. it would be very good if you are able to solve my problem because i am so annoyed that this forced me write a complain . thank you

najib

Reliance Broadnet — Broadnet Issue not being solved

My user ID is :[protected] I reside in Bandra Mumbai
Complaint registered under Dept. Of Telecommunications : DOTEL/E/2009/03863 as on 07/10/2009

Complaint numbers registered through IVRS and Customer Service Center No. 30337777
[protected],[protected],[protected],[protected],[protected],[protected],[protect...
(escalation team)
[protected]
Plus 5 E-Mail communications including one to the Service Assurance Cell (Nodal Officer)
I am constantly registering complaints regarding the internet service not working properly.
Inability to access content on download.com and similar sites, youtube.com and similar sites.
Complaint is always being taken down as Internet not working at all.
Made to go through same troubleshooting steps over an over again.
Calls are made to my brothers number instead of my mobile number.(There is only a difference of one digit in my and my brothers mobile number, mine starts with 98XXXXXXXX, brothers starts with 99XXXXXX)
Linemen visits to check connectivity, closes complaint mentioning it being resolved.

I have Informed them of this problem occurring in the past; being solved from the server end at Kalina.
But as I mentioned, I am made to go through same steps with no resolution.

Spoken with Anand Koyale from escalation team(Complaint no.[protected], mentioned problem will be forwarded to the server end, Complaint closed calling it resolved.

I do not understand why my call is not being forwarded to the server end and why am I being harassed.

Call logs, call recordings, e-mails can be provided if required.

Please look into the matter.

Thank you,
Satyan Bajaj.
i booked a brodband connctin on 20.7.2009
i paid indian rs 500 by chaque no103663
dt 20.7.2009 of bank of barodajaipur
the cheque was collcted by mr surender kumar
i msoory to say he didnot turn back
i m gooing to consumer court within 4 days
no budy is lisning from your side after servel telephone
u have 4 days time
thankes

Reliance Communications — Problem in Broadband

I had registered to start the WIMAX Service with Reliance Broadband.
My factory is on the outskirts of Ahmedabad and I had my doubts about the connectivity.
The sales people who worked for RComm, Mr. Manish and Mr. Mukesh ([protected]) had guranteed that it would work and said that they had set it up for someone just half a kilometer away.
So I confirmed the subscription and gave them the advance check of Rs. 2425.
The next day their installation team came and after 2-3 hours they decided that the installation was "NOT FEASIBLE". I immediately called the sales person and was informed that my check was already deposited and I would get a refund within 1 week.
It has been more than one month and there is no confirmation as to when I would get my refund.
The sales person now does not have the decency to pick up my call as well.
MY ADVICE TO ALL FELLOW CONSUMERS IS WHEN IT IS RELIANCE BROADBAND ( OR ANY OF THEIR SERVICES ) DONT PAY ANYTHING WITHOUT TAKING A TRIAL FIRST.

They have the most unproffesional policies.

Agam Shah

Reliance Broadband — Internet not working

Dear sir/madam,
I am a regular customer of reliance

broadband. My name is mandeep from hisar

haryana and my subscriber ID is[protected].

My internet connection and my phone has not been

working from last week or so. i have made many

complaints. but there is no effect. i have a complaint

number[protected] dated 20.7.2010 but no action

as been taken yet. please solve my problem.
thanking you

Mandeep
ID[protected]
[protected]

Reliance Communication (ADA GROUP) — Not Responding Properly By Reliance Executives

GOOD MORNING SIR, MY RELIANCE NO +91-[protected], FOR MY MOBILE I HAVE GIVEN 4 TO 5 COMPLAINTS UPTO KNOW I HAVE NOT RECEIVED ANY CALL FROM RELIANCE COMMUNICATION MUMBAI, I GOT 1 CALL FROM RAJAHMUNDRY WEB WORLD AND TOLD THAT MY ISSUE IS 2 YEARS OLD SO WE HAVE NO RESPONSE, RECENTLY ON GANESH CHATUTHI EACH MSG WAS CHARGED 0.50ps EVEN I HAVE SMS OFFER WHICH WAS PROVIDED BY RELIANCE.
WHEN I MAKED COMPLAINT AT [protected]@relianceada.com THEY ARE TELLING THAT I HAVE CHARGED FOR RWORLD OR NET USE, I AGREE THAT AT NIGHT TIME I HAVE USED NET IN MY MOBILE, AT EARLY HOURS 6 OR 7 AM I TALKED WITH CUSTOMER CARE EXECUTIVE AT NO 198, HE TOLD THAT TODAY AND YESTERDAY (FRIDAY) MSG WILL BE CHARGED.
WITHOUT ANY INTIMATE BY COMPANY HOW THEY ARE TAKING AMOUNT.,
RESPECTED SIR/MADAM PLEASE CHECK MY MOBILE ACCOUNT DAILY I AM RECEVING 50 TO 75 MSGS AND I AM ALSO SENDING 50 TO 100 MSGS PER DAY, SO PLEASE I REQUEST TO SEE MY ISSUE AND TAKE SERIOUS ACTION ON ADA GROUP (RELIANCE COMMUNICATION)
IAM 5 TO 6 YEARS OLD CUSTOMER, IN THIS 5 TO 6 TEARS THIS TYPE OF ISSUE WAS NOT HAAPN BUT KNOW I AM SUFFERING A LOT, PLEASE I REQUEST TO CLEAR MY COMPLAINT AND TAKE VERY SERIOUS ACTION FOR CHEATING CUSTOMERS AND TAKING MONEY FROM MOBILE PREPAID, WHEN EVER I /WE ASK JUST THEY ARE GIVING SIMPLE REPLY CUSTOMER USED RWORLD OR NET FOR WHICH THEY HAS BEEN CHARGED, BUT SIR THIS IS ALL WAS WRONG, THIS IS ALSO 1 METHOD TO MAKE MONEY EVEN THEY HAVE LOT.,
I RESPECT M/S AMBANI CO., BUT THIS CO IS ALSO LIKE OTHERS WHO ARE TAKING MONEY EVEN MSG OFFER ACTIVETED ON FESTIVALS., WITHOUT ANY INTIMATE., MADHUSUDAN HEDA RAJAHMUNDRY (A.P)
ada is cheating

Reliance Communication — net connection is not working

Sir,
I hve taken the net connection of reliance services but frm last 30 days it was not working i wrote complain through mail i made many complains on there calll centre but they did not listen on my complains but they send me bill of the net of whole month after tht i mde a call to there complain officers and tell about my problum on there bhopal office numbers but they also don' t solve mine problum and now they a call on my cell and abused me tht please pay the bill of the net of tht month on which mine net was not working.plz help me out.
With Regards
Gagan

RELIANCE COMMUNICATIONS — Broadband connection not working

This is to inform you to discontinue your internet broadband connection. We have very bad experience with your services in the past and currently too our broadband is not working.

We have complained about the same on 1st July 2011 and was given 24 hours of time for the solution. We are sad to state that no one has still turned up. Complaint no.[protected]

Hence we have decided to no further continue with your services and want to cancel the connection as immediately as possible.

We are not liable for any payment of the bill if you do not do the needful.

Thanking You.

John Mathai
A/c No. [protected]
Contact No. [protected]

Reliance Communication Ltd — Data card not yet connected

I recharge my deta card on 28/08/2011 @ Rs 1500.00 But I can't connected yet.My card no is [protected] . I call to customer center but he told me to recharge Rs 10 or Rs 20 ,I recharge onceagain Rs 20 on same day. But Today 3/9/2011 i can't connected.

Reliance Communication Ltd — Mobile number is not working properly

My mobile number [protected] is not working from last 21st Oct 2011, and regarding this I am taking continue followup to Reliance Customer Care but still they are doing R&D on my number.

Broadband Connection — Last 20 Days Net is not Working

Dear Mr/Ms,

In my home last 20 days the internet is not working .My father complaine several time since it is not working still it is not rectify My home number is[protected].

Please do the need full as soon as possiable.

Thaking You,
vijeev

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