Comments
Dear Intex Team
Keep your apologisation with you, Intex users will have to suffer inconvenience because of your very bad service.
On 3rd Oct you said you will resolve this issue with in 24-48 hrs. And for your kind information we didn't receive our product back because service center people are saying they didnt receive the icb yet.
We are suffering because we have purchased intex product and I swear from future onwards we are not going to purchase any of the product of Intex.
We purchased because we thought it's an Indian company so we should use Indian products but that was our biggest mistake..
I don't know how much time you guys are going to take again but I would suggest please close the service centers if you don't know the meaning of service.
Keep your apologisation with you, Intex users will have to suffer inconvenience because of your very bad service.
On 3rd Oct you said you will resolve this issue with in 24-48 hrs. And for your kind information we didn't receive our product back because service center people are saying they didnt receive the icb yet.
We are suffering because we have purchased intex product and I swear from future onwards we are not going to purchase any of the product of Intex.
We purchased because we thought it's an Indian company so we should use Indian products but that was our biggest mistake..
I don't know how much time you guys are going to take again but I would suggest please close the service centers if you don't know the meaning of service.
Hi Harish, You concern has been resolved.
Do reach out to us if you need any further assistance.
Regards | Team Intex
Do reach out to us if you need any further assistance.
Regards | Team Intex
Intex Technologies Customer Care's response, Oct 12, 2017
Verified Support
Hi Harish, This shouldn't have happened. Let us check with the service team and get back to you. Please wait.
Regards | Team Intex
Regards | Team Intex
Intex Technologies Customer Care's response, Oct 13, 2017
Verified Support
Dear Team
We received our product after 1 month and it's working but not in the same condition what we have used earlier. Some irritating voice is coming along with music or you can say speaker's voice is not clear.
Moreover now remote is not working, The guy named Mool Chandra Sharma said that this remote will not work coz pcb has been changed.. They will receive new remote from intex by Tuesday and after that they can send us the same... Still some more days to complete this process (service or torture) ...
If they knew the customer would require new remote for this home theater then why they didn't get it earlier from Intex..
We received our product after 1 month and it's working but not in the same condition what we have used earlier. Some irritating voice is coming along with music or you can say speaker's voice is not clear.
Moreover now remote is not working, The guy named Mool Chandra Sharma said that this remote will not work coz pcb has been changed.. They will receive new remote from intex by Tuesday and after that they can send us the same... Still some more days to complete this process (service or torture) ...
If they knew the customer would require new remote for this home theater then why they didn't get it earlier from Intex..
Intex Technologies Customer Care's response, Oct 17, 2017
Verified Support
We're forwarding your concern to the service team.
They'll get in touch with you on this.
Regards | Team Intex
They'll get in touch with you on this.
Regards | Team Intex
Intex Technologies Customer Care's response, Oct 23, 2017
Verified Support
Hi Harish, We tried reaching you but there was no response from your end.
The remote is now available at the service centre. Kindly get in touch with the service centre and they'll guide you the needful.
Regards | Team Intex
The remote is now available at the service centre. Kindly get in touch with the service centre and they'll guide you the needful.
Regards | Team Intex
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
34%
Complaints
2004
Pending
0
Resolved
667
A 61, Okhla Industrial Area, Phase - II, Delhi, Delhi, India - 110020
Regards | Team Intex
Keep your apologisation with you, Intex users will have to suffer inconvenience because of your very bad service.
On 3rd Oct you said you will resolve this issue with in 24-48 hrs. And for your kind information we didn't receive our product back because service center people are saying they didnt receive the icb yet.
We are suffering because we have purchased intex product and I swear from future onwards we are not going to purchase any of the product of Intex.
We purchased because we thought it's an Indian company so we should use Indian products but that was our biggest mistake..
I don't know how much time you guys are going to take again but I would suggest please close the service centers if you don't know the meaning of service.