Intex Mobile / Intex Technologies — intex aqua power hd 4g

Address:Thane, Maharashtra, 401202

June 9th, 2018

Ref.: intex aqua 4g hd
Complaint : againt your auth service centre: halima - goregaon

Dear sir,

The undersigned had visited on 06.06.2018 with the mobile having problem of charging.

That day they got it fix, mobile started charging properly. But in a hurry i did not check if its touch screen is functioning!!! When i reached office i suddenly noticed touchscreen issue in the mobile.

I though it must be a minor issue, the same can be fixed by service engineer very easily.

Today only i revisited the dealer namely halima at goregaon to show the same (Service request form encl).

I could not provide battery issue service request form as they are not providing it, fearing on the basis of the same i may complain somewhere!!!

To my surprise they told me i need to get mother board & touchpad replaced. That would cost me around rs. 2000/-. It was a very nasty and disappointing surprise to me indeed. I thought have i made a mistake by visiting this service station? At least my phone was okay except battery issue. Now this dealer is asking me to pay the required charges to get it repaired.

Why do i need to pay the charge? It was completely irresponsible/ negligence on dealer part why do i need to pay???

In the process i have also lost my valuable data's. Halima must compensate me for the loss of data and inconvenience/trouble experienced.

Kindly help me get a suitable resolution and damaged compensation from halima.

Regards,

Gopal sharma
[protected]
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Intex Technologies customer support has been notified about the posted complaint.
Jun 19, 2018
Updated by gpsharma79
Dear Sir,

Pls find enclosed the supporting documents .
Kindly do the needful and resolve the issue at the earliest.

regards

Gopal Sharma
[protected]

Complaint comments 

Comments

Hi Gopal, We're sorry for the unpleasant experience.
Kindly share your details via the complaint form below and allow us to check and do the needful for you.

Click here : http://bit.ly/2As7ndt

Regards | Team Intex
Hi Gopal, Let us check this with the service team. Kindly allow us 24-48 hours and we'll get back to you. Please wait.

Regards | Team Intex
Hi Gopal, as checked with the service team, your handset was checked at a local store.
This voids the warranty of the handset as the handset was tampered at an unauthorised repair centre.

The repair now will be done on a chargeable basis.

Regards | Team Intex

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