Intex Mobile / Intex Technologies — intex aqua power hd4g - battery issue

gpsharma79

from Delhi, Delhi

Address:

Thane, Maharashtra, 401202

Ref: bill 1229/28.05.2017 for rs. 8200/- (Emi payment mode) -
Om sai mobile

Dear sir,

I had purchased this very good handset hardly 2 month ago.
I have till now only one big issue i. E. Battery.

It takes around 5-6 hours to charge merely 30-40% battery.
Even if it is charged for 30% it disappears very early within hours.

Please understand my inconvenience, hope that you will make an arrangement so that my battery gets replaced.

Thanks and hope you will help your customer maintain faith in you.

Sincerely yours,

Gopal sharma
[protected]

Was this information helpful?

No (0)

Yes (0)

Intex Technologies customer support has been notified about the posted complaint.

Sep 07, 2017

Updated by gpsharma79 Dear Sir,

Regret to inform you that I am yet to get a suitable resolution to my concern, also the charger submitted not yet repaired under the said job sheet/no intimation recd from your team.

My earlier mail highlighted the Battery issue, I am yet to receive a resolution from TEAM INTEX.
For your kind information, I bought your brand handset in spite of the negative news about your brand that "once one purchase handset he/She has to struggle a lot should there be any service issue!!!""

Is this the kind of treatment you give to your loyal customers. Please treat this an Opportunity to restore your lost trust in the Market.

Hope that Team Intex would definitely take remedial measures towards after sale service issues to restore confidence in INTEX Brand !!!

Best Regards,

Gopal Sharma
[protected]

Related Intex Technologies reviews

View all 2004 Intex Technologies Reviews

Comments

Intex Technologies Customer Care

from New Delhi, Delhi

Verified Support

Hi Mr. Sharma, Kindly register your complaint at a nearby service centre and share the job sheet number with us.
We'll get the needful done for you.

Regards | Team Intex

gpsharma79's [Complaint's author] reply, Sep 1, 2017

Dear Team Intex,

Can anybody provide a suitable resolution to the issue???

Regards,
Gopal Sharma
9833656107

Intex Technologies Customer Care's response, Sep 2, 2017

Verified Support

As checked with the service team, the handset has been fixed.
Could you please confirm if you're facing further issues with the handset.

Regards | Team Intex

gpsharma79's [Complaint's author] reply, Sep 4, 2017

Hi, Team INTEX,

Still I am facing with Battery issue. I mean it is not getting fully charged within 3-4 hours.
it gets exhausts too soon!!!

Please look into it and help me resolve the same asap.
Regards

Gopal Sharma
9833656107

gpsharma79

from Delhi, Delhi

Dear Sir,

Ref: Your mail dated 29.08.2017

Thanks for your very attentive reply.
Please note that I had visited your authorised service centre (SHREE SHARDA MOBILE) dated 26.08.2017.
This is located at Santacruz (W), Mumbai.

Also mentioned the battery issue in the complaint form.
Still technician s to my surprise only noted to replace charger and they completely ignored the battery issue.
Kindly understand my problem I am going thru and ask them to replace the battery/also handover me new charger at the earliest.

Please find enclosed the jobsheet for your ready reference.

Best Regards, & hope to get suitable resolutions.

Sincerely yours

Gopal Sharma
[protected]

Intex Technologies Customer Care's response, Sep 1, 2017

Verified Support

Mr. Sharma, We apologize for the inconvenience. We’re checking this with the service team and the needful will be done for you at the earliest. Kindly allow us 24-48 hours and we'll get back to you. Please wait.

Regards | Team Intex

Susmithareddy Yenreddy

from Bengaluru, Karnataka

My mobile Intex trend. This mobile is viec calls, charging, cemara, videos calls, total bad mobile. And Warangal service senter werry werry bad.
My mobile is 1 month back charging problem 500/- charging
Agin sheme charging problem continued.
This mobil 25 days servic senter.

Intex Technologies Customer Care's response, Sep 5, 2017

Verified Support

Hi Susmitha, We're sorry for the unpleasant experience.
Kindly submit the handset at the service centre and share the job sheet number with us. We'll get the needful done for you on priority.

Regards | Team Intex