[Resolved] Intex Mobile / Intex Technologies — bad quality of mobile and service of intex

nabhus

from Mumbai, Maharashtra

Address:

462001

Dear sir/madam,
I purchased "intex aqua power plus (Black-champagne)" with imei no. [protected] and 013 on january 2016 through amazon online shopping and dealer was mr. Umang patel. Since after receiving the mobile phone, i immediately complained about the charging problem of the phone to the dealer i. E, mr. Umang patel, but he recommended me to go to service station. After it i went to the service station. He has repaired my mobile.

But after it all the same problem again came to the phone, for which he has charged me around rs. 600/-, which i have paid. Again within six months my mobile phone is not getting charged and having a problem of not charging for which the service station is not taking any responsibility and guarantee after the repairing for the phone.

Now, i request to the intex mobile company, either you solve my problems or i have to go through higher authority of your company to complaint about the bad quality of the phone supplied and worst service centers stores facilities.

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Aug 6, 2021

Complaint marked as Resolved

Intex Technologies customer support has been notified about the posted complaint.

Aug 06, 2017

Sachidra Kumar Singh's response d

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Comments

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

Kindly submit the handset at the service centre and share the job sheet number with us. We'll check and get the needful done for you on priority.

Regards | Team Intex

nabhus

from Mumbai, Maharashtra

Please let me know about the conditions (payment, repairing etc) for the mobile.

nabhus's [Complaint's author] reply, Aug 10, 2017

Please let me know about the conditions (payment, repairing etc) for the mobile.

Intex Technologies Customer Care's response, Aug 10, 2017

Verified Support

Kindly visit the service centre and the service team will check the device and confirm the repair cost and time with you.

Regards | Team Intex

nabhus's [Complaint's author] reply, Aug 18, 2017

dear sir,
I have purchased Intex Aqua Power Plus (Black-Champagne) of Rs.7, 250/-. which has been repaired 2 times already and still not working and to be repaired.
I brought Intex mobile phone on January 2016 with a good amount paid. but the mobile set is in the condition of not working.
I have repaired it for 2 times. For first time it was under warranty and second time I paid Rs 600/- to service center and now for the third time still I have to pay.
I strongly condemn your service, and appeals you to either return my mobile or get it serviced for which I will not pay.

If that much costlier mobiles have only 1.5 years of life than how can a general peoples will bear it. If your company can't listen to my complaints than I can talk to your higher authorities.

Sachidra Kumar Singh

from Angamali, Kerala

Dear ser

I sachendra kr. singh MY mobail intex acua s7 Date 25|/7/2017 Deleved sarvice center Sakchi Jamshedpur couse Repairin But no infarmation mobail status

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

We apologize for the inconvenience. We would like to check this for you. Kindly share your job sheet number and allow us to look into the matter and do the needful.

Regards | Team Intex