[Resolved]  Tata Photon 3G — Complaint for Tata Docomo 3G

Address:

Pune, Maharashtra

I have purchased a Tata photon 3G dongle. Sometimes, I have to work from home and I need high speed internet speed to do my office tasks from home. For about a week, it worked fine without any issue. After that I never got the 3G network. I always have to connect to 2G network om which I am getting the maximum speed 10-20kbps. My work includes voice and video calls, which are not possible on this low speed. I have called them a lot of times. I have sent them emails, but they have not provided me any resolution. I have escalated this to their higher authorities, but it seems like they do not want to help their customers. I have informed them enormous times about this issue, but they had not provided any clear response. Despite of all these things, they generated my bill and calling me to make the payment. Please help me in solving this problem or give me a guidance to do further proceedings against TATA DOCOMO 3G Customer Care which cant help their Customers in a simple request whereas they boasts of providing best customer services from all telecom providers.

Even they have updated my phone number in Tata photon plus instead of 3G. Every time I called them, I connected to photon plus and the representative informed me to dial using a different phone number. I have only one personal number. Whenever, i need to speak to their customer care, I have dial using a different phone which I have borrow from my friends.

I can provide mail replies from customer care executives from tata docomo if required for further proceedings.

Also, I am attaching the screenshots as well. In one of the screenshot, I am not getting any 3G signal. The screenshot shows the speed that I am getting at 2G.

Thanks & Regards,
Abhishek Gaur,
[protected]@gmail.com